Kent RO Complaints & Reviews

We have taken kent Grand and it has been around 11 months. And the water purifier has stopped working. On calling upon service, he said that carbon filter and sediment filter has been spoilt and it has 6 months warranty only. He asked me to read terms and conditions in the Kent RO on the warranty card. And yes its mentioned in terms and conditions that 1-year warranty is applicable on only a few parts and few parts its 6 months only.

On checking the label on amazon or any website it tells that it is a warranty for 1 year. And on the warranty card also it says 1-year warranty. And I don't see any * mark on the advertisement for mentioning any terms and conditions.
Its pure misleading customers with the information in the advertisement

I purchased kent ro membrane, worth Rs 2500 on 05 Dec 2019 on the advise of kent technician but from the very first day of its installation i faced issue of very low water supply through the said kent ro system as it was nearly triple the normal time taken by a new ro membrane (nearly 20 ltrs per hour water output) to fill the attached water tank. I called the kent technician again on 09 Dec 2019 to resolve the issue to very low water output, even with new ro membrane fitted on 05 dec 2019 but the technician changed the flow check valve to increase the water supply to a little more flow but which was still under normal output.
After just 6 months of working, the new kent ro membrane stopped working and thus a complaint for registered on 07 sept 2020 to check the issue but surprisingly the kent technician asked to change the ro membrane as, according to him, it has worn out and thus the said kent ro system was not working properly. When i pointed out to him that normally it takes 12 months for a kent ro membrane to worn out in standard working conditions and it can continue to work for nearly 20 months, previously, in the same kent ro at the same palce and water conditions, the kent ro technician pointed out that they replace kent spares what the company provides them and they are not responsible for the quality of spares.
It is worth while mentioning that in normal familly of 4 or output of 70 litres of water per day, the kent ro membranes runs for more than 12 months and when the kent ro systems company claims of high quality products, services and spares.
When i try to find out about the manufacturing details of the said kent spares from the company, the company went deaf and dumb and no response to even a single email but they provided a request id: 263667 on my kent ro system service request no.: [protected]. I also followed the escalation matrix and emailed the issue to kent management but nobody even bothered to reply, let alone check the issue.
I found out that the said kent ro membrane was atleast 7 months old and most probably used one, when it was put into my kent ro system on 05 dec 2019 so it ran for another 6 months and stopped working as per kents claims.
So i want to caution other consumers, who are looking to buy kent ro products to think twice before buying fraud kent ro systems water purifier as they are most likely to be duped by kent ro systems after sales service team by selling used out but costly spares so that the kent customer can carry out replacing of spares on more than normal rate and the thuggs of kent can earn big profit from this scam.

My name is Ambarish Varma B my registerd number is [protected] I purchased on water purifier in kent
I raised request on 27/09/2020 till now nobody came for service I called lots of time to coustemer care no use if they not give service why they assured coustemers they people are cheaters

29th september, kent service person visited my home on complaint and ask me to change all parts when showed all the past bills of 10 spent 3 months back then only asked to change membrane of 3k. Is there any solution to change membrane of 3k every 3 month. There is no solution for this. Customer are required to spend every 3 months 10k even escalation is made to level 4. Whats the purpose of buying kent purifier machine one time purchase is 15k. All service franchise have commission and no technical skills. They just try to make money and kent company also doesnt understand the customer problems except making money and 1 brand.

It's not a complaint about the product but the way kent asp cheats its customer by putting used components and looting customer in the name of genuine spare.

In july 2020, water leakage was observed in the top compartment for which i called your asp and reported the issue. The next day engineer visited and he informed me that there is an issue with some pcb part/fuse (Not sure about the exact part description) and returned back saying the part is not in stock and will inform me after receiving this part. Surprisingly he did not explain anything on the water leakage issue.

The next day a new engineer visited and he changed the whole story by concluding that the problem is with the membrane, pcb, and one more part and the total estimate of the repair informed was 4770/- inr. Surprisingly he also did not explain anything about the water leakage issue. I asked him to find out the root cause of the water leakage issue but he closed the argument saying this much leakage is normal and it would not affect the working of the purifier. I told him that since i am paying almost 5000/- inr for this repair so make sure that you have resolved the issue otherwise it may lead to bigger damage to other costly parts for this he replied to turn off the purifier when the tank is about to fill. I believe the kent ro purifier uses a solenoid valve for this purpose, but since he is your asp so i believed him and followed his instruction.

Now from last monday onwards, i had started observing that the water leakage has increased and the purifier is taking almost 7~8 hrs for filling the tank.

I find it abnormal so reported this to your asp this morning. The engineer visited and the first thing he did was to check the leakage point; it was observed in one of the mineral filters (2 small filters) and he confirmed that the membrane is also choked. Fyi this membrane was replaced in july 2020. I have the testimony of this incident; i can share it with the kent team if required.

It's a serious case of cheating and since it is done by your asp so i believe the kent ro is equally responsible for it for providing the license to such fraud people.

Dear sir

We have purchased a kent grant ro water purifier through amazon and the same was delivered and commissioned on 21st april 2019.

The machine was working fine until june 2020 and thereafter it stopped working. When we contacted kent service, a technician from sky enterprises checked the system on 20th june 2020 and informed that the machine is not under warrantee hence it’s better to have an amc for routine servicing and repairs.

We have paid rs. 7800.00 for annual maintenance contract from 20/6/2020 to 20/6/2021. The machine started making some noise since 15th september and again we lodged a complaint with kent. It was also noticed that the wiring of the machine has been changed, as technician was talking to his office and stating that he tried to cut off the machine manually but it is not working. Since then the indicator lamps were not working.

A technician from some other contractor had inspected the machine and asked again for money as the amc is with some other company. The contact person with sky enterprises has initially informed that he will try to send his person on 17th september 2020 or the next day. He is supposed to confirm the timing, but since then he is not responding to the calls or messages.

It is not acceptable that even after paying about 50% of the cost of the machine for amc, the kent authorized service center is not responding to its customers.

The service engineers visiting from kent are demanding more money.

Regards
Muralidharan

Hello,

I'm having kent ro purifier with display model. I brought this through qnet. I would say this is the worst product which i ever experienced. I brought this for 36000. Within two years i spent almost 30000 for this with 7 months waiting for spares. I'm really frustrated and controlling my words to not to put up here. At least every two months, this bloody machine giving trouble and the service guy charging like hell. Worst part is, within 4 months a main part membrane has gone and that to high cost. Can someone help me how to put a case against this company? Because that much unsatisfied and frustrated i'm due to this. Please tell me the steps to approach consumer court and file a case against this product.

Thanks,
Mariappan v

I have raised request to install membrane in kent ro on may 26. I had conversation with area supervisor vikram misha (Gorakhpur up east zone). He sent technician to install the membrane. I was out kf station, not home when installation happened. When i came in july, after sometime my ro carbon filter was working. That time i found that the membrane installed in kent ro does not have any kent logo stickers. I informed this the are superior and sent photos of it. He said he will look into this. After calling him multiple times he said he can give you one or two months extension. If in between your ro will have any issues he will get this fixed.
I didn't accept his offer i called the escalation number, in the call with up east supervisor prashant mishra, vikram misha has admitted that he got installed duplicate parts in ny ro machine. That prashant mishra (Up east head) had directed him to the service request and confirmed me.
After 2 weeks vikram did not confirm, when i called he said i got installed original component, you have changed it. He is not saying that i m laying.
Now prashant misha and vikram mishra both are trying to prove ne wrong.
When i asked him can i get audio recordings of prashant mishra landline number when vikram misha has admitted that he got installed duplicate component. Then he is saying that he cannot provide that.
I asked him i get the details of original parts that installed, he is saying no we don't have details, we can't provide you.
He is offering me one or two extension for low cost repair of kent ro.
I don't want extension, and discount. I just want vikram mishra to accept his mistake that got installed duplicate in system.

Algae formation in the water storage area

We had bought kent purifier in the year 2018 which is just 2 years back.. And we live in a place where the water purity is much better compared to any other places in india.. The hardness of the water is 140 which is very good as per my knowledge.. Now let me come the actual issue.. Now just after 2 years the purifier stopped working.. And when we called your customer support to rectify the issue the have replaced incline sediment filter, in line carbon filtet, ro membrane flow, ro +uv controller. If this the way your filter works then i would never suggest this product to anyone.. The worst experience.. This has costed me a reinvestment of 6000 rs just within 2 years which is ridiculous.. If you are not going to take action against this and refund the money.. Then i might end up meeting you guys at the consumer court..
Looking forward to hearing from you.

You can reach me at lydia. [protected]@gmail.com

I called for kent service within my 1 year warranty stating that my filter was not working in lock down some how it stopped working for 35 days.
Asked the person to replace my filter as it’s under warranty he said i can’t change as it’s working now the only thing i can do is wash.
Kent service will said the warranty does carry filter change.

What type of false information you guyz are providing such irresponsible.
Bad experience ever will not recommend any body to use kent.

I was facing regular problem with this bad product. Today service engineer came & he adjusted my pressure pump also. After that the water flow from the pressure pump is slow. I complained the service engineer, he says that i should complain crompton greaves but before his visit my pressure pump was working properly.
Very poor service very bad product very bad decision. Since 19th aug, i am regularly complaining but nobody at kent is serious enough to listen to my complaint. Sales & service people are pathetic & until today i am complaining about the bad product. Now my pressure pump also got damaged i don't know what adjustments the service person has done.

My request is to please remove this bad product immediately.
Since last 2 times mr. Shailendra (Mob. No.[protected] has attended the call & since his visit my pressure pump is running continuously. Today he called me for otp & when i told him that i will complaint to the kent management, he said i can complaint anywhere i want.

Please note that my pressure pump is continuously running since his visit & i am afraid the same may get damage due to continuous running.

Your kent people mr. Shivkant jha (Mob. No. [protected]) has never given ay sort of services since installation & now this service engineer mr. Shailendra is not at all concerned about any service issues.

Please check the service complaint i had made since installation & both these men are shameless & says clearly that i can do whatever i want to do.

They are least bothered about kent reputation & i seriously regrets my decision of choosing your product. Your sales & service teems is shameless & pathetic & they have totally disturbed my water supplies. Water flow is slow & now my pressure pump is running continuously since this # shailendra has came to attend the service request. Rather this person told me that i should complain to crompton greeves for the pressure pump. I told him that it was running quite fine before you came then he said that this is electrical product & no warranty & can stop working anytime.

I wonder nobody at kent management sees how many complaints are coming from a customer & they are sending same inexperienced person again & again. Are nobody checks the service complaints & ask the reasons for so many services.

After complaining so many times i am left with no options but to write to you all expecting that someone at kent may be serious about the brand reputation & will listen to my grievance & the damages that has already happened after i choose this product & the damage of my pressure pump that will going to happen at any time.

I request you to please check the service requests & oblige me by removing this bad product with bad after sales service from my residence immediately.

Pradeep sharma

Hello,
This is regarding a technician named rajman who could not solve the problem of leakage of my ro machine and used unnecessary force to tighten the filter. Which caused falling of the ro from wall mount. I asked him to talk to his superviser and refix the system which never happened. I lodge another complain to solve this issue. But this perticular complain never met it's end, hanged on for few days. Differrnt technicians named came everyday but nobody came for fixing or solving this issue. At last this message i receive on my whatsapp & previous messages from kent:

Greetings! Your request[protected] is resolved & below spares have been consumed at a cost of rs 0 and cr number -.
Powp-solenoid valve 24vdc - qty-1-
Give a feedback using url:https://fromkent.com/yZMsCMi or give us a missed call on [protected].
Please call [protected] for any further details.
Kent
Please reply with 'yes' to continue to receive notifications on whatsapp.

And they closed that complain. Please tell me is this the way to service a valuable customer. I want a solution and answer to this matter seriously. Hope you take this matter urgently.

Thakyou.
Arun saha.

[10/08, 9:27 a. M.] kent customr care no: dear customer,
Greetings from kent!
Your request[protected] is assigned to rajesh-[protected]. Engineer will visit on 10/08/2020 tentatively at 11:32 am
Please use registered number to contact him.
Please verify the identity of engineer via this virtual id card: https://fromkent.com/y9YZBzt
Thank you.
Please reply with 'yes' to continue to receive notifications on whatsapp.
[10/08, 4:23 p. M.] kent customr care no: dear customer,
Greetings from kent!
Your request[protected] is assigned to rajman-[protected]. Engineer will visit on 10/08/2020 tentatively at 06:30 pm
Please use registered number to contact him.
Please verify the identity of engineer via this virtual id card: https://fromkent.com/y9YZBzt
Thank you.
Please reply with 'yes' to continue to receive notifications on whatsapp.
[10/08, 4:23 p. M.] kent customr care no: dear customer,
Greetings from kent!
Your request[protected] is assigned to rajman-[protected]. Engineer will visit on 10/08/2020 tentatively at 06:30 pm
Please use registered number to contact him.
Please verify the identity of engineer via this virtual id card: https://fromkent.com/y9YZBzt
Thank you.
Please reply with 'yes' to continue to receive notifications on whatsapp.
[10/08, 4:23 p. M.] kent customr care no: dear customer,
Greetings from kent!
Your request[protected] is assigned to rajman-[protected]. Engineer will visit on 10/08/2020 tentatively at 06:30 pm
Please use registered number to contact him.
Please verify the identity of engineer via this virtual id card: https://fromkent.com/y9YZBzt
Thank you.
Please reply with 'yes' to continue to receive notifications on whatsapp.
[12/08, 7:44 a. M.] kent customr care no: dear customer,
Greetings from kent!
Your request[protected] is assigned to rajesh-[protected]. Engineer will visit on 12/08/2020 tentatively at 11:49 am
Please use registered number to contact him.
Please verify the identity of engineer via this virtual id card: https://fromkent.com/y9YZBzt
Thank you.
Please reply with 'yes' to continue to receive notifications on whatsapp.
[12/08, 9:13 a. M.] kent customr care no: dear customer,
Greetings from kent!
Your request[protected] is assigned to dharmendra-[protected]. Engineer will visit on 12/08/2020 tentatively at 11:49 am
Please use registered number to contact him.
Please verify the identity of engineer via this virtual id card: https://fromkent.com/y9YZBzt
Thank you.
Please reply with 'yes' to continue to receive notifications on whatsapp.
[12/08, 9:42 a. M.] kent customr care no: dear customer,
Greetings from kent!
Your request[protected] is assigned to rajman-[protected]. Engineer will visit on 12/08/2020 tentatively at 11:49 am
Please use registered number to contact him.
Please verify the identity of engineer via this virtual id card: https://fromkent.com/y9YZBzt
Thank you.
Please reply with 'yes' to continue to receive notifications on whatsapp.

Dear sir
This is adv. Nikhat ajmeri. We are using your machine since 5 yes. There was no issue with your engineers. After the lock down finished one engineer cam his name is shakir. He doesn't know about machine. He has changed all parts of the machine and he fixed all connection reverse.
Due to his mistake my machine pump damaged and now i am paying for this pump. Due to his mistake i am paying. This is totally company irresponsible. Why should i pay. Take a necessary action and return my money

Technician has cheated me by changing the workable membranes and charged me rs 5050. I am going to lodge an fir against him. I also want to aware you that why you have keeping such fraudesters as technicians and he has not provide me any bill for the charges that he has taken.

I bought kent rao approx eight ago
And now it is not working proper and water filter so i registered a complaint regarding call coustmer executive and he says you buy from reliance and reliance provided service then i call reliance he says your mobile no is not registered so i am not provided service and both executive ask your product is in warranty then i say yes then he says if want chargeable service then i provided and i say my why are you giving me warranty on this product if you want to charge only make a fool coustmer i personally realise that in future i never buy such products

I have purchased a ro machine from csd in shillong on[protected] and thereby i contacted customer care for its installation. It was assigned to engineer of b l electrical, shillong on[protected]

next day said engineer contacted me and refused to install, misbehaved and spoke arrogantly.

After this, i briefed happenings to customer care and they assured me that it will be assigned to some other technician and i suggested name of electronic solution, bishnupur, shillong-793004 which is under kent authorization.

But sir sorry to say that this was never assigned to electronic solution, bishnupur, shillong-793004 .Always it is assigned to b l electrical, shillong.

Till today i have made 8 times request and complain to customer care but it is not solved and hence i am compelled to write here.

Here i would like to ask to kent why i am being harrashed by you?

i would like to request you lastly to solve my issue at the earliest and pay the compensation for being delay in service resulting loss of time in complaining and contacting customer care

Refused to attend my complaint no [protected] since I have purchased the product from reliance digital chennai.
Since I am ready to pay for the kent company service, still refusiing company service even after I am ready to pay, amounts to gross negligence snce the product is of Kent authorised product in India.
I therefore request to kindly arrange authorised kent service at the earliest.
Thanking you
Radhakrishnan

We have taken kent 16052 electronic kettle from kent ro system. Our kettle is not boiling water after two days. We have complaind many times in kent coustmer care. They always says that someone will come today for repairing your kettle but no one will comes. Kent ro services are very very poor i am totally frustrated to the previous complaints
Please help me to exchange my kettle
Name. Shahid farhan
Order id-od[protected]
Order date[protected]

Rameshreddy alla

Tue, aug 11, 2:19 pm

To service, sales
Dear sir / madam,

My name is ramesh reddy alla from ongole, andhra pradesh. I have ordered kent new grand 8-litres wall-mountable ro + uv+ uf +tds (White) 20 litre/hr water purifier (With serial number. Kr[protected]) on 08.06.2020 in amazon site.

For new product installation your technical engineer (Sakhunthala rao from ss enterprises) attend and installed the product with installation of rs.1000/- extra collected from me on 17.06.2020 (One outer filter suggested and charged 800/-for this and 200/- for installation charges)

But with in one hour it has came sensor problem and informed technical engineer also immediately.

But he said iam out of station raise the ticket, then i have raised ticket on 19.06.2020, 09.07.2020 and. But every time i raised ticket but it has been cancelled. But finally on 27.07.2020 techical engineer came and solved the sensor problem. But after 4 days machine is not working. So again i raised ticket then allotted to sakhuntala rao but he is not attending since 10 days and his mobile is also switch off.

Actually because of covid-19 i have decided to buy water purifier, so i checked with my friends and also online survey finally i have decided to buy kent.

Even after two months product is not working and i am going outside for drinking water same as earlier.

So i request you to take my complaint and solve my problem immediately.