Kent RO Complaints & Reviews

Purchased a Kent electric glass kettle on 13th June 2020 and the product stopped working by November 2020.
Raised for service request as the product is under warranty. The service guy took the product and returned it back after 18days stating the replacement part is not available.
Then spoke to the customer service again and a senior offcial enquired about the issue with the area manager and stated to me that I will receive a new kettle by the last week of December 2020 as they don't have a new spare part to repair the kettle.
Now it is Jan 2021 and I haven't received any update.

More things to highlight here,
1. There is no proper guidelines and response from Customer Care, at some point, need to think about who is the customer here, since those ppl shout at us and they never ready listen with our concern and what happened.
2. For this incident, we have raised 4 tickets, all 4 have been closed without resolving, Not sure what the Top/Middle management of the Customer Case section is doing? For this also a guy from CC informed, that is Kent Policy once the ticket is raised, whether the solution is resolved or not, it will be auto closed within 4 days. This is what happened in my case also.
Request[protected]
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3. Really very much annoyed with the customer's care ppl, since they not keep up their promise in the call, since we have called more than 15 times, everyone says something and contradict each other.
4. Not sure will I do recommend KENT products to others.
5. I got my final solution, I have dropped off Kent and brought Kettle from another brand.
6. wishing Kent Management should take care of customers in near future. Since we customers are looking out for service from ur end, that is the reason we buying the product, at least going further try to respect the customers.

We have booked a complaint vide No., CMPL209267 for servicing. Your executive came changed filters etc., and collected 3900/- + 300/- total 4200/- and informed bill will come through whatup. After I have received a message for my registered mobile [protected] that our service partner received 3000/- parts replaced . 1200/- extra changes collected from me and also for our warranty sake bill required. Though two time I have complained to your Nos [protected] simply they will say bill will be arranged. But not yet. Please enquire and solve

The service technician came and replaced the SedimentMem filter and Membrane. Sediment Filter was within the warranty.Whereas he collected Rs. 3000/- for Membrane.When i checked online, it cost only 2299/- on Flipkart and Amazon.in . He collected Rs 700/- more from me.Kindly arrange to refund this Rs. 700/- to me.
Please check this links:-
1) Kent Ro Membrane In Welded Housing 8" 100% Genuine Spare Part Solid Filter Cartridge Solid Filter Cartridge Price in India - Buy Kent Ro Membrane In Welded Housing 8" 100% Genuine Spare Part Solid Filter Cartridge Solid Filter Cartridge online at Flipkart.com
2) KENT RO Membrane HOUSING Welded: Amazon.in: Home & Kitchen
Regards,
K.Palanisamy
Phone: [protected]

Technician who is doing the installation of the Kent water softener for washing machine was handling the product irresponsibly and in the process of installation he broke the clip of the water inlet pipe. Then he asked me whether I want to send the product back for replacement or will I buy it from local store and install it myself? I asked him to install other things and I'll take care of the pipe. He was also asking 100₹ as installation fee. Pathetic service from Kent. This is the second complaint for the same product. I had to contact the dealer multiple times to get someone to install it in the first place.

Sir, My parents are senior citizen and their Kent RO is not functioning. I can not log complaint because the mobile number has changed 1.5 years ago. Since Then I have been continuously trying to change my mobile number but no body is helping. Customer care says, you will receive an OTP and then it will be changed. But no OTP is receiving.

In covid situation my senior citizen are sitting without water and Kent Service is pathetic. It is totally harassment and causing mental illness.

Kindly take my complaint and resolve this.

We had bought Kent water purifier pearl 2 years ago. Today the purifier got detached from its hook behind and fell off. We haven't shifted anywhere. The installation was done a Kent service personal. In just 2 years the purifier hooks and the plastic at the back are broken.

The purifier was attached to the wall over the kitchen top . This is a safety issue since if I had been working nearby and if it had fallen on my hands the, the weight of the purifier with full tank would have been grave.

I called up Kent customer service and I also wrote to them over mail, but never got a proper reply from them. They replied saying I would get a call within 2 hrs but no one called for the whole day.

I definitely do not recommend Kent water purifier to anyone.
Worse service from company and ignorant behaviour towards customers.

Water Purifier is not purifying the water properly. Taste of water is not good. Please send a technician to repair it.

Product is installed but water is not coming

I have been complaining about the taste of water since more than 15 days, and person who came for service said that tds is more than 250 some what similar to my regular tap water, and said he need to replace filter for that he will come after one day it's been 7 days from that day,
2 times my service has been cancelled..
What is the use of buying 20, 000 machine when in just 4 months I have to buy water from outside..
And no one is taking any responsibility..
Why should I trust Kent if in just 4-5 months the the mro provided by company started giving bad water and above all it's not been taken care even after 15-20 days

Dear sir

I brought Rs. 18000 Kent pearl purifier on 04.11.18.
I changed all the three motors on 26.01.20 for that I paid Rs. 3750
I additionally add a filter outside on 28.07.20 which worth of Rs. 850.
Also I paid Rs. 2800 and changed my pump on 30.10.20. which is done within 2 years of machine purchase. I sent a mail regarding this issue 17.06.20 on Kent service but no action has been taken towards my complaint.

Totally I paid Rs. 7400 for this purifier beyond that the purchase value.

But still my purifier is not working. I have registered for service call. One of the technician came and told that I have to change all the three filters and board which worth of Rs. 5500.

If i paid this Rs. 5500 then this year I totally paid Rs. 12900 for Rs. 18000 purifier. Is this acceptable?

Regards:Nigitha

I purchased Kent water kettle through Kent website on June13th 2020 with warranty. The device stopped working by November 2020. I raised a service request through Kent customer care and the Service guy took the Kettle for service stating he will make it ready in four working days and now it is going to be 15 working days and the guy is saying some excuse all the time.
I called back to the customer service on the same for more than four times and they saying that they will arrange for call back with the senior team and it never happened.
Money also gone and the device is also gone.
Totally cheated. Worst response from Kent.

I purchased an electric kettle with 1 year warranty on 29.11.20 but after 6 days it stops working.The shopkeeper has taken this for repairing but I want a new one instead of of repairing one.

Dear Sir/ Madam,

I bought kent RO in November 2019 and changed filters 3 times but water is not filtering properly. Every 15days same thing is happening. In last 11 months we have done more than 12 times service but facing many difficulties. Due to covid pendmic we have done many services and my family is very upset. I bought this machine on trust basis but really finding many problems. I know kent is best RO but this instrument is not gud. We don't want this instrument any more. Plz help and replace this instrument as soon as possible. I hope u can understand my problem. Plz give response and short out this issue.

Regards
Dr. S Prakash Bhatt
H 20 Second Floor, Lajapat Nagar 3
New delhi 1124
Contact no; [protected]

Replace my filter changed on 06.06.2020. My registed mobile nunber is [protected].
I have called the person from Unique Services. He is denying to replace the defected filter. The service o[censored]nique Services are not upto mark. Even I called the service station they have no answer for replacement. Wasim was the person who came against my complaint.

Ordered kent maxx in June 20 installed after 5 days
Backplate broke thrice in 3 months of warranty period causing basin tap to fall apart which accrued replacing the tap twice apart from other labour charges
Had been continuously following up for back plane to arrive it has been more than 50 days still the part is in receipt at Mumbai warehouse manage Deepak nakwa has been making promises time and again about the arrival of the part we as end consumer haven't received the same though but we had been kept on promising that the part will arrive in 2 days which has crossed 50n days now
Can the kent management look into it at the earliest
Kent new machines has sub standard quality and complaints and the local service management dealers/ franchise

They have taken our brand new mixer for repair and still have not resolved issue neither our mixer is returned to us.

You can reach me on [protected] or [protected]

Hello,
I bought a KENT water softener system for washing machine through the KENT online shopping portal. Other than the order confirmation email from the portal, I got no follow up from Kent regarding delivery nor installation.

After multiple tries to reach the online sales, I finally got the product delivered. Now I had to call KENT again to open a Service request for installation. What is appalling is absolute carelessness of KENT sales and service team. Apparently the customer service can’t get any information from Sales regarding order. I had to give them all of my information again.. how could a company have such broken process and still run a business? Shame on KENT. This is my last time with this crappy company.

J.Sundarraman

I purchased Kent Prime Mineral RO on 13.07.2019 and after 1 year o[censored]sage, the LCD was showing low RO Flow and I lodged a complaint in KENT RO App on 28.08.2020 and on 29.08.2020, an engineer from Sapna Marketing (Jabalpur) Mr Munit Dubey came to inspect and he told that the sediment filter, FRT and Membrane needs to be changed and he charged Rs 3750 for the same. I paid the amount and the problem was resolved. On 28.11.2020, the same problem ocurred again and I lodged a complaint again in Kent RO App on 29.11. 2020. This time another engineer from a different service center came for inspection and he told that the parts that were replaced three months back need to be replaced again. I was shocked to learn this as I purchased KenT RO after getting lot of positive reviews from my friends and colleagues. I told him that these products were replaced three months back and are still under warranty but he told me that he could replace them only on payment basis and if warranty is to be claimed the service engineer who changed them needs to be communicated. I called Mr Munit Dubey and he told that no need to worry Sir, I would come and resolve the problem. But from next day onwards, he stopped taking my calls. I called him over 20 times but he never responded. Later I understood that it i the policy of the Service center to harass the customers in this way. I was clueless what to do. I lodged complaint again and this time another engineer from Sapna marketing came today (Mr. Kori). He told me the same thing that I need to pay Rs 3000/- for the same. I narrated him the entire story but he told me I am just a worker and I can do nothing. a lady from Sapna marketing called me to tell that your warranty is over by 4 days and we could do nothing. She also told me that there is no warranty on spare parts such as sediment filter, membranes, etc from KENT but they provide warranty for customer retention. Really, I was clueless after this whole incident. If I need to pay Rs[protected]/- after every 3 months, it is better to purchase another new one. Such kind of service from KENT is really unexpected and such kind of business strategy from the authorized service centers is really disgraceful. I don't know waht to do. Please help.

I ordered a kent 16052 Electric kettle on 26th Sep.2020 from Flipkart. for few days. it worked fine. but suddenly it stopped working. its been almost a month its not working. i tried their customer service number too. but no response. Its under warranty. but i don't know how to and from where to get it repaired or replaced. Please help me.

Dear consumer team
I have purchased on Kent water grand plus water purifier on dated 25/05/2020 with 04 years warranty free services card
from flipkart online company
After that as per rules I called
Kent customer care service number on this [protected] on shown at purifier machine
They have send service engineer for installation
Then after 2 months got 2nd service
But on date 20/10/2020 3rd service time Kent customer care executive saying that in there system shown that I have purchased from reliance so call there
Even I have more than 15 times complain flipkart same case they are also not solve my case
Due to no drinking water my whole family suffering
I have sent mails also Kent team and flipkart with proper bill invoice
Up to now nobody helped me
So kindly take very serious against Kent water purifier because if I have purchased from reliance why they have send 03 times service from same customer service and same number
I am using Kent app also it's working andy mobile number also registered on Kent [protected]

Thanks and regards
Imran Khan saifi
[protected]

Kandhla city shamli up west

Awaiting for needful response