Kent RO Complaints & Reviews

My kent service was assigned to mr. John peter-[protected]. He visited on 17 may 20 and carried out servicing and changed some spare parts. I paid rs.6400.00 for that. After 02 hrs of filling ro tank, i found my unit ball sensor is not working properly as the tank was overflowing.
The ball sensor was working fine before the servicing. I called the engineer to check and repair many a times but he did not come up yet.
I request please return my money if you cannot do the things correctly.
Very bad and poor service. This is what you call customer service. Pathetic!!

Pathetic experience. Defective product. Purchased kent pride plus ro on[protected]. Person came to install and found that device was not functioning properly, changed 'she. Product still did not function. Again new technician came and changed 'sv' again product still did not function. My installation request is open. And i am roaming around with everyone saying we can not replace ur defective piece. I will suggest never buy kent ro or they will make ur life hell with their defective products. As product is defective at installation, it is responsibility of kent to replace product as they are not able yo resolve issues of product.

Pathetic experience. Defective product. Purchased kent pride plus ro on[protected]. Person came to install and found that device was not functioning properly, changed 'she. Product still did not function. Again new technician came and changed 'sv' again product still did not function. My installation request is open. And i am roaming around with everyone saying we can not replace ur defective piece. I will suggest never buy kent ro or they will make ur life hell with their defective products. Now dealer is saying not my responsibility and service centre executive mr. Jitendra is saying i can not replace. Dealer has knowingly sold me defective product and is harassing me.

I have purchased KENT RO PLUS water purifier in February 2019 and after 1 year warranty it's SMPS gone ..now SMPS cost is 1500 rs and before this I have already paid 800 rs one month ago for filter exchange...so this is the worst product ever...I will recommend everyone never buy this brand KENT RO..

Respected sir/madam,

This is to inform that our kent ro whose each and every part was changed by the kent agent on 01.02.2020 and total expenditure was rs. 7685. Further, we faced difficulty in the amount of water getting filtered and kent ro agent visited and we had to pay rs. 250 for change of the defective part as stated by your agent in month of april 2020. But now, though, not even months have been passed our ro has again stopped working.

This is actually very bad that even after paying rs. 8000 (Approx), we customers have to face problem in case of product of a leading company.

Kindly look into the matter and resolve the same and surely that too free of cost since we had already paid a humongous amount for the repair work and further repairment in the month of april. This continuous talking with kent agents for the same thing after a month or more is reflecting inefficient and unprofessional agents of kent ro and for that customers remain at the position of wasting their hard earned money.

I hope that the issue get resolved quickly and free of cost, since we had already paid/wasted a lot of money over this.

Regards
Varsha singh
[protected]

I have purchased kent r o grand plus in 2019.
Whenever service is due, it is informed that same will be resolved in 48 hours. But after 72 hours also no technician comes to attend and provide services under warranty period.
When i m calling, kent service not getting proper response.
So overall kent product and kent service is worst i can say.
Because some of my friends who are using aqua guard & eureka forbes they don't face such kind of issue very frequent and also service response is far better than kent.
I do not give even single star due to worst service.

I have taken amc cover for 2 years and paid 8000 rs to your employee sabaad in lucknow but now he is asking for more amount for filter change, What should I do ?

Issue:. Dear sir/madam, i had put a service request for my kent ace plus water purifier on 19th apr 2020, which was allocated to service person on 22nd apr 2020, but no service person has come yet for service. The machine now has stopped working. Everytime i face this problem coz kent's service is abysmal in my area the machine is not purifying water i have two kent machines and both have stopped working. The service person always shows this kind of disinterest and rude behaviour everytime.. Kindly look into the matter

I am residing at rajarhat, kolkata - 700135 and using kent ro from last 6 years and i have amc with 'sun service' but other than calling for amc payment... Their service is too poor... They di bot have either infrastructure or proper technicians... Recently during lockdown my ro was not working for 10 days and sun service not even bother to pick up the call... Later i have contacted regional service head of kent at kolkata but the person came, denied to accept amc and asked for ful service charge and spears cost which i have bound to pay irrespective of having amc of rs. 5500/ for the year... As per company every franchise has their own amc which others not accept... This is ridiculous and must be against consumer forum... I have paid amc cost as per instructions from kent officials... Not as per my own... When other franchise is open and providing service why not sun service!!! I want my amc amount refund or else i will put up this to consumer forum... Biplab das, [protected].

I brought kent ro+uv+uf+tds control about a year back and from last two weeks it is giving less water output so i complaint online, today engineer (Anjani kumar[protected] visited and changed all three filters i. E. High flow ro membrane filter, inline carbon filter and inline sediment filter and powp-frt 550/600 total cost rs 4000/- without checking any problem, later on i come to know from your site that life of ro membrane filter minimum is 2-3 years or 720 hrs in both the case my kent ro is not fulfilling as i am using 01 hour daily so its uses 250 - 300 hrs maximum total till now so what is the need to change membrane filter (Costs 3000/-) as used only 2400 liters water so it is not cost effective, so kindly look into matter and do the needful

I have purchased kent r o grand plus in 2016 amount was 16 k and from 2017 servicing started now every year i m spending about 10 k in servicing.
Whenever some issue with kent their technician comes and say need to change so n so parts and that parts cost will be 5 to 6 k.
And now during lock down where in all over india there no restriction on essential things, when i m calling kent service not getting proper response, either they are not lifting the call or after receiving disconnecting the calls
So overall kent product and kent service is worst i can say.
Because some of my friends who are using aqua guard, they are not spending this much huge amount every year for servicing and they don't face such kind of issue very frequent and also service response is far better than kent.

During amc period they put used ro in the system, without carbon and
Sediment filter while asked for same for better durability, and saying no warranty will be provided

For eg - they replaced my ro and frt on 16th march, and from 27th march it stops working
I shared the terms and condition screenshot for there service slip which mention very clearly

"to give a warranty for 90 days"

Another is from amc which no where says they will not provide general warenty.

I am really tired to dealing with these people. Please help me

Sir i have bought my kent ro 4 yrs back, but the service it has given is worst, it needs servicing 4-5 times a year and day by day new faults are occurring in the machine. Recently we have changed most of the parts like frt, p. P filter, uf... But again in the same month new problem related to purifying has occurred water purification flow is very slow.
Sorry to say but not at all satisfied with kent ro service.

Order no=[protected]
Order date=08-dec-2019

I had compalaint many times, in his customer support number, mailed on [protected]@kent.co.in
But no response from a month, they always said that is will be replaced, within 20 days but till now no response, i purchesed it from amazon, i never expect this type of service from this type of company.

Execuitve have come thrice and no one guarantees that bug will not henceforth. Kent representative mr. Venu says "
1. Water purifying and tds. Maintanance is only the responsibility of kent amd it will not assure you that bug will not enter: is that what for we expend and chose kent.
2. Bugs entering because you people have cleaned the product, and it is not for properly then how come his executive mr. Arvind come and fitted the same product does it mean his executives are also not confident of how to fit it.
3. They have fit it today with a thread to close the gap, i asked. Him if kent pearl is not designed like that how come our product have such gap
4. We asked him to draft a mail and send suchbthat" as our executive have visited and checked all the parameters atleast in the next 6months no bug will enter the purifier tank and if it enters its completely my responsibility to replace the product. Mr. Venu who himself quotes as sr. Supervisor is not ready to give such assurance being a employee because of he himself is. Not confident of his own product kent pearl and his executives service levels.
We are looking for a quick and quality feasible solution to the above discussed topics. We are ready to take it up to any extent for the best possible solution.

We have bought kent pearl water purifier so 4mnths back but from last 1week we observe bugs entering to the purifier and raised a ticket with kent with which they are very negligent amd visits the house observes the water purifier and says "we cannot explain how. Bugs can come in but it can enter from anywhere" very casual approach from the service executive which is not expected from a reputed firm like kent. Again today we have seen a bug entered the kent. Pics attached for your reference. I doubt if they have installed a defective peice or they were worried to replace the coils in the purifier as they have to replace the same with no charges as it's in warranty. This is not what for we have expended 13000/-

I purchased the kent elite one aug 2019 since that month we are not getting above 35 ltr per hours.
Every month am booking complaint after 3 to 6 days the service engineer reporting with duplicate filter etc
We are not getting proper service
Please advice the service team to replace the filter and parts with original
Even the service engineer (Mr arun) told me spare parts not getting from kent
Today also mr arun came and clean the filter but some parts to be required to be change but the same not available with their stock as well as not providing by kent itself.

Dear sri. Mahesh sir
I am a retired central government officer. I am living now at bangalore. I have purchased kent water puffier from your vender suraksha water bangalore (Supreme plus) at a price of 17500 on 16th june 2019. Next day itself it was started malfunctioning, water started overflowing. Two days after they brought another box and another machine taken from the box and replaced in my unit. It worked then then. After that they asked me to install extra filter outside. And i did it at an extra cost of rs.1200. Atfer 2 months machine stopped working. The vendor again replaced another electrical part. But 1 week after it again stopped working when informed they replaced r o membrane. Without extra cost. After two months machine stopped working when contacted they replaced r o membrane and other membranes for which technician charged 2500, but without any bill. When that was pointed out to the vendor that machine is on warranty period ; but they did not refunded the money. Again machine stopped working in december2019. They said that they will replace membrane without any charge only if take a amc at cost of rs.9000. (The invoice given by him wad postdated one 6th june 2020) they also told me to install another external carbon filter. I also did it at an extra cost of rs 1500. I also took it. But now 14 th march machine stopped. I contacted the vendor. They said they will send a technician. But nobody came after 2 days. Now i am purchasing water at extra cost.
I have spent rs 29200 on my machine on bills and another 2500 without bill making a total ofrs 31700. I purchased kent only because your brand name and trustworthy of your service.
The vendor says that our water is very hard that is why membrane are badly working. But in our appartment there are large number of water purifiers including kent. But they are working perfectly well. I may pointed that ph value of our water is below 800. Besides, my former water purifier whirlpool was working without any problem for 6 years. And i decided purchase a new one from kent because of your
Good servicing condition and brand name.
I am 67 years old central govt. Pensioner. I have no much money to spend for water. I think that the machine he brought was actually not good or somebody rejected that one
I therefore request to you look into the matter and and action taken to replace my machine. Or refund my money. I enclose herewtih all the bills supporting my purchase.
I am waiting for your gentle response on my grivence.
My address
John c l, flat no 1013, prestige ivy terraces gear school road, kaverappa layout, kadubeesanahalli, near new horizon gurukul school, bangalore, 560103.
Mob no.[protected]

Yours sincerely.
John

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— forwarded message —
From: john c l
To: [protected]@kent.co.in
Cc:
Bcc:
Date: sun, 15 mar 2020 12:41:58 +0530
Subject: my kent water purifier malfunctioning regarding.
Dear sri. Mahesh sir
I am a retired central government officer. I am living now at bangalore. I have purchased kent water puffier from your vender suraksha water bangalore (Supreme plus) at a price of 17500 on 16th june 2019. Next day itself it was started malfunctioning, water started overflowing. Two days after they brought another box and another machine taken from the box and replaced in my unit. It worked then then. After that they asked me to install extra filter outside. And i did it at an extra cost of rs.1200. Atfer 2 months machine stopped working. The vendor again replaced another electrical part. But 1 week after it again stopped working when informed they replaced r o membrane. Without extra cost. After two months machine stopped working when contacted they replaced r o membrane and other membranes for which technician charged 2500, but without any bill. When that was pointed out to the vendor that machine is on warranty period ; but they did not refunded the money. Again machine stopped working in december2019. They said that they will replace membrane without any charge only if take a amc at cost of rs.9000. (The invoice given by him wad postdated one 6th june 2020) they also told me to install another external carbon filter. I also did it at an extra cost of rs 1500. I also took it. But now 14 th march machine stopped. I contacted the vendor. They said they will send a technician. But nobody came after 2 days. Now i am purchasing water at extra cost.
I have spent rs 29200 on my machine on bills and another 2500 without bill making a total ofrs 31700. I purchased kent only because your brand name and trustworthy of your service.
The vendor says that our water is very hard that is why membrane are badly working. But in our appartment there are large number of water purifiers including kent. But they are working perfectly well. I may pointed that ph value of our water is below 800. Besides, my former water purifier whirlpool was working without any problem for 6 years. And i decided purchase a new one from kent because of your
Good servicing condition and brand name.
I am 67 years old central govt. Pensioner. I have no much money to spend for water. I think that the machine he brought was actually not good or somebody rejected that one
I therefore request to you look into the matter and and action taken to replace my machine. Or refund my money. I enclose herewtih all the bills supporting my purchase.
I am waiting for your gentle response on my grivence.
My address
John c l, flat no 1013, prestige ivy terraces gear school road, kaverappa layout, kadubeesanahalli, near new horizon gurukul school, bangalore, 560103.
Mob no.[protected]

Yours sincerely.
John

My registered mobile number is - [protected]
—
Attached is the bill and ro current picture

I requested for the first service as observed kent upper body part was having water leakage and moisture all over the box.

Service guy came and suggested to change all the filters instead of buying a new one giving surety that problem would get resolved by just replacing the filter parts and other body parts but i see still persist and its still having water leakage and moisture problem plus one more problem started that kent is running but it's not filtering water to the level set inside the box.

When asked to have a look on it properly, i was asked to pay service fee i. E. 300 -400 rupees.

Now my question is -
Why kent ro is sending a person not having proper idea of the problem?

Initial problem started with moisture and then water leakage that i clearly told them in the starting. If we clean the surface by replacing the filters, even check if moisture problem still persist is going to take 10-15 days or even 30 days, then if problem still persist why i would be charged in next visit if for the same problem?

Who is going to pay for the another problem that is started now?

Respected sir/madam,

This is to bring to your kind notice i had installed kent ro for domestic use long time ago and after facing difficulty in its capacity to clean water, had requested for change of all the requisite parts. Kent ro agent has come to change various parts (08 in number) costing rs. 7685 on 01.02.2020 but it is sad to inform that taste of water is not good, further even after cutting off the electricity supply machine still work since waste water gets collected aside.

2. Further upon opening the tap, water started overflowing and leaking from the available spaces and joints of the kent machine.

Therefore, kindly look into the matter and resolve the same at the earliest since even after spending hefty amount functioning of ro is still sub standard and the parts are also under warranty period per se.

3. Further, it is requested that please do send an experienced kent ro professional (And not the earlier one) this time. I am also enclosing copy of the message received on my number from kent ro.

I have also contacted kent ro team via mail dated 21.02.2020 but no response has been received till now.

Regards,
Varsha singh
[protected]