Kent RO Complaints & Reviews

Kent ro purchased in year 2017. I spent almost rs.7000/- in year 2018 & rs.10000/- in year 2019. Now again facing trouble. Is this ro really worthy spending so much of amount? How can we recommend this product to others?
Purchase bills & services bills are available with me for proof. We doesn't know whether the service person is replacing parts are required or not.

We have bought this Kent Grand Filter of KENT RO WATER PURIFIER bearing Serial No. KR[protected] and Product Code 11007 from OM Enterprises through Golden Palm Canteen, Bangalore vide Invoice No. 122199 dated 07.03.2019.
Ever since we have purchased this unit, we have been facing several complaints on its performance and various complaints have been logged regularly, which has been mentioned as follows:
Date of Complaint Case Id.
17.08.[protected]
10.10.[protected]
15.10.[protected]
26.10.[protected]
19.12.[protected]

Your service technician has addressed the complaint accordingly by visiting our place and does some servicing in order to close the Complaint. But, the problem still persists and has been repeatedly malfunctioning within every few days as stated above.
Every time your technician visits, we have been paying up Rs. 1000/- as service charges, but there the problem in the product remains unresolved and futile. The product is supposed to be under performance warranty for at least a year but, it has been constantly under repair and malfunctioning.
Your Serviceman has also installed an external filter by charging Rs. 1070/- additionally apart from the service charge stating that, the same will resolve the issue, but, there is no solution derived till date.
Your service centre, when approached are giving vague responses which is not acceptable and nor is solving the requirements of the purpose it is meant for.
Under these circumstances, you are requested to either make the unit fully functional without any trouble or arrange to replace the same with a functioning unit within Seven (7) working days from this date of intimation, or else we would be forced to take up the matter with the Consumer forum and the social media, for malfunctioning and supply of defective products and causing undue mental agony and health issues to the Consumer.

Hi sir,

I have purchased a kent maxx star water purifier serial number kr[protected] and it was installed by as distributers palarivattom, kochi on 25 october 2019. Attached is the warranty card. Now thou i installed it in october my house warming was on 12 december and the first time i wanted to use it there was a foul smell. I called up a s distributers and after repeated follow ups they came and they started blaming that the water content was really bad which is not the case and now telling me that the carbon filter need to be changed and i need to pay extra. The irony is that i have not at all used this for once also and today i think it is the biggest mistake i have done spending 11k. I today also am not sure what to do with this and i have lost hope. I would really appreciate if someone could come and replace this or let me know a solution or else i would be making sure to put this in other social medium and get this escalated.

A distributers as only interested in sales but never think what happens after sales and i today regret why i did not choose aquaguard which was really trust worthy.

Hope i will have a solution asap

Since last 5 months i am getting green algae keep forming inside the water storage bucket of my kent ro. I have the most premium model of kent ro installed - kent pearl. Raised complaints vide case ids[protected],[protected],[protected] &[protected]. However, no solution provided by kent ro yet. The service technician comes, check it and goes without resolving the issue.

I purchased kent water purifier on 6th september 2019. Since then, in last 5 months 3 s-valves 1motor are replaced. At time of installation all connections were changed by technician after leakage problem, claiming connection diagram provided by company are wrong. Followed by continuous noise and vibration issue thrice technicians have visited and changed valves all the time still clueless about actual problem.in 5 months my purifier is dismantled for 4times already and doubtful if any other parts are already malfunctioned. Worst service and product ever by kent. Instead of replacing parts everytime, i request for a new unit completely. Enough of harassment and botheration faced.

I have took amc from kent ro service person, and gave reciept with 4, 500/- for amc charge.
This person came from when i raise a request from kent ro helpline, service people contacted me and repaired smps and gave amc for this year.

But unfortunately, my tds water is very low (20), so to get it to fix i am trying to reach that person, he is not lifting the phone, when i raise ticket ro helpline, they are saying it is not online amc.

In such case, why kent ro company sending these kind of persons to customers home and making us fools with fake amc. I do have reciept which consists of kentro certified number. Please find the attached bill for amc.

Sir
1. I put complaint regarding damage of water supply pipe on 13 jan 2020 and my complain number was cmpl808088. The complain didn't solve after lots of efforts taken by me. One near service provider number given to me on the same date. When i try to approch her she never gave satisfy response to me. Everyday she told me that engineer has moved for your place and when i asked her to provide contract number she denied. (Contract number of service provider is [protected]).

2. Again i submitted my complain regarding this to your customer care but didn't gave any response and forwarded call to ravi mehra and but he didn't gave any response.

3. When i requested to talk with supervisor but that person transfer my call to another number and call got drop.

3. I purchased this ro system from 188 bn crpf kondagaon, chhattisgarh. So i haven't any bill and card.

4. Now you are requested to send engineer at my place so that the problem can be resolve forthwith.

5. If you can't send any engineer to village then please stop to sell ro system at village.
6. My home address are as under:-

Vill + po - singanpur
Teh - keshkal
Dist - kondagaon (Bastar)
State - chhattisgarh
Pin-494331
Mob - [protected], [protected]

I live in new zealand. I have been cheated by one of your office in kolkata who took rs. 5000 from me for amc. I did the contract on 4th november 2019. Please see attached copy. They came on the day of amc and did half job that did not repair my kent water purification system. At that time i was visiting my sick father in kolkata india who is 86 years old.
Everyone of our household got sick after drinking the water. I called them several times to fix the problem but they never showed up. The day they took the money from me said they need to change the parts but they never changed the parts.
Please solve the issue and refund my money with interest. I also want you to punish and discipline those fraudulent service office of kent. I got sick after drinking the kent water and paid doctor cost and medicines.
I emailed to the managing director of kent but he said that they are not their service center so they closed the complaint. This is outrageous.

I bought the kent supreme ro about 4 years ago, and i seriously regret my decision for the choosing this ro.
The main problem being the frequent repairs to the machine every 4 to 6 months i have call the technician for its repairment which every time cost me around 2-3 thousand rupees.
If i were to total the repair costs they would be around ₹20, 000 (More than the ro itself)
On this day itself before writing this complaint i called the technician for repair which cost me around ₹3800.
I am sick of this machine now and i am ready to switch to other brand ro after wasting this much money on kent.

Purchased two water purifiers - Health Plus Model of Kent in Sep 19 and Oct 19 for use with wash hand basin ( Pic of purchase vouchers attached). Both have not functioned at all since installation. the product itself is defective in design.

When lodged complaints through Kent App, no response is given and after few days it is cancelled or closed automatically.( Pic of complaint history from App is attached)

I request immediate removal of these pieces from my home and refund of purchase cost to me.

Sanjay Kumar
T-3, GPRA QTRS, Haddows Road,
Nungambakkam,
Chennai-06

M [protected]
[protected]

My ro no is kr [protected].
On dated 08.01.2020 leakage problem found. I create a service request and pump leakage arrested by the kent engineer by next day.
On 11.01.2020 again problem in system,
Pump not working. Again i create a service request but in next two days request cancel by kent. Then again two times service request create but again no response and cancel the request. I have talk to costomer care but no result found
So please resolve my problem as soon as posible.
My registered mobile no is [protected].

I can't agree more with this review. My water purifier goes wrong every six months and every time i have to cough up at least[protected] for maintenance/repair. This is way too much any middle-class person would wish to pay a water purifier.
At this rate, i would end up paying whole purifier price as maintenance charges in around 1.5 years (I. E. 15000 rs).
I regret to have bought this product, will not recommend my friends and family to go with kent.
I think, kent as a matter of policy, wants to milk customers by charging high maintenance cost!!

I'm seriously thinking to set aside the purifier and explore other options.

Regards,
Vamshi
[protected]

Sir i have changed the ro prefilter and membrane in month of september 19 after two month the prefilter getting blocked and replaced by the kent technician with in the warranty period. After a month prefilter getting again block what is the reason i don't know but within the month it should not be blocked. Very frequently it's not possible to change the filter. Please let me know why it is blocking frequently. Wheather item is duplicate or something wrong with the kent machine. Please clear the my doubts. Thank you.

I have received a call 2 moths before by saying, i am from kent customer care and they told your filters are out o[censored]sage and i have asked them to come and check by thinking they are really from kent. I have opted for 3 year amc by paying 16400 rupee. Yesterday (24/12/19) the filter stopped working and i have called customer care, technician came and after checking everything he told me what dr aqua installed was not genuine filters. Again i paid money and replaced all the filters. I lost my 16.4k rupee, what would have been my family health if i continue drinking water from the fake filter. I have decided to go to consumer court against them. One more thing i want to know how dr aqua got my kent purchase details and they called my exactly after the warranty is over.

I have purchased kent kettle online from amazon.in with one year warranty on 11 june 2019. The kettle stopped working properly on 24 nov 2019. After repeated complaints a technician from pune finally visited amy house and tested the kettle. He could not repair the kettle and took away the kettle for repairs at his workshop on 29 nov 2019. Repeated follow ups with the technician have not yielded satisfactory response. He told me that since...

My kent pride plus mineral ro (Kr[protected]) device has not been filtering and i had tried to call customer service but these people never respond to you properly.

I am already having issues with my device. I have bought it on 19th july 2019 from model town and got it installed at my place since then this machine is giving me pain. It has stopped functioning for the 4th time. The service engineer who comes to my house is saying that the filter is not functioning due to the hardness of the water. He is also requesting money each time he comes for service though my machine is still in its guarantee period... Whereas my neighbor is using aqua guard ro filter, which is using the same water supply as ours and has been functioning quite well for 3 years. Then on our previous complaint finally a technician came and replaced the part and said it wasn't an issue of water. There was a faulty part which he got replaced. Now again im getting the same issue and it stopped working. This is becoming a headache

I chose kent ro, because of its reputation in customer service and quality. Now i am getting a bad experience at both ends.

I kindly request all the above-said issues to be sorted out as quickly as possible, else i am going to take this issue legally as my machine is still in its guarantee period.

Kindly resolve at the earliest...

Name:- punit maini
Registered phone number-[protected], [protected]

Machine no:- kr[protected]

We are not satisfied the product quality of ro. We had changed all filters on dated 2nd nov 2019 through it's dealer name ' maxpure ro - services cr - 212 laxmi nagar, delhi -110092.

We paid inr 4070/- in the month of nov 2019 including inr 300/- service charge. And now again we are facing same problem of filter within 45 days. They are not responding to our request to fix our problem.

We are unable to understand that how quality they provide us is of such poor standards. We are only 2 members in my family not as such usage of ro on daily basis.

We request you to please look into this matter we are not happy with this services. The water level sensor is not even working, which causes spill over.

Please resolve our matter asap.

Regards
Nitesh pandey
(Husband of ms mona tiwari)
Contact# [protected]

Dear concern

I have been requesting a solution. have forwarded bill from maxpure to mail id [protected]@kent.co.in, who had visited us as a kent service provider to change filters and used non kent ro membrane filter. rest two filters were from kent only. please let me know if i can get help from your side. i do not expect this approach from reputed name as kent. contact numbers of the maxpure employees who had called:[protected]/ [protected]
Expecting revert.
Regards
Neelam ganjoo

Hi
I bought kent ro pearl exactly on 13th oct. After just 6 months (July 2019), water stopped filtering. So i had to call for service and agent told to replace both the filters which costed me around[protected] bucks.
To my surprise, this time (Dec-2019) not even 5 months, water stopped filtering and a high beeping sound is coming. I enquired and called the service agent. He came and without much investigation, he told that...

We purchased electric kettle from amazon in first week of september 2019 but within a week kettle stops working due to heating coil issues. After contacting local kent service center they offered us replacement as product was in warranty period. We contacted local center several times but they kept saying they have completed their process of sending replacement request to company and sales manager will look into this. Even after 2 months we haven't received replacement product as kent sales manager in our area not willing to look into this issue. It's really disappointing to get such customer service from big company.