Kent RO Complaints & Reviews

Hi Team,

I recently (6 September 2019) bought the Kent Grand Star by calling the customer service and sales team (+[protected]. The same day a person (Basavaraj Reddy, [protected]) came to my house on behalf of the sales team. He sent a technical expert to install the "Kent Grand Star" and the Kent tank has been leaking since the first day of installation. Already 4 service people visited my house.

Today I get a call from the people of my society because water was coming out of the house due to kent leakage.

Please help me to replace this faulty machine.

Purchase Date : 6 September 2019
Serial Number: KR19032058
Previous Closed Complain Case Id:
[protected]
[protected]
[protected]
[protected]

Current Open Complain Case Id:
[protected]

Thanks & Regards,
Kumar Alok Anand
Mobile : [protected]
Email : ku.[protected]@gmail.com

Recently i bought new kent ro from kent (Kent ace plus 8 l ro + uv
+ uf + tds water purifier), kent service who came to my home to install the ro not installed the ro in the correct place and problem i am facing is the plug of the ro is not reaching to the electric board and for this i am using extension board every time to on and off the ro. Since we are using the ro first i believe service has to inform in clear way but they didn't. Now i am request customer care for the same issue but inspite of sending the engineer again for re-installation of ro in correct place they said they will charge for this. I believe this is mistake of their service engineer then why should i pay for this. Pls help me in this matter.

Regards,
Narayan
[protected]@gmail.com

I mistakenly selected amc instead of routine service in the problem option for requesting service...
Now it still shows to be cancelled and i cannot apply for routine service till it reflects to be closed...
Please help me with that...
My product was installed yesterday and today i've started facing problems..
It's not what i expected from kent......

To whom so ever may concern,

This is to raise a complain against kent ro service. I have raised a complain regarding my ro which needs a repair service on 7th oct 2019 but the company is not sending anyone to fix the problem.
I have called on the customer care three times. Each time, i am speaking to a new person who is just responsible to pass on the message to the other department and keeping the call on hold for 15 minutes. No engineer has been appointed yet to resolve the issue.

We have two ro filtration systems by kent installed in our two kitchen which are for domestic usage. The one under warranty has a tank leakage and the filter requires a change. And the other is just filter change. It's been two weeks that we've been facing this problem which is of great inconvenience as we have regular guests. This is very urgent. Kindly address this issue on an immediate basis.

We engaged rain drop services for a paid servicing in august 2019 for servicing kent ro grand. For an issue with the sediment filter, the serviceman mentioned the previously installed parts are out of warranty and replaced all three filters. They mentioned there is a warranty of 6 months for the new filters. On october 1st the parts stopped working and we called them again. The service man came and checked the parts. Mentioned the filter will be replaced free of cost and they will come the next day since he did not have stock. It sounded fishy but we agreed.

Since that day we are not able to reach any of the specified numbers of the agency. When we call we can know that they are purposefully just picking the receiver and ending the call. Attached is the bill for the recent servicing.

I purchased kent grand plus after lot of research while considering low cost of after sales service cost like filter / charcoal replacement. I had been using eureka forbes water filter for almost 18-19 year & had similar annual cost of 2000 which use to cover 2 charcoal & 1 filter replace in a year.

I purchased kent in june 2018. Even after reaching one year, didn't received any call back from kent on how to proceed for next year amc. Recently in october 2019 my machine started bipping & water flow stopped. Call was registered with kent for service, a third party engineer visited. On inspection he ask me to first enroll for amc with them for whooping ₹ 8500. I told him it is very expensive & not as per what ₹2300 was informed me during purchase. He told me that in ₹2300 only annual service is covered & for filter i have to pay additional ₹3750. I told him that service is covered under warranty.

To me it is very disturbing & alarming, as there is no direct involvement of kent company & no clarification nor any official standard rate anywhere published on any of kent website / mobile apps or any formal quotation. Company insist to install mobile app but even in app there is no mention of amc official charges; on other hand the third party contractor demand hefty money which are almost close to the machine cost.in this amc cost or at much lower price i can buy regular water purifier which is good for mumbai municipal corporation water supply.

The cost of managing this machine is very very high and it is against other market standard.

If there any buy back or refund possible, please take this white elephant back.

I am extremely disappointed with amc being charged & also dissatisfied with service level of kent company & product.

I had purchased kent grand+ product but product not working and after every day call to customer care in 7 days nothing happened.

Within next few days i will go to consumer court.
Customer care given service person contact number but he can't receive call from me.
Customer care always said i will arrange call back to you but never call came to me
Worst service for kent
Genuinely feels sick on you guys of kent
Making fool of people
Never buy any product from kent

Thank you

This is regarding service of water purifier on 06.10.2019 of water purifier installed. The service executive made the request to replace all the filters including uv filters and saïd on non replacement the filters won’t work. It may be noted that the filter was purchased by me in september 2018. So it was absolutely unnecessary. Also the filters removed were taken by the executive which may be used somewhere else by him.

Yours truly
Vipin kumar
R/o flat no.1c, block u and v, shalimarbagh, delhi-88
Mobile no: [protected]

Kent ro is a complete waste product. People who ever go through this review don't ever buy kent ro and struggle like me. Exactly on completion of warranty this will surely become a faulty machine. And servicing cost will be very huge around 30% of machine cost. And the team itself accepts this should done every year. There is no point in spending huge amount every year in servicing. People be aware of this product.

I am purchased kent ro at kochi, keral
My mobile nbr: [protected]
Invoice nbr:244934 dated 09/08/2018.

When the time of installation company has provided free service up to 4 years.
But when i need visit of ro for non working status,, company technician has still not assigned even lodge complaint 4 days back.

I register my complaint through ivrs /kent app complaint number is [protected] dated 01/10/2019., company has replied me to site visit technician will arrange with in 24 hours. However no technician resolve my problem neither site visit nor rectification after 96 hours..

Because of this kind wrong publicity and false prompt service promises of company we facing problems even after purchase a worthy items..

My request is high light this kind negligence services to customers facing problems.

Kindly enquiry the matter for false advertisement for service.

I had called a person in the name ajay from kent his phone number is [protected].
He fleeced me saying i don't need kent so i will install another machine which will work better.
And he put some sand filter and vanished.
I called kent and had to pay for water softner and install that.
Now both are leaking and in terrible shape.
I need a resolution asap.

Hi,
I have purchase amc on 20th october 2018 for one year as suggest by kent toll free as well as kent service engineer. Receipt attached.

Case id for amc :[protected]
Amount paid for amc: 5560/-

There are still two month for the amc contract but as now i facing some problem in machine you engineer visited today ask for service charges.

Also he denied for amc telling that old service center has been shutdown and amc is no longer valid.

Kindly resolve the issue as i have purchased amc for kent not from any local service center.

We purchased the kent grand plus mineral ro and opted for amc from kent agency bhagat enterprises in sept 2018 by paying 5800 rs. After few months the machine started to give trouble where in called the technician again. He said that filters needs to be changed we agreed to it. He insisted us to pay the new amc again but since it was april and amc was upto sept 2019 we said we will renew it in september. To satisfy us he changed the 3 filter and membrane with another one which clearly seems a used or repaired one as the wrapper was in open condition and for that too he charged us 1000 rs with out a receipt. After few days the problem of red light blinking with no water supply started. We called him again and this time he said the air has gone inside and after fixing few things he said that now it will work fine. The machine worked ok for an hour and then again the red light started to blink with no water output. We had to call him again and this time he said uv lamp is gone. Since the machine was in amc we asked him to replace it and surprisingly he replaced it with an old spare one. Soon after he went the machi e again started troubling us with same problem. It was really very irritating that they are such an untrained technicians that they themselve doesn't know what is wrong with their own product and most disgusting that why kent hires them. After making n number of calls to them they visited again and this time said that i am unable to understand the issue and i will send someone else. We waited for 2 days and called them again but only we got was assurance of visit but no one visited. After waiting long for them finally i raised a service request through kent ro app. This time an another agency technician visited and simply said that all the filters are gone and need to be changed for which we would be charged 4985 rs along with a adapter. We agreed as their was no other option available. We asked him to do the amc rather than it he said in that case he would replace the adapter with a used one. Which sound absurd to us. We denied for amc and purchase a new adapter and all 3 filter and membrane from him. Soon after he went the machined again started giving us trouble and red light stated to blink with no water output. This was really disgusting and pathetic experience. These people really needs some serious training and education regarding their own products, they are simply trying hit and trail method and keeps on charging the consumer rather than understanding the real issue with the product. We called him again and this time he said the another power adapter needs replacement. He put on his own and switched on the machine which worked (As it usually does everytime, working for few minutes and then again red light starts to blink) for which he would be charging us another 1000rs. We doubted him and asked him to put our adapter again in system and not to our surprise it was working well. After this he started saying that their is problem with electricity supply wherein we don't have issues with other applainces which are working well without stabilizer. He tweaked something and machin started working again. After 2 hours again we are in same situation that machine is not working and the red light is blinking. They are really fraud people who are only trained about fooling peope by charging them in name of part replacement to increase their sales rather that being trained about their job skills and diagnosing the real problem. Kent should be ashamed of it for showing such a pathetic business value and ethics. May be they should learn something from tatas. I need resolution for it else i have very clear intention of taking this to consumer court.

I purchased kent prime on 05.06.18 and serviced by service center on 10.06.19, bearing request no - [protected], service representative said all filters should be changed, and he received rs 3, 750/ for 4 filters, thereafter just expiry of 3 months filter not working and we again complain to co bearing request no [protected] dt 23.09.19, service representative visit on 24.09.19 and said again all filters require to change, we ask him please check particular which filter require to change, but he said as per co policy all filters should be changed worth rs 3750/, we didn't agree, he left my premises without any solution, thereafter we call personally a technician to check this and he said that on previous service dt 10.06.19 only sediment filter is changed, he pointed that only s/f level colour is 'pink" others are in 'blue', he said replacement filters level always should be in 'pink' colour, he said on 10.06.19 only s/f is changed (Image of filters attach), but i pay rs 3750/ for 4 filters, copy of service invoice attach here, my personal known technician only change ro and filter is running ok without changing others, as a house wife i am cheated.

Hi i am using kent for the last 4 yrs and in between that i have done servicing from time to time but since 1 week i have been calling kent guy to come as i needed to do servicing but he refused to come everytime this kent office is located at new alipore sahapur colony just opposite to look @ me shop kol-53

Hi
I am using kent ro grand plus. Every year they will ask to replace all the filters, motor and smps.
The maintainance amount is too much and every year they make sure to collect minimum of 6000 maintaiance bill. I have replaced all the filters 2 months back by paying 5500. Machine stopped working again since last 2 days. Kent technician visited and advised to replace the motor pump. (Cost 2400+300=2700). I have already replaced the pump within 1 year. Looks like for all the parts the waranty is 3months irrespective of the cost.
They always want to replace parts. The word "repair" is not in their dictionary. Pathetic service.

My ro was installed in february 2015, almost more than four years back, and mostly i got this serviced evey year regularly, but instead of all that, and also many parts have changed in due course of time, still my ro is troubling a lot, recently few parts are changed but no water get continue to restore and leaking from the pipe which actually is meant for waste water exit.

Hi, we purchased kent supreme ro in apr 2018 and our warranty period got over in apr 2019. We have added extra outside filter paying money for extra protection during installation. We are enrolled in 4 years free service. On may 26th 2019, a senior technician from welcome agencies - a registered kent dealer replaced all our filters for a charge of rs 3750. We were informed that there is 3 months filter warranty for the inside filters.
On august 21 2019 we raised a service request and technician from different dealer visited us on 23rd august 2019 and informed us that inside filters are all good and we need to replace the outside filter. We paid rs 200 and replaced it.. After the service water quality was so bad, when asked technician said that it will take 2 days for it to get to normal. But even after 4 days water quality was so bad that we raised request again on 27th august 2019. This time a different technician visited and said you need to replace the inside membrane and it will cost rs 3000. We said that its was just replaced and we are with in 3 months warranty period and why we need to pay for it. They informed us that it was different dealer and they are not in operation now. They have not updated in system that they have replaced filters and we cannot claim warranty. Who is responsible for agent mistakes. How this will be our problem as an end customer. After this we have raised service request multiple times for past one month, spoke to customer care for hours and they send technicians. But the technicians repeatedly cancel our request just stating we are not paying money for the filter. This is not fair. Currently the price for the same filter is around rs 10000. If we need to replace the filter every 3 months for a cost of rs 3750, we could better buy new filter every year which is more cheaper.
We have raised service request within the warranty period and it is not handled properly by customer service as well as technicians. Its been a month now. We are really frustrated with kent service. We want your support in replacing the filters within the warranty. Please find attached the copy of bill and the inner of times we have raised request

We purchased kent ro for around 17.5 k and its around 13 months approximately. We got an issue of continuous beep sound and called for technician. They checked and told all the filters need to be replaced and charges will be 4k and this should be for every 12 months. This machine was serviced before 2 months within warranty period and in that time that technician told there is no issue. Spoke to entire team through customer care to regional sales manager too but there is no use. Technician who came for service also with so much of attitude and he told "did we asked you to buy kent, u could have purchased a local machine and if you buy a costly machine u need to spend" which we never expect. Totally upset on buying this product. Lost trust on kent company. And this complaint is other step to know whether we will get a proper response.