Kent RO Complaints & Reviews

I bought a kent ro water purification machine in june 2019. After a month he stopped refining the water, then i called kent ro customer service and he said that our technician would come in 24 hours but it didn't come. Then within 2 week he came and repaired. After filling the water tank, the water started coming out of the tank. Then i called them again. Then a senior technician came in one and half month and fixed it, but he repaired with dirty hands because of that floating bar also getting dirty which will be in tank and did not pack the machine properly and removed the indicator glass and muld the machine and after 2 week machine again stopped purification. Now i am calling them but they didn't send any technician till date.

I have chaned my membrane and filters three months back but they have installed faulty one after 5 days membrane chocked i registered complaint there kent service engineer come at my home they told me my kent ro has been chocked and they will not change. Their manager have no manners to talk. They talk very rudly they saying if you want to use kent ro than then use otherwise dont use. They stay in south delhi near by tuglakabad. They always come and tell this parts needs to be change with in 4 months i spents rs12000 to repair my ro product. Please do the neeful

Dear sir/madam,

I have requested a routine service request from app for my kent pearl. Case id was[protected] and it was raised on 17th september 2019. The status is showing resolved on 19th september 2019. However, the system engineer mr lokan sarkar has not visited my house. This is a fraud resolution of my request for which i have lost 1 service request. This is the second time i am facing this issue.

I don't know how it can be resolved without visiting my house.

I request to take necessary actions regarding this fraud resolve status.

Please email me regarding the same.

Thanking you.

Product was ordered by DRA Homes on behalf of 56 residents on 21st may 2018. As per KENT the warranty is 1 year from installation date but here the installation date was incorrectly mentioned as 21st May 2018(Same day) as order date by service vendor Om Electronic Services. Residents of the apartment started moving in by September 2018 & the product was installed only 1st week of September 2019 & till this month end the warranty should apply. The product fixed in my house is faulty and now kent says i have to change the filters, membranes and pay 5500. The service manager Balaji didnt even bother to visit my house and instead sent a vendor who once again told me that the company has rejected the request

Sir maine kent ro liya tha uski service time per nhi karte kent company wale ko phone karne ke baad bhi nhi aate or kent ro water filter water clean nhi kar rha maine bhut bar phone bhi kiya lekin koi reply nhi de re hai and complaint ka koi reply back nhi aa rha h. Time pe service nhi hori h and khrab water ki wajah se family member ki tabyat bhi khrab hori h. Agar family members ko kuch hojaye responsible kon hoga apki company.
Request h is message ka reply de

Hi team kent,
Sent plenty of emails to device email of kent about this,. It no response.
In last 3 months 3 membranes have been replaced of worth 2750.
It's been 1 year 2 months we have bought kent grand plus. And from last 4 months we are getting cauvery water along with bore water so water is not that much hard, even then the same problem is occurring the device is of rupees 15, 000 but we have already spent around 6000 on this in last 3 months today again same membrane problem is occurring i want to register a complaint about this device as the device itself is faulty and we want a replacement for this device. W three times membrane change from the day of first time membrane replacement within 3 months is not at all accepted.
Can anybody take action against this issue. We are ordering water from outside for drinking.
Spent 15000 on purifier and over that 6000 for device repair parts in just 4 months.
Pethetic device delivers to us.

Trusted customer,
Shrishailkumar d m
Cell#: [protected], [protected]

Dear sir,
My name is surat prakash and i am writing this mail regarding complaining against kent ro service. I have purchased the product (Kent pride plus mineral ro kr[protected])
From vaishali (Ghaziabad) and have installed it at my place at[protected]. The same day i noticed that it started leaking water (From tank) regarding which i called their customer care number
And registered my complain for replace the defective part of product.

The response of customer care was “ it is not big issue either it will be repair or replace after the technician visit”. On 2-8-2018 technicians visited and resolve the issue by fixing the feviquick gel
(Proof attached : bill of resolve the leakage) when the product was under warranty.

After one year, the same problem repeat in your product. I noticed that leaking water again in same place (From tank) for which i registered my complain on[protected] by kent service app
(Case id[protected] to resolve the problem by repair or replace the defective part of product.

Technician visit at my place and told me that we can’t resolve the problem we only replace the part so that you will pay for that because the product is out of warranty.
I called customer care so many time for resolve this problem but till date there is no action from the service department of kent ro.

I need a simple answer to kent ro systems & kent ro service that if you don't repair any part than why you repair tank leakage problem at 2-8-2018 when it was in warranty. Now it is out of warranty
You want money. If you replace the defective part at same time when the product was under warranty then i don't face this type of problem again.
I am looking for a proper and timely resolution to this problem, please help me with the same.

My complaint number 2131, complaint dt- 15/09/2019.

Water is not coming from kent ro, no action taken to resolve the problem, when is follow up informing today that no one can come, they will try to send someone by tomorrow if possible?

Not proper service can be provided by Kent ro .

Hi
I am dr richa
We have purchased kent ro on 19.9.19
Since then we are facing repeated problem
Filter stops spontaneously. Engineer comes, replace some part then again same problem recurs
14 k product is torturing us badly
If product is defective so company should replace it completely
After few days i have to pay for this when it’s beyond warranty

We are not satisfied the product quality of ro. We had changed all filters on dated 20th may 2019 through it's dealer name ' maxpure ro - services' cr - 212 laxmi nagar delhi -92.

We paid rs. 3800/- in the month of may2019 including rs 300/- service charge. And now again we are facing same problem of filter within 105 days. They are asking again rs.3800/- for all filter changing.

We are unable to understand that how quality they provide us. We are only 4members in my family not as such usage of ro on daily basis.

We request you to please look into this matter we are not happy with this services. All filter are required to change in 4month without as such usage of product.

Please resolve our matter asap.

Regards
Nitin khaitan
[protected]/ [protected]

I live in bangalore. My kent ro water purifier was not disbursing any water, called the service centre, they sent someone who changed filters etc and charged me 4500 inr through google pay. He thereafter sent me a receipt over watsapp the next day after multiple follow ups and said this is the only thing he could share. This was done on 10th sep 2019. Today on 14th sep 2019, there is again no water coming out. Same issue. Few drops cmg out. Is this a spam? Genuine parts would not go bad again in 4 days.
Request the team to pls look into this immediately as i hv recd similar feedback about kent ro service. Seems like they may have installed faulty filters or other parts.

Looking forward to a resolution at the earliest.

Hi,

I would like to inform you that i have worked with kent ro systems ltd and due to my health problem i have resigned from my designation on 1july 2019 and clear all assets which was allotted by kent ro systems, now almost passed out 3 month but i did not received my f & f yet, i am requesting you please clear my f&f along with my deposited certificates on urgent basis.
My emp id was : 1016703

Thanks & regards,
Neeraj
[protected]

Rain Drops Services claims to be a Kent Agency who carries out AMC for their water purifiers in Bangalore. They are frauds. I took an AMC from them last year on 1-Sep-2018. After that I didn't get any service from them or call from them to service my machine. When my machine power circuit went off during Mar-2019 - they sent a half-rowdy in the name of engineer who was not willing to change any of the parts like Filter, Pump etc which was covered as part of AMC apart from the circuit. After that it's already past 1-Sep-2019 and nobody turned up to service my machine. I tried to reach KENT RO Central Customer Care but without any success. Their Customer Care number is of no use. They only take service requests. Direct complaints to Kent also didn't fetch any attention from their customer care(am curious if there is at all any customer service department in KENT). I called RAIN DROPS SERVICES up at [protected] explaining the whole thing but they didn't do anything. Very very bad service and unprofessional behavior. Never ever buy any AMC from them. If you buy, rest assured your money is gone. Cheats!

I found a contact number appearing high in the google search as kent ro official number on july 15. I logged a complaint for my kent ro servicing on that number.

The second day a technician visited as kent ro technician to our residence and offered kent's 3 year amc plan of rs 11000. The plan we accepted and give him the same amount. He did the billing in the name of brook ro solution. He also said brook ro is affiliated to kent ro.

Now we came to know he was neither a kent person nor brook ro is affiliated with it. All the numbers of brook ro are either not responding or are invalid now.

In the name of kent ro service providers many fake companies are doing this cyber crime and cheating kent customers.

As a social responsibility or for the sake of its customers, kent is not taking steps against these cheaters who are using its name and cheating its own customers. That's totally disgusting.

Even kent's own service is bad and full of errors, with company and visiting employees taking huge money for little talks from its customers.

Your team is a bunch of thieves. Your service guy (Crook) comes at my home. Tells my old mother that tds is very high and can only improve if multiple things are changed. A bill of 4k and tds remains same and he says this is acceptable tds (Exactly the same one before the change). You disgusting ppl are cheating an old woman just for few 1000's. Disgusting

Hello
I am prateek malhotra and my registered mobile num with kent is [protected]. I raised a complaint through customer care on 01 sep 2019 that my ro is not working fine. Case no[protected]. I got a call from kent technician on 03 sep and he enquired about my address but he didnot come for the services. On 04 sept in the morning i again called up customer care of kent regarding my complaint. He assured me that my problem will be addressed at the earliest but again no intimation from kent is received by me. I frustration i again called up kent and asked the customer care executive to connect me to any senior manager. He didnot connected my cakk and said he will come back to me after some time but never called me again.
This is very poor response from kent and pathetic services are being provided. After calling so many times till now no response from such a big brand like kent. We are facing acute water problem as ro is not working and we are managing it from local market. Please take some strict actions with intimation to me.
Regards
Prateek malhotra
Addr - p 8/2, officers enclave,
Map ph ii, robert lines, trimulgherry
Secunderabad, telangana 500015
Ph [protected].

Every 6 months i had to pay 4800 for all filters change.
Now about 35 days on aug-29 the machine completely stopped working.
And i called customer care and they say take amc else you will have to pay again for inspection and all parts change.
I dont understand if these are genuine products why company isn't providing even 90 days of warranty.

All fraud and looting customer's money.

Engineer visit was scheduled yesterday but he did not visit till now. He did not even inform us that he is not coming. I called him many times but he did not pick the phone. This is very irritating. I am very unsatisfied with this kind of service and behaviour. Very unprofessional behaviour. I will not buy any kent product in futur

I am using kent grand+ filter since 9 years. My filter not working from 26/08/2019 at 6:00 AM. I have called to customar care & booked a complaint. Customer care given request no[protected] . But till now no any service provider attained to solve the problem. My machine is under AMC period.I am suffering too much problem.

I have purchased kent super plus vide sl. No. Kr[protected] in 05/09/18. It is regretted to inform you that within a span of 8 months of purchase 3times cylinder was jammed. Now again the purifier was jammed while i contacted with your customer care he told that cylinder was jammed and it costs rs.2300. Sir already i have invested rs.4000 from the purchase. I request you to kindly replace the cylinder free because expiry period is left.