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Kent RO Complaints & Reviews

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Updated: Feb 13, 2026
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Kent RO reviews & complaints page 44

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N
NikDeshmukh
from Delhi, Delhi
Sep 25, 2019
Resolved
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Resolved

Address: Jalgaon, Maharashtra, 425107

I bought a kent ro water purification machine in june 2019. After a month he stopped refining the water, then i called kent ro customer service and he said that our technician would come in 24 hours but it didn't come. Then within 2 week he came and repaired. After filling the water tank, the water started coming out of the tank. Then i called them again. Then a senior technician came in one and half month and fixed it, but he repaired with dirty hands because of that floating bar also getting dirty which will be in tank and did not pack the machine properly and removed the indicator glass and muld the machine and after 2 week machine again stopped purification. Now i am calling them but they didn't send any technician till date.
Nov 5, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2019
Kent RO Customer Care's response
Dear Sir,

We are sorry for the unpleasant experience you had. Your complaint is under process. Kindly cooperate with us. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent
Verified Support
Oct 04, 2019
Kent RO Customer Care's response
Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent
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    R
    Rakeshk18
    from Delhi, Delhi
    Sep 22, 2019
    Resolved
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    Resolved

    Address: Ekta vihar jaitpur ext badarpur new delhi, New Delhi, Delhi, 110044

    I have chaned my membrane and filters three months back but they have installed faulty one after 5 days membrane chocked i registered complaint there kent service engineer come at my home they told me my kent ro has been chocked and they will not change. Their manager have no manners to talk. They talk very rudly they saying if you want to use kent ro than then use otherwise dont use. They stay in south delhi near by tuglakabad. They always come and tell this parts needs to be change with in 4 months i spents rs12000 to repair my ro product. Please do the neeful
    Dec 2, 2019
    Complaint marked as Resolved 
    Kent RO customer support has been notified about the posted complaint.
    Verified Support
    Sep 23, 2019
    Kent RO Customer Care's response
    Dear Sir,

    We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

    Regards,
    Team Kent
    Verified Support
    Sep 25, 2019
    Kent RO Customer Care's response
    Dear Sir,

    As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

    Regards,
    Team Kent
    Oct 22, 2019
    Updated by Rakeshk18
    My feedback was to stop taking services from kent and even i bought new RO from other brand it is better to pay other company at place of KENT. My experience was very very BAD with Kent.
    Verified Support
    Oct 23, 2019
    Kent RO Customer Care's response
    Dear Sir,

    We apologies for the inconvenience caused to you. We tried to contact you on your given mobile number but call was not responded. Please provide us your alternate contact number so that we can contact you shortly.

    Regards,
    Team Kent
    Verified Support
    Nov 01, 2019
    Kent RO Customer Care's response
    Dear Sir,

    As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

    Regards,
    Team Kent
    I just stopped taken service from kent RO.
    Kent RO Customer Care's response, Oct 23, 2019
    Verified Support
    Dear Sir,

    We apologies for the inconvenience caused to you. We tried to contact you on your given mobile number but call was not responded. Please provide us your alternate contact number so that we can contact you shortly.

    Regards,
    Team Kent
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      S
      Suyel Namasudra
      from Delhi, Delhi
      Sep 20, 2019
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      Address: Dhaleswar Road No: 8, Agartala, West Tripura., West Tripura, Tripura, 799007

      Dear sir/madam,

      I have requested a routine service request from app for my kent pearl. Case id was[protected] and it was raised on 17th september 2019. The status is showing resolved on 19th september 2019. However, the system engineer mr lokan sarkar has not visited my house. This is a fraud resolution of my request for which i have lost 1 service request. This is the second time i am facing this issue.

      I don't know how it can be resolved without visiting my house.

      I request to take necessary actions regarding this fraud resolve status.

      Please email me regarding the same.

      Thanking you.
      Kent RO customer support has been notified about the posted complaint.
      Verified Support
      Sep 21, 2019
      Kent RO Customer Care's response
      Dear Sir,

      We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

      Regards,
      Team Kent
      Verified Support
      Sep 23, 2019
      Kent RO Customer Care's response
      Dear Sir,

      As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

      Regards,
      Team Kent
      Sep 25, 2019
      Updated by Suyel Namasudra
      Dear Kent RO Team,

      What is the action taken?
      Why the fraud status had shown and who is responsible for this fraud?
      What about my 1 service request that I lost because of fault status?
      Oct 02, 2019
      Updated by Suyel Namasudra
      Dear Kent RO Customer Care,

      Please give your answers of my questions...
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        B
        balvin80
        from Chennai, Tamil Nadu
        Sep 20, 2019
        Resolved
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        Resolved

        Address: Chennai, Tamil Nadu, 600042

        Product was ordered by DRA Homes on behalf of 56 residents on 21st may 2018. As per KENT the warranty is 1 year from installation date but here the installation date was incorrectly mentioned as 21st May 2018(Same day) as order date by service vendor Om Electronic Services. Residents of the apartment started moving in by September 2018 & the product was installed only 1st week of September 2019 & till this month end the warranty should apply. The product fixed in my house is faulty and now kent says i have to change the filters, membranes and pay 5500. The service manager Balaji didnt even bother to visit my house and instead sent a vendor who once again told me that the company has rejected the request
        Oct 28, 2019
        Complaint marked as Resolved 
        Kent RO customer support has been notified about the posted complaint.
        Verified Support
        Sep 23, 2019
        Kent RO Customer Care's response
        Dear Sir,

        We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

        Regards,
        Team Kent
        Verified Support
        Sep 26, 2019
        Kent RO Customer Care's response
        Dear Sir,

        As per update received from our service team your ticket has been closed.

        Regards,
        Team Kent
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          R
          rajput0001
          from Mumbai, Maharashtra
          Sep 19, 2019
          Resolved
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          Resolved

          Address: Village mauli near goga madi bus stand near barwala panchkula haryana 134118, Ambala, Haryana, 134118

          Sir maine kent ro liya tha uski service time per nhi karte kent company wale ko phone karne ke baad bhi nhi aate or kent ro water filter water clean nhi kar rha maine bhut bar phone bhi kiya lekin koi reply nhi de re hai and complaint ka koi reply back nhi aa rha h. Time pe service nhi hori h and khrab water ki wajah se family member ki tabyat bhi khrab hori h. Agar family members ko kuch hojaye responsible kon hoga apki company.
          Request h is message ka reply de
          Oct 24, 2019
          Complaint marked as Resolved 
          Kent RO customer support has been notified about the posted complaint.
          Verified Support
          Sep 21, 2019
          Kent RO Customer Care's response
          Dear Sir,

          Apologies for the inconvenience. We tried to contact you on your given mobile number but call was not responded. Please provide us your alternate contact number so that we can contact you shortly.

          Regards,
          Team Kent
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            S
            shrishailkumar Maddaraki
            from Kushtagi, Karnataka
            Sep 19, 2019
            Resolved
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            Resolved

            Address: Concord Main Road Rr Nagar,, 560098

            Hi team kent,
            Sent plenty of emails to device email of kent about this,. It no response.
            In last 3 months 3 membranes have been replaced of worth 2750.
            It's been 1 year 2 months we have bought kent grand plus. And from last 4 months we are getting cauvery water along with bore water so water is not that much hard, even then the same problem is occurring the device is of rupees 15, 000 but we have already spent around 6000 on this in last 3 months today again same membrane problem is occurring i want to register a complaint about this device as the device itself is faulty and we want a replacement for this device. W three times membrane change from the day of first time membrane replacement within 3 months is not at all accepted.
            Can anybody take action against this issue. We are ordering water from outside for drinking.
            Spent 15000 on purifier and over that 6000 for device repair parts in just 4 months.
            Pethetic device delivers to us.

            Trusted customer,
            Shrishailkumar d m
            Cell#: [protected], [protected]
            Oct 3, 2019
            Complaint marked as Resolved 
            Dear team, The Kent technical engineer had came and installed new membrane on Saturday. However SV was also not working which was installed by Aqua Services 2 months back, now that too has been newly installed yesterday by Mr nanjundayya technician of Aqua service who used to come for our ro issues . Now it's working .Without any issue. Thank u.
            Kent RO customer support has been notified about the posted complaint.
            Verified Support
            Sep 20, 2019
            Kent RO Customer Care's response
            Dear Sir,

            Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.

            Regards,
            Team Kent
            Verified Support
            Sep 24, 2019
            Kent RO Customer Care's response
            Dear Sir,

            As per update received from our service team your ticket has been closed.

            Regards,
            Team Kent
            Still no body came for issue resolution. We want our Kent grand RO to be working without any issue. I thinkwe have been supplied always faulty membrane, we have replaced membrane 6 times in 4 months, CRAZY! to hear this.
            A membrane goes for 3 years minimum. We want the issue to be resolved ASAP. from 25 days we are importing mineral water in cans form outside.

            Regards,
            Shrishailkumar
            Kent RO Customer Care's response, Sep 22, 2019
            Verified Support
            Dear Sir,

            We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

            Regards,
            Team Kent
            Hi The Kent Ro Cutomer care Dealer by the name "AQVA SERVICES" in Bangalore(, Rajarajeswari Nagar) is canceling without any reason the service request too after telling him that the issue is conveyed to RO Customer care in Consumer Complaints.

            He is saying "we cant install the membrane for free, if you pay then only we will come and install."
            Spent 7 thousand rupees in last 4 months replaced the membrane more than 5 times. !!! and i am sure they are delivering some faulty membrane to us all these days.

            Why we should pay every 20 days or 15 days for faulty membrane given to us. membranes have been changed multiple times i have said here many times.

            When asked y u are canceling the request, he simply avoiding it by saying we dont know. attached is the snap where un necessarily cancelation is done for issue in Kent app.

            This is realy pethetic, and we want the issue to be resolved ASAP.
            Spent 15000 on kent device in may 2018 and now in four months 6 - 7 thousand on membrane and pump.

            #KentUntrustfullService
            Dear Team Kent,

            Its very disapointing and lost hope in the customer care of Kent now.
            I have registered the service req in Kent Ro App and it was cancelled when called the corresponding dealer service representative Mr Najundayya of AQVA SERVICES located Jnanabharathi post Bangalore, he told we can come and solve your problem of membrane when you pay amount to u, it is not for free."
            I said to them:" u ppl have been replacing membrane from last 4 - 5 months every 15 days 1 membrane is been replaced, why should i pay for that.?"
            Then he told you have raised consumer complaint right, ask them to solve your issue."
            So this is the level of talk the autorised service center calle AQVA SERVICES will do.

            I am attaching the bills of Kent RO and bills of AQVA Services.
            I want the issue to be resolved as soon as possible in 2 working days. We are buying water form outside. this is not acceptable.
            I am senidng copy of complaint to Pai interational too today.

            Regards,
            Shrishail
            cell#: [protected]
            Have sent emails to paint international where we bought the device and also to other source.
            Now this has to be taken seriously, we have spent lot of money in 4 months.
            If not will take this issue in social forum for sure.
            shrishailkumar Maddaraki's [Complaint's author] reply, Sep 24, 2019
            Have sent emails to pai international where we bought the device and also to other source.
            Now this has to be taken seriously, we have spent lot of money in 4 months.
            If not will take this issue in social forum for sure.
            Kent RO Customer Care's response, Sep 25, 2019
            Verified Support
            Dear Sir,

            We have already forwarded your concern to our concern department, request you to wait for some time, it will shortly rectify.

            Regards,
            Team Kent
            Dear team,

            The Kent technical engineer had came and installed new membrane on Saturday. However SV was also not working which was installed by Aqua Services 2 months back, now that too has been newly installed yesterday by Mr nanjundayya technician of Aqua service who used to come for our ro issues .
            Now it's working .Without any issue.
            Thank u.
            Kent RO Customer Care's response, Oct 4, 2019
            Verified Support
            Dear Sir,

            We would like to inform you that, your concern has been already forwarded, request you to wait for some time, it will shortly rectify.

            Regards,
            Team Kent
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              S
              surat
              Sep 18, 2019
              Resolved
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              Address: Ghaziabad, Uttar Pradesh, 201010

              Dear sir,
              My name is surat prakash and i am writing this mail regarding complaining against kent ro service. I have purchased the product (Kent pride plus mineral ro kr[protected])
              From vaishali (Ghaziabad) and have installed it at my place at[protected]. The same day i noticed that it started leaking water (From tank) regarding which i called their customer care number
              And registered my complain for replace the defective part of product.

              The response of customer care was “ it is not big issue either it will be repair or replace after the technician visit”. On 2-8-2018 technicians visited and resolve the issue by fixing the feviquick gel
              (Proof attached : bill of resolve the leakage) when the product was under warranty.

              After one year, the same problem repeat in your product. I noticed that leaking water again in same place (From tank) for which i registered my complain on[protected] by kent service app
              (Case id[protected] to resolve the problem by repair or replace the defective part of product.

              Technician visit at my place and told me that we can’t resolve the problem we only replace the part so that you will pay for that because the product is out of warranty.
              I called customer care so many time for resolve this problem but till date there is no action from the service department of kent ro.

              I need a simple answer to kent ro systems & kent ro service that if you don't repair any part than why you repair tank leakage problem at 2-8-2018 when it was in warranty. Now it is out of warranty
              You want money. If you replace the defective part at same time when the product was under warranty then i don't face this type of problem again.
              I am looking for a proper and timely resolution to this problem, please help me with the same.
              Oct 19, 2019
              Complaint marked as Resolved 
              Kent RO customer support has been notified about the posted complaint.
              Verified Support
              Sep 18, 2019
              Kent RO Customer Care's response
              Dear Sir,

              We are sorry for your disappointment. We are a 100% customer oriented company and this is something we'd never want you to feel about us. Please allow us some time, we'll ensure to have this sorted out at the earliest.

              Regards,
              Team Kent
              Verified Support
              Sep 18, 2019
              Kent RO Customer Care's response
              Dear Sir,

              As per update received from our service team your ticket has been closed.

              Regards, Team Kent
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                S
                sreenath19
                from Mumbai, Maharashtra
                Sep 17, 2019
                Resolved
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                Address: Lucknow, Uttar Pradesh, 226015
                Website: www.kent.co.in/customer-care-service

                My complaint number 2131, complaint dt- 15/09/2019.

                Water is not coming from kent ro, no action taken to resolve the problem, when is follow up informing today that no one can come, they will try to send someone by tomorrow if possible?

                Not proper service can be provided by Kent ro .
                Oct 26, 2019
                Complaint marked as Resolved 
                Sep 17, 2019
                Updated by sreenath19
                Not resolved till now.
                Verified Support
                Sep 25, 2019
                Kent RO Customer Care's response
                Dear Sir,

                As discussed your concern has been addressed and resolved.Please let us know in case of any further assistance.

                Regards,
                Team Kent
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                  H
                  Health Diva
                  from Bharatpur, Rajasthan
                  Sep 15, 2019
                  Resolved
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                  Resolved

                  Address: Jaipur, Rajasthan, 302029

                  Hi
                  I am dr richa
                  We have purchased kent ro on 19.9.19
                  Since then we are facing repeated problem
                  Filter stops spontaneously. Engineer comes, replace some part then again same problem recurs
                  14 k product is torturing us badly
                  If product is defective so company should replace it completely
                  After few days i have to pay for this when it’s beyond warranty
                  Oct 17, 2019
                  Complaint marked as Resolved 
                  Kent RO customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 16, 2019
                  Kent RO Customer Care's response
                  Dear Ma'am,

                  We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

                  Regards,
                  Team Kent
                  My kent r.o purifier is only ten month old and i facing water overflow problem more than 15 days no any response by service centre
                  Kent RO Customer Care's response, Sep 19, 2019
                  Verified Support
                  Dear Sir,

                  We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.

                  Regards,
                  Team Kent
                  Kent RO Customer Care's response, Sep 22, 2019
                  Verified Support
                  Dear Sir,

                  As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

                  Regards,
                  Team Kent
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                    Nitin Khaitan
                    from Mumbai, Maharashtra
                    Sep 15, 2019
                    Resolved
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                    Resolved

                    Address: B-41 2nd floor street no 4 Mohan Park Naveen Shahdara delhi, 110032

                    We are not satisfied the product quality of ro. We had changed all filters on dated 20th may 2019 through it's dealer name ' maxpure ro - services' cr - 212 laxmi nagar delhi -92.

                    We paid rs. 3800/- in the month of may2019 including rs 300/- service charge. And now again we are facing same problem of filter within 105 days. They are asking again rs.3800/- for all filter changing.

                    We are unable to understand that how quality they provide us. We are only 4members in my family not as such usage of ro on daily basis.

                    We request you to please look into this matter we are not happy with this services. All filter are required to change in 4month without as such usage of product.

                    Please resolve our matter asap.

                    Regards
                    Nitin khaitan
                    [protected]/ [protected]
                    Oct 19, 2019
                    Complaint marked as Resolved 
                    Kent RO customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 16, 2019
                    Kent RO Customer Care's response
                    Dear Sir,

                    We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

                    Regards,
                    Team Kent
                    Verified Support
                    Sep 18, 2019
                    Kent RO Customer Care's response
                    Dear Sir,

                    As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

                    Regards, Team Kent
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                      Panchaliguha
                      from Bengaluru, Karnataka
                      Sep 14, 2019
                      Resolved
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                      Address: 560099

                      I live in bangalore. My kent ro water purifier was not disbursing any water, called the service centre, they sent someone who changed filters etc and charged me 4500 inr through google pay. He thereafter sent me a receipt over watsapp the next day after multiple follow ups and said this is the only thing he could share. This was done on 10th sep 2019. Today on 14th sep 2019, there is again no water coming out. Same issue. Few drops cmg out. Is this a spam? Genuine parts would not go bad again in 4 days.
                      Request the team to pls look into this immediately as i hv recd similar feedback about kent ro service. Seems like they may have installed faulty filters or other parts.

                      Looking forward to a resolution at the earliest.
                      Oct 17, 2019
                      Complaint marked as Resolved 
                      Kent RO customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 15, 2019
                      Kent RO Customer Care's response
                      Dear Sir/Ma'am,

                      We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

                      Regards,
                      Team Kent
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                        brijesh.kash12
                        from Mumbai, Maharashtra
                        Sep 10, 2019
                        Resolved
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                        Resolved

                        Address: NOIDA SEC 59, Gautam Buddh Nagar, Uttar Pradesh

                        Hi,

                        I would like to inform you that i have worked with kent ro systems ltd and due to my health problem i have resigned from my designation on 1july 2019 and clear all assets which was allotted by kent ro systems, now almost passed out 3 month but i did not received my f & f yet, i am requesting you please clear my f&f along with my deposited certificates on urgent basis.
                        My emp id was : 1016703

                        Thanks & regards,
                        Neeraj
                        [protected]
                        Oct 12, 2019
                        Complaint marked as Resolved 
                        Kent RO customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 11, 2019
                        Kent RO Customer Care's response
                        Dear Sir,

                        We apologies for the inconvenience caused to you. We are looking into it with a promise to resolve this quickly.

                        Regards,
                        Team Kent
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                          A
                          arhasan75
                          from Bengaluru, Karnataka
                          Sep 9, 2019
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560102

                          Rain Drops Services claims to be a Kent Agency who carries out AMC for their water purifiers in Bangalore. They are frauds. I took an AMC from them last year on 1-Sep-2018. After that I didn't get any service from them or call from them to service my machine. When my machine power circuit went off during Mar-2019 - they sent a half-rowdy in the name of engineer who was not willing to change any of the parts like Filter, Pump etc which was covered as part of AMC apart from the circuit. After that it's already past 1-Sep-2019 and nobody turned up to service my machine. I tried to reach KENT RO Central Customer Care but without any success. Their Customer Care number is of no use. They only take service requests. Direct complaints to Kent also didn't fetch any attention from their customer care(am curious if there is at all any customer service department in KENT). I called RAIN DROPS SERVICES up at [protected] explaining the whole thing but they didn't do anything. Very very bad service and unprofessional behavior. Never ever buy any AMC from them. If you buy, rest assured your money is gone. Cheats!
                          Oct 21, 2019
                          Complaint marked as Resolved 
                          Kent RO customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 11, 2019
                          Kent RO Customer Care's response
                          Dear Sir,

                          We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

                          Regards,
                          Team Kent
                          Verified Support
                          Sep 18, 2019
                          Kent RO Customer Care's response
                          Dear Sir,

                          As per update received from our service team your ticket has been closed.Please feel free to contact us in case you need any further assistance.

                          Regards, Team Kent
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                            A
                            Ashish_Arora
                            from Mumbai, Maharashtra
                            Sep 7, 2019
                            Resolved
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                            Resolved

                            I found a contact number appearing high in the google search as kent ro official number on july 15. I logged a complaint for my kent ro servicing on that number.

                            The second day a technician visited as kent ro technician to our residence and offered kent's 3 year amc plan of rs 11000. The plan we accepted and give him the same amount. He did the billing in the name of brook ro solution. He also said brook ro is affiliated to kent ro.

                            Now we came to know he was neither a kent person nor brook ro is affiliated with it. All the numbers of brook ro are either not responding or are invalid now.

                            In the name of kent ro service providers many fake companies are doing this cyber crime and cheating kent customers.

                            As a social responsibility or for the sake of its customers, kent is not taking steps against these cheaters who are using its name and cheating its own customers. That's totally disgusting.

                            Even kent's own service is bad and full of errors, with company and visiting employees taking huge money for little talks from its customers.
                            Oct 15, 2019
                            Complaint marked as Resolved 
                            Kent RO customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 11, 2019
                            Kent RO Customer Care's response
                            Dear Sir,

                            We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in. You may also call us at +91-[protected].

                            Regards,
                            Team Kent
                            Verified Support
                            Sep 14, 2019
                            Kent RO Customer Care's response
                            Dear Sir,

                            As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

                            Regards,
                            Team Kent
                            Nov 05, 2019
                            Updated by Ashish_Arora
                            Hi, You can contact me @ [protected] in order to resolve the case. Thanks
                            Nov 06, 2019
                            Updated by Ashish_Arora
                            If Kent says problem has been resolved, it doesn't mean it has been really resolved.
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                              G
                              gauravbsharma
                              from Gurgaon, Haryana
                              Sep 5, 2019
                              Resolved
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                              Resolved

                              Your team is a bunch of thieves. Your service guy (Crook) comes at my home. Tells my old mother that tds is very high and can only improve if multiple things are changed. A bill of 4k and tds remains same and he says this is acceptable tds (Exactly the same one before the change). You disgusting ppl are cheating an old woman just for few 1000's. Disgusting
                              Oct 10, 2019
                              Complaint marked as Resolved 
                              Kent RO customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 06, 2019
                              Kent RO Customer Care's response
                              Dear Sir/Ma'am,

                              We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

                              Regards,
                              Team Kent
                              Verified Support
                              Sep 09, 2019
                              Kent RO Customer Care's response
                              Dear Sir/Ma'am,

                              As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

                              Regards,
                              Team Kent
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                                P
                                pmalhotra31.87
                                from Hyderabad, Telangana
                                Sep 4, 2019
                                Resolved
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                                Resolved

                                Address: 500015

                                Hello
                                I am prateek malhotra and my registered mobile num with kent is [protected]. I raised a complaint through customer care on 01 sep 2019 that my ro is not working fine. Case no[protected]. I got a call from kent technician on 03 sep and he enquired about my address but he didnot come for the services. On 04 sept in the morning i again called up customer care of kent regarding my complaint. He assured me that my problem will be addressed at the earliest but again no intimation from kent is received by me. I frustration i again called up kent and asked the customer care executive to connect me to any senior manager. He didnot connected my cakk and said he will come back to me after some time but never called me again.
                                This is very poor response from kent and pathetic services are being provided. After calling so many times till now no response from such a big brand like kent. We are facing acute water problem as ro is not working and we are managing it from local market. Please take some strict actions with intimation to me.
                                Regards
                                Prateek malhotra
                                Addr - p 8/2, officers enclave,
                                Map ph ii, robert lines, trimulgherry
                                Secunderabad, telangana 500015
                                Ph [protected].
                                Oct 13, 2019
                                Complaint marked as Resolved 
                                Kent RO customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 05, 2019
                                Kent RO Customer Care's response
                                Dear Sir,

                                We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

                                Regards,
                                Team Kent.
                                Verified Support
                                Sep 05, 2019
                                Kent RO Customer Care's response
                                Dear Sir,

                                As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

                                Regards,
                                Team Kent.
                                Verified Support
                                Sep 12, 2019
                                Kent RO Customer Care's response
                                Dear Sir,

                                As per update received from our service team your ticket has been closed.

                                Regards, Team Kent
                                My RO is not working since many months. Dealer had taken AMC but not service given.

                                Kent Managers are saying they dont have any responsibility on AMC taken by dealer.
                                What kind of poor support is this.

                                I need Rs 5500/- refund.

                                Registered Mobie No [protected]
                                Kent RO Customer Care's response, Sep 10, 2019
                                Verified Support
                                Dear Sir,

                                We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

                                Regards,
                                Team Kent.
                                Nobody from kent called till now for refund. How poor service is this?
                                Kent RO Customer Care's response, Nov 21, 2019
                                Verified Support
                                Dear Sir,

                                Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.

                                Regards,
                                Team Kent
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                                  S
                                  Sarita Praharaj Mohapatra
                                  from Bengaluru, Karnataka
                                  Aug 30, 2019
                                  Resolved
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                                  Resolved

                                  Address: 560037

                                  Every 6 months i had to pay 4800 for all filters change.
                                  Now about 35 days on aug-29 the machine completely stopped working.
                                  And i called customer care and they say take amc else you will have to pay again for inspection and all parts change.
                                  I dont understand if these are genuine products why company isn't providing even 90 days of warranty.

                                  All fraud and looting customer's money.
                                  Oct 3, 2019
                                  Complaint marked as Resolved 
                                  Kent RO customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 01, 2019
                                  Kent RO Customer Care's response
                                  Dear Sir,

                                  We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

                                  Regards,
                                  Team Kent
                                  Verified Support
                                  Sep 01, 2019
                                  Kent RO Customer Care's response
                                  Dear Ma'am,

                                  We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

                                  Regards,
                                  Team Kent
                                  Verified Support
                                  Sep 02, 2019
                                  Kent RO Customer Care's response
                                  Dear Ma'am,

                                  As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

                                  Regards,
                                  Team Kent
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                                    C
                                    coalindia
                                    from Durgapur, West Bengal
                                    Aug 28, 2019
                                    Resolved
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                                    Resolved

                                    Address: Jhanjra project, 713385

                                    Engineer visit was scheduled yesterday but he did not visit till now. He did not even inform us that he is not coming. I called him many times but he did not pick the phone. This is very irritating. I am very unsatisfied with this kind of service and behaviour. Very unprofessional behaviour. I will not buy any kent product in futur
                                    Oct 5, 2019
                                    Complaint marked as Resolved 
                                    Kent RO customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 04, 2019
                                    Kent RO Customer Care's response
                                    Dear Sir/Ma'am,

                                    We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

                                    Regards,
                                    Team Kent
                                    After 2.5 years Kent RO motor is leaking.
                                    I have been asked to replace motor worth ₹2400/-. Can't be the motor serviced. In addition to this, technician bought oasis company motor without pack and asked to use this instead. Asked price double than the actual MRP of the oasis company motor.
                                    Kent RO Customer Care's response, Sep 10, 2019
                                    Verified Support
                                    Dear Sir,

                                    We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details via direct message. You may also send your details to [email protected] or call us at +91-9278912345

                                    Regards,
                                    Team Kent
                                    Kent RO Customer Care's response, Sep 14, 2019
                                    Verified Support
                                    Dear Sir,

                                    As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

                                    Regards,
                                    Team Kent
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                                      C
                                      coalindia
                                      from Durgapur, West Bengal
                                      Aug 28, 2019
                                      Resolved
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                                      Resolved

                                      Address: Jhanjra project, 713385

                                      I am using kent grand+ filter since 9 years. My filter not working from 26/08/2019 at 6:00 AM. I have called to customar care & booked a complaint. Customer care given request no[protected] . But till now no any service provider attained to solve the problem. My machine is under AMC period.I am suffering too much problem.
                                      Oct 10, 2019
                                      Complaint marked as Resolved 
                                      Kent RO customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 04, 2019
                                      Kent RO Customer Care's response
                                      Dear Sir/Ma'am,

                                      We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

                                      Regards,
                                      Team Kent
                                      Verified Support
                                      Sep 05, 2019
                                      Kent RO Customer Care's response
                                      Dear Sir,

                                      As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.
                                      Verified Support
                                      Sep 07, 2019
                                      Kent RO Customer Care's response
                                      Dear Sir,

                                      As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

                                      Regards, Team Kent
                                      Service request is pending for 4 days and yet 4 more days will have to wait. Thats what the service of Kant RO
                                      Kent RO Customer Care's response, Sep 6, 2019
                                      Verified Support
                                      Dear Sir,

                                      We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

                                      Regards,
                                      Team Kent
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                                        P
                                        P Shanmukha Rao
                                        from Guskhara, West Bengal
                                        Aug 15, 2019
                                        Resolved
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                                        Resolved

                                        Address: Qrs.No.B/37/B, Traffic colony, Jatni, Khurda Road, 752050

                                        I have purchased kent super plus vide sl. No. Kr[protected] in 05/09/18. It is regretted to inform you that within a span of 8 months of purchase 3times cylinder was jammed. Now again the purifier was jammed while i contacted with your customer care he told that cylinder was jammed and it costs rs.2300. Sir already i have invested rs.4000 from the purchase. I request you to kindly replace the cylinder free because expiry period is left.
                                        Sep 20, 2019
                                        Complaint marked as Resolved 
                                        Kent RO customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 16, 2019
                                        Kent RO Customer Care's response
                                        Dear Sir,

                                        We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

                                        Regards,
                                        Team Kent
                                        Verified Support
                                        Aug 19, 2019
                                        Kent RO Customer Care's response
                                        Dear Sir,

                                        As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

                                        Regards,
                                        Team Kent
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