Kent RO Complaints & Reviews

Date of incident-13.7.2019
I purchased these product- sediment candle, carbon candle, ccu, wine harness, etc from ARYAN ENTERPRISES rourkela on 13.7.2019 and the same day these products are not working properly. so i complain for exchange the product but they are not taken any action & then i complain again and again but i don't found any respond from there and then they are starting misbehaving with me. so please repair or refund...

Sir
मैं थक गया हूं कंपनी वालो से बात करते करते 30जून को मैं अपने मशीन के लिए complain किया था जिसको कंपनी वाले अभी तक resolve नही किये है और अपने मन से उसको रद्द कर के 10 तरीके से नया आग्रह लिए है जिसको बनाने का अधिकतम समय 48 घण्टे का बताते है जो अभी तक नही हो पाया है आपसे अनुरोध है कि आप ही कुछ रास्ता बताए।
केंट वाले हमारा समश्या नही समझ रहे है बस उनके सर्विस मैनेजर जो बोलते है बस वही उनके लिए सही है मह जो बोलते है उनको वो फालतू लगता है, अब आप ही कुछ बताइए।
मैं कंपनी के app के द्वारा सर्विस अनुरोध का screenshot दाल रहा हु
धन्यवाद

Nc sales &services sahapur colony, new alipore, kolkata authorised distributor of kent not attending our “5264”complain number which was done on 10.7.2019. Today it’s 16.7.2019. Despite a part of machine being changed few weeks ago kent machine not working. Till now no 1 has attended us. We are forced to drink unhigenic water and has to buy drinking water. We are going through mental trauma and are deeply hurt and harassed by unprofessional behaviour. Kindly take strict action against them and solve our issue.
Thank you🙏

I have Kent Pearl RO system with Serial No# KR[protected] have been getting my product serviced from Kent RO Authorised Service Center every year and have been taking AMC also.

Recently, I got my product serviced as it was having the water leakage issue and was charged INR 4050/- on[protected] by your Technician# Shubham Singh for replacing the Filters. Attached are the details. But, even after doing the RO started showing the leakage issue again. I called up Mr. Shubham Singh (Employee ID# 1015660) and the problem was not resolved by him. Now, even after contacting him multiple times (but no visit), my RO is still having the problem and it is leaking the water. I did complain to Kent Service Center about the same today as the technician was not available. I was surprised to know that I will be charged again for the visit which should never be charged when the initial complaint is still not resolved after paying such a big amount.

Today, the Kent Technician came (after the new complaint made today) and told us that the Motor has the leakage issue and needs replacement. IT IS HUGE MISS AT YOUR TECHNICIAN - SHUBHAM SINGH's PART as he did not DIAGNOSE the PROBLEM correctly. I have already paid INR 4050 once and do not want to keep paying for the parts replacement for NO REASON. Motor change is going to cost me around INR 3000. Why is the CUSTOMER being LOOTED like this???

I need a simple answer to it Kentro-Kent Water Purifier Kent RO Systems Kent Ro Service Complaint and want the problem to be resolved ASAP.

Appreciate your quick resolution.

Kent RO Sr No - KR[protected]
Registered Mobile No - [protected]

Kent Service Support is extremely poor. I have taken AMC form Kent Dealer in Oct18 and since then got poor response from dealer.
Now my RO is down since months but dealer doesn't pick phone.

If i call Kent Customer Care they log the case then cancel it themselves Case ID[protected],[protected],[protected].
I have never expected this from such a big company.
Kent direct service engineer visits and say that Company has no responsibility on AMC taken by dealer and we cannot do anything.
I asked him to refund my money. He said you have taken AMC from dealer so you have to talk to him only.

I will file consumer case against Kent for fraud.

Attention: as our kent ro purifier is not working from back 6-7 days and we are regularly calling the repairing executive to come and check it out and fix it but they are giving no attention to this... We are so disappointed please help us out in this matter and sent someone to check the ro up. As well as kindly take some action against your persons who are not performing their assigned duties well
I will be highly obliged
Thank you

Hi,
From the day 1 of installation the machine - kent grand star had a problem with the notification of low minerals. Registered too many service request and none of the service engineer can resolve the issue. It's more than 15 days not able to use drop of water. Please let us know the procedure to refund. We are getting more stress due to this.

Regards,
Sathiya.
[protected].

I purchased Kent pearl ro 3 year back. In this January i recived calls from Kent service centre and they told me that sir you need to change your Kent to filters and to change them out engineer will visit. There so called engineer who had no knowledge changed the filter, but soon due his mis reinstallation of to it's start leaking which resulted into the damages of smps.
Again I registered my complaint for which again an engineer came on 2nd of June and replace the smps with charge of RS but he had no idea about tha place of the leakage again after the next day of his visit to started licking again. I registered my complaint again and he visited again and told that now motor has been damage . I said that it's your problem I won't pay this time for this as it's all happened because of wrong installation and bad services due to tha lack of your knowledge but he deny to provide any service. And returned back without resolving the issue.

It's around a month since than and nobody came to resolve the problem even after my many time registered compaint to them.its simply the harassment of the consumer to mint Monday again and again from their engineer s and their faulty products.

There are so many rules and regulations for the consumer right but these sort of incident are self explanatory that these big companies do not care about their customers and they are in their misconception that they have full right to harass any of their customers without any glitch.

Regards - Dilbagh Singh
Contact detail - [protected]

I took amc services from kent, that do not cover filter etc parts but that covers other hardware parts if they were not functioning well, so an engineer suggest me that your pump is having some issues, and it will not working longer so you can took amc services so your pump will cover within amc, i took the services 1 year back, and just after i took services they started denying your pump is working fine, and no replacement is required, even though they by passed water connection so that pump load will decrease, and just after amc time period ended, they informed me that your pump is not working. And asked me to took amc for net year, this time i denied for the services.

Now i took services from outside and they said your pump was not working properly since 6 months and now it has to be replaced for sure.

I have listen multiple cases like this for kent services, a strict action should be taken on engineers those are taught by company how to fool people, worst services / worst engineers.

Last week i had called in your customer care team for repair my kent ro carbon filter. But your service boy cheat with us
He is fit duplicate filter and its cost is 350+300service charge.
And he gave me reason is original parts are not available now. Then this evening i called again your customer executive for enquiry about this service men tell truth or lie! But your customer executive denied my complaint.
And i think so i will complain in police station for theft my original parts by fake kent ro service men. And service boy no. Is [protected].

We made several efforts to inform your customer care service, but they did not respond my complaint. like inform through call and also to registered our complaint through customer care service app, but my complaint was not accepted and thy gave a replay to me as your case[protected] has been submitted for cancellation

Hi
I have purchased kent ro grand plus last year (2018).
Its sendiment filter changed 2 times within 6 month.
On 18/01/19-changed first time fro rs 500 with 3 month warranty.
On 15/05/19-changed second time for 500 with 3 months warranty.

Last week i have booked one service request because inflow of water is not proper in the system.
On 2nd july - one senior technician visit and told me they will change the sediment filter on 3rd july.
On 3rd july-another technician visit and and told me they are not going to replace it even if it is in warranty.

I want to raise a legal in consumer court.

Thanks
Amitabh

We purchased a kent ro product called kent ace ro in mid of 2017, since then we have been playing for repair and services. On 20 may 2019, we raised a complaint and the product was repaired, total cost of service rs5200/- where 4 parts were replaced.

First issue, inspite of paying the the annual amc, i was charged for service plus replacement of part.

Issue 2 : again within a months time the product is again faulty and again the 3rd party service provider appointed by kent is charging me for service plus replacement of parts. This way they will keep charging me for poor parts and extremely poor service.

Issue 3 : they close service request without asking the customer. I was told by customer care that if there is a repeat service with 60 days, service charge will not be applicable to customer, only part replacement. However the 3rd party service provider, called kripasindu was not calibrated, they said they won't go by what kent is claiming. Why should customer suffer due for no collaboration.

Issue 4 : service engineer sent by kent / 3rd party was different from the details shared on sms, rajendra was appointed when who repaired previous issue but a difference person was sent who open the whole device and could not really identify the exact issue. Again his suggestion was to replace few parts.

I have been chasing them since a week and they keep ignoring. Highly dissatisfied.

Surajit choudhury
91-[protected]

‪sending for 2nd time. Sending unsealed products for replacement is totally unethical. Facing water problem back to back within 20 days.‬ fyi last service was done on 08 june 2019 and was reminded the attending service technician about the parts which was used for replacement but he said kent does not provide sealed parts.
‪worst customer service provided by nc sales service, new alipur, kolkata - 700053. Getting cheated with replacement with used damaged product. ‬this service centre is repeatedly using used parts as replacement under amc and cheating customers resulting we have suffered with our appliance recently.

I gave kent amc to ssb enterprises bangalore for 7000 rs in nov 2018. Last month service person came and shook the kent wall mounted tank and broke it. He told "it is a manufatiuring defect if kent approves i will replace it for free else you have to pay". The complaint still pending with kent as why should i pay for manufacturing defect?. And on above the amc charges around 7000 i have paid additional charges of 3000 for some or the other parts they are replacing in 2-3 months

I have bought amc from kent dealer of agra sabsesastadth.com
Now they are not responding from over 2months and my ro not working.
There is nobody at kent who listens. They just log the call and transfer it to other dealer. Other dealer charging money for visit.

I paid rs 5500/- for one year amc in oct18. Why will i give money for anything then.

Kindly look into this.

My registered mobile no is [protected]
Ro details below

Code: 11028
Name: kent prime mineral ro
Serial no: kr[protected]

I have been complaining since 12 days now. I have an AMC of Rs 6000 with Rain Drops Services, Bommanahalli, Bengaluru. 4 technicians have come and gone but issue is still not resolved. Issue started with tank getting only 1/10th filled and stopping. One technician (Pradeep, possibly of Kent's AMC partner - Rain Drops Services, Bommanalli, Bengaluru) came and said that the RO filter needs to be changed. He said that he will come at 3 PM the same day and change it. He never came. I had to call again. They said that they will send a technician within '48 hours' AGAIN. I HAD TO WAIT AGAIN FOR 48 HOURS. This technician by the name of 'SHIVA' mobile [protected] came but did not fix the filter, He said that it was a loose connection and left in a hurry. After he left I found that the water tasted like TAP WATER. Meaning that the issue was never fixed and the filter was indeed not working. I called the customer care again. They assigned one more complaint no. and told me to wait for 48 hours AGAIN !!! Another technician by the name of NAND KUMAR, mobile no. [protected] came without the RO filter that I told him to bring with him. He said he wanted to inspect first. He said that RO filter is broken and he will come next day and fix it. I waited till 4 PM next day and called him. He said he will come in next 30 minutes. I waited till 5 PM. Then I called him again at leat 4 times. He did not pick up. I called the customer care. They said that they have assigned a "NEW" technician and the issue will be resolved in "48 hours". So the cycle continued for 5 times lasting 10 days but the problem was never fixed!!! WHAT KIND OF SICK COMPANY IS THIS? NEVER BUY A KENT RO SYSTEM. IT IS HORRIBLE. Already wasted around Rs 10000/- on repairs.

Everytime for getting minimum 4 ltr water we have to waste 20 ltr of water for purification, that is why my complaint is that is this the your company is saving water? Get a better way and try to help out with some better technology which will save water. I think your company is aware about the scarcity of water.. Hopefully as a human you people will help me to save this earth. #please save water

I have taken a UV RO water purifier from KENT. From day 1 it is giving me continuous problems. I have taken AMC but the service is very very poor.

My case with KENT RO is pending for almost 10 days now. Highly careless. One by one every part has been damaged. They have bunch o[censored]seless service guys who do not know any thing. This company should be banned.

Bad Product
Worst Service

My service request no is[protected]. Tirupati named one guy is servicing it for last 10 days.

Dear Kent RO Systems.

I would like to inform you again that my Kent Grand Plus has been out of order again..8th time since I have purchased it on 27th February 2019.

I request you to take my machine back.

I don't need any money back.

It has been one of the worst customer service and product of my life.

Registered mobile number is -
[protected]
Kaif Khan.

If you wish to contact please contact on below.
[protected]