Kent RO Complaints & Reviews

I purchased the kent ro exactly on 21/06/2018 and during this one year only once technician came for service and since almost 2 months out of warranty and now the machine completely out of order, the technician came and asking around 4000 rupees to change ro and all filters because it is blocked but i think it is a planning to get business, otherwise why the machine is totally out of order immediately after warranty, at once all the filters and ro blocked without any signal or sound. If it is real problem then it should be step by step.

I red all customers complaints, everybody is suffering like me dealing with kent. Even if i purchased the parts they are giving 3 months warranty only and i am dam sure 4th month all will be damage again.

I am seeking for help of kent to change the parts free of cost or give me at least 1 year warranty on parts as i am ready to spend around 4500 rupees yearly for maintenance.

Hello,

Find attached herewith photographs of water tank found during your service representatives.Many a times service was done by your representatives.

Today service representative visited at my place (i.e 13.08.2019) .Heavy dirt was found in the water tank. As commited by kent, no dirt can reach water tank and RO will immediately, if dirt try to pass through.
I don't understand how this much dirt had reached water tank and why kent representatives during earlier service visits haven't clean water tank.

May resolve the issue at the earliest as this may had deteriorated health of my family due to poor water quality.

I had also mailed my grievance to [protected]@kent.co.in on 3:48 PM dtd 13.08.2019.

Earlier resolution is expected from Kent.

Regards

Date of incident / service : 10th august 2019
Product : kent maxx water purifier
Sector : consumer durables/ water purifier
Warranty status : yes
Serial no. Kr[protected]

Service tag no. [protected]
Job sheet /invoice no. 3668

I had requested for routine service of water purifier. The service engineer changed the following parts & charged for these items
1. Carbon filter
2. Sediment filter
3. Uf membrane
4. Service charges

The product is under warranty and as per warranty terms and conditions i[censored]f membrane is replaced within first one year it should not be charged for replacement or repair.
Also no service charge is applicable for upto 3 years.

I have been cheated for above items 3 & 4.
My concern is as i will have to continue using kent ro services every year for filter replacement or other services, they may continue to cheat me and many other consumers in some other way.
In this regard as i have lost trust in kent water purifier, i request kent ro to take back my water purifier and refund me the entire money i paid for it with applicable interest, compensation, also falsely collected service & replacement money immediately. I no longer wish to continue using kent products after this experience.

Request to make a effective resolution & help consumers for justice.

Dear sir,

This is to inform you that i have buy ro on may 2018 and last service done on may 2019 on that time my ro notworkibg properly the water was very hard and the same time i had buy amc of the same and the ro condition will remain the same but now my ro giving regulybeep and i had complaint again then executive told us your filter not working and would be replaced and you have to bear charged of rs.3750 and i had told him why not you have replaced on that time they told us on that time the filter is on good condition then i had told that what u have done in free service but they not able to give satisfactory answer they cheated by demanding money and wait for the product out of warranty i have buy ro approx 20000/- and amc of rs 2600 but although my ro not working they also cheated us in their apps it’s show my instalation date is dec 2017 and expires warranty in dec 2018 whereas i had buy ro on may 2018 please do the needful as it’s very hard core money.

Thanks
Sanjay arora

Hi This is to inform that I have been using Kent RO from last 4years but last 2 years I am very dissatisfied with the service with technicians In March I have paid 6k to technician but again I got the same complaint from June What service the technician provided is very strange evertime they are charging huge amounts now I need the recover with no cost because I am fed up with these kind of servicesI will further escalate to all my forums either on all modes of communication and consumer forum also

Recently i have purchased a Kent grand purifier from amazon and get it installed by authorized kent agent. During the time of installation, i have not opted to install the pre filter as i was thinking that it's not necessary, but later i realized to install one so i called the customer care and placed a request for new pre filter installation.On call, the agent told me that they have 2 options of filter, first one is 700 (small) and 950 for big with no installation charge as i am under warranty. I have deiced to go for the big one and placed the request. 2 days back, the technician came and installed the device as shown in the image attached. When i checked the MRP on the box, i found that it's 700 rs only . As far as i know, no one should charge extra beyond the MRP value. so i asked the technician, why you are asking for extra 250 as the box is saying otherwise. Then he answered me that the outside filter plastic box is 700 and 250 for the sendiment which was very unsatisfactory answer because he opened the seal in front of me containing both the items.

I felt like cheated by technician. Instead of big filter, he might have installed the smaller one. To clarify my doubt, i called to the customer care and asked about 2 sizes of filter. Surprisingly they dont know, whats the difference in size apart from big and small.

Here comes the stupid service of customer support.

I have requested them to check and give me a call back. Customer support person agreed and told me that i will get a call back in 2 hours. but no one gave me a call back. So i waited more than 24 hours and then decided to call back customer care again and asked the progress on my case. Suprisingly they dont have any info. I told him the story again, then heard a shocking story from support person that 700 for pre filter and 250 for installation. I told him clearly, technician visit was free as its under warranty and also i have confirmed the same before placing the order.After lots of discussion, i requested him to transfer the call to his service manager but he refused to do so and told me to wait 2 hours to get a call back from senior team.

Again i waited for 6 hours +, but nothing happened. So i again called the customer care and explained the same story from the beginning and got the same response, I will arrange a call back.

So my concerns are,

where are the call backs? Don't they train the people who are attending the calls? because everyone having their own opinion. Don't they keep the notes of customer complaint? dont you have any responsibility for after sales service?

I am really frustrated now.

Dear concern,

On 09-may-19 i have raised a service request case id#[protected], which was assigned to technician ramesh from vansh technotrade. This technician came, when i was in office not at home, at that time my wife was at home with my 6 months old son. Technician changed some parts in machine and then get signature from wife saying that i have changed some parts, since your machine is under warranty, you do not need to pay. And then he left.

Again on 27-jun-19, i again raised service request for leaking problem, case id#[protected] same technician ramesh came and fixed the problem and left.

Machine started to leaking again so i have again raised service request on 30-jul-19 case id#[protected]. This request was assigned to technician ajit singh from other kent service centre.

He came and when he opened the machine, he told us that membrane installed on 09-may-19 by technician ramesh is local not genuine from kent. I was shocked by knowing that and called to customer care, where the customer care executive transferred my call to mr. Prashant jain (Area service manager), he assured me to get resolve my problem, he reassigned the request to ramesh technician and asked me to call when he comes for service.

Ramesh came on 31-jul-19, and opened the machine and started to fix the leaking problem without saying anything. Then i called mr. Prashant and asked him to talk to ramesh about why he had installed a local membrane in our machine without our knowledge. Then ramesh accepted that i have changed the parts of this machine and get signature from my wife without her knowledge that which parts he has changed. But he denied that he has not installed the local membrane.

Then mr. Prashant took in call mr. Narendra owner of vansh technotrade and discussed the matter, but instead of taking the matter seriously he blamed me that i have changed the membrane not his technician ramesh. And charged me total of rs.3750 against new membrane and filters. I told them that you are cheating on me by malpractising and installing local parts in warranty period and within 2 months asking of money against new parts. But these people were not ready to listen to me, despite blaming me only.

This is a huge scam these people are running, that i came to know only when a technician came from other kent service centre other than vansh technotrade. If on 30-jul-19 ajit singh would have not come for service from other centre, literally i would have never come to know about this fraud done by ramesh.

I was really shocked by the incident and by the blame mr. Narendra put on me, while i am a medical educated don’t know anything about machine. I have purchased kent ro because of a reference from one of my medico friend with his good experiences with kent services. So i also purchased kent grand ro with 4 years warranty (1+3).

My warranty was expired on 21-jun-2019. Technician changed the membrane with local one on 09-may-2019. If he might have changed the membrane with genuine one, i did not have to pay for membrane on 31-jul-2019.

By having such worst service experience from kent like business giant, i am really feeling cheated. From now onwards i will never never ever will recommend anyone to purchase ro from kent. Also will tell everyone i meet & to everyone i know about the incident and fraud your technician did to me, and urge to spread this message to their knowns too.

Raghunandan verma

+91-[protected]

Kr[protected] serial numbered registered by mr amit kumar

Kent ro membrane is not working properly. How could it be stopped working so early as it is just 1 year 11 months old product. If it is so then i think we would have to pay this much amount (2700 rs as per technician) after every 2 years. It is not fair.
I think product was not up to the mark, when we purchased, so i request you to compensate.

Engineer visit was scheduled today but he did not visit today. He did not even inform us that he is not coming. I called him many times but he did not pick the phone. This is very irritating. I am very unsatisfied with this kind of service and behaviour. Very unprofessional behaviour. I will not buy any kent product in future.

I bought kent grand plus ro having serial no - kr[protected] on 18th july-19 and installation request was generated with request no.[protected]. After discussion with technician, installation was planned for 19th july-19 along with pre-filter. Technician came and installation done without pre-filter. He told that they don't have pre-filter in stock and will installed in next two days. I. E. By 21st july-19. Since then i wait for technician to get it done but no action has been taken.

On 23rd july-19, i raise another request to install pre-filter and today i got message that request cannot be serviced hence cancelled.

Another request is generated but no action has been taken yet.

I have taken amc from akhand enterprises bhandup, mumbai - kent authorised service centre. I have registered complaint that water is not coming from kent on july 20. Still no technician has come for service. I am bound to buy bisleri daily. Moreover my wife is also not well and it's difficult to manage without kent as we are so used to it. Moreover this machine was reinstalled in dec'18. Due to improper installation the machine dropped to the ground in june'19. Such type of response is not expected and accepted from an authorised service centre of such a renowned company. I think that these type of service centre will spoil the brand name. I would request management to take some remedial measures.

Dear kent team,

I have been using your ro product for last 5 years. The maintainace cost for each year is almost 8k.in last 5 year i must spend more than the cost of the machine ilself. This is my first kent product and probably the last one.

You need to work on reducing the maintainace cost of the product else you will loose in long term. Such maintenance cost will drive customers away from you and you will never be able to build a loyal customer base.

Thanks,
Dissatisfied kent customer.

I have been requesting the technician visit at my house for long. My purifier is not functioning properly. We are depended on bottled water.
My request id was [protected].
The technician was scheduled to visit my house on 27-jul but didn't come or call. Then i called the customer care and they confirmed that the technician will come on 28-jul. Now all of a sudden i received a mssg that the request cannot be serviced and hence cancelled. When i called customer care again they registered a new request with new date.

Dear
Sir/madam i purchased one kent ro in last october 2018. After one moth i put a complain for a sound during water coleection from filter. I request a complain and afterserviceing, compalin return. I did 5 to 6 complain but the result is same. So please take the necessary action of my problem and give a solution. Other wise i have to go for a consumer case.
I am sending you video of that sound.

I had raised an installation request to Kent on call on 17th July’19. On next day I got a call from their executive who was very rigid and rude saying that RO can only be installed on paying Rs. 950 with pre filter candle. I mentioned him the in my society there are many whose RO were installed without any pre filter. He rudely denied me and said that he will not install the RO then.

Then I spoke to Kent customer care and raised a complaint for the same however it’s already been 10 days but I did not get any solution from Kent, even after so many follow-ups.

Totally disappointed with the services of Kent, I don’t know how they will be reliable at the time of other services if they are pathetic at the time of installation.

Still waiting for installation of machine.

Very poor services of Kent.

Sir i have purchased kent water softener and installed on 10 may 2019. The pcb was failed in the month of june. For replacing the part they took 15 days to replace after so much of pressure and daily pursuing with kent people.
Today one complaint was raised again. One of the technician came and gone. Without solving the issue. He don't know what to do.

Dear sir,
I am a customer of your products. I bought a new cold-pressed juicer through
Amazon in 2018 may at a cost of rs 12000. Now it is not working properly, often get struck and running slowly and stops immediately. I contact the pondicherry service centre, they told they are not familiar with doing service with col pressed juicer. Kindly help me get a service centre near in tindivanam or in chennai. I am from tamil nadu. My contact number is [protected]. My email is [protected]@gmail.com
Kindly take necessary action at the earliest.
Thank you.

Request for service 1st time, service technician said all filter needs change asked for 4700/- bill. Water purifier then worked for just 20 -25 days and then it started showing red light water quality degraded. Service center franchise: aqua world, jayanagar, bangalore. Service id:[protected]. Date 24th june 2019

Second technician visited after following up 2 days, talking 30 mins to customer senior officer, escalated the issue, multiple calls. This time technician came and replaced some part asking another 800/-. Service center franchise : pearl infotech, marathalli, bangalore. Service id:[protected]. Date 24th july 2019
Next day morning the water is leaking in whole of the kitchen!!

Highly untrained service engineer, not able to detect and fix the fault. Even damaged my purifier, its leaking also.

I am surprised how high the maintenance cost is for my kent ro water purifier. There was a whistle like electronic sound for which i registered service request. The technician (Sent from some 3rd party agency) told me that filter needs to be changed and the cost is rs. 5500 + visiting charges 300.

I was baffled hearing this huge cost. I quickly searched kent website and found that filter costs rs. 200 to 500! Then i asked why 5500? He now said because membrane also needs to be changed. And all 3 filter to be changed! What? From filter to be changed to like all parts to be changed???!!!

I checked rate list and found that membrane plus 3 filters should be still rs. 4000.. I was not convinced with why 5500 so didn't get work done and sent him back!

Kent guys are like looting us!

I purchased Kent Gold Plus on 22.04.2019 from M/s Kaushal, Ranchi(GSTIN-20ACVPP0714D1ZY). After one week, the product is not working properly i.e. it is not filtering the water. I lodged a compliant to Customer Care and service centre also. I also approached to the dealer where from i purchased the product.

But no help was provided to me. And all these are throwing to each other.

You are requested to please look in to the matter and provide the required help.

Looking for the best.