Kent RO Complaints & Reviews

Hi Team,

I purchased Kent RO Grand Plus a year back. Three days back, water stopped coming from the purifier and instead a long beep sound is coming. I raised the service request with case Id :[protected]. As per the request, it should get rectified in 48 hours. But as I didn’t see any progress, I kept calling customer care without any progress. Finally today service Engineer has come and he quoted 3750 (parts cost) + 300 Service Charges. He mentioned that yearly we have to repeat this otherwise the machine won’t work. Seems there are 4 parts and unless all the 4 parts are changed, the system alerting system won’t reset and water won’t come. Then I checked these complaints and I see many people having same complaint with templated responses from Kent. I also noticed that when one person pointed about this templated response, they stopped responding as well. I am customer for Kent from almost 6-7 years. If I have to spend same amount next year, I QUIT KENT and look for better alternative. No point spending 5k for purifier per year

Earlier i have aquagard water purifier. without any problem just by observing ad delivered by most stunning female star Hema malini, I took decision to replace my old purifier by Kent RO. But now i am repenting on my decision. Service of Kent Ro is very poor. Even after AMC company is not proving a satisfactory service. Every time company man (who ever come for service) misguide us. from last two week We are drinking unhealthy water, even i have Kent RO purifier. Today i called company for service but without doing satisfactory service, serviceman was compelling to sign over service book. Since TDS of water is below healthy level(it is on dangerous level, it is 45 ), I refuge to sign.
This is my Second complaint against Kent RO. But till date no action have been taken. Quality of kent RO purifier product is very poor, event instrument used in Kent purifier are substandard.

My kent ace ro is overflow and i was call many time for service...service man dubey come 3 time and he say that full ro is bad and he can never find error what can i do...my ro is in waranty period i am suffring from 3 month regarding survice problem...
My RO s/n KR[protected]
MODEL NO 11032

Phone [protected]

For 30 years I had Aquagaurd RO ..without any problems..
I bought a Kent RO seeing advertisements & thinking it is the best.
After 4 months I called them for service yesterday, but they refused saying only if I have a problem they will come and not for plain service..
I have bought a reject water tank as advertised by you and made by Kent .. it has become brown and dirty and I want to know how to clean it..
the service team are saying it’s not their problem and they will not do it.
It is connected to a pressure reducer also put by service team.
I don’t want to touch their connections without knowing..
I am disillusioned with Kent and want to complain on the social network ..
But before that I wanted to bring it to your notice.
Mrs Vasanthi stephen

Our model is Kent maxx.
Our machine no is KR[protected]
Water flow is very slow and water taste is also different.
Service man came and he told that filter has to be changed.He told the filter is not available and will provide it soon on 05/06/2019.
Still now there is no response from them.Thus is not the first time.We are experiencing this same problem each and every time.
When there is a fault, there is only delayed service from service center.Kindly do the needful.

HI Team,
please find the below details
First request to change the filter
[protected]
Second request water not tasty after few days filter change
[protected]
third request still the problem persist --cancelled request without justification
[protected]
Fourth request not responding --
[protected]
Please let me know problem can be solved or not
Irritated with kind of response from the Support process

regards,
shiva

Our machine is not working since Friday 07/06/19. Water in not filling up inside the container. we did call the service man but he is not coming. we did call in kent's helpline number but we were told that they cannot do anything. please look into the matter. Machine No: KR[protected] the local shop was also contacted but we got no response.
the service people told us that the no service man in this area is coming since one week and if you are not satisfied change the machine

Dear Sir/Ma'm,
Bad Experience with KENT RO system i had purchase about one month before first of all the dealer of parbhani get extra money for the kent installation and even can not give the invoice of the extra charges. I already talk with costomer care but they can not help me.
now last 2-3 days ago my kent ro system not working properly even i dont able to get service call because of the kent app said that your mobile number is not registered with us i am give 2 mobile ([protected], [protected]) no both are not register with kent i dont know why?
even i am thinking to go to CONSUMER COURT for the same.

Please do the needful at an earliest.

Thanks and Regards

Adv. KALYAN KARBHARI BALLAL
GAYA NIWAS
PARSAWAT NAGAR PARBHANI 431401
[protected], [protected]

Dear Sir/Madam,
I am totally harassed and frustrated with KENT after sale service. I have kent grand plus ro water purifier. As after installation i have raised tickets 4-5 times for services. But every time it's assigned to local service engineer Mr. Priyotosh [protected] and despite of my multiple call to him he never visited for resolving the issue. More surprisingly every time without even his visit the tickets get closed automatically. My last case I'd is[protected]. I made complain regarding the issue over the telephone to KENT customer care, they assured me this will be escalated and a new request was created. But this time also I got message that the issue got resolved without visiting the product. Do the needful. My product screenshot is attached.

I talked to customer care executive and during that a new case I'd was generated. As I have extended warranty everytime I raised the request through app to get free service. As the I'd [protected] was created through call, cancel this and let me create a new case through app and ensure that I get service.

I have purchased kent RO pride plus as on date 29.04.2019.
On the same day they installed at my residence without giving any original invoice documents.

On insisting again and again finally they give me the invoice. Suddenly within few days i complained for solving noise and TDS issue with Kent but it was denied and as per talk with your Customer care/ representative, they replied to sort out the issue soon but yet to be resolved. On their App they are simply displaying " SERVICE REQUEST CANCELLED" followed by message on my registered number.

My problem is persisting and the supplier KENT is not responding for services however, the appliance is in warranty period of 03 years. I am very worried to such ignorance and cheating behaviour of kent. And would suggest for further customers not to purchase appliances from Kent.

Kindly do the needful so that services could be availed from kent.

Invoice, installation report and warranty card copy is attached for your ready reference.

Thanks and regards.

Sir
I lodged a service request by last time for my Kent RO and same day the engineer also comes to my location but without satisfactory service(means water leaked out from the upper section after repair)the engineer went out. Today morning they called me and asked about OTP but I refused to share OTP. They told me I[censored] don't share OTP, then we cannot proof it in front of company.They agressively cancel my service request and also told me "we cannot cooperate you if you don't" by phone.They don't know how to behave with customers.Pls teach them how to behave with customers.Very bad experience with you.The engineers showed up u we change all the parts but in real stage they cannot changr any thing.pld cancel their license as they think we are servants of themselves.All machinery parts of my machine is also in damage condition.Pls change my Kent RO membrane, sediment filter and carbon filter as fast as possible for which I can drink pure water.Otherwise you will loose the faith of your customers.

Regards
Rudra Prasad Dash
Vill/Po-Baisinga
PS-Kamakhyanagar
Dist-Dhenkanal
Odisha-759039
Regd mob no.with company-[protected]
Regd Email Id -rudra.11.[protected]@gmail.com

The device was working properly but gave some alarm, one technician came and changed the filters on 5th April 2019. Exactly after 1 month the device stopped working, the same technician who c hanged the filters visited and hit the filters with hammer and made it working, but the water flow was very less and we complained, he didnt listen and changed the filters., which was under guaranty as its purchased one month ago.
After that we raised many requests with Kent, but no one turned up .the customer care people will send techinician details which never work.
And they are auto closing our request everytime.

WE Spend Rs.5300/- for changing the filters on Apirl 5th and from May mid our system is not working .

Current request number is :[protected]

I have registered complaint with Kent RO via calling CS team on 2nd June[protected] for two machines about leakage from Tank. After long hurdle technician visit on 5th June but no luck issue was not resolved, keep on following up with CS team to send a senior technician to fix the issue. But no luck. No one turned up. Repairing Kent RO is a up hill task. After selling products they don't have minimum courtesy to customer. Almost 3 weeks i am struggling... Arrogant CS team, Un trained Service engineers all makes customer life hell.

We are using your product. Now since last few months small insects are going inside. We have registered complaint with your local representative, they have send service engineere twice, but he is unable to solve our problem.

Due to above we are not getting pure water & our purpose of Purchase KENT RO is defeated

You are requested to please do the needful on priority

I have launched complain for servicing my grand plus RO unit 10 days before. They are giving SR no[protected] initially, but they are cancelled that request no without my knowledge. Then I have contact Customer care, again they are giving new S.R. no[protected] which was also cancelled from there end. Kent company fooling me from last 15 days and there is no separate grievances redressal policy available in Kent to escalate consumer complaints further to top management.

Pl find the attached notice given to me from Kent. I want to know which social media I have published this complaint. From last week of January my machine was not working no one replied no one came for inspection. If you go through the below chain mail you can know the history of the prob.

After a long and continuous follow up the filters has been replaced on 20th feb. It was not working after that 24th may. I hope after replacing the filter it was fault within six months. Now also I am waiting for your reply not published in any social media. I would like to take it to social media with all these mail evidence what are all the things you have done to me and what are the data you forged me to tell I am not customer of Kent.

Now surprisingly the attached letter came stating that I have published in social media and I am not letting your team to check the machine. These are all false statement which I can even prove. For all visits they have given the acknowledgement.

In my earlier mail also I asked what action you have done to close the call. You didn't reply till now. That mail was sent to you 3days before.

Pl confirm what action done to close my complaint. My issue is still on. Whether this will be solved or not. Based on your reply I will take it up further.

Kent has confirmed that they will not replace the filters i have to pay and get it replaced. But while changing filters on Feb they confirmed that it will work for 6 months.

2 things i would like to do from kent.
1.apology letter to be signed by that individual who have signed the below document.
2. New machine to be replaced with warranty from the date of installation.

This is the worst product delivered. Neither the installation was done well and every day there are different issues. Today it is having UV failure. Even if we supply water. It is saying “No input water connection”

Product Details
Serial No - KR[protected]

Get the product replaced or fix it permanently.

I have purchased Kent Ro I month back. Still I complained about 5 times in a month every time service agent comes and go but no serious action made...
Now service agent comes and said buy new additional filter for 700/- then may be your complaint resolved
I want company to bear these expenses and they misguided me while purchasing RO.
I want you to take strict action against this KENT COMPANY as they are misguiding customers and harrasing them for charging extra money

Hello

I am writing this complain for an incident happened with the service request #[protected] which I made it on 5th June 2016 at 8:22:33 PM. This is really a dangerous incident happened with your Kent RO Product (Serial Number - KR[protected]), check the below details.

Last evening after I arrived home from the office, I saw the water was constantly dripping in good pressure inside the machine on top of electrical parts, soon after seeing it I turned off the RO System and raised a complaint instantly, as during that time no service engineers can visit my place to fix it so I booked the complaint for 6th June 2019 at 10 AM slot for first thing in the morning to get the machine fixed.

Now, the engineer has visited and checked it & said the carbon cylinder has blasted inside which caused the leak and flow the water inside the machine. As per your engineers service or damage report or issue rectifier, because of that 3 of the cylinders have been damaged and need to be replaced in order to fix it for which I have to pay to the Kent amount Rs. 3700/-.

Now, the issue here it is that I wouldn't have any issue in paying for the Carbon Cylinder or any other damage part if I wouldn't haven't taken care of the service or care to the machine properly then it is totally acceptable that I have to bare these expenses.

However, I have booked for an issue that water was not filling in the tank properly and for routine servicing henceforth, the service was done 72 hours or on 3rd June 2019 around or between 11 AM to 12 Noon prior to this incident with the service request number #[protected], the engineer (Name: Sachin Agrahari) who visited said there is no issues as such everything is fine and did mild cleaning or servicing of only 2 of the Cylinders ONLY as per KENT SERVICE TERMS & CONDITIONS which the engineer said & nothing else was been serviced or checked including the electrical parts or other parts consumable or non consumable.

He has again visited for the new service request #[protected] as well, since he said he can't do anything as I have to pay to fix/replace the cylinders for which I didn't agreed, so he has told me to speak with the customer care for further solution & I did and from there I ave been told by there senior or floor support that I have to speak with the Area Manager - Mr. Harjeet Singh or Mr. Sanjay, however, I got the chance to speak with the Harjeet Singh, and during the conversation the Sachin Agrahari (Engineer) was on the conference call with the customer support. I got the contact detail of Harjeet Singh from the engineer & made him the call & told about the whole incident.

Just couple of days back near my place there have been a major incident due to short circuit and whole parking lot and lower building has been damaged by fire and created a chaotic situation luckily there was no casualties in that incident by grace of god. This incident might have taken a different role in almost similar to the incident happened at my neighbor & definitely this could have made casualties the reason why because I leave my home for work early morning & behind that my old mother who is also an Rheumatoid Arthritis patience and has difficulty in walking & a mentally challenged brother who would not have any idea to what to do in such situation in which he can't workout the situation.

Getting back to Mr. Harjeet Singh who is very impolite and unprofessional high management executive who don't understand the seriousness of the issue nor he wants to listen to the situation on how to deal with it also does have a very highly argumentative character, as per him the cylinders choking & blasting inside the machine is very common & can happen even within since the 15 minutes if replaced by new cylinder as well, however, the machine is running on low voltage so as per Mr Harjeet Singh this can't make any accident from incident after knowing all the RO is been installed in the kitchen where there is highly flammable LPG cylinders & other high voltage electrical appliances such as microwave, refrigerator etc.

As per Mr. Harjeet Singh Kent can't do anything in such situation even if the service is done hours back, Kent service system of giving the resolution is very lame & unprofessional after fixing the issue or service consumer don't have any time to check for at least 24 hours as well, as per your company norm you think if any issue can happen it can happen in 5-10 only while the engineers are there present & DEMANDS for the RESOLVED OTP.

I want my whole machine to be replace by a NEW one as I can't any risk with this machine & MY FAMILY IN DANGER BEHIND MY ABSENCE also want a STRICT ACTION to be taken on HARJEET SINGH.

If Kent can't or fails to replace the machine replace my machine ten I have to go on legal grounds to make things happen as this is totally about my family safety & I am not going to take any kind of risk in whatsoever. I want to deal this situation in utmost priority.

Looking for ASAP resolution.

Regards
Michael Rodrick

Last September representative from Kent sold me AMC for one years. while giving receipt, I asked him why he is not giving KENT Receipt(in receipt company name was Lucky Enterprises ), he told me that his company having tie up with KENT Ro and this is the only procedure if we have to buy AMC outside Delhi, since he is the same person visited my service calls multiple times I believed that he is a part of KENT, I also spoke to customer service...