Kent RO Complaints & Reviews

We purchased a kent ro product called kent ace ro in mid of 2017, since then we have been playing for repair and services. On 20 may 2019, we raised a complaint and the product was repaired, total cost of service rs5200/- where 4 parts were replaced.

First issue, inspite of paying the the annual amc, i was charged for service plus replacement of part.

Issue 2 : again within a months time the product is again faulty and again the 3rd party service provider appointed by kent is charging me for service plus replacement of parts. This way they will keep charging me for poor parts and extremely poor service.

Issue 3 : they close service request without asking the customer. I was told by customer care that if there is a repeat service with 60 days, service charge will not be applicable to customer, only part replacement. However the 3rd party service provider, called kripasindu was not calibrated, they said they won't go by what kent is claiming. Why should customer suffer due for no collaboration.

Issue 4 : service engineer sent by kent / 3rd party was different from the details shared on sms, rajendra was appointed when who repaired previous issue but a difference person was sent who open the whole device and could not really identify the exact issue. Again his suggestion was to replace few parts.

I have been chasing them since a week and they keep ignoring. Highly dissatisfied.

Surajit choudhury
91-[protected]

‪sending for 2nd time. Sending unsealed products for replacement is totally unethical. Facing water problem back to back within 20 days.‬ fyi last service was done on 08 june 2019 and was reminded the attending service technician about the parts which was used for replacement but he said kent does not provide sealed parts.
‪worst customer service provided by nc sales service, new alipur, kolkata - 700053. Getting cheated with replacement with used damaged product. ‬this service centre is repeatedly using used parts as replacement under amc and cheating customers resulting we have suffered with our appliance recently.

I gave kent amc to ssb enterprises bangalore for 7000 rs in nov 2018. Last month service person came and shook the kent wall mounted tank and broke it. He told "it is a manufatiuring defect if kent approves i will replace it for free else you have to pay". The complaint still pending with kent as why should i pay for manufacturing defect?. And on above the amc charges around 7000 i have paid additional charges of 3000 for some or the other parts they are replacing in 2-3 months

I have bought amc from kent dealer of agra sabsesastadth.com
Now they are not responding from over 2months and my ro not working.
There is nobody at kent who listens. They just log the call and transfer it to other dealer. Other dealer charging money for visit.

I paid rs 5500/- for one year amc in oct18. Why will i give money for anything then.

Kindly look into this.

My registered mobile no is [protected]
Ro details below

Code: 11028
Name: kent prime mineral ro
Serial no: kr[protected]

I have been complaining since 12 days now. I have an AMC of Rs 6000 with Rain Drops Services, Bommanahalli, Bengaluru. 4 technicians have come and gone but issue is still not resolved. Issue started with tank getting only 1/10th filled and stopping. One technician (Pradeep, possibly of Kent's AMC partner - Rain Drops Services, Bommanalli, Bengaluru) came and said that the RO filter needs to be changed. He said that he will come at 3 PM the same day and change it. He never came. I had to call again. They said that they will send a technician within '48 hours' AGAIN. I HAD TO WAIT AGAIN FOR 48 HOURS. This technician by the name of 'SHIVA' mobile [protected] came but did not fix the filter, He said that it was a loose connection and left in a hurry. After he left I found that the water tasted like TAP WATER. Meaning that the issue was never fixed and the filter was indeed not working. I called the customer care again. They assigned one more complaint no. and told me to wait for 48 hours AGAIN !!! Another technician by the name of NAND KUMAR, mobile no. [protected] came without the RO filter that I told him to bring with him. He said he wanted to inspect first. He said that RO filter is broken and he will come next day and fix it. I waited till 4 PM next day and called him. He said he will come in next 30 minutes. I waited till 5 PM. Then I called him again at leat 4 times. He did not pick up. I called the customer care. They said that they have assigned a "NEW" technician and the issue will be resolved in "48 hours". So the cycle continued for 5 times lasting 10 days but the problem was never fixed!!! WHAT KIND OF SICK COMPANY IS THIS? NEVER BUY A KENT RO SYSTEM. IT IS HORRIBLE. Already wasted around Rs 10000/- on repairs.

Everytime for getting minimum 4 ltr water we have to waste 20 ltr of water for purification, that is why my complaint is that is this the your company is saving water? Get a better way and try to help out with some better technology which will save water. I think your company is aware about the scarcity of water.. Hopefully as a human you people will help me to save this earth. #please save water

I have taken a UV RO water purifier from KENT. From day 1 it is giving me continuous problems. I have taken AMC but the service is very very poor.

My case with KENT RO is pending for almost 10 days now. Highly careless. One by one every part has been damaged. They have bunch o[censored]seless service guys who do not know any thing. This company should be banned.

Bad Product
Worst Service

My service request no is[protected]. Tirupati named one guy is servicing it for last 10 days.

Dear Kent RO Systems.

I would like to inform you again that my Kent Grand Plus has been out of order again..8th time since I have purchased it on 27th February 2019.

I request you to take my machine back.

I don't need any money back.

It has been one of the worst customer service and product of my life.

Registered mobile number is -
[protected]
Kaif Khan.

If you wish to contact please contact on below.
[protected]

Hi Team,

I purchased Kent RO Grand Plus a year back. Three days back, water stopped coming from the purifier and instead a long beep sound is coming. I raised the service request with case Id :[protected]. As per the request, it should get rectified in 48 hours. But as I didn’t see any progress, I kept calling customer care without any progress. Finally today service Engineer has come and he quoted 3750 (parts cost) + 300 Service Charges. He mentioned that yearly we have to repeat this otherwise the machine won’t work. Seems there are 4 parts and unless all the 4 parts are changed, the system alerting system won’t reset and water won’t come. Then I checked these complaints and I see many people having same complaint with templated responses from Kent. I also noticed that when one person pointed about this templated response, they stopped responding as well. I am customer for Kent from almost 6-7 years. If I have to spend same amount next year, I QUIT KENT and look for better alternative. No point spending 5k for purifier per year

Earlier i have aquagard water purifier. without any problem just by observing ad delivered by most stunning female star Hema malini, I took decision to replace my old purifier by Kent RO. But now i am repenting on my decision. Service of Kent Ro is very poor. Even after AMC company is not proving a satisfactory service. Every time company man (who ever come for service) misguide us. from last two week We are drinking unhealthy water, even i have Kent RO purifier. Today i called company for service but without doing satisfactory service, serviceman was compelling to sign over service book. Since TDS of water is below healthy level(it is on dangerous level, it is 45 ), I refuge to sign.
This is my Second complaint against Kent RO. But till date no action have been taken. Quality of kent RO purifier product is very poor, event instrument used in Kent purifier are substandard.

My kent ace ro is overflow and i was call many time for service...service man dubey come 3 time and he say that full ro is bad and he can never find error what can i do...my ro is in waranty period i am suffring from 3 month regarding survice problem...
My RO s/n KR[protected]
MODEL NO 11032

Phone [protected]

For 30 years I had Aquagaurd RO ..without any problems..
I bought a Kent RO seeing advertisements & thinking it is the best.
After 4 months I called them for service yesterday, but they refused saying only if I have a problem they will come and not for plain service..
I have bought a reject water tank as advertised by you and made by Kent .. it has become brown and dirty and I want to know how to clean it..
the service team are saying it’s not their problem and they will not do it.
It is connected to a pressure reducer also put by service team.
I don’t want to touch their connections without knowing..
I am disillusioned with Kent and want to complain on the social network ..
But before that I wanted to bring it to your notice.
Mrs Vasanthi stephen

Our model is Kent maxx.
Our machine no is KR[protected]
Water flow is very slow and water taste is also different.
Service man came and he told that filter has to be changed.He told the filter is not available and will provide it soon on 05/06/2019.
Still now there is no response from them.Thus is not the first time.We are experiencing this same problem each and every time.
When there is a fault, there is only delayed service from service center.Kindly do the needful.

HI Team,
please find the below details
First request to change the filter
[protected]
Second request water not tasty after few days filter change
[protected]
third request still the problem persist --cancelled request without justification
[protected]
Fourth request not responding --
[protected]
Please let me know problem can be solved or not
Irritated with kind of response from the Support process

regards,
shiva

Our machine is not working since Friday 07/06/19. Water in not filling up inside the container. we did call the service man but he is not coming. we did call in kent's helpline number but we were told that they cannot do anything. please look into the matter. Machine No: KR[protected] the local shop was also contacted but we got no response.
the service people told us that the no service man in this area is coming since one week and if you are not satisfied change the machine

Dear Sir/Ma'm,
Bad Experience with KENT RO system i had purchase about one month before first of all the dealer of parbhani get extra money for the kent installation and even can not give the invoice of the extra charges. I already talk with costomer care but they can not help me.
now last 2-3 days ago my kent ro system not working properly even i dont able to get service call because of the kent app said that your mobile number is not registered with us i am give 2 mobile ([protected], [protected]) no both are not register with kent i dont know why?
even i am thinking to go to CONSUMER COURT for the same.

Please do the needful at an earliest.

Thanks and Regards

Adv. KALYAN KARBHARI BALLAL
GAYA NIWAS
PARSAWAT NAGAR PARBHANI 431401
[protected], [protected]

Dear Sir/Madam,
I am totally harassed and frustrated with KENT after sale service. I have kent grand plus ro water purifier. As after installation i have raised tickets 4-5 times for services. But every time it's assigned to local service engineer Mr. Priyotosh [protected] and despite of my multiple call to him he never visited for resolving the issue. More surprisingly every time without even his visit the tickets get closed automatically. My last case I'd is[protected]. I made complain regarding the issue over the telephone to KENT customer care, they assured me this will be escalated and a new request was created. But this time also I got message that the issue got resolved without visiting the product. Do the needful. My product screenshot is attached.

I talked to customer care executive and during that a new case I'd was generated. As I have extended warranty everytime I raised the request through app to get free service. As the I'd [protected] was created through call, cancel this and let me create a new case through app and ensure that I get service.

I have purchased kent RO pride plus as on date 29.04.2019.
On the same day they installed at my residence without giving any original invoice documents.

On insisting again and again finally they give me the invoice. Suddenly within few days i complained for solving noise and TDS issue with Kent but it was denied and as per talk with your Customer care/ representative, they replied to sort out the issue soon but yet to be resolved. On their App they are simply displaying " SERVICE REQUEST CANCELLED" followed by message on my registered number.

My problem is persisting and the supplier KENT is not responding for services however, the appliance is in warranty period of 03 years. I am very worried to such ignorance and cheating behaviour of kent. And would suggest for further customers not to purchase appliances from Kent.

Kindly do the needful so that services could be availed from kent.

Invoice, installation report and warranty card copy is attached for your ready reference.

Thanks and regards.

Sir
I lodged a service request by last time for my Kent RO and same day the engineer also comes to my location but without satisfactory service(means water leaked out from the upper section after repair)the engineer went out. Today morning they called me and asked about OTP but I refused to share OTP. They told me I[censored] don't share OTP, then we cannot proof it in front of company.They agressively cancel my service request and also told me "we cannot cooperate you if you don't" by phone.They don't know how to behave with customers.Pls teach them how to behave with customers.Very bad experience with you.The engineers showed up u we change all the parts but in real stage they cannot changr any thing.pld cancel their license as they think we are servants of themselves.All machinery parts of my machine is also in damage condition.Pls change my Kent RO membrane, sediment filter and carbon filter as fast as possible for which I can drink pure water.Otherwise you will loose the faith of your customers.

Regards
Rudra Prasad Dash
Vill/Po-Baisinga
PS-Kamakhyanagar
Dist-Dhenkanal
Odisha-759039
Regd mob no.with company-[protected]
Regd Email Id -rudra.11.[protected]@gmail.com

The device was working properly but gave some alarm, one technician came and changed the filters on 5th April 2019. Exactly after 1 month the device stopped working, the same technician who c hanged the filters visited and hit the filters with hammer and made it working, but the water flow was very less and we complained, he didnt listen and changed the filters., which was under guaranty as its purchased one month ago.
After that we raised many requests with Kent, but no one turned up .the customer care people will send techinician details which never work.
And they are auto closing our request everytime.

WE Spend Rs.5300/- for changing the filters on Apirl 5th and from May mid our system is not working .

Current request number is :[protected]