Kent RO Complaints & Reviews

We registered installation new kent ro through kent service centre on 15.05.2019. Engineer visit for installation, during installation he found 3 way connector and valve were missing. Engineer demand for charge pay for missing items but not paid this charge from my side due to amount already paid after purchasing kent ro then engineer retrun back without installation. We have registered several times complaints in kent service centre regarding this above issue but not responding the above issue and not resolve the my issue till now

I am using a kent ro. This time i had a problem in the ro. Water was leaking. I called the company person. He replaced i part. To my surprise after a few hours i noticed that the ro is nt working. I again called the company centre. Now he said there is another part damaged. This is for the second or third time. Everytime they come for service some other part is damaged after they leave. It is just because of their carelessness ir cleverness. This is rubbish as i always cl company person.

I have already member of v. Tech appliances. Yesterday i complained about my tank is not working. Today imran was came he told me that tank was demej and u have to replace it. Now he says we are not responsible for replacement tank i[censored] give me new contract than only i can replace it. I have already member till[protected] and i have already 12 days for replace it. But he force me that i[censored] renew contract than only we replace it. I also talk the owner mr robbin shah but he also told me same. Now what to do.
Thank u
Your premium customer.

Few day before i was interested for a demo of kent ro purifier. The technician came into my house. I talked over phone and said please talk with my mom /dad and tell them how purifiers work. I choose one product if i am satisfied. Next day he called us and i said i am interested in other company products. Having heard this he came misbehave over phone. For his behaviour i cancelled the order which i never done. I never said him that you are giving demo and i will purchase.
Today he came again my house and misbehave with my mom using slang languages.

Technician name : sanjib das (M-[protected])
Request id :[protected]
Location: konnagar, hooghly, west bengal.

Is this way you deal with customers? How dare him to attack personally? How can you pressurise customers having threaten them? I am very much disappointed with this incident.

Please take a necessary step against this rude,
Uneducated and unbearable guy immediately.

For any further clarification you can contact me at [protected]

I hope i will get a proper justice in this matter.

Within one year of purchase of kent ro, service tech asked for replacement of membrane and all filters. I told him about warranty period
. He just cleaned the filter and went back.
2. Now after one year, i requested for service, same agency fellow called up. I requested for another person.
3. This guy came who looking like total ignorant and rude, asked my cook at home that all candles and membrane needs to be changed.
4. I spoke to him and asked if everything was fine why should you need to change membrane. He asked for rs 7000 for service. But later on he did not membrane and took rs1600.
5. Now for every one litre of water it wastes 25 litre of water and lot of moisture inside the cover.
6. Given email to md today. We sell 15 to 20 kent ro every month along with other models. I will stop all kent ro sale henceforth.
7. Udaipur service is worst in india.

Hi,
I have bought kent pearl 8-litre mineral ro+uv+uf water purifier from amazon (It seems worst mistake of my life to believe on kent should have gone for others brand which provide good service as well) on 10th of may 2019 raised the request for installation case no:[protected] thought of get done by saturday wait whole saturday got message its get done by morning 10 am then another message get done by 12 m then for 4:30 pm on sunday i did not got any call so call by myself got a reply sunday it will get done, wait for whole sunday no one came. Called on monday again customer (+91-[protected]) care told today any how it will be done set my request on high priority as expected no one came on monday as well... Waiting till now but for sure never ever will buy any kent product in my life again... Done with its service

Sumit shrivastav
[protected]

I took an amc from kent early this year. One week back, i raised a service request. They said they will send some body. No one came and they cancelled the request. Then again i raise a service request and they said they will send someone. I got an sms with service engineer name and a call from the local authorised partner. But no one came and again they cancelled the request. When i called a third time, kent is saying that
1) they don't have amc and this has nothing to do with them
2) and that i should contact local partner if i want amc to be honored

This is the worst customer service that i have faced and horrible horrible people. When we call, they just put you on hold

I had problem with my filter and called kent customer care who sent technician from its authorised service centre raindrops services, bommanahalli, bangalore. The technician asked us to get amc done for 8500 after which he changed the membranes/pipes and took the old ones. Still the filter is not working properly. He didn't even mount the filter back on wall and left saying he will come next day. Its been more than four days, he or the raindrop centre guys are not picking the calls. No one showed up. We are cheated with amc amount and want kent to look into this matter seriously.

I have purchased kent grand plus ro water purifier in october 2016, from that time i'm always getting it serviced by kent authorised service centre. On 5th may service technician told to change diaphragm pump which was working good. Afterwards from outside technician i got ro repaired by only changing membrane and not pump. This way kent mist have replaced many parts which were actually not required to be changed in last 2.5 years. I'm attaching video of the service technician from kent who insisted to change pump.

As per above written subject service engineer replace used membrane & in line filter as a result water leakage from membrane elbow after 28 days of service, please resister my complain & resolve it as soon as possible, we can not aspect a service engineer of brand like kent to do as unethical activity.
Complain no[protected]
Engineer code-1013923

I have bought kent grand plus ro on 11.04.19 from first day minerals meter not working as well as pump has also not been working properly. Accordingly, i have lodge complain on very first day for the same. Thereafter, technicians in chain series... One... Another one... Another one visited but all of them were failed to fix the issue. Finally, company dealer assured me to replace the same with new one but till date neither it has been replaced nor any technician visited after making so many calls to cc, regional manager and local dealer.

[protected]

It been two times service guys behaviour is very rude, he don't know how to talk to customer.

Today (5/10/2019) service guy called me and asked which time he can visit.
I asked him to come on next day. Soon after 30mins his manager called me and asked whether he can visit today to which i said yes but only after 6pm as at that time i will be back from office.

After half an hour service guy again called me and talked rudely as you asked me to come tomorrow and what did you told to my manager (His pitch were very high as of he was literally scolding me)
This is bing second incident were he is talking rudely with me.

My complaint id :[protected]

This is to notify you that my kent water purifier which i bought in feb'18 is not working. Is been 1.5 years we have this product and out of which 6 months we haven't used it as we were out of the town.
I don't what know kind of product you guys sell that as soon as it crosses it's warranty period something like this has to happen and the customer is forced to spend heavy amount to buy the new parts.
Kent claims to be one of...

Dear ro executive, please send some one to change my kent ro membrane, due to this its stop working. I have taken amc in last october (2018). My address is below here. Kindly resolve it as soon as.
My ro office in atish market mansarover, jaipur

Dr. Manish shrivastava

Ec-403, urbana jewels, muhana mandi,

Sanganer, jaipur-29
Mob-[protected], [protected]

The ro at our residence is under amc. The machine first stopped working around 7-8 days back. An engineer from kent came 2 days after complain was registered, changed some equipment and charged a hefty sum as usual for same but at least ro became functional. Next day it again stopped working. Another complain was registered, a new engineer came in 2 days did something and ro started working again. But this too was short lived. Next day, ro stopped working again. This was on 6 the. A complaint was again lodged (Reference no.[protected] for 3rd time in a week. Next day i got 2 messages with details of engineers scheduled to visit. Despite a call with one satish, both doing didn't turn up. Today is 3rd day. Called the customer care again. Was as usual assured of prompt resolution today itself but no engineer details have been shared so far meaning another day will just go by

Height of negligence, harassment and extremely poor customer care and service by kent. Peak summer, ro conks off thrice in a week, numerous complaints and still no resolution!!!

Pending complaint reference no.[protected].

Service of kent was done 10 days back and all filters were changes as per requirement by s p enterprise your agent but after next day the filter did not function and we called them for this but they have least interest in providing service to customers. Inspite of several reminders they have not attended and still now we are unable to drink water.
They have already biiled a big amount but did not provide service.

We brought the purifier three years ago, it was working fine un till the free service was their, after that one the paid service started we have spent about 10000 for pas three months. Still not working the service team come dose something and gives gan makes changes and the gets his 350 and leaves.

We keep on getting this problem.

This is serious health issue. We brought this purier saving us, now spending money out to buy water

Sir/maidam,
Kent ro purchased through supply order for installation under gre[censored]nit located at tippi, bhalukpong, west kameng, ap - 790 114 which is under warranty period. The said kent ro not working since 16 apr 2019, complaint already lodged vide. Track no. [protected] through customer care. But service not yet provided by company despite numerous phone calls to customer care service kent ro even after lapse of almost seventeen days. Company representative merely convey false assurance but not yet physically reached this location for checking and repair of ibid kent ro. Please do the needful for resolving issues at the earliest.
Regards.

Hi team,
I have bought kent ro product last year in february. After november, i am raising service request every month... Nowadays this is ridiculous when i am raising service request in two days or maximum a week...

It clearly shows that your technicians are not upto the mark or they are just closing the request on temporary basis. If this is not the case, it means your product is not good. I dont know how many times i have to raise the service request. I would suggest to replace the product because i cant raise the request in every two days.

Thanks,
Sumit kumar
[protected]

Kent Ro Service is very poor and bad in odisha, Bhubaneswar.
if you raised a compalined they you are not getting any solution or services.They told to You to wait again 48 hours continouesly.

My request please Don't buy any kent product.
If they are not able to give prper service.Buy other company roduct.

This is very very bad feed back for kent ro.