Kent RO Complaints & Reviews

I have purchased Kent ro water purifier on 15 April 2018 and now my product is in warranty period and some days back I was facing water leakage problem in my Kent ro so I register a service request throught Kent website to visit in my home and repair the product
Next day the creative services for service
(4094415 \16 [protected] [protected]) which is in Raipur called me from this number ([protected]) and told me that your ro Kent machine can not be coverd into warranty as you have repaired at with a local technician as if you want service you need to pay for it
When I asked them from where you got this information they told me that they got a call from this number ( [protected]) as he inform . When I call back in the same numbers to know what's the matter he told me that he has not told to anyone about this and also he has not visited I my house once also.
Aftee then when I again call the creative services delar he told me that its not their concene I should contect to customer care and his behaviour was very rude thowards me
After then again I call customer care rewarding my complaint status they told me that you have repair your ro with local technician so now your ro will not be coverded into warranty so I told that that's not true and also ask them to talk with senior manager after talking them they told me that their was a misunderstanding with the delaer so you have to face this issue now the technician will visit you house Tommorow and your machine is still in warranty period. Now it's almost 3 days completed no body visited I my house and I am still facing the same problem. So pls help me in this

One of the most bad experience using kent ro. You can buy one seeing the ads on tv but after 1 year you will realize what trouble you have bought.
Each year you have to change basically the complete machine filters which will cost you 4-5 k. Each year you are wasting more than that on service issues etc.
So if you want to buy kent ro remember to opt for a yearly emi of 5k as that is the cost minimum you need to may to make it running.

I purchased kent grand star via dealer shared by kent customer care - senthil murugan from chennai.
Upon installation mineral indicator started swinging left and right. On checking with technician, dealer, both asked to wait for 2 days. After 2 days raised customer complaint and technician mentioned mother board is defective and has to be replaced.

Why would brand new machine have defective mother board. On requesting to replace machine, customer care asked to directly deal with dealer. Dealer is not co ordinating and has been behaving unprofessional. When asked for eta, dealer team claims we would have opened kent machine and spoiled mother board ourselves.
Why in the world customer would do this and put all hassle on himself.

I have purchased kent grand plus and logged ticket for installation on high priority on saturday morning.

I have been waiting for technician and kent promised me it will be done within 48 hours. I was provided name of technician and he refused to come stating he is movie theater and cannot come. Moreover, technician behaved rudely and asking me why i am calling him rather his manager should call him.

48 hours past and no installation has been done. I have contacted service center and tried to follow up till 8 pm but only i got false promise and fake update from kent.

Post 2 days, technician called for time for installation.
I have refused to install and requested to take the product back.

Kent sr department told me once product is sold, it's not possible to return regardless service was provided or not.

I am requesting to take the product back since kent could not fulfill promise to install within 48 hours or give me compensation on the entire harassment.

I have purchased one kent ro grand plus in 15500 in july, 18 from amazon after verifying warranty for 1 year and service warranty for 3 years. However, today i. E on 07th april 2019 when still 3 months warranty is left company service engineer charged rs. 1000 for 2 filter and as per him warranty on filter is 6 months. When warranty on filter is 6 months then why the company is advertising waranty for one year, even i have checked amazon account today also for this product still its showing warranty 1 year plus service warranty 3 years. I want the. Company should be penalised for wrong advertisement. They have no authority to cheat customer. And i want my amount to be returned immediately and company should take his ro back. I. E. 15500 product cost and 1000 paid extra for parts replacement

I purchased kent prime tc ro on 4 dec 2016. On 9 dec 2018 i requested service and they changed the candle. The price, they charged is rs 4050. After service the sensor stopped work. So i complained and the problem remains same. Again it stopped working, so i complained. They came on 21 jan 2019 and again charged rs 1235 but still the problem remains same. Now after 4 to 5 hrs of running the machine i am unable to collect 2 bottle of water. After continious running the machine doesnot stops and the water doesnot fill inside the vessel. So worst repairing work is done by kent. They are charging money only. Please solve this issue. U can contact to my number [protected].

Hello,

I am using kent ro grand plus from last 5 years and we noticed that they provide faulty items and after every servicing there is issue with the machine and it completely stops working. 2 days back i took service by replacing all the filters which costs rs. 5250 when my machine was working fine and within one hour after replacement we notices burning smell and stopped working after the spark inside the machine and again they charged rs 1000 to replace the product which happened due to technicians mistake. The same issue we faced on my earlier one service. When i refused to give the closure otp technician said the without otp you won't get the warranty and i am tricked to share otp instead of bad service.

Technician name rupesh, no. [protected]

I escalated this to his manager but no action was taken

Name of manager amit
Contact no[protected]

My name sanjay rakshit
Contact no [protected]

Last week, i raised a service request for repairing the water leakage in the filter. As a result, a technician visited and said that filters, along with the pump needed to be replaced. He charged 4100 for these. While mounting the filter, i asked the technician to do it properly. However, while filling water from filter in the evening, the filter all of a sudden fell and slightly injured my hand. Who will pay for the damage caused to the filter? I would like to register a complain against kent for providing such a callous and irresponsible service to customer and charging a hefty amount for that. I would like to escalate this to all levels.

I am using kent max water purifier sr no KR[protected]. On 25th march i had registered an complaint, case no[protected]. My case was assigned to s r l enterprises, sector 4 bokaro. 2 technicians came mr ompraksh and vikrant and they changed uv lamp but still there was some issue.He said he will come next day as he didn't have spare for smps. same problem occurred on 28th march. I called them but no one came till 2nd april. Again mr omprakash came and tested with new smps and done some shorting of wires o[censored]v lamp. But problem not solved. He again said that problem is with wiring but he don't have spare and he left. It been 8 days and i wass calling s r l enterprises many times everyone assured but problem not solved. Finally i had to call other kent servicing shop named Naman enterprises. One technician came and he found that uv lamp was again damaged due to wrong shorting of wire which was done by ompraksh. He said wrong shorting could have damaged the proccessor also.He connected new wire and replaced the uv lamp. Now my water purifier is working fine. I want my refund of ₹800 which was claimed by ompraksh as he have not solved my probelm and he damged a new uv lamp by wrong shorting of wire. I am sending a photo of shorting which was done by him.

I called the ro service centre on saturday 30th march on this number[protected]. They conveyed we will send some technician
They asked me to do online complaint
Since the people living there are senior citizens they could not register online.
So the online complaint was registered on 1st april
Till 3 rd april evening 5 o clock no service technician came. So i called the above mentioned number and i had a verbal argument that since 5 days no one has come. First response was technician is on leave.
Second response was our job is only noting the complaint
Third response was talk to mr robin jain
So i spoke to robin jain and a technician came
He said the membrane is choked and has to be replaced.
So i requested to do it on urgent basis as since 5 days there is no drinking water
The person asked me to talk to robin jain both the technician and mr robin said that company has not sent spares so we don’t have it and when it will come we shall replace it.
After arguing again they said the company doesn’t send spares on time.
To make you understand water is an emergency requirement in this scorching summer heat
Each day to leave work make minimum 3 calls is time consuming
Extremely poor service

I had asked for a visit in 1 st week of march
The technicians visited and no resolution was done.
2 technicians had visited and highlighted that the reason i have been spending on changing parts of kent in past year is because the person who had fixed it was done wrongly may be on purpose this is how kent is cheating customers.
I was made to speak to some manager too but no help no one turned up to rectify it and the complaint was closed with out resolution without my consent... Very poor services!!
I have again reached out on customer care, but this being a new complaint again the technician wont know what happened before...
I need you to open my previous complaint as it was not resolved... I need kent to look into it on priority as... A brand like kent cannot give services from a month and close complaints without resolving, the customers are suffering this way the technicians always come and charge us saying parts need change making money from innocent customers and kent does not bother to look into it!!

Some defect has erupted in my kent ro model. Changed all filters in february 19 but it seems motor/pump of the system is not working. Several compaints have been registered since feb 19 but to no avail. Recently i submitted complaint no.[protected] on morning of 01-04-19 but no mechanic has attended so far. Since kent ro is not working, i am compelled to fetch water from neighbors for three days. Please take urgent action against service provider.

My product is in amc till 24th april 2019, but purifier is not working so i asked sun services on 30th march 2019 to do need full but they start saying that it will be chargeable. I have purchased amc of product by paying 5500 and within a year again asking for money for product despite amc. So you can understand every year i need to pay two times of the same value. Its very wrong things to maintain such kent ro.

You might come up with advertisements, but your customers are not aware that they are going to be charged beyond their expectation. Aquaguard is far better in terms of quality and item guarantee. My service request[protected] states that i have to replace ro membrane, whereas the same item was replaced end of nov 2018. Your product lasts only 3months? Unbelievable, i dont run a hotel here, its a normal house with two members in it. Certainly not happy to replace ro membrane for 2500/- for every 3months. When service tech visited in nov 2018, the purifier had crossed 10months. Due to clogging, he could have first replaced sediment and carbon filer, whereas he replaced only ro. Keeping the clogged sediment filter, ro has now gone faulty within 3months. Kent wants me to pay for new ro membrane which is just loot.

I have raised complain on kent 20 march about not working of kent maxx. Complain id generated was[protected]. Technician has visited same day but he could not resolve issue. After losts of phone call since 21 march no one attended matter. Daily false promises given by kent ro representative that tomorrow we will resolve it but no one comes to solve issue.

Only five months to go after purchasing machine & machine is totally stop since 9 days. Nothing action taken by kent ro. Zero service support from kent under warranty.

A technician from your franchise apex - deepanshu came to attend the complaint certified by kent. He changed one filter membrane, 2 filter sediment and replaced carbon.
Showed me original parts but did not install the original membrane, which i later discovered after checking on amazon. Also he charged rs. 2750 for the fm, which is for 2500.
Carbon is for 300 but costed me 500.
I have been cheated by your representative. If such a big company like yours cannot ensure that your employees do not cheat your customers then what is the point in choosing a brand.
This is very wrong and reflects very badly on your organisation.
This needs to be rectified immediately and i need the original filter membrane replaced and my extra money refunded.

My kent ro was installed on 18/06/2017 and on 17/06/2018 i noticed that the hooks of ro was broken and system was fall down then i made a complaint no.[protected] on 17/06/2018. On 22.06.2018 your service engineer visited my house and replaced the tank. Again on 26.03.2019 ro system hook was broken and fall down. I complaint this matter to your customer care vide complaint no.[protected] and service engineer visited my house on 27.03.2019 and he asked me to pay rs.1750/-for change of tank. I could not understand that how the systems is being manufactured that within 21 month hooks of ro systems has been broken twice.
In view of above i request you to depute your service engineer to attend the complaint and repair/replace the tank free of cost at the earliest.

Thaking you
Yours faithfully
N. D. Mishra
Mob:[protected]

There is a beep sound was coming from the water purifier and i had raised the complaint for the same through reliance digital customer care[protected]. The technician came after 2/3 days and told he resetted (I don't know whether he removed the connection to stop the beep sound) something and went.

After a day, the machine was not working properly. Water which coming out became very low and taste was also very worst. Then again, i called the customer care to raise a compliant on 10-march-2019 and there is no response from the technician. Whenever i called the customer care, they raised one more new request/compliant.

I hope, you people know the value of a drinking water.

Thanks.

I purchasered kent ro in the month of jan 2019 (Last week). After two months it has stopped working.. And even after repetitive calls to service call centre till now they are unable to assign a person who can visit and look into the problems
Highly disappointed.
Irresponsible employees who are jsut buying time and replying rubbish on call
Problem with kent ro is :- motor having howling sound and no water getting stored in the tank
5 days yet no person is been assigned to resolve the issue

It is very disappointing to tell that the kent purifier broke down within 30 mins of the first service. The incident occured on 20/03/2019, we had called the technician for a regular service. The technician visited us and dismantled the purifier to check the filter. After assembling the purifier he was supposed to properly put back in the designated place which was installed earlier (The installation initially was also done by kent technician). After the service, within 30 mins the purifier fell down on the ground breaking the slab. The slab is completely damaged and the incident has happened only because of the irresponsibility of the technician. Due to this i had to replace the complete slab and which costed me 6000. I urge you to refund the money back as this is a faulty service from a kent technician. I have contacted kent service through email multiple times but i haven't received proper response. Hence, i am writing this to you, with the hope that you will intervene, take some kind of action and provide a solution to this nuisance.