Kent RO Complaints & Reviews

My product is in amc till 24th april 2019, but purifier is not working so i asked sun services on 30th march 2019 to do need full but they start saying that it will be chargeable. I have purchased amc of product by paying 5500 and within a year again asking for money for product despite amc. So you can understand every year i need to pay two times of the same value. Its very wrong things to maintain such kent ro.

You might come up with advertisements, but your customers are not aware that they are going to be charged beyond their expectation. Aquaguard is far better in terms of quality and item guarantee. My service request[protected] states that i have to replace ro membrane, whereas the same item was replaced end of nov 2018. Your product lasts only 3months? Unbelievable, i dont run a hotel here, its a normal house with two members in it. Certainly not happy to replace ro membrane for 2500/- for every 3months. When service tech visited in nov 2018, the purifier had crossed 10months. Due to clogging, he could have first replaced sediment and carbon filer, whereas he replaced only ro. Keeping the clogged sediment filter, ro has now gone faulty within 3months. Kent wants me to pay for new ro membrane which is just loot.

I have raised complain on kent 20 march about not working of kent maxx. Complain id generated was[protected]. Technician has visited same day but he could not resolve issue. After losts of phone call since 21 march no one attended matter. Daily false promises given by kent ro representative that tomorrow we will resolve it but no one comes to solve issue.

Only five months to go after purchasing machine & machine is totally stop since 9 days. Nothing action taken by kent ro. Zero service support from kent under warranty.

A technician from your franchise apex - deepanshu came to attend the complaint certified by kent. He changed one filter membrane, 2 filter sediment and replaced carbon.
Showed me original parts but did not install the original membrane, which i later discovered after checking on amazon. Also he charged rs. 2750 for the fm, which is for 2500.
Carbon is for 300 but costed me 500.
I have been cheated by your representative. If such a big company like yours cannot ensure that your employees do not cheat your customers then what is the point in choosing a brand.
This is very wrong and reflects very badly on your organisation.
This needs to be rectified immediately and i need the original filter membrane replaced and my extra money refunded.

My kent ro was installed on 18/06/2017 and on 17/06/2018 i noticed that the hooks of ro was broken and system was fall down then i made a complaint no.[protected] on 17/06/2018. On 22.06.2018 your service engineer visited my house and replaced the tank. Again on 26.03.2019 ro system hook was broken and fall down. I complaint this matter to your customer care vide complaint no.[protected] and service engineer visited my house on 27.03.2019 and he asked me to pay rs.1750/-for change of tank. I could not understand that how the systems is being manufactured that within 21 month hooks of ro systems has been broken twice.
In view of above i request you to depute your service engineer to attend the complaint and repair/replace the tank free of cost at the earliest.

Thaking you
Yours faithfully
N. D. Mishra
Mob:[protected]

There is a beep sound was coming from the water purifier and i had raised the complaint for the same through reliance digital customer care[protected]. The technician came after 2/3 days and told he resetted (I don't know whether he removed the connection to stop the beep sound) something and went.

After a day, the machine was not working properly. Water which coming out became very low and taste was also very worst. Then again, i called the customer care to raise a compliant on 10-march-2019 and there is no response from the technician. Whenever i called the customer care, they raised one more new request/compliant.

I hope, you people know the value of a drinking water.

Thanks.

I purchasered kent ro in the month of jan 2019 (Last week). After two months it has stopped working.. And even after repetitive calls to service call centre till now they are unable to assign a person who can visit and look into the problems
Highly disappointed.
Irresponsible employees who are jsut buying time and replying rubbish on call
Problem with kent ro is :- motor having howling sound and no water getting stored in the tank
5 days yet no person is been assigned to resolve the issue

It is very disappointing to tell that the kent purifier broke down within 30 mins of the first service. The incident occured on 20/03/2019, we had called the technician for a regular service. The technician visited us and dismantled the purifier to check the filter. After assembling the purifier he was supposed to properly put back in the designated place which was installed earlier (The installation initially was also done by kent technician). After the service, within 30 mins the purifier fell down on the ground breaking the slab. The slab is completely damaged and the incident has happened only because of the irresponsibility of the technician. Due to this i had to replace the complete slab and which costed me 6000. I urge you to refund the money back as this is a faulty service from a kent technician. I have contacted kent service through email multiple times but i haven't received proper response. Hence, i am writing this to you, with the hope that you will intervene, take some kind of action and provide a solution to this nuisance.

Dear Team...I purchased a kent RO water purifier dated 8.3.19 against full cash payments of Rs.18000/_ After installation this is the third time again leakage of water from machine...purifier is damaged & company person is not responding ...where as i put a complain to local installation person but today is 6th day no one is responding.I fully dissatisfied with the product & service provider. So I request to take product return n refund the full amount at earliest to resolve this issue pérmanently.Bill is also attached with this message.

Dear sir,
I purchased kent ro grand+ on jan'2018. From the date of purchase, approx 5times i reported to customer care regarding change in taste of water. The technician comes everytime saying the tds levels are around 1700 in which kent cannot filter that much level of tds.. I asked kent technician and was informed high tds cannot be filtered. Why?

I'm very dissatisfied with the response received from kent service team, first of all the technicians are not trained and secondly the asm's doesn't have sense to communicate or resolve the issue, and finally very bad response from customer care as well.

My complaint id has been closed without resolving and they have not even taken my consent before closing the ticket - [protected]. I have lost trust on the kent company itself, i have incurred loss and will definitely take this remark to consumer forum and give the worst feedback for kent service and customer care.

I have raised a service complaint for my kent pristine on 8th march. Technician (Suresh b) visited on 9th and told us the motor got damaged and he said we need to change all the 3 filters along with the motor for the proper functioning of the machine. This happened because of the wrong installation of frt filter by the technician named sanjeeva. We said we are not ready to pay the amount because it is a fault of technician. He then spoke to soa (Praveen) the conversation was in telugu and the soa asked him why did you inform about wrong installation to the customer. The technician then tried to cover up himself and said please do not inform this to anyone that i told about wrong installation as his job will be under trouble. He then redirected us to his manager. I spoke to praveen who is very rude to us and said if you know it is because of wrong installation the machine got damaged you would have repaired it your self. He doesn't have a sense to talk to the customer. He himself claimed as asm. Then i raised a ticket to [protected]@kent. On 10th i received a call from bhaskar who is a asm and he will resolve the issue. The next day when i spoke to him, he changed his words saying the technician who replaced the filters earlier was not his person. I don't understand what the hell is he saying. We as he is a asm the service technician will be under him. He raised his hands saying they cannot repair free of cost. I raised the concern to customer care and then praveen soa has visited us. He opened the machine. To my surprise he doesn't know where is frt and has taken the picture and asked someone else. He informed the customer care that we got the machine repaired by local technician. Even though i showed the bill to them from their authorised service dealer. Customer care team then connected to another asm who said he will check with the technicians and get back to us by next day never called us. Every one was playing and trying to escape saying the mistake was not by their end. Even kent company supported then leaving the customer helpless. They said they can provide the discount of 10% but not ready to bear the loss incurred for my machine which is of 6700.

It's been 2 weeks and no one bothered to take the feedback or update from the customer.

I regret purchasing kent machine who doesn't value customer satisfaction.

Iam surya d.. Last year i have called to the customer care number [protected] in the month of october 2018 because the machine stopped suddenly... The technician called me and came to my residence and told me that three cylinders have to be replaced and he has replaced it for rs 2000/-.. Then he told me about the amc (Annual maintenance scheme) for which they will be calling me for every three months and the service and the replacement of the filters (Cylnders) and every thing will be done free of cost.. And he came from begumpet secunderabad plice lines from iindus aqua solutions and i piad him rs 6400/- for amc.. The tech moble no. Is [protected].. Till now nobody has called.. And when i am callng him the network is saying that the subscriber has not recharged the phone and hence incoming calls cannot be received.. And 3 days back again i called to the above customer care number which i have mentioned above [protected],, and after telling my details they told me that iam not registered for any amc process.. And in return they told me that i have contacted a franchise.. Why will i call any franchise for an ro service.. I has a discussion with the cc team and they told me that we apolgise for the inconvenence... Who wants your apologiies?? And for our satisfaction they told me that they will take appropriate action for this complaint... And they have enquired about the issue with their area manager in kukatpally (Kphb)..
He called me and asked about the issue and i have explained him.. He told me that the money was taken from so many like this by the fraudulents.. I understood one thing, when the customer has called to the registered customer care number which i have called to it last year also, then why kent ro cheating the customers.. Because they are doing illegal business like this with the customers by robbing their money.. The fault is with the customer care centre from there the call routing is going on to the frauds..

I have had a chat with the senior (Lady) from the cc team regarding this issue.. She is not even bothered about it.. And one more this is yesterday only after calling the cc team they have sent an other technican from (Kphb) kukatpally.. His name is chakri and after checking the ro when he was going he told me that the message will come from another moble no. That the issue is resolved.. And again i pad him rs 300/- for consultation... Agian i called the area manager mr. Mahesh babu and asked him about this... He told me that chakri is new technician and he is not yet registered with the service centre... If you people are doing fraud and illegal service to the customers, then within no time your brand will come down..

Final note : i want my money back which i pad for amc rs 6400/-

This is for all the customers who are thinking of installing kent ro as one of the options for water purification.
First, the service representative harrases the customers in taking the complain. After which the service advisor charges any thing he feels like without giving the payment receipt. Despite of regular services the membrane does not work properly.
Service advisor initially said it would cost rs 3000 to change the membrane and other parts after a year, however the membrane stopped working before one year and the advisor who came after repeatedly calls said would cost rs 5000 to change the parts. He was also not ready to give the receipt for the amount charged.
I will suggest all customers to check the reviews before making a decision.

I am complaining about kent ro, which i bought from reliance digital, angul, odisha.

I purchased from reliance digital appx 100, 000 rupees products which includes lg ac, lg fridge, lg washing machine, kent ro & havells geyser.

Since the first day of installation of both equipment (Havells geyser & kent ro) its not working at all even infront of the service engineer and these engineers they dont know anything because during installation they were talking somebody on video call that how to install it!!!

Once the same thing i complaint to reliance digital, angul to mr. Subhendu, he said about geyser it will take maximun 2 days to initiate my issue and ro will take one day.

I just want to know is this my problem if i purchsed this products from reliance digital because your supplied product is not working since from the day of installation so why should i wait for 1 or 2 days as this prosuct is defective so reliance digital has to replace the same thing immediately.

Really during purchase of material i was happy that i got a good shop for buying this and now i am holding my heads and feeling bad that why i choose reliance if the same problem persist.

Just i want to know for only this reason i have to stay in hotel so that i could dring pure water and have bath with warm water but due to shopping from your shop i have to stay in hotel again 3 or 4 days untill both equipment work properly.

It's not even 4 months and i have to register service request 3 time and again it's the same issue. The ro does not turn off after tank is full it keeps over flowing. Evry time the tech that visited said the issue is fixed and won't happen again. Highly disappointed with the product and want this to be replaced. Tech tried to change the los switch thinking that might be prob but it's the machine that is faulty.

I purchase kent ultra violet water purifier by order id[protected] through amazon.in by packing slip for d6nbtb36y nov 5, 2018 invoice number : qnaa-79804 on shipping address pooran chand yadav 1/428 opp. Moti art studio, malviya nagar jaipur rajasthan -302017. I installed above water purifier before one ago. I feeling problem that water comes in tank very very slow so that tank fill up in four and five hours. Kindly see the matter and solve the problem. Thanks. Pooran chand yadav mob. No. [protected].

I purchase kent ultra violet water purifier by order id[protected] through amazon.in by packing slip for d6nbtb36y nov 5, 2018 invoice number : qnaa-79804 on shipping address pooran chand yadav 1/428 opp. Moti art studio, malviya nagar jaipur rajasthan -302017. I installed above water purifier before one ago. I feeling problem that water comes in tank very very slow so that tank fill up in four and five hours. Kindly see the matter and solve the problem. Thanks. Pooran chand yadav mob. No. [protected].
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I have purchased kent purifier last year for 15k but the product is faulty. Again and again it stops working n in 1 yr i have spent 2000 rs. Again it is not working. I am really bugged with this and moreover kent people are not giving me extended warranty for 3 yrs which they had provided me earlier. They say that i have purchased the same from other place and not from kent. I don't understand warranty is on product na so how does it matter if i have purchased locally and not directly from kent. I have a product of kent only na.

I had asked for servicing of my kent ro purifier. Your engineer mr. Vikas mishra not knowing anything about servicing clean the bottles which were required under my direction. Later he removed the lamp and showing that it is black, which was not required. I am using your purifier from last 10 years. Till date none of the engineers have opened the lamp and fooled us. This so called vikas and receptionist jyoti are hand in glove to fool customers and make money. I request you to cancel their agency since kent ro has got good name in the market. If you continue i will compelled to change. After servicing the receipt was not given. I request you to cancel their agency immediately.
Ashwin kapadia
Mumbai
[protected]

We have done service from kent, they asked to replace parts . we replaced, the person has put RP membrane on which there was no company sticker. after asking he said its maintenance part so sticker will not be there. he replaced motor as well. which is giving lot of noise. when we complained they said its normal. The water taste is also not good.we tried to tell them they did not come. we called customer care they said they received only[protected] for AMC . we paid more. Now how to get original parts for which we have paid ?

if my issue is resolved,