Kent RO Complaints & Reviews

I bought a Kent RO - Kent Supreme Alkaline and the product was delivered on 6th May 2023. Service Request generated for installation vide case id[protected] on 7th May 2023.

As per the system a technician - Pradeep ([protected]) was assigned on 7th itself. We are trying to connect with the technician since then. We lodged complaint in customer care on 10th as well as on 11th, but nobody is able to answer why there is such an inordinate delay in installation. Neither the technician is picking the phone, nor the company is able to get the product installed. We are bound to buy water from shop for our consumption.

Such a pathetic service!!!

We are using kent water purifier from past five years and we are placed in Bangalore. From past ten days the water purifier is not working and we placed a service request immediately. From past ten days, we are running piller to post and none of them are turning up to do service. We are fed up with the service team and its quite unorginised to have kent at home. Service engineers are calling from Kerala, jammu so on and so forth. But no use.

We are using kent water purifier from past five years and we are placed in Bangalore. From past ten days the water purifier is not working and we placed a service request immediately. From past ten days, we are running piller to post and none of them are turning up to do service. We are fed up with the service team and its quite unorginised to have kent at home. Service engineers are calling from Kerala, jammu so on and so forth. But no use. Celebrities while promoting such brands should be careful and should be truthful

Hello,

This is Deepa Agrawal, I own a KENT RO with serial number KR[protected], installed at my residence address 1C/4S, CMPDI colony, Kanke Road, Ranchi -834008. I requested for regular service of my machine for cleaning and maintenance. A technician name Mr. anjan Kumar, visited my house on 06.05.2023 and checked the machine changed few parts and then went. After he has gone I have noticed next day that machine was not working,...

Small insects are getting inside the water tank of my Kent RO, because of this i have to clean the tank every alternate day. The issue has been raised several times with customer care, some technicians attended and informed us that the rubber beeding attached to tank not available as spare, advised us to buy the whole tank which is in very good condition. It is absurd that the company is advising the customer to buy a major component when a minor component is not available as spare.

I have purchased kent ro for 24000 befcore 18months till today we have paid around 9000 on spare change and now they are asking another 4800

Dear sir,

I am, Subash Chandra Mohapatra, Registered Mobile number - [protected], having a Kent Pearl RO water purifier .

In October 2022 we made a service request for replacement of filter candles. The service person Mr. Chittaranjan came from Bhadrak (Odisha) and replaced 3 candles and I paid Rs 4200/- for the same. Before the service, the light indicator and sensor to stop water overflow was working fine. But after he left, we found that the same were not working. We requested him to repair the same but for last 7 months he has been ignoring the request.

We need the the light indicator and sensor to stop water overflow to be made good and take appropriate action against the person and intimate us the same.

Dear Kent,

This is to inform you that from the last few days I have been very frustrated with KENT service because I am not getting a proper solution and feeling KENT is only looting and doing fraud.

Case 1 : 11th Dec' 2022, I asked for a service request and the service engineer visited and told us filters need to be changed as. Service engineer changed the required part in Sector - 4, Gurgaon and I have paid the full amount of all the filters. (Bill attached)

Case : 2 : I moved to Ahmedabad from Gurgaon on 1st April, and asked a service engineer to check as the water taste was not good. Ahmedabad service engineer informed us your filter is not working properly, as Gurgaon KENT service engineer installed the old part (year of[protected]. because of old parts it's required to change otherwise your RO will stop working soon.

My concern is here KENT is providing trust on TV ads and websites but behind KENT or thair engineer is doing fraud. I am really unsatisfied with your service. I called customer service but did not get any solution.

My request is please replace the faulty ro membrane and filter and waive off the amount. I will not pay any amount because of the KENT engineer fraud service.

I have purchased AMC from NC Sales and Services. Alipore, Kolkata on 14 Feb 2023, but they have not provided the set of filters I am entitled upon purchase of AMC. Also they are not all attending my service calls.
Kindly help on this matter.

On 16 april i lodged a normal service complaint[protected].engineer came on 17 april Mr Surjeet[protected] at 11.30am.he did some filter cleaning & asked us to change 3-4 filters but we refused as it was changed last at 17 april 2022 and water was filtering fine BUT the engineer don't know what he did, now the water is not filtering even . Complained to kent customer care at[protected] at 11.50am & 2pm to send a senior technician but no one visited. Called [protected] level 2 escalation kent at 6pm but still im receiving sms that my complaint is closed & they can't service.

I have purchased kent RO water purifier in August 2022.
I have faced lots of issues at the time of installation by service and installation team.
machine was installed after 15 days from delivery date.
and I got one year free service as part of machine .
But service request is not resloved by team, service pending from last two months.
kindly check and reslove this matter as soon as possible.

my family is consuming wrost water quality due to this, and having multiple infections.

Our undersink RO is 2.5 years old. The water outlet was giving very less water. On registering a service, the serviceman advised to replace the 3 litre tank with the 11 litre. We were assured that would solve the water pressure issue. But it made absolutely no difference to the water flow and in fact it became mere droplets. Since Tuesday, 4th april’23, I have been registering service requirements on WhatsApp and talking to various servicemen. They promise to come but so far nobody has come. We are without water supply. This after spending Rs 3410/- on buying a new water tank. Does Kent company only want consumers to spend money without any sevice resolution?!

Mail reply not acceptable, As per your senior manager telephonic assurance try to change filter free of cost

Kindly clarify the reason for non changing filter during prior visit December month 2022? ( under warranty)

What's the reason for refuse???? Answer required from ur technician, Accept your mistake

Last service visit December 2022 itself informed to ur professional to change the filter due to bad quality & tasteless water.

But refused my request, Hence kindly intervene in this issue and arrange to change filter free of cost as promised by your senior executive team over telephonic conversation assurance .

Hope you are keeping your senior executive assurance,
Try to replace filter free of cost as one time exception & as well as good will point of view

Hi
i have purchased Kent Supreme on[protected] which was installed on[protected].
i would like to inform you that since installation i have booked same complain regarding non working of my kent in the costumer care 3- 4 times but i would regret to inform that my problem was not resolved till date.
Infact the last service person who visited my place misbehaved with my father.
I would kindly request you to take this as a urgent matter and resolve the same ASAP.
thanks
MAYANK MURARKA
[protected]

Hello, it's been 4 years of misery this model of sterling plus of kent is giving problems. Company is a big liar in not disclosing its negative feedback. I have to pay every single month on its installation. And inspite of several complaints no action has been taken by the customer care or by company in helping to get things sorted.

Kent ro technician misbehave in my house, loose & rough talking by technician

Dear Concern,

Till time not install my KENT RO or no any call from service team,
so please arrange urgent basis for installation

regards,
Gariban Kumar Mahto
[protected]
[protected]

Hello, i am your customer, who is troubled for the last several days, i had recently got my kent service done, in which i have been cheated, i raised the service request from the customer care number of kent and the technician who came also told that it is from kent but the parts they have installed in my kent are duplicate and not of kent company and when i came to know that these parts are not of kent, then i complained but the customer...

Recently i have purchased a Kent Crystal Alkaline 11L RO+UV+UF+TDS Control +Alkaline +UV Water purifier(white) from the Bajaj online store price 20, 999.00 on EMI scheme. product delived and installed on 5th of March 2023 as per the company's advertisement it's gives alkaline water but i have seen the TDS level of the water is 47 no Alkaline, how the company do fake advertising to grab the cunsumers amount and play with their health. i have complained to the local authorized sercive center not responding properly.

Post servicing today, came to know that the previous person who installed all filters were old one and charged for new one. In such cases why should be use Kent products if keep in charging more 5k for each servicing for filter change.