Kent RO Complaints & Reviews

I purchased the RO in 15Sept 2021. This is to inform that despite warranty period of four years for service and also spare part 1year.I have lodged the complaint on 1.09.2022 but nobody came in 15days and also complaint cancel in service centre and again complaint lodged in service on 16.09.2022 . In this regard my warranty period is over on 15.09.2022. Engineer called me your warranty period is over so that you paid in amount of spare part....

Your Kent Grand + bought 2019 started giving trouble after replacement of filter first time in 2021 september.filter was replaced one month back after it started malfunctioning.after that last 11 months I had to spend almost 6000 rupees on various parts and now service person from saraju home care your authorised service centre . ..says I have to replace RO membrane with 3000 rupees...if I have to spend 9000 rupees I might as well drink mineral water

Despite of selling products with 1 year warranty, Kent denied free replacement of faulty parts within 6 months of purchase. Absolute waste of money buying Kent products.

Hi,
To whomsoever it may concern

I purchased KENT RO water purifier in Feb 2021. For one year there wasn't any problem but starting March '22 I have been facing this problem in this product. I have already spent Rs 3900 + Rs 300 + Rs 2900 for various parts replacement and the latest one was just in this month that is September'22. But on 27 Sept'22 it again stopped working and had to call for service ; and the technitian again asked for Rs 2700 for part replacement. Thus I want you to either kindly take your product and release me from this pathetic product or change Or just replace the same because here seems some big scam on either one who is providing the service or the one who is coming for the service. Kindly take immediate action as I don't wish to continue with this product as I have suffered and harrased alot. I also wish to file a complain in the consumer court based upon your response to this.

Thanks & Regards,

Amar Bux Singh
[protected]@gmail.com

Dear Sir,
I have booked for routine service & we got confirmation regarding service like engineer will visit on 20th September & engineer call me & he assured me he will visit on 21st September in earlymorning & I am waiting whole day but no response occurs so I wants to know that why you do this type of activity with customer why you have not give importance of time, why made fool to customers,
If I have purchased product in December 2018 then how product free service is expired why you people cheat to customers
Regards,
Kanhaiya Bhardwaj
[protected]

I purchased the RO in 15Sept 2021. This is to inform that despite warranty period of four years for service and also spare part 1year.I have lodged the complaint on 1.09.2022 but nobody came in 15days and also complaint closed in service centre and again complaint lodged in your side on 16.09.2022 . In this regard my warranty period is over on 15.09.2022. Engineer called me your warranty period is over so that you paid in amount of spare part. I have complaint in warranty period but no response in your site. So I am unable to paid any amount of spare part. Water quality is very poor in Paramakudi area in Tamil nadu-623707.
hence the getting the right products and service for the drinking water was very important.
This has been done intentionally so that no cover in warranty and I will charge the amount.
All details in mention below:
KENT GRAND STAR ZWW MRO-11101
KR[protected]
PURCHED DT 15.09.2021
INSTALLEMENT DT 16.09.2021
COMPLAINT NO:[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄
I have parched new ro so many complaint is there. Kindly resolved the problem as soon as possible.
Regards
Sahdev Das
Mob: [protected]

I've been facing lots of issues after Purchasing kent water purifier. Their service people damage d my product so that we can call every month. This time I called technician from out side and he found the issue. Kent service man damaged parts from inside

Dear Sir,
I'm from the city of Trivandrum in Kerala, India. I own a Kent MAXX water purifier that I bought in 2019. Before we serviced the machine, the filter was functioning well.
By EXCEL SERVICE in Trivandrum City, we had the filters changed on August 10, 2022. The machine is now occasionally beeping, so I've called Excel Service to have it looked at. I wonder if Kent purifiers can be done by EXCEL SERVICE employees. Additionally, how can we verify whether the spare filter is authentic or not?
Regards and thanks,

Baiju Vasavan
Trivandrum
Phone : [protected]

Changing of water filters inside the Ro machine as it's been 1 year. And changing the locating of purifier.

Water quality is very poor in Bangalore and hence the getting the right products and service for the drinking water was very important.

Filters purchased from the KENT was duplicate which was confirmed by the authorized technician from KENT. There was no action or response form the authorities when the issues was notified to them. I have already shared the details of the payment/AMC details and details of the faulty units supplied

I got my RO repaired on 31st July, 2022. The technician did not mount the machine properly on wall. After he left, the RO machine fell down and stopped working. I immediately called service centre and they resend a new technician who then fixed it. Now after one months, it again stopped working. When we raised the complaint, the technician now is saying that your motor, wire and adapter have been damaged and it will be changed which will cost around Rs. 4200/- . I believe the damage is due to the physical damage caused by falling down of the machine on floor. However, now the service centre is not accepting their mistake and asking me to bear the repair cost. Already they have caused inconvenience to me by damaging my RO machine now they also want me to pay them for their mistake which is highly unethical and completely unprofessional. I never expected such poor service from a big company like Kent. Highly disappointed . Hoping to get this issue resolved by your end.

कल मैने सर्व्हिस रिक्वेस्ट की थी की पाणी की टेस्ट बदल गयी हैं. आपका इंजिनियर आज आया था. ओ बता रहा था की sediment carbon खराब हो गये है. Pre filter आपने नही बैठाया है.आपके जीस इंजिनियर ने पहली बार kent install किया था उसने बताया था की उसकी कोई जरुरत नहीं हैं, आज आपका दुसरा इंजिनियर बता रहा है की pre filter बिठाना चाहिए था.ऐसा क्यों हो रहा हैं.सिर्फ 7 महिने पहले मैने ये फिल्टर खरिदा था. filter सिर्फ 7 महिने मे खराब कैसे हो गया?ऐसी सर्व्हिस कहा मिलती है?आपका प्रॉडक्ट नाम की वजह से लोग ले रहे हैं, ऐसा लगता हैं सर्व्हिस के नाम पे आप जनता को लूट रहे हो.filter दुरुस्त करने को 1100रू लगेंगे ऐसा आपका इंजिनियर बोल रहा था.सिर्फ 7 महिने मे 1100रू मेंटेनन्स?
आप इस बात पर ध्यान दिजीये और मेरा फिल्टर दुरुस्त कर दीजिये. नहीं तो मैं consumer court मे जाके आपकी कंपनी की शिकायत दर्ज करुंगा. और बताऊंगा की आपकी कंपनी कैसे लोगो को लूट रही हैं.
Hanumant Kaulage
[protected]

Hi i have made service request for my KENT RO FILTER so the technician Chetan kumar visited me but he was providing me 3 filters( 2 pc sediment and 1 carbon) filters of third party Company which seems bogus. i asked him to provide me kent company filters but he said i don't have it.
Technician let me talk to his senior Nitin but he also don't gave me suitable answer.
they are playing with our health by selling fraud filters.no one helped me i talked to Mr. Varinder to provide me answer that why kent is selling fake filters to me.but no one helped me from kent.
We can be serious health issues because of fraud filters from kent. I have all the videos and photos proofs as well as call recordings.

I've requested a routine service and the technician replaced the RO MEMBRANE for my KENT PRIME RO, and when they're gone tank overflow problem started and prefileter overflow problem started. After calling them and requesting to solve this problem as soon as possible but they didn't come up not responded. And when I again registered a complaint against them through customer service, technicians called me and said- "Sir, The service request you availed in Feb 2021 was out of free service and we didn't take any service charge form you and this costing me money and I said that Kent company pays you not you pay them! And " I said- "My Kent RO PRIME is under four year free service and that ends in 2022 and why you bringing up all this after one and half year. And also you're not talking about the present problem you're talking about previous problem. What's the point in this!
This was the worst service I've ever experienced form a reputed company like Kent RO.

Fraud AMC
Purchased AMC on 6.11.20 for 8200/-
Last time filters changed on 26.6.22
But again after two month alarm buzz and now again filter changed but on paid basis charged rs 4000/-
Fraud Kent ro co. and they are stealing money from customers.

Bought a Kent RO super + in dec 2020 with 1 year warranty and 3 year free routine service. Now that 1 year warranty is over, I'm not able to register for free routine service through Kent mobile app as it keeps showing error "cannot create service request for inactive product".

I have raised Kent RO service request on 29th August and scheduled it on 30th August 2 PM. Technician reached home before 12 PM when I was buy. I asked him to come at scheduled time. He left saying that he can come on the next day. I raised a complaint with Kent RO customer service multiple times on the same day requesting for technician service on the same day. But the issue was not resolved.
When I checked the status of the case in the Kent app, it is showing as closed.
Attaching the related screenshots of the case.
Could you please help in resolving the issue.

Please don't purchase this product. The maintenance is very costly. Every 6 months you need to change the filters which cost around Rs. 5000. Apart from this TDS level goes very low which means you are not getting adequate minerals. The consumers need to file a case against this company who is into cheap sales strategy by investing heavily into advertisements but not informing customers about the maintenance cost. I am going to throw away this machine before it calls for next maintenance.

I have chosen best RO as I don't compromise with my health but still I am not satisfied with the product as within 9 months of purchase, it gives problems.
I have called service engineers two times but the services are not satisfactory.

Sr no KR[protected]

I again request you to kindly look into the matter. My kent RO should work properly. Instruct your engineers to give proper service. Otherwise change my product. They have changed the filters on my cost. Still it shows no RO FLOW I couldn't understand why they did not do it properly.

Do it as soon as possible.
Thanks

Hi,

This is in regards to the problem i have been facing with my Kent RO water purifier. In last few months some of the Kent experts has visited my place and tried to fix the issue but they have only ben charging us loads of money and in return we are still facing the challenge. The experts have tried to make money out of our issue and fooling us from past few months.

I have been extremely disappointed with the services from KENT RO. I will be switching to some other company if my issues are not sorted out. Moreover I will never recommend the product to any of my friends, relatives and colleagues.

Regards
Sandeep and Pooja Chand
[protected]
[protected]