Kent RO Complaints & Reviews

On 07/11/2022 asked customer care to register my complaints regarding Kent RO water purifier service. my complaints number is[protected]. Today 08/11/2022 technician name SUNNY KUMAR visited. He behaves like he is boss of my family. My products is under warranty and he refuse to change spare free of cost and asking for spare amount to be paid.
Kent 11133 supreme copper next gen ro water purifier purchase on 12/02/2022 which is under warranty. I need service soon to resolve my problems.

I have purchased kent RO on Aug 2021, which says ZERO water wastage but at the time of installation there was almost half the can water wastage when it was asked the installation team said it will be normal after sometime, i waited 4-5 months since then i am raising concern over calls and tweets because i am not able to raise in there app as the ticket is not closed by local retailer.

Before completion of year a technician comes and reopens a ticket and says i need to check further TDS levels of water and why wastage of water i will get back to you and he went away.

After completion of a year KENT RO sends a person reopening same ticket and the technician says i need to pay Rs. 3500 for replacing RO Chamber, i dont get this the ticket is open since installation even after so many calls and tweets now the person comes and says now its out of warranty so i need to pay .

Please i need some help here even i am ready to file a Case against KENT RO if required not only with me many people tweeting on my thread on tweeter.

Kent service person not shown bill & not giving receipts after payment. He said generate & will sent to email but we not received.

Dear Sir,

I am a Kent RO user since Dec '2019. I have some grievances towards the quality of the product provided by authorized dealer of Kent during replacement.

I get changed all RO membrane in Jan 2022, of Rs.4430/- by technician Ranjeet, Kent dealer M/s Nandan Films, Gaya, Bihar. Again there is a problem in the water outlet in the month of June'2022 and the same person who visited told me that RO main membrane needs to be replaced.

Once again, I get replaced main RO membrane in June 2022 of Rs.3300/-. Again there is a problem in water outlet pressure in Sep 2022. The Kent RO technician who visited told me that the main RO membrane needed to be replaced. I asked the technician what was the reason for this .He said I do not know.

After purchased of products

1. Durability RO membrane of was 2 years

2. Durability RO membrane of was 6 months

3. Durability RO membrane of was 3 months

the source of water is same and the consumption of water is also same.

In view of the above, it found that poor quality of products provided by Kent authorized dealer.

I have serious doubts about the quality of product provided by M/s Nandan Films, Gaya, Bihar, authorised dealer of Kent.

Hi sir,
I have ket ro pearl water purifier I use to do service with kent technician since 5 years.
So same this year also asked to replace consumables he asked the money to purchase so I transfered amount to him via google pay. After that he is not responding to calls and he blocked my number also.

He is kent certifified technician I got his contact through one of the kent office in hyderabad.
Please do needful in this.

Sir your technician ramveer-[protected] haa charged rs 300 without doing service he collect OTP and do not give information regarding pump head leakage and asked to replace whole pump of rs 2650. He is fooling us by giving false information.is this is the way why we pay and trust brands like Kent .please take it and take necessary action to technician. this is matter regarding consumer complaint. of you ignore us we have to move in consumer form regarding same.I have call recording of your technician

Ro is serviced 2 months ago...but again wr ahve same problem...its not working properly...sound of beep comes..

I have purchased a Kent water filter (Serial No. KR[protected]) two years ago. Since the purchase, we have been facing issues with the filters and they are being replaced every 3 - 4 months which is absurdly unusual (recommended time is one year). The product is used moderately for a family of 3 people and the inlet water quality is tested as very good(TDS of around 300). We have raised this issue during the warranty period, but due to COVID restrictions back then, they couldn't check the product, so the service person kept changing the filters every 3-4 months for the time being as a temporary solution. In 2 years we have changed the filters more than "10 times" (each time costing around ₹3000 amounting to ₹30000). Six months back in march, again the service person visited and says that some pump has gone wrong and needs replacement which costs ₹6000 which is absolutely unacceptable. He also mentioned this is "happening only in our product". I am very unsatisfied and frustrated as it had cost us way more than the MRP of the product for maintenance in just 2 years.

Right now the product is out of warranty, but even during the warranty period we changed filters 2 times and I have raised this issue both times. But, due to the COVID situation, they couldn't do anything but send a service person to just change them for the time being. Since march 2022, I have raised multiple complaints through email and every time the response is "As per your trail mail We would like to inform you that we have escalated your case to our service team. please wait while they will look into it. Our team will coordinate with you soon." But I have not received a single email or a call in last six months.

I bought Kent ro grand plus, less than two years back. Recently the water started smelling and tasting horrible. On calling the Kent engineer first he replaced all filters after few days he gain change carbon filter which was already changed 1 month back now he told me that the water storage plastic quality was bad and the smell and horrible taste was because of this bad plastic. This shocks me is that this is the quality being provided by Kent, especially for products through which we consume water. I already paid more than 7000 for filter change

Sir,
It is very unfortunate and very disappointing that undersigned faced repeatedly poor service from your end.A service request was generated by undersigned at 3 pm yesterday.to attend my Kent Ro water purifier as machine not getting ON which under AMC since 6.6.2022.But since AMC taken from your nearest service dealership.located at ASK, ASANSOL, WEST BENGAL.as mentioned, your service owner at ASK, ASANSOL repeatedly harassed to undersigned.Even undersigned personally informed over phone service dealer owner of ASK, ASANSOL to attend my call on priority as water storage tank became empty since yesterday due to machine out of order but till that time none was attended my call however service technician as assigned today call undersigned mobile number at 11 am to ascertain what problem faced and same briefly told by undersigned.
Dear Customer,
Greetings from Kent!
Your request[protected] is assigned to ARINDAM-[protected] Engineer will visit on 09/10/2022 tentatively at 04:30 PM.
Please use registered number to contact him.
Thank You.
So I therefore request you please escalate my issue on high priority to attend tomorrow by 12 pm.otherwise a consumer complaint shall be lodged against Kent RO with a copy to social media for such harrasment.
Regards
SUJAY KANTI DAS

________________________________

Earlier was using Aqua-guard R/O and thought of switching it on KENT
what a bad idea i thought of
why i have changed my RO from aqua to kent
the worst decision of my life
Have bought a kent under the sink RO amounting Rs18000/-
+ water tank Rs 5000+ a purifier candle Rs3000 in a year with multiple times issues occurring which cost me 3000 more with in a year candle change amounting rs 6000, now the service people are approaching me for the AMC amounting rs 8500/-
so in a year have spend approx 40, 000 on this ### KENT RO

DONT EVER BUY KENT RO
HIGHLY DISAPPOINTED...

Thanks
Shilpaa Nagpal
[protected]

Within 8 months of installation of Kent RO from SS Aqua Solution, Bhopal, I have been facing issues with the machine and the taste of water is also not good. I have filed a complaint, the owner has still not sent anyone. We have to buy water cans to drink.

I purchased the RO in 15Sept 2021. This is to inform that despite warranty period of four years for service and also spare part 1year.I have lodged the complaint on 1.09.2022 but nobody came in 15days and also complaint cancel in service centre and again complaint lodged in service on 16.09.2022 . In this regard my warranty period is over on 15.09.2022. Engineer called me your warranty period is over so that you paid in amount of spare part....

Your Kent Grand + bought 2019 started giving trouble after replacement of filter first time in 2021 september.filter was replaced one month back after it started malfunctioning.after that last 11 months I had to spend almost 6000 rupees on various parts and now service person from saraju home care your authorised service centre . ..says I have to replace RO membrane with 3000 rupees...if I have to spend 9000 rupees I might as well drink mineral water

Despite of selling products with 1 year warranty, Kent denied free replacement of faulty parts within 6 months of purchase. Absolute waste of money buying Kent products.

Hi,
To whomsoever it may concern

I purchased KENT RO water purifier in Feb 2021. For one year there wasn't any problem but starting March '22 I have been facing this problem in this product. I have already spent Rs 3900 + Rs 300 + Rs 2900 for various parts replacement and the latest one was just in this month that is September'22. But on 27 Sept'22 it again stopped working and had to call for service ; and the technitian again asked for Rs 2700 for part replacement. Thus I want you to either kindly take your product and release me from this pathetic product or change Or just replace the same because here seems some big scam on either one who is providing the service or the one who is coming for the service. Kindly take immediate action as I don't wish to continue with this product as I have suffered and harrased alot. I also wish to file a complain in the consumer court based upon your response to this.

Thanks & Regards,

Amar Bux Singh
[protected]@gmail.com

Dear Sir,
I have booked for routine service & we got confirmation regarding service like engineer will visit on 20th September & engineer call me & he assured me he will visit on 21st September in earlymorning & I am waiting whole day but no response occurs so I wants to know that why you do this type of activity with customer why you have not give importance of time, why made fool to customers,
If I have purchased product in December 2018 then how product free service is expired why you people cheat to customers
Regards,
Kanhaiya Bhardwaj
[protected]

I purchased the RO in 15Sept 2021. This is to inform that despite warranty period of four years for service and also spare part 1year.I have lodged the complaint on 1.09.2022 but nobody came in 15days and also complaint closed in service centre and again complaint lodged in your side on 16.09.2022 . In this regard my warranty period is over on 15.09.2022. Engineer called me your warranty period is over so that you paid in amount of spare part. I have complaint in warranty period but no response in your site. So I am unable to paid any amount of spare part. Water quality is very poor in Paramakudi area in Tamil nadu-623707.
hence the getting the right products and service for the drinking water was very important.
This has been done intentionally so that no cover in warranty and I will charge the amount.
All details in mention below:
KENT GRAND STAR ZWW MRO-11101
KR[protected]
PURCHED DT 15.09.2021
INSTALLEMENT DT 16.09.2021
COMPLAINT NO:[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄
I have parched new ro so many complaint is there. Kindly resolved the problem as soon as possible.
Regards
Sahdev Das
Mob: [protected]

I've been facing lots of issues after Purchasing kent water purifier. Their service people damage d my product so that we can call every month. This time I called technician from out side and he found the issue. Kent service man damaged parts from inside

Dear Sir,
I'm from the city of Trivandrum in Kerala, India. I own a Kent MAXX water purifier that I bought in 2019. Before we serviced the machine, the filter was functioning well.
By EXCEL SERVICE in Trivandrum City, we had the filters changed on August 10, 2022. The machine is now occasionally beeping, so I've called Excel Service to have it looked at. I wonder if Kent purifiers can be done by EXCEL SERVICE employees. Additionally, how can we verify whether the spare filter is authentic or not?
Regards and thanks,

Baiju Vasavan
Trivandrum
Phone : [protected]