Kent RO Complaints & Reviews

Dear Sir,
I have booked for routine service & we got confirmation regarding service like engineer will visit on 20th September & engineer call me & he assured me he will visit on 21st September in earlymorning & I am waiting whole day but no response occurs so I wants to know that why you do this type of activity with customer why you have not give importance of time, why made fool to customers,
If I have purchased product...

I purchased the RO in 15Sept 2021. This is to inform that despite warranty period of four years for service and also spare part 1year.I have lodged the complaint on 1.09.2022 but nobody came in 15days and also complaint closed in service centre and again complaint lodged in your side on 16.09.2022 . In this regard my warranty period is over on 15.09.2022. Engineer called me your warranty period is over so that you paid in amount of spare...

I've been facing lots of issues after Purchasing kent water purifier. Their service people damage d my product so that we can call every month. This time I called technician from out side and he found the issue. Kent service man damaged parts from inside...

Dear Sir,
I'm from the city of Trivandrum in Kerala, India. I own a Kent MAXX water purifier that I bought in 2019. Before we serviced the machine, the filter was functioning well.
By EXCEL SERVICE in Trivandrum City, we had the filters changed on August 10, 2022. The machine is now occasionally beeping, so I've called Excel Service to have it looked at. I wonder if Kent purifiers can be done by EXCEL SERVICE employees. Additionally,...

Changing of water filters inside the Ro machine as it's been 1 year. And changing the locating of purifier....

Water quality is very poor in Bangalore and hence the getting the right products and service for the drinking water was very important.

Filters purchased from the KENT was duplicate which was confirmed by the authorized technician from KENT. There was no action or response form the authorities when the issues was notified to them. I have already shared the details of the payment/AMC details and details of the faulty units supplied...

I got my RO repaired on 31st July, 2022. The technician did not mount the machine properly on wall. After he left, the RO machine fell down and stopped working. I immediately called service centre and they resend a new technician who then fixed it. Now after one months, it again stopped working. When we raised the complaint, the technician now is saying that your motor, wire and adapter have been damaged and it will be changed which will...

कल मैने सर्व्हिस रिक्वेस्ट की थी की पाणी की टेस्ट बदल गयी हैं. आपका इंजिनियर आज आया था. ओ बता रहा था की sediment carbon खराब हो गये है. Pre filter आपने नही बैठाया है.आपके जीस इंजिनियर ने पहली...

Hi i have made service request for my KENT RO FILTER so the technician Chetan kumar visited me but he was providing me 3 filters( 2 pc sediment and 1 carbon) filters of third party Company which seems bogus. i asked him to provide me kent company filters but he said i don't have it.
Technician let me talk to his senior Nitin but he also don't gave me suitable answer.
they are playing with our health by selling fraud filters.no...

I've requested a routine service and the technician replaced the RO MEMBRANE for my KENT PRIME RO, and when they're gone tank overflow problem started and prefileter overflow problem started. After calling them and requesting to solve this problem as soon as possible but they didn't come up not responded. And when I again registered a complaint against them through customer service, technicians called me and said- "Sir, The service request...

Fraud AMC
Purchased AMC on 6.11.20 for 8200/-
Last time filters changed on 26.6.22
But again after two month alarm buzz and now again filter changed but on paid basis charged rs 4000/-
Fraud Kent ro co. and they are stealing money from customers....

Bought a Kent RO super + in dec 2020 with 1 year warranty and 3 year free routine service. Now that 1 year warranty is over, I'm not able to register for free routine service through Kent mobile app as it keeps showing error "cannot create service request for inactive product"....

I have raised Kent RO service request on 29th August and scheduled it on 30th August 2 PM. Technician reached home before 12 PM when I was buy. I asked him to come at scheduled time. He left saying that he can come on the next day. I raised a complaint with Kent RO customer service multiple times on the same day requesting for technician service on the same day. But the issue was not resolved.
When I checked the status of the case...

Please don't purchase this product. The maintenance is very costly. Every 6 months you need to change the filters which cost around Rs. 5000. Apart from this TDS level goes very low which means you are not getting adequate minerals. The consumers need to file a case against this company who is into cheap sales strategy by investing heavily into advertisements but not informing customers about the maintenance cost. I am going to throw away...

I have chosen best RO as I don't compromise with my health but still I am not satisfied with the product as within 9 months of purchase, it gives problems.
I have called service engineers two times but the services are not satisfactory.

Sr no KR[protected]

I again request you to kindly look into the matter. My kent RO should work properly. Instruct your engineers to give proper service. Otherwise change...

Hi,

This is in regards to the problem i have been facing with my Kent RO water purifier. In last few months some of the Kent experts has visited my place and tried to fix the issue but they have only ben charging us loads of money and in return we are still facing the challenge. The experts have tried to make money out of our issue and fooling us from past few months.

I have been extremely disappointed with...

Charged extra during installation for pre filter, but till now no invoice received, even after frequent follow-ups....

The wall mount support at the back of the machine body broke off while the technician was taking the machine off the hook.The technician was clueless about what to do and called his senior who not only didnot solve the problem but was shouting on top of his voice, argumenting that this part is not covered and can be replaced only after 7days.The technician then left d machine on d kitchen top and went away.Now it's impossible for us to use...

Company named Kent RO [protected]@[protected], i have booked for kent purifier filters replacement instead of kent spares technician used and replaced by cheap spares parts by local Visakhapatnam agent [protected] advise, charged me 3 times extra cost than MRP and didnt provided me neither bill nor warranty. If asked for it threatening in return. Now the system is out of operation due to bad service, wrong spares and from last 10 days not responding...

Hi Team,

I am Ankush Makani from Gurgaon, sector 9 using Kent RO since last 05 years. Even I also availed Kent_AMC basis on company trust and services provided by you.

I raised request on 15th of Aug -22 from Kent customer care for servicing my machine as it was not working properly.
It took around 5 days to visit my place by service engineer who found motor is not working while servicing.
Now...