Kent RO Complaints & Reviews

My issue still not resolve after complain. My complaint no is[protected]. My complaint is pending since 3 days. All though my RO is under AMC.
Service engineer is denying to resolve the issue because they haven't the motor to change.

My family is bounded to drink dirty water.
If any health problem comes to My family specially my two daughters 1year & 5 years than Kent is responsible.

Kindly do the needful.

Regards
Abhilash
[protected]

I bought a kent grand star. The machine was installed on nov 12th. Exactly in 10 days and the display is showing a message low ro flow, low minerals.

The service engineer is saying the sensor is defective. How could such an expensive machine have defective product when they are charging a premium compared to other products

They aren’t even willing to replace the product even though during sales they said they would take care of everything with complete replacement. They said that’s the advantage of buying directly compared to online retailers.

Frustrating experience. Numerous phone calls. Nothing is working yet

I want to register a complaint against Anil Agency RO, MadanMahal, Jabalpur.They took 4800 rupees on the name of AMC, but have fitted local filters and not kent. Now they are denying that they did not fit it.
I had lost the receipt, but have found it recently. But they are not accepting.

Its a CHEAT on the name of KENT.
Pathetic Experience.

Pathetic service from kent.
I bought my kent grand star on 5th nov. Since then led display is showing "high minerals".

Kent service technical opened the ro machine multiple times and replaced the sensor but still same problem.

I have been chasing up kent ro customer care number, every time i am getting false commitment that this issue will be resolved soon.

I have called them 15 times but even after so many days issue remain same.

It is manufacturing defect in my new ro but kent service so pathetic nobody bother to resolve the problem. Looks like i wasted my whole money.

Kent RO Grand Star Stopped working after 3 weeks of purchasing the product. They claimed it to be the best product among the Kent purifiers available currently. Raised a service one person visited but was not able to resolve the issue, said he will send a senior person. No one came after that. Even after repeated calls nothing happened. They put our call on hold every time. And after waiting just come back saying they have escalated the issue but nothing happens.
We bought it from Suraksha Water near kaikondrahalli, Sarjapur main road, Bangalore.

Dear sir,
We purchase a kent ro in yomax electronics shop no 002 sadonay pride, opp achraj tower 1 chhaoni sqaure, sadar, nagpur -440001. And his mail id is - yomax. [protected]@gmail.com. They are not reply our call,, we are soo irritate to his responses.. When we call to him, his personal staff behavior is sooo ugly,, and his phone number is [protected] (Manoj) we want so more ro but we will never purchase kent ro again. If any esquire please context us [protected] if you are not help to us.. We call grahak seva aayog..

Thank you.

I had ordered for a kent tap water purifier online from kent website on 1st of november for order no #6850, knowing from my friends in advance on their miniscule presence in south india.

But till date i haven't recieved my materials and my mails and calling of their number[protected] is of no use as some body picks up the phone if they like or it keeps on ringing when transfered.

I have realized my mistake of ordering through kent and i am not doing this mistake again, so people out there if planning for water purifier please look for local options they are far better do not trust this giants.
Thanks

Dear sir,
We purchase kent water purifier super star in date 26 sep 2018 in yomax electronics shop no 001, sadoday prise, opp acharaj tower 1, chhaoni square sadar nagpur -440001 ph[protected],
Our kent r. O service is pending.. And he is not coming.. When we call to him,, his behavior are soo rude.. Please help to us. And provide to us a service. If any enquiry please call [protected] mr umesh bansal.

The maintenance cost for Kent ro+uv water filter is too high .Ihave almost changed 80-90 % of the Kent part this year and it has already costed my around 7k which is around the half of the price.Even i raised this issue with there customer care and mailed them with the receipts but no satisfactory answer.The equipment comes with 3 months warranty which is very less.Over to it they are charging for the service charge every-time around 300 rupees. bearing this high maintenance cost is very difficult. Its better to use packaged mineral water.

I am using kent ro prime tc model since 3 years now. Last time when i had raised a routine service request with kent customer support, they sent technician from one of their authorized agency named 'quick services'. He suggested us to take amc which we also thought would be an good idea, but it seemed to be an worse idea to take. The quick services agency numbers mentioned in the bill/amc certifcate are not working. Since 2 days we are raising request and asking the support to assign it to quick services as we have amc with them, and we are not getting and help/support for such small thing. Everytime, they are assigning it some other agencies and they are calling and saying that they would charge us as amc is not with them.

After calling multiple times, kent support says cancel the request and raise a new one and ask the customer support agent to assign it to quick services agency.

I don't get this, i am asking simple request to kent customer support for assigning the request to quick services but they are not doing it.

If for such reason kent support is taking more than 2 days just to assign then this is not a good service to customer instead this is harassment.

We feel cheated. I am worried if the quick services is shut down permanently or was a fraud agency, but they were introduced to us by kent customer support as authorized dealers, so its kent responsibility to provide support from any other agency if needed.

Regards,
Shirish kamalapurkar

Hi,

I purchased one kent ro through amazon 3 months back on 21st of august 2018.

Product: kent grand plus 8-litre mineral ro + uv/uf with tds controller water purifier

Issue: machine is mal functioning frequently. Already 5 technician visit done and many parts of the machine replaced. Already ro membrane twice, filter, carbon etc replaced. I want replacement of the machine. I suspect some manufacturing defect with the machine.

I have a kent ro filter issue where in i am getting noice in the machine on 17 nov 2018
Raised a complaint request no:[protected].
Tech named vijith - chennai location karapakam area has came in for a home visit told that the ro filter has gone bad. He said we can fix it only by replacing only the ro filter.
When i ask him the price of it he said cost : 4750.

When i checked with the the kent site : it shows powp-ro membrane welded 8"

Url : https://www.kent.co.in/customer-care-service

When i asked the same to the kent customer care they said 2500 for the ro filter
When i tell them that the tech has cheated me by charging more they are not taking it seriously & saying that we will send an other tech to fix the issue.

This is how the kent service is

Later i have escalated the issue spoken to the local area manager of my area karapakam. With in the conversation the manager has disconnected the call.

I have made a compliment to the call centre with the local area manager's behaviour. Told that i have to escalate the issue to the floor manager.

Floor manager janardan is a such a stupid not even worried about the user concern. When i ask him to take the responsibility of the issue untill my issue is fixed & asked him to share the office extension he disconnected the call with i am on call with him.
When i call them again agent says that might be a technical issue.

There was no proper response from the team.

If they gonna follow the same patten of maintaing the managers like this
The company will loose the valuable customer & the trust on the kent.

Installation repuest no[protected] dated 14 nov 18 timing 8:45 my kent ro not installed after 48 hours when i call to costumes care they told your request have been forward technician will contact to u but i have not get any call from kent service provider yet today they told me for next 12-24 hours but i have not get a call

Plz do needful...

Complaint no[protected] was raised on 2/11/2018 for attending machine defect... Now its 16/11/2018 company is not responding to attain the problem on time.. There technicians are saying for 1 complaint we are not visiting the site if complaints are more than 3-4 in your area then only we visit the site otherwise wait till the complaint number to increase to 3-4.. For the same call was given to customer care but there response is also not at committing level... They are just saying that in coming 4 hrs. Our senior will call you back for the concern.. Now 24 hrs. Has been passed there is not a single call from customer care and till now there no technician visit for attending the problem...

I have purchased kent prime # KR[protected] in april 2016 since then i spent 10000 for maintenance (Excluding two repair in warranty period). Recently in april 18 i have been charged 2500 for filters and then in jun again i have been charged 3000 for something else. Again It stoped working suddenly in September 18. When I placed complain on this platform on 4 SEP 18 service technician attended complain and demandeda300 as visit charges.
Just 2 month passed from earlier complain which was attended by Kent RO service agent today my Kent RO stop functioning again. How can a system with a reputed brand can have so frequent breakdowns. How can I bare the repair cost every after 2 month. In earlier complain service area manager said "for healthy water that much cost is genuine". I just want to know the justification on promise given while on purchase i.e. annual maintenance cost will be Less than 2000. I suggest every one to buy a local RO of rupees 8000 instead of Kent RO. This was my mistake that I trusted the brand. So please don't repeat same mistake. For Kent RO representative please call me at [protected].

Sir I purchased kent grand plus mineral ro sr.no.KR[protected] and it worked well for first 04 months and after that there was no water outlet from the machine. Regarding this I made a call to the customer care so many times they simply bluffed that with in 24 to 48 hrs our engineer will visit at your house, all bluff after 08 days also no body came to attend the problem. again I called the customer care they forwarded the call to their superior who connected me to the area sales manger through conferencing and the area sales manager assured me that within 36 hours our engineer will visit, but again of no use. next day I again called customer care they gave me the number of other engineer, when I called him he asked me to the call the same person who came to install it. when I called the one who installed it I got the reply that as I am In goa for 06 days I can not come now.
when again I contacted the person whose number was given by the company he advised me to wait for 06 days. sir really the after sales service provided by the kent ro is really pathetic. I was planning to buy another kent ro but now I think I must think again, sir as my machine is under warranty no body is coming to attend it. sir kindly if they are not providing free service of machine under warranty then they must spread rumors of providing 05 years of free service.sir kindly look into the matter.

We got this product just over 1 year ago and I have already called customer care with issues around 5-10 times already. In the first year I didn't really bother because the service was free but I had to spend a lot on filters. Recently it again broke down and apparently according to the company technician this is a bigger problem and the suggestion from him was to replace the pump every year which costs Rs.5000/- every year. Do you really think customer is going to spend that much every year for a Rs 16000/- product? Also I have my relatives who have been using KENT products for as long as I can remember and they have had no issues apart from the occasional filter change. I suspect this is a faculty product and I would want you to find a solution for this. I'm absolutely dissatisfied with the this product

I have amc from apex and it been 6 days i have been continuously chasing then to visit but nobody has come yes i have made almost 150 calls to them but not solution. Tds level is almost 20 when i last checked.
I am very unhappy with the kind of service kent is giving. I have started feeling that i have made a wrong choice by choosing kent. Please resolve my issue asap. My mobile number is [protected]

This is in continuation to my previous complaint against kent ro.
Today kent management sent one engineer to adress my complaint and to find out the malfunction of their product. The purpose of this visit was to resolve the complaint and to see the losses what i lost. But that engieer came and did nothing and after that he was asking for service charge of rupees 300.

Kent sent an engineer their own without my request and wants customer will bear the expenses.

This is next to the cheapest response from kent.

Replaced the kent ro motorised pump unit and paid rs 3750 including the service charges. After fixing the repair there is immediate leakage from the filter unit. The issue occurred after fixing the pump and the customer care as well as the service person were informed of the same. However it is still not attended. I don’t intend to pay any service charges again for same day failure after replacement of the pump. And the service guy sent through kent customer service mr ganapati sahu instead of getting things fixing is insisting for getting a ro of livepure make. This is thoroughly unprofessional
Regards
Manorama swain
+91 [protected]/[protected]