Kent RO Complaints & Reviews

As mentioned in the subject, inlet pipe has been cut its own and make flood in my house. I was not available at my home for last 10 days and during these days this miracle happend with kend ro water purifier. Due to this many house hold items have been spoiled which worth in thousands. Poor quality of kent ro product has proved that dont belive on glittery ads by celebrities. Kent management is responsible for this loss.

I have raise a request number [protected] on date 28th november 2018 which was supposed to solve in 24 hours and it was simply closed without solving it. To buy time another request was raised [protected] on 1st november to solve the problem. No body visited by place and when i escalated to senior mr ankur talked with me and without listening me completely he dropped the call. I was speaking in a proper professional behavior whose recording can be listen to verify the same. This was the behavior of mr ankur. Then i again called customer care and talked with senior guy name mr prakash who patiently listen me and had also done tele conferencing with mr satish of bangalore who was going to solve my case on 2 nov 2018. For this again my old request [protected] is closed and and new case was registered with [protected]. A message have also come that mr nanda will come and visit the place. I call mr nandkumar at 12:30 pm on 2nov 2018 as per the number shared to me of nand kumar in mobile. He told he will visit by 3:00 pm today and his 3:00 pm is still not over. May be he forget to told me 3:00 pm of 2020 or some other year he will visit. I called again customer care around 19:26 on 2 nov 2018 somebody pick the call and when i told transfer it to your senior then he transferred the call and after that i waited 41minutes and 46 seconds on the same call so that some senior will come and talk. Finally i ended up call by registering on call back from your side. At least the guy who initially picked the call can say me that seniors were not available or as if he was also waiting that clock should turn to 20:00 so that office hour is off.

Summarize the mail

1) i am suffering from worst service of yours from 28 nov 2018 knowing drinking water is how much important for human life. I have a kid of 6 years and other an infant just 1+ years.

2) its been week my problem is not resolved and new ticket is created everytime to buy time.

3) this is my condition after calling to kent service centre number many times, talking to there three esclation department senior member and writing and sending more than 3 times mail on [protected]@kentrosystems.com
[protected]@kent.co.in
[protected]@kent.co.in
[protected]@kentcustomercare.co.in. No body even care to reply your mail.

Regards
Saket

:#re-34280#:[protected]

I have been calling kent for 10 days now. For a uv chamber leakage problem. There was a technician who visited me with a used chamber, twice, which leaked after fitment. Upon complaining, the technician abused me for not agreeing to take up the leaking chamber and paying the service charge.. They r trying to close the case without a resolution.

Dear mr. Rashid
Kent ro.m/c
Subject: amc renewal
It was discussed regarding complaints against kent ro m/c amc in details before and after AMC start as on dated 30.10.2018, after that you have extended my AMC for 8 to 10 days from 2.11.2018 and promised me to pick up the amc cheque on 04.11.2018. But as explained you the past experience the same thing (as last year, your technician has changed the electric panel having cost app. Rs 1000 paid by me and he has confused me when I questioned him that if I have checked the same panel from another technician then he replied that it will work but not in your ro m/c) has been happened at 4AM on 03.11.2018 the ro has started the weep voice and stopped the water supply. So, you are requested to send the senior technician (not the area technician because he has set up the weep timer and refused to do the service during AMC period as discussed) for free service.
Regards,
anupama
uday acharya
Mob. No. [protected], [protected]

We called a person from Kent to fix some issues in our Kent RO. And he changed all the products such as motor, Chalks, and SMP and they all are bogus and fake. I know we should check it before but my we trusted them, the biggest mistake we did here. Like how this co is working I am unable to understand! The worst service I have ever experience!

Dear sir my name j k singh registered mobile number is [protected] in month of january i give a complain regarding some technical fault in my aro your technician come and check the machine and change some part and leave the u f membrane connection. After that gradually my hospital bill increase. Now i give a complain for water leaking problam to your customer support no. Your technician come and told. Your connection o[censored] f membrane is missing. It's your technician fault. Second thing i call regarding this problem in your customer support no mr subramaniam your regional manager talk with me and told me it's your fault you don't know about the connection it's your fault only. Can you chek my conversation with mr subramanianm he is blaming me why you are trust in my technician and kent aro service. I want to claim about your service and and i want to claim my medical bill. It's increase for your fault only

It's been over 40 days I have been every day following up on customs care and email and also spoke to the final manager Mr deepak Nakwa over 40 days I have not working va time cleaner at my place and no one is helping me resolve the issue it's the most disgusting customer care and after sales I have ever see this people are cheats 40 days every single day of followup and no results

I had registered a complaint with kent customer care that my kent ro system was giving out unpalatable water. Their technician replaced a set of filters as well as the membrane and charged me rs. 4050. After completing the repair the quality of the water as checked and confirmed by the kent technician was still very poor and beyond acceptable standards, but he told me that quality will automatically improve after using the machine for three day. But still after more than seven days the taste of the water is awful and tds value is much beyond the acceptable standards. The kent customer care is not solving the problem. So after spending rs. 4050 and changing complete kit as demanded by kent technician, i am forced to drink unhealthy water for more than a week. Now today the machine has suddenly stopped giving out water. It shows that shoddy work is done by kent technician and large amounts of money is being charged from customers in the name of repair and still no result is achieved. Customer is losing money and suffering enormously as he has no drinking water inspite of purchasing kent ro machine for around 15000 and then spending 4050 for repairs. Very very disappointed.

I had purchased an kent grant plus ro on 30th april, 2018. I had made an complaint of tank leakage card via kent app on 19th october. Case id[protected]
Service man demand bribe for check the product, while i had denied to pay, my complaint was closed.
On today after replacing new tank, service man demand satisfaction code. While on denied to provide, service man try to create pressure on me.
After that new tank was open from kent ro and left the home.
New complaint no[protected] dated 21st october, 2018
Product no. Kr[protected]

P. No of customer [protected]

Service man and head of hisar has also misbhave with me.

We have purchased kent maxx 7litre (Uv+uf) purifier through flipkart and it was delivered on 12th oct.

On the same day of the product delivery, kent technician visited our home for installation and informed that the purchased purifier will not work at your residence due to low water pressure.

He advised to buy a separate booster pump from kent which would be an additional cost of rs.2500/-.

Before...

We have kent ro elite which is under amc. We have recently changed parts in 17th july 2018 invoice no. V[protected].in oct visit of service engineer, he told us that parts need to be changed again. We are not able to understand why membrane need to be changed this much frequently. On enquiry we were told that kent ro does not provide warranty in our area of nehru place. On contacting customer support we were told that warranty of 3 months exist on every product. There is discrepancy in what your customer care tells and what your engineer tells. It’s ridiculous we should change membrane every 3 months. No one is helping us

Respected sir,
We have a kent r o water filter purchased in chintamani pin code 563125... Our filter is not working for the past ten days and every day we are giving complaints to a service person by name kumar whose phone contact number is [protected]... Kindly look into the matter and do the needfull...
Thanking you...
Dr syed ifthekar
Ph:[protected]

In march 2018, we had called ro clinic for a problem: water was leaking from the kent ro filter. Ro clinic is an authorized kent ro servicer in bengaluru. The technician came and changed prefilter bit for inr 1300 and then ro membrane & fittings, filter bit again for a total of inr 5850. I have receipts for all these.

Now in oct 2018, the same problem appeared and water is leaking from the filter. I am concerned that the servicer does not know what the problem is and we are incurring costs to the tune of over inr 7000 each time.

I want to complain to the head office and see what can be done. I want to change the product to something simpler and preferably not kent as i feel the costs of maintenance is bvery high. Can you help solve this problem?

I bought kent excel+ unit in sep-2018, there was issue with the storage tank from the day it was installed. I have till now raised many service requests and after having so many representatives visit they finally figured out that that storage tank has to be replaced. To my irony these guys are now saying the storage tank is not in warranty, can you believe that. Nowhere in the manual it says that the storage tank is not covered in warranty. Also it had issues from the day it was installed, so basically i received a defective piece. Nothing short of a horrible product and a pathetic service.

Dear sir,
I have bought kent ro system from jayakumaran agency karaikudi the unit just crossed warranty period (1 year 3 months).

For past a week the unit is having leakages which had informed to dealer as well service center but there is no prompt reply till today our unit problem has not rectified.

We are giving preferences to branded item but after sales proceeds there no post support.
Customer: p. Amutha
Burma colony
Karaikudi
Tamilnadu

The worst installation service ever from the Kent.

Firstly the agent came late to install and the service he did was extremely worst.
He doesn't even know how to handle taps with tools. He broke the tap while Installing it. Again keep on saying that the taps are old and it's not his fault.

We live in 2nd floor. While removing the broken tap from the pipeline then he damaged the internal piping system in the house and which resulted in water leakage in the 1st floor building which was down o[censored]s.

The entire roof of the 1st floor house started leaking water and all the appliances and items in the house were damaged due to the water leaking from the roof.

They can't even understand what's happening until we got it repaired from the local plumber. He stated that the installation guy broke the pipeline.

It has costed them a lot of money to replace the items damaged in the house due to water leakage.

Now the question is who is going to pay for the damaged caused? The technician or the Kent company.

This is the company's fault that they hire the people who don't have knowledge. When we call the customer care then keep the call on hold. Worst customer service also.

I request the company to pay for the damage caused due to their people lack of knowledge how to install it. This is not at all acceptable from the big company "Kent" who hires such people.

At this point I only need one thing. Just pay for the damage caused.

I am hoping for the positive response from the Kent.

Thank You.

Have been using a kent ro machine for the past 1.5 yrs. The pump-motor joint has been leaking cost for this 2400+300. I have changed almost all the parts earlier already paid around 4000 in a year. Ro filter was also damaged in 6 months. Why is all parts being replaced and not repaired. Why this much cost. Why the loot. From my experience i wouldn't recommend kent.

Hello,

This is to bring to your kind notice that i purchased kent ro purifier from a local retailer shop at shahjahanpur u. P, on november 2017.
At the time of purchase i was promised 2 free servicing for 1 year but from last 2-3 months there hasn't been any contact from the servicing team there.
From last 15 days i have been registering complaints to the local retailer as well as to the kent helpline number but still there hasn't been any visit from any of the kent representatives or technician. Daily i am getting calls that the servicing person will vist within 24 hours but still no one apperas.
I have been facing issue regarding water quality and this type of servicing wasn't expected from your side at the time of purchase.

So, i request you to look into this matter asap or else i would be compelled to register a complaint to higher authorities.

Hope you would do the needful.

Regards,
Sajal khanna

I had buyed a kent grand plus mineral r. O. I had filled a complain of motor pump which was giving sound and not working properly and now it is not working. I had called for service dated 13/10/2018 my case id is[protected], my model no is kr - [protected],
One of the engineer from dehradun kent service came and bring different and serviced motor of different model. When i cheked then i refused to put that motor pump, he also changed my frt 300 to frt 550 without my knowledge. I had buyed this kent r. O. Two months ago.
The service provided by kent r. O. Is not upto the mark in dehradun uttarakhand area.
I called kent service customer care four times but no service engineer visited my house, my complain is not yet fulfilled.

First of all, the product of kent is not up to the mark. Often and on the ro get ito trouble. I am using the kent ro pearl since 4 years and faced lot of problems and issues with this product. Recently, filter was non-working, so called the technician. Fortunately, i got two call from kent technician; one of them told me the proce of filter is 3500/- and the other one told me its 4500/-. When i charged him (Named dinesh) he told me yes its 3500/-. And he has no words to justify himself. Fraud communication has been carried out with high price. Kent's service is so bad. I will never recommend anyone about kent's product. Moreover, i will discourage my known surroundings to not to buy kent's product.