Kent RO Complaints & Reviews

Leakage is going soon after installation... Even in repeated complaint service technicians did not repaired it... They suggested for febiquik or tape to combat leakage... Asked otp... Today mr azam ([protected]) for r request[protected], - asked for completion otp by saying that he will replace the storage tank within 15days and cloesd the request without doing any thing from his side... Very bad experience from kent service provider from lucknow. Product is under warranty as installation date is 19march 2018.
Please replace the needful part
Dr maroof jilani
Luck now

In a month my kent grand+ ro has started giving hot water and making noise. Taste of water has got worsened day by day. You can stand near the machine due to sound of machine. I registered a complaint and technician came after 2 days and said membrane+frt has got damaged. You can think within a month their system becomes faulty. You can imagine how good they build a system. I'm asking myself was it a good decision to go with kent. I don't think so. They charge ₹2700 for membrane. Pathetic system with dull service.

I Dr. NEERAJ KUMAR SINGH M.D. M.B.B.S. (assistant professor) has bought KENT PRIME MINERAL RO kr[protected], in warranty with istallation date 24-q10-2017. but inspite of repeated service request, no one is attending. i would not buy kent product in future, promice.
i am sharing technician details who have rejected the complaint and closed the request by itself.
1. krishna kant verma - ph - [protected]
2. ratan agrahatri - ph - [protected]
3. ganesh - ph - [protected]
these are the technicians and krishna kant verma has rejected the request twice.
kindly take some serious action against them or expel them from kent.
i am putting a complaint against kent in consumer forum too.

My name is anil s joshi
From karjat dist raigad.
I complaint against kent in consumer forums website through kent. On first service your service engineer tells that to fit extra purifier filter for secure my kent purifier, then second time service engineer tells that it's duplicate. And tells my purifier filter damaged for that filter, it'd ridiculous experience from kent

Plz resolve this problem immediately otherwise i take another action against kent

Anil a joshi
Contact no - [protected].
From karjat

This is in context for replacement of my kent maxx water purifier purchased last year. The machine has broken down 11 times over a span of one year and regularly repaired. Still the problem persists but the company is not willing to replace it citing no replacement policy and i have to bear the expenses.in normal circumstances, once or twice the machine can go bad, but in my case it has far exceeded it which proves the manufacturing fault, which the company is not willing to accept. I had been constantly assured that the problem will be solved since the machine was in warranty. Now the machine is out of warranty and the company is demanding charges for repair and spare parts, which is not fair since they are not able to solve the issue for the past one year and their engineers/technicians have failed miserably and not able to solve the problem. Presently the machine is not functional and i am not willing to spend any more on it since there is a manufacturing defect as can be seen from the records. Hence i want my machine to be replaced with a new one as soon as possible to avoid any inconvenience.

Details of model:
Kent maxx kr[protected]

We have lodged a complaint on 03/05/2018. Our machine is totally dead with constant alarm sounding. There is a ca patient at our home & thats why we requested a early solution of the problem. But unfortunately that local service centre nc sales & services in kolkata is least bothered to respond. Repeated calls to centre is answered by a phone operator who parrots the same line again and again. Bloody use less organisation. Biggest mistake to buy a product of kent.

We asked for replacement of the filters off our kent ro water purifier. The otp was 65527. Though it was assured that the technician will come in 48 hours, no technician has visited here still after 5 days. First the chittoor office contacted me on phone and transfered the case to tirupati office. The tirupati office contacted me on phone and assured to come on 3rd september for sure. Yesterday (4th setember) i called him again to remind. He again assured me to come today, but has not come. Now he is not even picking up the call.

The filters are now so damaged that waterflow has come down and we even do not know how much safe is the water that we are giving to our kids to drink.

I had booked a service request on 04th september, 2018 for my water purifier kent max for normal servicing job. My request no. Was[protected]. The machine was under warranty. The job was originally assigned to one mr. Binay (Cell[protected] via text message from kent. However, one mr. Anil (Cell[protected] from royal service, an authorised service franchisee of kent, had visited my home at 4.30 pm yesterday. Initially we hesitated to allow him as he did not wear kent’s uniform and as such has no proof that kent had sent him for the job. But as he insisted, we somehow allowed him to carry out the job in good faith. He had started servicing job and at 6.30 pm when he finished it off, the machine started leaking water profusely. When we asked him to repair the same as it was not there before he started his job, he expressed his inability to do the same. We instantly called kent for a senior technician. Accordingly, one ms. Moumita chakraborty called us up from the aforesaid service agency and told us that no technician could be sent instantly and we must let her person go and she would arrange someone in due course to complete the servicing. When we argued that her technician had damaged our new machine under warranty badly, she started abusing us over phone, teaching us manners and saying sarcastically that we did not make any big deal by purchasing a machine from kent etc. We ignored these saying we wanted a senior executive today at any cost as water is dripping from the machine constantly and we have no other alternative source of drinking water without this. Then a senior technician, mr. Priyabrata hazra, came and instantly started abusing us saying it was a mistake on his part to visit our home. He even warned me, saying – you can go at any length, complain at any level, but this will not be repaired. Then i told him that i will call police if he continued such howling and shouting and abusing us without taking any action to repair the damaged machine. Seeing we are stubborn, he finally admitted that the junior technician, mr. Anil, had somehow damaged the ccb of my machine and it requires replacement. I told him categorically that i would not allow them to leave unless and until they put my machine under warranty back to its original condition. After much argument and abuse, he finally replaced the same and left my home at around 8.40 pm at night. The entire fiasco created huge stress and tension for my octogenarian father and my wife and i have to call up a doctor yesterday for their treatment subsequently.

Now, vide this mail, i am raising certain issues to kent:

1. Do you really this it is a foul play of replacing genuine machine parts by a local one? If so, who will take the responsibility of the wrong-doing?
2. Do i really commit any crime by purchasing a water purifier from kent? I had been using the same from eureka forbes for last sixteen years and never faced such a problem ;
3. Can you stop sending any technicians from this service agency, royal service in future?
4. Do you send only authorised executive wearing uniform and carrying proper i-card for the safety of your consumer? It is highly unethical and risky to send any person for servicing whose name is not originally proposed by kent, in case of any untoward incident, will kent shoulder the responsibility?
5. Do you really take any action against this vinay and anil and priyabrata and moumita and the agency itself to set precedence? Or, do we really stop using your machine and stop recommending others to use the same?

I have not yet close the service as i am not at all satisfied with the issue and eagerly waiting for your response to my mail before initiating any further action on this issue...

I have kent ro system installed in my home 10 years back.
Im in bangalore. I need service help. I have paid for amc but i dont get any service. Ro system was working fine but after payment of amc - dealer in bangalore (Sanjay nagar) doesnot attend calls & doesnot do service of machine. My calls to service centre not attended & service engineer doesnot bother about the calls

Pathetic service by kent. Purchased a ro from kent in 2017 and within 11 months, service person, send kent cutomer care told to replace 3 filters costing 3500. Also insisted on buying additional amc and spending 7000.
Later on, when we called kent ro customer care, they told this is a third party amc and they have no idea.
Why on the earth then you send these local agency "rain drops" to us.
Now it is exact 2 months since the last service and ro has completely stopped working and inspite of calling multiple times, no one turned up.
Finally when we raised a request again with kent, a technician turned up and after checking again telling some part is gone and although we have paid for amc, he doesn't have part and we should for font know how many days.

Wake up kent ro!!! Stop bluffing the customer,
This is my final request to look into the matter or else take your ro back.

Highly irresposible behaviour, a bunch of cheatsters fraud, would recommend never to buy kent filter. Inspite of repeated remindets and calls, the technician does not even turn up to check the product, moreover the peopleat the complaint centre are simply unaware of the procedure to be followed. Ii had lodged a compaint at the service centre on 25th august 2018, but there is very poor response. They charge us rs 5000 for a yearly contract on service, but when the service is required there is no follow up, the technician and the entire management gives lame excuses which lead nowhere. Really feel so pissed off calling them ip regularly but with no response at all. My filter is yet not working till date

My complaint is after installation no any response or notification get from kent ro for regular services. Now when i inform about service, then he gave the answer to give service on a paid basis while i could not given any service after installation. Is not any responsibility to know how many ro machine install in particular areas and was given regular service in warrenty period. He keep quit and wait to cross warenty period
. Very bad and poor service and rude behaviour to customer.
Ithink they have only intrest to sale the products.

Neeraj

My kent pearl ro is under warranty. On 02.09.2018 one of the support hook broken. Immediately i have registered the complaint using their app. My request id is[protected]. On 03.09.2018 i received an sms with details of the service engineer. Until 4 pm no body called or attended and lethargic answer from customer care too. Serious manufacturing defect.

I have purchased kent prime in april 2016 since then i spent 10000 for maintenance (Excluding two repair in warranty period). Recently in april 18 i have been charged 2500 for filters and then in jun again i have been charged 3000 torso. E spare. It stops working suddenly and i have to spend some amount. It again started warning alarm i have to arranged 3k-4k again for its repair/maintenance. Never buy kent. It's better to buy a local ro cost around 8000.

Hi,

I have purchased a ro purifier in 2015 for approximately 8000 rs. Since then we have spent around 9000rs on the maintenance. All the parts needs regular replacements. Now the money spent on the maintenance is more than the product itself in 3 years. Now the latest bill has come around 2700rs. So we are not ready to encourage this.
Is this the quality of your products.? I'm very disappointed.
Let me know what actions will you take to solve this.

[protected]@gmail.com

I have kent ace in warranty but its tank is leakeging. And the company says we cant do anything in it. There is no breakage its leaking from water level meter. I m really dissappointed bcoz using cant from last 4 years. If company not resolved my problem i will write all the matter on my social to disclose the fraud in the name of service. Cont no is [protected]

Just before warranty they charged 1000 for changing the filter and later the RO started giving problem within a month. Technician installing faulty components. Also ask for new charges even when informed it's within warranty. Just in July I paid 2500 and now they are asking for another 2500.

Dear Kent RO team,
I would like to inform you that i have worked with Kent RO system for last 3 year and on 18 july 2018 i have resigned from my designation due to my personal problems and clear all allotted assets of Kent RO systems but still i did not received my salary of 22 days along with that my Original certificate deposited in HR department they were deny to provide my Certificates, now i am requesting you please look into this matter seriously else i will go through the court and will sue against KENT RO Systems.
emp ID : 1011384

Regards,

Brijesh Kashyap
[protected]

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AppliancesKent RO poor kent ro service
Kent Ro — poor kent ro service


Dear Sir/Madam,

We have purchased a RO 9f kent make in 2016. It costed us approx 13000rs for new RO. Now each year we are spending close to 12k for its maintenance. We have made several calls to kent RO over email and phone but all in vain. There is no reply from kent. Please find below the email which we have forwarded to kent RO.

Kent RO I have spent more than 12k yearly on kent RO parts which are installed in a year in my RO. It was installed in 2016. If we have to spend 12k yearly on my RO, then why would I install parts on yearly basis if we can buy your same New RO for almost the same price. I am not at all satisfied with the service which you are providing.

Your company executive Mr naveen sharma who is always coming to handle our query has already signed the letter that we are not satisfied with kent which he will show to your company executives. I am attaching this letter here also.

Also the parts which you are replacing does not carry replacement warranty of more than 3 months as per your executive mr naveen sharma. Their is no mention of the 3 month warranty also on paper.

Let me know what action you are taking to sort my problem.

Sir, kindly take strict action against these type of companies as they don't take their customer complain seriously.

Now in this forum also kent are not serious. They are saying that my number is switched off. I have already emailed them my number which I have on email also as a proof but they are saying my number is switched off. I guess they are not serious about their customers.

Kent disowned the responsibility of dolphin refrigeration, your local franchisee for their amc contract @ rs 7000/- end on 22/06/2018.

On clarification of not getting service as per amc contract since january 2018, they explained, as they have record of calling customer care last week only, they out-rightly reject the contract by their authorized local franchisee who dealt with us june 2017 for one year amc.

Fact is, we did not know their local franchisee. Based on our complain to kent last year, dolphin visited us. We took amc for one year. After that dolphin, the authorized franchisee did not respond to our call since jan 2018. There has been no proactive intimation on any update about this franchisee from kent ro since we purchased amc!

It appears the current case is a clear legal liability lying with kent which they constantly denying giving a suggestion to pay fresh to their franchisee for new amc and got necessary repair of my ro system.

There has been several communications with kent in mail.