Kent RO Complaints & Reviews

I have been calling from yesterday morning to update my registered number. And requested also not to call on old number. Instead of so many calls and requests service care has not listening.
I have closed my old Complaint 2 days back and your executive also returned back yesterday. Instead of this my old Complaint is still in line.
And still somebody else getting calls on my old registered number after my requests. Kindly stop...

I bought a new Kent RO GRAND Plus on 15 August 2018 and installed on 16 August. From the date of installation, the product stops working 3 times. we always called Kent customer care to repair.

Major issues:
1-At the time of installation, engineer connect the outlet with the tank while purified water was wasted. We drink water with 550 TDS for 2 weeks.
2. After the complaint, engineer changes the connections and request us not to take action against the company. After a few days, purifier again stops working.
3-Again we complaint and engineer visit the house. HE again said there were wrong connections and he corrects it as he claimed.
4- Now on 4 October, we called customer care and request to take some action for this. They promised to arrange a call back from a senior engineer but nothing happened. Even I did not get the request number as like always means they refuse our request.

Because of this, My wife is suffering from Typhoid. I am facing health issues like joint pains, stomachache etc. (I have all tested reports)

now finally,
I want to change my RO with new piece
or
Refund my money
otherwise, I am ready to go to consumer court (Each document is ready).

Exactly after 1 year and 2 month, my kent ace ro stopped working. As a process i call up the call center and they promised that engineers will visit within 24 hrs. They failed on this front.
Next day engineer visit my house and give me estimated of 5500. I am shocked that an equipment which i bought for 15 k and now service is costing me 5.5 k. And this seems that it will be a regular expense every month. I am completely disappointed and regret my decision to go with the brand name. But at the end of the day as a consumer i am feeling helpless.

Tank replacement
31818 ya date ko complent ke the
But aj hame costamer sellar ne big size kai kent tanke de but hame chota size chaheyai aur hum 6 manth se tank likage ka problem face kaara but hamare koe help nahe karra
Department of aurangabad
Alankar sir
Deepak sir
Sir ko hum bar bar contact karne ka bad bhe bhe wo hamare help nahe karra.
Aj mare 24 hrs ka andar kam hona chaheya agar nahe hota to mujse bura koe nahe
Register mo no [protected]...
Name ubed jaker shaikh

This company service is the worst ever 3 times they visited my house to service my water purifier and instead of that they just damage that and after every service i have to spend money on different parts just because they only damage it while servicing it's like they come to damage my product instead of service i am fed and strongly don't recommend this product, don't ever buy this kent ro

After seeing the advertisements/ wide publicity of kent ro in tv and news papers, i was encouraged to go for a new and telephoned to kent customer care toll free number-[protected] for demonstration of kent mineral ro water purifier with ro+uf+uv+tds control. After detail appraisal of the improved features of the water filter, i purchased the purifier and subsequently as advised fitted one kent pre-sediment filter. As per the instruction handbook supplied with the kent prime (Page-5), there is filter change alarm system along with uv fall alarm. The installation was made on 13/6/016 by bhanjadhara aquaguard, baripada-757001. I was seriously waiting for filter change alarm for change of filter candles but as i did not hear any alarm, on 28/9/18 i telephoned to [protected] i lodged a complain with req. No[protected]. At 5:15 pm i received a call from tel no-[protected]-mr. Satyabrata and i talked on my problem and requested him to check to problem for non function of the filter change alarm on payment of service charges by me but he expressed his incapability/ reluctance to check the fault / defects in the water filter installed by them or system is not equipped with the alarm system as per the booklet and as mentioned on bottom of the kent ro water filter.
As the service personnel of baripada on 28/9/2018 refused to inspect the fault for which till date there is no indication i. E filter change alarm is heard even though more than two years has elapsed, i suspect there is fault with the unit. Hence, i am expressing my deep discontentment of being supplied with a defective kent prime water purifier and request for immediate action on the matter otherwise i will be compelled to take further course of legal action as per consumer forum rules of government of india. Sushanta kumar das, ambika sahi, ward no-1, baripada-757001-mobile no-[protected]

These guys are cheaters. Unnecessarily they will replace parts. Quality of service is very poor.in fact my machine was working well. I had called them for a routine service. Since then its not working properly. And if i raise the request again same agency and same technician is assigned. They are not turning up and diverted the calls. Pathetic service.

I am using kent ro since last 5 years without amc but irrespective of cost problem was resolved in 1st visit.
First time i take amc and within 2 months problem came engg visited but was not having accessories and despite of repeated phone calls even after 3 days problem is not resolved.
Big fraud on the name of amc, i am planning to sue him in consumer court.

I have taken full amc from mp enterprise against rs.5600/- annually. But getting very bad service from then since long time. The pipe from water tap to iron filter was troubling me for long time. But after repeated request then didn't bother to change it and in effect yesterday my room was flooded. I have requested them to send the technique in first hour. But they didn't. So, i called again today then after some discussion then disconnected by phone then i have tried multiple times but they didn't pick up my call.

Is this the service i brought from kent?

We bought Kent RO Grand Plus in 02 Sept 2017. They sale and forget . No Follow, No warranty Service, No phone call, No customer data they maintained to keep you as buyer for Kent.

When I reported problem on[protected], A technician came from local dealer and he generated bill of Rs 5500.00 through cash memo, No GST including membrane, all filters etc I purchased it in Rs 13500.00 and paid 35% of repair cost .

all parts carry warranty of 3 Months ( member - going to hit you very hard ). I asked for AMC then Kent direct have no option to offer AMC as told by their customer care.

I am happy, i have water purifier of some other make, i lived with it for last 5 years and even no pain to pay AMC charges because person visit us and clean everything .

Kent is not a product for poor, Lower middle class, Upper middle class, it suits only to those who can afford to pay Rs 5500.00 + GST per year and no coverage offered by KENT.
Worst service . no service . bhagvan bharose if you buy kent

Most Important :
No Date of Mfg on KENT PRODUCT ( At least mine does not have )

We lodged a complaint on 21.09.18 on customer care (Kent RO) Your engineer came on 24.09.18 & found that membrane is faulty. He said that replacement will be made on chargeable basis, however the last membrane had been changed on 27.06.18 i.e. in less than three months your membrane has choked. I called customer care ( Nidhi ) & discuss with area manager (tarun) to provide free of cost replacement. Unfortunately both of them refuses to replace it (giving reason of over consumtion), I asked them can you prove it, then instead of resolving the issue the guy was behaving rudely, you can check through recording. We have AMC at regular intervals of time. I request the authorities to replace it ASAP, otherwise I have to take action over & above.
Ashwani
[protected]

Ref request no[protected]. Mr shailendra your mechanic attended. We told him that the water from ro is dirty. The tank was opened — and to our horror, we found the tank with a lot of muck and dirty. Imagine, we were drinking this water for god knows how long. Very disappointed.
Why did this happen?
Will it happen again?

The alarming part is that your mechanic had visited us about a month back to rectify a broken link — and now this.
We are not sure if the water we have is fit? This state is frightening. Will kent ro — pl take action to assure us that we are drinking good water.

I have purchased Kent RO grand plus. Since installation it is faulty and it's TDS automatically comes down to 50 from 125 whereas the TDS of raw water increases. The technician named Nawab says he has no idea for this type of defect as he has not dealt with such issues earlier. He also disconnects phone. He is quite rude and arrogant. The dealer is also not responding. When contacted the kent customer care they said they will ensure that a seniors technical will visit but from the last 10 days since I complained no body has visited. Rather a message is coming at least 4-5 times a day that your complaint has been send for cancellation. Plz. Take action and let me know. Plz take immediate action as it is related to quality of water which will effect my whole family.

I just got a call from [protected] (Kent RO Customer Care) about the service request logged by me. Someone from Kent RO visited my place and did the service on Sunday.

But today i got a call from above number asking all the details, like who came there, how much money i paid etc. When asked to WhatsUp the bill to them, i said i don't have it, they disconnected the call instantly, without saying any word. I felt so bad and insulated by such behavior. Your representative doesn't know how to put the phone down gracefully?

When asked repeatedly that i want to talk to her supervisor, she didn't handover the call to her supervisor.

I have all the recordings with me where she disconnected the call and didn't allow me to talk to her manager.

Pl educate your Customer care on how to talk to the customers.

If you need those recording, pl reach to me.

Sachin Kumar
[protected]

Hi,
I am disgusted as well as upset at the state of affairs that we, as customers have to go through when it comes to servicing our kent ro.
We have a kent ro supreme mineral ro. As its servicing was pending, we looked up on google for the customer care number and that’s where the problem started. There are so many links on the first page of google that it’s very easy for anyone to lose their way. Normally, when you google a brand’s customer care number, it’s right there on top, but since kent has not bothered to optimise its online presence, people like us usually fall right in the lap of fraud service centres. We got trapped into one such ploy.
We have just moved into our new home, we thought of servicing our machine and unfortunately clicked on a self-claimed kent authorised centre and called on [protected]. We also checked out their website that could easily pass of as genuine kent ro website (Link: http://www.kent-ro-service-center.online/)
The lady on the apex customer care line confirmed that they are kent ro authorized service partner and the technician would reach us within two hours. There will be 300 rs service charges plus parts extra. Upon confirmation, we booked our service request.
When the technician arrived, we asked whether he is from kent ro. Upon confirmation, we allowed him to work on our filter. The technician measured the tds for both kent and ground water and projected the picture that the tds is too high and that it would not come down unless we change the whole filter and membrane set that would cost us rs 4, 500. He also insisted that no matter what, any membrane over a year old has to be changed. When we didn’t entertain his suggestions, he got furious and didn't do the servicing properly and even refused to clean the tank. It was only we took him to task that he reluctantly agreed to do so.
We had a really bitter experience. The technician not only just did a bad job but also looked more interested in selling the amc schemes and kept insisting on changing the parts. Finally we decided to change the filters (Both inline carbon & sediment) for which he charged us rs 1500/- this included 300 as his service charge and rs 200 as his visitation charges. Please note, there was no mentioning of extra 200 rs during the customer care call.
When he left, we noticed apex service centre on far right corner on the receipt that he handed to us. We decided to call on the same number again to fix a follow through visit since we were not satisfied with the technician has done the job correctly and wanted to book a complaint. When we demanded for the complaint no. Apex team lied that we would get it through an sms and disconnected, when we try to call back, they blocked our cell number. So started interacting over whatsapp and requested them to send better technician to confirm whether tds is configured correctly.
Now, since we were convinced that we have fallen prey to a fraudster, we found out kent ro official helpline which we got after carefully wading through the sea of fraud links, all claiming to be the authorised centres of kent.
The customer care executive informed us that there is no authorised center listed with them by the name of apex. We were shaken to the core as by this time we were not even sure if the parts the previous technician installed were genuine. So requested them to send the official technician to review the whole thing.
The official kent technician, after checking our machine, corrected the tds and confirmed that there is no need to change the membrane. When we told him the story he warned us against the fraud centres as he has himself seen so many innocent customers falling prey to these fraudulent companies. The technician also charged us his standard visitation charges, rs 300/-

So we have spent 1800/- rs for a simple 1300/- work and wasted too much time struggling with apex and kent teams.
Address of the vendor and website:
Apex service center
3/133, lalita park
Laxmi nagar, delhi 110092
http://www.kent-ro-service-center.online/

The unit run canteen (Urc) at no. 4 air force selection board, varanasi (Up)-221 002 had purchased ro kent elite ii (Machine no. Kr[protected], hsn code-8421) on 16 mar 2018 from m/s aqua himalaya, shivpur varanasi-221 003. Since its installation, the tds setting is not stable and always producing high tds water. Now, the water supply has also been stopped.in this respect, the urc had registered a complaint on 11 sep 18 vide request id no.[protected]. The technicians from m/s modern services & aqua himalaya, varanasi inspected the machine on 12 sep 18 and both of them went away. Modern services technician explained that it shall be serviced by the vendor who has supplied this machine and the aqua himalaya technician stated that it will be completed by tomorrow. Unfortunately, nobody has turned up till date. On 15 sep 18, the urc has again made a call to your customer care to check the status of our complaint but it was not traced out at your end. Again, your customer care representative has registered a fresh complaint for the same with new case id no. [protected]. Your great attention in this regard is requested.

Hi,
We have issue with filter and after complaining, a technician with no experience have been provided and within 6 months duration we have spent 8000 rs and after he changed filter it sounds odd everytime when we have water from it.

We have complained many times to customer carefrom past one month and dont see any action from them.

Please take action immediately.

This product was bought in the month of december 2016. The first ro filter was replaced in jan 2017, second one in mar 2017 (No warranty provided). Third replacement (Replacement done under warranty, no bill provided as told by them) happened on june 5th.
Again a local sv was kept on 11 of june. This replacement was done by srinivasa service center.
Fourth replacement was suggested by the service men who came on 27th of june stating the ro needs to be replaced and it is a local ro. If you can do some investigation and find out a solution let us know..

Got a brand new, original kent ro filter replaced by authorized service center guy.

But just when the 3 month warranty was about to expire, it started leaking water through a crack in the outer shell of the ro membrane.

When we complainted, they said it's just out of warranty period and we will need to replace it again which costs rs 2500.

Heights of bad quality products at inflated prices and no care of customer by their customer care.

Avoid kent prurifiers unless you want to experience worst possible product and service.

I have already disscussed my problem but company gave no response .shamefull for kent.company wants to sell only products but no service .from today will suggest anyone not to buy kent.and jaldi hi ek video upload karunga apne ghar k kent ro ko aag lagate hue ki .isse acha to aquaguard tha kam se kam 4 saal jab tak ro tha hamare saath tha .But kent is looser .