Kent RO Complaints & Reviews

Hi,
I bought kent ro around 6 months ago in agra. The problem is it does not work and gets choked every 2 months because the water supply in my house is from water works which has excessive amount of chlorine. More than 90 % agra gets water from water works.
Kent ro sales guys tell this to their customers only after they buy the machine although they know about this issue.
Today i got my ro serviced and the service guy told me that there is no solution for this problem and even the company knows about it and still sell this ro in agra. I would not suggest anyone to buy kent ro in agra. The sales guy bharath is a cheat who never receives phone after making fake promises about the services of kent.

Dear concern,

I have purchased kent RO from authorised dealer but there is some problem with my Ro from begining.

Then i approached to customer care for repair but the repair boy ask for 550 for repair as electric wire weather customer care told me that no charge within warranty period.
My serial no.KRI[protected].
Dealer name kamal told me that i will call you but he did not call.
Dealer mobile no.[protected]
Please solve my prblm otherwise i will pursue the case...

From,
Nitin saxena

Dear sir /ma'am

I have purchased a kent ro.. Pearl model but it's senser is not working and it's making too much noise. I have complaint to local vendor nd they hve visited but not serviced.. I request to take this on priority to resolve the problem. Your brand name is good but service plays a vital role to maintain the brand image

Regards
Swapnil chandra
[protected]

From: mr. Shivaprasad m
Address: no 70, 1st floor, 9th cross, rc agrahara, chamarajapet
City/town: bengaluru 560018
State: karnataka
Email: [protected]@gmail.com
Email: [protected]@gmail.com
Own mail id: yes
Contact no. [protected]
Display contact no. No
157.49.179.219/29/06/2018 / 2:52 am
Icft&c: consented

Subject: dont buy kent water purifier
Value: 14000

Please don't buy kent water purifier, this peoples cheating name on service, 1 year machine warranty 6 months filters warranty, agar 6 months ge andar filters ka problem huva tho filter ko hathodi leke maar maar ke clean karke dethe hei replacement nahi kartha hai. Kyunki 6 months warranty complete hona hai na. 6th months ke baadh me same to same problem ko boltha hai abh warranty katham huva hai aapka sediment filter karab huva hai abhi sediment filter ke saatha aur 4 filter daalna hai nahi tho repair nahi hotha karke boltha hai. Agar warranty ke period me same problem ko hathodi se maar maar ke ready kartha hei warranty katham hone he baadh poore ke poore naya filters daalna hai kyaa. Technician ko filters sale karne ke liye kithna commission dethe ho. Technician bhi chor ke jaise baathe karthe hei. Kya sabhi costumer ke khaan mai phool rakhna aap logonka kaam hei kya? Aur ake draama pre filter compulsory uska 1300 exrta. Agar pre filter ka zarurath hai tho machine ke saath kyu nahi dethe hei? Bhahana karke logonko loot rahe he aap log, consumer court me bhi complaint detha hu. Kent service my foot.
Kr[protected]

From: sarath avva
date: tue, jun 26, 2018 at 7:07 am
subject: request for repair of kent waterpurifier in warranty
to: [protected]@kent.co.in


dear sir,

— ref : out of order of wp uv in less than one year — needs urgent attention:
date of purchase : 27 october 2017
product : kent wp pearl uv ro 1 ea
customer name :ap sarath kumar,
area : ameer pet, sanjeevareddy nagar
city : hyderabad
stae telangana
pin : 500038
relationship id :60187501
dealer : reliance retail ltd. Airport roard
hyderabad
cin no uo 1100mh1999plc120563

with reference to above, i regret that the wp purchased by me in oct
2017, is not functioning and needs urgent attention by technical
expert. Since it is covered under manufacturer's warranty (One year) i
request you to depute necessary technical person to attend and repair
the unit.

i add that response from both reliance retail as well as kent (Help
line) were most unhelpful and hence this message with afond hope that
it will be attended urgently.

thanks

a p sarath kumar
2b 304,
— divyasakthi apts, ameerpet, hyderabad - 500016

mob no : [protected]
thanks & regards,

On dated[protected] I contact your costumer care center no.[protected] for purchasing Kent RO and you advised me contact your dealer TELE PURIFIER SYSTEM, Near Ajit Road Chowk, Street No. 20, Ajit Road, Bathinda and I purchased Kent RO Pearl model S.No. KR-[protected] against consideration Rs.17400/- and payment given by Account Payee Cheque No. 000470 dated[protected] by HDFC BANK from your dealer TELE PURIFIER SYSTEM. In the end March 2017, I contact your customer care for first AMC and renewed from 06/04/2017 to 05/04/2018 by cheque 000624 HDFC BANK. On dated[protected] I further contact customer care[protected] for second time AMC and your company engineer came to my house and received Rs.1990/- by Cheque No. 000765 HDFC BANK dated[protected] and renewed my second time AMC for 06/04/2018 to 05/04/2019.
On dated 25/06/2018 I contact your above mention customer care and request for service of Kent RO. But I am very shocked when your customer care employees told me that there is no AMC in our record. I contact your ASM Vijay Chauhan and he did not help me. Sir, I am Kent customer and I paid for AMC to your company engineer which is sent by your customer care on dated[protected] and know there is no AMC in your record. Please give me AMC service and take the action against the cheater employee.

This is a dr. Neha anand from lucknow.
I am writing this in deep regert that i chose and trusted kent services. It is one of the most pathetic service provider by having novice, non trained technicians who have no clue of their job. Instead of resolving issues in machine they simply ruin it more and ask for money or telling us schemes to cough up money. I am regretting why i baught kent rather i should have gone for some other purifier. Every time technician comes and do something in machine that it stops working and we are not even having a drop of water till they come again. Pathetic services in lucknow.

Hi there,

I have seen worst service ever from you guys. Kent is a gone case now. My request no is[protected]. It is 1 week now and there is no resolution to this problem. Without any notice and resolving the actual issue how you can close the ticket. My problem is still there as it is and i am buying water from outside for last 1 week. Is this the way you take care of customer services?

Please refund my amc and pay the water bill that i am spending for last 1 week? I am going to lodge consumer complain now.

Thanks,
Swarup

I submit that, I am Sri A. Sudhakara resident of A.P. Housing Board Colony, Ananthapuram, Sir, I have purchased Kent WP PEARL UV RO from Reliance Retail Limited, Reliance Digital, Subhash Road, Ananthapuramu on[protected] worth Rs.18, 000-00 (Rupees Eighteen thousand). After two days we have received Kent pearl UV RO from the delivery boy. But, after having been done innumerable phone calls to Reliance Digital, after ten days a technician came to our house to install the R.O. But the technician and we observed improper loud noises from the R.O. Then he explained the complaint of the piece of R.O and also taking a video of improper working condition of the motor, he simply packed the R.O. again into the box and left our house for the further instructions from Reliance Digital. We requested Reliance Digital management to replace the complaint piece of R.O with a new one on innumerable phone calls and also by personal meeting in the Reliance Digital shop. But their reckless answer is we replace the motor of the R.O. with another motor and make it repaired.

Sir, our request is to replace with a new Kent pearl R.O Piece (or) return the money as early as possible. This our reasonable request. Because after having been expending Rs.18, 000/- we have received a complaint piece. So, it lies their responsibility to give the conditioned piece to the customer make him happy. During this period we are facing so much of mental torture and loosing mental piece by expending 18, 000/-

Further I request you sir, for the justice of replacing a conditioned new piece Kent pearl RO in the place of complaint piece as lies my right.

Thanking you Sir,

I have a kent ro which i purchased1.5yrs back. I purchased 2 systems at the same. One system has been giving multiple problems month on month basis. Everytime we have to replace the carbon or filter, min 1000 rupees for repair. Today they are quoting complete change of components and price is 4000 for repair. There have been atleast multiple issues from first month of purchase. I have been asking for replacement of this system.
I'm fed up of this kent ro system as i feel the instrument is faulty whereas your technical team feels it's due to water quality. But logically the other system is working fine which is installed in the same locality, same water. I earlier had aquaguard for several years and i must say that it was such a robust system without problems. The technicians and customer support people are also very rude. I need some help urgently.
Regards
Shamalamba
[protected]

My kent ro was installed on 18/06/2017 and on 17/06/2018 i noticed some problems and made a complaint no.[protected] on 17/06/2018 and immediately received message from customers care that mr rajiv-[protected] will attend the complaints and mr rajiv visited on the same day and assured that he will repair within a day but he never repaired the ro and on 19/06/2018 i received another message that case no.[protected] closed and otp given is 55721, but till date no one has attended the complaints and ro is not working properly.in view of above i request you to deput your service engineer to attend the complaint, since the matter has badly been delayed.

Hi Sir/Madam,

I have got the Kent RO Grand(serial no: kr[protected]) installed on 9-June-2018 and on 16th June it got the water leakage issue in the machine due to that it is not working. I have registered the complaint on 18-June-2018 at 9.30 AM whose complaint no is[protected]complaint copy attached) and customer care (Spoke to Puja from the senior department which was my 5th call to senior department) promised to get it resolved within 24 hrs.

Now it’s been 3 days and no has come for the service although I made 6-7 calls to the customer care (spoke to the senior department 5 times) on which they made fake promises in every call to get the issue resolved within one hour. Due to that, I can’t able to make alternate arrangements of water as I thought it will get resolved in an hour or day.

Now I am hopeless and have to file a complaint on them and will never suggest anyone for Kent.

Please take necessary actions on your service team as they cheating customers by making fake promises and giving very bad services in a city like Bangalore? If this is the case in the city like Bangalore then what would be the condition of customers in smaller cities?

Please help.

Thanks and regards,
Shashi

Hi mahesh gupta,
I have a kent ro under the sink system which i purchased almost 1.5yrs back.
The system has been giving multiple problems month on month basis. Everytime the engineer visits & fees of rs.300 is charged. There have been atleast 4-5 visits in the last 8 months.
In the latest problem, the pump needs to be replaced at the cost of rs.2700.
I'm fed up of this kent ro system as i feel the instrument is faulty whereas your technical team feels it's due to water quality. No other apartments in my building have such severe problem.
My request to you is to consider replacing this set or exchange it with a wall system.
Please consider this request.
Regards
Raj raipancholia
#[protected]

Kent, a big company with huge expenditure on marketing should work on improving it's product & it's service. Kent ro is totally pathetic. I had six repeated complaints in 1st year of working.in 2nd year amc done but of no use. Got another problem with it's filter & they are saying rs 3750 for it. No point in investing on such an unreliable product.

1) Our Kent RO machine purchased online and installed on dtd:23.09.2017 (warranty) by the local service provider M/s. Anton Enterprises, rep/tech Mr. Ajay.

2) Same person from Anton Ent again called our house approx. after 8 month from our purchase date on dtd.07.06.18 and said I am coming for free servicing/ check-up. We let him come. After checking the rep/tech said due to muddy water parts need to change. Four items replace charges Rs.2000. After we thought and then agreed. The rep/tech changed and taken the amount (attached his bill). We observed he had done it very fast and after finish he did not wait Kent water come out. Quickly went away from our house showing some cause. After sometime that Kent starts overflow water from outside. Immediately we call the tech who did not pick-up phone. Again and again we tried, after 30/40 minute he said I reached far away, I could not come now, but definitely come tomorrow. Hence forth tech did not attended our call even that madam (sitting in office) did not attend our call. Then we booked complain at service centre.

3) After 3 days new tech come (Pranim & Co) and said one part broken and some duplicate/ other company cartridge fixed inside the purifier. Tech said, It is (your) our mistake that when alarm comes then only you replace / call tech with proper complain. But how we know it any one should teach us. We just believe the tech word.

From above, it is observed that this is a group fraud case of Anton Enterprises, one madam sitting at the head office (whom that person called for reference), she also assisted in this case. If authorized service provider gives like this service then customer whom to belief.

It is requested to Kent Company should arrest that person/company for taking Rs.2000 illegally cheating to their customer also providing duplicate parts. Now my original Kent gone mess so Kent Co should provide us/me a new set purifier since it is done by Kent persons only.

Attached:
1) Anton Enterprises bill : Rs.2000 dtd. 07.06.18
2) New kent person bill Pranim & Co : Rs.350 dtd.11.06.18
3) Our invoice : Rs.15400+Rs.769 dtd.23.09.17
Our purchase order No.: OD[protected] DTD:23.09.17 – KENT GRAND PLUS litre 8L RO. Under warranty.

Note: M/s. ANTON ENTERPRISES, Verna, Margao, South Goa, Goa 403731 (address got from internet) representative Mr. Ajay mobile no. [protected], one lady operator from this office Mobile No. [protected] (may be owner different person) all should be punished.

Thanks, Sujata Mohapatra,
[protected] / [protected]
Vasco, Goa 403802.

Why case is rejected still the issue not fixed. I'm following up the kent customer care for the last 2 weeks and not at all responding good. On friday, i escalated and no response. And on saturday, i escalated for second time and no response. On sunday, when i called, i am told that i will receive call back on monday 10 am but i did not receive it. When i checked the case id:[protected], it is shown as 'rejected'.

Why kent customer care is going on worst now. Parts are also not in good condition. When mechanist came on morning, pump working fine for 2 hours and then get repaired and again mechanist came and told that pump needs to be replaced and it charges around 2500. I don't know why it is happening so. Please escalate it to higher level and reopen the case id[protected]

Kent is so unprofessional and pathetic. I made a payment of rs.2000/ for amc for year 2018-19 on 15th may 2018. Today is 18 th june still amc papers hasn't reached me.in between i have called their customer care 5 times. Email them also. Only promises no work in actual front. Last year i had bad experience with their services. I had planned not to continue amc from kent rather opt for a third party. But as the amc was expiring on 18th may, i received about 20 calls from different nos for renewing amc in two days. The executive spoke to me for about 40 minutes convincing me of better services and 5 % cash back if i paid amc charges through paytm. I made payment through paytm. I haven't received 5% cash back nor amc papers. Not even a receipt of the amount that i paid.
For amc renewal, kent guys keeps bothering you even in office hours because profit is their motive and no customer satisfaction. Infact i will say they prefer customer harrassment.

My name is - biju george
Mob # [protected]
Email id - [protected]@ yahoo.com

Today motor of kent ro and one outer filter were changed by your company but after use it is seen that water is pouring in display window. Kent was installed in september 2016 and i paid rs.3050/- all together.
I request you to please look into the issue and make it correct on company cost.
Bijay kumar
House no._2/e kidwaipuri
Patna 800001
Contact no.[protected]

I have purachased a kent diaphragm pump from amazon for my customised purifier use, on monday 30 april 2018 (Oder no:[protected] its not working properly now, since i have warranty, i condacted kent service care, but they are saying that can't register my complaint as i'm not using their filter machine. They have mentioned in the advertisement that the product is for any ro pumb.

I submitted a complaint regarding my Kent Grand Plus water filter that I purchased just 2 months ago, as it was not filtering water.I logged the complaint with Universal Pure Water Solutions Kent dealer from whom we purchased it. On second day of logging complaint a technician was sent to check and he reported on analysis that, the RO element was faulty and will have to be replaced with a new one. Since the product is still under warranty it will be replaced free of cost and he said it would be replaced the next day. On the next day we were unable to contact the same technician and another guy was sent instead. This guy just bypassed the filter by removed the ro element and hit it with a chappathi roller stick(We were at office and only aged parents were there at home who were unaware about the details) and simply washed out the blockage and replaced it. On enquiring why the RO element is not replaced with a new one, he simply said that nothing needs to be replaced.Additionally in the process he also broke and damaged the filter box which was not noticed at that time.
Now the water is simply flowing freely without getting filtered at all, and all we get through the outlet is pipe water as it is.

Please take stringent action as soon as possible this is like blatantly fooling consumers and cheating them of their money.(Rs.18000/-),