Kent RO Complaints & Reviews

Looting the customer has always been a priority for the Kent service persons!!!.
I got my Kent RO re-installed to a different location and had to pay Rs 6000 for parts replacement which i think was not required.
The technician told us to replace certain parts as he felt those parts were not working properly, I wonder how they judge that the component is damaged just by having an external look at the parts which seems totally fine to us when we look at them.
When being asked whats wrong with that part? they say it has to be changed as its not working.
Seriously Kent has hired genius people who can scan parts with there bare eyes and tell you its damaged, I wonder why don't these genius technicians apply for scientists role in NASA they will definitely get hired with many times higher package (simply a waste of talent working with Kent).
Its been a week these super intelligent technicians have been visiting me because of my continuous complaints on Kent Service Center but to no use as the problem is still unresolved. The installation was not done properly there is still water vapour accumulation problem inside the machine.
I am seriously tired of complaining to these people.
If anyone is reading my comment before buying a water purifier then i request you not to buy Kent's product. As every 2-3 years you will end up paying the price of a new machine.

Post installation warranty card was not provided to me and even after multiple request to vendor duplicate warranty card was not issued.

Every month (For last 5 months) the kent machine stops working and technician asks to replace certain parts which cost around 4-5k.

What is the point of having such a machine? My neighbor is having a aqua guard machine which is working absolutely fine.

If my kent purifier issue is not fixed, i will also move to aqua-guard.

On 22.06.18, onwards i am making complaint about kent ro is not working through online, every time they are giving rajeev-[protected] and with in 48 hrs, he will attend. But no body approached me till ow, again i amde complaints 03 times in online, but no respond. This rajeev is not picking the call.

If the administration not giving priority to customer or service, then stop business.

Dear team,

Our kent ro machine purchased online and installed on dtd: 23.09.2017 (Warranty).

We received one massage in our register mobile on 07.06.2018.

Quote:
Dear customer,
Your request[protected] is registered with us & will be attended in 48 hrs. Your machine is under warranty. No service charge will be applicable. Please wait for authorised engineer detail sms. Track status and create new service requests from url https://tinyurl.com/kenturl11.
Kent
Unquote:

Mr. Manoj tech ([protected]) come on 11.06.18 and done the job by fixing old candle (Which was with us). But he charged us rs.350, even though it is free service (Msg from kent on above). But he said you purchase from on line, your number is not register with us, so you have to charge. We discussed the matter with his boss, and paid. He the tech said if it is free then we return back. After 20 to 25 days passed for his repair. He did not call us or visit our home to return the amount. (Attached bill - written on bill third party service maechel).

What kind of service provider appointed by kent co, kent company should revise this.

Thanks,
Sujata mohapatra
[protected]
Vasco, goa

Hi,

I live in Lalbaug Mumbai and lodged a service request for the reason RO not working and it is promised to me that customer executive will visit my place in 24 hours.

After a day passed I called on the service executive number to know why they have not visited the place and I just received an irresponsible reply that he checked with is back office and my cell was not reachable. I called consumer help line again today and lodged this case than again they are saying it will take 12-24 hours for this to be closed.

Few questions:

- What happened to the previous service request.
- Yesterday I spoke to your representative and he told me that he will come today morning. Still I am waiting and calling him on his number which he is not picking up. Is there a system in place to check what all service complaints are open and not attended within stipulated time?
- Also now since the machine is not working it has given us real discomfort since we have to buy water from outside shops. More of money concern this is irritating for us. Nobody is giving a responsible answer from Kent side.
Have you guys even care for the customer post you sell the machine?

I am completely dissatisfied with the TAT for my service request and also with the behavior of their assigned staff.

Dear Team,

We received one massage in our Register Mobile

Quote:
Dear Customer,
Your request[protected] is registered with us & will be attended in 48 hrs. Your machine is under warranty. No service charge will be applicable. Please wait for authorised engineer detail SMS. Track status and create new service requests from URL https://tinyurl.com/kenturl11.
Kent
Unquote:

Mr. Manoj Tech Pranim Co ([protected]) come and done the job by fixing old candle. But he charged us Rs.350. We said it should free service, as we received message from Kent. But he said you purchase from on line, your number is not register with us, so you have to charge. We discussed the matter with his boss, and paid. He the tech said if it is free then we return back. After 20 to 25 days passed for his repair. He did not call us or visit our home to return the amount.

What kind of service provider appointed by Kent Co, Kent company should revise this.

Thanks,
Sujata Mohapatra
[protected]
Vasco, Goa

Dear sir
My uan no[protected]
And pf no-dl/935412/1009
I want to claim my pf balance many many times. But not possible.
Beacuse employer has not update my date of exit (Resignation).
So i am not withdrew my pf balance. Plz help me, update my resignation
Then i would be withdrew my pf account balance

Plz update my date exit.
Thanks
Srijit acharjee

Dear sir madam,

My name is nandkumar mundhe and i am living in majalgaon (Pin 431131) taluka of beed district (Maharashtra). I have replaced my kent ro membrane and the replacement date was 5th may 2018 and the the service provider assured the three months guarantee regarding the replacement of ro membrane. But on 3rd july i have called him for same problem i. E. Filter was not working then the boy who came to visit told me that the membrane is not working. So i called the service provider regarding the guarantee but he is denying for replacement. For last time he charged me membrane cost+300+300 and 250 total=3350 rupees not given any proof of those replacements by saying that your request was registered and we have mentioned the company regarding replacements. So there is no such provision to give you a receipt. So please help me urgently.

On March 2018, the membrane of the RO that is installed at my home got replaced after 1.5years of installation.

However, the part is said to be replaced after 1 year of service but in my case it got damaged in just 3.5 months.

Now, even after paying the AMC of Rs 2000/- yearly I am feeling like cheated as the customer care is asking for Rs 2800/- for the replacement of the part.

Note: This year, I have already paid more than Rs 7000/- for the parts and AMC and still I am not getting my RO fixed.

Hi,
I bought kent ro around 6 months ago in agra. The problem is it does not work and gets choked every 2 months because the water supply in my house is from water works which has excessive amount of chlorine. More than 90 % agra gets water from water works.
Kent ro sales guys tell this to their customers only after they buy the machine although they know about this issue.
Today i got my ro serviced and the service guy told me that there is no solution for this problem and even the company knows about it and still sell this ro in agra. I would not suggest anyone to buy kent ro in agra. The sales guy bharath is a cheat who never receives phone after making fake promises about the services of kent.

Dear concern,

I have purchased kent RO from authorised dealer but there is some problem with my Ro from begining.

Then i approached to customer care for repair but the repair boy ask for 550 for repair as electric wire weather customer care told me that no charge within warranty period.
My serial no.KRI[protected].
Dealer name kamal told me that i will call you but he did not call.
Dealer mobile no.[protected]
Please solve my prblm otherwise i will pursue the case...

From,
Nitin saxena

Dear sir /ma'am

I have purchased a kent ro.. Pearl model but it's senser is not working and it's making too much noise. I have complaint to local vendor nd they hve visited but not serviced.. I request to take this on priority to resolve the problem. Your brand name is good but service plays a vital role to maintain the brand image

Regards
Swapnil chandra
[protected]

From: mr. Shivaprasad m
Address: no 70, 1st floor, 9th cross, rc agrahara, chamarajapet
City/town: bengaluru 560018
State: karnataka
Email: [protected]@gmail.com
Email: [protected]@gmail.com
Own mail id: yes
Contact no. [protected]
Display contact no. No
157.49.179.219/29/06/2018 / 2:52 am
Icft&c: consented

Subject: dont buy kent water purifier
Value: 14000

Please don't buy kent water purifier, this peoples cheating name on service, 1 year machine warranty 6 months filters warranty, agar 6 months ge andar filters ka problem huva tho filter ko hathodi leke maar maar ke clean karke dethe hei replacement nahi kartha hai. Kyunki 6 months warranty complete hona hai na. 6th months ke baadh me same to same problem ko boltha hai abh warranty katham huva hai aapka sediment filter karab huva hai abhi sediment filter ke saatha aur 4 filter daalna hai nahi tho repair nahi hotha karke boltha hai. Agar warranty ke period me same problem ko hathodi se maar maar ke ready kartha hei warranty katham hone he baadh poore ke poore naya filters daalna hai kyaa. Technician ko filters sale karne ke liye kithna commission dethe ho. Technician bhi chor ke jaise baathe karthe hei. Kya sabhi costumer ke khaan mai phool rakhna aap logonka kaam hei kya? Aur ake draama pre filter compulsory uska 1300 exrta. Agar pre filter ka zarurath hai tho machine ke saath kyu nahi dethe hei? Bhahana karke logonko loot rahe he aap log, consumer court me bhi complaint detha hu. Kent service my foot.
Kr[protected]

From: sarath avva
date: tue, jun 26, 2018 at 7:07 am
subject: request for repair of kent waterpurifier in warranty
to: [protected]@kent.co.in


dear sir,

— ref : out of order of wp uv in less than one year — needs urgent attention:
date of purchase : 27 october 2017
product : kent wp pearl uv ro 1 ea
customer name :ap sarath kumar,
area : ameer pet, sanjeevareddy nagar
city : hyderabad
stae telangana
pin : 500038
relationship id :60187501
dealer : reliance retail ltd. Airport roard
hyderabad
cin no uo 1100mh1999plc120563

with reference to above, i regret that the wp purchased by me in oct
2017, is not functioning and needs urgent attention by technical
expert. Since it is covered under manufacturer's warranty (One year) i
request you to depute necessary technical person to attend and repair
the unit.

i add that response from both reliance retail as well as kent (Help
line) were most unhelpful and hence this message with afond hope that
it will be attended urgently.

thanks

a p sarath kumar
2b 304,
— divyasakthi apts, ameerpet, hyderabad - 500016

mob no : [protected]
thanks & regards,

On dated[protected] I contact your costumer care center no.[protected] for purchasing Kent RO and you advised me contact your dealer TELE PURIFIER SYSTEM, Near Ajit Road Chowk, Street No. 20, Ajit Road, Bathinda and I purchased Kent RO Pearl model S.No. KR-[protected] against consideration Rs.17400/- and payment given by Account Payee Cheque No. 000470 dated[protected] by HDFC BANK from your dealer TELE PURIFIER SYSTEM. In the end March 2017, I contact your customer care for first AMC and renewed from 06/04/2017 to 05/04/2018 by cheque 000624 HDFC BANK. On dated[protected] I further contact customer care[protected] for second time AMC and your company engineer came to my house and received Rs.1990/- by Cheque No. 000765 HDFC BANK dated[protected] and renewed my second time AMC for 06/04/2018 to 05/04/2019.
On dated 25/06/2018 I contact your above mention customer care and request for service of Kent RO. But I am very shocked when your customer care employees told me that there is no AMC in our record. I contact your ASM Vijay Chauhan and he did not help me. Sir, I am Kent customer and I paid for AMC to your company engineer which is sent by your customer care on dated[protected] and know there is no AMC in your record. Please give me AMC service and take the action against the cheater employee.

This is a dr. Neha anand from lucknow.
I am writing this in deep regert that i chose and trusted kent services. It is one of the most pathetic service provider by having novice, non trained technicians who have no clue of their job. Instead of resolving issues in machine they simply ruin it more and ask for money or telling us schemes to cough up money. I am regretting why i baught kent rather i should have gone for some other purifier. Every time technician comes and do something in machine that it stops working and we are not even having a drop of water till they come again. Pathetic services in lucknow.

Hi there,

I have seen worst service ever from you guys. Kent is a gone case now. My request no is[protected]. It is 1 week now and there is no resolution to this problem. Without any notice and resolving the actual issue how you can close the ticket. My problem is still there as it is and i am buying water from outside for last 1 week. Is this the way you take care of customer services?

Please refund my amc and pay the water bill that i am spending for last 1 week? I am going to lodge consumer complain now.

Thanks,
Swarup

I submit that, I am Sri A. Sudhakara resident of A.P. Housing Board Colony, Ananthapuram, Sir, I have purchased Kent WP PEARL UV RO from Reliance Retail Limited, Reliance Digital, Subhash Road, Ananthapuramu on[protected] worth Rs.18, 000-00 (Rupees Eighteen thousand). After two days we have received Kent pearl UV RO from the delivery boy. But, after having been done innumerable phone calls to Reliance Digital, after ten days a technician came to our house to install the R.O. But the technician and we observed improper loud noises from the R.O. Then he explained the complaint of the piece of R.O and also taking a video of improper working condition of the motor, he simply packed the R.O. again into the box and left our house for the further instructions from Reliance Digital. We requested Reliance Digital management to replace the complaint piece of R.O with a new one on innumerable phone calls and also by personal meeting in the Reliance Digital shop. But their reckless answer is we replace the motor of the R.O. with another motor and make it repaired.

Sir, our request is to replace with a new Kent pearl R.O Piece (or) return the money as early as possible. This our reasonable request. Because after having been expending Rs.18, 000/- we have received a complaint piece. So, it lies their responsibility to give the conditioned piece to the customer make him happy. During this period we are facing so much of mental torture and loosing mental piece by expending 18, 000/-

Further I request you sir, for the justice of replacing a conditioned new piece Kent pearl RO in the place of complaint piece as lies my right.

Thanking you Sir,

I have a kent ro which i purchased1.5yrs back. I purchased 2 systems at the same. One system has been giving multiple problems month on month basis. Everytime we have to replace the carbon or filter, min 1000 rupees for repair. Today they are quoting complete change of components and price is 4000 for repair. There have been atleast multiple issues from first month of purchase. I have been asking for replacement of this system.
I'm fed up of this kent ro system as i feel the instrument is faulty whereas your technical team feels it's due to water quality. But logically the other system is working fine which is installed in the same locality, same water. I earlier had aquaguard for several years and i must say that it was such a robust system without problems. The technicians and customer support people are also very rude. I need some help urgently.
Regards
Shamalamba
[protected]

My kent ro was installed on 18/06/2017 and on 17/06/2018 i noticed some problems and made a complaint no.[protected] on 17/06/2018 and immediately received message from customers care that mr rajiv-[protected] will attend the complaints and mr rajiv visited on the same day and assured that he will repair within a day but he never repaired the ro and on 19/06/2018 i received another message that case no.[protected] closed and otp given is 55721, but till date no one has attended the complaints and ro is not working properly.in view of above i request you to deput your service engineer to attend the complaint, since the matter has badly been delayed.