Kent RO Complaints & Reviews

Why case is rejected still the issue not fixed. I'm following up the kent customer care for the last 2 weeks and not at all responding good. On friday, i escalated and no response. And on saturday, i escalated for second time and no response. On sunday, when i called, i am told that i will receive call back on monday 10 am but i did not receive it. When i checked the case id:[protected], it is shown as 'rejected'.

Why kent...

Kent is so unprofessional and pathetic. I made a payment of rs.2000/ for amc for year 2018-19 on 15th may 2018. Today is 18 th june still amc papers hasn't reached me.in between i have called their customer care 5 times. Email them also. Only promises no work in actual front. Last year i had bad experience with their services. I had planned not to continue amc from kent rather opt for a third party. But as the amc was expiring on 18th may,...

Today motor of kent ro and one outer filter were changed by your company but after use it is seen that water is pouring in display window. Kent was installed in september 2016 and i paid rs.3050/- all together.
I request you to please look into the issue and make it correct on company cost.
Bijay kumar
House no._2/e kidwaipuri
Patna 800001
Contact no.[protected]...

I have purachased a kent diaphragm pump from amazon for my customised purifier use, on monday 30 april 2018 (Oder no:[protected] its not working properly now, since i have warranty, i condacted kent service care, but they are saying that can't register my complaint as i'm not using their filter machine. They have mentioned in the advertisement that the product is for any ro pumb....

I submitted a complaint regarding my Kent Grand Plus water filter that I purchased just 2 months ago, as it was not filtering water.I logged the complaint with Universal Pure Water Solutions Kent dealer from whom we purchased it. On second day of logging complaint a technician was sent to check and he reported on analysis that, the RO element was faulty and will have to be replaced with a new one. Since the product is still under warranty...

I have purchased kent ro [ superb] last august. From installation display was not working. After 04 month display replaced by company service centre. After replacement of 01 week, it get defective since feb 2018.

Till date display is not replaced. Due to lack of data information i am not using the water.

Please do needful...

R/sir
With connection to above subject i complain on dated 28.05.18 having complain no [protected] technician visited to my home tell water pump not functioning they took water pump for replacement and the complain was close stating that water pump replaced but at site water pump not replaced
Again i raise complain on 01.06.18 having complain [protected] and
On dated 05.06.18 having complain no.[protected] till date...

My kent ro stopped working on 24th may 2018 called customer care and next day technician came and said i need to change th adapter, i got it changed from him ro started working, after 2 hours the water started overflowing, note - i did not had this issue before getting service from kent ro technician, my ro had no overflowing issue before, but after getting the adapter changed from techician, new overflow issue started. He came back and said...

Hi,
We have purchased an ro system in september. The system has never been giving clean water, each time someone checked and made some changes, it works for a couple of days, then starts giving unclear water. I have made following complaints over past few months.in which for only 3 complaints the representative showed up. Otherwise always a message is received that customer complaint closed, without any service representative even...

I want to escalate this to highest level in the Kent. I don't want response from 1st level customer service.

I've been using Kent RO water purifier since many years.

In the month of Feb 2018- i did a service with one of your dealer.

After the service, he said - go for the AMC. So I paid the AMC money. Till now - he has not given me the AMC papers.
I told him many times - If you can't issue...

Every time i get a problem with my kent ro, i really struggle to get the servicing done. Technicians do not turn up and i keep on chasing them without any luck. The kent customer support team is helpless and may be they do not want to take this matter seriously. As usual,

Can kent team look into this matter and get rid of this rain drops services....

Dear kent customer care,
Your service has been worst. This is the worst customer care i had ever seen. I raised request on june2nd (Number:[protected] for ro replacement but you are not doing and just cancelling my request. I purchased ro (Only ro not complete kent) on mar1st for 3500 and it is not working since may 15th but you are not accepting because of i raised request just few hours after warranty period. You are not believing...

We have raised service request on 31st may through application n requested for technician visit by 10 am as we are not available after that. Till now no one visited nor the service been provided and today i. E 6th june our request is cancelled... We called customer service on 4th june n reraised complaint again technician not visiting n customer care guy informed us that technician had updated the comment stating customer requested to visit...

Dear kent ro customer care your service has been very rubbish. I am again again complain but your customer care not satisfied me & my complaint cancel again again
If you are not satisfied me i am going in consumer court & complaint against your company

Your ro not filter water.

Customer name-krishna godara
My mail id :- [protected]@gmail.com
Mobile no-[protected]...

Engineer from aishwarya solar technologies came for service on may 26th and changed all filters and charged around 5200/-. But later when i filled the tank, there was a water leakage from the back of the machine. On 28th, i again contacted the service center and updated the issue. But even after multiple calls to service center and engineer, no one visited for 2 days. They were keep on giving wrong commitments and wasted my time.
br...

Dear Kent Team,

We have got our kent machine serviced last on 23//09/17. During that visit your engineer Mr. Mukesh Kumar recommended to change the memberane along with candles which costed us Rs. 3750 and we also took AMC of Rs. 2000 in that visit.

Now when your engineer Mr. Ravinder visited us today i.e 29/05/18. He told us to change the same parts again which we got replaced couple of months back and pay...

I had purchased a kent ro (M/c s/n: kr[protected]). Within 3 days of purchase of kent ro, the taste of water was converted into bad taste. The complaint was lodged at your centre with complaint no. [protected]. Your technician visited after 2 days of complaint on 22nd may 2018 & he does not understand the problem. Then again some other technician visited on 23rd may 2018. He checked the ro & said the uv rod in the purifier is not ok & not...

I want to raise complaint for technician ashok kumar he visited my home since my ro was not working he was sent by the company he changed some part which costed around rs 1735 and after 1 day i called him i told him that my part is not working he said he will come but he diddnt after i was not at home for a month so again i called him he said wrong no. This is type of cheating with me my machine no. Is[protected] i want some action to be taken...

Sir,

Pls note that the service provider in mysore karnatak (Mr chethan) has taken my kent pearl filter for repair in dec 2017 and promised to bring back and re-install in jan 18 but never turned up.
He never picks up the call and also does not return my filter.
I have already spent around 9-10k to replace all filters of this machine.

Because his engineer did not place / wall mount the filter properly,...

Hi, we r frm sarjapur, bangalore. I have purchased kent 2years back. Last few months back ur service provider recommend for amc. We purchased it. After that for complaints thy r not responding properly. Now friday 18th may 2018 i have raised complaint, till now nobody came. Y this kind of irresponsible in service frm kent. I need immediate action on this issue...