Kent RO Complaints & Reviews

To
Dr mahesh gupta,
Kent water-purifiers

Dear sir,

I had purchased a under the counter advanced ro with kent's patented mineral ro tm technology and an inbuilt tds controller water purifier... From your store in pune, right from the warranty period your staff is supposed to undertake quarterly servicing, but they have just complaint about the under counter product by the company has too much problems,

It has been 3 years since i purchased the water-purifier. And i must have spent equal amount of money on the repair and service of the product, atleast i have more than 20 service requests receipt and a call record of much more than that on your toll-free number for servicing; your own team people who has been coming for service has to say that the under counter machine has a problem and same has been told us and reported so far.

Since the water in my locality has high tds value, but your team denys to get the required drinkable water as per norms, after i have mentioned that before i use to get the tds no that was good to drink, they say when machine is new it happens, now these are very weird answers, now they have been asking me to swap the machine to the regular above counter that will help and server my problem, i

I request you to look into this matter urgently and do the needful.

If there is a genuine problem with the manufacture of this machine i call upon for a exchange / replacement or

Thanking you,
Jatin surana

I have purchased kent ro (Model pearl) on the year 2015. After 2 years (From 2017) every 2-3 months it occurs leakage. Several service engineer visited more than 10 times within 2 years. But still problem not resolved. Every each parts of the system is changed. I am paying good amount in each 2-3 months services. No kent service engineer is able to rectify it permanently. After talking to kent service, they are saying to take amc. Amc is the solution? That means kent product quality is bad.
Company will replace it as warranty expired or i will dump this product into dustbin?
Need solution.

I logged a complaint regarding improper functioning of kent ro. A representative was send mr. Bhawani shankar sharma ([protected]) who was not ready to give us kent ro parts. He said he will not give kent ro parts as he only uses local company parts but when we objected he started misbehaving and left the place. He was even charging rs750 for that local part which hardly cost around rs200.
The company should take strict action against these people as they are not treating customers properly.

For old machine installation and servicing, mr. Vimal (Mob no: [protected]) was appointed. Before his arrival the machine was working absolutely fine. After the machine was installed, several issue surfaced.
The technician told to change the filters and do servicing. I relied on him and did what was told. Adaptor was also changed since as per the technician it got damaged. We changed the filters even though the filter alarm didn't sounded.
Even after doing all these fixes, the machine failed to respond and water is not getting filtered as expected. On starting the machine a low beep sound was heard. I called up the technician but he didn't respond. I have spent approx rs 6000 already but with no result and satisfaction.
The company should realise that it is the hard earn money that goes out in getting the issues fixed. Customer satisfaction is ignored.

Please get the issue resolved asap.

Complaint id:[protected]

Regards
Samrat basu
Mob: [protected]

I have recently serviced my kent ro purifier from kent service centre on 18th aug 2018.
They handed over me attached bill. I have removed names and address just for safety purpose. I have visited kent official site and downloaded price sheet for servicing they take. I have not found amount that was taken from me in that pdf for spare parts and amc contract.

Is there any way to get clarification on the amount taken is correct or not? I need to make sure the amount that i gave is what is prescribed by kent officially and i am not cheated by any means.

Though i have called authorized service centre, i am not sure if kent is providing this kind of service.

Solution : i need some authorized person from kent to provide clarification

On first service technician install one additional filter for safety purpose Kent RO. But at second time on second service another technician says that this additional filter is duplicate, and it's damaged Kent RO purifier filter also and told to charge 1000 rs extra, how worst service from Kent, and now when I complaint in consumer forum portal they closed my complaint, why???

3 rd grade service from Kent RO.

Kent service is worst. Kent service is service people are cheating people. They don't behave properly. They are the worst service which i have seen.

Kent service provider dynamic ro systems and pearl infotech are cheating people.

They come to home. The issue is not resolved. It repeated very month, still they bill without resolving the issue.

Kent doesn't take feedback of there service which they do. Kent doesn't improve. Worst service practice is followed.

My name is anil joshi. I purchace a kent ro purifier. On 6 months letter servicing time technician says that plz take addtional supporting filter for safety. He install it also. But at the second time servicing another technician says that your filter was dublicate, and it damaged your kent purifier filter pad. And told me to 1000 rs charge for replace it in3 months, how its happend, i think this company liar with consumer, plz dont take any products from kent friends

I registered case number[protected] for service of kent ro machine which has not been resolved till now. I called customer care service so many times but they are always say to wait for two hours and my problem still persist. I m facing drinking water problems. But kent ro costomer care also is not doing anything. My mregistered mobile number is [protected]. I have called 6-7 times to customer care service.

Company's local service center pushed us to buy annual maintenance contract for water filter. We went for comprehensive amc after paying rs 6000+. Now our filter is down for last 3 days and this requires putting new motor and a couple of filter membrane. Service engineer closed the complaint without addressing issues and now being delayed further services. Not at all happy with company's approach for customer complaint. Really pathetic service. All concerned about amc money and not taking care of concerns.

I am using kent super+ from last 4 years. But this year from last 4 months i had taken 3 servicing and again today requested for the service for the same issue.in place of 1 month of service warranty they are giving only 15 days. After seeing this huge amount of complain i am sure they are not going to survive for long. One of the filter is not working and because it is in warranty they had not changed and again the issue is happened. I am not getting the policy of them. No company is taking distance charge but kent is different. Fed up with the name of kent (Cheaters or frauds).

I booked a regular service request with keon cc for my grand + purifier on 10th aug 2018 and the next day a technician from dynamic ro servicers visits to inspect. He asks if we have amc and i said no. He then says all filters need to be replaced, i agreed. After some fiddling with the purifier he said motor also not working and needs to be replaced and it will cost 2400. I argued that it was working till yday and he said kent products are not reliable and its better to take amc. Finally he replaced the motor and all filters and handed me a bill for 8k!!!

After he left the water started leaking and i again called kent to send technician. Next day another person from dynamic ro servicers turns up and he says pre-filter needs to be replaced. I scolded him and said i wont pay a penny more than the 8k already paid. He somehow fixed the leak and left.

After just 2 days (14th aug) the purifier has completely stopped working and only beep sound keeps coming. Again reaching kent to send someone who is capable of fixing a simple water purifier.

I am fed up with this dynamic ro servicers service center and looks like there are many complaints again this kent agency. I am going to complain against them in all the needed consumer forums so more people are aware.

I called apex service center for technician to installation and service of my kent ro on 05.08.18, next day mr. Ajay bearing mob. No. [protected] visited at my house to installation and service, he told me that their firm is authorised by kent company and after service i took amc from him. After his visit, i found that ro was not working. Then, i again called mr. Ajay and also lodged complaint in apex service center. After 3 regular visits by techanician mr. Baljit bearing mob. No. [protected], my ro is still not working. It is very disgusting that how kent company can authorise this type of firm for service their products, who has techanicians are unskilled, unefficient in thier work. It seems that kent company is not serious about service once they sold their products. Now, i ask to kent company's managment, whether i can expect that my ro will service properly. If yes, please look in to the matter and provide me relief as soon as possible and also requested to take an action against your authorised service center under intimation to me. Address of service center is apex service center, 3/133, lalita park, laxmi nagar, delhi-110092. Helpline no.[protected], [protected], [protected].

Purchased one personnel rice cooker on 13.08.18, through online the sale order no is[protected], dt 13.08.18, the invoice no is s[protected], received the product on 14.08.18, the condition of the product is damaged one the outside cover of the product is damaged, informed to the [protected]@kent.co.in, but no response, hence i request to insist the company to replace the product, it see they are not taking any care while dispatching the product

I purchased kent ro water purifier from csd on 09 sep 2018 & product in in under warranty i complaint to kent care on 27 july about the lickage, technician visited and pass the defected part and directly join the pipe and says that it's ok now... Then i ask him about the defected lickage uv part he reply that this part is not available hence it will not be changed. Then i can't share the otp provided by the company for closure of case. Instead of this the case was closed (Cas no - [protected]) once again i registered the case to kent care ([protected]) after 02 days case closed without visit... I reported this to kent care to snr dept mr prafull after all no response.. Then again i registered the case [protected]/ no response till date.. Please do something
Thank u
Anjanee raj
[protected]

Sir,
My self is highly disappointed with kent service center RAEBARELI ( UP ). From last more than 20 days I am requesting to service center raebareli ( UP ) for attending the problem but still NOBODY came to solve my problem. I am seriously thinking destroy this product. Presently I am personally taking feedback from others. Maximum persons are unsatisfied with KENT. I near future my personal advice is to please do not use any kent product. My last experiences with kent service is also not very good with product and services and service cost.

Its been approximately than 20 days, i have submitted complaint, but i think no one is there in kent screen customer's complaint. I has been a horrible experience with kent. I would never refer any one to buy kent. I have not received my kent vaccum cleaner back. My complain number is [protected].

This is my last try to get my issue resolved.
I will wait for few days and then i will filing a case of fraud against each and everyone associated with my complain.

Vivek vijaya
[protected]

I have raised a ticket for re-installation of my kent ro water purifier. Kent representative in hyderabad came to my house at ameerpet. He has connected the tap directly to ro parts without haven't connected to existing water prefilter available there. This may cause block of ro parts and charges will be high for rectification. This shows poor workmanship from branded dealers like kent.

I have purchased this machine by paying around 16000. For the first 8months everything was alright, than one fine day the tank started leaking. I called the customer service and they arranged visit of technician, as per him the tank had to be replaced and since machine is under warranty will be done free of cost. From then on i have made some 50 calls, registered complaint again 3-4 times, but they just close the complaint saying your - compalint couldn't be serviced. Pls for heaven's sake don't buy from this company at all, everything that they are showing is all fraud.

Have taken new ro last 4 months ago, while selling they given big big word that this is modified one and under guarantee of 2 yrs (Full ro). But now the water tank cracked and while contacted there representative they said that it will be chargeable. Within 4 months the tank cracked don't what will happen in coming days.

My advice is to all new ro buyers that not to buy this deteriorated quality product. There quality is very poor and they will big big words while selling but after that they will not listen anything. Now they don't want to gain customer now they just want to sell their non performance ro.