Kent RO Complaints & Reviews

I am utterly dissappointed with the service that is provided by kent ro agency — s. D services, natun pally, benachity, durgapur-13, west bengal. The service engineers comes and goes along with senior technician and he finally said that we will revert back within 2 days, already 10 days over without any resolution, before this many atimes when ever they came for servicing forcefully suggested to change all the parts which i have spend and changed as per their opinion. So sad still the issue is not resolved and i spent so much everytime they come n advise me to change parts. Just fooling around repeatedly to the customers without able to rectify what exactly the problem is. Now before 10 days senior tech has come and he said due to high voltage plug smps is getting damaged, i wonder how come this kent all of a sudden is not working because of plug voltage, then how come the same kent ro machine has worked for 3 years under the same plug high voltage? Suddenly, they r unable the rectify what the problem exactly n suggesting nonsense phrases with customers. Finally, now they are advising me to get the kent ro exchanged with the new aquafresh g+ series, so finally when nothing they know about the technical part about kent ro, so forcing me to switch to buy a new machine n with exchange... Is this is the overall solution... I am totally fed up with this agency service engineers, every time they come instead of rectifying i spend on exchanging new parts... After that wheb its not working still now to switch to a new machine (Aquafresh). This is going beyond my control, i will not tolerate such nuisance every time, i need this to get resolved soon. Let me know about the higher authority i will get in touch with them.

On February 2018, I had to buy AMC for KENT RO. so I called KENT RO customer care . They sent one representative wearing KENT ID card. That Representative sold me AMC for two years. while giving receipt, I asked him why he is not giving KENT Receipt(in receipt company name was APEX ) . He told me that his company having tie up with KENT Ro . He also show me all KENT RO price list and Receipts. when 4 months passed, I called KENT RO customer care for servicing, they told me that dont have my AMC record data.

after that I called KENT RO area manager NCR, MR Gaurav, he told me that such frauds occur frequently, and he was not even bother about that.

It means his company(KENT RO) employee is selling two company products.

Hi,

Kent service is worst. Kent service is service people are cheating people. They don't behave properly. They are the worst service which i have seen.

Kent service provider dynamic ro systems and pearl infotech are cheating people.

They come to home. The issue is not resolved. It repeated very month, still they bill without resolving the issue.

In this area there are lot of people who have faced this issue with these 2 kent service provider.

Kent doesn't take feedback of there service which they do. Kent doesn't improve. Worst service practice is followed.

There always no action from kent even if there are lot of complaint on there service.

Harsha

Dear sir...
Mera kent ace ro hh... Jo pichle 10 dino se krab hh... Jiski complain mene 2-3 bar krwa di hhh... Pr mera ro abi tk thik nhi huaa hhh... Or na hi mere pass koi call aaya hhh... Bs complain ka msg aa jata hhh... Or ek din bad closure complain ka msg aa jata hhh... Jo ki meri complain sahi kiye bina hi usko bnd kr di jati hh... Apse request h ki kent service ko phle jesi turant solve krne wali bnaye or mera ro mujhe jaldi sahi krwaye... Thanks

I have bought and installed a kent pride water purifier on 26/07/2018 vide memo no. M/18/1393 dt 25/07/18. At the time of installation it was found working. The agent of the company left in the afternoon after fitting the filter. I have collected 8 lit. Water as per tank capacity. After 6 hours i have tried to collect water switching on the plug, the machine was dead, not functioning.in the morning i have informed the matter to the agent. The next day on 28/07/18 when i was not at home the company personnel arrived and removed a parts (Power supply). Till date no measures have been taken from the company. I have dialed a number as sent by the company, but no proper co-operation has been noticed. Is this reliable? What is the value of advertisement? If i have to spent an amount more that rs.15500.00 for 6 hours o[censored]se, can i believe this service? Please inform.

I am using Kent water purifier and Serial Number is KR[protected] and it is under AMC. It is a horrible experience with Kent service team (Unique Service Center). Service lodged on 19 July 2018, service engineer (Bappa Das) came same day and after checking engineer told me that we need to change the pump inside and they will provide a repairable pump ( For new pump I need to pay Rs. 2400 ) within 2 days but it was not happened and I called them again on 27th July 2018 to fix the issue asap. They came and replace the pump, machine worked for 2 days then again stopped working. I have called again but they simple excusing me that due to rain engineer can't visit.Since then I am struggling to get it repaired.

Service Engineer (Bappa Das) behaviour towards customer is really bad. Always try to abuse customer.

On 29th july i called the service centre to get the ro serviced. The technician who came and checked said that the ro was working fine, the purity of water was fine. Still he said that the recommended time period of replacing the filter is 12 months. We got the filters replaced for 2800rs. After replacing he said everything was working fine. Right after he left in 15 mins the ro started leaking. We filed a complaint with case number [protected]. Technician came today 31st july at 6:00pm. First he asked us if we had amc, after that he said membrane is broken. And said he will charge 6000rs for it. He was laughing and mocking us. He even told that replacing other filters has caused the membrane filter to fail; and everything or nothing should have been replaced. But it was earlier technician who said that membrane filter is not to be replaced but recommended replacing other 4 filters. I think it is all random and some money minting scheme of kent. We called up the dynamic ro service and told that the technician is making fool o[censored]s. They didn't respond and said are busy and will call later. Nothing has happened and proper functioning is broken because we went for regular servicing

This is for your information that on 25/7/28 one Kent Pearl was installed Sl.no. KR[protected] and on 27/7/18 it stopped working. And after lodging a complaint an technician came an answered "electrical gadget anything can happen any time" then how does these poor quality material passes your quality check. Now after replacing the malfunctioning part they said me to call to customer care for an OTP and the customer care said no OTP can be send as because it was done through the dealer. Now the situation is the technician said if no OTP comes I have to pay for the parts!!!. Dear Kent people do you think it's a matter of joke. Either resolve this matter as soon as possible. Otherwise I have option left to complaint to consumer forum because over this 6 days of experience with Kent I can't rely on you for even 1 year of warranty period. take away your machine and refund ba ka my money

I have purchased the water filter in the month of march, 2017 and in the last one year, i have changed filters four times which is almost every three months. The water used for purification is water supplied by ghmc and we don't have bore well in our complex. I am not happy with the machine i have purchased and never come across when i used aqua guard water filter for ten years before i switched over to kent. Please revert.

Thank you

Obul reddy
Flat no. 504, dhruva - 1 apts
# 8-3-228, yousufguda
Hyderabad - -500 045
Mob:[protected]

I purchased ro machine just 12 months back and till now i have made almost 10 to 15 complaint of the machine, i spent lot of money on the machine and it is almost non-usable. I have been talking to regional manager and area manager also, but nobody seems to fix the problem permanently. Every month either ro filter will get spoiled or sediment filter get spoiled. I am fed-up of following up with the kent. I have no energy left in following up with your service provider. 20 days back your service provider put ro and now again it is spoiled and now they refused to change (Although they mentioned 3 months warranty after ro is changed). What is the point of providing the warranty then?

You please either fix the problem permanently or replace the machine totally or give my money back. I am going to file complaint of this harassment in every platform i can, i am just frustated with your service and with your kent ro. I will not recommend ro to anyone unless i get a good service from you. I am so frustated with your service and your ro machine that i can go any extend to spread this information to people not to buy ro anymore. I have suffered alot in past 12 months and i am still suffering. I spent 17000 rs which is not joke. I am running out of patience now and just wish kent understand customer and provide solution.

My location is bellandur bangalore and registered number is [protected].

Product : kent prime
Serial no. - kr[protected]
Customer's name: dr. B. K. Sarkar,
B. I. T. Mesra, ranchi, jharkhand
Phone number: [protected]
Date of installation : 23.02.2016
Invoice no. 22401

Complain: parts of the machines supplied by the technicians are not satisfactory at all.
Services by the technicians assigned by kent office are not satisfactory at all.

Details of expenditure from 28.06.2018 to till date.
* rs. 4400/- charged by mr. Barun (Technician) on 28.06.2018.
*rs. 2400/- for replacement of motor by mr. Barun on 09.07.2018.
*but the machine is still not working from yesterday (27.07.2018).
*so, we are planning to switch from. Kent services to other services, if the problems are not resolved properly.

I have been using a kent ro machine for the past 2 yrs. The pump-motor joint has started leaking, perhaps its because kent is using plastic parts to cut cost and they wear down pretty soon. The technician was not able to repair the leak, and has asked us to replace the whole pump itself. Now, 1. Why should the pump-motor unit be replaced, if its only a leak problem and not a motor problem. Obviously cost of repl is high rs 2400/- 2. Is a leaking pump too difficult to repair in this day and age where all kinds of leak-proofing compounds (M-seal etc) are available? Why doesnt kent consider changing the design in that case? I am in jind haryana. Can kent ro systems please advise whether indeed the pump should be replaced?.

I have bought Kent Prime in December 2017

We are facing lot of issues with the machine. We had to replace Many part with in 7 months. I Think Company Or distributor fraud with me.

I have raised several complaints using customer service but not getting any proper response.

Request you to replace the machine.

Dear sir/madam

With ref to above mentioned subject i bought kent strerling plus

I am getting harassed in getting service as everyday i am getting false promises n commitment for the srvice and day in day out share me new formalities through your staff members and off lately your staff has installed unworking machine.

I request you to act immediately to resolve this matter amicably. I thank you, in advance, for you prompt attention in this matter,

I never had thought the brand name like kent will ever harass their customer and after selling the services showing attitude and rude/unprofessional behavior..

Thanks and regards
Subhash aggarwal
[protected]

This is hari from chennai.

I have bought kent prime in november 2016.

We are facing lot of issues with the system. We had to replace each and every part within1.5 years. It seems more like our particular product is more faulty.

We have raised several complaints using customer service but not getting any proper response.
Please help?

Request you to replace the machine it's too faulty as we have changed all the parts inside it within one year.
I didn't think kent will give this kind of faulty products.. I can agree one in 10000 has faults but it has to be replaced in that case.

The complaint was lodged vide reference no.[protected] on july 16, 2018 since the water from the outlet was only coming drop-by-drop. Technician came and replaced several parts and i was charged rs. 6, 500/-. It was observed in the evening on the same day that though both green and red lights are glowing, water was not coming. The same was reported to the technician but he told that he will be on leave from tomorrow hence can not come and advised to lodge complaint. This problem is not continuous but sometimes the machine is working alright. Since then, i lodge complaint and technician comes but they don't check anything since at that point of time, the machine works.
Necessary action to rectify the problem with thorough check-up of the reason may please be made. To my belief, there may be some loose connection which may be rectified.

I am afraid that it may be a refined tactics of cheating customer.

Name: kent supreme mineral ro
Serial no: kr[protected]
Warranty status: in warranty
Start date:09/02/2018 end date:09/02/2019
First i registered complain at kent service on[protected]
Case id:[protected]
They send technician and he told me u. F. Frt and ro membrane need to change.
Then after three days continuous effort again technician ist my house and replace this parts. But problem no solved yet. Error signal sound came out from the machine.
2nd time i registered complain again at kent service on:[protected]
Case id:[protected]
Again they send technician and he change my machine original circuit board with duplicate circuit board machine start running but machine error signal and sound feature was missing from my machine. After 2 weeks again machine stop working.
Now i want to replace my product as all the parts already changed but still machine stop working and machine within warranty. But kent company deny to replace my product.

Currently i want legal action from consumer forum. Please take necessary action as soon as possible.
Consumer please donot buy any kent product, full kent company from salesman to customer support all are cheater.

I never knew your agents are so qualified.
I had raised installation request. The assigned person never came instead someone else came. That guy broke the water pipe inside my kitchen wall while fixing the connector in the tap. The way he tightened the tap the pipe l shape connector got broke. Plumber had to break the wall tiles to get it repaired. That costed my 1000 rs. Additionally my owner has demanded 5k for the broken wall. Along with that my complete day is wasted. What an experience. The worst part is the guy who came for installation left once it's broken and never answered my call. Still the device is not installed.

Please let me know who will reimburse me 6k.

Case id[protected]
Registered mobile -[protected]
Name - vikram k panda

I will make sure i will socialize the matter in facebook and twitter if i am not happy with the resolution.

Attached photos as proofs. Just see properly in the last image how the whole wall is leaking once the l shape is broken inside wall.

Hi,
I am a regular customer for kent.
I had purchased kent ro Grand plus.
I have also purchased amc also
recently I had raised a request about filter change alar
the techician had turned off the alarm without changing any filter
now 3 member of my family are ill including a baby.I want to take you guys to court
Please tell me how to proceed on this

I had purchase Kent Super Mineral RO bearing SNo KR[protected] at Mhow, Madhya Pradesh in September 2015. I have now relocated to Bangalore and placed a request with Kent RO for intallation of my Kent RO calling their helpline on 19 Jul 2018. I was assigned request no[protected]. The request was assigned to Mr Akhil but till date nothing has been done by the service technician and when I made a call to Mr Akhil, he has neither received my call nor responded to my WhatsApp message for installation. This issue was communicated to Kent RO on their helpline number but till date installation of the RO has not taken place nor attended to by any Kent RO service representatives which speaks of very poor after sales service by Kent RO.

May I request for a early resolution of my request for installation of Kent RO.

Rgds