Kent RO Complaints & Reviews

I own a grand plus filter with a 3year AMC in effect at the moment. My machine stopped working 15th July 2018 i.e. Sunday for which I booked an appointment from the Sun Services, kolkata (the service centre in charge of my AMC). They gave me an appointment for 17th afternoon i.e. after 2 days for which I took a leave from my work ( am a doctor working in a govt. hospital). Then till noon of 17th I was told that a mechanic has been assigned named Raju who will surely visit me by 5-6pm of that day. So, accordingly I took a leave for that time slot. But then after 6pm, the mechanic stopped picking up my call and so did all the staffs of the Sun service centre (Mr. Sukanta).
So, this is the way you treat your customers and you waste their valuable time and money. I paid an amount of Rs. 13500 for 3years comprehensive AMC and this is what I get!! I demand an immediate resolution of my problem along with an explanation for such behaviour or else I am gonna put a complaint at the consumer forum.

Dear Sir/Madam,

I have purchased Kent RO Supreme with 17500/- at 4 years back, Hardly i have used 1 year. later it started harassing me with so many problems.

every time I had to pay 3000/- for servicing, every time one or other will fail.
I doubt they intentionally set to fail one part every other time.

so far I had to pay 20000/- for repair which is not at all reasonable.

I request everybody to not buy Kent products.

They are expensive technicians, for just fixing small wallet they will charge 350+ GST tax.

I have every bill which i have done maintenance so far, This is worst /loss product which i did not quoted for any of other product.

Thanks
Suresh
[protected]

With reference to following mentioned detail I have got distributor ship of KENT R.O.SYSTEM through Mr. Haresh Thad (ASM KUTCH ), and material of r.o. system also bought worth about 3LACS. And at the time when I bought mentione material I promised to get service centre of Anjar and Adipur also where there is no service center of same pincode, now after approx 20 day I have not got even distributor certificate or service centre agreement. Now service centre, OFFICER KUTCH MR. JAYANTI VARSUR telling that who have got the sales work may not get the servicework.
IN ABOVE SITUTAION I AM ALSO FACING PROBLEM TO SALE R.O. MACHINES OF KENT WITH OUT SERVICE CENTRE.


REF NAME :- RAJ R.O. SYSTEM, PLOT NO. 157, WARD 4-A, VIDHYUT SOCIETY, ADIPUR KUTCH GUJARAT
DISTRIBUTOR ID :- BPSDO7476


PARAS MENGHANI
PROPRIETER RAJ R.O SYSTEM

I am a serving soldier of indian air force . I purchased a kent ro grand plus sl no kr [protected] on 08 jul 18. For installation customer care was approached . Installation was completed. But the very next day the machine gone unserviceable. Again i made a complaint. Service engineer visited on 14 jul 18 and suggested to install additional pre filter costing rs 850/_. The following need to be clearify. No.1 -is product supplied to csd is not of grade 1 quality? no.2- if the machine was faulty it would have been replaced instead of rectifying defects? no.3- if pre filter is a mandatory spares it should come as an asseccories along with machine.

I am literally at my wit's end waiting for the service technician to arrive at my place. I have placed a complaint and it's been 4 days that I have not received any service from the provider. On the third day they give me the number of the technician but he is not willing to come for some unknown reasons.
I have left my daily life routines and am at the mercy of either Kent service center or the distributor.
This is the worst service ever and I would not recommend anyone to buy Kent in the future. Their service sucks bigtime.

Hi team,

We got this product just over 1 year ago and I have already called customer care with issues around 5-10 times. In the first year I didn't really bother because the service was free but I had to spend a lot on filters. Recently it again broke down and apparently according to your technician this is a bigger problem and the suggestion from him was to replace the pump every year which costs Rs.5000/- every year. Do you really think customer is going to spend that much for a Rs 16000/- product? Also I have my relatives who have been using KENT products for as long as I can remember and they have had no issues apart from the occasional filter change. I suspect this is a faculty product and I would want you to find a solution for this. My suggestion would be to replace the product. I'm absolutely dissatisfied with the your product

On 30th June 2018 I contacted Kent services for some issue and I was asked if I had AMC or not confirming the product as Out of Warranty and under no AMC I was provided with support within 1 hour and was charged 7850 for AMC for 1 year. I was assured of similar levels of services but within a week there came another issue of no power, while I reported it on 5th July I was again asked if the product is under warranty and confirming that it is under AMC I had to wait for 48 hours to get a tech visit my place. Unfortunately, there was no electricity while he visited and I was assured for service very next day. ever since that day calling KENT Service and APEX Service Center Laxmi Nagar is my daily routine and what am getting is only assurance of service the next day. Disgusting services making fool of customers.

I purchased a Kent RO of 10 L capacity and at present it is covered under annual maintenance scheme of the Company. For last few days severe leakage of some pipe joint is happening during filtration and water dripping down from the top machine area. I fear short circuit and grave damage to the components. I filed a complaint through interactive voice system and executive and have been provided with complaint no.[protected] on 9.7.18 evening. Though I waited for the engineer for the whole day nobody arrived.
Also, I do not know what components are covered under AMC for free replacement. Send someone for the rectification.

Hi,

This is in regards to the service done one week back for my Kent water purifier. The service provider was Prompt service from Seawoods, and the technician who did the service was Mangesh who told us all parts need to be changed which we did for Rs 4800/-. Since he left the purifier started leaking, and when we tried calling him for weeks, he never turned up. As per the receipt provided to us, we decided to reach Prompt Service however their phone no did not exist. So I raised the complaint again with Kent customer care, and a technician was assigned from the different service provider. I told him that my kent servicing was done by an earlier technician and still had a problem and which wasn't fixed, he said the same person needs to come and fix it. So today the previous technician Mangesh turned up and dismantled the purifier and fixed it again but with new issues, we don't know what he did, but he broke the casing, and still, the problem of water leakage from the purifier hasn't stopped. I need a free repair and replacement of the parts which was damaged by the Prompt service technician. If they are not don't do it, Kindly let me know what legal action can I against them

Regards
Raji

Its been more almost 10 months and I have request for repair of the RO for more than 12 times.
After every 20-30 days one of the part gets torn.
This time they said the filters have a warranty of just 6 months so you will be charged for it.
I had even paid 1500 extra for one year extended warranty.
I have paid 1500 extra for 2 external filters, those too are not working.
I am fed up of this visits and low quality filters are getting torn after 2-3 months.
How to request to consumer court for refund of this defective machine.
18000 + 3000 = 21000 spend still I have a defective RO in non working condition

KENT RO: Pearl...

Its just 7 days old.. Power is on but service light not working which means power is on but there is movement in water and not working, last engineer said due to water pressure but there is not at all any water concern, as we have used other RO too..i am failed to understand KENT does not have any media to make complaint over call..simply they have service request that's it...

At the time of installation RO was leaking & throwing water .
So i cant expect anything worst then this..

I am not at alll happy with their service ...it seems my money went in vain please take action... i need replacement or my money back..

Regards

Pradeep
[protected]

Looting the customer has always been a priority for the Kent service persons!!!.
I got my Kent RO re-installed to a different location and had to pay Rs 6000 for parts replacement which i think was not required.
The technician told us to replace certain parts as he felt those parts were not working properly, I wonder how they judge that the component is damaged just by having an external look at the parts which seems totally fine to us when we look at them.
When being asked whats wrong with that part? they say it has to be changed as its not working.
Seriously Kent has hired genius people who can scan parts with there bare eyes and tell you its damaged, I wonder why don't these genius technicians apply for scientists role in NASA they will definitely get hired with many times higher package (simply a waste of talent working with Kent).
Its been a week these super intelligent technicians have been visiting me because of my continuous complaints on Kent Service Center but to no use as the problem is still unresolved. The installation was not done properly there is still water vapour accumulation problem inside the machine.
I am seriously tired of complaining to these people.
If anyone is reading my comment before buying a water purifier then i request you not to buy Kent's product. As every 2-3 years you will end up paying the price of a new machine.

Post installation warranty card was not provided to me and even after multiple request to vendor duplicate warranty card was not issued.

Every month (For last 5 months) the kent machine stops working and technician asks to replace certain parts which cost around 4-5k.

What is the point of having such a machine? My neighbor is having a aqua guard machine which is working absolutely fine.

If my kent purifier issue is not fixed, i will also move to aqua-guard.

On 22.06.18, onwards i am making complaint about kent ro is not working through online, every time they are giving rajeev-[protected] and with in 48 hrs, he will attend. But no body approached me till ow, again i amde complaints 03 times in online, but no respond. This rajeev is not picking the call.

If the administration not giving priority to customer or service, then stop business.

Dear team,

Our kent ro machine purchased online and installed on dtd: 23.09.2017 (Warranty).

We received one massage in our register mobile on 07.06.2018.

Quote:
Dear customer,
Your request[protected] is registered with us & will be attended in 48 hrs. Your machine is under warranty. No service charge will be applicable. Please wait for authorised engineer detail sms. Track status and create new service requests from url https://tinyurl.com/kenturl11.
Kent
Unquote:

Mr. Manoj tech ([protected]) come on 11.06.18 and done the job by fixing old candle (Which was with us). But he charged us rs.350, even though it is free service (Msg from kent on above). But he said you purchase from on line, your number is not register with us, so you have to charge. We discussed the matter with his boss, and paid. He the tech said if it is free then we return back. After 20 to 25 days passed for his repair. He did not call us or visit our home to return the amount. (Attached bill - written on bill third party service maechel).

What kind of service provider appointed by kent co, kent company should revise this.

Thanks,
Sujata mohapatra
[protected]
Vasco, goa

Hi,

I live in Lalbaug Mumbai and lodged a service request for the reason RO not working and it is promised to me that customer executive will visit my place in 24 hours.

After a day passed I called on the service executive number to know why they have not visited the place and I just received an irresponsible reply that he checked with is back office and my cell was not reachable. I called consumer help line again today and lodged this case than again they are saying it will take 12-24 hours for this to be closed.

Few questions:

- What happened to the previous service request.
- Yesterday I spoke to your representative and he told me that he will come today morning. Still I am waiting and calling him on his number which he is not picking up. Is there a system in place to check what all service complaints are open and not attended within stipulated time?
- Also now since the machine is not working it has given us real discomfort since we have to buy water from outside shops. More of money concern this is irritating for us. Nobody is giving a responsible answer from Kent side.
Have you guys even care for the customer post you sell the machine?

I am completely dissatisfied with the TAT for my service request and also with the behavior of their assigned staff.

Dear Team,

We received one massage in our Register Mobile

Quote:
Dear Customer,
Your request[protected] is registered with us & will be attended in 48 hrs. Your machine is under warranty. No service charge will be applicable. Please wait for authorised engineer detail SMS. Track status and create new service requests from URL https://tinyurl.com/kenturl11.
Kent
Unquote:

Mr. Manoj Tech Pranim Co ([protected]) come and done the job by fixing old candle. But he charged us Rs.350. We said it should free service, as we received message from Kent. But he said you purchase from on line, your number is not register with us, so you have to charge. We discussed the matter with his boss, and paid. He the tech said if it is free then we return back. After 20 to 25 days passed for his repair. He did not call us or visit our home to return the amount.

What kind of service provider appointed by Kent Co, Kent company should revise this.

Thanks,
Sujata Mohapatra
[protected]
Vasco, Goa

Dear sir
My uan no[protected]
And pf no-dl/935412/1009
I want to claim my pf balance many many times. But not possible.
Beacuse employer has not update my date of exit (Resignation).
So i am not withdrew my pf balance. Plz help me, update my resignation
Then i would be withdrew my pf account balance

Plz update my date exit.
Thanks
Srijit acharjee

Dear sir madam,

My name is nandkumar mundhe and i am living in majalgaon (Pin 431131) taluka of beed district (Maharashtra). I have replaced my kent ro membrane and the replacement date was 5th may 2018 and the the service provider assured the three months guarantee regarding the replacement of ro membrane. But on 3rd july i have called him for same problem i. E. Filter was not working then the boy who came to visit told me that the membrane is not working. So i called the service provider regarding the guarantee but he is denying for replacement. For last time he charged me membrane cost+300+300 and 250 total=3350 rupees not given any proof of those replacements by saying that your request was registered and we have mentioned the company regarding replacements. So there is no such provision to give you a receipt. So please help me urgently.

On March 2018, the membrane of the RO that is installed at my home got replaced after 1.5years of installation.

However, the part is said to be replaced after 1 year of service but in my case it got damaged in just 3.5 months.

Now, even after paying the AMC of Rs 2000/- yearly I am feeling like cheated as the customer care is asking for Rs 2800/- for the replacement of the part.

Note: This year, I have already paid more than Rs 7000/- for the parts and AMC and still I am not getting my RO fixed.