Kent RO Complaints & Reviews

I had bought kent ro almost 2.5 yrs back with si no kr[protected] & service engg mr kiran kumar _ [protected] (Udupi karnataka) has informed that he had registered my details witk kent.
Last month i had called him for routine service & after service there was a gradual increase of abnormal sound from pump motor & water taste has become horrible
I had informed the service engg again & after inspection he informed that motor got...

I had ordered a product from your company and when i am tracking the order the customer care tells me that the product has been delivered but i have not received the product. the product is kent egg boiler. the courier people in siliguri are saying that the product has ben delivered but it has not reached me....

Complaint lodged on may 7th.
ID: 21113705
we lodged a complaint regarding Kent Maxx water purifier. there is a problem with its sensor, due to which the water is overflowing. we called the customer care for resolving the issue but they haven't responded. since then we have been purchasing portable water. which has cost us hundreds of rupees, we tried contacting the customer care numerous times but all our efforts went in vain....

What should be the flow rate of the residual water coming out of ro.
Please answer as soon as possible (For eg. 1ltr/min or.75 ltr/min) while the input flow in ro from my tap water is 3ltr/min.
My ro has 5 carbon filters (3 vertical carbon filter and 2 horizontal post carbon filter. It has 100 gdp membrane size and inlet and outlet pressure are 60 & 140 psi....

COPY of complaint made at [protected]@kent.co.in - I have been regularly complaining regarding my kent ro. On 5/05/18 one technician visited and assured that problem is sort out. But Ro was not working properly after his visit. I again complained and today your technician visited after lots of complaints to customer care and he informed that menon part of ro was useless due to previous technician did not set the machine properly. You are requested...

Kindly treat this as formal complaint about the poor service rendered by your company on various occasion in the past. The most recent recent service which has not met with our expectations on 30th april 2018.
I have changed my flat from flat no. 3b, of 3rd floor to 4a of 4th floor in zubaida enclave, rahmat colony doranda ranchi 834002. I booked online for reinstalation of my ro in april 30, 2018.
Company has sent mr. Saghir...

This is hari from. Chennai.
We bought kent ro prime system and its just 1.5 years and the machine stops every one month.
We have replaced all the parts and spent almost 9000 just after 1.5 years.
Following were the parts replaced.
1) all the filters
2) membrane
3) pump
4) wiring
And we are not getting proper response from customer service. We have got a faulty product and would like...

Guys,

Here is the issue

First time : they replaced filters. Service executive said it can be runned for some more time. After 15 days 2nd complaint raised.

Second time : same guy came for r/o filter change and charged for replacing. After few days setting was not done properly again complain raised.

Third time : made couple of setting and left without any charge.. He said no issues...

Sir do your service providers wants to do servicing or they damage the machine. And no one responding well. They were asking only one thing andthatbis change the filters. First person came for 2 nd servicing told us that filters have 1yr warranty, 3 rd time person came on 9th may 2018 told filters have 6 month warranty and scene was lady who call me for conformation of serviciotold me filters have 3 month warranty.
So whom. Do we...

I have taken an AMC NON-COMPREHENSIVE AMC (ELITE-2), from the Metro service center which has its office in Boravli. They were recommended by Kent customer care operator[protected].

I have been trying to contact the Metro services person for since 30th April, but they are not taking the call (Naresh- [protected]).
Had call the service desk number on 5th May and spoke to Amit, who had assured me that someone would...

I have a kent ro purifier. I called service engineer on[protected] for regular service as water taste was not good but after testing, engineer informed me that ro's membrane filter is not working. This was shocking as i got membrane filter replaced on[protected] by paying inr 2700. After just 3 months as soon as warranty period expires, membrane stopped working again. We used to trust the brand and call service engineer regularly for service,...

I bought most expensive ro - 19000/ six months back in chennai.
1st may, i relocated my house within chennai. I have submitted 3 requests on 3 different dates since then... No re-installation!!!

Most horrible service.

Every time they will say that it will be done in 24 hours but on neither of the three occasions - it was done.

Kent ro - gives no service.
Should have tried aquaguard...

Hi there,
We have been using kent ro for nearly 4 years and always recommended it to several people. This year in february, we took amc (₹6500) from apex service centre which is based at laxmi nagar, east delhi (Invoice no: 9214). This was suggested by your helpline number when we asked for techcian visit to fix the fault.

There services are appalling and we have been continuously facing difficulty with the services....

I have purchased one kent pearl on 04.05.2018 from e-zone and the person came to install the machine damage my water supply system very badly including the water supply of rooftop as because the person has very bad expertise on plumbing related work. It incurrs additional cost of approx rs 5000/-. I demand this rs 5000/- immediately for restoration of damage....

Please refer my service request no[protected]. I am kent ro since jun 2015. Every time after the servicing of the product there is some failure of the filters, which are not covered by amc. Twice it has happened that different engineers have quoted different amounts for repairing the same problem.

I have renewed my amc in april 2018. The machine became unserviceable with in 20 days. The engineer again said that some filter...

I renew my kent amc of 2000 every year and still pay around 3000 rs for filter and other parts.in spite of paying amc is any thing stops working in kent they ask for the extra money by saying this part is not covered under amc. They ask for extra plumbing charges also. I like to know list and price of all the component which are covered under amc as i feel kent is making us fool by forcing amc and then charging money on every visit...

Kent has replaced motor/pump twice in a span of 3 yrs siting leakage & charged rs 5800 which is obnoxious.
On further 10th march, 2017 was the motor replaced to my shock when it is down i find the motor was a demonstration piece (Enclosed) & failed in short span of time. I complained as motor again started leaking & kent guy asked for rs 2800.

Repeated emails & reminders has no effect on the co neither are they escalating...

I bought kent maxx (Kr[protected]) uv + uf water purifier in april 2016. After 2 to 3 months of installation the machine started giving problems and i had to request for service to kent service centre, bilaspur for 5 to 6 times during the first year of purchase itself.

When i discussed the issue of machine having some manufacturing defect with the service guy he told me that the issues are very trivial and there is nothing to...

We got kent water purified installed in bengaluru house. The installation guy convinced us to pay extra rs 6000 to take amc plan. He told that he will send the receipt by evening. Next week we found leakage inside the kent which has increased in next few weeks. After continuous follow up, neither they send us receipt nor they are sending anyone to check. Trying to get in touch with customer care now and will file police complaint for fraud...

Worst service. After we got kent auro we had multiple services and no one asked for paper as i was showing them warranty on kent app. Suddenly one day the technician refused to service and said he wants papers. I called customer service and they confirmed that my machine is under warranty. Even then my machine was not serviced.

Also before that the technician misguided that warranty is valid for 11 months 15 days and i have...