Kent RO Complaints & Reviews

I have purchased kent ro [ superb] last august. From installation display was not working. After 04 month display replaced by company service centre. After replacement of 01 week, it get defective since feb 2018.

Till date display is not replaced. Due to lack of data information i am not using the water.

Please do needful

R/sir
With connection to above subject i complain on dated 28.05.18 having complain no [protected] technician visited to my home tell water pump not functioning they took water pump for replacement and the complain was close stating that water pump replaced but at site water pump not replaced
Again i raise complain on 01.06.18 having complain [protected] and
On dated 05.06.18 having complain no.[protected] till date no technician visit nor part is replaced but on complain status they say that technician visit but actually this not happen
Model kent pearl wh86285
Model no 11002
Sr. No. Kr[protected]
Date of purchase 28.06.17
Address is
Kishor patil
Plot no.11, chandroday colony, near sahbhagi lawn
Deopur dhule 424002
Mob no [protected]

My kent ro stopped working on 24th may 2018 called customer care and next day technician came and said i need to change th adapter, i got it changed from him ro started working, after 2 hours the water started overflowing, note - i did not had this issue before getting service from kent ro technician, my ro had no overflowing issue before, but after getting the adapter changed from techician, new overflow issue started. He came back and said the overflow sensor is damaged and he changed it. Note i paid 935 for adapter earlier that day and 300 for service, after that o again paid 250 for overflow sensor. After a week my ro again stopped working, i called kent and again the technician said the curcuit and the wiring needs to be changed, i got it cha ged and paid 1125 for it. My ro started working again and on d same day evening again my ro stopped working and now i am getting beep sound.
I am fed up of paying to kent. I have seen a consistant pattern in this that every techician dat comes from kent forces me to buy amc which i refused and the very next day or same day i get new issue. I am pretty sure that people are creating situation for me werin i am forced to by amc. This is a major fraud happenig with me.

Hi,
We have purchased an ro system in september. The system has never been giving clean water, each time someone checked and made some changes, it works for a couple of days, then starts giving unclear water. I have made following complaints over past few months.in which for only 3 complaints the representative showed up. Otherwise always a message is received that customer complaint closed, without any service representative even visiting the house.
Complaint nos:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
I am fed up of this company's services, and simply want a refund!

I want to escalate this to highest level in the Kent. I don't want response from 1st level customer service.

I've been using Kent RO water purifier since many years.

In the month of Feb 2018- i did a service with one of your dealer.

After the service, he said - go for the AMC. So I paid the AMC money. Till now - he has not given me the AMC papers.
I told him many times - If you can't issue the papers - give my money back. I've been calling him since feb. Every time he gives one or other lie. Now he stopped answering my calls.

His name is Maruti. I'm attaching dealer service details.

I strongly feel - he is cheating customer in the name of Kent.

I want Kent to take serious action against him and help me to get my money back from him.

Such people should be punished. Because of such - i'm wasting my time and money.

let me know how you guys can help.

Every time i get a problem with my kent ro, i really struggle to get the servicing done. Technicians do not turn up and i keep on chasing them without any luck. The kent customer support team is helpless and may be they do not want to take this matter seriously. As usual,

Can kent team look into this matter and get rid of this rain drops services.

Dear kent customer care,
Your service has been worst. This is the worst customer care i had ever seen. I raised request on june2nd (Number:[protected] for ro replacement but you are not doing and just cancelling my request. I purchased ro (Only ro not complete kent) on mar1st for 3500 and it is not working since may 15th but you are not accepting because of i raised request just few hours after warranty period. You are not believing that it is not working since may 15th. If you are thinking that i crossed few hours warranty period how can a person raise request immediately when it is not working. We will wait for at least 2 days.in that case still it comes under warranty period so looking forward resolution from your side.

My mail id : [protected]@gmail.com

We have raised service request on 31st may through application n requested for technician visit by 10 am as we are not available after that. Till now no one visited nor the service been provided and today i. E 6th june our request is cancelled... We called customer service on 4th june n reraised complaint again technician not visiting n customer care guy informed us that technician had updated the comment stating customer requested to visit at 9am which was never the case... Very poor service and dealer sending der technician is never bothered to check whether service is provided or not and whether technician visited n attended the complaints or not...

Request to take action and provide the service on priority and take care of dealers who are mishandling the cases and spoiling the brand of kent.

We have again raised request of service as our previous request is cancelled without any service... New case id is

Dear kent ro customer care your service has been very rubbish. I am again again complain but your customer care not satisfied me & my complaint cancel again again
If you are not satisfied me i am going in consumer court & complaint against your company

Your ro not filter water.

Customer name-krishna godara
My mail id :- [protected]@gmail.com
Mobile no-[protected]

Engineer from aishwarya solar technologies came for service on may 26th and changed all filters and charged around 5200/-. But later when i filled the tank, there was a water leakage from the back of the machine. On 28th, i again contacted the service center and updated the issue. But even after multiple calls to service center and engineer, no one visited for 2 days. They were keep on giving wrong commitments and wasted my time.

Finally on 30th engineer visited and he said there is a crack on the tank and i need to replace it. I told its because of your mishandling, so i cant pay it fully. The service center lady-barathi and this engineer made so much fuss and was arguing with me saying its my mistake. I was in office and the engineer at home made so much show that my wife with a 6 months old baby really got scared.

I shouted at the lady at service center over phone, but no use and now its left as it is. Not sure who will take care of this and do something responsible.
I was keep on asking for some service managers from kent and finally gave a number which again was answered by the same lady at the service center.
I have to make sure these people never make these kind of drama to any other customers.

Dear Kent Team,

We have got our kent machine serviced last on 23//09/17. During that visit your engineer Mr. Mukesh Kumar recommended to change the memberane along with candles which costed us Rs. 3750 and we also took AMC of Rs. 2000 in that visit.

Now when your engineer Mr. Ravinder visited us today i.e 29/05/18. He told us to change the same parts again which we got replaced couple of months back and pay 3750 again

Is this some kind of joke. We have bought Kent machine thinking it to be no.1 water purifier brand in India and has some ethics in dealing with customer. How can such an expensive part be damaged in a place where MCD water is available and only 2 members of the family are staying. In 8 months I have already paid 6000 and now again kent is asking for 3750 for replacing the parts because they are not included in AMC.

I look forward to your kind advice and solution to my problem at the earliest. I have already spoken with Mr. Shailendra who is the so called area sales manager and has only one senior executive in his whole area to handle this issue and cant send another executive to re-check the machine. Customer care manager Mr. Krishna has no interest in taking the customer complaint seriously and also has no solution.

I will be forced to file a complaint is consumer forum against Mr. Shailendra and executive Mr. Ravinder for misguiding the customer in order to make money by changing such expensive parts in 8 months which should atleast work for an year.

Regards,
Arveen ( Mayank's wife)
BP code- DC0252263
Service request- [protected]

I had purchased a kent ro (M/c s/n: kr[protected]). Within 3 days of purchase of kent ro, the taste of water was converted into bad taste. The complaint was lodged at your centre with complaint no. [protected]. Your technician visited after 2 days of complaint on 22nd may 2018 & he does not understand the problem. Then again some other technician visited on 23rd may 2018. He checked the ro & said the uv rod in the purifier is not ok & not to be replaced. I argued for replacement of whole machine but your executives denied completely. Then i was compelled to get agreed for change of rod. Your technician visited my place & changed the uv rod on 25th may 2018. I have been compelled again to close the complaint as the rod has been changed. Within single day of replacement of rod, again the smell & taste of water has been deteriorated again.
Kindly let me know what should i do with this product?
Kindly look into my problem & replace the whole product which has quality issue in it.

I want to raise complaint for technician ashok kumar he visited my home since my ro was not working he was sent by the company he changed some part which costed around rs 1735 and after 1 day i called him i told him that my part is not working he said he will come but he diddnt after i was not at home for a month so again i called him he said wrong no. This is type of cheating with me my machine no. Is[protected] i want some action to be taken against the technician

Sir,

Pls note that the service provider in mysore karnatak (Mr chethan) has taken my kent pearl filter for repair in dec 2017 and promised to bring back and re-install in jan 18 but never turned up.
He never picks up the call and also does not return my filter.
I have already spent around 9-10k to replace all filters of this machine.

Because his engineer did not place / wall mount the filter properly, it fell and broke. Now again i have to bear the repair charges because of his mistake. He took to get it repaired but never turned up.

Kindly resolve this immediately else i have to go to consumer court for this cheating.

Roshanara
[protected]

Hi, we r frm sarjapur, bangalore. I have purchased kent 2years back. Last few months back ur service provider recommend for amc. We purchased it. After that for complaints thy r not responding properly. Now friday 18th may 2018 i have raised complaint, till now nobody came. Y this kind of irresponsible in service frm kent. I need immediate action on this issue

I had bought kent ro almost 2.5 yrs back with si no kr[protected] & service engg mr kiran kumar _ [protected] (Udupi karnataka) has informed that he had registered my details witk kent.
Last month i had called him for routine service & after service there was a gradual increase of abnormal sound from pump motor & water taste has become horrible
I had informed the service engg again & after inspection he informed that motor got damged & it would cost 3700
How come the motor got damaged after service?
I had contacted customer care & they informed that the my kent is not registered yet.. This is strange & a serious lapse of the process.. Why should i pay for motor damaged which has come after service & before that kent was working fine

I had ordered a product from your company and when i am tracking the order the customer care tells me that the product has been delivered but i have not received the product. the product is kent egg boiler. the courier people in siliguri are saying that the product has ben delivered but it has not reached me.

Complaint lodged on may 7th.
ID: 21113705
we lodged a complaint regarding Kent Maxx water purifier. there is a problem with its sensor, due to which the water is overflowing. we called the customer care for resolving the issue but they haven't responded. since then we have been purchasing portable water. which has cost us hundreds of rupees, we tried contacting the customer care numerous times but all our efforts went in vain. I hope you look into the matter and do the needful.

What should be the flow rate of the residual water coming out of ro.
Please answer as soon as possible (For eg. 1ltr/min or.75 ltr/min) while the input flow in ro from my tap water is 3ltr/min.
My ro has 5 carbon filters (3 vertical carbon filter and 2 horizontal post carbon filter. It has 100 gdp membrane size and inlet and outlet pressure are 60 & 140 psi.

COPY of complaint made at [protected]@kent.co.in - I have been regularly complaining regarding my kent ro. On 5/05/18 one technician visited and assured that problem is sort out. But Ro was not working properly after his visit. I again complained and today your technician visited after lots of complaints to customer care and he informed that menon part of ro was useless due to previous technician did not set the machine properly. You are requested to sort out the problem of my ro without any cost as machine is under amc and if any parts need to be changed due to your staff fault.