Kent RO Complaints & Reviews

Hi mahesh gupta,
I have a kent ro under the sink system which i purchased almost 1.5yrs back.
The system has been giving multiple problems month on month basis. Everytime the engineer visits & fees of rs.300 is charged. There have been atleast 4-5 visits in the last 8 months.
In the latest problem, the pump needs to be replaced at the cost of rs.2700.
I'm fed up of this kent ro system as i feel the instrument is faulty whereas your technical team feels it's due to water quality. No other apartments in my building have such severe problem.
My request to you is to consider replacing this set or exchange it with a wall system.
Please consider this request.
Regards
Raj raipancholia
#[protected]

Kent, a big company with huge expenditure on marketing should work on improving it's product & it's service. Kent ro is totally pathetic. I had six repeated complaints in 1st year of working.in 2nd year amc done but of no use. Got another problem with it's filter & they are saying rs 3750 for it. No point in investing on such an unreliable product.

1) Our Kent RO machine purchased online and installed on dtd:23.09.2017 (warranty) by the local service provider M/s. Anton Enterprises, rep/tech Mr. Ajay.

2) Same person from Anton Ent again called our house approx. after 8 month from our purchase date on dtd.07.06.18 and said I am coming for free servicing/ check-up. We let him come. After checking the rep/tech said due to muddy water parts need to change. Four items replace charges Rs.2000. After we thought and then agreed. The rep/tech changed and taken the amount (attached his bill). We observed he had done it very fast and after finish he did not wait Kent water come out. Quickly went away from our house showing some cause. After sometime that Kent starts overflow water from outside. Immediately we call the tech who did not pick-up phone. Again and again we tried, after 30/40 minute he said I reached far away, I could not come now, but definitely come tomorrow. Hence forth tech did not attended our call even that madam (sitting in office) did not attend our call. Then we booked complain at service centre.

3) After 3 days new tech come (Pranim & Co) and said one part broken and some duplicate/ other company cartridge fixed inside the purifier. Tech said, It is (your) our mistake that when alarm comes then only you replace / call tech with proper complain. But how we know it any one should teach us. We just believe the tech word.

From above, it is observed that this is a group fraud case of Anton Enterprises, one madam sitting at the head office (whom that person called for reference), she also assisted in this case. If authorized service provider gives like this service then customer whom to belief.

It is requested to Kent Company should arrest that person/company for taking Rs.2000 illegally cheating to their customer also providing duplicate parts. Now my original Kent gone mess so Kent Co should provide us/me a new set purifier since it is done by Kent persons only.

Attached:
1) Anton Enterprises bill : Rs.2000 dtd. 07.06.18
2) New kent person bill Pranim & Co : Rs.350 dtd.11.06.18
3) Our invoice : Rs.15400+Rs.769 dtd.23.09.17
Our purchase order No.: OD[protected] DTD:23.09.17 – KENT GRAND PLUS litre 8L RO. Under warranty.

Note: M/s. ANTON ENTERPRISES, Verna, Margao, South Goa, Goa 403731 (address got from internet) representative Mr. Ajay mobile no. [protected], one lady operator from this office Mobile No. [protected] (may be owner different person) all should be punished.

Thanks, Sujata Mohapatra,
[protected] / [protected]
Vasco, Goa 403802.

Why case is rejected still the issue not fixed. I'm following up the kent customer care for the last 2 weeks and not at all responding good. On friday, i escalated and no response. And on saturday, i escalated for second time and no response. On sunday, when i called, i am told that i will receive call back on monday 10 am but i did not receive it. When i checked the case id:[protected], it is shown as 'rejected'.

Why kent customer care is going on worst now. Parts are also not in good condition. When mechanist came on morning, pump working fine for 2 hours and then get repaired and again mechanist came and told that pump needs to be replaced and it charges around 2500. I don't know why it is happening so. Please escalate it to higher level and reopen the case id[protected]

Kent is so unprofessional and pathetic. I made a payment of rs.2000/ for amc for year 2018-19 on 15th may 2018. Today is 18 th june still amc papers hasn't reached me.in between i have called their customer care 5 times. Email them also. Only promises no work in actual front. Last year i had bad experience with their services. I had planned not to continue amc from kent rather opt for a third party. But as the amc was expiring on 18th may, i received about 20 calls from different nos for renewing amc in two days. The executive spoke to me for about 40 minutes convincing me of better services and 5 % cash back if i paid amc charges through paytm. I made payment through paytm. I haven't received 5% cash back nor amc papers. Not even a receipt of the amount that i paid.
For amc renewal, kent guys keeps bothering you even in office hours because profit is their motive and no customer satisfaction. Infact i will say they prefer customer harrassment.

My name is - biju george
Mob # [protected]
Email id - [protected]@ yahoo.com

Today motor of kent ro and one outer filter were changed by your company but after use it is seen that water is pouring in display window. Kent was installed in september 2016 and i paid rs.3050/- all together.
I request you to please look into the issue and make it correct on company cost.
Bijay kumar
House no._2/e kidwaipuri
Patna 800001
Contact no.[protected]

I have purachased a kent diaphragm pump from amazon for my customised purifier use, on monday 30 april 2018 (Oder no:[protected] its not working properly now, since i have warranty, i condacted kent service care, but they are saying that can't register my complaint as i'm not using their filter machine. They have mentioned in the advertisement that the product is for any ro pumb.

I submitted a complaint regarding my Kent Grand Plus water filter that I purchased just 2 months ago, as it was not filtering water.I logged the complaint with Universal Pure Water Solutions Kent dealer from whom we purchased it. On second day of logging complaint a technician was sent to check and he reported on analysis that, the RO element was faulty and will have to be replaced with a new one. Since the product is still under warranty it will be replaced free of cost and he said it would be replaced the next day. On the next day we were unable to contact the same technician and another guy was sent instead. This guy just bypassed the filter by removed the ro element and hit it with a chappathi roller stick(We were at office and only aged parents were there at home who were unaware about the details) and simply washed out the blockage and replaced it. On enquiring why the RO element is not replaced with a new one, he simply said that nothing needs to be replaced.Additionally in the process he also broke and damaged the filter box which was not noticed at that time.
Now the water is simply flowing freely without getting filtered at all, and all we get through the outlet is pipe water as it is.

Please take stringent action as soon as possible this is like blatantly fooling consumers and cheating them of their money.(Rs.18000/-),

I have purchased kent ro [ superb] last august. From installation display was not working. After 04 month display replaced by company service centre. After replacement of 01 week, it get defective since feb 2018.

Till date display is not replaced. Due to lack of data information i am not using the water.

Please do needful

R/sir
With connection to above subject i complain on dated 28.05.18 having complain no [protected] technician visited to my home tell water pump not functioning they took water pump for replacement and the complain was close stating that water pump replaced but at site water pump not replaced
Again i raise complain on 01.06.18 having complain [protected] and
On dated 05.06.18 having complain no.[protected] till date no technician visit nor part is replaced but on complain status they say that technician visit but actually this not happen
Model kent pearl wh86285
Model no 11002
Sr. No. Kr[protected]
Date of purchase 28.06.17
Address is
Kishor patil
Plot no.11, chandroday colony, near sahbhagi lawn
Deopur dhule 424002
Mob no [protected]

My kent ro stopped working on 24th may 2018 called customer care and next day technician came and said i need to change th adapter, i got it changed from him ro started working, after 2 hours the water started overflowing, note - i did not had this issue before getting service from kent ro technician, my ro had no overflowing issue before, but after getting the adapter changed from techician, new overflow issue started. He came back and said the overflow sensor is damaged and he changed it. Note i paid 935 for adapter earlier that day and 300 for service, after that o again paid 250 for overflow sensor. After a week my ro again stopped working, i called kent and again the technician said the curcuit and the wiring needs to be changed, i got it cha ged and paid 1125 for it. My ro started working again and on d same day evening again my ro stopped working and now i am getting beep sound.
I am fed up of paying to kent. I have seen a consistant pattern in this that every techician dat comes from kent forces me to buy amc which i refused and the very next day or same day i get new issue. I am pretty sure that people are creating situation for me werin i am forced to by amc. This is a major fraud happenig with me.

Hi,
We have purchased an ro system in september. The system has never been giving clean water, each time someone checked and made some changes, it works for a couple of days, then starts giving unclear water. I have made following complaints over past few months.in which for only 3 complaints the representative showed up. Otherwise always a message is received that customer complaint closed, without any service representative even visiting the house.
Complaint nos:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
I am fed up of this company's services, and simply want a refund!

I want to escalate this to highest level in the Kent. I don't want response from 1st level customer service.

I've been using Kent RO water purifier since many years.

In the month of Feb 2018- i did a service with one of your dealer.

After the service, he said - go for the AMC. So I paid the AMC money. Till now - he has not given me the AMC papers.
I told him many times - If you can't issue the papers - give my money back. I've been calling him since feb. Every time he gives one or other lie. Now he stopped answering my calls.

His name is Maruti. I'm attaching dealer service details.

I strongly feel - he is cheating customer in the name of Kent.

I want Kent to take serious action against him and help me to get my money back from him.

Such people should be punished. Because of such - i'm wasting my time and money.

let me know how you guys can help.

Every time i get a problem with my kent ro, i really struggle to get the servicing done. Technicians do not turn up and i keep on chasing them without any luck. The kent customer support team is helpless and may be they do not want to take this matter seriously. As usual,

Can kent team look into this matter and get rid of this rain drops services.

Dear kent customer care,
Your service has been worst. This is the worst customer care i had ever seen. I raised request on june2nd (Number:[protected] for ro replacement but you are not doing and just cancelling my request. I purchased ro (Only ro not complete kent) on mar1st for 3500 and it is not working since may 15th but you are not accepting because of i raised request just few hours after warranty period. You are not believing that it is not working since may 15th. If you are thinking that i crossed few hours warranty period how can a person raise request immediately when it is not working. We will wait for at least 2 days.in that case still it comes under warranty period so looking forward resolution from your side.

My mail id : [protected]@gmail.com

We have raised service request on 31st may through application n requested for technician visit by 10 am as we are not available after that. Till now no one visited nor the service been provided and today i. E 6th june our request is cancelled... We called customer service on 4th june n reraised complaint again technician not visiting n customer care guy informed us that technician had updated the comment stating customer requested to visit at 9am which was never the case... Very poor service and dealer sending der technician is never bothered to check whether service is provided or not and whether technician visited n attended the complaints or not...

Request to take action and provide the service on priority and take care of dealers who are mishandling the cases and spoiling the brand of kent.

We have again raised request of service as our previous request is cancelled without any service... New case id is

Dear kent ro customer care your service has been very rubbish. I am again again complain but your customer care not satisfied me & my complaint cancel again again
If you are not satisfied me i am going in consumer court & complaint against your company

Your ro not filter water.

Customer name-krishna godara
My mail id :- [protected]@gmail.com
Mobile no-[protected]

Engineer from aishwarya solar technologies came for service on may 26th and changed all filters and charged around 5200/-. But later when i filled the tank, there was a water leakage from the back of the machine. On 28th, i again contacted the service center and updated the issue. But even after multiple calls to service center and engineer, no one visited for 2 days. They were keep on giving wrong commitments and wasted my time.

Finally on 30th engineer visited and he said there is a crack on the tank and i need to replace it. I told its because of your mishandling, so i cant pay it fully. The service center lady-barathi and this engineer made so much fuss and was arguing with me saying its my mistake. I was in office and the engineer at home made so much show that my wife with a 6 months old baby really got scared.

I shouted at the lady at service center over phone, but no use and now its left as it is. Not sure who will take care of this and do something responsible.
I was keep on asking for some service managers from kent and finally gave a number which again was answered by the same lady at the service center.
I have to make sure these people never make these kind of drama to any other customers.

Dear Kent Team,

We have got our kent machine serviced last on 23//09/17. During that visit your engineer Mr. Mukesh Kumar recommended to change the memberane along with candles which costed us Rs. 3750 and we also took AMC of Rs. 2000 in that visit.

Now when your engineer Mr. Ravinder visited us today i.e 29/05/18. He told us to change the same parts again which we got replaced couple of months back and pay 3750 again

Is this some kind of joke. We have bought Kent machine thinking it to be no.1 water purifier brand in India and has some ethics in dealing with customer. How can such an expensive part be damaged in a place where MCD water is available and only 2 members of the family are staying. In 8 months I have already paid 6000 and now again kent is asking for 3750 for replacing the parts because they are not included in AMC.

I look forward to your kind advice and solution to my problem at the earliest. I have already spoken with Mr. Shailendra who is the so called area sales manager and has only one senior executive in his whole area to handle this issue and cant send another executive to re-check the machine. Customer care manager Mr. Krishna has no interest in taking the customer complaint seriously and also has no solution.

I will be forced to file a complaint is consumer forum against Mr. Shailendra and executive Mr. Ravinder for misguiding the customer in order to make money by changing such expensive parts in 8 months which should atleast work for an year.

Regards,
Arveen ( Mayank's wife)
BP code- DC0252263
Service request- [protected]

I had purchased a kent ro (M/c s/n: kr[protected]). Within 3 days of purchase of kent ro, the taste of water was converted into bad taste. The complaint was lodged at your centre with complaint no. [protected]. Your technician visited after 2 days of complaint on 22nd may 2018 & he does not understand the problem. Then again some other technician visited on 23rd may 2018. He checked the ro & said the uv rod in the purifier is not ok & not to be replaced. I argued for replacement of whole machine but your executives denied completely. Then i was compelled to get agreed for change of rod. Your technician visited my place & changed the uv rod on 25th may 2018. I have been compelled again to close the complaint as the rod has been changed. Within single day of replacement of rod, again the smell & taste of water has been deteriorated again.
Kindly let me know what should i do with this product?
Kindly look into my problem & replace the whole product which has quality issue in it.