Kent RO Complaints & Reviews

Hi kent,

Being a reputed company, hiring a such stupid service engineer is it worth..??

This is the 3rd time i raised complaint against my device. Kent ro superb. Every time coming doing some temporary fix and charging 300 per visit..

Only for money is he creating such kind of prbm. Changed. Today again i raised a service request on my device it says high impurities in water.

Please...

I have purchased kent ro plant on feb 2017.
Within one year i had problems twice. On nov 2017, it did not work.
They asked me to change all filters. I spent rs 1800.
Again on this april 9th, it did not work. They asked us to change the filter.
I spent rs 1300.

With in 17 days of the service, the tank is over flowing.
Service person demand money for service (With in 17 days) and also says...

I am mrs jhumur sen kar complain in kent ro service center of my kent ro machine on 20th april 2018 complain no [protected]. Otp genarated at 10 a. M on 20th april 2018. Same day mr. Debasish, mob no-[protected] contact me want otp whithout attain complain. But whithout service i deny. To give him otp. Next day my. Complain has been submitted for cancellation without my concern at 2.25 p. M. Then immediately i contact kent service center and...

Your authorized service provider viz., strobe enterprises, hyderabad has failed to send technician for undertaking repairs of our ro in spite of repeated promises made by them. The services offered by them are far from satisfactory. Till now the technician did not turn up. Please initiate appropriate action as deemed fit. Ranga rao maddala. [protected]...

I have logged a call for repair of Kent Maxx, the technician from Kent came and gave me an AMC saying I will change all filters including external filter and took Rs. 3000 saying that now there is shortage of spares from company side in 2-3 days I will come again and replace the same, now month have been passed the technician had not came and he took 3000 Rs. After giving a call to customer care, they are also not knowing the person who they...

I have you kent ro grand product but dated 29 april 2018 i have raised call for service and engineer mr. Kiran pal come change the uv lamp and other parts and charged the rs.4700 but till the date we are facing problem and from last one week we are continuously calling to engineer mr. Kiran pal but he is not bothering about the same. And these kind of person is representing the bad picture of company due to casual approch kindly look into...

Hi,

Kindly update the status. If you are unable to provide service then we can look for local technician.

Kindly treat this mail as final remainder for below issue in trail mail. No further communication will be done regarding the same.

We would file this as the same is effecting your customer service.

On sat, apr 21, 2018 at 18:29, dhanesh. M
Wrote:
Hi,
br...

I requested to install the new kent ro machine at my house in district ballia uttar pradesh pin 277204. I contacted my times to customer care. They told me tat ro machine has been installed on 13 apr 2018 but i am so sorry to say that it has not been installed till today 24 apr 2018. Today (22 apr 2018) i spoken to muskan (Customer care) at 1108 hrs. Today again the same thinks has been told by customer care person that :sir you have to wait...

We purchased RO purifier some years back...We didn't had a good service experience Kent RO AMC Service. Still this time a technician suggested & convinced us to buy AMC Services work Rs 2000.
We told him that earlier we suffered after taking AMC, no one listens as frequently as normal service calls now. But he said the scenario has changed now you'll not get any complaints from our side.

It has been more than 72 hours...

Dear sir,

Please note that we had purchased mineral water ro of kent brand from bhiwadi on dated 26.03.2017.
In the month of march, we have made several follow ups for getting the service under warrenty, but dealer did not delute any service engineering, now he is replying that the warrenty has been over.

This is not a good practice to handling the customers because one unsatisfy customer will aware more...

I have call kent ro for servicing of my kent maxx ro and after the visit the technician told us to change the filter charing rs. 1300/- and changed it, but in the evening my ro overflow system stops working and i had registered the complaint for the same but god knows how the very next, the ro's overflow system automatically started working in evening, but at night ro stopped working, then i had filed the compliant, the technician visited...

The water collection tank over 2-3 weeks gets algae (Green color scum) at the bottom. I contacted an authorized kent service agent and they sent a technician who replaced all the internal parts (Ro membrane, carbon filter etc) and said no issues from now on (At a significant cost). However, the problem has not gone away... I still get green algae at the bottom of the tank in 2-3 weeks. I have to keep cleaning it....

Shocked, shocked.. Shocked. How cockroaches can come from water tank of kent grand +???. We had registered complaint 15 days before only as i had seen small small cockroaches moving inside visible from glass. Than the service engineer came and told that he has cleaned the filter, however told that this is a common problem in this model as through loopes cockroaches enter and offerd no solution for same, but assured that cockroaches cannot...

I called kent ro customer care number in the month of sept'17 for rectifying some problem in my kent grand ro system.

Engineer visited in lieu of my complaint, rectified the system on 10th sept'17 and convinced undersigned to enter into an amc for next 01 year vide invoice number 4674 dt[protected] for amount inr 6, 000/-

The services committed under the amc agreement were.

A) mandatory free quarterly...

Kent purifier has this good habit of cheating customers in the name of service, they themselves call through their partners for service and force us to take their service. I accepted thier service call under pressure and faced cheating. They asked to pay 7000 for amc which again i was not interested and in pretext of service they caused a repair on already working kent to stop working completely. On calling they are not receiving my complaint....

Have had the worst service from kent ro.. Replaced membrane and motor and charged me rs 5200 including 300 service charge on 11 april 2018 but water purifier is still not working which was reported immediately within an hour. Both customer service and technician said they will be there asap but never showed up. Third day without drinking water. The technician and customer service dodge calls and never call back. Have called the customer service...

In my ro was serviced by kent authorized service engineer before 1.5 months. He replace all filter and charge me rs. 4985 and said for 3 months warranty. Filters were not installed properly during service. Now with in two months ro is producing loud noise of vibration among filter. Now when i am calling customer care they wants rs 300 more for see this issue which was created by them only. Attached the complain number and charges text message...

I have purchased kent pristine water purifier on july 2016 from kent.
It has been just 1 and a half years and i have changed filter & membrane in july 2017 by paying rs 4000.
Again after 6 mnths i.E now, april 2018, the service person is saying to change filter & mebrane for rs 4000. I have already done that 6 mnths back with a promise that these will last atleast 2 years. where is the promise.

I have been trying...

Kent ro product is not good, but service is fine but product is defected in 6 month your products is not functioning properly after every service done in 6 month after 6 month product carbon filter failure by using municipal water (BMC)and your guy is charging 1600 for change its is very bad that...

My RO was not working properly, the service maintenance person from Kent came and replaced all the filters and membranes. However, the installation of the replaced filters was done in a defective manner of which I again lodged a complaint No: 180331 – 02204 dated 31.03.2018, regarding the following matters with my Kent RO Superplus:

i. The Carbon filter which had been replaced by your persons on 17 .03. 2018 has erroneously...