Kent RO Complaints & Reviews

Not working ro at Telephone Exchange urban Estate Phase-2 patiala. Leakage of water from Ro and the water not purified. Kindly repair it as early as possible.

Today kent service engineer visited again..he informed that along with Kent motor SMPS is also damaged...how can both get damaged simultaneously...if that is the case why he didnt inform us during earlier inspection & said only motor is damaged& woul take 10 days for new motor replacement ..I think service engg is taking us for a ride

Dear Sir,
Kindly treat this as formal complaint about the poor service rendered by your company on various occasion in the past. The most recent recent service which has not met with our expectations on 30th April 2018.
I Suhail Akhter have changed my flat from Flat no. 3B, of 3rd floor to 4A of 4th floor in Zubaida enclave, Rahmat Colony Doranda RANCHI 834002.I booked online for reinstalation of my RO in April 30, 2018.
Company has sent Mr. SAGHIR AHMAD having his contract no. [protected] on 30 April 2018.who reinstalled my RO in haste. He didn't checked TDS or connection etc as there was no power and it was 6:30 pm.
The taste of water is not good & there is a leakage in pipe in joint. TDS to be set which is not done by Mr. Saghir.
I called Mr. SAGHIR many a time but no response.
We are disappointed from the services rendered by your company.
Who will sort out my problem.
To resolve the problem, we would appreciate your actions.
We look forward to receive an explanation by phone & my contact number is [protected].
Regards,
Suhail Akhter

I spent Rs.4500 for rectification of my kent reference no.KR[protected] after one month beeb sound is coming.
please resolve.

Waste water not coming properly in drain pipe and I want to know again my kent RO TDS level .

It is so annoying that every monthly we are facing problem . We are spending 6-7000 every month after amc. One or the other part is having problem. I would like to take this issue future to senior department.

Dear Kent Team

I posted my complaint related to fault in membrane filter but I have not gotten any resolution yet instead of your assurances. In the reply to my complaint it was suggested to call to customer care and I did the same . But every time I call customer care they send a new engineer to identify the fault, in-spite of the fact that fault has already been identified and the only solution is to replace the membrane filter.
As already mentioned my concern here is the frequency in which RO's parts get faulty due to which I have already wasted too much money.I got RO membrane replaced on[protected] which comes with 3 months of warranty, however Kent team assured me that owing to the already good water supply quality (TDS 130 in supply water), membrane will work for at least one year.But when kent engineer came for routine service on 6th May, he confirmed that filter is faulty.This was shocking, as I presumed Kent as a trustworthy brand and was assure that I and my family is drinking safe water using Kent RO. But this is not true .Just after the warranty period expired my RO stopped filtering. I have already wasted so much money on AMCs and getting filters changed every time that I could have bought a new RO using that amount.
Kindly get membrane Filter replaced free of cost as its a breech of trust that components of so called the best RO purifier doesn't last for even 3 months. Soliciting an effective reply from your side .

Hi,

My Kent RO failed repeatedly, no proper response from the service center. it costed heavy maintenance, i regret buying it now.
no action from the company after repeated complaints, do not buy kent.

PFA.

Thanks,
Vijay

My order no is 4430 which was ordered on 30th april 18, am unable to check status, below is
diapatch reference no -NDA[protected]
kindly give me update on when I will receive my order

I purchase new kent ro grand plus but 2nd only its not working