Kent RO Complaints & Reviews

I have you kent ro grand product but dated 29 april 2018 i have raised call for service and engineer mr. Kiran pal come change the uv lamp and other parts and charged the rs.4700 but till the date we are facing problem and from last one week we are continuously calling to engineer mr. Kiran pal but he is not bothering about the same. And these kind of person is representing the bad picture of company due to casual approch kindly look into issue and resolve on priority basis because we are facing lot mental harassment on the same.

Thanks and regards
Shailendra dwivedi
Mob. [protected]

Hi,

Kindly update the status. If you are unable to provide service then we can look for local technician.

Kindly treat this mail as final remainder for below issue in trail mail. No further communication will be done regarding the same.

We would file this as the same is effecting your customer service.

On sat, apr 21, 2018 at 18:29, dhanesh. M
Wrote:
Hi,

This is for your information that below issue is still not closed as on 21/04/2018 6.30pm and no action has been taken by youbafter repeated contact over phone and email.

Highly disappointed with your service other vendors are giving high support for their machines.

I have purchased the product this month and
Your sevices are so bad.

Thanks and regards,
Dhanesh

On fri, apr 20, 2018 at 8:20, dhanesh. M
Wrote:
Hi,

The below complaint number is showing as closed kindly update.

On thu, apr 19, 2018 at 16:45, kent customer care
Wrote:
Dear sir,
Regret the inconvenience. Your complaint number is[protected]. Relevant team will contact you shortly.
Please call us on +[protected] for further details.

Thanks & regards,
Customer care team.

Kent ro systems limited
Call us: +[protected].
You can use our customer portal (http://customer.kent.co.in) to register a service request online.

You can also download kent service app for android mobile phones from http://www.kent.co.in/customerapp.
_
From: dhanesh. M
Sent: thursday, april 19, 2018 4:25 pm
To: kent customer care
Subject: re: kent superstar installation

Hi,

Fyi. The engineer came with out tool (Shoe spanner) to fix the unit. Since we had the sme at home gave it. On goin back engineer has taken the same along with him.

Called the engineer mr. Yasar more than 5 times to return the tool. Till now not returned kindly do the needful.

On thu, apr 19, 2018 at 12:28, kent customer care
Wrote:
Dear sir,
Regret the inconvenience. Your complaint number is[protected]. Relevant team will contact you shortly.
Please call us on +[protected] for further details.

Thanks & regards,
Customer care team.

Kent ro systems limited
Call us: +[protected].
You can use our customer portal (http://customer.kent.co.in) to register a service request online.

You can also download kent service app for android mobile phones from http://www.kent.co.in/customerapp.
_

From: dhanesh. M
Sent: wednesday, april 18, 2018 9:53 pm
To: kent customer care
Subject: reg: kent superstar installation

Hi,

This is regarding kent superstar installation done on 16-04-18. My registered number is [protected].

I am not at all satisfied with your installation. Engineer has fixed the same too near to wash basin hence we cant use the basin. There was plenty of space available for fixing above it. Pfa.

Also the inlet hose is cut and given back which now made the unit to move up due to short inlet hose length.

Kindly realign engineer with inlet hose to refix same.

Thanks and regards,
Dhanesh

I requested to install the new kent ro machine at my house in district ballia uttar pradesh pin 277204. I contacted my times to customer care. They told me tat ro machine has been installed on 13 apr 2018 but i am so sorry to say that it has not been installed till today 24 apr 2018. Today (22 apr 2018) i spoken to muskan (Customer care) at 1108 hrs. Today again the same thinks has been told by customer care person that :sir you have to wait for 12 to 24 hrs it will be installed"

Now i want to know that if you are unable to install the machine then how can you give service or repair.
Lastly i request you again if you are not able to provide service or repair then tell me how to return the kent ro machine.

We purchased RO purifier some years back...We didn't had a good service experience Kent RO AMC Service. Still this time a technician suggested & convinced us to buy AMC Services work Rs 2000.
We told him that earlier we suffered after taking AMC, no one listens as frequently as normal service calls now. But he said the scenario has changed now you'll not get any complaints from our side.

It has been more than 72 hours now, nobody even bothered to check the status of my complaints after so many attempts.

Shame on the companies manager & care takers...this is height of irresponsibility...

Dear sir,

Please note that we had purchased mineral water ro of kent brand from bhiwadi on dated 26.03.2017.
In the month of march, we have made several follow ups for getting the service under warrenty, but dealer did not delute any service engineering, now he is replying that the warrenty has been over.

This is not a good practice to handling the customers because one unsatisfy customer will aware more hundred customers.

We request you to extend my warrenty for the same.

Thanks

I have call kent ro for servicing of my kent maxx ro and after the visit the technician told us to change the filter charing rs. 1300/- and changed it, but in the evening my ro overflow system stops working and i had registered the complaint for the same but god knows how the very next, the ro's overflow system automatically started working in evening, but at night ro stopped working, then i had filed the compliant, the technician visited and said its some part named choke wire has been burned and need to replace costing rs. 930/-.
Now tell me, my ro is working perfectly before servicing and after the technician visited and changed my filter, this problem occured and the customer service officer was telling me to pay the part cost. This is the technician fault who made this fault. Now i want my part to be replaced free of cost. As this is happened because of the technician's fault, as he drop the water on the wire while servicing the filter and told us to not to worry as it will vapourise after sometime.
Kindly resolve this issue asap.

Name : mukesh thapa
Place : new delhi

The water collection tank over 2-3 weeks gets algae (Green color scum) at the bottom. I contacted an authorized kent service agent and they sent a technician who replaced all the internal parts (Ro membrane, carbon filter etc) and said no issues from now on (At a significant cost). However, the problem has not gone away... I still get green algae at the bottom of the tank in 2-3 weeks. I have to keep cleaning it.

Shocked, shocked.. Shocked. How cockroaches can come from water tank of kent grand +???. We had registered complaint 15 days before only as i had seen small small cockroaches moving inside visible from glass. Than the service engineer came and told that he has cleaned the filter, however told that this is a common problem in this model as through loopes cockroaches enter and offerd no solution for same, but assured that cockroaches cannot enter the tank. But today, i had seen small small cockroches and their parts coming out of tank outlet. I was shocked as how could it happen as we had been drinking same water on daily basis, now our family health is on stake. We feel cheated. I just want my entire money back from the company so that we can but any good brand from market as now i cannot rely on this company. We had purchased from lotus showroom, raipur.

I called kent ro customer care number in the month of sept'17 for rectifying some problem in my kent grand ro system.

Engineer visited in lieu of my complaint, rectified the system on 10th sept'17 and convinced undersigned to enter into an amc for next 01 year vide invoice number 4674 dt[protected] for amount inr 6, 000/-

The services committed under the amc agreement were.

A) mandatory free quarterly service visits - 04
B) menbrane/ motor/pump/ electrical parts/ filters covered for replacement under amc.
C) free visits for any breakdown.

Thereafter below mentioned two complaints were logged with livesafe h2o solutions for leakage problem at the contact numbers mentioned in the amc invoice ([protected]/ [protected]/[protected]

A) r1501006 dt 15-10-17
B) r4011010 dt 05-11-17

Thereafter n number of follow-ups were made, but no one visited for rectifying the problem till date.

In vain when i contacted kent ro customer care, they claimed that as on date livsafe h2o solutions is not there distributor. I am shocked that after charging inr 6000/- neither kent nor the so called service partner livesafe is taking ownership of the services committed.

Its almost 07 months from the date we entered into amc and till date no one from livesafe has visited for the falult rectification/ scheduled quarterly preventive maintenance visits.

Even kent ro systems is also not taking ownership for the services for which they have been paid inr 6, 000/- in advance.

Rgds
Santosh rikhi
[protected]

Kent purifier has this good habit of cheating customers in the name of service, they themselves call through their partners for service and force us to take their service. I accepted thier service call under pressure and faced cheating. They asked to pay 7000 for amc which again i was not interested and in pretext of service they caused a repair on already working kent to stop working completely. On calling they are not receiving my complaint. Please do the needful.

Have had the worst service from kent ro.. Replaced membrane and motor and charged me rs 5200 including 300 service charge on 11 april 2018 but water purifier is still not working which was reported immediately within an hour. Both customer service and technician said they will be there asap but never showed up. Third day without drinking water. The technician and customer service dodge calls and never call back. Have called the customer service number numerous times but either there is no answer and they say they will callback. These are the numbers [protected], [protected], [protected], [protected].

In my ro was serviced by kent authorized service engineer before 1.5 months. He replace all filter and charge me rs. 4985 and said for 3 months warranty. Filters were not installed properly during service. Now with in two months ro is producing loud noise of vibration among filter. Now when i am calling customer care they wants rs 300 more for see this issue which was created by them only. Attached the complain number and charges text message from kent ro.

I have purchased kent pristine water purifier on july 2016 from kent.
It has been just 1 and a half years and i have changed filter & membrane in july 2017 by paying rs 4000.
Again after 6 mnths i.E now, april 2018, the service person is saying to change filter & mebrane for rs 4000. I have already done that 6 mnths back with a promise that these will last atleast 2 years. where is the promise.

I have been trying to convince the customer care people that there is some fault in the machine but no body is understanding or responding in a positive way.

This is very sad & pathetic response from kent to a loyal customer since last 10 years. I am a customer since 2009. I purchased this 2nd kent purifier thinking that i am purchasing the product from the no 1 company of india

but alas ...The response from kent is very disheartening. They are forcing me to buy another membrane & filter for rs 4000.

How many times a customer will purchase by paying rs 4000 and that to after 6 mnths only. every 6 mnths customer has to shell out rs 4000. what a pathetic product.

So to drink water i will pay every 6 months rs 4000. This is wrong. Kent should understand that there is fault with the machine. pl change the machine. machine is faulty.

hoping for a early & amicable redressal

Kent ro product is not good, but service is fine but product is defected in 6 month your products is not functioning properly after every service done in 6 month after 6 month product carbon filter failure by using municipal water (BMC)and your guy is charging 1600 for change its is very bad that

My RO was not working properly, the service maintenance person from Kent came and replaced all the filters and membranes. However, the installation of the replaced filters was done in a defective manner of which I again lodged a complaint No: 180331 – 02204 dated 31.03.2018, regarding the following matters with my Kent RO Superplus:

i. The Carbon filter which had been replaced by your persons on 17 .03. 2018 has erroneously been so placed that it is touching the pump. This was not so previously.

ii. The touching of the carbon filter and pump causes vibrating noises when the RO is filling. Such was not the case previously

iii. The outlet tap is leaking.

Your technician had visited on 31.03.2018, but only tried to justify the above. He also called up someone whom he referred to as the “Area Service Manager” whose name the technician refused to divulge. The “Area Service Manager” was also not all cooperative and only kept on asking me to repeat the problem. He was very rude and refused to help. Both the “Area Service Manager” and the technician refused to resolve the problem saying that the company did not provide the clips required to hold the filter away from the pump. They were adamant that both the pump and the carbon filter would keep on touching. The technician also stated that the company gives this arrangement of keeping the filter and pump separate only in new ROs.

Surprising the technician also did not resolve any of the other problems.

The technician also stated while departing that our mail would go to the same “Area Service Manager” with whom I had talked, so resolution should be expected.

My RO is under AMC and I have paid the full charges to you for the replacement of the filters. The service rendered by you is highly defective and I demand that

i. My AMC money be refunded as my problems were not redressed

ii. The replacement of the filters was done in a highly unprofessional and crude manner and as such the money paid for them should also be refunded in full.

iii. The unethical practice of the company, if the technician is correct, of providing clips for only new ROs and not at the time of replacement of filters is shocking and amounts to fraud and defective service.

Please resolve the above matter, either refund my money or correct the defects to my satisfaction, within a maximum time of three days failing which I shall be constrained to take up the matter in consumer forum or other suitable forum.

The above was also mailed to the [protected]@kent.co.in but I ave not even received an acknowledgement of my complaint let alsone its redressal.

Hi,

I purchased kent ro in october 2017. But i raised 3 complaints. Every complaint ends up with changing filter. Not sure why i need to change the filters frequently. I am sure that your are not testing properly before introducing the market. For sure i am not going to recommend to anybody.

If you are really want to help customer please get the feedback from your service engineer.

Thought kent ro is a very good product but finally confirming it is not good and very bad product

Regards

Pradosh kuppachi
[protected]

I have taken amc from them, completely cheated. They took 7500, where they claimed to replace every tube and pump of machine. Technician replaced pump with some other old pump and when asked he told he does not have stock so he is replacing with old one.. What.. Really??? Now after 3 months machine stopped working completely, phone numbers given on invoice, noone picks the call, called almost 30-40 time over 2 weeks. Person who gave amc is like i am not working in your area now.. Rain drop is cheating people like anything.. Very bad exp.. Do something

Hi,

I have purchased kent purifier (Kent ultra storage uv+uf purifier) 7 months back from amazon at the delivery time when i opened the box i realize the purifier had splashes of water on it so called kent customer care and informed them about this but they said it because of before delivery it may be tested so i agreed on it and we installed purifier by technician. After 1 week it stopped working (Overflow issue) so lodge a case to kent and it was resolved by replacing some part of it and it was working for a month and again same problem occured again technician visited did some servicing and it started working. I thought it will work now but i was wrong and it started giving same problem this time i called to customer care and shouted on them the executive promised me that this he will sr. Technician and he will fix it your issue permanently but no use of it and problem again occured. Now local distributor asking me bring your purifier at our centre we will check. I am seek of it and it is not possible to me go at their centre. Please help out in this.
Very unhappy with the kent service and no 100% resolution

Nilesh kadam
[protected]

I bought this kent water purifier last year by feb and nearly services for 12 times until two months ago. That was the last time the machine worked, have placed several complaints and they send an sms that respective engineers will visit my residence 24-48 hrs. But none has visited in the given timings, the last 4 times the same engineer visited and had to change the filters and charge me 500rs each time (Machine still under warranty). Its been 2 months now, no one has contacted or responded to my query. Sent several emails, no one has turned up.. Worst customer care ever!!!

Hi team

I a buy kent super plus ro from a air-force canteen as my grand father is an ex service man (Central government employee) at rs 10250. Today i called a customer care a book a service, your executive ask that some parts are not working, so we have replace those parts and it will cost 2700 rs, after that he called some guy and told me that some more are not working now it will cost you around 7000 rs.in only 1 year all the parts are stop working what kind of machinery you are providing to the customer. How its possible all pats are stop working in 1 year. We are out india from last 3months dec, jan and feb as i'am deputed to some onsite work. We hardly use your ro, in 1 year are most time we are not india due to onsite work. Before that i also complaint regarding the same ro and same issue. Your executive fooled us and that ro is working properly there is some problem with switch board and plug and ask ur electrician to change that. After we (Family) went for out of india. Now suddenly all the parts are not working. Please look into the matter seriously and give me proper resolution and replace the machine.