Kent RO Complaints & Reviews

Dear sir/madam,
I am one the existing costumer of kent ro since 2014 with reference no of kr[protected]. For the last one month my purifier water comes on slowly and your representative visits our come and informs that it has been blocked nad rectification charges he is asking rs.4000.
Please note that i purchased purifier around cost of rs.17000 but the maintenance charges is around rs.4000 is extremely high.
Hence i...

My dealer is asking for rs 5000 to change all filters of my kent supreme ro this is one time service cost next time they charge the same amount for service it means the service cost for two services is rs.10000 it's too much and i can't suggest any body to buy kent ro.. Tell me how much it costs to change all filters of kent supreme ro... To - [protected]@gmail.com...

Ro is not working, the motor is not running properly. We bought it just 5 months back but we have fixed it only a month back, not even it completely works for 31 days now it got repaired and some fault occurred. The motor is not working it just vibrates and stops the water is getting out through outlet a drop by drop. We tried to clear those problems through local repairing people but it didn't get rectified. Kr[protected]. It creates more...

Hi,

I have concern with kent ro purifier i am using, it suddenly stopped working and when i asked technician from ro to come and check he has reported main filter is not working and told for the replacement costing some where inr 5500 approx since it cant be fixed. But here the concern is how do a customer get to know if some thing is critical and we need a service.

Why we have alarm in the machine which will...

Hi, this chintamani wagh, dear sir or madame,

I recently purchased your product (Mc s/r kr[protected]) through a local retailer and i was very upset to find that it did not work as expect. I have been a very loyal customer of your company for a number of years and this is certainly not the quality that i have come to expect from you.

Under normal circumstances, i would simply return this item to the store, but...

We have purchased kent grand plus mineral water purifier on 24th feb 2018. But the product was damaged. (Purifier kit cover was broken.) one of the kent service centre person came to install the purifier. That time he checked the product and promised that, he will replace it within 15 days. But today that person called me and behaving very rude with customer. And telling do whatever you want i don't want to replace it. This is how kent authorised...

Warranty violation by kent

Kent refused to service a kent water softener under warranty.
A service request was raised on 23rd feb 2018.
After multiple calls to the service center no one came for service.
And today, on 3rd march 2018 the service request was canceled.

So i was forced to visit the nearest kent office i. E at marathalli
To inquire the matter and purchase a pack of salt...

Sir,
I taken amc from kent ro system for two years but in the mean time i shifted from lucknow ti ranchi and application for reversal of one year amc on 24.12 17 so that i taken amc in ranchi. But since long time reversal not done. And also service of kent ro is very poor. No response and also abide my call and my one year subscription is not refund so that i am not able to take 2nd year amc in ranchi
This is for your information...

I have been very dissatisfied with kent's support and service and would not ever recommend the product to anyone and will make sure that every person i know finds out the trouble i have been through and buying this product now seems like a big mistake. I will save you sometime and brief everything in the email so you don't have to go through the email trail i have been going through. I used my kent ro for 3 years without any trouble and one...

On 23rd feb 2018 @ 2.24pm, i called kent ro @ [protected] regarding a not working kent ro. After discussion the with customer care guy, he told that i will be getting one sms/otp from their end on registered mobile number, nothing came untill 3:00pm and suddenly i received a call from a number [protected] and he told me that he is from kent and he got my details from their ho.
So now the catch is, even the complaint is not processed...

From last 2 days i am calling aqua world bangalore to fix the kent to pearl which i have and not functioning well. The lady on the phone talking very rudely and doesn't know how to talk to customer. Don't know why kent has given them agency to provide services if the are lacking in basic ateiquete.
I am calling them frequently to address the issue and they keep on telling today/tomorrow and so far the issue is not resolved. When i...

Hi,

I had registered for Annual maintenance contract with Kent by paying approx Rs.11000. but so far i have not received any service from Kent Purifier team and now your team is claiming the contract is lapsed and people have visited my home and did the service. while i'm asking for proof of service, your customer care team sharing some unknown contact number.

i'm afraid your service team is misreporting about...

I have taken an amc from kent ro by paying the 1500 rs. They told me that every part and service charges are covered in this amc. Now one part of purifier specifically filter has not working properly. When i called to service centre, engineer came and he said that filter is not covered under amc which is very shocking. They never told that few parts are not covered under amc. This is cheating. Kindly help me to get it resolved...

I am very much upset with kent ro purifier, within 1 yr. Of service duration i called the ro technician 12-13 times. I have paid rs 4000 till now because all its parts are getting faulty and now the technician told me to get ro membrane replaced which is worth rs 2500, this is too much more than the cost of ro purifier.
Please help they are making us fool....

I just purchased a kent perl 11 months back. Since the taste of the water was not good, i called up the customer care and asked for a free service and its free for 1 year since purchase.

The technician came home and checked the filter and told that the filter are gone so u are not getting a good taste. The filter should be replaced.

He made me afraid that if i dont get them replaced now, even the ro filters will...

Dear sir,
I am customer of you i have a kent cold press juicer i want to buy its plastic attachments except motor my hopper is broken i want to buy its attachments please help me i have called your customer care but they provided me the contact number of your ro water purifier techinican please help me its parts i will pay for them
Vipin kumar singh
Herbertpur
Teh-vikasnagar
Dehradun
Uttarakhandbr...

I have lot of trust on kent purifiers earlier day by day i am losing that confident on kent service.
In one year i spend almost rs 10000/- for servicing alone… last oct-2017, kent company sent zaid enterprise technician come and charged me rs 4000/- + service charges and told me that next 1 year no need to look on the purified and in case any problems they will take care…. Again on 7-feb, within in 4...

After the assurance of executive from your company, i have covered my ro under your amc scheme on 27.01.2018 under invoice number 8001. Due to the negligence of the executive some fault was unattended by him and i requested the customer care more than ten times to fix the problem which is their duty as per amc, but a deaf ear has been turned to my request. I advice all the customers of kent not to accept the services of the said company under...

Kent maxx - water purifier with detachable storage tank and double purification o[censored]v+uf

Waste product..
Every 4 months we need to replace the filter, battery etc. Also every time these accessories cost, you will be hear different from service engineer, and from their customer office..

Every service visit they will make some problem in equipment and so we need to again pay money.
It will be better...

I have already informed kent regarding the delivery of a defective product. I have posted a complaint in this forum a few days back for the same. But there is no proper response from kent in spite of multiple emails. I have bought this water purifier since we had health issues due to water problems. I have shelled out 17000 for this purifier, but its of no use as it is a defective product. Kent has to understand the seriousness of the customer...