Mar 01, 2018
Updated by dheerajkalsi Got a call from the kent team they visited and said my pump was faulty and the sediment filter was choked which was replaced in Oct 2017 and had a 3 month warranty. i raised a complaint on 27 Dec(within warranty) of RO not working sadly the lady on call has no record of that complaint as they can not see the complaints made via email. so there is no sync between phone support and email support if you raise ticket with one team others would have no clue or record of the same. so as per her there was no complaint in December and did not consider my email complaint. all these problems started after official filter change from kent now almost every part of my RO has been asked to replace (asked to replace pump and sediment filter) SMPS already changed. I think this is how they make money from their customers. Please go through the below email thread on which they have stopped replying they do not even consider replying to the emails or complaints anymore.
Dheeraj Singh <[protected]@gmail.com>
Jan 24
to service7
I am still waiting for a response.
On Jan 21, 2018 3:12 PM, "Dheeraj Singh" <[protected]@gmail.com> wrote:
Dear Team,
I have been very dissatisfied with kent's support and service and would not ever recommend the product to anyone and will make sure that every person i know finds out the trouble i have been through and buying this product now seems like a big mistake. I will save you sometime and brief everything in the email so you don't have to go through the email trail i have been going through. i used my Kent Ro for 3 years without any trouble and one day it needed the filter change so i called kent support and asked for filter replacement next day filters were replaced i paid 4000 Rs and product started working in 2 and half months product stopped working because it started leaking in the housing since filters were replaced. Filters, membrane and other parts had mist and water droplets on them i called kent support and briefed them about the issue they wanted to charge me for visit and for parts that may have been faulty even though it was their fault after several calls and emails they agreed to wave off visit charges and it was found out smps was dead which would be obvious due to water leakage i was told that everything was ok and there is no other issue i asked technician to check for loose connections or something to find out the cause of leakage he assured they were fine and it would not leak again i had to pay another 935 Rs for smps which despite of being kent's fault i paid. now today it has not even been 1 month and my product has lekage in the housing with water drops and has stopped working and now it just got on my nerves i feel KENT does this on purpose so they could make extra money from their existing customers. I have already raised a complaint against you with National Consumer Affairs with Docket Number 583189 and i am ready to take you guys to Consumer Court as no customer has to go through so much pain and trouble.
Dheeraj Singh
[protected]
On Dec 28, 2017 4:44 PM, "Dheeraj Singh" <[protected]@gmail.com> wrote:
Dear Team,
I have been asked to pay for the visit charges. However this leakage issue is caused by your negligence and improper fitting during filter change i can see the pipe locks not setup properly. i have already paid more than 4000 and now i will not be paying a single penny more for some problem caused by your negligence and unprofessional behavior. Please escalate this issue to your senior and sort it out.
Dheeraj
[protected]
On Dec 28, 2017 2:21 PM, "KENT Customer Care" <[protected]@kent.co.in> wrote:
Dear Sir,
Regret the inconvenience. Your complaint number is[protected]. Relevant team will contact you shortly.
Please call us on +[protected] for further details.
Thanks & Regards,
Customer Care Team.
Kent RO Systems Limited
Call us: +[protected].
You can use our Customer Portal (http://customer.kent.co.in) to register a service request online.
You can also download KENT Service App for Android mobile phones from http://www.kent.co.in/customerapp.
From: Dheeraj Singh <[protected]@gmail.com>
Sent: Thursday, December 28, 2017 1:39 PM
To: KENT Customer Care
Subject: Re: Kent Ro not working
Please check the invoice attached in the last email for details required. It has been sent to you already.
On Dec 28, 2017 1:14 PM, "KENT Customer Care" <[protected]@kent.co.in> wrote:
Dear Sir,
Regret the inconvenience.Kindly provide your full address, product name, machine serial number, registered contact number.
Thanks & Regards,
Customer Care Team.
Kent RO Systems Limited
Call us: +[protected].
You can use our Customer Portal (http://customer.kent.co.in) to register a service request online.
You can also download KENT Service App for Android mobile phones from http://www.kent.co.in/customerapp.
From: Dheeraj Singh <[protected]@gmail.com>
Sent: Wednesday, December 27, 2017 9:28 PM
To: KENT Customer Care
Subject: Kent Ro not working
Dear Team
I had my RO serviced from you guys two months back and now i see there is some most and water droplets in my RO because of this leakage my RO is not working now. This is because of poor connection during the service.kindly look into the matter and fix it urgently.
Dheeraj
[protected]
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We have purchased Kent RO pearl model but our experience of kent service is very bad.local service centre engg misguide i.e our Kent RO not working properly(water seapage).so pls do the needful & do proper guidance.
15 Gobind bagh, Rajpura Road
Patiala
Kent RO
KR[protected]
[protected]/[protected]/[protected]