Kent RO Complaints & Reviews

This problem we persist every time. When ever we raise any service request and your customer representative ask about visit time we clearly mention them to send the representative by 11:30 am as after that no one is there. At my place but every time the representative comes in the afternoon and tell us to come at home which is not possible for us. And when we request him to come in the time he bluntly says no and tell us that i will not come...

I have taken amc plan for kent ro water purifier. I raised a request to change the external filter. Got call from srinivava service that they are sending guy to change it. I waited whole day cancelling all my personal work.in the evening when i contacted, the guy threatened me to come and thrash me and family. This is very pathetic experience and now i have no faith and satisfaction in it. I will never opt for this. You shouldn't talk to...

Our purifier is not working and we compalint in kent ro, then a service executive came and we purchased amc on his suggestion. He had changed few parts and taken 6500 rs. As amc charge.
From that day, after 24 to 36 hours it stopped working, every time any engineer came and do something, but it never work more than 1 day.
If this is the service after amc charges then how can someone trust on big brand like kent. We can never...

Trusting the brand and service and i made the payment for amc, but now when i am facing problem with the machine, i have made several calls to the store, but no one is responsive to my problem.
I am sorry to say i wont be referring aquasoft to any of my friends, family.
Worst service by the company
I hope i will get proper solution
Thank you....

Please do not buy kent ro purifier, very worst customer service. I paid 17000rs and bought kent pearl, during installation service person found water is leaking inside the machine due to broken connectors. Without informing us service person trying to change the part with duplicate piece and when i asked for the replacement with area manager he is saying all products will come with minor defects and service person will rectify it and replacement...

I have bought kent ro on 28/11/2016.in seven months filter is choked paid rs1000/-. Paid for amc rs 1500/-on 27/11/2017. Now again the ro stopped working on 20/1/2018 their service engineer now wants to replace three parts for 3750/-. I have written mail to the company and their is no response. As confirmed by their service engineer their is recurring cost of rs 7000/- every year on a product bought by us for rs 16, 800/-. The membrane warranty...

Dear concern,

With great dissappointment after using kento ro for more than 4 years, i would like to lodge compalint against amc plan of rs4650/- which i bought on 10 feb 2017 and expires on 09 feb 2018. But before expiry of amc plan, your team refused to replace candles of kent ro not for the single time against the terms and conditions of the plan.

Please respond.
Regards
Arpit bhatnagarbr...

Bought the product in december 2016 forrs 25000. Two days back machine started leaking. I lodged complaint with customer care. They responded by message that service engineer mr rakesh will attend to complaint. But he sent one sandeep who said membrane filter and motor both are blown out. Cost of repair6000+
My submission is why i should pay for manufacturing defects. Product is as told by company their top model so not supposed to...

I am using kent pearl for the past 4 years. Yesterday the system emitted a long beep whenever started and stopped working. We called the kent service centre and technician visited and advised change of all filters. We agreed and he charged 5500/- for changing all the filters. After changing the filters, the water flow has reduced and is coming at a very slow pace and is taking 12 hours to fill a tank. We called the technician again and he...

Purchased kent ro for domestic use in maharashtra last year. Coming on transfer to byculla ro was not working hence made complaint to company company sends technician of m/s aakar associates of labaugh, attended on 19.12.17 and replaced choke wire kitt and taken charges of rs.1585 (Including rs 300/- service charge)., still ro not wkg properly. On 22.12.17 replaced water sensor, taken rs 295 charges. On complaining about taste of water attended...

I am using kent grand ro from last four years, having service issue every time. Today also i having the same problem my kent ro not working from last four days i called local service centre at [protected] on 21/01/2018, they said it will be done same day, but till today 24/01/2018 after calling from morning 9:00 to till now 4:00 pm they are saying just coming.
As this appliance is related to water which is very essential but having...

Our ro is under amc.in the month of sept end 2017 on our complaint kent ro representative attended the complaint. On his advice we changed the filters costing rs 4000/ only. But even after change of filters, ro did not perform well and complaints on poor performance went of piling and each time representative came but with no solution. When the guarantee of filters were aboiut to expire we requested to replace these filters but they did no...

We r very sorry to say that we have a purifyer like kent in our home. All the comlpain got no result even after we r under the 1 year maintenance with the company. They don't have the spare parts to make replacement with new one. This is one of the hopeless situation now we r under the company. So i reqest to take matter seceriously os we have take alternative step to find our sulution....

Dear Sir/Madam
After replacement of all filters of kent purifier, water test was not achieved as before replacement dt.17/10/2017, may be filters are not correct.

On 13th'Dec.2017 Chock of my Kent Water Purifiers Sl no.KR[protected] has been replaced with new one.After replacement I am facing problem of off-on-off-on every minutes after 15 minutes to switch on. After 13th'Dec, 2017 I have made complains four times but...

Hello,

I have purchased kent purifier in sep_16. At the time of installation it is clearly told that 2 free service visit will happened during warranty period but no one visited till date. Now machine giving bip alarm. I called service man but he asking for service charges. Why i should pay service charges??? I want two free visit which is not happened in past.
Very poor service i m getting from kent. I am really unsatisfied...

This is in continuation to my complaint for replacement of nonfunctional new vaccum cleaner... One of your vendors has picked it up from my home for checking the problem. He called me 10 days back informing that the issue is resolved & he has repaired the brand new vc.
I would like to remind you that the vc had developed snag within 15 days of the purchase and i am demanding replacement of the vc from beginning... “i don’t want...

Hi kent (To any of your senior management if they are reading this), i requested for service of my 1.3 year old kent prime machine which has recently exhausted its 1 year warranty.
The problem: a continuous beep sound after 10 minutes of switching on the machine. That is all. (Fyip, both the sediment and carbon filters were changed recently).
Technician keerti visited our premises and said we need to change all the filters...

I don't know what will happen in future but i am struggling even to get the installation done. On given appointment their engineer not came for installation, his mobile no is switched off. When called to kent call centre to know the near by service centre no, they don't have such details. Every time i call their call centre, they just do time pass and nothing else, only 1 answer from their side is to wait, their person will contact but unfortunately...

Hello kent - can you please advise what is the full year amc with spares and services, i had a service engineer today from your associate amc and charged rs. 7500/- i am bit surprised as this amount is huge and i want someone from company clarify? Can you please advise if this is correct as i suspect there is some cheating happening with the local dealers. Here is the enclosed receipt.

Please advise

My details...

Hi kent team,

Your technician has come for the fix today, 28/12/2017, he is asking rs 5500.00 for the filter fix.
Why we should be paying 5.5k each year to maintain your ro kit.

How come it is failed within 1.5 years?
There was a visit of your technician on 30th january, why he hasn't updated if anything is alarming.

Your system should alarm us rather failing directly.
Why...