Kent RO Complaints & Reviews

Address: 122010

Hi
This complain is against the ro dealer livesafe solutions. I think you are ruinning your reputation by giving them ro dealership as they are not fit for these kind of services you must cancel there dealership, otherwise i am sending a legal notice to the company of not providing service once they have taken rs.6000 cash on the name of amc.
Since diwali i am calling them regularly on call centre number the lady who is sitting there does not know anything how to talk and how to take the complain once she hears the word amc the voice goes down and then there is no response to the call. I called up the owner of livesafe solutions mr. Gaurav at least four five times he always assured me that the technician will be there for sure, but now it's almost from diwali to new year but no sign of technician. (October to december)

I am unable to understand how do you give your dealerships to such kind of agencies and once given you don't even check what the hell they are doing.
If this complaint is not met and not answered then the consequences will be beared by all.

Jan 22, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Kent RO Customer Care's response Dear Ms.Shivani,

As per telephonic discussion that We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

Dec 23, 2017

Updated by Sp@2 intSearch
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ConsumerComplaints.in › Kent RO › Kent Ro — complaint for service
Kent Ro — complaint for service

1 Review
Sp [protected]@2 on Dec 21, 2017
Mark as Resolved
Phone/Mobile Number: [protected]

Hi
This complain is against the ro dealer livesafe solutions. I think you are ruinning your reputation by giving them ro dealership as they are not fit for these kind of services you must cancel there dealership, otherwise i am sending a legal notice to the company of not providing service once they have taken rs.6000 cash on the name of amc.
Since diwali i am calling them regularly on call centre number the lady who is sitting there does not know anything how to talk and how to take the complain once she hears the word amc the voice goes down and then there is no response to the call. I called up the owner of livesafe solutions mr. Gaurav at least four five times he always assured me that the technician will be there for sure, but now it's almost from diwali to new year but no sign of technician. (October to december)

I am unable to understand how do you give your dealerships to such kind of agencies and once given you don't even check what the hell they are doing.
If this complaint is not met and not answered then the consequences will be beared by all.

Complaint Status
[Dec 21, 2017] Kent RO customer support has been notified about the posted complaint.
Kent RO Customer Care's response, Dec 22, 2017
Dear Ms.Shivani,

As per telephonic discussion that We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

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Complaint comments 0 Comments Updated: Dec 22, 2017
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Sp [protected]@2
1 minutes ago

Hi
Thank you for responding to my complain, your said technian as he says I am from Kent direct came to check the condition of the RO after seeing he gives me a bill of 4500 if I go with the services .which I did not agree to after that Kent officials Mr ajay rana ( GENUINE OR NOT DONT KNOW)gives me a deal that we will give you 10 percent discount on your services, Now Is this a support Kent team is providing me against that fraud LIVESAFE SOLUTIONS, or should I take it as a bribe which you are offering me to just be quite as said by Mr.ajay ki maam kuch nahin honeh waala bahut logon ne try kar liya.kisi ke 8000 gaye toh kisi ke 7000.
So this means you all know about this racket is run by LIVESAFE SOLUTIONS and you people rather taking a stand with all those victims you are offering discounts ..Great !!!

But I am not one of them why will I pay, when I have already paid my hard earned money of amount 6000 for services .
Please keep your discount with you, If Kent team really want to be a support then cancel that person's dealership or at least Kent team can put pressure on him to give services .

Otherwise thank you, will handle it myself

View replies

S

Sp@2

from New Delhi, Delhi

Dec 23, 2017

+1

Hi
Thank you for responding to my complain, your said technian as he says I am from Kent direct came to check the condition of the RO after seeing he gives me a bill of 4500 if I go with the services .which I did not agree to after that Kent officials Mr ajay rana ( GENUINE OR NOT DONT KNOW)gives me a deal that we will give you 10 percent discount on your services, Now Is this a support Kent team is providing me against that fraud LIVESAFE SOLUTIONS, or should I take it as a bribe which you are offering me to just be quite as said by Mr.ajay ki maam kuch nahin honeh waala bahut logon ne try kar liya.kisi ke 8000 gaye toh kisi ke 7000.
So this means you all know about this racket is run by LIVESAFE SOLUTIONS and you people rather taking a stand with all those victims you are offering discounts ..Great !!!

But I am not one of them why will I pay, when I have already paid my hard earned money of amount 6000 for services .
Please keep your discount with you, If Kent team really want to be a support then cancel that person's dealership or at least Kent team can put pressure on him to give services .

Otherwise thank you, will handle it myself .

Reply

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Address: Saharanpur, Uttar Pradesh, 247001

Dear sir/mam
I am dev jain my resindent in saharanpur (Uttar pradesh) i purchase a kent ro purifier before 10 years nd using it somtime any problem is seen in my purifier i fixed it with the help of kent techniqtion now recetly 6 months ago my kent purifier want many services so i contact yur kent authorised dealer luxmi sons address (4, shopia market, court road, saharanpur) nd they satisfy me they solve all my problems of my purifier and fixed it sooo they said that they change alll the parts of machine) pre filter, all main filter, ultravoilet rays part in the machine and also adding mineral kit in my machine) nd they prepare a bill of rs 7700 now i paid a payment preapare a billl and said that company give a gurantee of 3 months in main filter then i am satisfying that nd using my machine in normall way now after 1 month my machine create a problem then i call luxmi sons so they dont fixed in correct way and said that normally machine give some problem then i am ohk nd using it normally now in 2 months my machine creates many problem nd they cannot correct my machine in right way nd show greedinees and charge money of fixing it
Now since threee days my machine again create problem hardly now i am irritated nd call luxmi sons yur authorised dealer then they again said their filters are damaged nd but i fixed it nd these line said by luxmi sons many timess then i said that filters are in gurantee plz chnge it other wise filters are out of gurantee but they give me excuses and excuses thenn whem i face many prblmes nd think that luxmi sons fauds me so i share my problem wid you soooo
Plzzz sir solve my problem
Nddd take hard action against ms luxmi sons other wise this type of dealer loss yur company good willl
Thank youu
Your kent customer
Dev jain
My phone number is :[protected]

Jan 20, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Kent RO Customer Care's response Dear Mr.Jain,

As per telephonic discussion that please provide your registered contact number and machine serial number details at [protected]@kent.co.in or via private message. We'll connect with you soon.

Warm Regards,
Team Kent

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Address: Kolkata, West Bengal, 700107

Myself ramphool bairwa (Mob. Nos [protected]/[protected]) residing at flat no. C-135, customs residential complex, 179, shantiplly, kasba, kolkata-700107. I have renewed amc of my kent ro under receipt no. Acspl/serv/17-18 on 22.11.2017 through axis consumer services pvt ltd, kolkata. Expiry date of the amc is 22.11.2018. My kent ro has not been working since 04.12.2017. I registered my complaint to the axis consumer services pvt ltd, kolkata on landline no.[protected] on 05.12.2017. I also contacted several times over phone to many contact nos. Of the employees of axis consumer services pvt ltd viz, [protected], [protected], [protected] for the same. But, every time when i contacted them, they told me to wait for two days. The same thing was repeated by them (Axis consumer services pvt ltd) after every two days (That they will solve the problem within 2 days). Every time when i contacted to axis consumer services pvt ltd, they told me that why are you getting so worried, mr. Prasanjeet roy has arranged alternate water for you. But it is not the fact. They neither arranged alternate option of drinking water for me nor visited my home to check the status of ro. I also registered my complaint to the kent ro care on no. [protected] on 14.12.2017 but no response received till date. Till date i have spent more than rs. 2940/- for purchasing the fresh drinking water from market. I am very much frustrated/depressed & feeling to be cheated. Please do the needful urgently.

Jan 20, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Kent RO Customer Care's response Dear Sir,

We are sorry for the unpleasant experience you had. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

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Address: New Delhi, Delhi, 110014

Website: Service

We called for service within 5 months of installation which has 4 free services. The filtered water flow was blocked and it was only dripping slowly.

The service engineer, rana g refused to change the ro membrane and also broke down our machine, now it's not even switching on!

Can you please resolve this asap.

Request no. (1): [protected]
Request no. (2): [protected]

Jan 18, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Kent RO Customer Care's response Dear Madam,

We sincerely regret the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern.

Warm Regards,
Team Kent

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Address: Gautam Buddh Nagar, Uttar Pradesh

Dear kent team,
This is to apprise you that we have logged a complaint for my kent ro as on date of 16th dec 2017 for not working issue then your engineer visited for the service and he said that ro membrane and some ther parts are damaged and need to be replace, however i said engineer that said parts have been already changed 2months before and it is ok then he said issue is with pump motor and he will replace the same within amc but if we agree to change membrane as well, then i said when my membrane is ok then why i need to change,
After that engineer directly denied to change the pump motor and he left the ro in open position and siad ki "motor jab ayega tab change hoga" and he closed my request with fix the issue again i called to toll free no and logged a new complaint for the pump.
However i never expected such behaviour from kent engineer, kindly replace my ro pump on urgent basis as we are taking bisleri water bottle from last two days to paid extra amount.

Looking valuable response within the sla and tat

Jan 22, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Kent RO Customer Care's response Dear Mr.Vipul,

We are sorry for your disappointment. This is something we'd never want you to feel about us. Please allow us some time, we'll ensure to have this sorted out at the earliest.

Warm Regards,
Team Kent

Verified Support

Dec 21, 2017

Kent RO Customer Care's response Dear Mr.Vipul,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. We have forwarded your valuable feedback to our concerned department.Thank you for your support.

Warm Regards,
Team Kent

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Address: Pune, Maharashtra, 411014

Hi team,

I had purchased an kent maxx uv+uf water purifier with serial number.
Kr[protected] on 11th nov 2017; from reliance digital phoenix mall, vimannagar, pune - 411014.

It got installed in couple of days. But before one months time it got faulty twice in first incident the relay was faulty and second time technician told that motor got faulty and he has replaced it.

I am very much afraid and dis-pointed with these faults. How come a new product get faulty twice withing first month? And what is the guarantee it will work for longer time? I do not want to keep repairing the faulty product again and again. This is definitely not an normal case that the filter gets faulty twice in first month.

So i want this product to be replaced immediately; as there must be something wrong with the filter which is causing repeated faults. And i will be in big trouble if it continues after warranty period expires.

Please look into this on priority and get this resolved or i will need to escalate this to higher management within kent. And dont ask to me to contact to reliance only because i have purchased the product from them. Even though i have purchased this from reliance but this is a kent product.

Regards
Sachin
91 [protected]

Jan 13, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Kent RO Customer Care's response Dear M.Sachin,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

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Address: Tarn Taran, Punjab, 143416

Website: WWW.kent.co.in

Sir
I requested that i m jagdeep singh so i resisted a complaint of kent to system to deler m/s multi e service fgc road amritsar... On saturday so no any nobody technician come here till day. Many time i will talk on [protected] but she always nerve satisfy against our sevice so plz
Take any action against his dealer

Thank you
[protected]

Dec 13, 2017

Complaint marked as Resolved

[email protected] 9988250124 9653430124

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Kent RO Customer Care's response Dear Sir,

As per your telephonic confirmation that technician is repairing your machine and we will contact you again.

Regards,
Team Kent

Verified Support

Dec 16, 2017

Kent RO Customer Care's response Dear Sir,

As per your telephonic confirmation that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Team Kent

View replies

J

Jagdeepgill

from Tikaitnagar, Uttar Pradesh

Dec 16, 2017

Tanks for the better service provide on. The time

Thank you

Reply

L

lokesh.agrawal

from Mumbai, Maharashtra

Dec 18, 2017

I recently a purchased KENT maxx purifier & I Have phased problem within 4 month, also service was not good, I raised complaint from in last 15 days about 3 times for the same issues, still problem has not resolved.

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Address: New Delhi, Delhi, 110035

We just purchased kent water purifier and after service person install and went it stopped working. We tried calling kent support center but no service engineer came and we have to purchase filter water from market. I will say kent don't have any service so there no question of giving any rating.

Please don't purchase kent whatever may be the case.

Jan 14, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Kent RO Customer Care's response Dear Sir,

We tried to contact you on your given number but call was not responded. Please provide your registered contact details with us at [protected]@kent.co.in or via private message. We will get in touch with you at the earliest.

Regards,
Team Kent

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Address: Bangalore, Karnataka, 560078

I fixed my kent water purifier just before 6 months in may'17 (Unfortunately soon after i bought it couldn't use it as i had to travel away for few months). So my warranty petiod was over. Just because it was unused, i was asked to replace with new uv, so etc etc which costed me over 5000. Now, i called customer care yesterday for a leak from uv filter. They came to add s duct tape and billed rs.400. This morning the kent completely stopped working. I tried reaching the same guy who dropped by yesterday. But no response. Customer care as well has poor response. I would not suggest kent yo anyone.

Jan 17, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Kent RO Customer Care's response Dear Madam,

We are sorry for your disappointment. This is something we'd never want you to feel about us. Please allow us some time, we'll ensure to have this sorted out at the earliest.

Regards,
Team Kent

Dec 14, 2017

Updated by Sudha Swaminathan It's been 4 days and none attended my complaint. I have a baby and 6yr old boy. I would have dialled all the numbers given by cust care and from the service bill. They just ignore my calls all time. Even if they attend accidentally, they would promise to send someone at the earliest. None attended yet. They are talking rude too. I'm going through a tramatic experience with Kent service. I'm planning to file a suit against them if it's not sorted at the earliest.

Dec 14, 2017

Updated by Sudha Swaminathan On 13th Dec a guy turned up and was checking for over 2.5hrs (11am-1:30pm). He promised tgat if he changed adaptor for another rs.850, it would start working perfect. After changing that too the kent stood still without any luck to work. I wonder is it so complicated to fix a water purifier. It was in perfect working conditions. These half baked brains did something wrong which ended up in complete disaster. He said he will return to fix it after lunch. It's over 2 days and none turned up nor responding to my calls.

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Address: 382721

It's hectic to call every month your service engineer... Your product is not working well. The product name is : kent mineral ro (Uf + tds control)
The problem with this product is it is going very slow in filtering process... Drop by drop water is draining out of it and also the taste of water is not good... It's like i am drinking direct tap water. No mineral water taste is there.
We are calling your service providers but they are not sending anyone... We are waiting for last 2 weeks.

Jan 8, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Kent RO Customer Care's response Dear Mr.Dilip,

We regret that you are facing issues. Please provide your contact details with us at [protected]@kent.co.in or via private message. We will get in touch with you at the earliest.

Warm regards,
Team Kent

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Address: 122001

I purchased Ken RO 1year back. After one year my machine water leaking after stopping the switch. I complained to RO Customer care on 2nd Dec 2017. The service engineer came and repaired (SOP) changed. Immediately the new problem raised. At the same time we are told but the engineer told this sound is normal. Next day I called to customer care and informed 3rd Dec. On that day not came again I called to customer care on 4th Dec. On that day service engineer came. Service engineer told me I can't explain problem deeply. My question is why the service engine came. From 2nd Dec 2017 onwards my RO sound is increased at what water taking time. New problem created. Old problem resolved new problem created. This is the service of RO Kent.

Jan 17, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2017

Kent RO Customer Care's response Dear Mr.Anjaneya,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

warm regards,
Team Kent

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Address: Jaipur, Rajasthan

I bought the machine of kent pearl fifteen days ago. His check was paid by. Payments have also been transferred to the bank from their bank. Despite this, the bill is not being paid till date. Kent's local representative, gopal, whose phone number is [protected], has talked many times but times are bluffing. Is your company right here? I am feeling that the youngster who has gone by is probably a fake. Take a quick check of the machine installed on this compartment. I will take legal action in the case.
Anil mathur[protected]

Jan 10, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Dec 07, 2017

Updated by mathur anil I bought the machine of Kent Pearl fifteen days ago. His check was paid by. Payments have also been transferred to the bank from their bank. Despite this, the bill is not being paid till date. Kent's local representative, Gopal, whose phone number is [protected], has talked many times but times are bluffing. Is your company right here? I am feeling that the youngster who has gone by is probably a fake. Take a quick check of the machine installed on this compartment. I will take legal action in the case.

Verified Support

Dec 07, 2017

Kent RO Customer Care's response Dear Mr.Anil,

As per telephonic discussion that We've shared your this concern to our team. Be assured the same will be resolved soon. Regarding service, please provide your machine serial number at [protected]@kent.co.in or via private message. we will contact you shortly.

Warm regards,
Team Kent

Verified Support

Dec 09, 2017

Kent RO Customer Care's response Dear Mr.Anil,

As per your telephonic confirmation that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm regards,
Team Kent

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Address: Thiruvananthapuram, Kerala

I am using a kent grand+ water purifier. Few weeks back it stopped unexpectedly and the service person came and said some internal part is gone and for replacement will cost around 2.5k. I agreed and the part was replaced. Few days later it again stopped working, the same service person came and said the problem with the input power plug and has to be replaced. I was charged 400rs. After two days it stopped again and the service person came and said the choke is gone and it will be charged around 1.2k. It was really frustrating and i said no more service as i am going to dump this forever.

I believe, its' the lack of the expertise of the service person all this issues has happened and i wasted lots of time and money for it.
I would like to get refund of all the services done for this specific issue and i would request kent to take that machine back.
The service center i contacted was trivandrum, person i contacted was sreekumar[protected]

Jan 7, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Kent RO Customer Care's response Dear Sir,

we deeply regret the inconvenience caused. Please call our helpline number +91-[protected]. Alternatively, you may provide your contact details with us at [protected]@kent.co.in or via private message. We'll connect with you soon.

Warm Regards,
Team Kent

View replies

S

shasss

from Sitapur, Uttar Pradesh

Dec 8, 2017

Very very poor service quality of kent ro. service k name pe kewl customer ko bewkoof bnane ki koshis krte h nd kisi na kisi tarah se apka bill increase krne ki koshis krte h bahut hi bekar service h

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Kent RO Customer Care's response, Dec 9, 2017

Verified Support

Dear Sir/Madam,

Please let us know if you are facing any concern. Please provide your contact details at [email protected] or via private message so that our team can assist you.

Warm Regards,
Team Kent

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Address: Kolkata, West Bengal, 700075

Hello team,

It's been more than one year we are using kent ro water purifier. The service centre behaviour is not at all up to the mark. They always misguiding my old parents.

After getting amc worth rs 5600 kent is refuse to change my filter of water purifier. They are changing 2500 for one filter.

So why the amc for??? Only for electronics parts?

Regreds for buying such useless product.

Debleena dutta
[protected]

Jan 19, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Kent RO Customer Care's response Dear Ms.Debleena,

As per telephonic discussion that please provide your registered contact number along with machine serial number at [protected]@kent.co.in and we will contact you shortly.

Warm Regards,
Team Kent

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My complaint under id 1782251
Has not been addressed so far
My kent ro kr [protected] frequently needed service and all its spares were replaced in one and a half year
My complaint in august was not addressed on time and it cost me the motor replacement in recent past.
Proof is your sms dated 24.8.2017

'"dear customer, greetings! Your request[protected] could not be serviced and has been cancelled. For any query or help, call us at [protected]. Kent'"

Jan 10, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Kent RO Customer Care's response Dear Mr.Riyaz,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

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Address: 400706

Hello,

This is tajinder singh wasir and have purchased a kent purifier from reliance digital approximately 2 months ago. Recently the purifier have stopped working completely. When i called kent toll free no. I was advised to contact the dealer to get the issue addressed. Then i contacted reliance digital customer service and registered my complain and without even any technician visiting my place and checking the purifier closed the complain. When contacted resq team of reliance they said the candle of the purifier are choked and it has to be replaced. I dont understand how come they assumed or came to a conclusion without even checking the purifier. Now this gentleman by the name shrikant from resq team mention sir warranty mein candle replace nahin hoti. Howcome the candles of the purifier got clogged within 2 months.. My question here is why should a consumer suffer because of the miscordination between dealer and manufacturer or supplier or whatever. Kent is a brand and this has completely shattered my trust in the brand. Kindly look into the matter and address this issue. Revert if you need any info

Jan 2, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Kent RO Customer Care's response Dear Mr.Singh,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

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Address: Pune, Maharashtra, 411014

I have been chasing them since the past 4 days for the installation of the new kent product i have purchased and i am failing terribly. Post 2 days of purchase my installation request ticket was cancelled without any intimation to me, upon raising a new request i was assured that the same will be taken care within 15 hours from yesterday evening 18:30 hours, the same has not been completed yet, forget completion of installation i have not recevied a call or acknowledgement of the email i wrote to [protected]@kent.co.in, my tkt no.[protected].

+3 photos

Jan 2, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Kent RO Customer Care's response Dear Mr.Yusuf,

As per your telephonic confirmation that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent

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Address: New Delhi, Delhi, 110024

Website: www.kent.co.in

We have installed kent ro in our home. There are regular problems in the kent ro water purifier system. The part of the system are not working properly. The service provider are charging money unnecessarily by changing the parts even when it is working properly.

Last week, the service provider who came to see the purifier and he did not repair it properly.. The ro system is overflowing and have stopped working. He charged us inr 6500 and when we called him back he did not talk to us properly.

Details of the service provider are below.

Livsafe h2o solutions
3/133, lalita park, laxmi nagar, delhi - 110092

Person visited - rajan mishra

We are calling the call centre of kent ro and they are not responding us properly and delaying the compliant.

We are thinking of going to consumer court and filing police compliant for this harassment.

Dec 28, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

Kent RO Customer Care's response Dear Mr.Harinder,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

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Address: Mumbai City, Maharashtra, 400081

Not attending complaints properly, complaint was lodged on 21 nov 2017 for servicing and necessary repair work. However, response is very poor and falsely misleading that person/technician is coming. Moreover, telling lies that technician was told by me to come on monday ie 27 nov 2017, when again i contacted them.
It is humbly requested that penalty be issued to the franchise of kent ro - krupasindhu enterprises shop no2, indira apt., mithagar road, mulund east, mumbai 400081

Jan 2, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2017

Kent RO Customer Care's response Dear Mr.Singh,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

warm regards,
Team Kent

Verified Support

Nov 28, 2017

Kent RO Customer Care's response Dear Mr.Singh,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

warm regards,
Team Kent

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S

Synergy Fitness

from Mumbai, Maharashtra

Jun 14, 2018

Dear Sir,
This is to inform you that despite of my constant efforts and follow up on my complaint no... there has been no response from your end. I have enrolled for your AMC for proper maintainence and service of the water purifier.
Hence, i request you to kindly solve the problems in the machine as soon as possible or refund the AMC amount paid by me.
Regards,
Archana Ruparel
synergy address
Tel:[protected]

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N

Natraj Vedam

Jul 17, 2021

We have a Kent RO+ which is leaking. Need services. May be sediment carbon to be replaced. Please help. Number is [protected]

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Kent RO Customer Care's response, Jul 18, 2021

Verified Support

Dear Customer, as we have tried to connect with you but didn't get any response. Please share your alternate contact number at [email protected] so that we can connect with you soon. Alternatively, you can also call us at +91-9278912345. Regards, Team Kent

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Address: 403107

Website: Www.kent.co.in

I broight kent uv uf on 30th September 2017 n todayz 23 nov(50days aprox)
3 days back it suddenly stoped working completelye M/C KR[protected]
i called coustemer care number my complaint was register n intantly i got message saying my issue was resloved n i got messages asking for feed back
I calles up coustemer care in goa they told engineer ill see u next day but its been 4 days n my complaint is unattended
(Attached photos of both installation date complaint messages)

+2 photos

Dec 26, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Kent RO Customer Care's response Dear Mr.Nikhil,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

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V

vivek kumar roy

from Patna, Bihar

Dec 4, 2017

Since MARCH 2017 three times technician of kent ro has come againa and again and charged service charges. After few days again problem start in my machine

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