Kent RO Complaints & Reviews

Hello,

This is tajinder singh wasir and have purchased a kent purifier from reliance digital approximately 2 months ago. Recently the purifier have stopped working completely. When i called kent toll free no. I was advised to contact the dealer to get the issue addressed. Then i contacted reliance digital customer service and registered my complain and without even any technician visiting my place and checking the purifier...

I have been chasing them since the past 4 days for the installation of the new kent product i have purchased and i am failing terribly. Post 2 days of purchase my installation request ticket was cancelled without any intimation to me, upon raising a new request i was assured that the same will be taken care within 15 hours from yesterday evening 18:30 hours, the same has not been completed yet, forget completion of installation i have not...

We have installed kent ro in our home. There are regular problems in the kent ro water purifier system. The part of the system are not working properly. The service provider are charging money unnecessarily by changing the parts even when it is working properly.

Last week, the service provider who came to see the purifier and he did not repair it properly.. The ro system is overflowing and have stopped working. He charged...

Not attending complaints properly, complaint was lodged on 21 nov 2017 for servicing and necessary repair work. However, response is very poor and falsely misleading that person/technician is coming. Moreover, telling lies that technician was told by me to come on monday ie 27 nov 2017, when again i contacted them.
It is humbly requested that penalty be issued to the franchise of kent ro - krupasindhu enterprises shop no2, indira apt.,...

I broight kent uv uf on 30th September 2017 n todayz 23 nov(50days aprox)
3 days back it suddenly stoped working completelye M/C KR[protected]
i called coustemer care number my complaint was register n intantly i got message saying my issue was resloved n i got messages asking for feed back
I calles up coustemer care in goa they told engineer ill see u next day but its been 4 days n my complaint is unattended
(Attached...

I bought kent water purifier last year, after barely a year it needed replacement of its filters that cost me ₹3000/-
Therafter its ro exhausted and had to be replaced again had to spend₹3000/-
Now last but not least its only ramining factory part i. E., motor gave up which again cost me ₹ 2700/-
This way only part left unreplaced is its plastic box
Will company take it as gift from me!...

हमारे ऑफिस का kent ro जिसका sl. No. Kr.[protected] है जो अब सुचारू ढंग से कार्य नहीं कर रहा है i जिससे ऑफिस के सभी कर्मचारियो को काफी परेशानी का सामना करना पड़ रहा है i आपके सहायता केंद्र से संपर्क...

I have purchased a kent ro (Kent superb< kr-[protected] in the month of aug, 2017. During installation service personnel found led are not displaying. On request for replacement, he suggested to make a complain to customer care. Till date customer care not solved the issue. Many times they are stating within 48 hrs, it will be attended.
As in the first instance it is not working, i demanded for replacement.

Company did...

Already i called many of your staff and also registered complaints regarding the alarming sound and the filter change. Each and every day i call many of your staff., but no response. This make me so disappointed, and i decided that never i prefer kent for my relatives or to my friends. Very very bad service. No one is having any responsibility after getting full payment. I fed up with your disgusting service....

I purchased a kent manual water purifier which required a change of candle agter one year. I booked my complaint in kent thrice and thrice did the executive failed to show up despite booking my complaint.

I finally had my luck on 11 nov 17 when i received a call from +91 [protected] mahamahim service executive when he called me at 08:30 pm telling me that he is coming for service. I was almost in tears but was unavailabke at...

Every time the kent staff visits, he will be with excuse of part out of stock & assurance to rectify the problem in a week. I find booked complaint to be closed or cancelled without any consent. Follow up or feedback/complaint on phone - one after another - all is in vain.
My machine was on carbon filter bypass for last 4 months, then uv bypass for last 2 months & worst now is - for last two week pump as well has gone....

I have raised an issue that my RO is not working properly. Kent sent me there attached service centre executive from Perfect solutions Bhopal and the executive name is Vivek. He told my family that all the parts of my RO needs to be replaced whereas my RO is only 13 months old. He asked my family to change Membrane, carbon filter, sediment filter, some Pp (I don't know the real name). As family was not aware of much things they trusted on...

I have brought this equipment ' kent excell + mineral ro' which is said to be one of the premium products of kent ro on 20th october 2015. To our surprise, the machine is such low in terms of quality and efficient working. There is an issue in the product every two months and the main spare parts have to be replaced very often. I have ended up paying more than rs 20, 000 (Approx) till date on the machine.

Extremely unhappy...

I have bought kent ro on 5.11.2016 with one year warranty but motor of machine began to give loud noise and is out of order. I lodged my complaint on 4.11.2017. Kent rep visited to service on 6.11.2017 but he did not repaired the machine as warranty expires on 4.11.2017. What is policy of company. Machine no is kr [protected] bought from om enterprises kotkapura 151204...

I own a kent ro pearl.
Just after 1 year it parts start failing.
I have already replace filter, auto cut etc.

Today (6th nov) it stop working suddenly.
After raising complain a service engineer came and found out that pump and choke need to replaced.

He charged rs 3800 for pump. (Kent ro diaphram dp 100, 24vdc, amps.33, flow - 1.6l/min)
I have a pic of pump. I can send if required.br...

I have purchased kent maxx double purification uv uf we buy this product around 7000rs after we buy this product i faced multiple issues with it like we change the hole body parts of that machine we buy this product around 7000 rs after buy we spend more than 10000rs till date we have issues lots of problems we spoke also replacement anyone else not help we facing this problem after buy 3 months in warranty also mechanical tell this product...

Very bad service. The service person does not even know the purpose of the pump and say that pump is responsible to separate bad water and simply changes fr to let water out. Frt was changed just in previous service 2 months back. And again why do you have to change fr again. Tds remain same after all service done. So your service persons know only to change frt just to showcase some service is done and go away with a service charge but issue...

I have purchaged kent superb on 02november, 2017 product packing date also very old after billing i saw a real product before purchaging shopkeeper shown dummy i have deny and ask a new packing product to give delivery he has tell no problem product is ok but after installation more leakege now i am reporting to shopkeeper than he told me some parts are dammaged i will change it but issue is that why i repair for a new product inbuild manufacturing...

I purchased kent water purifier two months back and i have faced multiple issues with it. I had to call service technician four time in two months for repair. I am very upset with the product and need a replacement as soon as possible. If you can’t replace the product the then refund the amount and take the water purifier back. Your immediate action would be greatly appreciated. You will be able to find my records with this phone number...

Hi Team,

I had issue with My Kent grand+ RO in the month of June'17 so I called customer care and ask to send executive services. A boy came from "Quick Services" and said need to change carbon filter and other filter. I said ok and paid him 2k(receipt attached). Within 4 days RO stooped working, the same Guy came name Gaurav and said need to change motor head and asked for 1k, I paid receipt attached. Again within 5 days...