Kent RO Complaints & Reviews

Please do not buy kent ro purifier, very worst customer service. I paid 17000rs and bought kent pearl, during installation service person found water is leaking inside the machine due to broken connectors. Without informing us service person trying to change the part with duplicate piece and when i asked for the replacement with area manager he is saying all products will come with minor defects and service person will rectify it and replacement is not possible.

Later he asked me to talk with service person/manager as he is only sales manager. Service manager is again saying only sales manager is having authority to replace but he clearly saying company won't replace. So they are selling defective product and customers are fools to spend 17000rs to buy and live with defective products.

I have bought kent ro on 28/11/2016.in seven months filter is choked paid rs1000/-. Paid for amc rs 1500/-on 27/11/2017. Now again the ro stopped working on 20/1/2018 their service engineer now wants to replace three parts for 3750/-. I have written mail to the company and their is no response. As confirmed by their service engineer their is recurring cost of rs 7000/- every year on a product bought by us for rs 16, 800/-. The membrane warranty is only for 3 months. Beware kent ro is duping normal consumer with substandard product. The is no response from the company with regards to repeated complaints.
Sumeet bahl
[protected]@gmail.com

Dear concern,

With great dissappointment after using kento ro for more than 4 years, i would like to lodge compalint against amc plan of rs4650/- which i bought on 10 feb 2017 and expires on 09 feb 2018. But before expiry of amc plan, your team refused to replace candles of kent ro not for the single time against the terms and conditions of the plan.

Please respond.
Regards
Arpit bhatnagar
Email id — [protected]@gmail.com
Vinay khnad 1 gomtinagar lucknow

Bought the product in december 2016 forrs 25000. Two days back machine started leaking. I lodged complaint with customer care. They responded by message that service engineer mr rakesh will attend to complaint. But he sent one sandeep who said membrane filter and motor both are blown out. Cost of repair6000+
My submission is why i should pay for manufacturing defects. Product is as told by company their top model so not supposed to last notfor 13onths only. Even service person damaged the touch screen. Request everyone not to purchase kent ro water purifier.

I am using kent pearl for the past 4 years. Yesterday the system emitted a long beep whenever started and stopped working. We called the kent service centre and technician visited and advised change of all filters. We agreed and he charged 5500/- for changing all the filters. After changing the filters, the water flow has reduced and is coming at a very slow pace and is taking 12 hours to fill a tank. We called the technician again and he visited today and claimed that the motor is faulty. When pointed out that before changing the filter the water flow was fine and the problem occurred only after changing the filter, he does not have any proper answer and says that motor has to be changed now.

Can you please resolve this asap

Purchased kent ro for domestic use in maharashtra last year. Coming on transfer to byculla ro was not working hence made complaint to company company sends technician of m/s aakar associates of labaugh, attended on 19.12.17 and replaced choke wire kitt and taken charges of rs.1585 (Including rs 300/- service charge)., still ro not wkg properly. On 22.12.17 replaced water sensor, taken rs 295 charges. On complaining about taste of water attended on 19.01.18 and replaced two parts sediment and carbon taken rs.1300/- (Including 300/- service charges) and assured that after 2 days taste will be ok. When complained that test of water is still bad, attended on 24.1.18 and asked for 2700/- for replacing membrane to improve the taste. This surprising that after taking rs.3180/-he did not improve the taste of water and again asking to change some part costing 2700/- failed to inform me about parts to be replaced otherwise i woud have purchased new one instead spending 5800/- on od one. Even after spending rs. 3180/- i am drinking bad water of kent ro. Is it justified? I am having receipts of 3180/- can i get the justice.

I am using kent grand ro from last four years, having service issue every time. Today also i having the same problem my kent ro not working from last four days i called local service centre at [protected] on 21/01/2018, they said it will be done same day, but till today 24/01/2018 after calling from morning 9:00 to till now 4:00 pm they are saying just coming.
As this appliance is related to water which is very essential but having this type of service, next time i will not prefer kent ro nor i will suggest any one to get.
Most worst service i ever experienced.

Our ro is under amc.in the month of sept end 2017 on our complaint kent ro representative attended the complaint. On his advice we changed the filters costing rs 4000/ only. But even after change of filters, ro did not perform well and complaints on poor performance went of piling and each time representative came but with no solution. When the guarantee of filters were aboiut to expire we requested to replace these filters but they did no agree.. On our complaint to area manager did not give us any relief. Yesterday another person came and asked for change of filter. So after guarantee period they are now recommending the filter change. If you check the figures, from sept till now there are 8-9 complaints but without any solution. The waste water is coming out continuously even when ro is not on. Cut off of ro not working. Pl take strict action and rectify our ro

We r very sorry to say that we have a purifyer like kent in our home. All the comlpain got no result even after we r under the 1 year maintenance with the company. They don't have the spare parts to make replacement with new one. This is one of the hopeless situation now we r under the company. So i reqest to take matter seceriously os we have take alternative step to find our sulution.

Dear Sir/Madam
After replacement of all filters of kent purifier, water test was not achieved as before replacement dt.17/10/2017, may be filters are not correct.

On 13th'Dec.2017 Chock of my Kent Water Purifiers Sl no.KR[protected] has been replaced with new one.After replacement I am facing problem of off-on-off-on every minutes after 15 minutes to switch on. After 13th'Dec, 2017 I have made complains four times but complains have closed without any visit of engineer/technician. Case ID [protected]/30/12/2017, [protected]/28/12/2017, [protected]/26/12/2017, [protected]/20/12/2017
Me and my family is suffering due to hopeless services. And due to this I am purchasing mineral water and it is cost to me, after keeping kent water purifier and paying Rs.6555.00 on service within two months.
Regards,
Y K Shrivastava

Hello,

I have purchased kent purifier in sep_16. At the time of installation it is clearly told that 2 free service visit will happened during warranty period but no one visited till date. Now machine giving bip alarm. I called service man but he asking for service charges. Why i should pay service charges??? I want two free visit which is not happened in past.
Very poor service i m getting from kent. I am really unsatisfied with service support

This is in continuation to my complaint for replacement of nonfunctional new vaccum cleaner... One of your vendors has picked it up from my home for checking the problem. He called me 10 days back informing that the issue is resolved & he has repaired the brand new vc.
I would like to remind you that the vc had developed snag within 15 days of the purchase and i am demanding replacement of the vc from beginning... “i don’t want the repaired vc, but replacement of the vc” cyclonic vacuum cleaner kt t 3520 through flipkart vide invoice dt 24/09/2017. Machine serial number is 16460719 printed at
The bottom of the machine..

Hi kent (To any of your senior management if they are reading this), i requested for service of my 1.3 year old kent prime machine which has recently exhausted its 1 year warranty.
The problem: a continuous beep sound after 10 minutes of switching on the machine. That is all. (Fyip, both the sediment and carbon filters were changed recently).
Technician keerti visited our premises and said we need to change all the filters except ro (Including uv lamp) and changed it at the expense of around 4000 rs during 2 visits. However there was no resolution (Still continuous beep after 10 min). Only during the 4th visit did they realize that the beep was because of a faulty smps and charged another 935 rs to replace the same and then the problem was rectified. Total of around 5000rs.
My question - since the problem was smps, i am sure all the filters were definetely not faulty, hence any customer would feel bad that he had to spend rs 5000rs in one go for a technicians lack of knowledge. Please advice.

I don't know what will happen in future but i am struggling even to get the installation done. On given appointment their engineer not came for installation, his mobile no is switched off. When called to kent call centre to know the near by service centre no, they don't have such details. Every time i call their call centre, they just do time pass and nothing else, only 1 answer from their side is to wait, their person will contact but unfortunately that doesn't happen.

Hello kent - can you please advise what is the full year amc with spares and services, i had a service engineer today from your associate amc and charged rs. 7500/- i am bit surprised as this amount is huge and i want someone from company clarify? Can you please advise if this is correct as i suspect there is some cheating happening with the local dealers. Here is the enclosed receipt.

Please advise

My details : deepak kulkarni
Phone : +91 [protected]
Email : [protected]@gmail.com

Hi kent team,

Your technician has come for the fix today, 28/12/2017, he is asking rs 5500.00 for the filter fix.
Why we should be paying 5.5k each year to maintain your ro kit.

How come it is failed within 1.5 years?
There was a visit of your technician on 30th january, why he hasn't updated if anything is alarming.

Your system should alarm us rather failing directly.
Why anybody should pay 5.5k every year for a product costing 17k, it doesn't make sense.

If you say it is our negligence than i would say it is your system mistake:

* first thing: your system should alarm much before any critical warning, it did not alarm.
* what your technician minimum checks when he is asked for a check.

Currently, he took service charge of rs 300 for making a temporary fix could be dangerous if the filter is not doing its job properly.

Please take action here and do the needful.

Regards,
Kamal

I called for repair service to care 10 days ago for which a local service person was alloted. I received his contact. But he is avoiding and is not coming for repairing.

Such irresponsible persons are there for kent service. Very poor service.
Regrets for being a kent customer.

Work was assigned to - mr. Susheel - [protected]- he is not responding.

Today's on 26.12.2017 my machine is not working, yesterday attender has come & said there are issue in adopter but past three month before the same issue solved by the same person (Attender), & now we are facing the same problem. He charge attendance/ maintenance fee rs 300 & after every three months adopter rs 1500 i. E total maintenance for year rs 6000 + 1200 = 7200 /- is only for adopter & changers. Kent purifier service is worst.

I had requested for servicing of my kent ro prime on 16th dec'17, complaint no. Is[protected]. It was not attended yet by any service engineer in 48 hours after lot of follow up. I received sms saying the above complaint is cancelled. When i spoke to customer care i was not answered rather a new complaint no.[protected] was generated.

The above new complaint no.[protected] was also not attended again by any service engineer within 48 hours after lot of follow up. One service engineer "name: mr. Shivanand, mobile no. : [protected]" was deputed to attend the complaint however he refused to attend the complaint. This complaint has been cancelled too.

There is kent ro service center in jajpur keonjahr road, odisha, from where i purchased. Its seller name and mobile no. Is badal & [protected] / [protected] / [protected] respectively. There is no response to my call / complaint.

Another phone i contacted for the servicing [protected], the generated complaint number was 19729. This was too not resolved.

Total ten days (16 to 25 dec'17) is already past, yet no service engineer attended the complaint.

Its really height of the checking patience of customer. How bold the kent's service engineer are that they can refused without helping/attending the complaint, without caring customer pain. I have never see such a poorest service in life. It indicates the company "kent" is not at all bother their customer that in what pain the customer is. Its horrible, disaster service (Following contact numbers were contacted [protected], [protected]).

I have taken AMC on 22.7.17 invoice no. AM-1309 . But whenever I lodge the complain on help line no. [protected]/[protected]. They say this invoice no. Is not available. That means I have been cheated by technician of Kent RO. Recently I have lodged the complain on 16.12.17, 19.12.17and twice at 21.12.17 but not yet service people came to visit. Complain no. A-1712012.
And even I sent the recipt of AMC on whatsapp of customer care representative. AMC done by technician sandeep his mobile number [protected].
Kindly consider the matter immediately.
Krishnendu Kumar [protected].