Kent RO Complaints & Reviews

Address: New Delhi, Delhi

After the assurance of executive from your company, i have covered my ro under your amc scheme on 27.01.2018 under invoice number 8001. Due to the negligence of the executive some fault was unattended by him and i requested the customer care more than ten times to fix the problem which is their duty as per amc, but a deaf ear has been turned to my request. I advice all the customers of kent not to accept the services of the said company under amc. They purely cheat the people and no attention is given to the problems of the people under amc services.

Mar 13, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Kent RO Customer Care's response Dear Mr.Vinod,

We regret that you are facing issues. We are forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

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Kent maxx - water purifier with detachable storage tank and double purification o[censored]v+uf

Waste product..
Every 4 months we need to replace the filter, battery etc. Also every time these accessories cost, you will be hear different from service engineer, and from their customer office..

Every service visit they will make some problem in equipment and so we need to again pay money.
It will be better to donate money in template instead of giving to this company.

My suggestion, donot go for this company water purifiers.

Mar 13, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2018

Kent RO Customer Care's response Dear Mr. Jitendra,

We are sorry for the unpleasant experience you had. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

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Feb 10, 2018

Kent RO Customer Care's response Dear Mr. Jitendra,

Hope this concern has been resolved to your satisfaction. Please feel free to contact us in case you need any further assistance

Warm Regards,
Team Kent

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B

bhandariya

from Varanasi, Uttar Pradesh

Feb 8, 2018

Dear Sir,

I have water purifier of Kent RO ace+. It is out of warranty and service done by dated 01.02.18 and after service we are facing taste problem of water and our one part is missing after service.

Dealer Info:

JAI MATA DI ENTERPRISES
D-59/105, A-57, CHANDRIKA NAGAR COLONY SIGRA
[protected]
[protected]

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Kent RO Customer Care's response, Feb 8, 2018

Verified Support

Dear Sir,

we deeply regret the inconvenience caused. Please call our helpline number +91-9278912345. Alternatively, you may also provide your contact details at [email protected] or via private message. We'll connect with you soon.

Warm Regards,
Team Kent

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Address: Chennai, Tamil Nadu, 603103

I have already informed kent regarding the delivery of a defective product. I have posted a complaint in this forum a few days back for the same. But there is no proper response from kent in spite of multiple emails. I have bought this water purifier since we had health issues due to water problems. I have shelled out 17000 for this purifier, but its of no use as it is a defective product. Kent has to understand the seriousness of the customer problems and reason for buying ro water purifiers.

Mar 15, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

Kent RO Customer Care's response Dear Mr.Jagan,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

Verified Support

Mar 15, 2018

Kent RO Customer Care's response Dear Mr.Jagan,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm regards,
Team Kent

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Address: Hyderabad, Andhra Pradesh, 500079

Website: www.kent.co.in

I had purchased your water purifier product 4-5 months back. It is not working from past 2-3 weeks, your technician has visited twice and a third visit was supposed to happen yesterday but no one showed up. Is there someone who understands this??? The customer support people definitely don't understand when i call them. I want the product to be checked and repaired thoroughly. This is the reference number[protected]. I am very disappointed with your service. You guys either resolve my issue or take your product back.

Mar 11, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

Kent RO Customer Care's response Dear Sir,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

Verified Support

Feb 07, 2018

Kent RO Customer Care's response Dear Sir,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent

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D

Debashis Rana

from Bengaluru, Karnataka

Feb 12, 2018

This is the 3rd time the storage tank got cracked.
Every time this servicing team is taking more than 15 days to replace the same & not resolving the actual issue of installation.
When I have raised the complaint this time they are cancelling the request without resolving the issue

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This problem we persist every time. When ever we raise any service request and your customer representative ask about visit time we clearly mention them to send the representative by 11:30 am as after that no one is there. At my place but every time the representative comes in the afternoon and tell us to come at home which is not possible for us. And when we request him to come in the time he bluntly says no and tell us that i will not come and i can come only at his time and the manner he speaks is also very arrogant. I think kent employees such type of people. And also he don't know how to speak to a lady. Earlier also i have complained about this and i was given assured that such type of incident will not happen, but all in vain. Now he has closed the case also without completing our request. His name is sunil and his number is [protected]. Hope you really care for your customer and will take action this.

Mar 10, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Kent RO Customer Care's response Dear Mr.Shekhar,

We are sorry for the unpleasant experience you had. We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

Feb 08, 2018

Updated by Shekhar Sangam Today I got a call from Sunil and he started to ask me why I raised the complain in a harsh and loud voice above all he handed over the phone to his superior who also spoke very rudely saying why I raised the complaint saying that they were sending there representative today. But I said that the complaint was raised on Monday and not today which I said to read properly and react. He also said that you tell my company name and he will raise a behavioral related complain there. Now I feel that raising a complaint is not possible for us a s such type of threatening we are getting .I expected the manager will solve this but he also reacted very badly.

Now what happened is that after raising my complaint I got a call on Wednesday from a lady saying that she will be sending the engineer but I said do not send as no body will be there please if you are sending then send in the morning and on Saturday as we are not there. But on Thursday morning that is today morning I got a call from a engineer sir can I come I mentioned the above thing and said please come on Saturday. he agreed. Again around 10 am I got again call asking that sir if I have said the engineer to come on Saturday for which I said yes and the person took his engineer on conceal and confirmed and said to him that without fail please visit on Saturday by 11 am and we all agreed .
And again at 11 30 I got a call from sunil and all above incident happened.

So just want to know is it not right for raise a complaint or we have to first get confirmation from the person with whom we had complain and raise. And I thing that whenever such things happen the Manger is the person who sort this politely but here its all opposite.

Now really we are worried and expect a proper response and solution for this

Please take this matter seriously and resolve

Regards
Shekhar S

Feb 08, 2018

Updated by Shekhar Sangam Adding to the earlier mail I not a person to raise complaint for fun . We really raise complaint when we face such issue. I am also a responsible person and I am very much aware when to raise complaint and when not.

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Address: Bangalore, Karnataka, 560100

I have taken amc plan for kent ro water purifier. I raised a request to change the external filter. Got call from srinivava service that they are sending guy to change it. I waited whole day cancelling all my personal work.in the evening when i contacted, the guy threatened me to come and thrash me and family. This is very pathetic experience and now i have no faith and satisfaction in it. I will never opt for this. You shouldn't talk to customers like this.

Mar 20, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Kent RO Customer Care's response Dear Mr.Pradipta,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

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Address: New Delhi, Delhi, 110008

Website: www.kent.co.in

Our purifier is not working and we compalint in kent ro, then a service executive came and we purchased amc on his suggestion. He had changed few parts and taken 6500 rs. As amc charge.
From that day, after 24 to 36 hours it stopped working, every time any engineer came and do something, but it never work more than 1 day.
If this is the service after amc charges then how can someone trust on big brand like kent. We can never recommend kent to any one.

Mar 10, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Kent RO Customer Care's response Dear Sir/Madam,

We regret that you are facing issues. We're forwarding your concern for further processing & will respond with an update soon.

Warm regards,
Team Kent

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R

Ramakrishna70

from Kakinada, Andhra Pradesh

Feb 6, 2018

No water

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Address: Jabalpur, Madhya Pradesh

Trusting the brand and service and i made the payment for amc, but now when i am facing problem with the machine, i have made several calls to the store, but no one is responsive to my problem.
I am sorry to say i wont be referring aquasoft to any of my friends, family.
Worst service by the company
I hope i will get proper solution
Thank you.

Mar 13, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

Kent RO Customer Care's response Dear Mr.Somit,

As per your telephonic confirmation that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent

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Address: Chennai, Tamil Nadu, XXXXXX

Please do not buy kent ro purifier, very worst customer service. I paid 17000rs and bought kent pearl, during installation service person found water is leaking inside the machine due to broken connectors. Without informing us service person trying to change the part with duplicate piece and when i asked for the replacement with area manager he is saying all products will come with minor defects and service person will rectify it and replacement is not possible.

Later he asked me to talk with service person/manager as he is only sales manager. Service manager is again saying only sales manager is having authority to replace but he clearly saying company won't replace. So they are selling defective product and customers are fools to spend 17000rs to buy and live with defective products.

Mar 2, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Kent RO Customer Care's response Dear Sir,

we deeply regret the inconvenience caused. Please call our helpline number +91-[protected]. Alternatively, you may also provide your contact details at [protected]@kent.co.in or via private message. We'll connect with you soon.

Warm Regards,
Team Kent

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Address: Gautam Buddh Nagar, Uttar Pradesh, 110092

I have bought kent ro on 28/11/2016.in seven months filter is choked paid rs1000/-. Paid for amc rs 1500/-on 27/11/2017. Now again the ro stopped working on 20/1/2018 their service engineer now wants to replace three parts for 3750/-. I have written mail to the company and their is no response. As confirmed by their service engineer their is recurring cost of rs 7000/- every year on a product bought by us for rs 16, 800/-. The membrane warranty is only for 3 months. Beware kent ro is duping normal consumer with substandard product. The is no response from the company with regards to repeated complaints.
Sumeet bahl
[protected]@gmail.com

Mar 17, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Kent RO Customer Care's response Dear Mr.Sumeet,

We are sorry for the unpleasant experience you had.Our service team will get in touch with you shortly with an update on this concern.

Warm Regards,
Team Kent

Feb 06, 2018

Updated by Sumeetb This is in reference to the above mentioned complaint . The Kent has as good as re affirmed my complaint by not resolving the issue. The average cost of the Kent Ro purchased a year back is for Rs 16800/-. The yearly expense that a consumer have to do is as follows:-
Filters- Rs1000/- ( avg life 6 months to 8 months).
Membrane- Rs 2500/- (company warranty 3 months) (Avg life 10 to 12 Months)
carbon filter-Rs 500/- (Avg life 10 to 12 Months)
sediment- Rs 500/- (Avg Life 10 to 12 Months)
Frt - Rs 250/- (avg life 10to 12 months)
Amc-Rs 2000/- According to new Rates.
Total-Rs 6750/- is the average cost that a consumer have to pay . The company kent has made such sub standard product that you have to pay this amount if you have to use the Kent Ro.
Sincere request all new buyers to confirm this in writing from Kent RO the annual cost on maintaining the machine. I fell stuck with the machine after buying such a second grade product from a so called A rated Company.
Sumeet bahl

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Address: 226010

Dear concern,

With great dissappointment after using kento ro for more than 4 years, i would like to lodge compalint against amc plan of rs4650/- which i bought on 10 feb 2017 and expires on 09 feb 2018. But before expiry of amc plan, your team refused to replace candles of kent ro not for the single time against the terms and conditions of the plan.

Please respond.
Regards
Arpit bhatnagar
Email id — [protected]@gmail.com
Vinay khnad 1 gomtinagar lucknow

Mar 4, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

Kent RO Customer Care's response Dear Mr.Arpit,

We regret that you are facing issues. Please call our helpline number +91-[protected]. Alternatively, you may also provide your contact details at [protected]@kent.co.in or via private message. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

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Address: 180019

Bought the product in december 2016 forrs 25000. Two days back machine started leaking. I lodged complaint with customer care. They responded by message that service engineer mr rakesh will attend to complaint. But he sent one sandeep who said membrane filter and motor both are blown out. Cost of repair6000+
My submission is why i should pay for manufacturing defects. Product is as told by company their top model so not supposed to last notfor 13onths only. Even service person damaged the touch screen. Request everyone not to purchase kent ro water purifier.

Mar 3, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Kent RO Customer Care's response Dear Dr.Sudhakar,

we deeply regret the inconvenience caused. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

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Address: 560076

Website: www.kent.co.in

I am using kent pearl for the past 4 years. Yesterday the system emitted a long beep whenever started and stopped working. We called the kent service centre and technician visited and advised change of all filters. We agreed and he charged 5500/- for changing all the filters. After changing the filters, the water flow has reduced and is coming at a very slow pace and is taking 12 hours to fill a tank. We called the technician again and he visited today and claimed that the motor is faulty. When pointed out that before changing the filter the water flow was fine and the problem occurred only after changing the filter, he does not have any proper answer and says that motor has to be changed now.

Can you please resolve this asap

Mar 5, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Kent RO Customer Care's response Dear Mr.Gokul,

We are sorry for the unpleasant experience you had.We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

Verified Support

Feb 02, 2018

Kent RO Customer Care's response Dear Mr.Gokul,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent

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Address: 400010

Purchased kent ro for domestic use in maharashtra last year. Coming on transfer to byculla ro was not working hence made complaint to company company sends technician of m/s aakar associates of labaugh, attended on 19.12.17 and replaced choke wire kitt and taken charges of rs.1585 (Including rs 300/- service charge)., still ro not wkg properly. On 22.12.17 replaced water sensor, taken rs 295 charges. On complaining about taste of water attended on 19.01.18 and replaced two parts sediment and carbon taken rs.1300/- (Including 300/- service charges) and assured that after 2 days taste will be ok. When complained that test of water is still bad, attended on 24.1.18 and asked for 2700/- for replacing membrane to improve the taste. This surprising that after taking rs.3180/-he did not improve the taste of water and again asking to change some part costing 2700/- failed to inform me about parts to be replaced otherwise i woud have purchased new one instead spending 5800/- on od one. Even after spending rs. 3180/- i am drinking bad water of kent ro. Is it justified? I am having receipts of 3180/- can i get the justice.

Kent RO customer support has been notified about the posted complaint.

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Address: Ranchi, Jharkhand, 825301

I am using kent grand ro from last four years, having service issue every time. Today also i having the same problem my kent ro not working from last four days i called local service centre at [protected] on 21/01/2018, they said it will be done same day, but till today 24/01/2018 after calling from morning 9:00 to till now 4:00 pm they are saying just coming.
As this appliance is related to water which is very essential but having this type of service, next time i will not prefer kent ro nor i will suggest any one to get.
Most worst service i ever experienced.

Feb 24, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

Kent RO Customer Care's response Dear Mr.Sethi,

As per your telephonic confirmation that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent

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Address: 110091

Our ro is under amc.in the month of sept end 2017 on our complaint kent ro representative attended the complaint. On his advice we changed the filters costing rs 4000/ only. But even after change of filters, ro did not perform well and complaints on poor performance went of piling and each time representative came but with no solution. When the guarantee of filters were aboiut to expire we requested to replace these filters but they did no agree.. On our complaint to area manager did not give us any relief. Yesterday another person came and asked for change of filter. So after guarantee period they are now recommending the filter change. If you check the figures, from sept till now there are 8-9 complaints but without any solution. The waste water is coming out continuously even when ro is not on. Cut off of ro not working. Pl take strict action and rectify our ro

Feb 24, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

Kent RO Customer Care's response Dear Mr.Arjun,

We regret that you are facing issues. Our service team will get in touch with you shortly with an update on this concern.

Warm Regards,
Team Kent

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We r very sorry to say that we have a purifyer like kent in our home. All the comlpain got no result even after we r under the 1 year maintenance with the company. They don't have the spare parts to make replacement with new one. This is one of the hopeless situation now we r under the company. So i reqest to take matter seceriously os we have take alternative step to find our sulution.

Feb 23, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Kent RO Customer Care's response Dear Mr.Rajesh,

we deeply regret the inconvenience caused. Please call our helpline number +91-[protected]. Alternatively, you may also provide your registered contact details at [protected]@kent.co.in or via private message. We'll connect with you soon.

Warm Regards,
Team Kent

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Address: 247667

Dear Sir/Madam
After replacement of all filters of kent purifier, water test was not achieved as before replacement dt.17/10/2017, may be filters are not correct.

On 13th'Dec.2017 Chock of my Kent Water Purifiers Sl no.KR[protected] has been replaced with new one.After replacement I am facing problem of off-on-off-on every minutes after 15 minutes to switch on. After 13th'Dec, 2017 I have made complains four times but complains have closed without any visit of engineer/technician. Case ID [protected]/30/12/2017, [protected]/28/12/2017, [protected]/26/12/2017, [protected]/20/12/2017
Me and my family is suffering due to hopeless services. And due to this I am purchasing mineral water and it is cost to me, after keeping kent water purifier and paying Rs.6555.00 on service within two months.
Regards,
Y K Shrivastava

Mar 6, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Kent RO Customer Care's response Dear Mr.Shrivastava,

We are sorry for the unpleasant experience you had. Our service team will get in touch with you shortly with an update on this concern.

Warm Regards,
Team Kent

Verified Support

Feb 01, 2018

Kent RO Customer Care's response Dear Mr.Shrivastava,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent

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Address: Nashik, Maharashtra, 422001

Hello,

I have purchased kent purifier in sep_16. At the time of installation it is clearly told that 2 free service visit will happened during warranty period but no one visited till date. Now machine giving bip alarm. I called service man but he asking for service charges. Why i should pay service charges??? I want two free visit which is not happened in past.
Very poor service i m getting from kent. I am really unsatisfied with service support

Feb 21, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

Kent RO Customer Care's response Dear Mr.Amol,

We are sorry for the unpleasant experience you had. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

Verified Support

Jan 18, 2018

Kent RO Customer Care's response Dear Mr.Amol,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent

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N

Nishit Mittal@569

from Ambala, Haryana

Jan 17, 2018

I have complained ur Kent ro company about 15 days ago ur company person visited our place and change the bottle after 2 days my ro is not working at all ur company person visited again and said that bottles will be changed again so I m not satisfied with the service

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Address: Mumbai City, Maharashtra

This is in continuation to my complaint for replacement of nonfunctional new vaccum cleaner... One of your vendors has picked it up from my home for checking the problem. He called me 10 days back informing that the issue is resolved & he has repaired the brand new vc.
I would like to remind you that the vc had developed snag within 15 days of the purchase and i am demanding replacement of the vc from beginning... “i don’t want the repaired vc, but replacement of the vc” cyclonic vacuum cleaner kt t 3520 through flipkart vide invoice dt 24/09/2017. Machine serial number is 16460719 printed at
The bottom of the machine..

Feb 21, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Jan 13, 2018

Updated by Sanjayann Waiting

Verified Support

Jan 13, 2018

Kent RO Customer Care's response Dear Mr.Sanjay,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

Verified Support

Jan 18, 2018

Kent RO Customer Care's response Dear Mr.Sanjay,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent

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A

Adv Praveen Mahajan

from New Delhi, Delhi

May 11, 2019

I purchased Kent Cyclone Vaccum Cleaner (VC) from Kent since inception the VC is not working and having very low suction quality various complaint are made the tech visited but offered no solution at all and till date it is not working at all. Now the Tech is insisting on payment of Rs 1000 for change of filter despite the fact that the defect in machine is since inception and they never suggested the charge and change of filter during their visit

The VC is sold on miss representation basis by assuring that otherwise filter costs Rs 200 and requires replacement after one year

Feel cheated by company I need replacement of defective machine not the repair as it is under warranty product having problem from first 15 days

Kent RO invoice is S[protected] dt 18/018/2019 (directly billed from KENT RO SYSTEMS LTD) for KENT FORCE CYCLONIC V CLEANER

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A

ashok peepliwal (M.Pharm, PhD, LLB)

from Jaipur, Rajasthan

Jul 8, 2019

its pathetic service for vacuum cleaner from Kent.

I asked to deliver me the Mesh of cleaner and service man agreed, but not delivered after two months.

Bad experience.

Do not suggest for Kent Vacuum cleaner.

no service.

call me if any company agent like to discuss [protected], ashok

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