Kent RO Complaints & Reviews

Not attending complaints properly, complaint was lodged on 21 nov 2017 for servicing and necessary repair work. However, response is very poor and falsely misleading that person/technician is coming. Moreover, telling lies that technician was told by me to come on monday ie 27 nov 2017, when again i contacted them.
It is humbly requested that penalty be issued to the franchise of kent ro - krupasindhu enterprises shop no2, indira apt., mithagar road, mulund east, mumbai 400081

I broight kent uv uf on 30th September 2017 n todayz 23 nov(50days aprox)
3 days back it suddenly stoped working completelye M/C KR[protected]
i called coustemer care number my complaint was register n intantly i got message saying my issue was resloved n i got messages asking for feed back
I calles up coustemer care in goa they told engineer ill see u next day but its been 4 days n my complaint is unattended
(Attached photos of both installation date complaint messages)

I bought kent water purifier last year, after barely a year it needed replacement of its filters that cost me ₹3000/-
Therafter its ro exhausted and had to be replaced again had to spend₹3000/-
Now last but not least its only ramining factory part i. E., motor gave up which again cost me ₹ 2700/-
This way only part left unreplaced is its plastic box
Will company take it as gift from me!

हमारे ऑफिस का kent ro जिसका sl. No. Kr.[protected] है जो अब सुचारू ढंग से कार्य नहीं कर रहा है i जिससे ऑफिस के सभी कर्मचारियो को काफी परेशानी का सामना करना पड़ रहा है i आपके सहायता केंद्र से संपर्क किया था लेकिन उन्होंने ऑनलाइन शिकायत करने के लिए बताया i आपसे अनुरोध है की इसे जितना जल्दी संभव हो सके ठीक करवाने की कृपया करे i
पुलिस उप महानिरीक्षक कार्यालय
द्रुत कार्य बल, आर.के.पुरम, नई दिल्ली i

I have purchased a kent ro (Kent superb< kr-[protected] in the month of aug, 2017. During installation service personnel found led are not displaying. On request for replacement, he suggested to make a complain to customer care. Till date customer care not solved the issue. Many times they are stating within 48 hrs, it will be attended.
As in the first instance it is not working, i demanded for replacement.

Company did not repair nor replaced till date. We are purchsing bottled drinking water from last 03 months.

Please protect my consumer right.

Regards

Sudip paul cboudhury
M-[protected]

Already i called many of your staff and also registered complaints regarding the alarming sound and the filter change. Each and every day i call many of your staff., but no response. This make me so disappointed, and i decided that never i prefer kent for my relatives or to my friends. Very very bad service. No one is having any responsibility after getting full payment. I fed up with your disgusting service.

I purchased a kent manual water purifier which required a change of candle agter one year. I booked my complaint in kent thrice and thrice did the executive failed to show up despite booking my complaint.

I finally had my luck on 11 nov 17 when i received a call from +91 [protected] mahamahim service executive when he called me at 08:30 pm telling me that he is coming for service. I was almost in tears but was unavailabke at home. He said he will come back in morning so i called him up at 09 am on 12 nov 17 to which executive sahab said he will come by 12.

I am still waiting with a grand welcome when he comes so that i can pay him rs.300 for his service and thank him for taking out some moments from his precious time.

Every time the kent staff visits, he will be with excuse of part out of stock & assurance to rectify the problem in a week. I find booked complaint to be closed or cancelled without any consent. Follow up or feedback/complaint on phone - one after another - all is in vain.
My machine was on carbon filter bypass for last 4 months, then uv bypass for last 2 months & worst now is - for last two week pump as well has gone.

I have raised an issue that my RO is not working properly. Kent sent me there attached service centre executive from Perfect solutions Bhopal and the executive name is Vivek. He told my family that all the parts of my RO needs to be replaced whereas my RO is only 13 months old. He asked my family to change Membrane, carbon filter, sediment filter, some Pp (I don't know the real name). As family was not aware of much things they trusted on this guy and agreed to change. Post repair ING the RO he said the total price for the repair is 4700 Rs. When we asked for a bill. He created a bill with some different high prices which is even not agreed by Kent customer care. They charged 2850 for membrane, whereas the price of membrane is 2500rs 500 each for carbon and sediment filter, 300 for PP, 500 for some tablets who's he said he had put in RO while we have not seen any of this and 250 for service charge. I even tried calling the customer care for complaining about this fraud by perfect solution Bhopal and every time they transferred my call to there superior, however until long hold got no response. I am fed with the service of Perfect solution and going to complaint this thing with Consumer court now.

I have brought this equipment ' kent excell + mineral ro' which is said to be one of the premium products of kent ro on 20th october 2015. To our surprise, the machine is such low in terms of quality and efficient working. There is an issue in the product every two months and the main spare parts have to be replaced very often. I have ended up paying more than rs 20, 000 (Approx) till date on the machine.

Extremely unhappy with the service provided by the kent team at hyderabad and quality of spare parts. I would never recommend any product of kent ro.

I have bought kent ro on 5.11.2016 with one year warranty but motor of machine began to give loud noise and is out of order. I lodged my complaint on 4.11.2017. Kent rep visited to service on 6.11.2017 but he did not repaired the machine as warranty expires on 4.11.2017. What is policy of company. Machine no is kr [protected] bought from om enterprises kotkapura 151204

I own a kent ro pearl.
Just after 1 year it parts start failing.
I have already replace filter, auto cut etc.

Today (6th nov) it stop working suddenly.
After raising complain a service engineer came and found out that pump and choke need to replaced.

He charged rs 3800 for pump. (Kent ro diaphram dp 100, 24vdc, amps.33, flow - 1.6l/min)
I have a pic of pump. I can send if required.

When i enquired with kent customer care, they told the price for same pump to be rs 2400. When i confronted service engineer he simply say that rs 2400 pump is without warranty and this rs 3800 come with 6 month warranty.

When i call customer care again they were clueless and said to go with what service engineer is saying.

Even when i search on internet same model is available for rs 2400.

This is a clear case of cheating.
Kent is already selling cheap quality filter and making hell lot of money by replacing parts.

But atleast overcharging beyond its actual price was not expected.

So stop this cheat and refund the extra price charged by the service man.

I have purchased kent maxx double purification uv uf we buy this product around 7000rs after we buy this product i faced multiple issues with it like we change the hole body parts of that machine we buy this product around 7000 rs after buy we spend more than 10000rs till date we have issues lots of problems we spoke also replacement anyone else not help we facing this problem after buy 3 months in warranty also mechanical tell this product are not included we change hole body parts this mission problem come every months till date we spend more than 17000 to 20000 thousand rupees with mission cost no one buy kent any products all is fake and no one help for this company

Very bad service. The service person does not even know the purpose of the pump and say that pump is responsible to separate bad water and simply changes fr to let water out. Frt was changed just in previous service 2 months back. And again why do you have to change fr again. Tds remain same after all service done. So your service persons know only to change frt just to showcase some service is done and go away with a service charge but issue not properly fixed. Why do you have to send persons with no knowledge and just get service charge each time. We faced issues 3 times in 4 months time and paid around 6000 in total. Which costs to other filters available in market. Which is a total loot in the name of service and cheating people. Also places some bad quality product during service.

I have purchaged kent superb on 02november, 2017 product packing date also very old after billing i saw a real product before purchaging shopkeeper shown dummy i have deny and ask a new packing product to give delivery he has tell no problem product is ok but after installation more leakege now i am reporting to shopkeeper than he told me some parts are dammaged i will change it but issue is that why i repair for a new product inbuild manufacturing defect i want to exchange new product with current packaging date but shopkeeper denied.. Very poor experiance for me
Its more than better i purchaged 2nd hand product like it process my money is totally waste.

I purchased kent water purifier two months back and i have faced multiple issues with it. I had to call service technician four time in two months for repair. I am very upset with the product and need a replacement as soon as possible. If you can’t replace the product the then refund the amount and take the water purifier back. Your immediate action would be greatly appreciated. You will be able to find my records with this phone number [protected]. Kindly call me or reply my as soon as possible.

Hi Team,

I had issue with My Kent grand+ RO in the month of June'17 so I called customer care and ask to send executive services. A boy came from "Quick Services" and said need to change carbon filter and other filter. I said ok and paid him 2k(receipt attached). Within 4 days RO stooped working, the same Guy came name Gaurav and said need to change motor head and asked for 1k, I paid receipt attached. Again within 5 days RO stopped working and had call him again. He came and said sir another filter has to change.
And was asking for 2.5 k. I asked him to change it. But spoke with CC and denied to pay any charges as per the policy i[censored] encounter the same problem with 15 days you will not have to pay any charges. And my simple request was to check system properly at once and give the estimates for faulty parts so Customer will decide what to do instead of every other day asking for 2-3 thousands.

Now again My RO is stopped working and now I have raised 6-7 requests. The same agency "quick services-Pune" closing ticket without any action. And customer care also of no use.
Please treat this on priority and do the needful.

I had registered the complaint on 30th no’17 vide request no~[protected].

Your technician mr. Prempal had visited on 1st nov’17 and after checking i been told that membrane+ 2 electrical parts need to get replaced and would cost to 4050 inclusive of service charge of 300.

Pl note that on 6th may’17 the new membrane +2 electrical parts had been replaced with the cost of 4050.

Pl look into this matter on top priority assign to your technician and resolve the issue urgently.

On the 01 nov today, i called up the call center and told the girl there to send aperson for servicing since the product is under warranty and was las t serviced in jul 2017.
She refused to entertain my request and told me that nobody can be deputed unless there is a defect in the system installed.
I all the time thought that in noida we have to clean the filter at least once in three months.
I dont understand what is the use of amc if nobody is going to service the kent ro unless ther is a defect
The engineer who visited the house today told me that candle should be changed every month. Now who is going to do it.. Unless there is a defect in the ro.. Contradictions!! Eh!!

I stay in NRI layout Bangalore.In my case the RO Membrane (Installed on 21st July 2017) has stopped working in just about 3 months. The original membrane for me also lasted a long time and its this membrane that I have had an issue with.

I think this membrane had an issue right from the begining as their was an issue with the water ever since it was installed. We made complaints and the service engineers did something (in one case even changing the motor) but the issue persisted. I made a compliant again just a few days back and was shocked when the service engineer told me that the membrane (installed on 21st July itself) is clogged and need to be replaced (just after 3 months) as the warranty is only for 3 months. This leads me to believe that they actually did not fix my issue earlier and were just waiting for 3 months to get over so that they can sell me another membrane.

Brochure on KENT website says that 'RO Membrane should be replaced in 2 years' and in case it is replaced and gets clogged within a year it will be cleaned/repaired/replaced free of cost. Getting the product warranty in writing is our 'RIGHT' as a customer and must be provided and 'KENT' cannot deny us the same.

Last but not the least, for an RO worth Rs[protected] is the annual maintenance cost of Rs.[protected] 'JUSTIFIED' (Rs 2500*4 membranes and Rs. 2500 for AMC).

I honestly thought KENT was a good company (which a company impacting human health should be) but this recent experience has exposed their money making mentality and lack of care for HUMAN LIFE including Children. To make matters worse their people do not even respond to calls, which is very unfortunate. I need the issue to be resolved immediately as drinking water is not there in house.
Neeraj Sharma
sharma.[protected]@gmail.com
[protected], [protected]