Kent RO Complaints & Reviews

On the 01 nov today, i called up the call center and told the girl there to send aperson for servicing since the product is under warranty and was las t serviced in jul 2017.
She refused to entertain my request and told me that nobody can be deputed unless there is a defect in the system installed.
I all the time thought that in noida we have to clean the filter at least once in three months.
I dont understand what...

I stay in NRI layout Bangalore.In my case the RO Membrane (Installed on 21st July 2017) has stopped working in just about 3 months. The original membrane for me also lasted a long time and its this membrane that I have had an issue with.

I think this membrane had an issue right from the begining as their was an issue with the water ever since it was installed. We made complaints and the service engineers did something (in one...

This complain is to acknowledge you that on 24.10.2017..we rang up to customer care no ..[protected] for changing the filter at the address 18/120 Indira Nagar Lucknow . Same day call from service center lko provides his services and while asking for bill he said the bill will be provided through sms .Today at about 7:57 pm when I rang (my no [protected]) up same coustomer no and told about the incident that took place on 24.10.2017 He acknowledged...

Hello kent ro people,

We purchased a kent pristine mineral ro water purifier on 20/10/2016 in the name of vishal gupta. (Serial no. Kr[protected]), since we purchased this ro, it has been repaired thrice and does not function. Please find below attached details of the complaints we filed in span of 2 months:

Comlpaint no. 170915/04278 dated 15/09/2017 which was resolved but problem did not go away
Complaint...

Dear sir,
From the vary first day the purifier has problem if leakage and i had complain so many times and now your engineer is replacing the sensor with old and used sensor part, i want the replacement of my purifier as it has manufacturing defect. I am attaching herewith the snap and video of your old sensor which the engineer brings. If i dont get the resolution as soon as possible i will go to the consumer court. I hope you will...

Very bad service from kent service providers, need to call 20times to attend a single complaint... Even after service machine gives trouble atleast 10 times in a month, surprisingly the engineers say this is how the machine works. And they are very reluctsntvto attend, every time they attend the complaint we need to pay their services charges, i am spending more then 3000 $ every month for service providers which is more than machine cost....

I have purchased two kent purifiers a few years back, one of them is of no use and the other one stopped working so i called the customer service, they repaired it but it gives dirty water, not at all fit to consume. We consumed the same water for a few days and now we are suffering from many health issues. Both of the kent water purifiers are not working well. Even after repair. And it needs repair every now and then, so i want to file a...

I bought my kent ro last year in december. They had promised one year maintenance free with the product. It’s been 11 months now and i have not received any servicing of the ro inspite logging a service request on the given phone nos. And the website. The team is extremely un-professional to talk with. Please connect me to the senior officials asap so that i can understand what is the working methodology of this “very reputed” company....

I have shifted my residence and placed an installation request on october 23, 2017 afternoon. It is now october 25, 2017 evening and there is still no technician that has visited. On calling the customer care number; i was told that it is festive season and we are short of technicians. Like seriously?? Is kent some local supermarket that does not have manpower during festivals. Is this the service that is promised??...

I have registered a complaint for my ro system on 23 oct 2017 in customer dept then i had called service man mr. Mayanker [protected] he us demanding extra money so i told him that i have taken amc for 1 year so y should i give extra money after that he start shouting and abusing on me... I want kent ro company should take action otherwise i will file a case on kent and service man......

[protected]@kent.co.in
To day is 23.10.17 but no action is taken by the company normal complaint is considered every time. Don't know where to complaint and who is responsible for reply and action?
Narinder singh

[protected]@kent.co.in
16.10.17
We purchased 11031 kent vegetable cleaner, invoice no. V[protected] dated 24.7.17reg. Office h-35, south ex., part-1, new delhi.
It starts malfunctioning and...

I had lodged a request with customer care regarding water purifier not working on 20.10.2017. My request registered number is[protected].
I have amc for the water purifier. It was informed that the same will be attended within 24 hours. Even after more than 48 hours my request is unattended. Please expedite service.

Ravindra
44 ankur apartments
Delhi
[protected]...

Hi kent team,

I have purchased kent 9 prime ro+uv on 22nd jan 2017 through snapdeal. I have registered a complaint regarding my water purifier. Request no.[protected] as the purifier was unable to purify water. The technician visited on 20th october and identified the problem with the carbon filter and said that it would cost rs.1000. I asked him the reason for the issue and he said that water quality or the pressure of water....

Hi sir, this is to bring you in notice that these kent ro systems have no morale and obligation for the customer. They are looting people, they dont have control on their faulty fraud franchise system which simply loot customers. This is my second time when my machine has stopped working two days back (12th oct 17) only i replaced ro memberane with one of their franchise and now it stopped working, the worst part is these guys are not ready...

Just four days post installation water inlet problem is happening.Technician are nor ready to provide service within 48 hours.They will give you a random call on working day and ask you to leave office and come.They wont adjust timing talk rudely and auto cancel the request.You have to pay 19 k and die starving from water. Rude professional low quality kent ro and its technician.Please don't buy anything from these cheaters.I am posting number...

Dear sir/ madam

It is intimated that none of the technicians are attending to rectify the complaints lodged by them with in 24 hours. After repeated calls they are attending after 72 hours and it is also submitted that they are not addressing all the complaints on the same day of visit. Therefore i request your good self to advice/direct your authorised dealers/ technicians to rectify the defects with in 24 hours
Thanking...

Purchased Kent RO PEARL in August28th 2017.
Date of installation 29.08.2017.

PROBLEM: BLUE LAMP CUT.
Lodged complain through customer care. Service personnel visited several times. But Lamp is not replaced. Though it was assured. Already two weeks passed....

Hi,

I wanted to register complaint regarding the service provided for my recent complaint (Request number - [protected])

I have purchased last month kent wonder purifier approx 16thousand. Till purchasing date its not working properly yet. I have registered complain many time.
It created problem various times and today, we are again facing the same issue of water not coming. Its not happening 1st time....

I, a kumar, have filed a complaint about my kent ro not working in september 2017. My complain number is 134514. After my complain, a mechanic named kiranpal visited my home on 5th sep. He told me that i hae to change ro membrane and a lot of other component. For that i paid rs 4735 and visiting charge 300. After changing components, ro started leaking water but the mechanic assured me that after 2 to 4 hours, it will stop leaking. So, being...

I brought kent ro on 8th oct 2017.
As per the amazon instruction i called customer care on 8th oct 2017 and got the request number for instillation[protected] having saying that installation will be done in 48 hours.
Day 1 (9th oct 2017) - no update.

Day 2 (10th oct 2017) - i called the kent customer care again and explain the product and 1:38 pm i got sms that service engg assign to (Name - mr rammurthy,...