Kent RO Complaints & Reviews

I am using a kent grand+ water purifier. Few weeks back it stopped unexpectedly and the service person came and said some internal part is gone and for replacement will cost around 2.5k. I agreed and the part was replaced. Few days later it again stopped working, the same service person came and said the problem with the input power plug and has to be replaced. I was charged 400rs. After two days it stopped again and the service person came and said the choke is gone and it will be charged around 1.2k. It was really frustrating and i said no more service as i am going to dump this forever.

I believe, its' the lack of the expertise of the service person all this issues has happened and i wasted lots of time and money for it.
I would like to get refund of all the services done for this specific issue and i would request kent to take that machine back.
The service center i contacted was trivandrum, person i contacted was sreekumar[protected]

Hello team,

It's been more than one year we are using kent ro water purifier. The service centre behaviour is not at all up to the mark. They always misguiding my old parents.

After getting amc worth rs 5600 kent is refuse to change my filter of water purifier. They are changing 2500 for one filter.

So why the amc for??? Only for electronics parts?

Regreds for buying such useless product.

Debleena dutta
[protected]

My complaint under id 1782251
Has not been addressed so far
My kent ro kr [protected] frequently needed service and all its spares were replaced in one and a half year
My complaint in august was not addressed on time and it cost me the motor replacement in recent past.
Proof is your sms dated 24.8.2017

'"dear customer, greetings! Your request[protected] could not be serviced and has been cancelled. For any query or help, call us at [protected]. Kent'"

Hello,

This is tajinder singh wasir and have purchased a kent purifier from reliance digital approximately 2 months ago. Recently the purifier have stopped working completely. When i called kent toll free no. I was advised to contact the dealer to get the issue addressed. Then i contacted reliance digital customer service and registered my complain and without even any technician visiting my place and checking the purifier closed the complain. When contacted resq team of reliance they said the candle of the purifier are choked and it has to be replaced. I dont understand how come they assumed or came to a conclusion without even checking the purifier. Now this gentleman by the name shrikant from resq team mention sir warranty mein candle replace nahin hoti. Howcome the candles of the purifier got clogged within 2 months.. My question here is why should a consumer suffer because of the miscordination between dealer and manufacturer or supplier or whatever. Kent is a brand and this has completely shattered my trust in the brand. Kindly look into the matter and address this issue. Revert if you need any info

I have been chasing them since the past 4 days for the installation of the new kent product i have purchased and i am failing terribly. Post 2 days of purchase my installation request ticket was cancelled without any intimation to me, upon raising a new request i was assured that the same will be taken care within 15 hours from yesterday evening 18:30 hours, the same has not been completed yet, forget completion of installation i have not recevied a call or acknowledgement of the email i wrote to [protected]@kent.co.in, my tkt no.[protected].

We have installed kent ro in our home. There are regular problems in the kent ro water purifier system. The part of the system are not working properly. The service provider are charging money unnecessarily by changing the parts even when it is working properly.

Last week, the service provider who came to see the purifier and he did not repair it properly.. The ro system is overflowing and have stopped working. He charged us inr 6500 and when we called him back he did not talk to us properly.

Details of the service provider are below.

Livsafe h2o solutions
3/133, lalita park, laxmi nagar, delhi - 110092

Person visited - rajan mishra

We are calling the call centre of kent ro and they are not responding us properly and delaying the compliant.

We are thinking of going to consumer court and filing police compliant for this harassment.

Not attending complaints properly, complaint was lodged on 21 nov 2017 for servicing and necessary repair work. However, response is very poor and falsely misleading that person/technician is coming. Moreover, telling lies that technician was told by me to come on monday ie 27 nov 2017, when again i contacted them.
It is humbly requested that penalty be issued to the franchise of kent ro - krupasindhu enterprises shop no2, indira apt., mithagar road, mulund east, mumbai 400081

I broight kent uv uf on 30th September 2017 n todayz 23 nov(50days aprox)
3 days back it suddenly stoped working completelye M/C KR[protected]
i called coustemer care number my complaint was register n intantly i got message saying my issue was resloved n i got messages asking for feed back
I calles up coustemer care in goa they told engineer ill see u next day but its been 4 days n my complaint is unattended
(Attached photos of both installation date complaint messages)

I bought kent water purifier last year, after barely a year it needed replacement of its filters that cost me ₹3000/-
Therafter its ro exhausted and had to be replaced again had to spend₹3000/-
Now last but not least its only ramining factory part i. E., motor gave up which again cost me ₹ 2700/-
This way only part left unreplaced is its plastic box
Will company take it as gift from me!

हमारे ऑफिस का kent ro जिसका sl. No. Kr.[protected] है जो अब सुचारू ढंग से कार्य नहीं कर रहा है i जिससे ऑफिस के सभी कर्मचारियो को काफी परेशानी का सामना करना पड़ रहा है i आपके सहायता केंद्र से संपर्क किया था लेकिन उन्होंने ऑनलाइन शिकायत करने के लिए बताया i आपसे अनुरोध है की इसे जितना जल्दी संभव हो सके ठीक करवाने की कृपया करे i
पुलिस उप महानिरीक्षक कार्यालय
द्रुत कार्य बल, आर.के.पुरम, नई दिल्ली i

I have purchased a kent ro (Kent superb< kr-[protected] in the month of aug, 2017. During installation service personnel found led are not displaying. On request for replacement, he suggested to make a complain to customer care. Till date customer care not solved the issue. Many times they are stating within 48 hrs, it will be attended.
As in the first instance it is not working, i demanded for replacement.

Company did not repair nor replaced till date. We are purchsing bottled drinking water from last 03 months.

Please protect my consumer right.

Regards

Sudip paul cboudhury
M-[protected]

Already i called many of your staff and also registered complaints regarding the alarming sound and the filter change. Each and every day i call many of your staff., but no response. This make me so disappointed, and i decided that never i prefer kent for my relatives or to my friends. Very very bad service. No one is having any responsibility after getting full payment. I fed up with your disgusting service.

I purchased a kent manual water purifier which required a change of candle agter one year. I booked my complaint in kent thrice and thrice did the executive failed to show up despite booking my complaint.

I finally had my luck on 11 nov 17 when i received a call from +91 [protected] mahamahim service executive when he called me at 08:30 pm telling me that he is coming for service. I was almost in tears but was unavailabke at home. He said he will come back in morning so i called him up at 09 am on 12 nov 17 to which executive sahab said he will come by 12.

I am still waiting with a grand welcome when he comes so that i can pay him rs.300 for his service and thank him for taking out some moments from his precious time.

Every time the kent staff visits, he will be with excuse of part out of stock & assurance to rectify the problem in a week. I find booked complaint to be closed or cancelled without any consent. Follow up or feedback/complaint on phone - one after another - all is in vain.
My machine was on carbon filter bypass for last 4 months, then uv bypass for last 2 months & worst now is - for last two week pump as well has gone.

I have raised an issue that my RO is not working properly. Kent sent me there attached service centre executive from Perfect solutions Bhopal and the executive name is Vivek. He told my family that all the parts of my RO needs to be replaced whereas my RO is only 13 months old. He asked my family to change Membrane, carbon filter, sediment filter, some Pp (I don't know the real name). As family was not aware of much things they trusted on this guy and agreed to change. Post repair ING the RO he said the total price for the repair is 4700 Rs. When we asked for a bill. He created a bill with some different high prices which is even not agreed by Kent customer care. They charged 2850 for membrane, whereas the price of membrane is 2500rs 500 each for carbon and sediment filter, 300 for PP, 500 for some tablets who's he said he had put in RO while we have not seen any of this and 250 for service charge. I even tried calling the customer care for complaining about this fraud by perfect solution Bhopal and every time they transferred my call to there superior, however until long hold got no response. I am fed with the service of Perfect solution and going to complaint this thing with Consumer court now.

I have brought this equipment ' kent excell + mineral ro' which is said to be one of the premium products of kent ro on 20th october 2015. To our surprise, the machine is such low in terms of quality and efficient working. There is an issue in the product every two months and the main spare parts have to be replaced very often. I have ended up paying more than rs 20, 000 (Approx) till date on the machine.

Extremely unhappy with the service provided by the kent team at hyderabad and quality of spare parts. I would never recommend any product of kent ro.

I have bought kent ro on 5.11.2016 with one year warranty but motor of machine began to give loud noise and is out of order. I lodged my complaint on 4.11.2017. Kent rep visited to service on 6.11.2017 but he did not repaired the machine as warranty expires on 4.11.2017. What is policy of company. Machine no is kr [protected] bought from om enterprises kotkapura 151204

I own a kent ro pearl.
Just after 1 year it parts start failing.
I have already replace filter, auto cut etc.

Today (6th nov) it stop working suddenly.
After raising complain a service engineer came and found out that pump and choke need to replaced.

He charged rs 3800 for pump. (Kent ro diaphram dp 100, 24vdc, amps.33, flow - 1.6l/min)
I have a pic of pump. I can send if required.

When i enquired with kent customer care, they told the price for same pump to be rs 2400. When i confronted service engineer he simply say that rs 2400 pump is without warranty and this rs 3800 come with 6 month warranty.

When i call customer care again they were clueless and said to go with what service engineer is saying.

Even when i search on internet same model is available for rs 2400.

This is a clear case of cheating.
Kent is already selling cheap quality filter and making hell lot of money by replacing parts.

But atleast overcharging beyond its actual price was not expected.

So stop this cheat and refund the extra price charged by the service man.

I have purchased kent maxx double purification uv uf we buy this product around 7000rs after we buy this product i faced multiple issues with it like we change the hole body parts of that machine we buy this product around 7000 rs after buy we spend more than 10000rs till date we have issues lots of problems we spoke also replacement anyone else not help we facing this problem after buy 3 months in warranty also mechanical tell this product are not included we change hole body parts this mission problem come every months till date we spend more than 17000 to 20000 thousand rupees with mission cost no one buy kent any products all is fake and no one help for this company

Very bad service. The service person does not even know the purpose of the pump and say that pump is responsible to separate bad water and simply changes fr to let water out. Frt was changed just in previous service 2 months back. And again why do you have to change fr again. Tds remain same after all service done. So your service persons know only to change frt just to showcase some service is done and go away with a service charge but issue not properly fixed. Why do you have to send persons with no knowledge and just get service charge each time. We faced issues 3 times in 4 months time and paid around 6000 in total. Which costs to other filters available in market. Which is a total loot in the name of service and cheating people. Also places some bad quality product during service.