Kent RO Complaints & Reviews

Hi,

I wanted to register complaint regarding the service provided for my recent complaint (Request number - [protected])

I have purchased last month kent wonder purifier approx 16thousand. Till purchasing date its not working properly yet. I have registered complain many time.
It created problem various times and today, we are again facing the same issue of water not coming. Its not happening 1st time....

I, a kumar, have filed a complaint about my kent ro not working in september 2017. My complain number is 134514. After my complain, a mechanic named kiranpal visited my home on 5th sep. He told me that i hae to change ro membrane and a lot of other component. For that i paid rs 4735 and visiting charge 300. After changing components, ro started leaking water but the mechanic assured me that after 2 to 4 hours, it will stop leaking. So, being...

I brought kent ro on 8th oct 2017.
As per the amazon instruction i called customer care on 8th oct 2017 and got the request number for instillation[protected] having saying that installation will be done in 48 hours.
Day 1 (9th oct 2017) - no update.

Day 2 (10th oct 2017) - i called the kent customer care again and explain the product and 1:38 pm i got sms that service engg assign to (Name - mr rammurthy,...

Unfortunately i don't have storage for water and totally dependent on ro i am using and after putting request on customer care technician not even assigned after 24 hours
What should i do when i get response from customer care ". Sir please wait 24 hours not completed from the time your request"
This response i am getting till the end of 24. Hour and now they are saying please wait your request had been forwarded to senior...

I am shifting house and requested for deinstallation of kent ro. I called service agent allotted through sms and he replied that he is out of station and some other person will attend. However the same day night, complaint got cancelled saying customer could not be contacted. I reregistered my complaint and called customer service at least 6 to 7 times and after all non-sense like "sorry", "escalation" finally after 4...

I had purchased a kent water purifier about 9 months back and they said that it has one year warranty. Now the water is not getting filtered when the technician came home he said that it is going to be charged as the filters cost rs. 1400 add these filters have only six months warranty. This is ridiculous i was a customer of aquaguard filter for more than 10years and wanted to check with kent as the sales person recommended now i regret for...

I have launched the complaint in the warranty we feel that water taste is not good and purifier was not working properly but they said it is good as our neighbours are also said at that time water taste is not good but they denied and they said it is working properly and after 2 days it stops working and again he visit to check the machine and said that filter needs to be changed and they charged me for the same and took the service charge...

I purchased amc contract from kent.
In last 3 months every time something is not working in ro.
Membrane replaced, filter replaced. (Amount paid).
I full amount of membrane is paid then why this issue was not recalled at that time.

Now new thing that membrane post carbon filter issue.

When your representative comes for visit, he completes his service and after 15-20 days a new problem comes.br...

Dear sir/madam
I had purchased kent ro from authorised retailer (Online shoping site flipkart)
I got order on 29 th sept. From that day i called to customer care regarding for installation purpose but till date i cant get any satisfactory answer from the authorised distributor or frm online shopping site. So i want to request you resolve the problem that was faced from last 12 days....

I have registered a complain for service of kent water purifier vide complain no[protected]. Till date no action has been taken by the company/service center to put the machine in working condition. When i contacted the service technician/customer care center of the company they informed me that your service complain has been cancelled. I do not understand how the service request has been cancelled without attending it. Please look into...

I bought kent ro for 19k. That time i didn’t realized the service cost will be this huge. Annualy they charging cost around 5k + 300 visiting charge. This is unethical because my car costs service below 3k every year. So 5k service coast for a product of 19k is not acceptable. For a bottle of 20ltr biselry on only cost 70rs. So if we compare that is more feasable. I want justice. I can see lot of compliant with same subject. I assume authorities...

I am mr. Bijan sen husband of mrs jhumur sen kar purchase a kent ro pearl purifier set kr[protected], invoice no — g1824/1718/04603, order no-g1822/1718/04416, date — 05/10/2017 from great eastern trading co. I complain against installation one of tacnician name bijay ph no-[protected]threatning without iron gurd he do not install my purifier. He pressarize me to sell his iron gurd. Also threatning me from [protected]. Take immediate action...

I purchased kent ro on mar, 2017 & installed on 28-mar-2017. I logged complaint on 12-sep-17 that filtered water is not good & has bubbles & greasy layer. The technician visited but didnt not resolve the issue & closed the complaint without asking us. On 13-sep, i again logged complaint for same problem. The technician visited & didnt resolve the issue. He mentioned that he would come next day. I kept waiting for him and called kent ro again...

Hi

With reference to ticket id #dl/0209001, we had purchased 10 kent air purifiers.

We are facing a major problem which these devices and would appreciate if you could help us in rectifying the issue.

We are located in an industrial area and have frequent power failures. The purchased air purifies start with the ionizer function turned “on” by default which is a major problem for us.
br...

I have lodged a complaint through kent ivrs on 02.10.2016 that my kent ro is not working. So far the technician has not visited and rectified it. The job was assigned to a technician on 2nd day but he never turned up. I called him (Five times), he did not receive my calls. The second technician called me on 3rd day but he said my area does not come under his purview. The third person called me on 4th day, after explaining my location at least...

I recently purchased a kent ro water purifier through amazon and it has been a week since the installation has been done. They registered my service request and assigned a technician to get the job done. The technician never picks up the call or his phone is switched off. Yesterday after calling him multiple times, he picked up the call and told me that it is not his responsibility and the customer care has given his number by mistake. I...

My request no was [protected]

I was charged 3oo rupees just for fitting one pipe to the tap, which my plumber would have fixed with free of cost. For which i raised a request with kent and waited for 2 days. As a part of re installation, tds was not checked. For that need to pay 350 rupees extra in the name of service.

Spare part (Metal hardware fitting out side kent) was charged 2 to 3 times more than the market...

Dear team,
My name is karan kumar ram mob: [protected]. I am very dis-pointed with your service, during first time installation kent ro service man have done wrong connection of water line and we had face problem about water outlet then i call another service man he done right connection and we start drinking water continue from installation to till date.
After one year i have got knowledge about water tds normal limit so checked...

Yeah in my ro kent system there is no water flow neither inlet not outlet. But machine continkusly running only problem is that there is no water flow....

I am fed up with the kent ro services and quality of the parts and products their offerings... I have invested almost 2-3x money of the product cost in just 2 years time... Also every 2 months i need to spend approx 3-4k for part replacements. Had escalated this issue with their official channel but no relief. Would not advise anyone to go for this brand....