Kent RO Complaints & Reviews

The authorized dealer Punam services installed duplicate filters and took money of the original in kharghar.
The actual problem was of board connector but that was bever solved. I felt cheated like anything after choosing an authorised agent of kent.

NON BRANDED FILTER INSTALLED BY KENT AUTHORIZED SERVICE AGENT

Dear Concerned,

Kindly note that my case id[protected] has not been resolved yet. As per the technician the machine which is still under warranty requires change of Membrane RO and FRT which 5 months of purchase. Obviously sub standard machine has been manufactured by KENT and now getting replacement spares has been a task. Your service agency ( care4u) have themselves admitted that KENT is not sending them spares and parts on time and have directly asked me to coordinate with KENT. Why so ? Why does your service agency not provide spares to the service provider? Why should a customer waste their time following up with KENT ?

My machine has been in switched off mode from last 5 days. I have tagged Mr. Mahesh Gupta on Twitter and registered an official complaint on consumer helpline of Government of India.

I need a resolution and I need it quickly or else I will be taking a legal action as well if required.

I got my Filter serviced with cost of 6.5K, I have spent 2 times the cost of the machine with in last 4-5 years, The servce reps are so rude no respect to customers.

I got all the pasts changed 6 months ago with cost of 6500Rs, with in 6 months i have spent Rs2050 again because the machine has stopped working. I feel its time that we raise these issues in highest forum like Customer courts and show the kind of looting that is being done with the customers, It is time that we report to Responsible News channels too about the issue.

The annual maintenance is half the price of the water purifier costing Rs 5000, adding to that their rep during installation told us that we need to add an extra external candle to increase the life of internal candles, the purifier exactly after 1 yr stopped working prompted a candle change, now i have to change both internal and external candle costing me Rs 6500 incl service charge, kent is cheating their customers with all these hidden charges, none of these were discussed while purchase of product or during installation, moreover their customer care is very rude and the reply from them is “jo ukadna ukad lo”.

Water problem

I have Kent RO water purifier at home.
Whenever I call technician for service my experience is that they change whole filter set. I have done one such change on 30th of March22 and exactly after 3 and a half month, my filter is not working. Upon calling technician, as usual he started replacing right from external filter, solenoid, RO filter and so on. When I enquired about the warranty of previous filter he said it was only for 3 months! My question is if they can guarantee only 3 months for 5000 Rs worth filters, then why do they do this business?
They are simply looting the common man.

I recently bought kent prime plus Ro in gandhinagar from CSD. I gave request of it's installation and the company was quick enough to send an executive for the same.when he came he suggested me to fix additional filter for the better functioning of the machine.
I was not very much interested to instal one extra machine with my new one and I told them that if I require I will fix it afterwards.To my surprise, after hearing my decision the engineer called his senior(company's outlet in Gandhinagar), and told him my decision.
The man sitting on the other side ordered him not to install the machine and leave the place without doing the job.
After hearing this, I called up the company man and requested him to install the machine and if required I will get the extra filter fixed after some days.
To this he told me that it is the company policy to fix extra filter and if customer doesn't agree then do not install the new machine.He also told me to return my machine as they will never install it.
After so much request he didn't agree and finally I had to fix an extra filter to my machine.
I want to ask the company that-

1. If a customer is not agreeing to the suggestion made by the company representative how can that company executive force the customer to agree to that suggestion?

2. If something like that has to be done, why company has not given the extra filter with the machine itself?

I am providing the company's name and address here-
Name of the representative:Ravi
Name of the company:Rudra Enterprises, Gandhinagar.

Please revert back at the earliest.

I asked for RO purifier service by using website of StepOndoor they provided some person number and details after sometime he call me and asked about the problm then he didn't visit to home before that he said it will come around 4500, after that I solve the problm by myself, then he called me and ask to by pp spun for filter so I did online payment 400 after that he did not addtend my call and I informed to that customer service even they also no responding properly now I lost my 400, by tha way I don't know how many people lost their money like this

Today evening I made a complaint to the telephone no. [protected] to make a complaint about the Kent Pearl machine we have. Immediately i got a call from a no. [protected] and asked me about the complaint. He told me the circuit is damaged and i need to pay Rs. 2650 to repair it. He told me that i have to pay 50% in the same number where they have google pay. I paid from my PAYtm 1, 325/- and the name appeared is Balaram Mukherjee. I called him and informed and he told me that i need to pay full otherwise he will not be able to attend. Immediately i paid another Rs. 1, 325/- in the same no. Then i got a call from [protected] that they did not get any payment because the previous no. is blocked. they demanded again full money to repair the same

My old number is [protected], but i am unable to update my registered mobile number, i called on customer care (its IVR) but its registering only service requests.
Kindly update my registered m no. [protected]
And add: 688, IInd, Floor, Sector 12, HUDA, Panipat 132103 Haryana....

Satya

Mon, 4 Jul, 20:16 (2 days ago)


Purchased Kent atta bread maker. The jar blade got stuck and wont move. gave to service center but they damaged the jar and didnt make it work. asked for jar but the guy named verma here in raipur is very rude and unprofessional. he neither picks phone nor contacts back. very bad experience with this product.if you cant provide the spares then what is the point...

[protected]

We've been using the Kent RO Grand+ product since 2013 and have been conducting periodic service with the help of their authorized service centers in Kochi, Kerala. So far we have invested the cost of buying another Water Purifier of similar specifications.

I'm writing one of my recent experiences and observations made so far about Kent RO. In January 2021, We replaced the Choke/Controller of the product by paying ₹935/-...

I purchased the RO in March 2021. This is to inform that despite warranty period of four years I have been charged 5k for all filter change at one time. +[protected] Neha and Ritesh pandey [protected] service assistant. I had also taken AMC from Mr Rajesh Sansare and had paid him 5000 just a few months back. Rajesh Sansare +[protected]. This is absolute fraud. I need a clear invoice whether this was genuine and if mr sansare had taken 5000 for AMC from us then why we were charged again.

I need a clear reply in 24 hours.

My name is Priyadarshika, IRS Additional Commissioner Customs, [protected]

Very poor quality, requires spares replaces very often and spare are not availabel in market. they are arrangigfn spares through thier agencies and charge INR 300 for delivery charges. recent we ordered UF membrane costign INR 650 whcih they charges additonal 300 for delivery. when we refused to pay, they removed filter installed and cancell our service requested in isolation...complete avoid kent...poor servie.

This is in reference to the service done on 26.02.2022, where I have replaced filter kit of Kent RO (2 pcs filter+ A/c/ U/F + Choke + wiring) cost Rs. 3170.
Yesterday, suddenly water leakage started from the Machine. And when O complaint Kent RO call center, they told me that Filter will get replaced under warranty. Now when the engineer came to my place, he directly told me that the parts are spurious and is out of warranty.
I just wanted to clarify that I have replaced all the parts from authorised service center Modern Services on 26.02.2022 and now when I am facing issues, Kent people are directly saying that the part fitted in the machine is non genuine.

Please help in this regard.

Not been a year since i bought this product inspite of changing two filters Stops functioning

Hi,

I am a Kent RO consumer. I have bought the RO in October 2020. The model is KENT Supreme Extra[protected].

Every 3 /4 month we are changing the outer sediment filter, every six months the inline carbon and sediment filter, and after 15 months we had to change the RO membrane.

I think they are making bad spare parts so it will work for less time period and we need to change those frequently. The maintenance is so high.

While buying I was promised that KENT purifiers are like just fit it and forget it. No need to change the spare parts every 3/4 months. I feel betrayed now. I will never suggest anyone buy it. I have spent more than 7000 rupees since I bought it. It is almost half the price at I bought the RO.

Kent ro take a more time of full fill of tank. Priviously take a 37 minutes. And now take a more Thane double time.

Hi i have purchased kent prime plus ro and installed the same in 18.06.2022, eventually i was seeing the warranty card and installed the kent service app and while scanning qr code for product verification it shows"this is not a genuine kent product", i have entered the serial number but its asking 15nos but in waraanty card its onky 12nos only..i was very shocked in the genuinity of the product..kindly clarrify the same, enclosed the images of the same.thanks