Claimed

Kent RO Complaints & Reviews

3.4
Updated: Sep 26, 2025
Complaints 3022
Resolved
1842
Unresolved
1180
Contacts

File a complaint to Kent RO

Having problems with Kent RO?

File a complaint and get it resolved by Kent RO customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Kent RO reviews & complaints page 10

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Neha Gurtu
Jul 21, 2022
Resolved
Report
Copy
Resolved

Address: Gandhinagar

I recently bought kent prime plus Ro in gandhinagar from CSD. I gave request of it's installation and the company was quick enough to send an executive for the same.when he came he suggested me to fix additional filter for the better functioning of the machine.
I was not very much interested to instal one extra machine with my new one and I told them that if I require I will fix it afterwards.To my surprise, after hearing my decision the engineer called his senior(company's outlet in Gandhinagar), and told him my decision.
The man sitting on the other side ordered him not to install the machine and leave the place without doing the job.
After hearing this, I called up the company man and requested him to install the machine and if required I will get the extra filter fixed after some days.
To this he told me that it is the company policy to fix extra filter and if customer doesn't agree then do not install the new machine.He also told me to return my machine as they will never install it.
After so much request he didn't agree and finally I had to fix an extra filter to my machine.
I want to ask the company that-

1. If a customer is not agreeing to the suggestion made by the company representative how can that company executive force the customer to agree to that suggestion?

2. If something like that has to be done, why company has not given the extra filter with the machine itself?

I am providing the company's name and address here-
Name of the representative:Ravi
Name of the company:Rudra Enterprises, Gandhinagar.

Please revert back at the earliest.
Aug 23, 2022
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2022
Kent RO Customer Care's response
Dear Customer, as we have tried to connect with you but did not get any response. Please share your alternate contact number at [protected]@kent.co.in so that we can connect with you soon. Regards, Team Kent
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    E
    Elangokrish
    from Tiruppattur, Tamil Nadu
    Jul 11, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: 100,G Flore Shanta Industrial Estate, IB Patel Road, Goregaon East, Mumbai - 400063 Phone : 8586965458 Mobile : 6205315631 Website : serviceondoors.

    I asked for RO purifier service by using website of StepOndoor they provided some person number and details after sometime he call me and asked about the problm then he didn't visit to home before that he said it will come around 4500, after that I solve the problm by myself, then he called me and ask to by pp spun for filter so I did online payment 400 after that he did not addtend my call and I informed to that customer service even they also no responding properly now I lost my 400, by tha way I don't know how many people lost their money like this
    +3 photos
    Jul 13, 2022
    Complaint marked as Resolved 
    Kent RO customer support has been notified about the posted complaint.
    Jul 11, 2022
    Updated by Elangokrish
    My pervious complain is not kent RO ompany it is ServiceOndoor.com

    Verified Support
    Jul 12, 2022
    Kent RO Customer Care's response
    Dear Customer, apologies for the inconvenience. We have shared the same with our concerned team. We will contact you soon. Regards, Team Kent
    Verified Support
    Jul 17, 2022
    Kent RO Customer Care's response
    Dear Customer, we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      anupamkar
      from Kolkata, West Bengal
      Jul 11, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: Alaktika. Flat No. 1E 401, Kolkata 700157

      Today evening I made a complaint to the telephone no. [protected] to make a complaint about the Kent Pearl machine we have. Immediately i got a call from a no. [protected] and asked me about the complaint. He told me the circuit is damaged and i need to pay Rs. 2650 to repair it. He told me that i have to pay 50% in the same number where they have google pay. I paid from my PAYtm 1, 325/- and the name appeared is Balaram Mukherjee. I called him and informed and he told me that i need to pay full otherwise he will not be able to attend. Immediately i paid another Rs. 1, 325/- in the same no. Then i got a call from [protected] that they did not get any payment because the previous no. is blocked. they demanded again full money to repair the same
      Aug 13, 2022
      Complaint marked as Resolved 
      Kent RO customer support has been notified about the posted complaint.
      Verified Support
      Jul 12, 2022
      Kent RO Customer Care's response
      Dear Customer, as we have tried to connect with you but didn't get any response. Please share your alternate contact number at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        W
        wcanil
        from Gurgaon, Haryana
        Jul 9, 2022
        Resolved
        Report
        Copy
        Resolved

        Unable to change registered mobile number with kent ro

        My old number is [protected], but i am unable to update my registered mobile number, i called on customer care (its IVR) but its registering only service requests.
        Kindly update my registered m no. [protected]
        And add: 688, IInd, Floor, Sector 12, HUDA, Panipat 132103 Haryana....
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        S
        satya03
        from Rajnandgaon, Chhattisgarh
        Jul 6, 2022
        Resolved
        Report
        Copy
        Resolved

        Atta maker service

        Satya

        Mon, 4 Jul, 20:16 (2 days ago)


        Purchased Kent atta bread maker. The jar blade got stuck and wont move. gave to service center but they damaged the jar and didnt make it work. asked for jar but the guy named verma here in raipur is very rude and unprofessional. he neither picks phone nor contacts back. very bad experience with this product.if you cant provide the spares then what is the point...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        A
        Amulya Richard
        Jul 6, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: H no. 36, Fairfield Colony Digha Ghat Patna 800011,9065557627

        [protected]
        Aug 19, 2022
        Complaint marked as Resolved 
        Kent RO customer support has been notified about the posted complaint.
        Jul 06, 2022
        Updated by Amulya Richard
        Sound is coming but water is not coming
        Verified Support
        Jul 08, 2022
        Kent RO Customer Care's response
        Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
        Verified Support
        Jul 12, 2022
        Kent RO Customer Care's response
        Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Team Kent
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          NirmalpChand
          from Kochi, Kerala
          Jul 6, 2022
          Resolved
          Report
          Copy
          Resolved

          Unethical Business Practices & Fraudulent Service Strategies

          Address: Expert Solutions (authorized service centre for KENT), Kochi
          Website: www.kent.co.in

          We've been using the Kent RO Grand+ product since 2013 and have been conducting periodic service with the help of their authorized service centers in Kochi, Kerala. So far we have invested the cost of buying another Water Purifier of similar specifications.

          I'm writing one of my recent experiences and observations made so far about Kent RO. In January 2021, We replaced the Choke/Controller of the product by paying ₹935/-...
          +6 photos
          Helpful
          1 other people found this review helpful
          1 found this helpful
          1 Comment
          Report
          Copy
          P
          Priyadarshika
          from Mumbai, Maharashtra
          Jul 4, 2022
          Resolved
          Report
          Copy
          Resolved

          I purchased the RO in March 2021. This is to inform that despite warranty period of four years I have been charged 5k for all filter change at one time. +[protected] Neha and Ritesh pandey [protected] service assistant. I had also taken AMC from Mr Rajesh Sansare and had paid him 5000 just a few months back. Rajesh Sansare +[protected]. This is absolute fraud. I need a clear invoice whether this was genuine and if mr sansare had taken 5000 for AMC from us then why we were charged again.

          I need a clear reply in 24 hours.

          My name is Priyadarshika, IRS Additional Commissioner Customs, [protected]
          +2 photos
          Aug 26, 2022
          Complaint marked as Resolved 
          Kent RO customer support has been notified about the posted complaint.
          Verified Support
          Jul 05, 2022
          Kent RO Customer Care's response
          Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
          Verified Support
          Jul 17, 2022
          Kent RO Customer Care's response
          we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent
          Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            G
            gundappa
            from Indore, Madhya Pradesh
            Jul 4, 2022
            Report
            Copy

            Address: Purnanagar chinchwad Pune

            Very poor quality, requires spares replaces very often and spare are not availabel in market. they are arrangigfn spares through thier agencies and charge INR 300 for delivery charges. recent we ordered UF membrane costign INR 650 whcih they charges additonal 300 for delivery. when we refused to pay, they removed filter installed and cancell our service requested in isolation...complete avoid kent...poor servie.
            Kent RO customer support has been notified about the posted complaint.
            Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Ankit Saran
              Jun 26, 2022
              Resolved
              Report
              Copy
              Resolved

              Address: Noida

              This is in reference to the service done on 26.02.2022, where I have replaced filter kit of Kent RO (2 pcs filter+ A/c/ U/F + Choke + wiring) cost Rs. 3170.
              Yesterday, suddenly water leakage started from the Machine. And when O complaint Kent RO call center, they told me that Filter will get replaced under warranty. Now when the engineer came to my place, he directly told me that the parts are spurious and is out of warranty.
              I just wanted to clarify that I have replaced all the parts from authorised service center Modern Services on 26.02.2022 and now when I am facing issues, Kent people are directly saying that the part fitted in the machine is non genuine.

              Please help in this regard.
              +1 photos
              Aug 9, 2022
              Complaint marked as Resolved 
              Kent RO customer support has been notified about the posted complaint.
              Verified Support
              Jun 28, 2022
              Kent RO Customer Care's response
              Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
              Jun 29, 2022
              Updated by Ankit Saran
              Last call received in 27th June, but no resolution till now.
              Hope I will get it by today
              Verified Support
              Jul 06, 2022
              Kent RO Customer Care's response
              Dear Customer, we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent
              Waiting for the response.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Manuel Dominic Fernandes
                Jun 24, 2022
                Report
                Copy

                Not been a year since i bought this product inspite of changing two filters Stops functioning
                Kent RO customer support has been notified about the posted complaint.
                Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  Chinmayee Bharati Dalai
                  Jun 24, 2022
                  Report
                  Copy

                  Address: Odisha

                  Hi,

                  I am a Kent RO consumer. I have bought the RO in October 2020. The model is KENT Supreme Extra[protected].

                  Every 3 /4 month we are changing the outer sediment filter, every six months the inline carbon and sediment filter, and after 15 months we had to change the RO membrane.

                  I think they are making bad spare parts so it will work for less time period and we need to change those frequently. The maintenance is so high.

                  While buying I was promised that KENT purifiers are like just fit it and forget it. No need to change the spare parts every 3/4 months. I feel betrayed now. I will never suggest anyone buy it. I have spent more than 7000 rupees since I bought it. It is almost half the price at I bought the RO.
                  Kent RO customer support has been notified about the posted complaint.
                  Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    Jalu2619
                    from Rupnagar, Punjab
                    Jun 20, 2022
                    Report
                    Copy

                    Address: B/91 DHARTI TENAMENT NEAR PRUSHTI PRABHA SOC.

                    Kent ro take a more time of full fill of tank. Priviously take a 37 minutes. And now take a more Thane double time.
                    Kent RO customer support has been notified about the posted complaint.
                    Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      Hari hara sudhan 21
                      from Chennai, Tamil Nadu
                      Jun 19, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Hi i have purchased kent prime plus ro and installed the same in 18.06.2022, eventually i was seeing the warranty card and installed the kent service app and while scanning qr code for product verification it shows"this is not a genuine kent product", i have entered the serial number but its asking 15nos but in waraanty card its onky 12nos only..i was very shocked in the genuinity of the product..kindly clarrify the same, enclosed the images of the same.thanks
                      +2 photos
                      Jun 20, 2022
                      Complaint marked as Resolved 
                      My sincere thanks for kent team for clarrifying my doubt in genuinity of the product.thanks
                      Kent RO customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 20, 2022
                      Kent RO Customer Care's response
                      Dear Customer, as discussed hope this concern has been resolved to your satisfaction. Please feel free to contact us in case you need any further assistance. Regards, Team Kent
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        rajan300
                        from Dindigul, Tamil Nadu
                        Jun 14, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Dirty water and ants coming in the tank

                        Address: 51 RAINBASERA HOUSING COLONY

                        Dear sir
                        My customer no DSN0218856. My RO was serviced in month of April, all filtres were changed .In the month of may when water taste went bad I checked, there was alge in RO Tank . I fail to understand how algee came to tank when the water is getting filtered by 3 filres . Any way I cleaned it . Now again the water taste went bad, when i checked I found ants in the tank .
                        When the water taste is going bad now and then...
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        A
                        Anjon
                        Jun 14, 2022
                        Report
                        Copy

                        Address: Narikalguri, Dergaon Town,Did college road,Dist- Golaghat,Assam.

                        My registered mobile no - [protected] and name is Anjon Borah. My Kent RO, model-Supreme is not working since 02/06/2022.I have complained Kent Complain cell( toll free number) 03/06/2022, 09/06/2022, 11/06/2022, 12/06/2022and14/06/2022 consistently.But no service is provided yet.
                        Kent RO customer support has been notified about the posted complaint.
                        Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rajat hisar
                          from Hisar, Haryana
                          Jun 13, 2022
                          Report
                          Copy

                          I Rajat, Addres House no 193, sunder nagar, near GJU hisar.
                          I rase a request for regular service for my Kent RO super plus, I purchase it from INDIAN ARMY CANT Depo. And install from installer from your side KENT person on dated[protected] and it install successful. Then I request it for regular service. When I rase a request for regular sevice on date[protected] they send a msg (((Dear Customer,

                          Your request[protected] was registered with us & is allocated to QUALITY SERVICES. Please wait for authorised engineer detail SMS or call on [protected] for further help. Keep your invoice/warranty card handy for verification. Also download Kent Service App from www.gs.im/n/gjphH6zsvdi

                          You can also track your request's status from: www.gs.im/n/gjpeR27HBoE Expect a delay in service if COVID-19 restrictions are applicable in your city.

                          KENT))) . When I call for come at home and make a service. Then they ask me plz show your bill. Then I say no bill is provided from ARMY cant and I have warranty card and make a service on the based of this card.। So plz resolve my service request. For make a relationship long with KENT. Thanks
                          +1 photos
                          Kent RO customer support has been notified about the posted complaint.
                          Jun 13, 2022
                          Updated by Rajat hisar
                          I Rajat, Addres House no 193, sunder nagar, near GJU hisar.
                          I rase a request for regular service for my Kent RO super plus, I purchase it from INDIAN ARMY CANT Depo. And install from installer from your side KENT person on dated[protected] and it install successful. Then I request it for regular service. When I rase a request for regular sevice on date[protected] they send a msg (((Dear Customer,

                          Your request[protected] was registered with us & is allocated to QUALITY SERVICES. Please wait for authorised engineer detail SMS or call on [protected] for further help. Keep your invoice/warranty card handy for verification. Also download Kent Service App from www.gs.im/n/gjphH6zsvdi

                          You can also track your request's status from: www.gs.im/n/gjpeR27HBoE Expect a delay in service if COVID-19 restrictions are applicable in your city.

                          KENT))) . When I call for come at home and make a service. Then they ask me plz show your bill. Then I say no bill is provided from ARMY cant and I have warranty card and make a service on the based of this card.। So plz resolve my service request. For make a relationship long with KENT. Thanks
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Ashishkavya
                            from Gwalior, Madhya Pradesh
                            Jun 13, 2022
                            Report
                            Copy

                            Address: Mata wali gali gwalior

                            Seriously it is bed experience with Kent RO in Gwalior region. I have a doubt related to product use by a company because if product warranty was 1 year. Means they work olny for 1 year. Annual maintenance related to parts in RO is 5000 to 6000₹ which is not affordable by anyone.last year i was change the Kent RO product. Now today one of technician mr. Rajesh prajapati comes and say filter not working and charble aroung 5000rs.How i will pay? Why you people making fool with Name of brand of company. Please clear my issue and shortout my problem as urgent bases otherwise i will take legal action on Kent services provider.
                            Kent RO customer support has been notified about the posted complaint.
                            Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Raghav 20
                              from Gwalior, Madhya Pradesh
                              Jun 13, 2022
                              Report
                              Copy

                              Address: RK house mata wali Gali in front of sumeet namkeen shinde ki chawani Gwalior Madhya Pradesh

                              Seriously it is bed experience with Kent RO in Gwalior region. I have a doubt related to product use by a company because if product warranty was 1 year. Means they work olny for 1 year. Annual maintenance related to parts in RO is 5000 to 6000₹ which is not affordable by anyone.last year i was change the Kent RO product. Now today one of technician mr. Rajesh prajapati comes and say filter not working and charble aroung 5000rs.How i will pay? Why you people making fool with Name of brand of company. Please clear my issue and shortout my problem as urgent bases otherwise i will take legal action on Kent services provider.
                              Kent RO customer support has been notified about the posted complaint.
                              Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                vikramh
                                from Delhi, Delhi
                                Jun 11, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                My filter had been facing issue due to loose wiring within the filter and one day it stopped working with no power. The technician who came started the filter but said that we will need to replace filter, i was bit surprised as my filter were replaced some time back but i still agreed as we need to have filtered water. The technician replaced 1 new filter in front of me and asked me to get a cloth and when i came back he had already installed two more filters, i asked him to put the date and initials on all 3 filters so we know when it was replaced.

                                After few days the filter started shaking so i tried to check what was the issue and to my utter shock two filter that he had replaced without my presence were old filters from 2021 and had a faint old date mentioned on it which i believe he wasnt able to rub off. This is how kent technicians cheat their customers, i believe even my old filters were fine and he replaced them just to make money. When company staff are cheating customers like this it is seriously a big questions mark on the way this company works. I am thinking of filing a complaint in the consumer court as i have the date and details clearly mentioned on the filter.
                                Jul 25, 2022
                                Complaint marked as Resolved 
                                Kent RO customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 13, 2022
                                Kent RO Customer Care's response
                                Dear Customer, apologies for the inconvenience. We have shared the same with our concerned team. We will contact you soon. Regards, Team Kent
                                Verified Support
                                Jun 15, 2022
                                Kent RO Customer Care's response
                                Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Team Kent
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit