Kent RO Complaints & Reviews

Today evening I made a complaint to the telephone no. [protected] to make a complaint about the Kent Pearl machine we have. Immediately i got a call from a no. [protected] and asked me about the complaint. He told me the circuit is damaged and i need to pay Rs. 2650 to repair it. He told me that i have to pay 50% in the same number where they have google pay. I paid from my PAYtm 1, 325/- and the name appeared is Balaram Mukherjee. I called him and informed and he told me that i need to pay full otherwise he will not be able to attend. Immediately i paid another Rs. 1, 325/- in the same no. Then i got a call from [protected] that they did not get any payment because the previous no. is blocked. they demanded again full money to repair the same

My old number is [protected], but i am unable to update my registered mobile number, i called on customer care (its IVR) but its registering only service requests.
Kindly update my registered m no. [protected]
And add: 688, IInd, Floor, Sector 12, HUDA, Panipat 132103 Haryana....

Satya

Mon, 4 Jul, 20:16 (2 days ago)


Purchased Kent atta bread maker. The jar blade got stuck and wont move. gave to service center but they damaged the jar and didnt make it work. asked for jar but the guy named verma here in raipur is very rude and unprofessional. he neither picks phone nor contacts back. very bad experience with this product.if you cant provide the spares then what is the point...

[protected]

We've been using the Kent RO Grand+ product since 2013 and have been conducting periodic service with the help of their authorized service centers in Kochi, Kerala. So far we have invested the cost of buying another Water Purifier of similar specifications.

I'm writing one of my recent experiences and observations made so far about Kent RO. In January 2021, We replaced the Choke/Controller of the product by paying ₹935/-...

I purchased the RO in March 2021. This is to inform that despite warranty period of four years I have been charged 5k for all filter change at one time. +[protected] Neha and Ritesh pandey [protected] service assistant. I had also taken AMC from Mr Rajesh Sansare and had paid him 5000 just a few months back. Rajesh Sansare +[protected]. This is absolute fraud. I need a clear invoice whether this was genuine and if mr sansare had taken 5000 for AMC from us then why we were charged again.

I need a clear reply in 24 hours.

My name is Priyadarshika, IRS Additional Commissioner Customs, [protected]

Very poor quality, requires spares replaces very often and spare are not availabel in market. they are arrangigfn spares through thier agencies and charge INR 300 for delivery charges. recent we ordered UF membrane costign INR 650 whcih they charges additonal 300 for delivery. when we refused to pay, they removed filter installed and cancell our service requested in isolation...complete avoid kent...poor servie.

This is in reference to the service done on 26.02.2022, where I have replaced filter kit of Kent RO (2 pcs filter+ A/c/ U/F + Choke + wiring) cost Rs. 3170.
Yesterday, suddenly water leakage started from the Machine. And when O complaint Kent RO call center, they told me that Filter will get replaced under warranty. Now when the engineer came to my place, he directly told me that the parts are spurious and is out of warranty.
I just wanted to clarify that I have replaced all the parts from authorised service center Modern Services on 26.02.2022 and now when I am facing issues, Kent people are directly saying that the part fitted in the machine is non genuine.

Please help in this regard.

Not been a year since i bought this product inspite of changing two filters Stops functioning

Hi,

I am a Kent RO consumer. I have bought the RO in October 2020. The model is KENT Supreme Extra[protected].

Every 3 /4 month we are changing the outer sediment filter, every six months the inline carbon and sediment filter, and after 15 months we had to change the RO membrane.

I think they are making bad spare parts so it will work for less time period and we need to change those frequently. The maintenance is so high.

While buying I was promised that KENT purifiers are like just fit it and forget it. No need to change the spare parts every 3/4 months. I feel betrayed now. I will never suggest anyone buy it. I have spent more than 7000 rupees since I bought it. It is almost half the price at I bought the RO.

Kent ro take a more time of full fill of tank. Priviously take a 37 minutes. And now take a more Thane double time.

Hi i have purchased kent prime plus ro and installed the same in 18.06.2022, eventually i was seeing the warranty card and installed the kent service app and while scanning qr code for product verification it shows"this is not a genuine kent product", i have entered the serial number but its asking 15nos but in waraanty card its onky 12nos only..i was very shocked in the genuinity of the product..kindly clarrify the same, enclosed the images of the same.thanks

Dear sir
My customer no DSN0218856. My RO was serviced in month of April, all filtres were changed .In the month of may when water taste went bad I checked, there was alge in RO Tank . I fail to understand how algee came to tank when the water is getting filtered by 3 filres . Any way I cleaned it . Now again the water taste went bad, when i checked I found ants in the tank .
When the water taste is going bad now and then...

My registered mobile no - [protected] and name is Anjon Borah. My Kent RO, model-Supreme is not working since 02/06/2022.I have complained Kent Complain cell( toll free number) 03/06/2022, 09/06/2022, 11/06/2022, 12/06/2022and14/06/2022 consistently.But no service is provided yet.

I Rajat, Addres House no 193, sunder nagar, near GJU hisar.
I rase a request for regular service for my Kent RO super plus, I purchase it from INDIAN ARMY CANT Depo. And install from installer from your side KENT person on dated[protected] and it install successful. Then I request it for regular service. When I rase a request for regular sevice on date[protected] they send a msg (((Dear Customer,

Your request[protected] was registered with us & is allocated to QUALITY SERVICES. Please wait for authorised engineer detail SMS or call on [protected] for further help. Keep your invoice/warranty card handy for verification. Also download Kent Service App from www.gs.im/n/gjphH6zsvdi

You can also track your request's status from: www.gs.im/n/gjpeR27HBoE Expect a delay in service if COVID-19 restrictions are applicable in your city.

KENT))) . When I call for come at home and make a service. Then they ask me plz show your bill. Then I say no bill is provided from ARMY cant and I have warranty card and make a service on the based of this card.। So plz resolve my service request. For make a relationship long with KENT. Thanks

Seriously it is bed experience with Kent RO in Gwalior region. I have a doubt related to product use by a company because if product warranty was 1 year. Means they work olny for 1 year. Annual maintenance related to parts in RO is 5000 to 6000₹ which is not affordable by anyone.last year i was change the Kent RO product. Now today one of technician mr. Rajesh prajapati comes and say filter not working and charble aroung 5000rs.How i will pay? Why you people making fool with Name of brand of company. Please clear my issue and shortout my problem as urgent bases otherwise i will take legal action on Kent services provider.

Seriously it is bed experience with Kent RO in Gwalior region. I have a doubt related to product use by a company because if product warranty was 1 year. Means they work olny for 1 year. Annual maintenance related to parts in RO is 5000 to 6000₹ which is not affordable by anyone.last year i was change the Kent RO product. Now today one of technician mr. Rajesh prajapati comes and say filter not working and charble aroung 5000rs.How i will pay? Why you people making fool with Name of brand of company. Please clear my issue and shortout my problem as urgent bases otherwise i will take legal action on Kent services provider.

My filter had been facing issue due to loose wiring within the filter and one day it stopped working with no power. The technician who came started the filter but said that we will need to replace filter, i was bit surprised as my filter were replaced some time back but i still agreed as we need to have filtered water. The technician replaced 1 new filter in front of me and asked me to get a cloth and when i came back he had already installed two more filters, i asked him to put the date and initials on all 3 filters so we know when it was replaced.

After few days the filter started shaking so i tried to check what was the issue and to my utter shock two filter that he had replaced without my presence were old filters from 2021 and had a faint old date mentioned on it which i believe he wasnt able to rub off. This is how kent technicians cheat their customers, i believe even my old filters were fine and he replaced them just to make money. When company staff are cheating customers like this it is seriously a big questions mark on the way this company works. I am thinking of filing a complaint in the consumer court as i have the date and details clearly mentioned on the filter.

Have raised request for my Kent Pride RO since water wasn't coming properly. Since water is essential for daily needs, I have requested priority service to the customer support over call. Kent Priority Customer care representative told me that he has sent priority mail to assigned Service center and assured me that my issue will be resolved by evening. I called technician all day, he was just saying I'm coming but never came. I waited till evening then I called technician, he said he's on leave and won't come. I said is it a joke? You guys kept me waiting whole day saying I will come and now you are saying you are on leave. I called Ashmi Enterprises Patna, and asked the status, the owner or the call person said that "yes they have assigned him only knowingly he's on leave coz he stays near by my house.l, so whweno he will get time he will visit my place as per his convenience". I mean what sort of service is this? First you are assigning someone who's on leave. Secondly you have no decency and professionalism to talk. When I requested them to send another guy who's in shift, then they denied and said "why to send someone else, you need to wait, We are note sending anyone else". I have shared details with nodal officers too but haven't got any reply so far. After sales service of Kent is frustrating and ridiculous. They don't train their staff and service center. Service center : Ashmi Enterprises Patna Bihar

I bought an Kent Elegant Electric Glass Kettle on amazon dated 15th Jan 2022.

Within a month it stopped working. I raised a complaint as the product was promised to have a year warranty. I was given a case Id(service request ID), I visited the service center where my case was registered and I was promised a timely solution within 1 month.
After a month when I tracked the Case id I was surprised as the case was closed within 3 days mentioning that the product was out of warranty( which was entirely false).
when I mailed Kent about this they promised to look into the matter and provided me with another case Id(service request ID). it met the same fate. the case was closed in a week claiming the product was out of warranty.
Then I visited the authorized service center they said Kent service is really pathetic. Company provides no support despite mailing for the required parts. However they said they would try their best to resolve the issue.

Again a complaint was raised which met the same fate.
every subsequent mail met the same fate too...futile.

However I kept in touch with the authorized service center. Paid regular visit to the center, until finally around 5th June when the service agent said "sorry ", Nothing could be done. And they couldn't provide any support as Kent isn't co-operating.

I even reached them out with Whatsapp. I was assured action but everything in vain.
it's been 4-5 months now.I believe its a lot of mental harassment and unethical way of selling product.

I want a product replacement!!! On site.

I have attached most of the details . Some service request Id's. Kindly look into it. Thanks