Kent RO Complaints & Reviews

Sir your technician ramveer-[protected] haa charged rs 300 without doing service he collect OTP and do not give information regarding pump head leakage and asked to replace whole pump of rs 2650. He is fooling us by giving false information.is this is the way why we pay and trust brands like Kent .please take it and take necessary action to technician. this is matter regarding consumer complaint. of you ignore us we have to move in consumer form regarding same.I have call recording of your technician

Ro is serviced 2 months ago...but again wr ahve same problem...its not working properly...sound of beep comes..

I have purchased a Kent water filter (Serial No. KR[protected]) two years ago. Since the purchase, we have been facing issues with the filters and they are being replaced every 3 - 4 months which is absurdly unusual (recommended time is one year). The product is used moderately for a family of 3 people and the inlet water quality is tested as very good(TDS of around 300). We have raised this issue during the warranty period, but due to COVID restrictions back then, they couldn't check the product, so the service person kept changing the filters every 3-4 months for the time being as a temporary solution. In 2 years we have changed the filters more than "10 times" (each time costing around ₹3000 amounting to ₹30000). Six months back in march, again the service person visited and says that some pump has gone wrong and needs replacement which costs ₹6000 which is absolutely unacceptable. He also mentioned this is "happening only in our product". I am very unsatisfied and frustrated as it had cost us way more than the MRP of the product for maintenance in just 2 years.

Right now the product is out of warranty, but even during the warranty period we changed filters 2 times and I have raised this issue both times. But, due to the COVID situation, they couldn't do anything but send a service person to just change them for the time being. Since march 2022, I have raised multiple complaints through email and every time the response is "As per your trail mail We would like to inform you that we have escalated your case to our service team. please wait while they will look into it. Our team will coordinate with you soon." But I have not received a single email or a call in last six months.

I bought Kent ro grand plus, less than two years back. Recently the water started smelling and tasting horrible. On calling the Kent engineer first he replaced all filters after few days he gain change carbon filter which was already changed 1 month back now he told me that the water storage plastic quality was bad and the smell and horrible taste was because of this bad plastic. This shocks me is that this is the quality being provided by Kent, especially for products through which we consume water. I already paid more than 7000 for filter change

Sir,
It is very unfortunate and very disappointing that undersigned faced repeatedly poor service from your end.A service request was generated by undersigned at 3 pm yesterday.to attend my Kent Ro water purifier as machine not getting ON which under AMC since 6.6.2022.But since AMC taken from your nearest service dealership.located at ASK, ASANSOL, WEST BENGAL.as mentioned, your service owner at ASK, ASANSOL repeatedly harassed to undersigned.Even undersigned personally informed over phone service dealer owner of ASK, ASANSOL to attend my call on priority as water storage tank became empty since yesterday due to machine out of order but till that time none was attended my call however service technician as assigned today call undersigned mobile number at 11 am to ascertain what problem faced and same briefly told by undersigned.
Dear Customer,
Greetings from Kent!
Your request[protected] is assigned to ARINDAM-[protected] Engineer will visit on 09/10/2022 tentatively at 04:30 PM.
Please use registered number to contact him.
Thank You.
So I therefore request you please escalate my issue on high priority to attend tomorrow by 12 pm.otherwise a consumer complaint shall be lodged against Kent RO with a copy to social media for such harrasment.
Regards
SUJAY KANTI DAS

________________________________

Earlier was using Aqua-guard R/O and thought of switching it on KENT
what a bad idea i thought of
why i have changed my RO from aqua to kent
the worst decision of my life
Have bought a kent under the sink RO amounting Rs18000/-
+ water tank Rs 5000+ a purifier candle Rs3000 in a year with multiple times issues occurring which cost me 3000 more with in a year candle change amounting rs 6000, now the service people are approaching me for the AMC amounting rs 8500/-
so in a year have spend approx 40, 000 on this ### KENT RO

DONT EVER BUY KENT RO
HIGHLY DISAPPOINTED...

Thanks
Shilpaa Nagpal
[protected]

Within 8 months of installation of Kent RO from SS Aqua Solution, Bhopal, I have been facing issues with the machine and the taste of water is also not good. I have filed a complaint, the owner has still not sent anyone. We have to buy water cans to drink.

Your Kent Grand + bought 2019 started giving trouble after replacement of filter first time in 2021 september.filter was replaced one month back after it started malfunctioning.after that last 11 months I had to spend almost 6000 rupees on various parts and now service person from saraju home care your authorised service centre . ..says I have to replace RO membrane with 3000 rupees...if I have to spend 9000 rupees I might as well drink mineral water

Despite of selling products with 1 year warranty, Kent denied free replacement of faulty parts within 6 months of purchase. Absolute waste of money buying Kent products.

Hi,
To whomsoever it may concern

I purchased KENT RO water purifier in Feb 2021. For one year there wasn't any problem but starting March '22 I have been facing this problem in this product. I have already spent Rs 3900 + Rs 300 + Rs 2900 for various parts replacement and the latest one was just in this month that is September'22. But on 27 Sept'22 it again stopped working and had to call for service ; and the technitian again asked for Rs 2700 for part replacement. Thus I want you to either kindly take your product and release me from this pathetic product or change Or just replace the same because here seems some big scam on either one who is providing the service or the one who is coming for the service. Kindly take immediate action as I don't wish to continue with this product as I have suffered and harrased alot. I also wish to file a complain in the consumer court based upon your response to this.

Thanks & Regards,

Amar Bux Singh
[protected]@gmail.com

Dear Sir,
I have booked for routine service & we got confirmation regarding service like engineer will visit on 20th September & engineer call me & he assured me he will visit on 21st September in earlymorning & I am waiting whole day but no response occurs so I wants to know that why you do this type of activity with customer why you have not give importance of time, why made fool to customers,
If I have purchased product in December 2018 then how product free service is expired why you people cheat to customers
Regards,
Kanhaiya Bhardwaj
[protected]

I purchased the RO in 15Sept 2021. This is to inform that despite warranty period of four years for service and also spare part 1year.I have lodged the complaint on 1.09.2022 but nobody came in 15days and also complaint closed in service centre and again complaint lodged in your side on 16.09.2022 . In this regard my warranty period is over on 15.09.2022. Engineer called me your warranty period is over so that you paid in amount of spare part. I have complaint in warranty period but no response in your site. So I am unable to paid any amount of spare part. Water quality is very poor in Paramakudi area in Tamil nadu-623707.
hence the getting the right products and service for the drinking water was very important.
This has been done intentionally so that no cover in warranty and I will charge the amount.
All details in mention below:
KENT GRAND STAR ZWW MRO-11101
KR[protected]
PURCHED DT 15.09.2021
INSTALLEMENT DT 16.09.2021
COMPLAINT NO:[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄
I have parched new ro so many complaint is there. Kindly resolved the problem as soon as possible.
Regards
Sahdev Das
Mob: [protected]

I've been facing lots of issues after Purchasing kent water purifier. Their service people damage d my product so that we can call every month. This time I called technician from out side and he found the issue. Kent service man damaged parts from inside

Dear Sir,
I'm from the city of Trivandrum in Kerala, India. I own a Kent MAXX water purifier that I bought in 2019. Before we serviced the machine, the filter was functioning well.
By EXCEL SERVICE in Trivandrum City, we had the filters changed on August 10, 2022. The machine is now occasionally beeping, so I've called Excel Service to have it looked at. I wonder if Kent purifiers can be done by EXCEL SERVICE employees. Additionally, how can we verify whether the spare filter is authentic or not?
Regards and thanks,

Baiju Vasavan
Trivandrum
Phone : [protected]

Changing of water filters inside the Ro machine as it's been 1 year. And changing the locating of purifier.

Water quality is very poor in Bangalore and hence the getting the right products and service for the drinking water was very important.

Filters purchased from the KENT was duplicate which was confirmed by the authorized technician from KENT. There was no action or response form the authorities when the issues was notified to them. I have already shared the details of the payment/AMC details and details of the faulty units supplied

I got my RO repaired on 31st July, 2022. The technician did not mount the machine properly on wall. After he left, the RO machine fell down and stopped working. I immediately called service centre and they resend a new technician who then fixed it. Now after one months, it again stopped working. When we raised the complaint, the technician now is saying that your motor, wire and adapter have been damaged and it will be changed which will cost around Rs. 4200/- . I believe the damage is due to the physical damage caused by falling down of the machine on floor. However, now the service centre is not accepting their mistake and asking me to bear the repair cost. Already they have caused inconvenience to me by damaging my RO machine now they also want me to pay them for their mistake which is highly unethical and completely unprofessional. I never expected such poor service from a big company like Kent. Highly disappointed . Hoping to get this issue resolved by your end.

कल मैने सर्व्हिस रिक्वेस्ट की थी की पाणी की टेस्ट बदल गयी हैं. आपका इंजिनियर आज आया था. ओ बता रहा था की sediment carbon खराब हो गये है. Pre filter आपने नही बैठाया है.आपके जीस इंजिनियर ने पहली बार kent install किया था उसने बताया था की उसकी कोई जरुरत नहीं हैं, आज आपका दुसरा इंजिनियर बता रहा है की pre filter बिठाना चाहिए था.ऐसा क्यों हो रहा हैं.सिर्फ 7 महिने पहले मैने ये फिल्टर खरिदा था. filter सिर्फ 7 महिने मे खराब कैसे हो गया?ऐसी सर्व्हिस कहा मिलती है?आपका प्रॉडक्ट नाम की वजह से लोग ले रहे हैं, ऐसा लगता हैं सर्व्हिस के नाम पे आप जनता को लूट रहे हो.filter दुरुस्त करने को 1100रू लगेंगे ऐसा आपका इंजिनियर बोल रहा था.सिर्फ 7 महिने मे 1100रू मेंटेनन्स?
आप इस बात पर ध्यान दिजीये और मेरा फिल्टर दुरुस्त कर दीजिये. नहीं तो मैं consumer court मे जाके आपकी कंपनी की शिकायत दर्ज करुंगा. और बताऊंगा की आपकी कंपनी कैसे लोगो को लूट रही हैं.
Hanumant Kaulage
[protected]

Hi i have made service request for my KENT RO FILTER so the technician Chetan kumar visited me but he was providing me 3 filters( 2 pc sediment and 1 carbon) filters of third party Company which seems bogus. i asked him to provide me kent company filters but he said i don't have it.
Technician let me talk to his senior Nitin but he also don't gave me suitable answer.
they are playing with our health by selling fraud filters.no one helped me i talked to Mr. Varinder to provide me answer that why kent is selling fake filters to me.but no one helped me from kent.
We can be serious health issues because of fraud filters from kent. I have all the videos and photos proofs as well as call recordings.

I've requested a routine service and the technician replaced the RO MEMBRANE for my KENT PRIME RO, and when they're gone tank overflow problem started and prefileter overflow problem started. After calling them and requesting to solve this problem as soon as possible but they didn't come up not responded. And when I again registered a complaint against them through customer service, technicians called me and said- "Sir, The service request you availed in Feb 2021 was out of free service and we didn't take any service charge form you and this costing me money and I said that Kent company pays you not you pay them! And " I said- "My Kent RO PRIME is under four year free service and that ends in 2022 and why you bringing up all this after one and half year. And also you're not talking about the present problem you're talking about previous problem. What's the point in this!
This was the worst service I've ever experienced form a reputed company like Kent RO.