Kent RO Complaints & Reviews

Hi,

My kent ro stopped working. Since it is in warranty so i asked dealer to check it. But he is constantly avoiding my request and not checking it. Everytime i call him he makes new excuse like, all my technicians are not at shop, it is too much traffic on the road. It seems i am trapped. Please help me.

Dealer name : moti enterprise
Address jawaherpuri near police chowki, budaun (243601)

Hello,
Please go throught the attachments.
On 22nd sep 17 friday i got a call from kent (The same girl voice) asking to provide the last free service within warranty.
So, i agreed to take the one. Withing few hour the person in attachment 5 (Ph. [protected], he is the friend of the person who have installed the ro) came to my house. My senior citizen father and mother was at home. Immediate after he came to my house he started to check the water and reported that ppm is as high as 300+ and should replace the carbon filter (Which was replaced 2 month back, please see attachment 3), should replace the ro filter (Which is within the warranty but he asked for money) and sediment filter. He asked for total 3500 for that and so my parents denied to pay after asking me over phone. I have a ppm testing meter and so when i came back home i checked the ppm and it was only 105 (As it was at installatiom time).

This is the 3rd time the sun services tried to cheat us. Even on[protected] they have charged me rs. 5500/- to repair the product telling no matter what is written in the warranty card the warranty is for only 6 month even for the electronic parts. So i contacted kent via chat and confirmed that the warranty is for 1 year and they have no right to charge any. So after putting pressure and showing the chat they replaced the motor with a very old one telling they provide the new once it is available with them but till date no replacement.

So now my point is that when a service center is constantly trying to cheat your customer then why are not you taking any action against them but allowing them to cheat others?

If there is any problem with the ro membrane then kent should replace it as it is still under 1 year warranty.

Also sending fraud people at home when my age old parents are alone at home is a security matter too.

My name is aruna rangaraj, 507, solitaire apartments, maharshi marg, silpa park, kondapur, hyderabad, telangana.
The above is my registered address. And my regstd ph no:[protected]
I would like to lodge a complaint against your authorised dealers, rs enterprises, kukatpally. They are engaging technically ill-knowledged personnel as their service technicians. The owner or in-charge, harish reddy is very arrogant in his communication.
I bought kent grand plus in year 2012. Since then i have been changing the filters every year. Since 2 years, my service calls are being attended by rs enterprises technicians. I got my kent ro reinstalled at my mother's flat (#307) by this guy and subsequently got the filters changed. The very next day, the tank over-flew and the plug got burnt. I got this fixed by the same kittu. Expected that it was fixed. As my mother could not move into her flat #307 till august 17th, we did not know the condition of our kent ro till then. The tank over-flew again. I tried calling rs enterprises office at kukatpally. Out of the 2 numbers in the bill given, one was not being answered, the other number was out of order. I had to register another complaint. But this time i chose ro care, gurgaon. One guy named jeevan visited on 25th august, saw the machine, and said it was perfect. I paid him 300/-. Now the tank again over-flew on 21st of september, and unmindful of this my mother slipped and fell on the floor. She was hurt. Seemingly frustrated, i called that jeevan guy, he said it was messed up by rs enterprises technician, kittu and i should call him. I called kittu, he came and said there was no problem with the machine. I yelled at him as it was the 3rd time the problem cropped up. I told him to bring a senior technician and get it fixed. He asked me to register a complaint for that. I registered again, and one dileep kumar visited and eventually it was found out that the censor was gone. He fixed it. Again i had to pay rs.300 towards service charges. The number given on this bill of yesterday (21st sept) is different. Hence i called to claim that this service should not be charged as the problem is not being fixed since july, 2017. The owner harish reddy talked very arrogantly and insisted on paying service charges as per his company policy.
I clearly see only a stupid company policy, but no one cares how the customer is being looted at the cost of inefficient service technicians!!!
For the same problem i paid the service charges twice because of the technician's incompetence.

I purchased kent ro for 18000/-rs just completed 1year, 2days back water leakage problem came, kent engineers attended the issue, asking 3500rs for spare change, assembled water purifier available in market for 6000rs whole unit, but i thought kent product run atleast 3yrs, thats why spent 18000/- rs for that, i never suggest to buy kent products, better go for local water purifiers.

Thanks & regards
Ln. Mohammed
[protected]

Sir, I have purchase a kent water purifier from Roopa Electronics in OCT.2017.
I have expense of Rs.18500 for this but no any service provided by you for cleaning and others. So, please arrange for service.
Thanks

Yours
ALOK KUMAR SHRIVASTAVA(MOB.NO- [protected])
Q.NO-I-905, HINDALCO COLONY
RENUKOOT
DIST- SONEBHADRA(UP)
PIN- 231217

Kent service is the worst of services provided to customers. They are the most unprofessional and do misbehaviour towards customers and do not cater to any of the customer concerns/requests.

I raised a service request for sunday (17th sept 2017), on a urgent priority basis.
The service center name "alex home appliances" sends technicians.
Have number of complaints against the center :
1. Their technicians are completely unprofessional and have no manners at all. They have inconsistency in the words of each technician they send. Last month 28th of aug, 2017, another technician from the same center had come and informed us that if the next service is within 30 days, then the service charge would be waived off. I tried to clarify the same on calling the center office. The person in charge started misbehaving and using abusive language with me (To a lady customer) and ordered the technician not to do any work and leave.
2. Later all though i agreed to pay the service charge (Which i was not supposed to) still he instructed the technician to leave without doing any work.
3. The person started threatening me in regional language mentioning "do anything you want to, complain anywhere, i will not allow my person to work".
4. After which, moreover, the technician who was at my place, started misbehaving with me (To a lady customer alone at home) and left shouting.
5. Moreover they have such bad technicians that they do service in such a way that everymonth i am having to raise a servcie complaint.

On taking this up to the kent service call center and higher authorities, still no action was taken.
Kent being a basic necessity of water being not available, such issues needs to be addressed on priority basis. But no action is being taken and i am being continuously told you arrange for other ways of water, they will look into it later.

The most un-ethical behaviour received. Without any co-operation and being insulted and utter misbehaviour of the center.
I would urnestly request a strict action against the service center "alex home appliances" on priority.

Attaching the tax invoice containing the address of the center. (Tax invoice of the previous service).

I bought this product 3 months back with 1 year warranty (Serial number: kr[protected]). The filtering is not at all consistent and it has totally stopped now. After several complaints an engineer visited the spot and refused to do warranty service. Repeated calls to the customer care +91-[protected] has resulted in only false promises to resolve the issue.

I've decided to approach the consumer court to log a complain against the company. Please all who are facing with this issue can join me. The kind of service provided by kent is pathetic and i do not recommend anyone to go with their products.

-vikram

We have purchased kent ro with the information given to us that yearly total maint cost will be around rs. 3000/-.
But facts are quite different. I never imagined kent product is so bad that i have to spent around rs 8000/- in just 6.0 months and there is no warranty for a single day after repair.
Rs. 3000/- paid in nov-2016 for repair contract including pre-filter cartridge.
Rs. 1000/- feb-2017 (Minimum cost for repair).
Rs. 4000/- (Estimated minimum repair cost for replacement of membrane & some electrical part) in may – 2017
Which means in six months we have to spend about rs. 8000/- for repair only.
Sent 12 reminders regarding the product but no proper reply.

I had bought a water purifier (Green one) costing rs 7400 just 1-1/2 years back.
I had bought an amc also but whenever i face and issue and call your engineer. He asks us to change some component and charge rs 1000 on an average.
We have spent almost 4000 in the last 1-1/2 years plus the amc charges rs.900. I is quite disappointing that when we go to buy the product.. It is said that it will not cost you more than 1000 per year maintenance. Kindly look into this and advice.. I am quite upset with the behaviour and the product.

Have been using this water purifier from close to 7 years now. Till now whenever there was need for service, i used to call one of the franchise and get it paid service. Last time (Mar 2017) i happen to opt for amc and paid 8, 500 inclusive of my regular replacement along with amc for one year with one of kent franchise - water world.

Now, it was almost 6 mos, i called several times to get it serviced but till now no one has attended. Everytime i hear, the technician is on the way or near my place; but hasn't turned up nor i received any update call.

I used to call @[protected] and after multiple calls, was able to talk to one lady & she used to give me false assurance stating the above (Technician is on his way)

Last friday dated 8th sep 2017; i called the above no. & booked for service for saturday (9th sep). Again, yesterday i kept on calling multiple times; but was getting the same idiotic response

Details of this kent franchise i have attached the invoice copy which i had paid earlier. Hence, i request all of you not to go for this franchise even though if they offer free service

Name of the franchise - kent water world

Address: bommannahalli bus stop, hosur road, bangalore

Ph no.[protected]Most of the time, this no. Is not reachable[protected]One lady attends the call and give all false commitment)

Earlier i had mailed directly to the kent company also, but unfortunately no positive response and it shows how negligent they are also wrt their product and service

I have taken kent ro-grand purifier on 03-aug-2017. After a month of installation, finding some smell in the water. I have lodged complaint 4 times with the registered mobile no. [protected]. But, even after that none of the service center have responded. I request you to resolve the issue at the earliest.

Please never purchase kent ro. Stop using it. The dealers are big fraud and they have really spoiled the name of kent as a brand. The day i had purchased my kent it has been a disgusting service from below dealer.

Shri sai enterprises, #1, mig g2, 17 f main, khb colony, 5th block, koramangala, bangalore - 560095
Tin : [protected]

Contact :- naveen - [protected] (Biggest fraud and cheater)
Contact :- [protected] (Biggest fraud and cheater)

They are biggest frauds of kent service. They gave me amc on 4/1/2017 for 6500/- promising for all parts. Initial they came for 2 times and replaced all my original parts with duplicate. Ro started giving problem since then. The stopped taking my calls. Called 30 times in a day. The never picked up. One fine day they just picked up and said " we dont have time to send our person". What a sluggish response. I had spent more than 10000 on repairs where i could have spent only 0 since i took the amc. But these frauds and # have no courtesy to come and repair it. They took away all the original parts and put the duplicate ones and never showed up again to repair. I literally want to file a legal case against them. I am planning to go there and make a video of all of them and put on net, facebook and media. Big frauds thy are.

The ro system was serviced on 27th feb, 2017 by kent rep and the membrane was replaced for which i paid rs 2500/-. During the assembly, the frt was wrongly put in reverse direction by mistake or by ignorance by their rep. I brought it to the notice of kent rep that the filtration rate has drastically gone down after servicing and very little water is coming out the drain pipe. But i was told that this is a good sign and i should not worry. It was surprising that the filtration time which was earlier 30-40 minutes, had increased to 3-4 hours and after a few weeks the water pump started giving abnormal knocking sound. The system stopped working-tripped electrically (Must be due to protection of overload or fuse blown off or whatever) and machine went off on 24th june and could not be switched on. Kent service rep was called. Some electrical parts were replaced by kent rep and it was then observed during the investigations that the frt (Flow restricting tube) was assembled wrongly during the servicing done on 27th feb, resulting into all these problems. The membrane was found totally blocked (Not choked) and was replaced again by kent rep, costing me an avoidable rs 2500 again. I am pretty sure that the membrane was damaged due to the wrong assembly of frt and operation of system in this condition for 3 1/2 months.
I am surprised, rather shocked, that despite so many complaints, kent team is not addressing the problem of poor service quality by their rep resulting into extra burden of rs 2500/- on me and trying to divert the attention towards warranty issue.
The old membrane is available with me and it can be checked for the type of damage.

I got my kent pearl serviced in last month. I asked for full service and i am charged nearly 6000 /- for that.

After one month, beep sound is coming. It beeps for some time and goes off. When i called for customer care, they are saying that i need to pay for 300\-
For checking it and additional costs if any will be charged extra.

I have done for full servicing and paid almost half of the product cost. Should i pay again for your poor service?

With best regards,
Praveen. B

Dear sir
Service complaint for machine kr[protected]
We have registered 4 complaints for service of above machine under following complain numbers
1. [protected]
2. [protected]
3. [protected]
4. [protected]
All were cancelled without any explanation being shared to us and in the process it has already been 1 month.
Today we started following your call centre strictly but still they have been not clearly able to solve our problem. Our area pin code is 737101.
As per service contract machine is servicable in this are but they are asking for transportation charge that also after denying service for more than a month. Kindly help

We have kent water purifier system and from last 4 months we are facing frequent issues. Your technicians are not able to identify the issue and change the parts. (Paid for the parts). It's corrected only for few day. We are paying service charges for the same complaint repeatedly.

Technician pappan came 4-5 times and last time he got other technician to help him but still we are again facing the same issue.

Are they being told to correct the fault temprorily??

Now again we are facing the same issue. Registered the complaint today and again we will be charged. we could have got new ro with the amount being paid as service charges.

15days given for the same complaint is very less when your machine doesn't work well and the kind of staff you have.

Yesterday i had called in customer care service and requested for a service. At that time i was told that my complain has been registered and service will be provided within 24 to 27 hrs. But to my surprise today when i dint got any response and called the customer care service i got very bad response that "madam we r not committed to do it on sunday". I asked that guy which type of commitment..? He answered in a very cadual way that technicians may not b available. So my question is does this company has any ethics. It should b intimated to me beforehand that on sunday we cant get any service.. Its very harassing to b treated as if they r showing mercy by giving us service. My whole day is a wastage waiting... But there is not a single call from the company side.

The taste of the water of our ro filter was good but after the servicing of it the taste of the water is not up to the mark and now we understand that it has been done intentionally by the person who came for servicing named gagan and he is not answering our calls. He was only insisting us to take the annual maintenance contract. This type of work is such a shame for the company.

Dear team,

Kent ro is very valuable and reputed brand in industries, therefore my whole family (Brother, parents, sister and two more relatives) later we have taken amcs also, even earlier m/s has been functioning fine. However, it is my painful duty to inform you that once m/c started malfunction in 5 month back and service engineer visited for set it right.in last 5 month, 10 time m/c was out of order and 4 time service engineer visited and only after ½ hour it was again get out of order.

Two day before yesterday also it got out of order and once engineer visited it started functioning and later 1/2 hour it shown dysfunction,. Yesterday also he visited and told my parents need some more equipment to make it functional and committed to come today. We have been calling customer service but no response.

Please loot into this as my old parents live in varanasi and myself in delhi. I am writing such mail when i got fed up with service engineer services. What id meaning to take kent ro and taking amc also.

Hope kent would respond to my problem..

Please find required details’ mentioned below

Kent unit serial no : kr[protected]

Amc receipt no :[protected]/181
Amc paid : rs. 4, 495/-
Validity period : from 05/05/2017 to 04/05/2018

Service center : modern services c13/230 – 1 sarai aurangabad varanasi

Customer name : h n rai
Customer ph no : [protected]

Meena katariai on Aug 27, 2017

Very disappointed with the service and behaviour of the representative. Really disheartened with the product as well. how to call the service people around 10-20 times so far.
We beleive the product itself was faulty or we were sold a defected piece. Never will refer anyone to buy this product...