Kent RO Complaints & Reviews

I got my kent pearl serviced in last month. I asked for full service and i am charged nearly 6000 /- for that.

After one month, beep sound is coming. It beeps for some time and goes off. When i called for customer care, they are saying that i need to pay for 300\-
For checking it and additional costs if any will be charged extra.

I have done for full servicing and paid almost half of the product cost....

Dear sir
Service complaint for machine kr[protected]
We have registered 4 complaints for service of above machine under following complain numbers
1. [protected]
2. [protected]
3. [protected]
4. [protected]
All were cancelled without any explanation being shared to us and in the process it has already been 1 month.
Today we started following your call centre strictly but still they have...

We have kent water purifier system and from last 4 months we are facing frequent issues. Your technicians are not able to identify the issue and change the parts. (Paid for the parts). It's corrected only for few day. We are paying service charges for the same complaint repeatedly.

Technician pappan came 4-5 times and last time he got other technician to help him but still we are again facing the same issue.
br...

Yesterday i had called in customer care service and requested for a service. At that time i was told that my complain has been registered and service will be provided within 24 to 27 hrs. But to my surprise today when i dint got any response and called the customer care service i got very bad response that "madam we r not committed to do it on sunday". I asked that guy which type of commitment..? He answered in a very cadual way that technicians...

The taste of the water of our ro filter was good but after the servicing of it the taste of the water is not up to the mark and now we understand that it has been done intentionally by the person who came for servicing named gagan and he is not answering our calls. He was only insisting us to take the annual maintenance contract. This type of work is such a shame for the company....

Dear team,

Kent ro is very valuable and reputed brand in industries, therefore my whole family (Brother, parents, sister and two more relatives) later we have taken amcs also, even earlier m/s has been functioning fine. However, it is my painful duty to inform you that once m/c started malfunction in 5 month back and service engineer visited for set it right.in last 5 month, 10 time m/c was out of order and 4 time service...

Meena katariai on Aug 27, 2017

Very disappointed with the service and behaviour of the representative. Really disheartened with the product as well. how to call the service people around 10-20 times so far.
We beleive the product itself was faulty or we were sold a defected piece. Never will refer anyone to buy this product......

Sir, i purchase kent superb on 18th august 2017, at 7 pm, just one day the product worked properly, after second day its not working, complained to all related person or customer cares, kent service engineers came two times, but fail to restart, hence i requesting to arrange replacement of the product. On 24th i chatting with mr kaushal, one of the customer care executive, he is ensure me about the matter, but till nobody try to solve about...

Complain no:[protected].
My water filter kent perl is giving frequent trouble. Since yesterday (27.08.2017) it is faulty. No service engineer visited till now even after several request, though the filter is under 3 years amc.
I observed, the service engineers are not very efficient and technically sound. Initially after installation, the filter was working fine, but after one year, after first servicing, it started giving...

I am purchased kent ro, having machine no. Kr[protected] before 3 month, but now machine are not working, i complain in customer care having name neeraj and others, concern person told this problem
Rectifywith top urgent, but after 25 hrs gone till now a single confirmation not received about who attend this problem, me facing lot of problem with drinking of water,
[protected] - mobile no.
Tapas...

Hi, i had bought a kent ro grand last year from a registered dealer of kent for ₹16000, kr[protected]. The machine needed regular service which it got, but, in the past 2-3 months, it has broken down more than 12-14 times. The parts inside are defective, the machine keeps failing every 1-2 days and takes kent 3-4 days to fix the the machine, many a times we had to complain multiple times to get the machine working, only to get broken the...

Hi,

I had filed a complaint two days ago about a big leak in my kent ro water purifier. I was told that a technician will be sent within 24 hours. When the technician did not show up after 24 hours, i called customer serive again through which i received nagesh's contact no (: [protected]). I called nagesh twice, he said he will not be able to do the service and hung up the call. I called again this evening and was told that...

Service provider came and said they rectified the problem but then again new problems arose again and again. We are really disturbed and annoyed with multiple problems which persist even after servicing.
It's really bad on your part.
I tried uploading video of the purifier with water leakage within the upper transparent half... But it failed. How many times do i have to do sericin... This is third time withinwithin a month....

Today your mechanic mr. Deepak has attend my complaint dated :21st august 2017and was not able to change two filters in two hours and also caused damge to our electric connection and microtek inverter of our house due wrong attachment of wires in the purifier. He also not fitted the filters properly that there is no use of the button that was fitted in it. Ro is working offline now. Thus, i want the compensate of the money or get it correct...

Dear sir,

We have purchased kent ro grand plus filter on 22nd june 2017 from bathinda and same is yet to be installed.

Original invoice has been misplaced from me. I have requested the company to install the water purifier and they can take any undertaking if they want from me in lieu of original invoice. Even i had told them to do the installation on chargeable basis if they cannot do it free of cost and but...

Sir,

I am woring indian coast guard under the home ministry of defence situated at frazerganj at west bengal. We are holding 01 no of kent ro plant in our station. We are taking amc from authorised service centre of aquatake service centre, 298, vidyasagar sarani, kolkata-700150 (Ph: [protected], [protected]). We are taking amc for this kent ro plant. Now, ro is non-ops from last 25 days. We are informed to the firm daily. Firm...

Recently i have been transferred to mumbai from bhopal. The first day we called kent ro franchise to install the machine. They came right away and insisted to take the amc. I should say, forced us. When we denied the technician made some excuse and left the house promising to come in 1/2 an hour. It's been 7 days we are calling them. Every time we call them they say they will be sending someone at most by evening but no one comes. The franchise...

I have seen small cockroaches in drinking water.complained to kent and they registered our complaint with request I'd [protected].customer representative came and he just cleaned cockroaches eggs with a cloth and went.we cannot drink water just like that.Please either replace machine or refund my amount....

Very disappointed with the service and behaviour of the representative. Really disheartened with the product as well. Its been just 8 months we purchased a new RO and how to call the service people around 10-20 times so far.
We beleive the product itself was faulty or we were sold a defected piece. Never will refer anyone to buy this product....

Hi,

I lodge a service request for my kent water purifier (Kent grand + mro kr[protected] problem to kent customer care on 6th august 2017 they book the complain and provide me a request number[protected]. Request was assigned to mr. Basudeb (Phn-[protected]) and was told it will be addressed within 48 hours. The person never bothered to call me and instead of my repeated calling another person name santu ([protected]) reach...