Kent RO Complaints & Reviews

Sir, i purchase kent superb on 18th august 2017, at 7 pm, just one day the product worked properly, after second day its not working, complained to all related person or customer cares, kent service engineers came two times, but fail to restart, hence i requesting to arrange replacement of the product. On 24th i chatting with mr kaushal, one of the customer care executive, he is ensure me about the matter, but till nobody try to solve about the same. Already contacted seller via service engineer, because in the invoice no contact information of the seller available, they are simply told that after selling a product all responsibility of company, hence in the invoice only customer care number is available. Hence i unable to contact with seller directly, i requesting again to arrange replacement of the product. Otherwise i go to social media about the this faulty product selling by you, the smart purifier ever even not working 2 days properly after purchase. Please save the image of this great smart product as per you. Thanking you. Copy of invoice included
Attachments area

Complain no:[protected].
My water filter kent perl is giving frequent trouble. Since yesterday (27.08.2017) it is faulty. No service engineer visited till now even after several request, though the filter is under 3 years amc.
I observed, the service engineers are not very efficient and technically sound. Initially after installation, the filter was working fine, but after one year, after first servicing, it started giving trouble. All the led lamps top of the filter are not glowing, some times water leaking, some times pump not working etc etc. Every time i have to request local call centre and they take their own sweet time (2 to 3days) to send the service engineer. Service engineer used to take the faulty part and replace it after repairing the same after one week or so.

I did a great mistake by purchasing kent ro. Earlier i had aqua-guard water filter (Without ro) and i never experience this type of frequent trouble of the machine. Their after sale service was also very prompt and service engineer is also very efficient.

I request m/s kent to look into customer satisfaction and try to provide good service for the interest of both kent and customer or other wise i have to lodge complain to consumer forum.

With rgds.
A. K. Sinha.
General manager, bsnl.
Kolkata.
Cont. No - [protected].

I am purchased kent ro, having machine no. Kr[protected] before 3 month, but now machine are not working, i complain in customer care having name neeraj and others, concern person told this problem
Rectifywith top urgent, but after 25 hrs gone till now a single confirmation not received about who attend this problem, me facing lot of problem with drinking of water,
[protected] - mobile no.
Tapas

Hi, i had bought a kent ro grand last year from a registered dealer of kent for ₹16000, kr[protected]. The machine needed regular service which it got, but, in the past 2-3 months, it has broken down more than 12-14 times. The parts inside are defective, the machine keeps failing every 1-2 days and takes kent 3-4 days to fix the the machine, many a times we had to complain multiple times to get the machine working, only to get broken the very next day. The machine has not been working for 1 or 2 weeks now and all kent does is apologise. I feel cheated and bullied by a powerful company that kent is, please look into it.

Hi,

I had filed a complaint two days ago about a big leak in my kent ro water purifier. I was told that a technician will be sent within 24 hours. When the technician did not show up after 24 hours, i called customer serive again through which i received nagesh's contact no (: [protected]). I called nagesh twice, he said he will not be able to do the service and hung up the call. I called again this evening and was told that nagesh has fixed the leak hence the system shows as the request is complete.

Complaint#[protected]

Thank you,
Shobhita

Service provider came and said they rectified the problem but then again new problems arose again and again. We are really disturbed and annoyed with multiple problems which persist even after servicing.
It's really bad on your part.
I tried uploading video of the purifier with water leakage within the upper transparent half... But it failed. How many times do i have to do sericin... This is third time withinwithin a month. I have a small baby at home too. Looks dangerous thing to consume. It's just a year since purchase but servicing was 6-7 times so far... That too dissatisfying. Guess kent is losing its trust and earning bad reputation in the market. I will post it on social media as well i guess.
Really exhausted.

Today your mechanic mr. Deepak has attend my complaint dated :21st august 2017and was not able to change two filters in two hours and also caused damge to our electric connection and microtek inverter of our house due wrong attachment of wires in the purifier. He also not fitted the filters properly that there is no use of the button that was fitted in it. Ro is working offline now. Thus, i want the compensate of the money or get it correct as it was earlier. Complaint was registered by dr. Madhur saxena.

Dear sir,

We have purchased kent ro grand plus filter on 22nd june 2017 from bathinda and same is yet to be installed.

Original invoice has been misplaced from me. I have requested the company to install the water purifier and they can take any undertaking if they want from me in lieu of original invoice. Even i had told them to do the installation on chargeable basis if they cannot do it free of cost and but they are not providing any service.

They can check the details basis serial no of the machine that product is original or not.

Request if you can instruct the company to do the installation of the water purifier.

Regards
Mani kansal
[protected]
[protected]@gmail.com

Sir,

I am woring indian coast guard under the home ministry of defence situated at frazerganj at west bengal. We are holding 01 no of kent ro plant in our station. We are taking amc from authorised service centre of aquatake service centre, 298, vidyasagar sarani, kolkata-700150 (Ph: [protected], [protected]). We are taking amc for this kent ro plant. Now, ro is non-ops from last 25 days. We are informed to the firm daily. Firm attended the problem in after 26 days, but they are working casually. After one day the same condition is coming in ro plant. Now, we are continuously purchasing the drinking water from outside. Firm attended the problem after 26 days, they are temporarily solved this problem. Now, ro is fully non-ops. Pls, solve this problem, because unit strength is 25 men.

Yours faithfully,

Recently i have been transferred to mumbai from bhopal. The first day we called kent ro franchise to install the machine. They came right away and insisted to take the amc. I should say, forced us. When we denied the technician made some excuse and left the house promising to come in 1/2 an hour. It's been 7 days we are calling them. Every time we call them they say they will be sending someone at most by evening but no one comes. The franchise manager mr ravindra pawar is been completely rude to us. I hope kent will do something about it.

I have seen small cockroaches in drinking water.complained to kent and they registered our complaint with request I'd [protected].customer representative came and he just cleaned cockroaches eggs with a cloth and went.we cannot drink water just like that.Please either replace machine or refund my amount.

Very disappointed with the service and behaviour of the representative. Really disheartened with the product as well. Its been just 8 months we purchased a new RO and how to call the service people around 10-20 times so far.
We beleive the product itself was faulty or we were sold a defected piece. Never will refer anyone to buy this product.

Hi,

I lodge a service request for my kent water purifier (Kent grand + mro kr[protected] problem to kent customer care on 6th august 2017 they book the complain and provide me a request number[protected]. Request was assigned to mr. Basudeb (Phn-[protected]) and was told it will be addressed within 48 hours. The person never bothered to call me and instead of my repeated calling another person name santu ([protected]) reach my place after 72 hours. He told me to do a amc of rs. 6136/- to replace the faulty parts which i did and wait again for 72 hours to get parts installed and issue rectified on 12th august 2017.

Amc was provided by the company axis consumer services pvt. Ltd (Tin no - [protected]) assuming that mr. Bausdeb and santu are from that organisation. From 15th august 2017 i faced a new problem in my water purifier of water overflow. I called both mr. Basudeb & santu for last two days but no body respond. I need my problem to be resolved as soon as possible.

Thanks,
Regards
Sougata ([protected])

We are using kent water purifier with s.no:kr[protected].
We been logging request for service since 3 months.
We have logged request for four times but no service is performed till now.
This is the fifth time we are logging request.
If this is also not served then we want to log a request to return this product or sell it.

Dear Sir,
I had taken 5 years comprehensive AMC valid upto 2012 for my Kent RO. I have called customer care of Kent RO on 6.08.2017 regarding non functioning of my RO. The executive who had come, merely cleaned filter of RO & when asked to check TDS level he simply declined due to non availability of TDS METER. He promised to get that the next day but in vain. On 08.08.2017 I again called customer care as the quality of water again deteriorated. consequently on 09.08.2017 executive same to my place &declared everything to be ok.however on requesting to check TDS level nothing was not due to non availability of TDS meter.nobody came thereafter.To my surprise when I called customer care I was told that membrane need to replaced however the guy who had come on 09.08.17 didn't inform me at that time. I requested customer care executive to provide me higher official to enable me to escalate the matter.she provide me MrSrivastava no, branch manager. When I called him on [protected] on 12.08.17 he promised to get my complaint resolved on the same day. To my dismay I again had to call him on 14.08.17 since nothing was done till then. He again assured me that problem would be fixed & he would call me back in few minutes. To my disappointment I didn't get any call back & my problem remains unresolved. Infact I have been harassed giving me false assurance. You are requested to kindly take up the matter seriously & arrange to resolve at the earliest otherwise I will forced to take the matter with customer grievance cell.

Regards
J.C.Pandey

Done amc with kent authorized service franchisee - axis consumer services pvt. Ltd (Tin no - [protected]) in april, 2007. It was a bad experience to get service from them... Hence i would request all not to go with kent as you will not get post sales service.

I have lodged a complaint (Comp no.[protected] on 9th aug morning as the purifier was not working.. Following them up for 5-6 times, yet to get any response. No idea when the mechanic will visit in order to repair.

Horrible experience on post sales service of kent ro products. Kent should monitor the customer complaint... Else lost the customer base.

Hi, i am using your kent ro grand plus from last 8 years, and getting the service done from authorised service centre only, but now the local service centre hardik agencies has stated troubling us and denying to give the service, last week we registered a complaint for service in which they said that our pump is not working and it should be replaced, they quoted the price of the pump as 2190 @7% discount, i asked them one day time to think over it to which they said, we will not replace at this rate if you don't get this replaced now, and today i am asking hardik agencies to replace the pump, which they are denying. Is this the way to work as authorised service centre. Also they offered me pump @1200 if i buy the amc of inr 5200 for one year, i am wondering if this is a authorised service centre or local vendor because mr sonu sharma is not operating professionally and dont have any idea of customer dealing.
I kindly request you to kindly look into my request.
My machine number is...
Regards
Ritika mittal

I have been using kent for some time nw... it worked well for initial one year... after that, the system has started malfunctioning... at times, the filter become non ops, else the motor gets burnt... the RO reps have visited my house for 7 times in the past four months but the issue still persists... it has stopped working again... and the best part is when the rep says that the water line has to be adjusted for better pressure.. but the question is that the same system was working fine for past one year with the same water line and pressure... and each time the rep visit, a sum of 500-600 is charged for some or the other part being replaced... totally dissatisfied with the system... request the issue be resolved at the earliest...

I bought my kent ro pristine during jun 2016. It was working to satisfaction till about a year. No sooner, one year completed, i started facing chain of issues with the product.
First complaint was made during end of may 2017, when the system was getting heated up and no filtered water passing. The technical represantive came changed the filters and fixed it and charged rs 3500.
Second issue faced was immediately after a month on june 2017. We faced same issue as above, but this time cost was lower rs 350.
Third issue was faced during july 2017, when the reject outlet pipe was not passing the rejected water. Also the filtered water was stinking. Technician who came this time changed the outlet pipe, charged rs 1500 and the issue was fixed at that point. He also advised us to take amc by paying rs 6500 for a year. As per technican, this is a issue faced by most of the customers and only wayout was to take amc.
Now, not not even a month has gone by and we are again facing problem with kent ro, now water is not getting filtered out. I tried to login complaint at their service desk, but the call gets disconnected.
It is very clear that the product is of sub standard type and i did a mistake buying the product.
This seems to be a means of looting money from public by first giving us a inferiro product and then again making money through amc

I am using Kent Excel model and now throwing it out in garbage. Bought it approx 2 years ago for 17 18 k.

Have spent more than 10K in these 2 years and still it is unusable.

There engineers don't show up easily and when they do not able to fix it. Following up with them is hell of a task as they don't care