Kent RO Complaints & Reviews

Done amc with kent authorized service franchisee - axis consumer services pvt. Ltd (Tin no - [protected]) in april, 2007. It was a bad experience to get service from them... Hence i would request all not to go with kent as you will not get post sales service.

I have lodged a complaint (Comp no.[protected] on 9th aug morning as the purifier was not working.. Following them up for 5-6 times, yet to get any response. No idea when...

Hi, i am using your kent ro grand plus from last 8 years, and getting the service done from authorised service centre only, but now the local service centre hardik agencies has stated troubling us and denying to give the service, last week we registered a complaint for service in which they said that our pump is not working and it should be replaced, they quoted the price of the pump as 2190 @7% discount, i asked them one day time to think...

I have been using kent for some time nw... it worked well for initial one year... after that, the system has started malfunctioning... at times, the filter become non ops, else the motor gets burnt... the RO reps have visited my house for 7 times in the past four months but the issue still persists... it has stopped working again... and the best part is when the rep says that the water line has to be adjusted for better pressure.. but the...

I bought my kent ro pristine during jun 2016. It was working to satisfaction till about a year. No sooner, one year completed, i started facing chain of issues with the product.
First complaint was made during end of may 2017, when the system was getting heated up and no filtered water passing. The technical represantive came changed the filters and fixed it and charged rs 3500.
Second issue faced was immediately after a month...

I am using Kent Excel model and now throwing it out in garbage. Bought it approx 2 years ago for 17 18 k.

Have spent more than 10K in these 2 years and still it is unusable.

There engineers don't show up easily and when they do not able to fix it. Following up with them is hell of a task as they don't care...

Hi

After the last part change on 20th july, again within 15 days, the kent ro has stopped working, the kent guy came and asked me to change the pump which would cost me rs.2700/-. That guy is saying this is not only happening with you but all people. Nothing new.

So what is happening here? I am now dead sure, kent is making us people to buy such low quality products at a very high price and then looting again...

I am looking to purchase a full amc (Annual maintenance contract) for my kent ro grand plus water purifier. The manufacturing warranty has expired recently on 4/07/2017.

When i raised the service request for the amc, they said they don't provide any amc, and information will be provided by the local kent service providers and gave the request number [protected].

When i contacted the local kent service provider,...

Kent,

Today one more technician visited to see my sick ro ace and tried replacing the faulty pump. Soon after replacing the pump he declared that in fact that the ro membrane has ruptured causing back pressure to damage the pump. Now he proposes to change membrane and water pump both. My question is how can so many problems crop up in a year old product despite regular service and maintenance? It is quite evident that either...

We are really very much depressed with the kent product as it does not keep water clean rather it starts forming green algae at the water outlet as well as at the base of tank. We have to clean tank after 10 days regularly for health perspective. We do not know about the problem and when we checked with service representative he also seemed to be clueless.

We bought this product with the hope that we will be benefitted with...

The customer service in pune of precision home appliances is hopeless. The representative mr jalinder shelke came to repair the leaking purifier yesterday. Did a shoddy job changed the filter and kept purifier leaking. He of course collected payment of rs 3600/-. I went back to the representative immediately. He said cant come now and will come tomorrow. He did not turn up. Now dealer says we cant do anything. Now i cant use water purifier....

Team,

I am writing this mail against the money being asked to me to pay to the dealer against the filter change within amc period.

I have "kent ro grand +" machine installed at my home with serial no kr[protected]... Amc for this machine was done in 03/september 2016 by m/s aquaair systems pvt ltd lucknow and filter was changed on 16 september. Since then no parts of the machine has been changed in this period...

Hello,

We purchased kent ro a few years back. After first year was over, i faced repetitive problems with ro membrane. This year i got it serviced on 12th apr while paying 4400 inclusive of ro membrane. It broke within 2 days & i was told that i've to pay for it again. Kent replaced it on 17th apr. It again broke 3 days back, i. E. 30-jul-17, 3 & half months after last replacement. Now, i have paid 2500 again. They say that...

I have purchased kent ro last year feb-16. During 1 year free warranty there was no issue. After that one person came to us to check filter and said prefilter cartridge needs to replace. But he open purification chamber also. After 15 days water started overflowing. We ask star marketing (Authorised servicing for kent) anather fellow came from star marketing and ask us to replace 3 filters. After that before 2 week it started beeping. Again...

Dear kent,

I maj parmil yadav bought kent ace mineral ro water purifier on 8.3.2016 from jaswant electronics, rama mandi jalandhar. At the time of purchase the product was described as superb by the sales representative. The product was installed by sigma care centre jalandhar. Following are the details of cost it has incurred to me so far:-
1. Outer cover sold by the technician = rs 250.
2. Replaced sedimentation...

I will provide a short and detail review on kent product. My recommendation is to do detail study on quality of water available in your area and product capability. I failed to do that and sale person took advantage of that and sold me a wrong product.
My area tds fluctuates from 800 to 1300.
I brought kent pearl (Rs.16000) 3.5 years back knowing kent is good brand and sales man form orange impex, pune insured it is best product...

Respect sir,

I have purchase one ro water purifier machine from kent through online snap deal on jan 2017
May purchase invoice copy is attached for your reference
I have lodged complain through phone no. [protected] from register mobile no. [protected]
And various dated docate no. Is [protected], [protected], [protected], [protected] after that
Only one time one service engineer attended at 21/38,...

This is the worst product i have ever purchased. I will suggest all not to purchase this product.in last 8 months i have spend 10k rs. And have never got any support from kent.in every 20 days this product has given me problems and i have changed every part of this product in last 8 months.
Every time they charged me every accessory fee and service charge fees
This is the horrible product....

To,
Poorvi enterprises
Home applicances
Bo: 29/27/1, c y chaintamani road,
Allahabad
Mob. : [protected]

Mera ro machine kharab tha maine complain kiya to company se service man date[protected] aya tha service karke gaya giska tds 160 se adhik bata raha hi eski wajah se pariwar ke kai sadsyoun ki tabiyat kharab ho hai hi. Jisme se meri natin ko dayriya ho gaya hi. Doctor ko dithana pada...

Still my ro not working. I’m using kent ro prime since nov-2016 and same not in working condition since may-17. Kindly note after installation machine has given frequent problem. We have logged complaint 15-20times via call on this no-[protected] in this period and every time engineer was attended and ensure that the machine fault has rectified but after 10-15 days machine has stopped automatically, before one month engineer has replaced...

I hv booked demo in kent ro. They said its free of cost nd some1 from kent come to ur house nd gives demo which water purifier suitable for u. After 2-3 days i received a call from their local vendor aryendra ([protected]) that demo is not free.. They want petrol charges.. And my parents give them.. I called to customer care they said we don't charge anything... I said then raised this issue... And refund my amount.. On daily basis i m chasing...