Kent RO Complaints & Reviews

We had purchased a Kent RO for our office at Gangtok, Sikkim. Within one year of purchase the company provides outcomes free servicing of the machine. We registered a complaint for free servicing of the machine with Kent helpline service request no.[protected] on 19.06.17, SR No.[protected] on 04.07.17. But the complaints were cancelled automatically. On calling the representative told that we have to give him travelling charges of Rs.500/-...

We purchased a new peace ro uv for rs. 15500 in april 2016. Local engineer came for service of my ro and ask me to change candle set as ro is installed one year back. He installed new pump set for rs. 2700 plus 300 service charge on 26.06.2017.
Before that in december 2016 we did.a.servicing for air lock in purifier
Now that person is telling me to take a 6500 MC for whole year as any time RO or UV will stop workingor do a...

Despite my 20 calls on [protected] for last 5 days, nobody has visited to my home for reinstallation of kent ro. This is very unfortunate. Poor costomer service. I was told that no technician is available. If company is not able to serve then what is the purpose of so much marketing & selling.

Regards
Deepak kumar
[protected] (Reg. No)
[protected] (I am currently available on this no)...

These guys are cheats! I subscribed for AMC with them. When I had a problem with my filter, their technician came and told there is a problem with the filter and the filter needs to be changed. Once I told them we had the AMC, the technician called up his manager and then the technician tells us that there is no problem with the filter and that he will reset the alarm!
After questioned more the technician there was a problem with...

Sir,
This is second time I am complaining because no one is listing to me on cutomer care no.
I called Kent for Servicing of my Kent Peral model. It was not dispensing water from outlet. One Mr. Dharmender came (MB:[protected]) on 22nd of May which was a voting day of MCD election. After 15 days same problem occured. I contacted Kent & they replied that it is over 15 days so you have to register complaint again & have to...

My request number [protected] has been cancelled, and also my previous service complaints have been cancelled.
why for a customer requesting a service request and the company is often cancelling?. is it a response from a top company to behave with its customer.I have complained for service request 3 times as of now, but they are cancelling my request again and again, what a kind of response to a customer given by the company,
the...

Hi we purchased Kent water purifier just 3 months back. Today we noticed whitesh particules in water. We called service guy and he said fungus has formed in the tank.. we have 3 year old child and we were shocked to see such a poor performance by Kent.. so the service guy asked to fill the tank and empty it once and he said it should be fine.. but I did 3 times wasted liters and liters and still the same.....

As i have have bought kent to grand + in lucknow after one year all the parts of machine gets changed. We have spent about 8000 rupees within six months on my kent ro machine. Now i have have done amc of my kent ro machine. But now also after taking amc my machine stops working yesterday. But the technician is telling that motor of my kent ro machine is not working properly. And the technician is telling that your motor will not changed under...

We purchased a new peace ro uv for rs. 17500 in april 2016. Local engineer came for service of my ro and ask me to change candle set as ro is installed one year back. He installed candle set for rs. 1450 on 18.05.2017. After that ro stops working and i have lodged complaint then local engineer came to my house and installed membrane for rs. 2800/- on 10.06.2017. After working for 7 days then ro stops working. Then i again lodge the complaint...

Pathetic service by kent customer care and service engineer name mr. Vasu from dynamic ro services bangalore.
Speciality about dynamic ro services is they want to make money.
My ro was just 1 year old and hardly used, still service engineer gave excuses to change the filters to make money.
He also said to change the membrane in order to make more money, when i said no, he did something in ro and it started giving problems...

I have been trying to get a service done for my kent ro machine since last one month. My machine is in contract but still kent service team is unable to do the service. I have tried to escalate through there customer helpline as well as through chat and email but no resolution. They do not have trained customer care representative and are unable to respond to my service request. When i ask for escalation, they simply put my phone on hold...

Sir,
My Kent prime RO 9 lit. Water filter Purchase 1 jun 2016 but many time not filter water properly, this problem again & again complain raise your care center & Kent service provider but not resolve my problem and cancal my complain without response & very poor service, Again I feel fool and your not serious my complain, I am not satisfied your Kent service and i feel my big mistake purchase your Kent Prime RO 9 lit. I anyone not...

I have bought a kent ro uv purifier for 11, 000 two years back, since then i spend 600 rupees every 2 - 3 months on its filter and some inner part. Everytime we change those parts, water flows perfect for some days and later on starts giving problem. I live near by airport area where water quality is good and water flow is 24*7, still this kent purifier cant handle less stress here. I could have bought some other purifier then kent purifier....

My request no. Is:[protected]. On 16th june, 2017 there was an issue in my kent ro so, i raised a request. On 17th, a technician came and changed all parts n i paid rs.6700 for it. Next day again an issue arosed and again a technician came on 18th n charged rs.300 for something which earlier technician didnt check. Again same issue as on 18th occured and on 21st june though this time, i didnt pay but the technician again changed a part...

I have purchased kent ro superb yesterday, am very unhappy with the product and the services provided, after getting my product i kept on calling service boy to visit and install my product which kept on getting delayed eventually late evening he came, however very irresponsive on questions. Once installed machine was displaying high impurities on asking him, i did not get any response also strangely they do not connect the machine to the...

Within 2.5 years of purchase today i saw machine is not working, there is proper water supply and electricity. Called call centre understand that i will be charged and others things extra. Is this so poor product failed in 2.5 years.
Complaints no[protected]

It's very surprising to ask them about, nothing is covered still to charge a couple at rs.2000/- that men's it is very clear that they have fitted substandard parts....

Hi,

Its been 15 days+ i made a complaint ([protected]). Once engineer visited my house but issue was not resolved and he told us its a basic model so you need to come to our shop we will not provide us the service to your door step. So i again go to the shop for the repair work and i don't know what they did? Issue is not yet resolved. I call customer care they gave me new complain number ([protected]) and assured me they will...

We purchased a new peace in september month but till today the set is getting problem every 10days. Till now the local engineer came 10 times to my house but the problem is not solved till today. The set is having wire kit problem and stops every time and it is not solved by local mechanicsand till now 3 engineers came to our house but the problem wasnot solved. If a consumer gets this much problem why the middle or higher management doesnot...

I have launched service request call to attend my kent ro purifier. They have send message and called me for the confirmation. But no one come to attend the purifier. So to follow up i have called the number i have received in message. That person give me confirmation for attending the call. Then suddenly i received message for the cancellation of the service. I don't know why they have canceled my service request.
My service case...

Hi i am a customer of kent water purifier and so is reason i am suffering from last 6 month.
I still don't have any hope that you will respond so decided next to consumer forum.
My purifier is not working since december and i called your customer care twice and got assurance that your engineer will be visiting which has never happen.
I will not suggest anyone to buy your filter and suffer....