Kent RO Complaints & Reviews

My request number [protected] has been cancelled, and also my previous service complaints have been cancelled.
why for a customer requesting a service request and the company is often cancelling?. is it a response from a top company to behave with its customer.I have complained for service request 3 times as of now, but they are cancelling my request again and again, what a kind of response to a customer given by the company,
the MD of my pin code 600054 dealer Mr. Dakshnamurthy is speaking vulgar words that he will not come to check my machine as i did not pay a sediment filter cost of Rs.500 last time, at the time of demo, only he told the machine has 1 year warranty, it is his fault on demo that he failed to inform me only 6 months warranty for 2 of the filters in the machine, and now he is cancelling my request on service. please help me out in this case, such a dealer like this is making the company's name and logo to suppress like anything

Hi we purchased Kent water purifier just 3 months back. Today we noticed whitesh particules in water. We called service guy and he said fungus has formed in the tank.. we have 3 year old child and we were shocked to see such a poor performance by Kent.. so the service guy asked to fill the tank and empty it once and he said it should be fine.. but I did 3 times wasted liters and liters and still the same..

As i have have bought kent to grand + in lucknow after one year all the parts of machine gets changed. We have spent about 8000 rupees within six months on my kent ro machine. Now i have have done amc of my kent ro machine. But now also after taking amc my machine stops working yesterday. But the technician is telling that motor of my kent ro machine is not working properly. And the technician is telling that your motor will not changed under amc scheme but they are telling that moter can be repaired

We purchased a new peace ro uv for rs. 17500 in april 2016. Local engineer came for service of my ro and ask me to change candle set as ro is installed one year back. He installed candle set for rs. 1450 on 18.05.2017. After that ro stops working and i have lodged complaint then local engineer came to my house and installed membrane for rs. 2800/- on 10.06.2017. After working for 7 days then ro stops working. Then i again lodge the complaint theb again local engineer came and replace uv lamp for rs. 1450. Till now 3 engineers came to our house but the problem was not solved. If a consumer gets this much problem why the middle or higher management does not concentrating on this issue. We are filing a case against the company in the consumer court with 5days. Please refund all my money which is looted by your local engineer.

Pathetic service by kent customer care and service engineer name mr. Vasu from dynamic ro services bangalore.
Speciality about dynamic ro services is they want to make money.
My ro was just 1 year old and hardly used, still service engineer gave excuses to change the filters to make money.
He also said to change the membrane in order to make more money, when i said no, he did something in ro and it started giving problems within a week.
When i call customer care, they take no responsibility. They don't know anything about ro. They are just sitting there to make service request and each service request involves 500rs.

I have been trying to get a service done for my kent ro machine since last one month. My machine is in contract but still kent service team is unable to do the service. I have tried to escalate through there customer helpline as well as through chat and email but no resolution. They do not have trained customer care representative and are unable to respond to my service request. When i ask for escalation, they simply put my phone on hold for hours.
Have lost faith in this company and will not recommend kent to anyone.

Sir,
My Kent prime RO 9 lit. Water filter Purchase 1 jun 2016 but many time not filter water properly, this problem again & again complain raise your care center & Kent service provider but not resolve my problem and cancal my complain without response & very poor service, Again I feel fool and your not serious my complain, I am not satisfied your Kent service and i feel my big mistake purchase your Kent Prime RO 9 lit. I anyone not suggest this product.

Regard
Santosh sharma
Mo [protected]
Devendranagar tehsil Devendranagar
District panna (m.p.)

I have bought a kent ro uv purifier for 11, 000 two years back, since then i spend 600 rupees every 2 - 3 months on its filter and some inner part. Everytime we change those parts, water flows perfect for some days and later on starts giving problem. I live near by airport area where water quality is good and water flow is 24*7, still this kent purifier cant handle less stress here. I could have bought some other purifier then kent purifier. I seriously regret kent a lot.

My request no. Is:[protected]. On 16th june, 2017 there was an issue in my kent ro so, i raised a request. On 17th, a technician came and changed all parts n i paid rs.6700 for it. Next day again an issue arosed and again a technician came on 18th n charged rs.300 for something which earlier technician didnt check. Again same issue as on 18th occured and on 21st june though this time, i didnt pay but the technician again changed a part which earlier technician forgot to do. So, after paying rs.7000, problem still prevail. I called customer care & again requested for some better professionals and i also called pearl infotech (As i requested to provide some other service provider but im stuck with them as there is no other who caters to kent requests in my area) and complained but the lady didnt respond properly and while i was still on call n asked about when she would send a senior technician, i believe she disconnected the call. A good after-sale service speaks volumne about a brand and must be taken seriously. Really pathetic attitude and service by kent call centre and pearl infotech, bengaluru. If this problem doesnt resolve, ill will share it with your senior most personnels.

I have purchased kent ro superb yesterday, am very unhappy with the product and the services provided, after getting my product i kept on calling service boy to visit and install my product which kept on getting delayed eventually late evening he came, however very irresponsive on questions. Once installed machine was displaying high impurities on asking him, i did not get any response also strangely they do not connect the machine to the tap, you have to arrange for a plumber yourself or pay them 450 to get it done. Strange, how is machine going to work incase it does not get connected to the tap, since i was using aqua guard earlier they just connected it to the same line and avoided doing efforts. Since i refused to sign that installation is complete i got a call next day from another person who kept on arguing that you have to get it done yourself. Am very disappointed with kent on the very first day, the kind of services i got on buying the most expensive option available... Now machine cant work till i arrange for a plumber on my own secondly faulty machine which is not even producing clear water. First person who came in was lal [protected] and second who never turned up is neeraj [protected]

Within 2.5 years of purchase today i saw machine is not working, there is proper water supply and electricity. Called call centre understand that i will be charged and others things extra. Is this so poor product failed in 2.5 years.
Complaints no[protected]

It's very surprising to ask them about, nothing is covered still to charge a couple at rs.2000/- that men's it is very clear that they have fitted substandard parts. I am not going to pay, i will go to consumer court.

Regards,
Rahul aytulwar
[protected]

Hi,

Its been 15 days+ i made a complaint ([protected]). Once engineer visited my house but issue was not resolved and he told us its a basic model so you need to come to our shop we will not provide us the service to your door step. So i again go to the shop for the repair work and i don't know what they did? Issue is not yet resolved. I call customer care they gave me new complain number ([protected]) and assured me they will replace the damaged part after 4 or 5 days. I again call customer care as i have not receive any call from them so this time i want to talk to manager/supervisor but i don't know where all the supervisor are busy.

Please look in to this asap.

Thanks and regards,
Trilok kumar
[protected]

We purchased a new peace in september month but till today the set is getting problem every 10days. Till now the local engineer came 10 times to my house but the problem is not solved till today. The set is having wire kit problem and stops every time and it is not solved by local mechanicsand till now 3 engineers came to our house but the problem wasnot solved. If a consumer gets this much problem why the middle or higher management doesnot concentrating on this issue. We also want to file a case against the company in the consumer court if higher or middle management doesnot solve the issue because in warranty itself its coming this much problem means if after expiry no one cares about this.

I have launched service request call to attend my kent ro purifier. They have send message and called me for the confirmation. But no one come to attend the purifier. So to follow up i have called the number i have received in message. That person give me confirmation for attending the call. Then suddenly i received message for the cancellation of the service. I don't know why they have canceled my service request.
My service case id is :[protected]
Product code : 11007
Serial number : kr[protected]

Hi i am a customer of kent water purifier and so is reason i am suffering from last 6 month.
I still don't have any hope that you will respond so decided next to consumer forum.
My purifier is not working since december and i called your customer care twice and got assurance that your engineer will be visiting which has never happen.
I will not suggest anyone to buy your filter and suffer.

I have been requesting kent folks to come and repair my kent ro xl+ machine. Initially, two different so-called technicians came, suggested to change a part each time, took money and went off. The machine still wasn't working properly. 3 more times different technicians came in, did god only knows what, and the machine is still not working! Complaining with kent ro contact center, a promise comes in very easy each time that they will send someone in 48 hours. It's been 2 months now and don't know clock at kent is stopped or they follow a completely different time-frame!
I'm so disgusted with this product and top it all their attitude and service!
If there is someone at kent seriously interested in customers, please call me on[protected].

Hi all,

I have requested for a service to check on 13/06/2017 and he has spoiled the machine if contacted to kent on 14th june 2017 the response is not convincible and there is no senior technician nor bothered for a solution. Why these products claim to be a brand? Is there a way to reduce there ratings or provide customer the power to share the world they dont deserve that cost of 15k worth to be spent trusting the adds.

Buy kent grand 1.5 yr back cost rs. 17k. During this period around 6-10 times it is repaired. Kent ro have the service center for this ganga ro service center. When ro was not working then they (Ganga ro) service feared us by saying machine is not working and it will required around 3.5k rs to repair instead if that you can take the amc and will repair in that, we takes the amc for cost rs 4200 with the promise to cover all the parts if not working then they will replace. After that a servicer come and replace the filter only of cost 300-400 rs meas they told lie to take the amc. Also with in year 3 times already they provide service and replace some parts. But now at that time they are asking for 3200 rs again for pf part is not working.
What the standard and warranty and service they provide both kent and ganga ro. They are playing with the trust of customer on a company.
Request you to please help with such kind of foolish they have done with us.

Vikas verma
[protected]

I purchased kent ultra storage uv water purifier on 30.05.17 as per the attached tax invoice. Kent service centre person installed this water purifier with a duplicate pre-filter at the cost of inr 1200 saying that it is original kent pre-filter, as per the attached service request activity report as proof. I have informed about the duplicate pre-filter to kent service centre (Pune & pcmc) but still no action is taken on this issue. I request you to kindly replace the duplicate pre-filter with original kent pre-filter on urgent basis at the same cost. Please find the attached documents as proof. Also if possible kindly take strict action against the people who are installing such duplicate pre-filter in place of original kent pre-filter at the same cost.

Hi, i have the worst experience with kent ro service. I don't have words to express that.in brief, i have a problem with purifier. I called to kent service on may 29, i told the new address, but they registered for old address. After 2 days they called me when i was in office. I said i will be available till 11 am or after 8 pm. They said they would come at 10 am next day, but they did not come. They called again next day afternoon, i said the same. They said the same. But the same. They did not come and called next day afternoon, i said i will not be available during friday to sunday. They cancelled the ticket. I called and registerd a new complaint they said it will be done. When i called to engineer next day he said he is at different location. He dont come. And the next day i got sms saying the ticket canclled. I called to customer care, they said the ticket closed because i have postponed service repeatedly. I had a serious discussion with the call center people, she forwarded my call to a serious team member. I had a long discussion with her, she said she had a discussion with the area manager, and it will be addressed by next day morning. But there is no response. I had to call call center and again register new complaint ([protected]). I got sms with the engineer details. He said, he is in leave, will come tommorrow. I don't know howmany days i still need to wait for the service. Really got irritated with the kind of service they are providing. I did another mistake purchasing another kent product for my parents who stay at another location. I learnt lession for doing that mistake. If the company really takes care and consider highest priority for customer service, the servicinng people or third parties do not neglect the customers like this. If possible please take action on this. Thank you.