Kent RO Complaints & Reviews

Hi

After the last part change on 20th july, again within 15 days, the kent ro has stopped working, the kent guy came and asked me to change the pump which would cost me rs.2700/-. That guy is saying this is not only happening with you but all people. Nothing new.

So what is happening here? I am now dead sure, kent is making us people to buy such low quality products at a very high price and then looting again by maintenance of the products. Within 1 year of buying the product, i have been forced to change all parts of the kent ro and almost spent around 10000 rs on it for a product of 21000 rs.

I want kent to refund the full purchase amount.

It seems to me there is no other way. But i am forced to other action and will go to the consumer case and file a case against this.

Thanks.

I am looking to purchase a full amc (Annual maintenance contract) for my kent ro grand plus water purifier. The manufacturing warranty has expired recently on 4/07/2017.

When i raised the service request for the amc, they said they don't provide any amc, and information will be provided by the local kent service providers and gave the request number [protected].

When i contacted the local kent service provider, the amc charges mentioned by the technician is rs.6500 with only one time replacement of filters and membrane which i think is very costly and unreasonable as tds level at my residence is not so bad and doesn't require much maintenance.

Why don't kent provide the fair details of amc charges centrally /univesally instead of diverting to the local service providers?

Very poor service by kent, they don't even care at responding to the customer's queries

Kent,

Today one more technician visited to see my sick ro ace and tried replacing the faulty pump. Soon after replacing the pump he declared that in fact that the ro membrane has ruptured causing back pressure to damage the pump. Now he proposes to change membrane and water pump both. My question is how can so many problems crop up in a year old product despite regular service and maintenance? It is quite evident that either quality of the product is inferior or sabotage is being caused by the maintenance crew. This is shear fraud. You want your customers to spend 50% of the overall cost of the product within three months after completing an year?

I request you to take appropriate steps and provide us justice or please tell us where exactly to discard this piece of joke.

We are really very much depressed with the kent product as it does not keep water clean rather it starts forming green algae at the water outlet as well as at the base of tank. We have to clean tank after 10 days regularly for health perspective. We do not know about the problem and when we checked with service representative he also seemed to be clueless.

We bought this product with the hope that we will be benefitted with this but it has become a problem to us.

The customer service in pune of precision home appliances is hopeless. The representative mr jalinder shelke came to repair the leaking purifier yesterday. Did a shoddy job changed the filter and kept purifier leaking. He of course collected payment of rs 3600/-. I went back to the representative immediately. He said cant come now and will come tomorrow. He did not turn up. Now dealer says we cant do anything. Now i cant use water purifier. Please help.

Team,

I am writing this mail against the money being asked to me to pay to the dealer against the filter change within amc period.

I have "kent ro grand +" machine installed at my home with serial no kr[protected]... Amc for this machine was done in 03/september 2016 by m/s aquaair systems pvt ltd lucknow and filter was changed on 16 september. Since then no parts of the machine has been changed in this period...

Hello,

We purchased kent ro a few years back. After first year was over, i faced repetitive problems with ro membrane. This year i got it serviced on 12th apr while paying 4400 inclusive of ro membrane. It broke within 2 days & i was told that i've to pay for it again. Kent replaced it on 17th apr. It again broke 3 days back, i. E. 30-jul-17, 3 & half months after last replacement. Now, i have paid 2500 again. They say that they give a guarantee of 3 months only & that it can break again. I paid twice for the ro membrance last year as well.

This is absolutely disappointing & disheartening. Wonder why we invest in a brand like kent. We had pretty good experience with a local unbranded ro which worked wonderfully for 10-12 years.

Instead of paying 10-12k every year, why don't we purchase a new kemt ro every year.

No buyer should purchase kent product ever.

I have purchased kent ro last year feb-16. During 1 year free warranty there was no issue. After that one person came to us to check filter and said prefilter cartridge needs to replace. But he open purification chamber also. After 15 days water started overflowing. We ask star marketing (Authorised servicing for kent) anather fellow came from star marketing and ask us to replace 3 filters. After that before 2 week it started beeping. Again we contacted star marketing. Anather fellow came and ask to change ballast/choke. Interesting part is on cover of ballast not for sale is written but he charged us 950+300rs.
I am really fed up with kent ro. I spent 14-15 k for purchasing and after warranty anather 10k rs. It's really rediculous that such a costly and branded things has such issues.

Dear kent,

I maj parmil yadav bought kent ace mineral ro water purifier on 8.3.2016 from jaswant electronics, rama mandi jalandhar. At the time of purchase the product was described as superb by the sales representative. The product was installed by sigma care centre jalandhar. Following are the details of cost it has incurred to me so far:-
1. Outer cover sold by the technician = rs 250.
2. Replaced sedimentation filter and activated carbon filter during warranty period = rs 1000.
3. Technician insisted on installing pre filter =rs 850
4. Replace ballast for rs 1250 in the month of may 17 with service charge of rs 300.
5. Routine service for rs 300 in the month of july 17.

After all this my ro has again stopped working on 24th july 2017 and technician from sigma care centre is asking for rs 2400 more for replacement of pump.

Do you think i should be investing rs 6350 on a product which is barely an year old? Are all your products fraud? Or is it sigma care center taking me for a ride?. How can you do this with army personnel who all are defending your country. Is all your money being spent on hiring hema malini? This is ridiculous.

If you people have faintest speck of responsibility, please address the issue or take back your lousy product.

I will provide a short and detail review on kent product. My recommendation is to do detail study on quality of water available in your area and product capability. I failed to do that and sale person took advantage of that and sold me a wrong product.
My area tds fluctuates from 800 to 1300.
I brought kent pearl (Rs.16000) 3.5 years back knowing kent is good brand and sales man form orange impex, pune insured it is best product...

Respect sir,

I have purchase one ro water purifier machine from kent through online snap deal on jan 2017
May purchase invoice copy is attached for your reference
I have lodged complain through phone no. [protected] from register mobile no. [protected]
And various dated docate no. Is [protected], [protected], [protected], [protected] after that
Only one time one service engineer attended at 21/38, g. C. Bose sarani, konnagar, hooghly. Pin - 712235
And he said that he/we can't give warranty support without warrant card certificate having authorized signature with stamp by installer company/agency.
When i purchase my machine from snapdeal, snapdeal service provided i. E datanet enperise, bandel, west bengal was installed my machine.

Every time/moment when i register my complain over phone then your service provider agency (Him matore hooghly, mobile no.[protected] -) ring us and said your machine is ok we can't give support or repair your machine if required any time because on online purchase machine and misbehave with my wife (Miss nabanita lodh. Mobile no. [protected]) and said dont lodged complain for this machine. Warrant service given by instalation agency only.

Now, my request to you kindly change service provider and send one authorized kent service boy for periodical maintenance because
Water test have been changed and tds is found high. If required i can provide machine serial number

Note : i have another kent ro machine which was expired warranty at 57/7, b. K. Street, prayag appartment, uttarpara, pin 712258 and register mobile no. [protected].

Please reply me

Thanking you,

From: suman lodh, (Mobile no. [protected])

This is the worst product i have ever purchased. I will suggest all not to purchase this product.in last 8 months i have spend 10k rs. And have never got any support from kent.in every 20 days this product has given me problems and i have changed every part of this product in last 8 months.
Every time they charged me every accessory fee and service charge fees
This is the horrible product.

To,
Poorvi enterprises
Home applicances
Bo: 29/27/1, c y chaintamani road,
Allahabad
Mob. : [protected]

Mera ro machine kharab tha maine complain kiya to company se service man date[protected] aya tha service karke gaya giska tds 160 se adhik bata raha hi eski wajah se pariwar ke kai sadsyoun ki tabiyat kharab ho hai hi. Jisme se meri natin ko dayriya ho gaya hi. Doctor ko dithana pada uski medical report attech hi. Doobara complain karne per 2200 rs. Ki mang ker hare hi jab ki abhi machine waranty me hi. Our kahi bhi warranty paper me nahi likha hi ki service ka ya machine ke parts ke badle jane per charge lagega. Abhi copy attech hi.
Atah shri man ji se niwedan hi ki uchit kayawahi karke 10-15 din me ro ko thik karwayen anytha mujhe cunsumer foram me jane ke liye swatantra hi.

Regard
Ram mani ojha
Ea - 1/255 ada colony naini allahabad
Mob. No. : [protected], [protected]

Still my ro not working. I’m using kent ro prime since nov-2016 and same not in working condition since may-17. Kindly note after installation machine has given frequent problem. We have logged complaint 15-20times via call on this no-[protected] in this period and every time engineer was attended and ensure that the machine fault has rectified but after 10-15 days machine has stopped automatically, before one month engineer has replaced all filters and some other parts on chargeable basis (3350/- approx.) but still machine is not working. I’m following last one & half month but still i’m not seen any improvement. Awaiting for positive response.

I hv booked demo in kent ro. They said its free of cost nd some1 from kent come to ur house nd gives demo which water purifier suitable for u. After 2-3 days i received a call from their local vendor aryendra ([protected]) that demo is not free.. They want petrol charges.. And my parents give them.. I called to customer care they said we don't charge anything... I said then raised this issue... And refund my amount.. On daily basis i m chasing customer care seems they are not interested in refunding my balance... This is cheating... Everytime i chatted to the customer care they said: "we regret this and request you to please wait you will be contacted soon for the same". I have waited 48 hours no calls no msg no emails i receive regarding this... I just want to buy a water purifier from kent.. Now i m not interested at all. Just want my refund they took my parents.. And that delivery boy gives a false demo to my parents.. Some iron rod put into the boiled waiter.. Water goes brown... That's it... This is not the standard procedure... Now i m not going to buy anything from kent... Please help me...

We were handed over an old and used kent ro from unilet hsr bangalore store. On complaining about same to kent ro team, they have not taken any action so far from last 2 months and not replying to even emails. They are highly unprofessional and even the parther they work with (Unilet) are poor when it comes to customer complaints. I have raised complaint with consumer court also online, and there also kent is updating wrong status mentioning customer is unreachable everytime.
Even if you google about kent complaints online, you will find plenty online and all are pending from years. They do not bother to look into the issues.

Purchased kent grand plus (Ro+uv+uf+bla bla) through paytm. After paying around 15k just for trusted brand, the product quality is very bad.
Warranty start date was 4jan17. After exactly 6 months, machine started making lot of noise & water stopped filtering. So i raised a service request on 10jul[protected] but after a day or 2, service request got canceled without any reason. Again i raiser another request on 11jul[protected]. After service request, received a message in which it was clearly mentioned that "your machine is under warranty, no service charge will be applicable".
The second service request was fortunately attended. But, they said that ro filter is damaged & need to replace & all filters will have warranty of 6 months only, so, we need to pay 2500rs for new filter. It was very bad! After spending so much money for branded filter again we need to spend so much money for filter replacement which has warranty of only 6 months & has poor build quality which lasts only for 6months.
Again received message on 14jul17 that service request has been canceled (Shocked to see this msg because it was attended already! Worst system to update customers)

Should have gone for other brands. Decided to never ever suggest kent to any of my friends or family.

Below is details of service guys who attended on 12jul17.
Rm distributors : mr. Avinash & mr. Mahesh

I purchased a kent excel ro on 05/4/16.in july 16 its membrane got burst and was replaced by the company without any payment. Amc was done on 7/4/17. Now on 25/7/17 ro started alarming and the purified water stopped kent technician told me that all filters and membrane is to be replaced costing 4500/-. When i resisted he told that still the membrane is to be replaced. I was having no water to drink so i was forced to pay rs 2750/-. The company has set a device in the ro so that after one year the alarm will be raised and the water will stop and the customer will be forced to pay for the filters. It is a case of cheating

Maine kent pride ro 6 -7 mahine pahle gaya distributer panna lal ji ke yahan se liya tha. Jisme jankari nhi rhne ke karan guarantee paper nhi diya gya.. Infinity r. O kharab hai jb customer care ko phone kehte hain to wo btate hain ki koi record maujud nhi hai. Jabki machine pr no alg hai aur machine ke dibbe pr no. Alg hai. Mujhe lgta hai mere sath cheating ki gyi hai. Mujhe service provide ki jaye wrna mujhe consumer court ka sahara lena padega.

Ro water purifier making lot of noise while purifying water... It's also vibrating more than normal... Informed the distributor 3 days before and he told me that he had logged the complaint... But no action taken so far. Very poor & bad service to the customers. Plz take fruitful action to solve this problem..
Customer name, - arup sikdar.. Village-kotasur.. Post-kotasur... Police station - mayureswar... Telegraph office - sainthia.. Pin no - 731213... District-birbhum... West bengal... Mobile no - [protected]... [protected]...