| Address: Gautam Buddh Nagar, Uttar Pradesh, 201309 |
| Website: www.kent.co.in |
Hi, i have the worst experience with kent ro service. I don't have words to express that.in brief, i have a problem with purifier. I called to kent service on may 29, i told the new address, but they registered for old address. After 2 days they called me when i was in office. I said i will be available till 11 am or after 8 pm. They said they would come at 10 am next day, but they did not come. They called again next day afternoon, i said the same. They said the same. But the same. They did not come and called next day afternoon, i said i will not be available during friday to sunday. They cancelled the ticket. I called and registerd a new complaint they said it will be done. When i called to engineer next day he said he is at different location. He dont come. And the next day i got sms saying the ticket canclled. I called to customer care, they said the ticket closed because i have postponed service repeatedly. I had a serious discussion with the call center people, she forwarded my call to a serious team member. I had a long discussion with her, she said she had a discussion with the area manager, and it will be addressed by next day morning. But there is no response. I had to call call center and again register new complaint ([protected]). I got sms with the engineer details. He said, he is in leave, will come tommorrow. I don't know howmany days i still need to wait for the service. Really got irritated with the kind of service they are providing. I did another mistake purchasing another kent product for my parents who stay at another location. I learnt lession for doing that mistake. If the company really takes care and consider highest priority for customer service, the servicinng people or third parties do not neglect the customers like this. If possible please take action on this. Thank you.
Jul 17, 2017
Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint.
Jun 13, 2017
Updated by Nageswara Rao Vallabhaneni This not an exception case where it happened to be one out of 1000 cases. It is happening to most of the requests . The request which I raised for the installation of second product also got cancelled after 3 days saying the customer postponed. But he did not contact us.
Verified Support
Jun 13, 2017
Kent RO Customer Care's response Dear Mr. Nageswara,
we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.
Warm Regards,
Team Kent
Verified Support
Jun 15, 2017
Kent RO Customer Care's response Dear Mr. Nageswara,
as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.
Warm Regards,
Team Kent
![Hindware Sanitaryware Collection [HSIL]](/thumb.php?bname=1&src=hindware.jpg&wmax=182&hmax=300&quality=90&nocrop=1)
Hello,
TODAY THE SAME THING REPEATED AGAIN!! Even after so much communication. First I get confirmation from KENT that person will come and you be at home at 7pm. Then I only call make call and he says another half an hour. Then I keep calling and there is no picking up my call on other side.
How I got the confirmation today:
1. I got email from KENT saying my complaint number is[protected]. Some one will call me. 2pm today.
2. The service person calls me.
a. I ask his name, he is reluctant to tell his name.
b. Again he asks can I come now only. Assuming we will be ready at next instant.
c. I ask him what happened yesterday, he cuts the phone.
d. I call back there is no pick up.
3. Then I call KENT customer care “+[protected]”. This number they sent me in mail.
a. I explain them above scene.
b. They confirm that today service will happen.
c. They assure that today 7pm or later service will happen.
d. I request the call me 7pm onwards and check that the person visits to my place. They agree.
4. Then I got the call from service person.
a. I told him 7 pm onwards you can come. He agrees.
b. I also tell him the issue (which I told yesterday also), that due to overflow he has to get float switch ready.
Same story repeats today:
1. Evening 7 pm I call service person[protected].
a. I ask him when he is coming. He says I will call you.
b. I ask approximate time? He says half an hour.
2. I email KENT at 7:45pm explaining same, they do not get back.
3. I call the same person at 8pm and then at 8:30 pm. He does NOT pick up the call!!
4. I report to KENT over e-mail. They do not get back!
You have confirmed today that you repeatedly do negligence and harass your customers.
I am assuming above is intentional as even after so much communication same thing is repeating.
Also even after so many mails and complaint, there was NOT a single call from KENT to me checking the status. Even after my request today to call back and check.
In my opinion:
1. You are NOT honoring your commitment of resolving issue in 48 hours.
2. Repeatedly doing negligence as explained above.
3. You are NOT honoring law and order system as you are repeating same harassment to customer again and again, even if the case is filed with consumer court of govt India.
4. You are signaling to people of India, in general, through this forum, that you can easily breach your commitment to customer. You can be easily negligent to customer and do NOT care for his harassment due to behavior on your part.
I WANT TO REQUEST LEGAL ASSISTANCE FROM CONSUMER FORUM TO FILE THIS CASE AND TAKE IT TO JUSTICE!
Regards,
Paresh Udawant.
[protected].
PS: I am sending voice recordings of calls over other mail ID, in reply to yesterday's mails.
1. Total INR 2650/- . INR 250 for float sensor, INR 350 for service charges, rest for all filters except RO membrane.
2. The TDS control of this product is not automatic you many consumers perceive it as per advertisement. There is internal valve which needs to be adjusted with screw driver. There is creep in TDS of water after adjustment. When the service person did it it was near 100 (for input TDS of 200) and he said it will settle later. He did not have time to wait for it. The 3rd day the TDS is around 18 for input TDS of 190. If you do not have TDS meter, you will feel water is tasting so good but you will be dangerously consuming low TDS water. These thing s are unfortunately so tough to fix in India!
Anyways I needed to update that service part they did, fixed and overflow issue and went.
Regards,
Paresh.