Kent RO Complaints & Reviews

This complain is with respect to a major fraud being carried out by your customer service partners in lucknow.

I has booked the below service request as filter change alarm was beeping on my ro:
Complaint no:[protected]
Registered mobile number: *
Owner: rekha k*
Date & time:[protected], around 9:50 am
Address: *, lucknow

Around 10:30, i received call from kent ro that a...

Hi Team,

Since 5 days the worst Kent water filter is not working, it's being 1month the stupid technician has replaced 4 filters and took 2300 and now he comes up and say you need to pay for service and need to pay for the part where it's being only an Year old I spending more money on this worst brand I want my money back and u guys take your product.

I called up customer care they misguided me saying u don't...

I was purchase kent grand plus model dated on 19/05/2017, as per the TAT within 48 hours Installation is complete but still not a single response from ur side and when i call to customer care they said due to no response on call we close ur request.
But the fact is that nobudy can call me related to that and i never shut my phone at any cost due to my work profession. So don't lie with us solve my issue today on urgent basis otherwise...

I brought and installed a Kent water purifier couple years ago, I nicely covered and disconnected the machine and left to U.S. I came back a year after and used for 2 months and the machine started leaking. I called and a service technician came. He told me the filter need to be changed and he also told me just using for 2 months, the filter is so bad and asked me to buy filters in bulk and he will come and change every 2 months. I paid Rs...

My registered mobile no. Is [protected] and [protected]. I purchased one ro kent manufactured by m/s ro kent in july 2016 from vijay sales model town delhi vide bill dt. 26.6.2016 for rs.15400/-. Details already mailef to the company. Product is still under warranty.
Since installation it has not been working properly. I made variours calls. Water flow has been very low and thete is some gap in the machine lid and water tank. Engineers...

I bought my Kent RO which is still under warranty. Suddenly water stopped getting filtered. When I made complaint in Kent RO customer service, they confirmed that my product was under warranty and I will not require to pay any charge.
But when the servicing guy arrived he kept stressing on seeing the warranty card and said that he will require the warranty card or invoice for changing the effected parts else we have to pay Rs 3500....

I have purchased Kent Grand Plus 8-Litre Mineral RO+UV Water Purifier (KR[protected]) installed on 9th Jan 2017 my machine is in warranty. There is leakage in transparent cover and purified water level indicator.I put service request case id [protected] which is closed but leakage is not repaired. You service engineer has visited and mentioned that leakage is not covered in warranty. He mentioned that senior Kent engineer will call us shorly.their...

I requested for repairing of the water purifier as it is leaking from inside and we are unable to use it lest the unit gets damaged. My complaint no is[protected]. I lodged the complaint on 15 May 2017. Your staff told me that one Mr Sandip. He didnt turn up even after 3 days. On 21 May I was informed that it was assigned to Mr Pandurang. After that i was informed that the complaint could not be serviced and they are cancelling the complaint....

This is the worst customer service I've ever had to deal with. No response from the agents who are assigned and the customer care folks keep saying no issue with that.

Is this how any organization is supposed to deal with the customer requests?

I'm sure the customer base is vastly declining and these kinda of responses are not going to help....

We have been using Kent Water Filter since 2 years or little more.
Till it's warranty period, there was negligible problem in it.
But immediately after the warranty period problem started in this product. They started to blame the quality of water, electricity and each time they come for servicing, they started changing parts.
Problem occurs in every 2/3 days, they come, fix and get the hell out.
I found it as...

Sir,
My Kent prime RO 9 lit. Water filter Purchase 1 jun 2016 but this time not filter water properly, this problem complain raise your care center & Kent service provider but not resolve my problem & very poor service, i am not satisfied your service and i feel my big mistake purchase your Kent Prime RO 9 lit.

Regard
Santosh sharma
Mo [protected]
Devendranagar tehsil Devendranagar
District...

I i am an owner of kent water filter.I bought it on may 2015 and i was told 4 free filter changing.
3 times your team changed the filter without any problem.
Today i got a call from "najma" thats what she told her name,
she was like threatening me saying that i must take warrenty otherwise she will not be responsible for any complaint that comes to the filer, and all 4 free services is been done.
If only i take...

Extremely disappointing service. I had raised a complaint which they couldn't close within stipulated Time. So they closed it and opened a new one. Now they are saying that they will come within stipulated time. Why in the first place did you close my first complaint. I think it's a team of cheats and liars.

My initial complaint no.[protected]
New complaint no.[protected]...

Sir
I have kent pearl model which is now out of warrenty.
Few months ago it was cockroach problem & it was solved by providing upper lid for free of cost six months back i changed all filters & other part worth 5000rs. Last month there was water outlet problem. Engr. Came & checked all the parts & found every thing is fine he just clean one filter & problem has been solved. But after 17 days same problem...

Dear sir / madam,

I am writing this mail in utter despair and dismay for my recently purchased kent prime machine with serial no. Kr[protected] (Date of

Installation 13/03/17).

Getting extremely foul smell (Some sort of decomposed mass) from the purified water that was coming out of my machine, i booked a complaint (No. [protected] dated 12/05/17) with your national service no. [protected].br...

Sir/madam, this is to inform that kent agency in Thirumulaivoil Chennai and its Owner Mr. Dhakshinamoorthy is performing their service worst, it describes as if kent is a non valid company... I have installed kent supreme in my home by the above agency in respect when i asked a demo to the kent company, the agency didn't provide any valid information about the machine, they themself told me that only kent supreme suits my water with above...

Why u misleading people for free installation, as i called to your service center they told me if you open your packed box, then service charge will apply, plz tell me why i can not open my purchased things to check is this is same inside box as i purchased as so many fraud and broken items may be inside box. Why not kent stop misleading type this above if bloody does not want give ur service properly. Nonsense thing happened...

This Kent Mineral Ro dealer name Rain Drops Services
earlier by the name of Good Mineral have been fooling us for the past 5-6 years.

They take AMC of 6000/5500 and take us through hell to provide service they take a minimum 10 days to attend.

In Feb I called up the kent helpline no and the guy from Rain Drops Services came since my AMC was going to expire on 15/02/17 they gave an AMC for which they charged...

I bought new kent today and got installed it is overflowing i called the technician he informed again you have to book a call kent can check my mobile number is [protected]...

We purchased your Kent Ro from navy canteen. Initially we were satisfied with the product. For your information I'm continuously taking AMC which shows that no other technician has touched the product. For last few years I'm observing that I've been cheated. On 26th April, the complaint was attended by the technician infornt of me, when I questioned him about the problem he said the problem is with the pump and then he took out the pump from...