Kent RO Complaints & Reviews

I had taken Kent RO system in UAE and paying AMC charges every year to Agency who sold me Machine.
The agency name is AQUAPURE FZC. mobile +[protected].
web site is www.kentrouae.com

He has taken 450aed last year in 2016 for AMC effective from 1 Aug 16 for 1 year which is being regularly paid till 2011 but they are not giving any service for last year and saying no guarantees and even filter cartridges are also...

I purchased Kent supreme last year in June, Its not working since past 6 days now. I purchased this from SRI SAI RAM ENTERPRISES, Berhampur, Odisha. I firstly complaint him about the problem he took 2 days and still didn't solved the problem and his behaviour was also not good then I registered the complaint in toll free(Complaint No [protected]) they registered the complaint and I received the call from some service centre but as I have...

I purchase kent ro 13.08.2016 product in warranty i registered complain in help line [protected] he give me request number[protected] i continuous follow up & request many times with long call humble request but he unable to give me service & he say i am not contactable during the call he give another request number[protected] company unable to give me service .

a lot followup by call in help line for service request but...

I have a kent ro purifier installed some 9 years back. My experience till date is whenever the tank is opened by their technician, we find mud, sand, dirt etc in the tank. This is the purified water that kent delivers!!! Secondly after each servicing the water tank overflows:) either i need to change the suv or the smpms.. Does kent not get enough sales so they need to fulfill their sales figures by such ways!!! Their engineers say they are...

The purifier which we have becomes dysfunctional every 2 months. Due to this we have to buy something or the other costing 500 bucks. It's only been a year and the situation is getting worse. Every time the repair man comes with a lame excuse. Sometimes it says that the carbon filter is not working or the water pressure is too high or something just like that. We had bought this filter just 1 yr back and just after 3 months it started behaving...

Yesterday took confirmed appointment from [protected] for changing of candles at my residence # 009, MBR Sapphire Apartment, 5th Cross, Bohra Layout, Gottigere, Bengaluru-560083. Accordingly, I took leave today. Since morning, I am following up with [protected]. But still no one visited my residence for changing the same. Kindly ensure to send your technician today itself..Anil...

This is to express my disappointment regarding the motor change under the warranty, i was promised that the motor will be changed but nothing has been done. When your amc was sold it was promised that the motor will be changed.
The executive and manager are not receiving the call now,

Very disappointed with kent service and unprofessional executive and managers.

I would never recommend kent to any onebr...

Sir,

I have purchased my KENT RO in August 2015. In a mere time span of less that 2 years it created problem various times. and yesterday also it stopped working.

When we called ur executive for repair, they asked for Rs 4000 saying that three parts of the machine needs to be repaired.

I am very upset with the quality of products you are providing. This is not what i expected from a big brand...

First impression is itself very bad from the Kent RO isntallation representative. He had informed to come to install around 12 and didnot turn up till 3.30 pm and after calling we only got rude response.

Customer satisfaction is not at all given first priority. The representatives are the face of the company so they need to be trained first. I hope the company will give more thought on this....

I would like to share attention of Kent to investigate and take action against the looting happening with poor consumers. Its just a looting racket.
Last 2 years I am getting my AMC done with authorised service centre which is the only option left to the consumers. I felt to go ahead with this and expected a transparency.
Whenever there is a problem engineer visits and suggest parts replacement which is not in service agreement....

Bought the kent ro water purifier. Received a number of a guy for the installation. The guy named "putta" kept me waiting.

He said would come by evening. Then did not come neither picked up the call. Next day he called up saying would come by 10am... Came by 12pm after calling him a number of times. Then he mounted the purifier on wall. That's it. Did not even connect the water inlet tap. Said that this would be done by plumber....

I raised my service request for Kent RO on 22 april 2017. Request No:[protected]. As per Kent service, they should resolve within 48hrs.
Issues
1. Kent Service person called after 48 hrs.
2. He called around 10.30 and was planning to come after 1 hr.
3. Kent Service person was not ready to come before 11 am (As its too early for him) and after 4 pm (Its too late for him) as per communication with that Service...

Against service engineer- gurpreet singh
chandigarh
my kent ro was serviced by the above engineer but and as per his advice some parts was changed.
But just after two days, machine started to give some problem and a continuous beep sound is coming.

We contacted to this enginner several times after this and every times he is giving false promise that the same will be repaired within 1 hour, some times within...

Service representative from the below franchisee of M/s Kent has changed all the parts & charged Rs 8150/- yesterday but after one hour of working, RO has stopped on its own.

TDS level is also still very high around 125.

Can anyone in Kent help us or shall I move to the further action.

The name of franchisee came from Kent is -

Spacenet dth services
Comsari bazar, new Bowenpally...

I can see the water level indicator showing green algae in the tank. How to clean this and how to perform routine maintenance and how often?

Please revert....

I have a Kent UV water purifier. The motor pump and other parts were changed in Dec 2106. Now again I have the same issue as it is not working. I did book a complaint on 22.04.2017. After repeated call at Jammu Service centre, no body showed up for its repair. Every time the people at the service centre take it very lightly. My office is dependent on purified water only for drinking purpose. Facing such a hardship......

Good Mineral RO claims to be a Kent dealer. They are frauds. I took an AMC from them last year. After that I am never able to reach them. If I call 10 times they would pick my call once. They never turn up to service as promised. I had problems twice after going for AMC. Both the times I got my work done only after calling them repeatedly for weeks together and after bugging them with repeated complaints including direct complaints to Kent....

I am sumit tyagi. I purchased the KENT RO in October 2015 IN LALITPUR UTTAR PRADESH. Ball set was also installed to achieve a better performance. During first year, two or three minor problems came, but I ignored them and got the problems rectified by the kent technician who installed it. In this first year on a regular basis (after one or two moths), we also changed the filter of ball set. But now problems are coming regularly from last...

Yesterday a Kent service person fitted it. However, he didn't manage to even close the water inlet. As soon as he opened the cork, water started splashing all over kitchen. He tried to fix his nozzle even when there was water with high pressure. Once done he charged me 4500 (filter change + service charge). Soon after he left water started to leak from inlet pipe. I tried calling Kent office and the person who fitted it. Kent said they would...

Sir/madam,

We have brought kent water purifier on 12/04/2016 under the name [removed](Mob no: [removed]). There was an issue regarding water overflow on 11/04/2017. So we have lodged a complaint. They have sent someone for repair. They came the very next day and replaced a part regarding this. Within a few days on 18/04/17 there was another problem, this time regarding ro filter. They have told that there is a crack in the...