Kent RO Complaints & Reviews

Kent Ro — Kent Service Required
I Have been using a Kent RO machine for the past 2 yrs. The pump-motor joint has started noising. Last two week I trying to contact with nearest Kent service centre, but their response is too slow. So i requested to provide the service as soon.

Vijendra Singh
[protected]
Address : C/o. Murari Gupta, Saraimeera, Distt Kannauj (U.P.)

Would like to highlight a big scam being done by KENT

I had requested the AMC request on Kent toll free helpline in the month of Jan'17. Some executive visited next day and inform that he is authorized by Kent and charged Rs 8400 for 2 years AMC. Now when i had some issue with my filter i raised the complaint on the number given on slip. Though engineer came next day and charged Rs 200 again from my parents and did not resolved the complaint completely.

Next day i, e. on Saturday i spoke to one gentleman Mr Kundra and he confirmed that there is no such toll free helpline. Now i have below mentioned concerns :

1. How come some un-authorized service person got my details when call was made to authorized Toll Free no. for AMC
2. How come kent team denied that there is no such toll free helpline no. where as i called on saturday on same no. and also on marketing emails same no, is published.
3. How come the person who did AMC, changed the old candle and carbon with sealed pack KENT parts.

I have purchased the Kent Grand + water Purifier 2 years back. In 2 years there have been more than 20 complaints. Nobody repairs it properly. The worst part is the Kent Customer Care team. They are the most useless customer care team in this world. Whenever complaint is raised, they sends an SMS with a Technician details who never responds to the calls been made.

During the warranty period also I asked to changed the product but they changes all the spares for no use.

Kindly help how to deal with this situation, or let me know if I need to consider that my money is gone.

I am using Kent Water purifier 'Prime Mineral RO' for one year. the product started giving problem after 6 months. the technician changed one cartridge and again 6 months the issue started.

Since last 3 months every month the machine is breaking down.

The local support people are rude and not able to fix the issue.
I talked to them many times but they doesnt seem serious enough and they always that it happens.

i have written at least 5 times to the Kent Customer Care but they have not taken any action and i continue to suffer.

I had purchased Kent ro on Oct 2016 but with in six months it will not work properly yes high and bad quality water which not suit for drink. I have log complaint technician visit but he can't resolved problem he told to me problem solved with in 2 days but problem related to membrane he not solved by his hand his senior Mr oberai and Vimal mishra told to me not change membrane if my ro is in warranty so what will issue to why not change membrane. I think Kent ro means can't give better service so pl's resolve problems immediately. I[censored] not solved we meet in consumer Forum kindly resolved it.who will responsible for my family if drink bad quality and high tds water family members face problem like stomach pain due to Kent ro .

Dear Sir / Madam,

Kindly for your information i've purchase New Kent Ultra UV Water Purifier - X000NJ4VVP (Machine Serial No. - KR[protected]) Model Name - Kent Ultra, Model No. 11012 purchase through AMAZON (Invoice Number : BOM[protected] Dated 4th Apr., 2017. According company rules new product installation totally free of cost so, amazon given to me via mail kent customer care number regarding installation issue. So, i'll touch kent customer care for installation and they are vows service engineer will/definitely attend in my house within 24-48 hrs.But, when their recognized technician touch with me via phone regarding new water purifier installation, they will force me to purchase another filter/cartridge (price range 950/- to 1500/-) for new installation which unnecessary part of the new installation so, when i reluctant to purchase it, they will threat me via telephone to find out unauthorized technician with extra my pocket money regarding particular product installation.

Please resolve this issue early, without purifier water daily life very harsh to my whole family members. I'm old age people and suffer different kind of disease.

Regards,
Mr. Pratul Krishna Saha
[protected]

This is to bring in your notice that this is my 3rd Kent Grand + RO and I have faced the same problem with all 3 -
Motor Leakage after few years.

In the latest 1 that I have – The motor started leaking in 1 year 1 months (warranty attached).
I will not be able to afford the motor change so very often since the fault is in the design.
Please help arrange a motor replacement from Kent.

Have been using a Kent RO machine for the past 2 yrs. The pump-motor joint has started leaking. Last two week I trying to contact with nearest Kent service centre, but their response is too slow. Finally one person came and told me for the replacement of motor. Cost for this 2500+300. Why this much cost. From my experience I wouldn't recommend Kent product.

Dear Person,
This email is to inform you that my Kent RO has been a big trouble as every now & then RO encounters with some issue..

My registered no/details with Kent is: [protected] on the name of Mr Jai Kishan Gupta

This month the issue came thrice (in a week time), Kent RO technician informed that previously some parts has been put which are local and has caused damage to machine..

I have already registered complaints on the same to Mr Shivshankar & Mahendra of customer care but still no respite.

Need 2 actions without any relaxation:

1. Need all local/non working parts replacement FREE OF COST since this damage is caused by Kent appointed service centre/technician, who has been Involved in fraudulent and cheated upon the customer's trust and leading to defamation of Kent as company.

2. Naubasta service centre who was appointed has to be thrown out from Kent authorized service centre.

3. Since everytime I call-up Kent Customer care service I need to explain and follow-up a new person, which is waste of energy from my side and takes 30mins every time. Hence kindly appoint one single person and let him call me till this issue is resolved. Do not expect me to keep interacting with new guy every time.

Expect to listen from you shortly with fulfillment of all above points. Already because of Kent I have been suffering severely for last 1wk. Hope to see quick action and resolution .

Rgds
Deepak Agrahari
[protected]

After tremendous follow up they are not sending his technicians for machine repairing.

My machine no. Kr[protected].

Mobile [protected]

I have raised a service request - [protected] on 27th March. I got a message that no service charge will be applicable since the machine is under AMC. Today, I got the call from a technician - Amol ([protected]). He said that I would have to pay service charge since the AMC is not done with his Agency. Is this a joke? AMC is done with the company and not with the Agency. I want a strict action against Kent and want my AMC money back.

I bought a Kent Pearl RO water purifier on[protected] from SURAKSHA WATER (#3/2, 1st Floor, Bellandur Gate, Ambalipura, Sarjapur Main Road, Next to Drops, Bangalore-560102, www.surakshawaterpurifiers.com) after using it for 2 months it stopped working with continuous beep sound, I have lodged a complain to same dealer and they sent a technician immediately, after checking he told me the Controller is not working, So he replaced with a new one (11W UV BALLAST WITH AFC & PUMP CONTROL) and took the old one, when I asked for the receipt he said, since it is under warranty we will not charge anything so we will not provide any receipt for the same. I called the above-mentioned agencies and asked for the receipt they said we will provide it. However, they never come back. Even I have tried to reach the Area service manager, However, everybody told me like they don't know contact details. Sent a mail to [protected]@kent.co.in for seeking the contact details, However no response. I am just wondering if they want to isolate Area service manager from customers then why they have any such position? Today (25/03/2017) I lodged a complaint about Regular servicing and one guy from DYNAMIC RO SERVICERS came and when he opened the purifier he told me that the controller is DUPLICATE, after explaining him full story he took a picture and told me he will make a complaint about the same, though I am not sure if really he is going to do so. Today also I have called the SURAKSHA WATER and informed them about this, However, they said they will get back to me but no callback. Please help me in this situation and how I can get an original controller and how KENT is authorising these kinds of dealers.

I purchased a kent ro water purifier about three years back from army canteen.

Few days back, the filter etc. Of the system were changed by a technician of the company on our request and the required amount was paid to him. Till that time it was working properly.

Recently the system started giving trouble. A complaint was lodged vide complaint number[protected] and company’s technician mr. Pradeep visited us on 9th february, 2017 and checked it. It was found that the motor had developed water leakage problem.

The technician advised us to replace the motor with a new one whereas we think that the problem of water leakage could have been repaired easily by putting in a proper gasket or sealant or whatever but their theory of “not repairable” can not at all be digested. But since the technician did not agree for repairs we had no alternative and finally the motor was replaced after charging rs.2700/- from us.

Kent ro company is actually fitting such kind of defective motors in the ro systems intentionally and they have probably given standing instructions to their service providers to replace the motors in case of any problem and not repair. The clear motive is to make money.

Electric motor is a very simple machine and is used in so many areas like submersible pumps, fans and so on and we all know that these motors are working years and years without any problem. However, even if there happens any problem, then it is easily repaired

I have lodged a complaint with the kent ro company in this regard but the company has not done anything to resolve my complaint.

Lt. Col. Sunita katyal
Lucknow
Mob. No.[protected]

I have Kent RO purchased around 12 month completed and till not a single service received from Kent service center 1 engineer is came before some days and checked my machine and informed me mostly items got faulty so need to change with in Rs.6000 and if I am taking AMC it's done in only 3500 Rs. My complaint is this product I received faulty or its got faulty due to not a single service provide by you r team or this machine wait for 1 yr after that's is got faulty I am not satisfied with that please support.

We have purchased a Kent RO Water Purifiier worth Rs-7500/- last week but after its installation we found that it is same as Tap water.We have asked customer care very next day and escalated this case to CEO Mr.Mahesh Gupta then a Technician visited and informed us that "THIS PPRODUCT IS NOT SUITABLE AS WATER OF YOUR AREA IS NOT GOOD" .So, he suggested us to exchange this product with our high value RO purifier.So, we told that ok we do not have issues in that and we will pay the diifference amount.It has been seven days almost but we have not received any call/mail from Kent. we have escalated this matter through twitter, facebook but not getting any revert till date.

So, would request to Intervene and help us to resolve this issue.

Md.Sameen Ashraf
[protected]
[protected]@gmail.com

Service person from Unique service centre Ranchi came for regular servicing and next day found that sb motor is not working. I dont know how these people make fool of the public and on asking the service centre they are saying to get the filter ok from the local market then what are they for.only to cheat public. Indecent work & behaviour.Kindly arrange to repair my sb motor and strict instructuion not to misbehave with the customers and if possible to discontinue their service agency license for a short term so that they wud think twice if such instance happened. The person name- Shahjad of the service centre.

I bought this purifier last year, for regular service, i called up the executive twice, every time technician came and checked the purity level of water and said its ok. Last week the inlet point of filter broke, the technician came and said that filters are completly jammed coz' these filters are not cleaned for last 12 months which resulted obstruction in flow of water and it broke. All it hapened because technicians did not cleaned the filters . I have to pay rs.4000 for replacment of filters.
If these technicians do not know their job. Why do u hire them?
are we suppose to tell them, what to do for servicing of the product??

pathetic experience of ro service and their technicians!!!

My kent ro system gave a filter alarm issue. The service guy came and replaced the filter and collected ~7000 rs. Within 2 days it stopped working after repeated calls to the engineer. He came and said that the motor is broken and i had to pay ~4000 rs for replacing the same. Then within 2 days it stopped working. Even after repeated calls to the engineer and his agency manager nobody comes to look.

Kent policy is simple: Make more money in parts and services than on the product. Make money till the customer realizes that he has paid 2 times the product cost in 2 years on replacements of parts and services. I bought a Kent water purifier with every possible function and have two times the cost of the product in 2 years. Great going KENT.

Thier is lot of option in the narket but I want to know you about your ridiculous service i ever had in my life, i have requested for ro activation through face book, got call from kent they said you will shortly received call from near by office.
I have received call for water testing executive but no one revert me back is this way you are handling your new attach customers not good. So change my mind for another.
Please take some restrict action or dont make fool of customers through facebook by making fake promotion.
Taran
[protected]