Kent RO Complaints & Reviews

We have purchased a Kent RO Water Purifiier worth Rs-7500/- last week but after its installation we found that it is same as Tap water.We have asked customer care very next day and escalated this case to CEO Mr.Mahesh Gupta then a Technician visited and informed us that "THIS PPRODUCT IS NOT SUITABLE AS WATER OF YOUR AREA IS NOT GOOD" .So, he suggested us to exchange this product with our high value RO purifier.So, we told that ok we do not...

Service person from Unique service centre Ranchi came for regular servicing and next day found that sb motor is not working. I dont know how these people make fool of the public and on asking the service centre they are saying to get the filter ok from the local market then what are they for.only to cheat public. Indecent work & behaviour.Kindly arrange to repair my sb motor and strict instructuion not to misbehave with the customers and...

I bought this purifier last year, for regular service, i called up the executive twice, every time technician came and checked the purity level of water and said its ok. Last week the inlet point of filter broke, the technician came and said that filters are completly jammed coz' these filters are not cleaned for last 12 months which resulted obstruction in flow of water and it broke. All it hapened because technicians did not cleaned the...

My kent ro system gave a filter alarm issue. The service guy came and replaced the filter and collected ~7000 rs. Within 2 days it stopped working after repeated calls to the engineer. He came and said that the motor is broken and i had to pay ~4000 rs for replacing the same. Then within 2 days it stopped working. Even after repeated calls to the engineer and his agency manager nobody comes to look....

Kent policy is simple: Make more money in parts and services than on the product. Make money till the customer realizes that he has paid 2 times the product cost in 2 years on replacements of parts and services. I bought a Kent water purifier with every possible function and have two times the cost of the product in 2 years. Great going KENT....

Thier is lot of option in the narket but I want to know you about your ridiculous service i ever had in my life, i have requested for ro activation through face book, got call from kent they said you will shortly received call from near by office.
I have received call for water testing executive but no one revert me back is this way you are handling your new attach customers not good. So change my mind for another.
Please...

I purchased Kent RO in Nov. 2016 from Snapdeal. IN my machine i didn't get the warranty card and that without warranty card they installed the kent RO at my house . After 3 months i faced some issue in my kent RO. When i am complaining about this issue to service center they directly told me that without warranty card your kent RO is out of warranty . I Dont know why they said out of warranty even I have Invoice of my Kent RO but they directly...

This is with regard with the Complaint no[ID: 1487403]. The same issue has arise again after approx months time. Again the Kent Customer care people and the Local dealer are charging for the service and the part that needs to be changed. I called the Kent customer care also and they also said that service charge is there for every visit come what may. We have spent almost 25 thousand on this machine from the day of the purchase. Sir Please...

Sir/Madam,
This is with regard to 5 year service contract of Kent RO Systems Ltd from Aquair Service Point, address: Saba Complex, Shop No. 603, near Khurram Nagar, Police Chowki, Picnic Spot Road, Ring Road, Lucknow valid from 27/03/2015 to 26/03/2020.
I had purchased Kent Water Purifier (Grand +) (batch[protected] from Sadana Electronics, address: 4/295, Vivek Khand, Gomti Nagar, Lucknow on 10/03/2010 vide Invoice no....

We had taken AMC for our kent on 28/10/16. We paid Rs 6000/- for this AMC. Now we have issue in kent RO. Trying to reach Raindrops service on the contact numbers provided on their receipt. Out of 4 numbers () 2 does not have incoming call facility. One mobile is switched off, one number () is working but nobody is picking up. This is happening for last 3-4 days. So we are not able to reach them for any kind of services.
We had same...

Worst ever service, technicians not well disciplined neither they come on time...

I got an amc for my kent on 27th feb 2017 and i was promised my kent will be repaired within 2 days and its been 10 days the company has not sent anyone to repair it. Whenever i call in to ask about the matter the company refuses to provide any services.if the company is unable to provide its services then i would like to get a refund of my money that i paid for the amc as it seems company is no more interested to keep there customers.please...

I am using Kent RO since 14 month, From the last few days, we are observing the quality of water is poor i.e. taste less and there was a slight leakage from the purifier. I registered complaint at customer care[protected], Service Engineer visited at home stopped the leakage and did service of RO but taste of water didn't change, the TDS he checked came out 180.

Service Engineer- Hari Mangal [protected] informed me that it...

I am using Kent RO since 11 month, I was happy with the purified quality of drinking water but from the last few days, we are observing the quality of water is poor i.e. taste less. I registered complaint at customer care, Service Engineer visited at home and did service of RO but taste of water didn't change, means still taste is bad. Service Engineer was saying that it needs to change the some of filter that make it good taste.
Though...

I have purchased a kent pearl ro unit from m/s sas system and maintenance
Alem, tamilnadu on 02/07/2015. Periodical service has been undertaken by the service centre.
My k. R. No. Kr[protected]
On 29/06/2016, uv lamp has been replaced at the cost of rs.470/-
Today on 28/02/2017, an kent diaphragmpump dp 100 has been replaced at the cost of rs.2400/- by the service centre. I thought your company is installing good...

In this 2 .5 yrs i have spent nearly 30, 000 for service and part replacement alone. They give 3 months warranty for parts and exactly after 3rd month the parts will get collapsed and need to replace after paying a heavy amount. Very poor parts quality and service. They will send the local agents for service and their role is just to replace the parts on our cost.

After my complaint on Jan 30th 2016, i have sent official mails...

I have purchased Kent Pearl Ro directly from Kent .
Purchasing date 25th Feb 2017.
But technician came for installation wearing KENT logo labeled dress .But actually he came from AISHWARYA SOLAR TECHNOLOGIES, 7th Block, Jayanagar, Bengaluru, Karnataka 560082

at the time of installation i have requested him to install with Kent pre filter and anti scalant which are not included with Kent Pearl RO purifier as...

The sales executive(Mr. Ravindra sharma, Ph no. [protected]) sold a Kent RO purifier to me in Lotus Boulevard. He took an advance of Rs 2, 000 and also promised a softner.When the installation team came for for installation, I mistakenly paid the entire amount by cheque.After calling in the customer care, they said that the sales guy will help you with the refund.I have been trying to contact the sales executive but even after promising that...

10 minutes after the installation the RO is leaking and flooded my home with water. The Installer didn't want to stop to check the product and now i see that for the same product people are facing same issues after 3 - 6 months which i faced 1st day. I told the comp that i do not want the product as i feel that the complete product line is faulty and they said i should have read reviews :)
I will not use this product as i cannot take...

I have purchased a Kent Grand Plus Mineral RO on 18.03.2016 (Original Invoice copy and Warranty bill with me). But when I requested a call last week to Kent Customer care for Not Purified water service call Customer Care is tellingthe machine is not under warranty and you have to paid for the service. Customer Care also telling that I have installed that machine on January 2016. If I purchased that machine on March 2016 then how can this...