Kent RO Complaints & Reviews

This Kent Mineral Ro dealer name Rain Drops Services
earlier by the name of Good Mineral have been fooling us for the past 5-6 years.

They take AMC of 6000/5500 and take us through hell to provide service they take a minimum 10 days to attend.

In Feb I called up the kent helpline no and the guy from Rain Drops Services came since my AMC was going to expire on 15/02/17 they gave an AMC for which they charged 5500.

Monday (7th may)my carbon filter cracked I called them on the no mentioned on the bill and raised a complaint. Their technician called up and he gave false promises of coming after giving 15-20 calls he didn't turn up by 10th may.

I called up the Kent helpline no once again, this time I got an automated response and today a technician from another agency came. He told us he cannot honor the AMC of Good Mineral. He also informed us that Good Mineral is a local company and is also not registered and are not authorized to provide service. Also, we will have to pay for the service. In order to serve the basic need of having water, we decided to get our RO repaired and also ended up paying 7000 for AMC.

I bought new kent today and got installed it is overflowing i called the technician he informed again you have to book a call kent can check my mobile number is [protected]

We purchased your Kent Ro from navy canteen. Initially we were satisfied with the product. For your information I'm continuously taking AMC which shows that no other technician has touched the product. For last few years I'm observing that I've been cheated. On 26th April, the complaint was attended by the technician infornt of me, when I questioned him about the problem he said the problem is with the pump and then he took out the pump from my RO unit and then I saw that the pump was repaired pum. I again questioned your technician and he accepted that it was a repaired pump.
My question is that how come a repaired pump was in my RO when iy was never changed.
I have enquired with your service centre also and as per their record 26th April, 2017 was the first date the pump was going to be changed then how come the repaired pump was inside the RO before 26th April.
I will prove this that how easily they are cheating me and for how long they have been doing this.
I also suspect that the membrane which was changed in January is also duplicate so can you help me find out weather it's original or not, otherwise I'll have to find another way to prove this to you and then come to you.
I hope you will do the needful and this matter wouldn't get worse.

My registered mobile no. - [protected]

Batukeshwar Datta Dubey

I had taken Kent RO system in UAE and paying AMC charges every year to Agency who sold me Machine.
The agency name is AQUAPURE FZC. mobile +[protected].
web site is www.kentrouae.com

He has taken 450aed last year in 2016 for AMC effective from 1 Aug 16 for 1 year which is being regularly paid till 2011 but they are not giving any service for last year and saying no guarantees and even filter cartridges are also not replacing. Inspite of many calls which they don't respond and any whatsapp message is also not being responded.
Regards
Rajesh Kumar Choudhury
Mob [protected]

I purchased Kent supreme last year in June, Its not working since past 6 days now. I purchased this from SRI SAI RAM ENTERPRISES, Berhampur, Odisha. I firstly complaint him about the problem he took 2 days and still didn't solved the problem and his behaviour was also not good then I registered the complaint in toll free(Complaint No [protected]) they registered the complaint and I received the call from some service centre but as I have not purchased the kent from there, he said he will send the person tomorrow and I received one message regarding the person assigned to solve my problem but that number is not working. And then I called back to the same service centre from where I got the call then they said they dont know anything call the toll free again and ask and when I called there they said that the system is showing that your complaint is resolved. And no one from the company came and we are facing so much difficulty.

I purchase kent ro 13.08.2016 product in warranty i registered complain in help line [protected] he give me request number[protected] i continuous follow up & request many times with long call humble request but he unable to give me service & he say i am not contactable during the call he give another request number[protected] company unable to give me service .

a lot followup by call in help line for service request but company unable to give service.

this is not matter of service this is issue how to company believe in only sale the product not believe in provide service . cheat to costumer .

i am totally mental harass demoralized please help me.

stop this fraud & sale low quality product if you are unable to solve my problem i will go in court.

regards
sanjay singh baghel
m.n. [protected]/[protected]
email id . sanjay.[protected]@yahoo.co.in, sanjaysingh.[protected]@gmail.com

I have a kent ro purifier installed some 9 years back. My experience till date is whenever the tank is opened by their technician, we find mud, sand, dirt etc in the tank. This is the purified water that kent delivers!!! Secondly after each servicing the water tank overflows:) either i need to change the suv or the smpms.. Does kent not get enough sales so they need to fulfill their sales figures by such ways!!! Their engineers say they are paid very badly and some end up saying we should call them directly and not register with kent. This shows not only the customers but even their employees too are unsatisfied. I am fed up of long bills required to keep the water purifier on and still giving dirty water. I have video with me showing the dirt inside the tank when it was opened infront of their engineer. This time the call was routed to some new company who were not at all supportive.. They are very rough, not attending to after service issues, mentally harassing.. Companies like them need to be sued till you do not give good quality water and service!!!

The call routed this time was with mobile number:[protected] : this person was too insulting while speaking to...

Shruty shah
[protected]
Hruty. [protected]@gmail.com

The purifier which we have becomes dysfunctional every 2 months. Due to this we have to buy something or the other costing 500 bucks. It's only been a year and the situation is getting worse. Every time the repair man comes with a lame excuse. Sometimes it says that the carbon filter is not working or the water pressure is too high or something just like that. We had bought this filter just 1 yr back and just after 3 months it started behaving improperly. Some costs were taken care of because it was under the warranty period but the others kept on building up. Every time the repair man would come and make some or the other issue to take up 500 rupees

Yesterday took confirmed appointment from [protected] for changing of candles at my residence # 009, MBR Sapphire Apartment, 5th Cross, Bohra Layout, Gottigere, Bengaluru-560083. Accordingly, I took leave today. Since morning, I am following up with [protected]. But still no one visited my residence for changing the same. Kindly ensure to send your technician today itself..Anil

This is to express my disappointment regarding the motor change under the warranty, i was promised that the motor will be changed but nothing has been done. When your amc was sold it was promised that the motor will be changed.
The executive and manager are not receiving the call now,

Very disappointed with kent service and unprofessional executive and managers.

I would never recommend kent to any one
Kind regards
Ankit mishra
[protected]

Sir,

I have purchased my KENT RO in August 2015. In a mere time span of less that 2 years it created problem various times. and yesterday also it stopped working.

When we called ur executive for repair, they asked for Rs 4000 saying that three parts of the machine needs to be repaired.

I am very upset with the quality of products you are providing. This is not what i expected from a big brand like KENT.

This is not the case only with me, may of my friend got your product and every one is now regretting their decision. Please dont make fool of your customers.

My registered Mobile number is [protected].

Kindly look into the matter.

First impression is itself very bad from the Kent RO isntallation representative. He had informed to come to install around 12 and didnot turn up till 3.30 pm and after calling we only got rude response.

Customer satisfaction is not at all given first priority. The representatives are the face of the company so they need to be trained first. I hope the company will give more thought on this.

I would like to share attention of Kent to investigate and take action against the looting happening with poor consumers. Its just a looting racket.
Last 2 years I am getting my AMC done with authorised service centre which is the only option left to the consumers. I felt to go ahead with this and expected a transparency.
Whenever there is a problem engineer visits and suggest parts replacement which is not in service agreement. Initially I never bothered. But last few instances after questioning the service engineer it came out that its a racket.
Kolkata authorised service centre Axis Consumer Services is actually looting customers. I had done my last AMC on 25/5/2016 by paying 4500 and till date not a single service done on the maintenance part.
I registered a complaint Vide complaint no-19166 and after 7 days I called and came to know that the engineer came and found my flat locked. I was shocked to hear the story as my flat is always occupied. Again I registered a complaint vide complaint number 20713 which is already 6 days old and no one turned up.
I have already paid 1290 towards UV change a month back and the same problem happened after 15 days of replacement.
I am planning to move this to Consumer Forum so that I get the consumer right and action against the culprits.
Future customers please be careful in selecting Kent as you might land up in same problem which I am suffering

Bought the kent ro water purifier. Received a number of a guy for the installation. The guy named "putta" kept me waiting.

He said would come by evening. Then did not come neither picked up the call. Next day he called up saying would come by 10am... Came by 12pm after calling him a number of times. Then he mounted the purifier on wall. That's it. Did not even connect the water inlet tap. Said that this would be done by plumber. He left saying that he would return once the plumber fixes the tap. I had to call a plumber to fix the tap.

But he never came. Whenever i call he would either not pick the call or say will come after a couple of hours. When he did not pick my call till late eve.. I called from another number. He picked up and said that he does not care if i complain. He will not come, after wasting my entire day behind a kent water purifier.
Called the customer care guys, they said your installation status shows completed. After explaining the issue they said will take another 24hrs for them to resolve. Means i should waste one more day, without any clue if they would be able to do it.
I had heard that the kent service is not good. But its worse..

I raised my service request for Kent RO on 22 april 2017. Request No:[protected]. As per Kent service, they should resolve within 48hrs.
Issues
1. Kent Service person called after 48 hrs.
2. He called around 10.30 and was planning to come after 1 hr.
3. Kent Service person was not ready to come before 11 am (As its too early for him) and after 4 pm (Its too late for him) as per communication with that Service Person.
4. Service person closed this request without resolving it by entering fake reason into system.
5. I called customer care again on 26 april 2017. Request NO:[protected] and mentioned times before 11 am or after 5 pm. Still Service person called at 1 pm and was telling that he has other task at 5 pm. (Seems like all Kent Service people works from 1 pm to 4 pm only)
6. This request still not resolved and getting assigned to different persons.

Kent RO service is really worst. One should think twice before buying any product of KENT.

Against service engineer- gurpreet singh
chandigarh
my kent ro was serviced by the above engineer but and as per his advice some parts was changed.
But just after two days, machine started to give some problem and a continuous beep sound is coming.

We contacted to this enginner several times after this and every times he is giving false promise that the same will be repaired within 1 hour, some times within 2 hours, but the matter still unresolved.

1. Kindly do the needful and get is repaired immediately.
2. Kindly take suitable steps against this engineer.

Service representative from the below franchisee of M/s Kent has changed all the parts & charged Rs 8150/- yesterday but after one hour of working, RO has stopped on its own.

TDS level is also still very high around 125.

Can anyone in Kent help us or shall I move to the further action.

The name of franchisee came from Kent is -

Spacenet dth services
Comsari bazar, new Bowenpally
Secunderabad, Telangana

I can see the water level indicator showing green algae in the tank. How to clean this and how to perform routine maintenance and how often?

Please revert.

I have a Kent UV water purifier. The motor pump and other parts were changed in Dec 2106. Now again I have the same issue as it is not working. I did book a complaint on 22.04.2017. After repeated call at Jammu Service centre, no body showed up for its repair. Every time the people at the service centre take it very lightly. My office is dependent on purified water only for drinking purpose. Facing such a hardship...

Good Mineral RO claims to be a Kent dealer. They are frauds. I took an AMC from them last year. After that I am never able to reach them. If I call 10 times they would pick my call once. They never turn up to service as promised. I had problems twice after going for AMC. Both the times I got my work done only after calling them repeatedly for weeks together and after bugging them with repeated complaints including direct complaints to Kent. Very very bad service and unprofessional behavior. Never ever buy AMC from them. If you buy, rest assured your money is gone. Cheats!