Kent RO Complaints & Reviews

Untill it came to faulty pump replacement, they have come in a time frame of 7days - 1 month to rectify the issue after repeated calls. Now my pump/motor gone faulty, they are telling every day for last one month that technician will come, but technician is disconnecting calls and call center is giving false assurance everyday. I have another 3 months of valid amc.

My kent ro purifier is not working for last one month and have...

Once servicing the product, service man made a wrong thread...and when doing second service, service man was unable to open the screw...so service man hitted the product to open the screw...when hitting the base was cracked.
last service:17/3/17
on this date only we came to know the base was broken.we complained about this many times but there is no proper response..the product broken by you must be replaced by you only.....

Service tech came for service of Kent RO in Jollygrant Dehradoon at Swami Rama Hospital he didnt did his job properly he not even cleaned the tank and he changed 2 candles and he charged Rs 1400/-.
He changed the part in which there is light 6 months before now again its leaking water from there.
Please take action against the service .
Thank you
Viraj Bhatnagar...

My Kent RO filter is not working and I am in need of help as soon as possible plzz respond me as early as possible...

Hi,

I bought a Kent Grand Plus SI Number#KR[protected] with RO UV UF TDS control in July 2016, from Amazon from last 8 months there was so many problems in the purifier,

with in 8 months the following problems started, Taste was not Good, Tap Valve Broken, RO membrane bursted, Cable got burned, Inline Carbon filter bursted, now UF filter Bursted, all the components in the unit are getting bursting/breaking....

Kent Ro — Kent Service Required
I Have been using a Kent RO machine for the past 2 yrs. The pump-motor joint has started noising. Last two week I trying to contact with nearest Kent service centre, but their response is too slow. So i requested to provide the service as soon.

Vijendra Singh
[protected]
Address : C/o. Murari Gupta, Saraimeera, Distt Kannauj (U.P.)...

Would like to highlight a big scam being done by KENT

I had requested the AMC request on Kent toll free helpline in the month of Jan'17. Some executive visited next day and inform that he is authorized by Kent and charged Rs 8400 for 2 years AMC. Now when i had some issue with my filter i raised the complaint on the number given on slip. Though engineer came next day and charged Rs 200 again from my parents and did not resolved...

I have purchased the Kent Grand + water Purifier 2 years back. In 2 years there have been more than 20 complaints. Nobody repairs it properly. The worst part is the Kent Customer Care team. They are the most useless customer care team in this world. Whenever complaint is raised, they sends an SMS with a Technician details who never responds to the calls been made.

During the warranty period also I asked to changed the product...

I am using Kent Water purifier 'Prime Mineral RO' for one year. the product started giving problem after 6 months. the technician changed one cartridge and again 6 months the issue started.

Since last 3 months every month the machine is breaking down.

The local support people are rude and not able to fix the issue.
I talked to them many times but they doesnt seem serious enough and they always that it...

I had purchased Kent ro on Oct 2016 but with in six months it will not work properly yes high and bad quality water which not suit for drink. I have log complaint technician visit but he can't resolved problem he told to me problem solved with in 2 days but problem related to membrane he not solved by his hand his senior Mr oberai and Vimal mishra told to me not change membrane if my ro is in warranty so what will issue to why not change...

Dear Sir / Madam,

Kindly for your information i've purchase New Kent Ultra UV Water Purifier - X000NJ4VVP (Machine Serial No. - KR[protected]) Model Name - Kent Ultra, Model No. 11012 purchase through AMAZON (Invoice Number : BOM[protected] Dated 4th Apr., 2017. According company rules new product installation totally free of cost so, amazon given to me via mail kent customer care number regarding installation issue....

This is to bring in your notice that this is my 3rd Kent Grand + RO and I have faced the same problem with all 3 -
Motor Leakage after few years.

In the latest 1 that I have – The motor started leaking in 1 year 1 months (warranty attached).
I will not be able to afford the motor change so very often since the fault is in the design.
Please help arrange a motor replacement from Kent....

Have been using a Kent RO machine for the past 2 yrs. The pump-motor joint has started leaking. Last two week I trying to contact with nearest Kent service centre, but their response is too slow. Finally one person came and told me for the replacement of motor. Cost for this 2500+300. Why this much cost. From my experience I wouldn't recommend Kent product....

Dear Person,
This email is to inform you that my Kent RO has been a big trouble as every now & then RO encounters with some issue..

My registered no/details with Kent is: [protected] on the name of Mr Jai Kishan Gupta

This month the issue came thrice (in a week time), Kent RO technician informed that previously some parts has been put which are local and has caused damage to machine..

I...

After tremendous follow up they are not sending his technicians for machine repairing.

My machine no. Kr[protected].

Mobile [protected]...

I have raised a service request - [protected] on 27th March. I got a message that no service charge will be applicable since the machine is under AMC. Today, I got the call from a technician - Amol ([protected]). He said that I would have to pay service charge since the AMC is not done with his Agency. Is this a joke? AMC is done with the company and not with the Agency. I want a strict action against Kent and want my AMC money back....

I bought a Kent Pearl RO water purifier on[protected] from SURAKSHA WATER (#3/2, 1st Floor, Bellandur Gate, Ambalipura, Sarjapur Main Road, Next to Drops, Bangalore-560102, www.surakshawaterpurifiers.com) after using it for 2 months it stopped working with continuous beep sound, I have lodged a complain to same dealer and they sent a technician immediately, after checking he told me the Controller is not working, So he replaced with a new...

I purchased a kent ro water purifier about three years back from army canteen.

Few days back, the filter etc. Of the system were changed by a technician of the company on our request and the required amount was paid to him. Till that time it was working properly.

Recently the system started giving trouble. A complaint was lodged vide complaint number[protected] and company’s technician mr. Pradeep visited...

I have Kent RO purchased around 12 month completed and till not a single service received from Kent service center 1 engineer is came before some days and checked my machine and informed me mostly items got faulty so need to change with in Rs.6000 and if I am taking AMC it's done in only 3500 Rs. My complaint is this product I received faulty or its got faulty due to not a single service provide by you r team or this machine wait for 1 yr...

We have purchased a Kent RO Water Purifiier worth Rs-7500/- last week but after its installation we found that it is same as Tap water.We have asked customer care very next day and escalated this case to CEO Mr.Mahesh Gupta then a Technician visited and informed us that "THIS PPRODUCT IS NOT SUITABLE AS WATER OF YOUR AREA IS NOT GOOD" .So, he suggested us to exchange this product with our high value RO purifier.So, we told that ok we do not...