Kent RO Complaints & Reviews

Product : KENT Supreme Mineral RO
Serial No. : KR[protected]
Purchase Date : 16th Aug, 2015
Warranty Expiration Date : 16th Aug, 2016

I purchased this product for 16, 200 INR. Expenses incurred on repair already reached 9000 INR within 1 year. This clearly states what I am feeling about this product and really hope that you could relate to my frustration.

All SR's list so far.
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Sir/Madam,

I had placed my complaint with M/s. Ion Exancense (Pvt) Ltd (Aqua Care) about tap fixture issue of my KENT RO Excel on 12/02/2017. The complaint was never raised that day. The complaint was registered only when I followed up the next day i.e 13/02/2017. Until today no one has either bothered to attend to the compliant nor has followed up.

Infact they lied that they had attended the complaint on 16/02/2017....

I have Kent grand plus machine which is under AMC period. We had asked for the machine servicing in Jan 17 month. One guy visited us on 28th Jan for servicing. When this guy was servicing the machine, we noticed that some cockerages are inside the machines so we advised him to ensure that its cleaned well. But this person was so arrogant that he said us to not to teach him his work. He completed the servicing and went off. After some days...

Hi,

I was charged for a spart part replaced by the technician. Spare part is SS Ball Valve 3/8 and it's not plastic or electronic circuit. So it should be covered under warranty. Also this iron valve is of substandard quality. Contacted Kent on twitter and email but no response from last 10 days. Horrible service...

Hi,
this is prakriti
i want to register a complaint regarding installation of kent, it was installed in august 2016
however they supplied sub-standard part while installing, which got damaged merely after 5 months
and now they are charging for that parts
i want to escalate this matter to the highest possible authority of kent
i have already talked to them on number [protected], they have not registered...

Dear team,

This is to update that I have haveen using Kent RO water purifier from last decade and the current purifier is second one exchanged earlier model so that I trusted the brand. Now it is very surprising that the product quality from Kent RO is so bad to mention it. Last year I got changed the membrane changed in April 2016 and the pump in October 2016 with an expenditure of more than 6 thousand. The pump was changed...

In our Kent pearl ants& small cockroaches enters but it is not good for health .you have to give service about it.it means your company is not good....

I am Kent customer for around 8 years. Livsafe water solutions provide the customer service in my area that is Shalimar garden sahibabad ghaziabad however it has been 4th day with my issue unresolved. They are not at all bothered about their customers giving very bad name to Kent organisation. I would suggest Kent to rethink about their association with livsafe water solution as it take years to establish in market however it take no time...

Water purifier of Kent RO is pathetic and since last 1 yr every month we have to call the technician and get it repaired and every time they come and charge 300 or above and this time they charged us 4000 rs for changing the part of the purifier. If this is the case we would like to throw this purifier out and get a Simple pure it water purifier which is much much better than this. Purchased the Device from Karan Enterprises 42-A/D, Gandhi...

The filter worked properly for first 2 years. After that we have issues every 2/3 months. Already spent Rs 5000+ in last 6 months.
Horrible product. Sincerely suggest people not to buy Kent...

I have been using the Kent Grand RO for over 10 years in Noida. In my experience over this decade I have found the filter and membrane to last at least a year. And never had a scenario where the membrane is so blocked that the filter stops working.

This is the first time in my experience that the filters & membrane require change within SIX months of replacement and as per your service team the membrane is so choked that the...

My complaint number is [protected] which I registered on 15 January. But still there is no one coming to repair it. I called them but they were reluctant and not picking my phone again I called them and they put my phone to blocklist. Isn't this behaviour is ridiculous. They used today that we will come to you tomorrow but tomorrow hasn't come. Some say that pump is not available and other are saying we will come today or tomorrow....

I ordered a Kent 7 Ltr Ace RO UV UF on 13 Dec 15.

Since early Jan 17 the RO unit has been leaking as the power is switched ON.

I complained on customer care number, the engineer visited after a delay of significat delays. On inspecting he said that the membrane has cracked for no fault of the user and it needs to be replaced which costs around 2500/- Rs which has to be paid by me.

It is such...

Sir,

This is to inform you that your service provider (found out from system) Aqua Find Service, C-17 G.P. Main Vikas Marg, Lakshmi Nagar, Delhi[protected] came and replace choke for KENT water purifier at our directors house at D-1/56, Second Floor, Vasant Vihar on 20.01.2017. He replaced an old choke and insisted for payment of Rs. 2450/- on condition that he will replace it with a new choke the next day i.e.. on...

Installed Kent around 6-7 months back. The product is already facing difficulties, service Centre is not co-operating and insists on changing the filter. The product manual specifies that the Purifier notifies through beeps and light when it is time to change the filter. However, non of that has happened. I want to lodge a complaint against faulty and unethical methods to make consumers spend....

I surendra singh jagat living at kharsiya, dist:- raigarh (c.g.).i have problem in my kent supreme ro it has not working since 2 weaks.
i complained this in kent service centre (A.K. ENTERPRISES, RAIGARH (C.G.)) many times but their are just spending the days still they have not called or not came to solve the problem.
i am not expecting this kind of service from the kent RO.Sorry but this is very bad service....

I am a Kent customer and my registered no is [protected].
3 months ago I registered a complaint(complaint no :[protected] that my Kent RO is not working. Technician utkarsh (emp code- 9718) came to check the issue and changed the inside filters. He took 3, 750 filter charges plus 300 service charges and gave 3 months warranty. The RO stopped working again after the 3 months exact. If we have to change the filter after every 3 months...

Dear Sir,

I registered a service request with Kent as per the COMPLAIN NO[protected] and on 25-JAN-2017 for servicing my KENT GRAND RO purchased on APRIL 2012.

Technician (S Saha on 25.01.2017 and Mr Kishore on 28.01.2017)came from KENT authorized service center(AXIS CONSUMER SERVICES PVT LTD) and as the filter change alarm was ringing the first technician opened entire machine and started doing experiment with...

This is regarding the Request ID[protected].We have raised a complaint for the Kent purifier that the Filter is not working.There is no water flowing from the filter.The incident happened on 27th Jan 2017
Your Kent technician had come called Mr. Sibaram -[protected].As per the investigation by your technician the spare parts has been installed in the kent purifier are damaged one, which we have repaired by one of your team member...

I have purchased a KENT Grand water purificer. the warrenty period is not expried till now. but 4 times problem has been come. the servicing person are comming in late. they are not checking properly that again and again problem is coming after they have gone. the kent machine is giving a headche to me as on problem always.
in the kent grand machine the green light is not showing. and the machine is not working. it must be electrical...