Kent RO Complaints & Reviews

Dear Sir

This is to bring to your attention the wrong service and AMC provided to us by Kushagra Water Solutions, E-55 Mulipara Scheme, Jaipur

I have bought Water RO no. HR-[protected] on 11th December 2015 from Kushagra Associates, Mulipara, Jaipur . It was installed the next day by their representative

The first service call came from centralised Kent helpline around 6th May'16 ( 5 months after...

Sir,
i had got my Ro filter changed with your service companyGood mineral Ro Bangalore ([protected]) on 2/05/2014 (bill invoice no 14999) . on calling for a regular service i was told that ro filter needs to be changed and it was dated 2011on the filter wheras it was changed in 2014 My earlier filter lasted for almost 5 years and this needs replacement in 2 years itself. I am aware that warranty period of Ro filter is 1 year, but...

Hi,
I have registered my complaint with Kent service about Malfunctioning of Kent Water purifier on 13th January 2017 and no one has come till date, but they closed the complaint without attebding it. It is completely shown as poor after sales service and need some attention.

Parthiban
[protected]...

I have Purchased Kent RO Water purifier (Model - Super Satr) on 07/04/16. However, I was facing problem of machine noise in first 15 days. i have called company person to check the problem. He resolved the issue, again same problem occurred in just 10 day-15 days. from purchasing machine to till date I am facing same problem of machine (making noise and stop working) . I have complained frequently about the purifier but I did not get proper...

Hi,
Hi my Name is Ramesh, located BTM second stage, Bangalore. Machine:Kent Perk, Model Number:R.O.SR.NO:KR[protected]. Problem:Mission ig getting Power shock. Request Number:[protected], I given compliant on 12/01/2017 then alloted sarvana, Ph:[protected], sarvana told that machine i will not do, then one more person alloted Naveen, Ph:[protected] then he is visted then he told i am unable to this mission i will send one more person,...

After multiple complaints also no technical bother to come and repair the Kent, after calling to the Technician he is not picking up the call, disconnects the phone, His behavior is very bad. In every call to customer care, they are telling issue will be resolved within 24 hours, but their 24 hours never comes.

For the filter they are charging a lot but Pathetic service. If it is in warranty they do not care ....

Hi my Name is Ramesh, located BTM second stage, Bangalore.
Machine:Kent Perk, Model Number:R.O.SR.NO:KR[protected].
Problem:Mission ig getting Power shock.
Request Number:[protected],
I given compliant on 12/01/2017 then alloted sarvana, Ph:[protected], sarvana told that machine i will not do, then one more person alloted Naveen, Ph:[protected] then he is visted then he told i am unable to this mission i will send...

I bought a Kent RO pearl purchased on 11-jan-2017.I gave an installation request no.[protected] assigned to Mr.Subbiah-[protected].I called him 4 or 5 times to our home but he didnot respect my words.At last, he came on 16-jan-2017 to our home.He done half of the work only and said that the remaining work can be done by the plumber.The problem is in the installation only.All the water is leaking out.The service was very worst.The service...

I own a kent maxx water purifier with uv and uf. I have raised a service request today 15th of jan as the water flow from filter got slow and narrow and takes around one hour to fill the storage tank. The service scheduling was excellent within 4 hours time the kent expert attended us on our doorstep for service.. The problem started from there, he opened the purifier and started telling to replacing all most all the major items like 2 filter...

I had brought one kent water purifier on October 2016 from Flipkart. Since the day it has been installed there is some problem or the other in the machine. At first instance, few parts were missing from new machine and in a weeks time few more parts stopped functioning. IN span of last 3 months, the technician has come around 12-15 times to repair the machine.

I have been sold a defective product and when I complained to Kent...

Really Pathetic service have called twice but no engineer has bothered to call or come to repair the filter. Out family is without water from last 3 days. Just chatting with online kent water exec and she updated i have cancelled the request. How can some one cancel the request without me asking them to do it. Really customer service sucks, you guys take liberal amount of money while buying kent filters?? what happens to the service its so...

I observed algae deposition in my Kent purifier in July 2016. Called Customer care. The person changed the filter and said it would be fine. Later again i observed algae deposition and the person suggested to change the membrane which is changed in 21st November 2016. Again in December i observed algae in the water tank which i cleaned myself. Now again i see Algae deposition. Even the attendant is not sure why the problem is occurs. Every...

I am very sorry to say that the services i am getting from this company is pathetic. I purchased a new kent machine (Water purifier) 2-3 months back and suddenly it is not working from 31st dec16. I made a call lock 1st jan2017 and still no person came to solve the problem. I called by some person who confirm me that with in 24hrs one technician will be there. As the person not come i called him back but no response....

I have bought Kent RO last year in Sep'15 & & found that with in a year its seal broke. Thogh the same was in warranty agency removed the same free of cost in Aug-16. Now the chok of the filter has damaged. Only a year & 1month has passed after i purchased the product & i have to spend again some Rs.1300/- to got the same repaired. This kindly of product is totall not accepatble & very bad on the part of Kent that they are providing such...

I bought this Kent ace in December of last year and committed a big mistake. I have been a loyal customer of Kent for the past more than 10 years now. My machine was perfectly working and despite the fact that ur own dealer suggested me not to buy Kent (This is what u have earned) I bought Kent Ace . It was a defective product which worked fine only for 2 and a half months and in the month of April, it gave me numerous problems numerous times....

Dear Sir,
I have purchase kent ace+ system from Flipkard on 27 Dec 2016. Then I called to kent toll free no for installation but till they didn't install my system. My request no is [protected]. They give me your technician no but they didn't work. Your service is really very poor in Aurangabad. If you didn't give me service I'll return your product. You have to improve your service.

Thank...

A kent r. O. Was purchased on 01.09.2016. Since then it has been repaired six times (after so many follow ups) so far in three months time. It seems that a defected product has been sold to me. I want my refund immediately as a lot of my time along with money has been wasted so far and i don't want to suffer anymore. Two pics are also attached for your ready reference....

Dear sir
for your kind information i purchased kent prime (tc) mineral r.O. As on dated 20/05/2016 vide invoice no:- s[protected] with serial no:- kr[protected] but the r.O. Is not working properly from the date of purchase to till now i complaint many times to customer care that r.O. Is not working no water output then the company send engineers to check it than they clean it each time but after some days the problem is same, at last...

Kent service team has changed RO pump, filters (both sand and carbon) for resolving the TDS issue. Total charge Rs 3700/-
Due to this TDS is not resolved and increases more than 200, initially it was 139.
The actual issue was with RO membrane but which has only to cost Rs 2500/- . Now service team is not ready to resolve the issue and asking for another Rs 2700/- for new membrane.

Summary- Wrong identification...

This matter is brought for urgent consideration and remedy. I am a regular costumer of Kent and the Ro Which is serviced every now and then, The details are:- Kent Ro which was serviced by Authorized services on 15.06.16 bill no. 506 Rs 4350/-. Then again on 18.09.16 1550/- bill no. 1395 then again on 22.10.16 Rs. 670/-bill no, 122 and then again on 20.12.2016 with Rs. 1505/- bill no 186 in all total of Rs. 10000/- in one year. Is it affordable...