Kent RO Complaints & Reviews

Hi my Name is Ramesh, located BTM second stage, Bangalore.
Machine:Kent Perk, Model Number:R.O.SR.NO:KR[protected].
Problem:Mission ig getting Power shock.
Request Number:[protected],
I given compliant on 12/01/2017 then alloted sarvana, Ph:[protected], sarvana told that machine i will not do, then one more person alloted Naveen, Ph:[protected] then he is visted then he told i am unable to this mission i will send one more person, then alloted Basavanna, Ph:[protected], we called this guy was telling i will not do, you will give compliant any one no problem.
again i called customer care then alloted Shashi, Ph:[protected], (16/01/2017)i called shashi but Sashi was not available then that agency people given one executive number, Ramu, Ph:[protected] . i called 3 times he was not lifted phone. today (17/01/17) again i called customer care, now they are telling you will wait one more day.
Ex:if we complained in Airtel immediately that company alloted one exceutive, that exceutive immediately called and he ask address then immediately he will come and resolve the problem, once resolved the problem then from registered mobile he will call to airtel company then says problem was rectified in the presence of customer.

Observation: Service is worst, Machine also worst.
proper mechanism is not there.
This type of worst service i never seen in my life.

Note:My advice to all customers dont go for kent in the market lot of good service providers are there.
Ramesh

I bought a Kent RO pearl purchased on 11-jan-2017.I gave an installation request no.[protected] assigned to Mr.Subbiah-[protected].I called him 4 or 5 times to our home but he didnot respect my words.At last, he came on 16-jan-2017 to our home.He done half of the work only and said that the remaining work can be done by the plumber.The problem is in the installation only.All the water is leaking out.The service was very worst.The service man is also very worst.please solve this problem

I own a kent maxx water purifier with uv and uf. I have raised a service request today 15th of jan as the water flow from filter got slow and narrow and takes around one hour to fill the storage tank. The service scheduling was excellent within 4 hours time the kent expert attended us on our doorstep for service.. The problem started from there, he opened the purifier and started telling to replacing all most all the major items like 2 filter...

I had brought one kent water purifier on October 2016 from Flipkart. Since the day it has been installed there is some problem or the other in the machine. At first instance, few parts were missing from new machine and in a weeks time few more parts stopped functioning. IN span of last 3 months, the technician has come around 12-15 times to repair the machine.

I have been sold a defective product and when I complained to Kent they said they cannot replace my machine. PURE INTENTION TO HARASS CUSTOMER AND MAKE MONEY POST WARRANTY period.

I was using kent since last 8 years but never such problem happened to that machine.

Really Pathetic service have called twice but no engineer has bothered to call or come to repair the filter. Out family is without water from last 3 days. Just chatting with online kent water exec and she updated i have cancelled the request. How can some one cancel the request without me asking them to do it. Really customer service sucks, you guys take liberal amount of money while buying kent filters?? what happens to the service its so third class quality. Now preeti is again raising the request that means wait for 3 days more without water. Also the request number for call center was[protected]. Second time when i called i didnt get any sms post call and that lady cancelled my request dont know why???

I observed algae deposition in my Kent purifier in July 2016. Called Customer care. The person changed the filter and said it would be fine. Later again i observed algae deposition and the person suggested to change the membrane which is changed in 21st November 2016. Again in December i observed algae in the water tank which i cleaned myself. Now again i see Algae deposition. Even the attendant is not sure why the problem is occurs. Every time we paid for the service charges. Could you please let me know how pure is the water which we are actually drinking. The customer should not be charged if the problem is observed in few days after changing both filter and membrane. Please look into it on urgent basis.

I am very sorry to say that the services i am getting from this company is pathetic. I purchased a new kent machine (Water purifier) 2-3 months back and suddenly it is not working from 31st dec16. I made a call lock 1st jan2017 and still no person came to solve the problem. I called by some person who confirm me that with in 24hrs one technician will be there. As the person not come i called him back but no response.

I have bought Kent RO last year in Sep'15 & & found that with in a year its seal broke. Thogh the same was in warranty agency removed the same free of cost in Aug-16. Now the chok of the filter has damaged. Only a year & 1month has passed after i purchased the product & i have to spend again some Rs.1300/- to got the same repaired. This kindly of product is totall not accepatble & very bad on the part of Kent that they are providing such low quality porduct to the consumer

I bought this Kent ace in December of last year and committed a big mistake. I have been a loyal customer of Kent for the past more than 10 years now. My machine was perfectly working and despite the fact that ur own dealer suggested me not to buy Kent (This is what u have earned) I bought Kent Ace . It was a defective product which worked fine only for 2 and a half months and in the month of April, it gave me numerous problems numerous times. I got in touch with ur company person Abhishek Pandey, who has been bluffing me since May first week that my product will be replaced. He has approvals for the same. He is only waiting for a dealer to do billing of Kent ace. He even mentioned that he has stopped doing business with the dealer who I bought the machine from as that dealer is not replacing my machine.
I have following Mr. Abhishek Incapable Pandey since then for my product. Numerous calls, numerous mails, numerous what's app-which I will send u a copy of also, still no closure. May, June, July, Aug is gone and Pandey Ji is waiting for Kent ace billing.

My question is that I had a perfect machine. I bought Kent ace becoz I never have faced any problem from Kent in the past 10 years. The machine starts giving me trouble in April. It is opened and parts replaced 6 times in a month-I have all complaint numbers also. Now I say that this was a defective product and u have to replace it irrespective of the fact whether it is working fine or not today.
After 4 months, Mr Pandey tells me that if it is working fine then we would need a valid reason for replacement.

So my suggestion is that now onwards u guys start selling defective pieces to customers. When the customer realises that the product is defective (after use) and asks for replacement, u replace the parts of the product assuring the customer that the replacement is on the way. Then keep bluffing him for 2-3 months and then one fine day ask- we need a valid reason. Do u have one?

I also spoke with Mohit Sharma on who then assured me of an action in a day or two but all in vain. As expected no one turned up.
Then someone visited and did something in the machine. Again it started working.
Then in June July Aug after lot of troubles, I decided to get it changed as it hasn't been working since the day I have bought it. Now in Aug on 24th I file a complaint one more time and get in touch with Asm of noida region Rawat. He assures me that he wud send the best engineer and then there wud never arise a concern.
Rajesh comes and tells me that the machine is absolutely fine and it wud work properly.
Again it works properly for about a month or so and again starts creating troubles
Please see as to how many complaints I have filed in the past 1 year.
Nov goes the same way
December starts the same way
I have been in touch with Rawat-Asm and no one is listening
The machine is defective and I need a replacement for the same
Now Rawat isn't responding to my calls no revert
The machine has completely stopped working because on 22nd December it's wiring also blew.
Rajesh -Kent guy is a proof to it
Since then I have been buying bottles of water for survival
My mother in law has undergone a surgery, I have 3 little kids at home. But no one bothers
Even if we ask the contact of any senior, they do not share and don't handle any complaint themselves
Please someone guide me as to what shld I do

Dear Sir,
I have purchase kent ace+ system from Flipkard on 27 Dec 2016. Then I called to kent toll free no for installation but till they didn't install my system. My request no is [protected]. They give me your technician no but they didn't work. Your service is really very poor in Aurangabad. If you didn't give me service I'll return your product. You have to improve your service.

Thank you,

Regards,
Sachin Komalwad

A kent r. O. Was purchased on 01.09.2016. Since then it has been repaired six times (after so many follow ups) so far in three months time. It seems that a defected product has been sold to me. I want my refund immediately as a lot of my time along with money has been wasted so far and i don't want to suffer anymore. Two pics are also attached for your ready reference.

Dear sir
for your kind information i purchased kent prime (tc) mineral r.O. As on dated 20/05/2016 vide invoice no:- s[protected] with serial no:- kr[protected] but the r.O. Is not working properly from the date of purchase to till now i complaint many times to customer care that r.O. Is not working no water output then the company send engineers to check it than they clean it each time but after some days the problem is same, at last the engineer said me that to install pre- cleaner in my r.O. Than i said to him that my water comes from municipal supply from an overhead tank than why i install the pre-cleaner whereas the kent ro company recommendation is that no pre filter installation is required if water comes from municipal overhead tank which proof in written by the kent in hand, so now i am very depressed with the kent r.O.
So i request you please take necessary action for the same as soon as possible.
Thanks
rajesh singhal
t-45 indira colony
narela delhi 110040
[protected]

Kent service team has changed RO pump, filters (both sand and carbon) for resolving the TDS issue. Total charge Rs 3700/-
Due to this TDS is not resolved and increases more than 200, initially it was 139.
The actual issue was with RO membrane but which has only to cost Rs 2500/- . Now service team is not ready to resolve the issue and asking for another Rs 2700/- for new membrane.

Summary- Wrong identification by service technician for resolving issue, pump was ok but changed.

Now service team is not ready to resolve the issue.

This matter is brought for urgent consideration and remedy. I am a regular costumer of Kent and the Ro Which is serviced every now and then, The details are:- Kent Ro which was serviced by Authorized services on 15.06.16 bill no. 506 Rs 4350/-. Then again on 18.09.16 1550/- bill no. 1395 then again on 22.10.16 Rs. 670/-bill no, 122 and then again on 20.12.2016 with Rs. 1505/- bill no 186 in all total of Rs. 10000/- in one year. Is it affordable can u explain.Look into the matter otherwise I will be left with no option of leaving your company product.
Thanks & Regards

Sajan Nair
[protected]

Dear Sirs,

Ref : Our mail addressed To, [protected]@gmail.com and BCC

[protected]@kent.co.in at 17 Dec at 11:02 AM

: We have purchased the KENT GRAND RO having sr. no KR[protected] from Vijay Sales, Ghod Bunder Thane west.

: My complaint number is[protected]

I have contacted on phone no [protected] as advised on 21.12.2016 at 14.23 pm, the call lasted for 26...

Hi there,

I am using Kent Water Purifier for almost 5 years now and yesterday I experienced the worst service of Kent.

Yesterday morning I register a complain for the noises in the machine coming during water purification process, bad water quality & test and other few nominal issues with high priority. But after repeated reminder to your customer service center your technician came at late evening. He even forgot to bring the parts we wanted to change and mentioned in the complain number. I was at office therefore my wife was handling the situation. The technician even refused to check the water test and fix do the normal servicing on that day. He wanted to come next day to fix the issues we reported without understanding that water test was not good and we are drinking that water. When my wife asked him to fix the water test he started arguing with her. But finally he started his work. In last 5 years we saw many technician and the way they take care of servicing. But this guy was completely different; he didn't even know proper process. After he complete his job we observed that water drops were coming from the inside of machine as well; so we immediately called him. He said he will come and fix it within 30 mins but he didn't turned up.

After 45 mins the whole water purifier fall down in my kitchen. Thee was a huge sound and due to that impact my kitchen water pipeline got damaged. The entire kitchen and then flat started filling with water. I was at office; my little Son was eating his dinner and my wife was helpless. She was trying to stop the water but nothing was working in front of the heavy water flow. My little Soon stop eating and was running on the floors, and shouting for help. Then people from other flats came including watchman and after 30 mins fight they stopped the water connection from the main tank.

It was a disaster and only due to your foolish technician. We have recorded the incident and photos. We are going to now file a case against you. Just imagine if no one was present that time in my flat then what could be the situation. It took almost entire night to clean the water and my wife got cold due to that. Who is the responsible? Just imagine this incident could have happen in your home.

I am drinking mineral water from outside now, the plumber who fix the pipeline charged good amount, the complete purifier got damaged. Who is the responsible for these things? Do you have answers?

Anyway I am going to do, what I feel right for you guys. You can see this write-up in coming days news as well.

Thanks,

Swarup Batabyal

Hello,

I have purchased Kent 7L - Ace Mineral RO technology Water Purifier from online store Snapdeal.com and seller of product is Fairdeals, Lubhiana, Punjab for Rs. 14599 Invoice No.S92B5D/15-16/828 on 20.10.2015.

Since then we have been taking Service from Kent Authorized service centers in Hyderabad & every time we have to ask them to visit for Service & after doing the Service they always ask to change one or the other parts of the machine. Very Strange that all of the water purifier parts of the device except body has been replaced till now in frequent services.

Such a Pathetic product is given by the company and because of this product, my entire family is suffering. My kid who is 6 months old has gone through fever and skin diseases more occasionally after consuming the water from this purifier which is frustrating.

Please try to replace the machine / or pay back the amount purchased for this product or will go to Consumer Forum for Customer Grievance & mental torture.

Regards,
Javeed Khan
[protected]

I have purchased Kent RO - Pearl Model from Dream Electronics, Gandhinagar for Rs. 15700 vide Bill No. 523 on 09.10.2011. Since then we have been taking Service from Mahi Services, Gandhinagar & every time we have to ask them to visit for Service & after doing the Service they always ask to change one or the other parts of the machine. Very Strange that all the parts except the body is remaining to change.

Why company keep such Service Centre where they don't do service but try to earn out of service from the customer.

If company is not able to do service then better not to sell such Hopeless product. Such a Pathetic Service is given by the company. I have already spent more than the cost of the machine in Service in last 5 years.

Pl. try to replace the machine or will go to Consumer Forum for Customer Grievance & mental torture.

Rgds/Panicker
M - [protected]

4-5 months back I've registered a complaint which never got reverted. Got one call with no results.
Serviced my RO in the month of July with most of the parts replaced and now again there is problem and the service guy says that we need to replace the filter. Asking for INR 1200 again to replace the same.
When we bought they said that there is warranty for 6 months and now they they cheaters are again charging for the same.

This company is a group of cheaters headed by there there master. Further getting supported by Mrs Hema Malini to make fool of public.

Service team do anything as they are only there to listen and not to act.

I may take some very harsh step against the chairmen as he's cheated me.

Abhishek Agnihotri

[protected]

Hi Team, I have got my Kent RO from a dealer which was referred by your free toll number . I have got this RO repaired for 4 times now, still have the warranty.
When asked for replacement your helpdesk was very harsh, they are not responsible for anything is what i heard .Serial number of the machine - S/N KR[protected], is this really KENT ? I doubt it .It was bought from
Novel Aqua systems, authorised distributors sales and services .
#36, Deepak Medicals building, Vidyapeeta Circle, BSK 1st stage Bangalore-560050 .
Let us know if it is an authorised dealer .
BY THE WAY VERY HARSH CUSTOMER EXPERIENCE .