Kent RO Complaints & Reviews

Kent service team has changed RO pump, filters (both sand and carbon) for resolving the TDS issue. Total charge Rs 3700/-
Due to this TDS is not resolved and increases more than 200, initially it was 139.
The actual issue was with RO membrane but which has only to cost Rs 2500/- . Now service team is not ready to resolve the issue and asking for another Rs 2700/- for new membrane.

Summary- Wrong identification by service technician for resolving issue, pump was ok but changed.

Now service team is not ready to resolve the issue.

This matter is brought for urgent consideration and remedy. I am a regular costumer of Kent and the Ro Which is serviced every now and then, The details are:- Kent Ro which was serviced by Authorized services on 15.06.16 bill no. 506 Rs 4350/-. Then again on 18.09.16 1550/- bill no. 1395 then again on 22.10.16 Rs. 670/-bill no, 122 and then again on 20.12.2016 with Rs. 1505/- bill no 186 in all total of Rs. 10000/- in one year. Is it affordable can u explain.Look into the matter otherwise I will be left with no option of leaving your company product.
Thanks & Regards

Sajan Nair
[protected]

Dear Sirs,

Ref : Our mail addressed To, [protected]@gmail.com and BCC

[protected]@kent.co.in at 17 Dec at 11:02 AM

: We have purchased the KENT GRAND RO having sr. no KR[protected] from Vijay Sales, Ghod Bunder Thane west.

: My complaint number is[protected]

I have contacted on phone no [protected] as advised on 21.12.2016 at 14.23 pm, the call lasted for 26...

Hi there,

I am using Kent Water Purifier for almost 5 years now and yesterday I experienced the worst service of Kent.

Yesterday morning I register a complain for the noises in the machine coming during water purification process, bad water quality & test and other few nominal issues with high priority. But after repeated reminder to your customer service center your technician came at late evening. He even forgot to bring the parts we wanted to change and mentioned in the complain number. I was at office therefore my wife was handling the situation. The technician even refused to check the water test and fix do the normal servicing on that day. He wanted to come next day to fix the issues we reported without understanding that water test was not good and we are drinking that water. When my wife asked him to fix the water test he started arguing with her. But finally he started his work. In last 5 years we saw many technician and the way they take care of servicing. But this guy was completely different; he didn't even know proper process. After he complete his job we observed that water drops were coming from the inside of machine as well; so we immediately called him. He said he will come and fix it within 30 mins but he didn't turned up.

After 45 mins the whole water purifier fall down in my kitchen. Thee was a huge sound and due to that impact my kitchen water pipeline got damaged. The entire kitchen and then flat started filling with water. I was at office; my little Son was eating his dinner and my wife was helpless. She was trying to stop the water but nothing was working in front of the heavy water flow. My little Soon stop eating and was running on the floors, and shouting for help. Then people from other flats came including watchman and after 30 mins fight they stopped the water connection from the main tank.

It was a disaster and only due to your foolish technician. We have recorded the incident and photos. We are going to now file a case against you. Just imagine if no one was present that time in my flat then what could be the situation. It took almost entire night to clean the water and my wife got cold due to that. Who is the responsible? Just imagine this incident could have happen in your home.

I am drinking mineral water from outside now, the plumber who fix the pipeline charged good amount, the complete purifier got damaged. Who is the responsible for these things? Do you have answers?

Anyway I am going to do, what I feel right for you guys. You can see this write-up in coming days news as well.

Thanks,

Swarup Batabyal

Hello,

I have purchased Kent 7L - Ace Mineral RO technology Water Purifier from online store Snapdeal.com and seller of product is Fairdeals, Lubhiana, Punjab for Rs. 14599 Invoice No.S92B5D/15-16/828 on 20.10.2015.

Since then we have been taking Service from Kent Authorized service centers in Hyderabad & every time we have to ask them to visit for Service & after doing the Service they always ask to change one or the other parts of the machine. Very Strange that all of the water purifier parts of the device except body has been replaced till now in frequent services.

Such a Pathetic product is given by the company and because of this product, my entire family is suffering. My kid who is 6 months old has gone through fever and skin diseases more occasionally after consuming the water from this purifier which is frustrating.

Please try to replace the machine / or pay back the amount purchased for this product or will go to Consumer Forum for Customer Grievance & mental torture.

Regards,
Javeed Khan
[protected]

I have purchased Kent RO - Pearl Model from Dream Electronics, Gandhinagar for Rs. 15700 vide Bill No. 523 on 09.10.2011. Since then we have been taking Service from Mahi Services, Gandhinagar & every time we have to ask them to visit for Service & after doing the Service they always ask to change one or the other parts of the machine. Very Strange that all the parts except the body is remaining to change.

Why company keep such Service Centre where they don't do service but try to earn out of service from the customer.

If company is not able to do service then better not to sell such Hopeless product. Such a Pathetic Service is given by the company. I have already spent more than the cost of the machine in Service in last 5 years.

Pl. try to replace the machine or will go to Consumer Forum for Customer Grievance & mental torture.

Rgds/Panicker
M - [protected]

4-5 months back I've registered a complaint which never got reverted. Got one call with no results.
Serviced my RO in the month of July with most of the parts replaced and now again there is problem and the service guy says that we need to replace the filter. Asking for INR 1200 again to replace the same.
When we bought they said that there is warranty for 6 months and now they they cheaters are again charging for the same.

This company is a group of cheaters headed by there there master. Further getting supported by Mrs Hema Malini to make fool of public.

Service team do anything as they are only there to listen and not to act.

I may take some very harsh step against the chairmen as he's cheated me.

Abhishek Agnihotri

[protected]

Hi Team, I have got my Kent RO from a dealer which was referred by your free toll number . I have got this RO repaired for 4 times now, still have the warranty.
When asked for replacement your helpdesk was very harsh, they are not responsible for anything is what i heard .Serial number of the machine - S/N KR[protected], is this really KENT ? I doubt it .It was bought from
Novel Aqua systems, authorised distributors sales and services .
#36, Deepak Medicals building, Vidyapeeta Circle, BSK 1st stage Bangalore-560050 .
Let us know if it is an authorised dealer .
BY THE WAY VERY HARSH CUSTOMER EXPERIENCE .

Dear sir,

I am facing problem last 3 month, I taken service franchise in Jan 2015 service franchise name Aarti electricals & code BPSF 00526,

B4 start online system, I self installed machine own my self efforts in all district.
from January 15 to Aug 15, I installed more than 50 machine & service more than 150in warranty machine, in particular time my payment is due,

Number's Of time I recall ASM, RESIONAL manager (digis nayak) but still payment & glow sign board is due & his answer also,

In the month of August 2016 Mr mahadev vaidhya & mr.bhomik change my pin code area & close my CRM - & Marge it to Durga enterprises Ankleshwar ( sales Branch) without notice ...

here I send mail to Mr . K.taneja, digish nayak, mahadev, & bhavnik.
But still I do not get help & answer from any1 person.

Here I requesting to u kindly get open my crm & send my p2p material which I send it HO, (b4 crm close) - & my April 16 to Aug 16 commission & dues.
Thank u

(Note:-my purchase of spares material in Jan 2015 to Aug 2016 is approx 4 lacs. In Baruch district 2 franchise more available.)

Thanking you
Aarti electricals
G34 Rudraksh residency,
Valia road, Ankleshwar
Pin 393001
[protected]

Hi

We had got our Kent RO serviced two days before Diwali 2016...that is on 28th Oct 2016. Some parts of Kent were also replaced and the total bill was around Rs3600 which was paid in cash by us then and there.

Since the Kent was giving problems I had raised a complaint at the customer care number [protected] which usually a woman answers. She said she will send a Kent Dealer Mr Rohit to take a look. Mr Rohit came and did the needful. But when we asked him for the bill he refused that Kent does not give bills anymore (which seemed weird to us) and that it is Kent policy now to email the bill to the customer. Since Oct 28th, 2016 till date I have made numerous phone calls at the customer care where the same lady keeps assuring me that I will get the bill. She keeps coming up with excuses that due to holidays or weekends or the person who was assigned this job is unwell etc it is being delayed.

My question is when we paid 3600 why are we not getting the bill. Tomorrow if the part that was replaced in Oct gets damaged during warranty period what proof do we have that it was repaired in the first place? Also as a customer it is our right to get the receipt for what we paid for.

Pleaese refer my Request No[protected] and earlier requests. your service centre has neither been able to identify nor rectify the problem. In addition they ahve massively mishandled the system leading permanent overflow of water, leakage from storage tank and non functional UV system since the repairs carried out on 26 November 16.
Subsequent visits by service personnels has not yielded any results, May I request you to kindly look into the issue and get my RO system repaired without any further delay.

On 12.10.2016, we signed an Annual Maintenance contract for our KENT Grand plus water filter, with AIRAN INTERNATIONAL (46, B.B.Ganguly St, 2nd. Floor, No-9, Kolkata - 700012).

We faced a power unit problem on 28th. Nov 2016 and registered a support call immediately. They sent their Service Engineer on 30th. at around 3:30 pm Nov 2016, replaced the power unit, and asked for Rs. 935.00.

My mother gave him the said amount and asked for the bill, but the service engineer replied, he got only Rs. 835.00 and not Rs. 935.00, from my mother. Despite of several confirmation he refused it. Then my mother asked him to stand up as throughout the conversation, he was sitting on a chair. While he stood up she found that he was sitting on Rs. 100.00. The amount is quite small to be theft of, but the person is reasonably questionable. We do not stay at home, when these people come for these kind of service, and always try to cheat on old people.

I don't know the name of the person whoever came to our house, but his phone number is [protected].

Regards,
Dibyendu Chakraborty
[protected]

Dear Sir/Madam,

I am using Kent Ace Mineral RO.
SN : KR[protected]

The product stopped working and I raised a compleint on 28-Nov-2016
[protected]. The technician who visited, did not had required skills and was not able to troubleshoot properly, after long hours of efforts, he replaced UV Lamp. But was not able to assemble the product thereafter. After trying for almost one hour he was able to close the box, but still left some parts outside. When I enquired about those, he said those are not necessary.

He took 300Rs as service charges and 470 as the part (UV Lamp) cost, total 770 Rs, and left the place.

After this he left, and the device stopped working again, and as a feedback I informed the Kent feedback department about the same, they assured to re-open the complaint. However that did not happen, when I called again in 29-Nov-2016 to followup about the issue, the service team said that, they cannot reopen the old ticket and raised a new request[protected], and assured that some senior technician will visit my house.

Thereafter I got the SMS with the details of the same old person, and the person did not visit my place and the team CLOSED THE COMPLAINT EVEN WITHOUT VISIT.

I one serious thing that I came to know, from the customer service department was that, as per their records I had paid 300Rs and not 770 rs.
Also, I cannot see my payment details in the KENT RO mobile APP, it still shows invoice value is blank, although I had paid 770 RS.

I could not go to office for these two days because of this issue
My KENT RO is still not working, request you to help me resolve this issue.

Thanks and Regards
Narsingh Pal

Hi, i was buy kent ace+ 7 l ro + uf water purifier from flipkart.com on 19 oct 2016. Then flipkart delivered that product on 3rd nov 2016. After that i need installation of that water purifier since 4th nov 2016. Please help me as this product is not used from 1 month and i got mails and message daily regarding installation of purifier but no one visited or come for installation. Please help

We have brought kent in March. When they came for installation, they did fit a small tube. So water did over flow and full house was in water. this is just 3 months after buying. Now after that motor and filters went bad. So me and my husband fell sick. We called for service. Every guy whom comes for service asks money!! After we foughtsayign we have 1 year warranty, he just repaired motor and left. Till now no one has come to replace filters. If we call customer care, they send some guys number and he will never show up. If we asks how much charge they take to change filters, they say 2000!! we paid 16k for kent. now every 3 months we need to spend 2k!! worst kent service and product. If i had time, i would have filed a law suit against you guys. twice we fell sick because of drinking this water. If you cant provide proper service and follow up, why do u say you will give service? dont just advertise, follow accordingly. Why your service men keep asking us money even though we are in warranty period? Dont you guys talk them some sense? just collecting money everytime selling horrible products wont make u any good. If you spend such money on ur children, even they wont be doing any good. Remember. Earn with loyalty. Horrible people and service EVER

I purchased Kent RO model PRINCE from dealer in our City M/s Landmark, 167-D, Bombay bazar, Meerut, U.P. Mobile no. [protected].
Purchase invoice no. 1368 book no. 28, dated 15/09/2015.

We called your engineer three times in the warranty period. After warranty period your RO needs engineers after every 10 days. I spent Rs. 2000/-on parts with in one month of warranty expire. Now today your RO is again not working.

RO water is needed every tine in the house. Please suggest me what I should do.
1, I should throw this Ro in dust bin?
2, I should go to consumer court to complaint under IPC section 420 for selling third grade product on high prices, I think this is cheating?

3, I should buy one more Ro of any good company as stand by?
4, I should have good stock of bottles water as bisley etc.
5, I should drink tap water, or die some serious illness caused to water?

Please Suggest some solution.

REGARDS
Jaswant singh

Hi,

I have been using company named expert services for more than a year now for amc purposes for a kent super+ ro+uf water purifier. Recently their services are highly unsatisfactory, the issues either haven't been solved or new issues are showing up. The motor they replaced for a damaged one, is loud and cranky and seems to have a mind of its own, starting and stopping when it pleases. These issues were brought to their notice last time, but the service they provided last month didn't solve the issues. They promised to replace the motor next day, i am still waiting on their promises. It is really frustrating to call each and every week for the same issues that should have been solved long ago.

I hope some one will take notice of my complaint and take appropriate measure.

Hi, I had raised a request last week regarding kent RO service and re-installation, they said within 24 or 48 hrs it will be done, but it's been 6 days, nobody turned up. Customer service guys called me and said they will come in half an hour/1 hour, but they never turned up and made me wait for long hours. it happened thrice. What the hell is wrong with these people. You guys are simply wasting time. Request number[protected]. This is definitely not done, I don't have drinking water in my house since more than a week. Please take urgent action

We have purchased Kent purifier (Kent RO grand plus ) this year January from
Vivek’ Electronic store, OMR, Chennai. But very sorry to say that we
are not at all satisfied with the performance of Kent device as well
as the services provided. Just after 6 months o[censored]se, it stopped
working. We called the customer service and they asked to change both
the filters. Not sure how both the filters can be damaged so quickly
within first few months of purchase. Though, we had 1 year warranty we
were told that we have to pay for the filters and only service charge
will be waived for the first year. We agreed to it and fixed the
filters. Just after another 2 months, it again stopped working. We
called customer care and they told technician will come after 24-48
hours. But that time standard was not followed and we had to do
multiple calls to get the technician that cause lot o[censored]nnecessary
problems for us. We have also asked several times the technicians to
bring the external filter/candle, but they never brought. Always we
heard that it’s not in stock. Anyway, after few days after change of
initial technician, another person came and they told its problem with
membrane and membrane was replaced. After that it worked exactly for 1
day and then there was complete shut down of the purifier. After that
as usual we called the customer care, but no one appeared for 3 days
and that why I am writing this complain today. As I write this, the
device is still Dead with no technician attending to
it. After telling multiple times that we don’t have enough drinking
water, Kent does not seem to care about it. We are completely
dissatisfied with Kent and would never recommend anyone to use as we
don’t want others to face similar problem. Since it is still under
1year warranty, we are expecting a complete refund or complete
replacement of the device. Hope somebody looks into it with high
priority as we are talking about Drinking water here and hope it gets
the due attention. Thanks!
Aniruddha Ghosh

I had purchase kent pristine on 11/10/2016. Product id kr[protected]. Kent claim that need replacement after 6000 literd or six months... But product fail to purify water and it's purification chamber becomes malfunction after 500 ltr. No proper service from kent. From last week we couldn't get purified water. Servicemen with cowered service. They claim to send servicemen within 24 hrs but no service from them