Kent RO Complaints & Reviews

I have bought the Kent Supreme Water purifier through Amazon on 14th Oct'15 and got installed on 18th Oct'15.

1. In the last 1 year there were various complaints in this machine regarding the Filter functionality and your service personnel came & rectified
2. On 16th Oct'16 we have seen water leakage from top of Filter, since we are leaving to our native place - Kanyakumari for Diwali festival we could not complain...

I purchased kent mineral ro pearl 8 liter model through online purchase from amazon. Ordered on 30 oct . The same has been received on 08 nov 2016. As per advise phoned in the given no [protected] at 13-27 hrs of 08/11/2016 and requested for installation.
I have been said that ken person will contact for installation within 24 to 48 hrs and as per our conversation will visit in given address for installation.
But now it is around...

I have bought Kent RO last year in Sep'15 & & found that with in a year its seal broke. Thogh the same was in warranty agency removed the same free of cost in Aug-16. Now the chok of the filter has damaged. Only a year & 1month has passed after i purchased the product & i have to spend again some Rs.1300/- to got the same repaired. This kindly of product is totall not accepatble & very bad on the part of Kent that they are providing such...

Dear sir/madam,

I am having a kent pearl ro purchased around two years back.

6th-feb -16 : it's ro membrane including other filters were changed
Edimentation filters were changed after this membrane change..
11th-jul-16 : it's carbon and sedimentation filter was changed
24th-sep-16 : a complaint was raised as my machine had noise and vibration, engineer visited and he said that machine...

Please be noted that my RO is not working since 1 nov 2016 and I have register d many complaints on customer care no. And till now no response and service from your side .

Also be noted this RO I purchased 10 months ago and since then there has been many issues and complaints for this product approx 10 to 12 times it has been repaired .

I am highly dissatisfied with the product and service from your agents also...

MCH Serial nO.:=-----KR[protected], Product Code 11005, Manufacturing date 14oct 2014..
I own this machine since a year now I am serving in central govt. services, dont have much time to complaint about over the phone as it takes lot off time, I have tried on toll free and paid as well but no one respond well, this RO is not working at all, I request if somebody can come and get it fixed.....

My kent ro (1.5 to 2 years old) is giving beeps when switched on, water flows in slow droplets and taste of water is not so good. This was the complaint. The technician who came didn't even open the machine to check, but straight away said the membrane is'gone', all the filters are'gone' and gave an estimate of rs4000.

When i bought the machine for rs16000 do you expect me to pay 25% of the machine cost in repairing it? Is...

First of all, I want to highlight the incompetency of the customer service center. They give option to select language, and even after choosing English, the executive does not speak or understand anything other than hindi. I have made a total of 8 calls regarding same complaint, and non of them even understood the nature of complaint. One executive even told us to go deal with the issue from where we bought the machine and it is not their...

Hi team,

We are facing an issue with the carbon filters from past 2 months, the technician came and cleaned the filter but no use after 20 days we got the same problem where water stopped coming. The service is so pathetic and we got frustrated like anything. The technician told they will replace it 1 month back, but till now they have not replaced. We are getting the drinking water by going to 2 kms for filling the water...

I complained 6 times in coustmer care about product issue i have leakeg problem at my kent ro but only 1 time 1 executive came in my home he clicked some picture of difective area but problem has not resolve. After that i registered complain many times but no 1 came and my all complaint going automatically cancel i enclosed 2 pictures. Plz do some thing for us we r suffer from july...

We installed a kent ro (model name - super plus) costing inr 18000/- in aug 2014.
It worked fine for 1 year but post that we have had to spend inr 8500 (50% of the product cost) in repairs and amc!!

1. rs 3300 paid for membrane in sep 2015
2. rs 2000 amc in jan 2016
3. rs 2500 for 2nd membrane in jun 2016
4. rs 500 for carbon filter in oct 2016
Proofs attached.

It has several...

I have been using Kent RO from last 13 months, after 12 month service provider asked me to make a yearly maintenance contact with Rs. 5000 and i did it, but since from the changing filter and servicing water TDS value not been constant by the system it is fluctuating more than 100% and service provider explanation always is that supply water TDS value differing from time to time so filter water TDS value is increasing which is totally unacceptablebr...

Compalint date 21.10.2016, from jabalpur (mp) region distributor name sapna marketing.
Complaint no. [protected]. i have called several time but no reply was received also no technician visited till date.
My complain is about leaking of water inside the kent system which was since its last servicing done. i have also done email regarding same but no reply came
It was really dissapointing.
So i want to plz look...

I have kent mini water softner (serial no : ks[protected] and recently i have changed it with new filter for which i have paid for both the new filter and the service and still it is not working and i am getting hard water only because of which i am facing many health problems.

I called customer care many times and several complaints has been raised but still issue is not resolved. one of the recent requests that has been raised...

I purchased Kent water filter - Super Plus on 12th Sept 2016 and waited for the service technician to install the same at my residence in Bangalore. On seeing no action, I lodged a complaint on 5th Oct 2016 wherein the installation work was assigned to one Mr. Kartik on the same day. However, no one turned up till next day another message was sent stating one Mr. Shivakumar will attend the issue. When no one turned up, I lodged a complaint...

I have purchased a KENT RO last 4 years ago. I have changed two filter last three months ago from your service center located at Bareilly U.P. But there is a leakage in RO. The water is also taste less. The TDS controller adjustment nob is leaking. please depute your S/engineer located at Bareilly (U.P.) to repair replace of defected parts if any filter and TDS controller nob and solve the leakage problems...

Its been a month since i installed this water purifier, I had called Kent call centre and asked them that i was looking for a purifier and their dealer contacted me and installed a machine after testing the water. This machine is dispensing GREEN water within a month of its installation. The machine from inside has also turned GREEN.
Their executive came to check and he says that this is because of sunlight coming in the kitchen!...

My RO is not working about 12 days and i have complain 5 times bt i don''t get any service in warrenty period, company is also not taking any solid step after calling service center.and distributer missbehave with us, and some parts are not considering in warranty which is not in policy. My device is near out of warranty and company is not taking any step. I want my device OK or compensation....

I have logged a complaint on kent service desk on 13th October 2016 that my machine taking more time to purify the water. One service person came and inspected the machine and told SMPS not working, and will bring new SMPS next day and fix this. Next day another person came and told he is not finding any issues with SMPS so the problem with motor pump so need to change that.He dismantled the machine and told tomorrow he will be back with...

I am finding frequent replacement requirement of pre-filter, sediment filter and carbon filter. After purchase of the kent pearl filter, within 2 months, the feed pump failed, but fortunately agent replaced on warranty coverage. Now i have entered into amc w. E. F today and annual fee charged is rs 5500 (4 times replacement of pre-filter, 1 time sediment filter, one time carbon filter and one time ro membrane; and any other parts failure...