Kent RO Complaints & Reviews

Dear concern,
I baught a kent supeme which is your top model in ro, but after a month in this started problems some time it block some time taste problem some time damage the parts.
Mean every week we facing the same problem i rais a complaint on weekly basis. We are facing too much problem.
Please solve my problem and give me a machine which is suitable for me according to my area water.
Please solve my problem...

Poor service from kent ro company

I called kent ro customer care to do regular service on 17th aug 2016. Complaint number - [protected].

The technician came and did the service. After service, the water started overflowing.

I called kent customer care and logged another complaint on 21st aug 2016.
Complaint no[protected].

The technician came and informed me that value...

The complaint was lodged on 16th Aug with complaint no.[protected] since then I have been following up with top to the bottom to rectify the same.

The last SMPS was replaced on 21st July 16 vide voucher No. 303396 & within the 24 days SMPS got corrupted again . It shows the kind of equipment being used by the KENT.

However, as per the company policy the equipment carries the 3 months warranty but I am failed...

Complaint no. [protected] dated 14 aug is not yet resolved. Multiple times called helpdesk, they also connected to area manager and there was commitment from area manager to resolve the issue in 2 days but now they are avoiding to come saying that the machine is in warranty and ro filter has leak. Javed one of the support person came and saw the issue and went back saying ro issue and it is in warranty so need to wait. After multiple follow-up...

Dear sir/madam,

I made the biggest mistake of my life when i purchased kent ro supreme from sukhmani water world in bhatinda (Punjab) dated 9th may 2013 and spent inr 17k on this useless machine

Since i have purchased this machine, after the initial warranty period, the machine has consistently given us trouble in terms of breaking down/defective functioning and very poor after sales service

Till...

Sir i am subhash shelke. My kent pearl srl no. Is kr[protected]. I purchase on date 31/08/2015. But his membrane is not working. So i did complaint to custmer care of kent. But they are not solve this problem i have all document of kent ro as like warranty card, bill etc. Custmer care complaint as following... Date 30/07/2016, complaint no.[protected], date10/08/2016, complaint no.[protected], date 14/08/2016, complaint no.[protected],...

My number: [protected],
Machines purchased few months back and is totally in warranty,
When complaint is made, the person to whom its assigned closes the complaint without even visiting home, when i call customer care to mention same, they register new complaint and then same cycle repeats, its third time i am facing this issue.
The service request is being assigned to same person again and again: mr shiva ([protected]).br...

Date of incident :
First : 4 july 2016
Econd : 16 aug 2016

Kent ro
Complaint number :[protected]

Kent sent their tech to my home. He was not able find out what is the issue and said me that he will come next day : 17 aug 2016. His name was pankaj : [protected] (Emp id : 1012055). Branch south ex. Delhi.

Since then he is not picking my phone. He took away rs 300 as service...

I have Kent water softener... We just shifted to indore from Kolkata. We called up Kent customer care for rent installation. They came and did. But now after 1 month I feel something might be wrong. So to check it, I called the customer care to check. So they took the complain for the same and told that they will come do the needful. After 3 days when nobody came I called up again, so they told that we don't hv services for softener, I said...

Complaint no[protected] date 09082016 and[protected] dt 17082016 not attended.the kent warer purifier model kent prime tc brought in 2015.the machine is not working properly.inspite of repeated remiders no service mechanic is being sent by the company .
l...

We are facing frequent breakdown of our kent ro system, (kent grand plus mineral ro). The equipment is giving us a tough time since the date of purchase i.e My 2015. I think even service engineers from Aquatake Service Centre point are not able to service it properly. The pipeline connections inside the machine got detached 5 times within a period of 1 year and 2 months resulting in breakdown of the circuit system. Every time a complaint...

I have a kent ro super+ which was installed and serviced by kentservice centre technicians.within six months of installation the output reduced and it took 3hrs to fill 8ltr tank.kent replaced ro, filters, it was working fine. as per routine maintenance the filters and other parts were serviced/replaced by kent service center techs. on 14.12.2015 kent replaced ro membrane, sediment fliter, carbon filter, and FRT TUBE, for these they charged...

Pathetic call centre and one the one of the worst customer service experienced!!
I purchased kent grand+ ro system in april 2016 which is having 3 free service for 1st year.
After 3 months as per the process, i have reached kent service call centre 
• on 14th august (Request no.[protected] where i was assured that the service will be done 24 hours. No one came till 15th august.
• on 16th one engineer...

Kent ro has perhaps the worst customer service. I have annual amc contract for kent ro installed at my home. For 2 days after lodging customer complaint, they kept on promising to send a service engineer. But these are all false promises by their customer care team. Kent ro owner dr mahesh gupta seems to be a big fraud who flaunts his scientist background and has even become president of phd chamber of commerce. I reality, he and his company...

My name is anup agarwalla, i am using kent grand plus water purifier. Few days back my purifier was giving some problem so i went to kent service center at golaghat, assam. On 6th of august the service engineer came to my place and checked my purifier they changed some candle some parts and they also changed the pre sediment filter candle, then i asked the price of the candle they told me rs.500, then i told them to change the complete filter...

Complaint lodged on 12 august 2016 (Refer complaint request no.[protected].
Technician visited on 13 august 2016, the technician spent barely 2 minutes and did not do anything. Cleaned the filter external body with cloth and said its done.
Complaint lodged again on 14 august 2016 (Refer complaint request no.[protected].
Technician visited on 17 august 2016, again the technician spent less than a minute and said...

Dear sir, i am a resident of qtr. no. 4, mtnl exchange, shakti nagar, g. t. karnal road delhi. on making a complaint to customer service centre on 8th august 2016, my problem was attended on 9th but the machine was not repaired even though rs. 2750/- was taken on account of spares even though only one part (membrane) was changed and additionally rs. 2000/- was taken for amc. but the problem was not cured. the attendant mr. kapil kumar gave...

I purchased my kent pearl water purifier in dec 2015, from kent dealer aqua world in jayanagar bangalore. It was working fine till 10th august, and stopped working on 10th august 2016 after which i realized the mistake i committed by trusting this brand. It has already been 5 days the water purifier is not working, i have spoken to the kent service center 5-10 times but still not one has come to fix the issue. One engineer nagesh visited...

The after sale services is very bad and the service centers are fraudulent. They keep changing parts and charging us heavily. The behaviour of the service centers are horrible and they use derogatory statements. In two years I had to call them 15times for fixing the problem. This is itself a statement of efficiency. Due to poor service we had to go without ro water for literary 5 days a month. Service centre in lower parel beaded by Ashish...

I have complain towards poor service & supplying bad quality of ro water filter parts like ro membrane, filter etc. But till now did not received any reply / solution from kent itself. This means kent is not at all bothered towards customer. Now as i am not getting any response to resolve my problem towards supplying of poor quality of ro water purifier parts as well as poor service so i have decided to scrape my existing kent ro water purifier...