Kent RO Complaints & Reviews

Not getting any response from technician as well as customer care.
Nobody is attending the complaint raised almost more 60 hrs. Very poor quality in response from kent customer care & technician (Mr. Tushar [protected]) assigned from cc. Complaint already register 3 days back (Complaint number :[protected]Assigned technician mr. Tushar [protected]). I have called technician yesterday 06.09.16 & come to know he was on leave.in this case request should be transfer to another one but no action. Yet there is no any call back from technician side or customer care.

This is very serious issue & very bad experience with kent.

Thanks,
Rahul

Two complaints had bee sent regarding bad smell and poor quality tasteless water output from kent wonder bought on 6/6/16. Tin no [protected] /cst no 10555192 at a cost of 16, 000/- even today, water is smelly even after changing three filters, sediment/carbon/ro. Tecnicians sent are unable to get the problem solved show helplessness. Mr venkatesh sr engineer of chennai had admitted that chlorination in water will cause smell and adding post carbon filter would be the solution
It is to be emphatically highlighted that thproduct was sold on after checking the metro water in the house and on assurance that quality would be good. Non availabilty of post carbon filter came to light only during serious talk withmr. Ravikumar

Your Kent services is the poorest service ever.Your franchise name Sachin Kadam, is irresponsible, doesn't knew how to work.He had hault of 2 hours and even took rs.800 and 5000.We even again phoned him but he didn't respond.He took from us the fee but didn't had any work."USELESS SERVICE AND USELESS COMPANY-KENT".We are even sending you an photo of our model and it's bill.Please see and take further actions as fasthe as you can.Nor we need to send an message to CEO-MAHESH GUPTA a very bad message

-DEVESH SINGH

Its swarnendu baral from asansol, westbengal, dist: burdwan. I bought a Kent Purifier last year from reliance digital store asansol, they have charged me extra rs. 4500 for 1 year extra service like candle change, repairing etc. After purchase of 4 months later i had isuues with that, like water was passing by the side of the purifier at the tyme of switched on to fill.I called them but they ignoured. problem getting bigger & after several reminder call of 10-12 calls the reliance store people sends someone who is not a authorised kent service boy. he somehow managed to stop the wastage water but after 1 week same problem arrise. I again called them, now they start again ignouring my problem. then i wrotea complain mail & lodge a complaintto customer care. after 1 month a guy came & clear my filters in kent & then the problem got solved. Again after 5 months i had issues with kent purifier. from where i dont know but whenever i switched on my kent to be filled up, everytime some red aunts are filled in water. i lodged complain again, after 15 calls they send a guy but nothing was solved. another time i visited thei centre & they agreed to change my 1 filter. now am facing a hell lot of problem with this kent fromlast 30 days. suddenly water filled up time taken of 9 hours, & wastage water filled up like some reservoir i have to owned. So pathetic condition of this kent purifier, i called them 6-8 times, then someone Mr. Sabab from kent called me & sendsme a guy who is fully unaware of service. He does some fantastic BS work for that no water will filled in my kent after switched on or plugged it on. what a disaster for me that after several reminders, in a placelike kulti, w.b, where water is like life in desert, my family is not getting drink of purified water from last 4 days. it is fully stopped. Reliance digital peoples continuesly lied me to cahnge my candles as their explanation is like a reputed company like KENT doesnt provide them the accesories for service.
My question is that
1> HAVING A GOOD NAME OF THIS COMPANY CALLED KENT DOESNT HAVE MONEY TO SEND PARTS TO THEIR OUTLETS???????????/
2> LIKE A GENERAL PEOPLE LIKE ME, HOW MUCH TIME IT TAKES TO RESOLVE A PROBLEM???????????
3> IS KENT IS UNABLE TO GIVE SERVICES AT REAL TIME??????
4> ONLY ADVERTISEMENT DOESNT HELP, U HAVE TO ENSURE QUALITY FIRST, THEN SERVICE...

Its a public forum, & amwriting this for all of you that if no action will be taken in next 1 day for this problem, i will again write, & this tyme its going to b massive. Fully ridiculos service by kent i must say.

swarnendu
asansol
west bengal

Product code-11004, product name kent pride, sr.no. -kr[protected], installed on 07.12.2009 i have been regularly servicing my RO EVERY YEAR last service was done on 12.3.2016 callno. [protected], branch name greater noida u.p., voucher no. 169238 amounting to RS 4050/-Receiptno- 758772
when i today contacted service centre they asked for sevice charges, cost of items if replaced
why should i pay for items /service which has been done six months back
if items attached with machine worked properly for six and half years then why on replacing they havnt worked properly for six months and asking for charges

Kent Wonder was bought on 6/6/16 In August water became too smelly and bad taste The defect was attended four times. First Technicia Sudhakar and Manikandann, Mr Sudhakar just cleaned the tank and said that smell was from outside.when questioned about his strange remark, he just told to complain again .Obviously the complaint was made same day . Sudhakar came again and changed the sediment filter.Problem continued. Mr Manikandan, technician, Said pre carbon filter was ok and he would adjust TDS control.He added that tube to pre carbon filter was bent and hence the problem, This was again false statement.Personal dialogue with Global Innovative Manager Mr Kumar and service i.c Mr Murugan Confirmed that both technicion were factually wrong.After talking to Kent office
two technicians came and found that both precarbon and RO filters had to be changed Smell was coming from both, After change water smell was not found
It may be seen that the two tecnicians Sudhakar and Manikandan Lack not only expertise but also integrity They misinformed the conditions of problem depriving the customer of quality water and prolonging the rectification. Both should be censured seriously for duping the customer and creating a bad name to the company.I should be informed of the follow up action

My customer care complaint of the predicament was already sent to you. Water now is not smelling. But the point to note is that within two months of purchase, THREE FILTERS had to be changed which is never heard.
V.Ramani
mobile [protected] Bought on 6/6/2016 TIN no [protected]/ CST no 1055192/6-7-11

Dear Team kent

I would like to bring into your kind attention that I purchased Kent Supreme ro in 2013 after which I got a chain of problems with the filters, membrane, uv, choke and what not we kept on replacing the parts as per the service people.
But I got a headache when I replaced all the parts spending 4000 and after 4 months I got the same issue and a complaint was been made the service guy came and said the parts are not working and needs replacement.

As a consumer I feel cheated as the product warranty is 3 months and the parts doesnt even last few months. I dont see the trust factor in Kent ro as its not the first time this has happened.

I was a happy customer of ‘kent ro grand’ (Unit serial #[protected] since 2008 and turned loyal to kent while i enjoyed this model till 2015. My loyalty was not without result, i did not had any major problem requiring replacement of major parts like ro membrane or motor failure till as late as 2014.
To reward kent with loyalty, i went ahead and bought ’kent supreme’ (Unit serial #[protected]) on 4th of november 2015 with a lot of hope and expected delight in the hope that kent has matured as a company and its product portfolio. However, much to my dismay i got worse results and my hope shattered like nine pins. When i purchased this new model, i got iron remover installed as per the advice of your maintenance staff, however, my joy was short-lived and only after 3-4 months, i started getting headaches every alternate week. The kent technicians have come more than 6 times to solve various problems like the bursting of membrane, damaging of filter and motor etc. The vital parts got damaged in a span of less than six months and i wonder what would happen once warranty period is over. Additionally, time passes now in days/weeks with kent supreme while it used to pass in years with old model - kent ro grand. It has been 10 months that i have got kent supreme installed and kent service engineer has already visited 9 times

I would want a replacement of this unit as soon as possible to relieve myself from the agony i am going through. Hope to hear from you soon to reinstate the respect i had for kent.

I take service frenchasie of this company. Service center code BPSF00526 AARTI ELECTRICALS ANKLESHWAR Whiteout information this company block my crm & change my pin code maping area. I send numbers of complaints regarding this but no one help me to resolve problem.

I send part 2 part Material to head office in 28 August till date no return Material received. & Not received my service commission also.
I also send numbers of mail to Mr. Digitsh Naik, Mahadev vaidhy, but they are not reply my SINGAL mail.

I have only last option regarding this matter take legal action regarding company if my problem not solve in 7 days.

I bought a Kent Autosoft water softener 2 yrs back. The softner stopped working a year back. After loads of effort an engineer came who said tge beeds need to be replaced, which are not in stock n will b available soon. He has been avoiding for one full year, n now tge whole machine is blocked and we are not getting a drop of water, while they cant find a person to even repair it despite numerous desperate calls. Why do they sell a product when they cant service it. And its a damn expensive one. Customer service is a joke.

My name is varsha gangil, i had complain to customer care of damage membrane but nothing happen. I am so disappoint after buying this kent prime, service is very poor, i had complain so many time but no one come here to resolve my problem, i have complain number[protected],[protected],[protected],[protected],[protected]. Customer care provide service with in 24 hours but since last 3 month i am facing this problem, and no one come here to resolve it.

I have purchased brand new Kent water purifier from pooja Electronics & telecom, K R Puram, Bangalore, on Friday evening 26thAug2016, sales executive confirm that with in 24hrs purifier get installed but till today installation not done, given reason is server down...even after registration of installation request, installer calling on 7:30pm and tomorrow we will cm for installation so just I asked for the coming time response was very bad as well he told before coming I will call and come, I requested him to come after 5pm so that by that time I will cm back from the office, just he told ur request is going to cancel and again u need to rise request for installation, as a customer I have waiting from 4days he cannot accept my request ...this kind of worst service I never ever expect from KENT first impression itself very worst thinking to return back immediately.

Dear,

On december 25, 2015 i bought kent ro from a dealer with following details :
Iteam code :kent supreme mineral ro
Serial no : kr [protected]
Dealer address : pai international, a s rao nagar, hyderabad
Invoice no : asrn 4641

We are facing problem of water leakage from upper side of the body. The leakage is not negligible and frequently coming. Somtimes whole system gets shutdown and not getting power up also.

We got the product repaired around 6-7 times during first 7 months due to same issue and technician replaced most of the major parts during these 6-7 visits.
Still issue is the same and 2 days back system got repaired and now today onward it is not working again.

As product is is warranty i want the replacement from kent ro as product i got is having some basic defect and kent repair team also invested almost same product cost in repair works.


As per my observation the product has some manufacturing defect which is not repairable.
However till warranty lasts the product will be repaired, after that i am not ready to pay for the repair cost.


Hence i need a replacement or any positive solution from kent.

Thanking you.

Yours truly,
Shreetesh
Mob:[protected]

I have raised a request for buying a amc on 26th aug 2016, since then i have called 4 times customer service center - no technician visit till date - but my request is closed - no one is responsible to answer who closed the call and why - now after 72 hour - one more request is opened

Kent is not interested in serving machine i feel and service level is pathetic - i tried asking area manager contact - no information from customer care -

The components used in Kent RO is pathetic. I have brought Kent prime in Nov 2014 worth 18000 and have sent more than 12000 in its maintainance in less than 1.5 years.. I have got the membrane changed 2 times in less than 9 months. I am highly disgusted with the product and going to buy some other company's products RO and going to negatively publisize this every where. Very very put down product. The company should be questioned and audited on the product quality and filters.

Inspite of an annual maintenance contract with their service provider - Suraksha Water Services and calling them more than 6 times everyday, service provider has not attended to our complaint. This is a regular affair with this service provider, he will promise to send the service engineer and to resolve the issue, but the engineer would never turn up.

My Kent RO has frequent defective after expiry of one year warranty. My RO guarantee period has been expired in NOV 2015. In March 2016, after defective Kent replaced RO Mabrane and Filter and some other parts which cost me Rs.4500/ approx. Now, machine has again defective. Some of my friends also getting same frequent defective. We have observed that the parts installed on defective must have some problems. It is requested to check whether parts supplied by your co. is after proper checking. Being Consumer we are totally unsatisfied with you service. My regd mobile no is [protected] with you.

Kent wonder water purifier was bought on 6 jun 2016 at a price of rs 16, 000/-
Mr jebaraj from global innovatives, annanagar west installed the equipment on the same day but found that the red/green indicator lights was not working. On opening it was seen not connected and the light connected.
Taste of water was not satisfactory after a month on complaint, technician mr manikandan cleaned the tank and advised to keep it off during hot hours to increase the life of filters. Within the month of tecnician visit, we saw the deterioration in the quality of water on 17 aug 16 complaint was registered as water smelling badly. Mr sudhakar tecnician attended. Told him that probably pre carbon filter is defective. Hechecked and said that the filter was ok which was not accepted by me. He also cleaned the tank and wanted me to report if problem continued. I agin made complaint after a day for my earlier smelly water. Same tecnician came but this time he changed the precarbon filter and assured quality tank water was to be drained twice before use. Same problem with more smell and bad taste was seen again within a week. Complaint was made on 25 aug 10 and no is[protected]
Technician is yet to attend.
Frequent problem within a short period has drastically affected my cofidence on the quality of product and wishy washy attendance of defects.in my opinion the product is to be changed or taken back with refund of money paid on 6-6 16 product tin no is-[protected]; cst no -1055192/6-7-11.
Mr manikandam accepted that water was having bad smell. He changed some settings in tds filter but the smell continued and taste was not good.
Carbon filters which is supposed to take off smell have to be changed.
Technician is not able to identify the actual cause.
As such the company should change the equipment or take it back with refund of rs 16, 000/- money paid for the product
Yours truly,
V. Ramani
855/5 saikrupa, 20 main road annanagar west chennai 600040
Mobile [protected] / ll —[protected]

Service center technician do not install the machine properly. They don't set up the machine and on top of it do not understand the customer's problem. The company is so well known but the service provided by the Dehradun people is getting the name of the company in shame. Dehradun technician working for Kent RO Perl water purifier are not satisfying their job which is offensive. The machine was taken on 22nd of August bt the service person came two days later that too for just merely 15 minutes as he was in a hurry. My machine no. is KR[protected]. He placed the machine in a place where our earlier RO was placed. Inspite of telling him to install the machine in our desired location he did not bother to obey and did what he felt like. He installed it shabbily and on telling him that the purifier signal is not working he bluffed mom at home saying that the light would get onn itself as there is some fluctuation thought there is no fluctuation at all. He ran out of the house without clearing the doubts of the consumer giving excuse that he has to go back to his office which is a complete nusence. Till now the service person from dun is not answering call and we have called up several times to the customer care providers and they say that the problem is raised to the service person which would be resolved in 24 to 48 hours. Think, calling customer care people every day and every day they say problem is raised which would be resolved in 24 to 48 hours. Like this if we wait for their 24- 48 hours then it would be a big trouble as their hours would never complete like this way.

Dear,

On December 30, 2015 I bought Kent RO at Rs 16900/- from a dealer with following details :
Iteam Code :[protected]Kent grand plus mineral RO
Serial no : KR [protected]
Dealer Address : Kent RO system ltd, 28 Basement Ved Complex, Navyug Market, Gzb. 200101

Invoice No : SB 11500875
Book No : SB 0018
Order no : [protected]

We are facing problem of water leakage from upper side of the body. The leakage is not neglible.

We got the product repaired three times under warranty; dated :
1st Complaint :[protected]
2nd Complaint :[protected]
3rd Complaint :[protected]

As per my observation the product has some manufacturing defect which is not repairable. However till warranty lasts the product will be reapired, after that I am not ready to pay for the reapir cost.

All this is causing unnecessary inconvenience.

I would appreciate immediate action on the issues highlighted. Holding a good name in the market, I believe my product will be repalced to the earliest.

Thanking you.

Yours truly,
Anil Sharma