Kent RO Complaints & Reviews

Recently i have purchased kent pearl for my home. the pump is generating sound. i lodged complaint and requested for service. it is under warranty period. already two times the technician changed motor. not replaced with new motor, replaced with repaired motor. even then motor is generating sound. one can hear the pump sound from 5 meters distance. the sound is not smooth like other machines. pumping of water is generating sound which is...

On may 2016, i have purchased kent ro rs.16500. As per brijesh prasad ([protected]) from kent representative, the amount will be split into 6 emi without any interest but when i checked my credit card statement then i came to know that i am paying interest and service tax. So i called up to kent guys but they does not picking up my call.

Can u please urgent look into this matter as they are cheating with customer to sell out...

I purchased one kent grand mineral ro on 24.01.2015. sl no - kr[protected]. after complition of one year annual maintenance contract was made with the service centre as was forwarded by you vide m/s m. p. enterprise, regd office ba - 57, profulla kanan, kolkata - 700101. according to the said contract they changed some of the parts of the said mechine on 21.02.2016 and collected rs 5200/- from me. after such change i did not get the standard...

I had bought kent maxx water purifier on 10 july 2016. Cutomer care of company told that tehnician will be calling and visiting for installation in 24 hours. I did not get a single call for 2 days. I had raised urgent request for 2 days, but the response was same. Till now no one has called me. After multiple complaints, they send me no. Of technician whose number was always switched off. Somehow i got the number of local agent for installation....

My Kent RO IS out of warranty, this email is regarding RO membrane quality. RO membrane was replaced 3 months back and in 3 months only RO membrane cap is broken, here is serial no for RO MEMBRANE - D[protected], THIS state that Kent RO membrane quality is getting inferior day by day.


My registered phone no [protected]...

I had purchased the above model & the same was installed in december 2015. the machine stopped working last week and had placed a complaint on 9th july, 2016 and was attended the same day. two filters were replaced and i was charged rs.1000/- as the technician informed me that these were not covered under warranty. but he mentioned that the replaced parts will be covered under warranty for 3 months, which i find it strange as the original...

I bought a kent perl ro + uv water filter last year, which is still under warranty period. The filter having problems continuously. So far more than 20 times it got verios problems. Everything inside it has been replaced by now, none of the parts are original but still issues doesn't resolved. Kent guys are not capable to diagnosis the root cause as well.

Therefore i will suggest not to buy any kent filter if you wish a peaceful...

Hi i've buy a new kent ace plus filter in flip cart two weeks before actually i've give the installing address ten days before but now also does not respond my complaints. my registered mobile no s [protected].
Address is s. bhaskar
S/o v chiranjeevi achari
H. no 9/196/3 kosigi (v) kosigi (mandala)
Kurnool district
Pin code 518313
This s the installing address. with in 24 hours we r not respond...

I bought the water purifier with serial no. Kr[protected] on 27.05.14. I encountered some problems with this purifier around 9th january 2016. I called several times to the service centre. The service staff came only on 16th january to repair the device. He changed post carbon filter, adaptor and so many other parts in it and charged me around rs.3800. Again with in two months (25.03.16) the device was giving me problem. This time another service...

I had given complaint regarding faulty uv filter housing in kent grand.
In response to that, engineer suresh turned up on july. he refused to change the defective part foc since he has pressure from his boss to charge money for each part.
I spoke to complaint cell again who made a call conference with some "manoj, the asm".
The technician also confirmed that manoj yadav is the asm of his udyog vihar branch.
br...

As clear from the subject itself that i am chaeged with 1000/ even the defect occured during the guarantee period.
Sir i purchased the above said product on 2nd july 2015 from. m. p. nagar bhopal (m/s[otus, city centre, 1 press complex zone 1, m. p. nagar bhopal). on[protected] my wife heard a beep in the machine and asked me. i immediately phoned to the service centre. they attended the complaint same day and found that the sediment...

I have purchased kent ro grand in august 2015 it is in warranty but its not giving water properly, i am from kota city rajasthan.
Company promised me that it will give 15 ltrs of purified water per hour but its not giving the same even in a day. recently i have purchased new filters also even after this its not working properly i have made a complaint on toll free number and a guy visited from service centre but he isnot able to give...

Hi..
I've lodged a complaint to customer care (case id[protected] on 5th july 16. It has been 3 days but No one responded till today. I called customer care again & again but everytime they replied that somebody is going to come to repair.
I've purchased this Kent RO (SR. NO. KR[protected]) on february'16 and every month there is some kind of disorder. Its still in waranty but service of KENT is very poor.
S.D SERVICES...

I have purchased Kent ro whose serial no is KR[protected] and my registered mobile no. Is [protected] . My complaint is that within 6 months sediment filter and carbon filter stopped working and every time when engineer comes he uses hammer and clean it but after warranty period they said these are blocked and needs to be changed rs 1000 will be charged for this . But same problem was coming from the last 6 months but you did not changed because...

I bought kent ro pearl for 15k rupees 3.5 years ago. first 2 years it was fine. then started the incessant list of problems. i would like to highlight two main problems.
1) kent does not care if any shop guy advertises "authorized kent dealer" and repair their machines. i bought kent from a shop and called that shop guy for replacing my filters. i ended up spending 10k rupees over a period of 1.5 year for multiple problems. one day...

Dear Sales & Service Executive,

Greeting of the day !

I am really disappointing after bought your product from July' 2015, Since July 2015 many times I have initiated the complaints for the product failure or product is not working, in respect to that your service engineers are coming and identifying the problem every time, every time they are changing the parts, because your product's parts always fails very...

Respected sir/madam,

My name is s. d. gurjar mobile no.[protected], i have purchased a kent ro machine number kr[protected], with the hope that this is the
Popular brand in india and whenever if any problem arise then properly
Ervice/response/help provide by the kent service center. but the actually
Ituation/condition is different from my/customers thinking/advertisement given or in other words i can say...

I raised a request on 19th june for demo of kent ro and your sales representative showed me the demo. I selected product kent ro prime and asked for installation for next day after 4:00 pm.
I got a call from technician and i told him to come after 4:00 pm. No one turned up and when i called them back next day then they informed me that they will send some one. They also told me that they were short of man power but my reason was let...

I bought a kent grand 1 year back. when i had purchased it i was informed that average yearly expense is about 1500 rs. in one year i have spent more that rs. 5500 alone. every two month some or the other part just goes off and we need to spend money. now i asked the agent on how much money needs to be spent on an avg for this purifier. i was shocked to know that he said[protected] is what people do spend.

Now i want to know...

I've buy a new Kent ace plus product I've give the request to installing purpose two days before but company not responding to my request.my registered mobile number s [protected] address is s.bhaskar Kosigi (village)(mandala) kurnool (district) andhrapradesh
Pin code 518313.
This s my address please send me ur technician as early as possible.I'm so waiting for the installing...