Kent RO Complaints & Reviews

It is the badest service provider of hathras it can not provide us service. When we ask for service he cannot reply yes or no. Clearly he say i am not provide you service. This is rawaj ji enterprises agency if you cannot take any action about him then we though you purifier out of our home. Its my request please change your method of providing service

I'm hemant tejwani from jaipur (Jagatpura). I purchased a kent ro grand plus on 21/5/16. After the installation the purifier worked just for a month and it started giving problems. Till date we have complained four times for service and we got 3 different service people from kent service centre balveer, sahil, and one other person. Sahil even charged 300 rs. For changing one candle. So ro stopped working on 18th of this month and he came on 20th for resolving my issue but on 21st the ro again started causing problems. Then on 21st i again asked service centre to resolve my issue and they sent someone on 23rd for that and resolved this issue. But yesterday night it again stopped working.

I've bought multiple number of bisleri cans and i'm paying for it day by day. So what's the use of this ro if i have to spend on bisleri cans each day?

Kent service centre people say that the water contains good amount of fluoride. You should not have puchassed this product. But they all told me this after i used this product for a month. If they would have told me that this product is not good enough for this kind of water while installing it, then i would have returned it.

I'm extremely sorry to say this but i'm highly disappointed by the kind of service these guys provide after sales and the kind of product they sell.

And even after that no one from the company gives a proper suggestion.

My sincere submission and request to is that kindly help in resolving my issue permanently by whatever means is possible, and if this product is not good enough for my area then kindly ask your people to take back this product and refund my money..

My contact number is [protected]

I have purchased kent super+ machine serial no-kr[protected] invoice no-070205 invoice date[protected] date of installation[protected] for my home. The pump was generating sound after that moter is permanently dead. I lodged complaint and requested for service. It is under warranty period. Already four times the technician came in my home but always told that new motor is not available in my service centre and they not replaced new motor. And when i lodge complaint after 4-5 days will be over then message will come in my mobile your request is resolved but my dead moter is in service centre till now last 28 june 2016. With trust i took kent super+ and i lost faith. So please help me what i do.
Complaint details:-
1) [protected] dated-28 june 2016
2) [protected] dated-10 july 2016
3) [protected] dated-16 july 2016
4) [protected] dated-23 july 2016
So i request you to please solve my problem.
With regards,
Abhay kumar singh
Moh - dighi tank
Dist-gaya
State-bihar
Pin-823001

Dear kent team,

I purchased a kent grand today, 23rd of july, 2016 and from day 1, i can see how untrained your service staff is. The installation guy, while installing the piece, opened the unit and cut two wires of the pressure switch and shorted them. This will ensure that the booster pump is always on irrespective of there being inlet water or not, thereby severely reducing the life of the pump.

The person lied to me and told me "this is company procedure and he's adjusting the input for both low and high pressure situations and the machine won't work without this." he did not listen to me telling him not to do so.

I request a replacement machine immediately without cut wires.

Details:
Location: vasant kunj
Serial number: kr[protected]
Invoice no.: sh-1069
Date of installation: 23/07/2016

Sir
I am very sad to inform your kent customer care samastipur (bihar) is unreasonable center, and no manor for talk to customer.
I reg. complain no.[protected]abhi tak complain short out nahi ho saka)
Complain reg time & date 8:40 am 22/7/2016
So aap ko lag raha hoga ke kent brand hone ke bad bhi very poor service de raha hai,
Plz action urgent

Regards by:
Rajeev kumar ranjan
[protected]

Dear team,

My kent ro is giving problem from last 6 months & from the day your service engineer has visited my place at i have lodged so many complains to dealer from where i purchased (kent pearl) but till date my problem still, i am very aggravating due to lack of willingness to fix the complete problem in one go from kent services side. really poor services from your team is giving to your customer.

Kent service staff is unco-operative. i face immense discomfort arranging for drinking water from last 6 months due every morning there are insects in water drum.

I have completely lost faith in kent as a brand and your services. i am feeling that its my mistake that i purchased kent as compared to other available option in market in cheap rates. its an indicator of customers losing faith in kent due to poor services.

I will suggest other to never buy kent ro system.

Below are the my details

Jatin verma
Address - 46 jyoti nagar, nr income tax colony, jalandhar
Contact number - [protected]
Email - jatin. [protected]@vodafone.com

Hi,

I am your customer and using kent ro since last 8-9 months worst machine you have sold us a defective piece the part get damage regularly and every time we have to call up your customer care and get it replaced (check your records),

If new machine is giving regular problem under warranty what will happen once warranty will be expired.

Need urgent attention and replacement of machine asap as we are facing problem due to this.

Hemant
[protected]

Dear sir/madam

I ve purchased new kent water purifier from flipkart.

My installation for new kent maxx water purifier was scheduled on 18 july, monday nd got text with technician's number. I called him nd asked to come in the evening.
After installation the technician (Shyam) told me that part of power supply is faulty as most of the products which u buy online are faulty. As he don't have that part with him, he will come in the next morning with new part as it comes under warranty. Also taken installation card nd my signature as installation is completed.
Next morning i called him nd he told me that he will come in the evening.In evening at 5 i called him and he told that he will come after some time. At 6.45 i called him nd he told me that as it is late he will come next morning. I again called him at 7 and asked him to come immediately as at next morning i won't be available at home. He asked me to speak with his manager nd his manager (Manoj) tried to skip my request nd told me that particular part is not available right now but it will available in the morning. When i forced him to come immediately, the technician came at my place at 7.35 nd replaced the part. After long long exercise he managed to turn it on nd left within 2 minutes.
After some time i realised that water is not
Flowing once the tank gets full nd emptied the bucket. I've tried some techniques nd came to know that the lever of overflow gets stuck once the tank is full but need to manually pull down the lever of automatic overflow gear.
I again called the technician nd he confirmed that it might get block due to air blockage nd repeat this process 2 to 3 times. Ive tried for 10 time but the fault has not been rectified. On tuesday night he confirmed that he will come next morning with new part.
On wednesday morning i called him nd he told me that as there were lots of calls issued to him, he won't be able to come today but he will come directly on next morning nd don't need to call him.
On thursday 21 july i called him at 12, he told me to call your call centre number nd log a new complaint for faulty part. I got frustrated after hearing this but he just disconnected my call.
I called customer care to replace my water purifier nd they told me that it will be chargeable service of rs 300. I again called thrice to cancel my request for uninstall nd put new request for service to replace faulty part but as of now it's not been done. I m not able to request anything from ur so called online kent app. Its giving an error everytime.

I'm really fed up o[censored]r services within just a week time after receiving delivery o[censored]r faulty device. I will definitely forward this mail to consumer forum nd will put my reviews nd experience in flipkart so that future customers won't buy kent products.

Shashikant bandekar
Registered mobile number [protected]

Pfa pics of kent ro model no and algae or fungus formation in water tank. I would like to bring it to notice that kent product does not match the health standards and is unsafe for our health. Service representatives also dont have any answer to the problem as we got all the filters and evrything changed.
Kindly find a solution to our problem.

With in one year the following parts were damaged:
1. Choke
2. Ac adapter
3. Limit switch and float system
This is apart from the filter changing.
So bad is this system that i have to keep on paying for the spares. And with 20% repo i am sure that my complaint will go unanswered.
I tried calling the customer care with no result. The person who sold me this piece of junk does not co-operate.

Purchase water purifier worth 16000 thinking that this is the best water purifier. Was completely wrong. Purchased product in dec 2015 last week and for past 8 months we had registered 8 to 9 complaints. Kent technician had replaced complete kit also but problems are repeated every month.

Now the last complaint we were shocked to hear that kent will not replace the kit and we have to pay the kit amount. 2 months back after kent technician suggested to add pre filter, we paid additional 1300 for the pre filter and after that also the complaint had not stopped.

We are calling kent customer service every day only to get response that some senior technician will visit, but in vain. Very bad customer service, only verbatim.

If this is the kind of service we are getting from such a big brand then we should not buy any product from this brand.

Fortunately we had purchased one water purifier from hul, 3 yrs back and we only invested one time for complete kit replacement and its working properly.

Fortunately we have good water to drink.

To
The service center
Kent ro systems ltd.
Product sl. No. Kr[protected]
This is regarding complain no. - [protected].
This is to inform you that our ro membrane (Part no. Sm5922970) was damaged 3 to 4 days ago.
A complain was registered and the person assigned for this came with a
Local made product that too just the casing of ro membrane though it is
Being told to replace the full membrane as the product is under guarantee.
2 to 3 times the complain has been made but each and every time the same
Local made low standard casing is being brought that too not of the appropriate
Ize.

Even after repeatedly complaining the product being brought is a local made
With no part number. We want a genuine kent part.

Such low standards of spare parts is not expected from such a reputed company's
Ide. I am facing problem from the last 3 to 4 days and now its no more tolerable as
Water is a primary need.

The local service centre :
Time track info
Asansol-4, court more.

The local service centre incharge sanjay sharma is not ready to listen to the complain
And requirements and is persistently sending low standard local made parts.

I again stress on this part that we want the complete ro membrane to be replaced and a genuine part.

Kindly do the needful action on priority basis to avoid any future comlications including legal aspects.

The part brought is attached for your reference.

I purchased a kent purifier worth 16000, with in 2month of purifier parts were damaged (I guess motor) and service person replaced it. After fixing the issue the same problem was repeated. Now i am facing the same problem again. Service team saying we have to pay for the parts and they mentioned it is for one year warranty. But now telling warranty is only for six months. Apart from that my concerns arr below.

1. With in 6 months of time how a product is damaged 3 times and others are working good. That means i didn't a proper product. We are only 2 peoples using this.
2. I heard something like in our are sand content is more, so you are facing the issue if it is the case why didn't mentioned when buying. That means to increase the sales you are hiding information (I. E cheating customers).

So i need proper explanation for

As we choosed your kent water purifier, after the installation your kent service provider has told me that there is 3 times of free service but as we are approaching him that stupid is not at all responding and he also want me to do what ever i can.
As we choosen your product with positive thought but the response with ur staff is really bad and i m feeling irritated with your service. Try to solve my issue as soon as possible.

Recently i have purchased kent pearl for my home. the pump is generating sound. i lodged complaint and requested for service. it is under warranty period. already two times the technician changed motor. not replaced with new motor, replaced with repaired motor. even then motor is generating sound. one can hear the pump sound from 5 meters distance. the sound is not smooth like other machines. pumping of water is generating sound which is disturbing. with trust i took kent pearl. i lost faith. i was checked and compared with my neighbour’s kent models.

On may 2016, i have purchased kent ro rs.16500. As per brijesh prasad ([protected]) from kent representative, the amount will be split into 6 emi without any interest but when i checked my credit card statement then i came to know that i am paying interest and service tax. So i called up to kent guys but they does not picking up my call.

Can u please urgent look into this matter as they are cheating with customer to sell out the product.


Thanks
Chaitanya

I purchased one kent grand mineral ro on 24.01.2015. sl no - kr[protected]. after complition of one year annual maintenance contract was made with the service centre as was forwarded by you vide m/s m. p. enterprise, regd office ba - 57, profulla kanan, kolkata - 700101. according to the said contract they changed some of the parts of the said mechine on 21.02.2016 and collected rs 5200/- from me. after such change i did not get the standard of water as was obtained at time of purchase. when the coplain is lodged they took more than two day to visit.in the currect instant i lodged the complain on 09.07.2016 but till 12.07.2016 none of the staff visited my house. on 12the july i was intimated that staff will vist today but none of the staff came to my house. i called them several time to attain my house but none of the staff visited my house. if it is standard of after sales service of your company, i blamed myself that what wrong i have made in my life by purchasing product from your company and hence forth i will alart all my friends and relative not to purchase any product from kent. i hope you take the appropriate measure with your sevice centre so that proper service be given and not to give pain to the consumer and i also hope that you will not force me to appear before the consumer foram for justice please. please enquire the matter with your service centre. gobinda adhikary

I had bought kent maxx water purifier on 10 july 2016. Cutomer care of company told that tehnician will be calling and visiting for installation in 24 hours. I did not get a single call for 2 days. I had raised urgent request for 2 days, but the response was same. Till now no one has called me. After multiple complaints, they send me no. Of technician whose number was always switched off. Somehow i got the number of local agent for installation. They promised to send technician as soon as possible. But no response till now. I have shifted to a new house. Surviving on bisleri now. Pathetic service by ken ro company. My installation request is[protected]

My Kent RO IS out of warranty, this email is regarding RO membrane quality. RO membrane was replaced 3 months back and in 3 months only RO membrane cap is broken, here is serial no for RO MEMBRANE - D[protected], THIS state that Kent RO membrane quality is getting inferior day by day.


My registered phone no [protected]

I had purchased the above model & the same was installed in december 2015. the machine stopped working last week and had placed a complaint on 9th july, 2016 and was attended the same day. two filters were replaced and i was charged rs.1000/- as the technician informed me that these were not covered under warranty. but he mentioned that the replaced parts will be covered under warranty for 3 months, which i find it strange as the original is not covered.
The machine again stopped working on the 11th july, 2016 & had called kent call centre and lodged the complaint again. till today i. e., 12th july, '16 no one had come to repair the set & when i called the call centre again, they informed me that i have not lodged any complaint. i had infact called them at 9.56am & the call was for 3min & 5 seconds. i have the call details in phone and have taken a screen shot of the same, if kent needs any confirmation.
I thoroughly disgusted with the way the after sales service is being provided by kent or their franchisee and hope my complaint is attended to at the earliest.