Kent RO Complaints & Reviews

Date of incident :
First : 4 july 2016
Econd : 16 aug 2016

Kent ro
Complaint number :[protected]

Kent sent their tech to my home. He was not able find out what is the issue and said me that he will come next day : 17 aug 2016. His name was pankaj : [protected] (Emp id : 1012055). Branch south ex. Delhi.

Since then he is not picking my phone. He took away rs 300 as service charges.
I have been in house without water since then. This is ridiculous. I even called the customer service again and again i was told a new tech will come, but since then i have not received any update on it.

Just few days back the tech came and took away rs 4000 and now i have again paid rs 300

I have Kent water softener... We just shifted to indore from Kolkata. We called up Kent customer care for rent installation. They came and did. But now after 1 month I feel something might be wrong. So to check it, I called the customer care to check. So they took the complain for the same and told that they will come do the needful. After 3 days when nobody came I called up again, so they told that we don't hv services for softener, I said ok, but atleast check is it working or not, so the person directly cut the line without talking further.
Greetings from Kent! Your case ID MP/0816003 has been allocated to PRAGYA ENTERPRISES, C-407 TULSIYANA RESIDENCY, NIPANIYA, INDORE, MADHYAPRADESH, Mobile - [protected]

So now after purchasing we hv to service the product ourself.

Complaint no[protected] date 09082016 and[protected] dt 17082016 not attended.the kent warer purifier model kent prime tc brought in 2015.the machine is not working properly.inspite of repeated remiders no service mechanic is being sent by the company .
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We are facing frequent breakdown of our kent ro system, (kent grand plus mineral ro). The equipment is giving us a tough time since the date of purchase i.e My 2015. I think even service engineers from Aquatake Service Centre point are not able to service it properly. The pipeline connections inside the machine got detached 5 times within a period of 1 year and 2 months resulting in breakdown of the circuit system. Every time a complaint is lodged, service personal attends to the problem but the same problem occurs again and again after every 2 to 3 months.

kindly try to solve our problem.

I have a kent ro super+ which was installed and serviced by kentservice centre technicians.within six months of installation the output reduced and it took 3hrs to fill 8ltr tank.kent replaced ro, filters, it was working fine. as per routine maintenance the filters and other parts were serviced/replaced by kent service center techs. on 14.12.2015 kent replaced ro membrane, sediment fliter, carbon filter, and FRT TUBE, for these they charged rs 3850.few days back on 16.8.2016 water leakage noticed in pump, ro inlet tubes.i called same agency for recification and serviced.the changed pump and tubes and charged rs 2750. the technician said may be cause of installing over size ro and filters.SUPER+ RO AND FILTERS SHOULD BE OF 8 INCH SIZE. but ro andsediment filter replaced on14.12.2015 is 10 inch size and he says to replaced by 8inch size.due to fault of kent technician i have replaced pump the pump failed due to excessive load/back pressure because of over size RO.i request kent management to instruct the service center to to replace with 8inch size ro and sediment filter and also return the charge for the pump paid.all bills are available.the address of service centreis OM ELECTRONICS SERVICES.AUYHORISED SERVICE CENTRE FOR KENT R O system...Perumbakkam chennai600100...[protected], , [protected]---email [protected]@gmail.com

Pathetic call centre and one the one of the worst customer service experienced!!
I purchased kent grand+ ro system in april 2016 which is having 3 free service for 1st year.
After 3 months as per the process, i have reached kent service call centre 
• on 14th august (Request no.[protected] where i was assured that the service will be done 24 hours. No one came till 15th august.
• on 16th one engineer (Mr. Vivek mob no [protected]) called and reached my house for service. On reaching he mentioned he has forgotten his screwdriver and will come back tomorrow with his servicing kit. We shared out own screw driver and other general tools so that the work is not delayed. The engineer opened up the kent unit and later told that he does not have a part which is required hence will come back later.
• however, same day (On 16th) the issue was resolved without service being completed (Sms received by me from kent). On querying for reasons with call centre as to how the request is resolved, there was no answer or any update. Instead the call centre raised a new request[protected] for the same problem, again with assurance that this has been put on urgent request
• i am waiting for the service completion still. My unit is kept open so i am not even able to use it. I am deprived of drinking water which was available before the service was started!!
Now it is more than 2 days after new the request was raised and 4+ days after the original request where i am yet to hear any update or proactive call from kent on the service.
Numerous calls to kent call centre are of no use as during every time, the helpdesk person mentions that your request is open and will be serviced within 24 hours
On requesting to speak to their senior officer for escalation, the call is put on hold for more than 15 minutes and later gets disconnected after long hold. I experienced being put on hold for more than 5 times by different call centre executives without any call back.
This was my first call to kent systems after purchasing their product and with the experience being meted out by kent, i now doubt i will ever buy any other kent product in future or will take amc from them for the purchased product.
Highly disappointed!!!

Kent ro has perhaps the worst customer service. I have annual amc contract for kent ro installed at my home. For 2 days after lodging customer complaint, they kept on promising to send a service engineer. But these are all false promises by their customer care team. Kent ro owner dr mahesh gupta seems to be a big fraud who flaunts his scientist background and has even become president of phd chamber of commerce. I reality, he and his company do not bother about customers once they have bought their product.

My name is anup agarwalla, i am using kent grand plus water purifier. Few days back my purifier was giving some problem so i went to kent service center at golaghat, assam. On 6th of august the service engineer came to my place and checked my purifier they changed some candle some parts and they also changed the pre sediment filter candle, then i asked the price of the candle they told me rs.500, then i told them to change the complete filter which i remember it cost around rs.700, then they told me that it cost now rs.1300, and chance they changed the duplicate sponge candle and charge me rs.500, which i think should cost around rs.60 to rs.70. They told its an original kent product. The parts they changed is also it think is in good condition. They also changed the wire harness and charged me rs.250.

Complaint lodged on 12 august 2016 (Refer complaint request no.[protected].
Technician visited on 13 august 2016, the technician spent barely 2 minutes and did not do anything. Cleaned the filter external body with cloth and said its done.
Complaint lodged again on 14 august 2016 (Refer complaint request no.[protected].
Technician visited on 17 august 2016, again the technician spent less than a minute and said water pressure was incorrect and he has adjusted now.

None of the technician in both the visits are ready to listen what the problem is and are fooling us.
Understand from the customer care that warranty on some spares is only for 6 month. So i have a strong feeling that it is a deliberate attempt to stretch the issue till 6 months are over from date of installation and then charge the customer.

The problem is that when the filter is full the uv light which should be off as was initially keeps on fluctuating continuously. Some time it stops supplying water.

Please arrange to supply new unit of filter or full reimbursement so that we can buy product from a reliable brand who can provide better service.

Dear sir, i am a resident of qtr. no. 4, mtnl exchange, shakti nagar, g. t. karnal road delhi. on making a complaint to customer service centre on 8th august 2016, my problem was attended on 9th but the machine was not repaired even though rs. 2750/- was taken on account of spares even though only one part (membrane) was changed and additionally rs. 2000/- was taken for amc. but the problem was not cured. the attendant mr. kapil kumar gave his no. [protected] and said he will come back to attend the problem and he only is authorised to attend from kent ro in this area. i called him several times and he gave excuses every time and now after more than 7 days and having spent rs. 4750/- my complaint has not been addressed and i feel cheated. my complaint be attended immediately otherwise i shall be constrained to invoke legal proceedings against the company as well as said mr. kapil kumar.. further rates of various kent spares be published in the public interest.. complaint no.[protected] & bp code no. dl0169967.. sr. no. of product.. ka[protected]... r. s. sehrawat

I purchased my kent pearl water purifier in dec 2015, from kent dealer aqua world in jayanagar bangalore. It was working fine till 10th august, and stopped working on 10th august 2016 after which i realized the mistake i committed by trusting this brand. It has already been 5 days the water purifier is not working, i have spoken to the kent service center 5-10 times but still not one has come to fix the issue. One engineer nagesh visited my place, checked the issue and said "sir membrane is not working, you need to contact the dealer from where you purchased the purifier. I am surprised to hear this as this company is claiming of 1 year warranty but dealers are not ready to fix the issue. I called aqua world dealer and he said sir this location doesn't come under his support boundary. They even suggested to contact the kent area sales manager." i spoke to kent asm chandrakant but that also of not use. Now after banging my head with kent service team for 5 days i am writing this here considering someone from kent to look into this issue. This 16k purifier has just turned into a garbage from last 5 days and no one from kent is ready to fix the issue. I want kent to take back their water purifier and refund the amount as the product is still under warranty and following up with the support is just a mental harassment.
Here are details:
Complaint number[protected]
Sr no - kr[protected]

I also sent an email to kent service team at [protected]@kent.co.in on 12 august but there has been no response. Pathetic support, pathetic dealers, no response on emails why this company is selling so expensive water purifiers and robbing people money? Rather then paying those heavy amount to their brand ambassadors why don't they fix the issue with their product and support?

If there is still no response next i throw this piece of junk in garbage and go to consumer court to resolve the matter.

The after sale services is very bad and the service centers are fraudulent. They keep changing parts and charging us heavily. The behaviour of the service centers are horrible and they use derogatory statements. In two years I had to call them 15times for fixing the problem. This is itself a statement of efficiency. Due to poor service we had to go without ro water for literary 5 days a month. Service centre in lower parel beaded by Ashish naik [protected]&Mr kelkar [protected] are big cheater

I have complain towards poor service & supplying bad quality of ro water filter parts like ro membrane, filter etc. But till now did not received any reply / solution from kent itself. This means kent is not at all bothered towards customer. Now as i am not getting any response to resolve my problem towards supplying of poor quality of ro water purifier parts as well as poor service so i have decided to scrape my existing kent ro water purifier and will go for purchase another ro filter of course not kent product.
This may not affect anything to the manufacturer as india is a very big country so they may get business from any corner but i will have a trouble free daily life.
Thank you kent for teaching us such lesson

Pl. Ref. M/C Sl. No KR[protected].
Name of service provider - AXIS Consumer Service Pvt.Ltd. 519 B Rabindra Sarani. Ground Floor . Kolkata 700003.Ph.No- [protected].

Dear Sir - I have a Kent RO Filter and just replaced all, most all internal parts including RO mombren SM-5682008 in the month of 4th May 2016 spending total amount Rs. 5260 + Rs 300. Within week time i faced various malfunctioning but did not get any service from the said service provider after repeated complain ultimately based on your reference we call MP Enterprise ( BA 57 Prafulla Kanon .Kolkata- 700101.Ph No- [protected]) Dt. 26/5/2016 to set right the filter & spend Rs 300/- again .
Now just to day we found huge water leakage from inside & found the RO mombren SM 5682008 edges are crack from where water are getting leakage . Pl. ref. photographs.
So i spend total Rs. 5860 within 3 months .Now your said service provider Axis consumer i am not getting proper response . Let me know what is KENT suggestion to resolve such without spending any further money

I have purchased kent ro perl, water purifier last year and now machine is out of warranty. The day one from expiry of warranty i am requesting for amc, no body is coming forward for amc. Now 1st august onward machine is not working and i am keep on calling to curtomer service number but till date no action has been taken to setright the defect. All the time these fellow will tell technician will visit within 24 hours, but so far no one has turned up. Now machine is not working since last 10 days and no one is attending the problem.In such situation it is difficult to understand that whether i have vested money for only one years and how to sort out this issue. I am totally feded with these customer care people who donot have any liability to sort out the customer problem except talking.

Because of duplicate parts or used parts our unit is not working inspite of spending thousands of rupees
Three to 4 times the concerned person from authorized service center had come took money and said O K now every thing is ok
twice changed the candles and again the same problem
Now again saying on phone this part is to be changed or replaced.
Pls help
Regards
Prakash Kukreja
+ 91 [protected]

The ro machine installed at our residence at paschim vihar stopped working on 8 august 2016. It was not dispensing water at all. Since we have taken an amc with the kent, we made a complaint on 8 august itself. Its almost 4 days no engineer has turned up. Everyday they send us messages that the engineer will visit today but nobody has so far come from kent. We also reminded the company over phone but inspite of their assurances we are still without water. We are managing by borrowing water from our neighbours. When we had no amc the engineer used to attend the complaint the same day. Very poor customer service.

We are facing frequent breakdown of our kent ro system, (kent grand plus mineral ro, model no:1041), we have a annual maintenance contract for a period from 07/04/2014 to 06/04/2019 with aquqair service point, lucknow.
Initially the equipment was running fine, but since last couple of months this equipment is giving us a tough time, i think even service engineers from aquair service point are not able to service it properly, suddenly it stops taking water with particular noise from the system, initially they replaced, solenoid valve, then it ran for few days, then again same problem started, again service engineer came and replaced uv lamps, it ran for 15 to 20 minutes and again same problem started, even after calling aquair service point several times no service engineer turned-up to solve the problem resulting in no purified water for us to survive, at present we are buying market water for our use, kindly try to solve our problem asap.

Dear manager, i have installed kent ro and i have been using this for the past three years. Recently i have availed regular service from brijitha water solutions, no:46/a, 13th cross, kanaka nagar, rt nagar (Post), bangalore - 560 032 on 1-7-2016. But with in three weeks i have serious issue on the water quality. So i have requested the service provider to attend the same. I might have called at least 15-20 times to the numbers below;
[protected]
[protected]
[protected]
But till date they have not sent any technician. Very unfortunate. Why can't you terminate your agreement with such irresponsible service provider? These agents may bring bad name to your company kent ro.
S. Palanikumar
[protected] (M)

I got the kent ro water purifier in the year[protected]. Ist year the machine worked fine. After that there is a regular breakdown because of some part or the other. The worst is kent gurantees its product/part just a bare minimum three months and they don't take amcs of the old machine. Every year my kent budget is about 4000 rupees. I had to change the same part twice in a year. Will never suggest anyone to buy kent. Don't know what hemamalini uses but this is not a product one can trust.