Kent RO Complaints & Reviews

I own a kent perl model ro purifier.we observed a soft mud like layer is deposited inside the storage tank making us panic about the quality of water we are consuming.Though we asked the dealer to attend the problem, he came and could not explain the reason for that and said he would bring a marketing executive the next week and till this day after a month no one has turned up.Though kent boasts about the customer care nothing in reality...

Sir


This is to bring to your kind notice, that i had made a complaint on monday (complaint no.[protected], my registered mobile no. is [protected], but nobody has visited our home for the solution & again on tuesday i make a reminder call to the customer care but again there is no visit from your end, but when i called today to your customer care they said that your complaint has been closed as we have denied for...

This is to bring out a very serious concern I have against Kent. I stay in a gated community in Bangalore and have been using Kent water purifier since October 2014. The registered equipment serial number is KR[protected].

Please find the following facts to understand the case better:
1) I am a family of two people and a very small kid. Want to put this forward so that you could understand that my usage is extremely limited.br...

Dear sir/madam,

With regards to the above subject line kindly register my complaint against dealer sana collections, rp road, secunderabad-500003. Ph #[protected] who is be fooling customers by selling faulty/imperfect spares of kent water filter.
I have got replaced the below 3 filters on[protected] with an assurance from the dealer that it would give good service atleast for 12 months however within 3 months the...

I purchased a kent RO Grand+ from sales Emporium, Ultadanga kolkata on 27.8.14
till january 2016 it work smoothly
and in feb, 16 when problem occured we call customer care & ur person come tell about AMC of Rs 4700/-, that in that ur machine all nesessary parts will change & it work like a new machine .
we do the AMC & pay the ekta electronics 4700/- through cheque for AMC.
for it we didnot receive any money receipt...

I have purchased kent grand+ from authorised dealer m/s lokenath kitchen solution, 3/81 raja s. c mullick road, kolkata - 700032, order no 3241, date 21/04/16, product code kr[protected]. i had to pay rs. 17000/- for this purchase.
On 07/07/16 it was not working and i made a call your toll free no. engineer came and after service the machine was working.
Again 22/07/16 it created same problem and 23/07/16 one engineer came from...

It is the badest service provider of hathras it can not provide us service. When we ask for service he cannot reply yes or no. Clearly he say i am not provide you service. This is rawaj ji enterprises agency if you cannot take any action about him then we though you purifier out of our home. Its my request please change your method of providing service...

I'm hemant tejwani from jaipur (Jagatpura). I purchased a kent ro grand plus on 21/5/16. After the installation the purifier worked just for a month and it started giving problems. Till date we have complained four times for service and we got 3 different service people from kent service centre balveer, sahil, and one other person. Sahil even charged 300 rs. For changing one candle. So ro stopped working on 18th of this month and he came...

I have purchased kent super+ machine serial no-kr[protected] invoice no-070205 invoice date[protected] date of installation[protected] for my home. The pump was generating sound after that moter is permanently dead. I lodged complaint and requested for service. It is under warranty period. Already four times the technician came in my home but always told that new motor is not available in my service centre and they not replaced new motor....

Dear kent team,

I purchased a kent grand today, 23rd of july, 2016 and from day 1, i can see how untrained your service staff is. The installation guy, while installing the piece, opened the unit and cut two wires of the pressure switch and shorted them. This will ensure that the booster pump is always on irrespective of there being inlet water or not, thereby severely reducing the life of the pump.

The person...

Sir
I am very sad to inform your kent customer care samastipur (bihar) is unreasonable center, and no manor for talk to customer.
I reg. complain no.[protected]abhi tak complain short out nahi ho saka)
Complain reg time & date 8:40 am 22/7/2016
So aap ko lag raha hoga ke kent brand hone ke bad bhi very poor service de raha hai,
Plz action urgent

Regards by:
Rajeev kumar ranjanbr...

Dear team,

My kent ro is giving problem from last 6 months & from the day your service engineer has visited my place at i have lodged so many complains to dealer from where i purchased (kent pearl) but till date my problem still, i am very aggravating due to lack of willingness to fix the complete problem in one go from kent services side. really poor services from your team is giving to your customer.

Kent...

Hi,

I am your customer and using kent ro since last 8-9 months worst machine you have sold us a defective piece the part get damage regularly and every time we have to call up your customer care and get it replaced (check your records),

If new machine is giving regular problem under warranty what will happen once warranty will be expired.

Need urgent attention and replacement of machine asap...

Dear sir/madam

I ve purchased new kent water purifier from flipkart.

My installation for new kent maxx water purifier was scheduled on 18 july, monday nd got text with technician's number. I called him nd asked to come in the evening.
After installation the technician (Shyam) told me that part of power supply is faulty as most of the products which u buy online are faulty. As he don't have that part with...

Pfa pics of kent ro model no and algae or fungus formation in water tank. I would like to bring it to notice that kent product does not match the health standards and is unsafe for our health. Service representatives also dont have any answer to the problem as we got all the filters and evrything changed.
Kindly find a solution to our problem....

With in one year the following parts were damaged:
1. Choke
2. Ac adapter
3. Limit switch and float system
This is apart from the filter changing.
So bad is this system that i have to keep on paying for the spares. And with 20% repo i am sure that my complaint will go unanswered.
I tried calling the customer care with no result. The person who sold me this piece of junk does not co-operate....

Purchase water purifier worth 16000 thinking that this is the best water purifier. Was completely wrong. Purchased product in dec 2015 last week and for past 8 months we had registered 8 to 9 complaints. Kent technician had replaced complete kit also but problems are repeated every month.

Now the last complaint we were shocked to hear that kent will not replace the kit and we have to pay the kit amount. 2 months back after...

To
The service center
Kent ro systems ltd.
Product sl. No. Kr[protected]
This is regarding complain no. - [protected].
This is to inform you that our ro membrane (Part no. Sm5922970) was damaged 3 to 4 days ago.
A complain was registered and the person assigned for this came with a
Local made product that too just the casing of ro membrane though it is
Being told to replace the full...

I purchased a kent purifier worth 16000, with in 2month of purifier parts were damaged (I guess motor) and service person replaced it. After fixing the issue the same problem was repeated. Now i am facing the same problem again. Service team saying we have to pay for the parts and they mentioned it is for one year warranty. But now telling warranty is only for six months. Apart from that my concerns arr below.

1. With in 6...

As we choosed your kent water purifier, after the installation your kent service provider has told me that there is 3 times of free service but as we are approaching him that stupid is not at all responding and he also want me to do what ever i can.
As we choosen your product with positive thought but the response with ur staff is really bad and i m feeling irritated with your service. Try to solve my issue as soon as possible....