Kent RO Complaints & Reviews

To whom it may concern

Dear sir/madam

We are using your product "kent ro - grand plus" since march-2015, and faced a same problem a lot many times, that there is a uv bulb in your system which gets damaged soon repetedly, we complained about the problem and it was replaced 2 to 3 times within warranty period.

But mere replacement of equipment is not only the way-out of the problem, none of them detected the reason.

Now again after the warranty expires, i have complined about the same issue,
But when your service engineer came we told him about the same problem, but without cheking he denied about it and suggested us to replace all the filters including membrane filter, which were completely fine, which costs a total of rs.3750/-, and without cheking anything charged rs.300/- as service charge.

Now we had to take service of outside service providers and they found that the problem was the same of that "uv bulb", they told us that it is the manufacturing defect of the product. Total expenditure which i had to pay to outsider was mere rs. 300/- including cost of bulb.

I would like to tell you that i have suffered a lot with the poor service of kent since purchased the product.

Your service engineer directly without cheking suggested us to relace all filters and told us the huge amount of it, this kind of service is not at all a genuine activity, and charged service charges for this thing.

Kindly look into the matter soon otherwise i have to complaint about your product and services into consumer forum, as now i have became tired of repeted problems of the product and such poor and costly service by your company.

Thanks and regards
Amber bhatnagar
Registered mobile no.- [protected]

It may be noted that the amc which you are sharing with your customers do not show the prices of consumables which is not in line with the language of amc. Under clause (E) of your amc, it states that the prices of consumables are shown as below but due to reasons best known to you the prices have not been included. Please note that this tantamount to cheating and misleading the customers. You are requested to kindly amend the wordings of amc or include the prices of consumables. Please note that this issue is pending for nearly 2 months and if it doesn't get resolved within a week's time, i will be constrained to escalate the same to higher authorities.

Sir,
My kent ro in amc with authorised noida based firm kent maintenance period up to jan 2017. For filter cleaning co. Is asking for rs 300/- per visit. While doing amc they inform us about free maintenance except chargeable part if they change. Now they asking charge for routine cleaning. This is totally violation of amc and attract for filing complain in consumer court.
Kindly look into this matter. Your cooperation is highly solicited.

My Kent purifier is in warrant period till 8th August 2016. I had requested for a service at BHUBANESWAR Kent service centre on 6th aug. They sent one representative today on 7th aug. They charged me Rs.350. I asked for the free service. but it was not accepted. Even the light was not qorking...it was not replaced. Again when we are buying something we accept for some maintenance. form last 1 year no service was provided. If kent will not provided the service properly then why to go for it.

We bought water purifier of kent just couple of months back. On 3 rd july when we started having water from there, it's membrane burst
Ee immediately requested for engineer. The engineer, he said the membrane had got brust he does not have the same. He said he will get it within a day or two.
But since then no one has come. We are calling the customer service department regularly. They have only one answer, that they will send the engineer. Mcal him every day to hear only one answer. "sir tomorro it will be done". I wonder when that tomorrow will come.
Let this complaint be taken seriously.
If the company does not have the parts, then it should immediately replace the machine.

I have one Kent water purifier, Since last 6 moths its different parts are failing, refer my complaint no,[protected],[protected],
[protected], Every time different parts are failing, what to do?

Hi,
I requested for a service for the water purifier ro system and raised a request via central help desk[protected] and it was assigned to one of the person named nayeem.

I know the service charge is rs300 however nayeem charged rs395 which i find unfair.

Also, i observed that last year i changed my ro purified and paid around rs 3000 + sediment + carbon filter totally rs4000+ and again yesterday he changed the ro filter and charged me rs3440/0- which i find unfair to change ro filter every year.

Thanks
Amit

I have bought the kent grand + mineral ro on 24/09/2014, one year the machine worked well.
After that i am having breakdown every month, the technician comes and attends the problem, next month the problem is different.

The customer service is not bothered to resolve the problem.

Really doubting the quality of the product, may be the life of the product is only one year.

Karthik malur
[protected]

Worst kent service in hyderabad . No response no call back
Did a big mistake by taking kent ro
Kent company website also doesnt work
Worst coustmer care
Given toll free number kent owner do you know your number doesnt work
Wat kind of service do you give ? Made hundred of calls regarding my installation of kent no response yet. I[censored] r really maintaining any service do reply to this msg

Sir,
I bought a Kent pearl from krish enterprise jaipur in 2014
Since the day i bought i saw many ants floating in it ...
We have asked fr its repair many a times but they have given us silly solution like using laxman rekha or taping the unit ..
My kids have not been keeping well since the day they are drinking this water
Now i take water from RO and boil it befr giving to kids .
I request u to take strict action against the company fr faulty service and equipment

I request that either our money is refunded or a better unit is provided to us in lieu of it .

We are at toatl loss of money health and peace because of the persistent problem

Hope a strict action is taken

My Kent unit number is KR[protected]
Date of 21/12/2014
Bought from krish enterprise, jaipur

In hope
Kavita Dhaliwal
Ph [protected]
[protected]

I am using Kent ro from last 2 years. And not happy with the maintainence and service charges. Even they give warranty for 3 month for any replaced part but most of the the time their part get faulty within th warranty time period. Then I am sure everyone will call their customer care. Then they will replace that part however You customer need to pay 300 again. I feel I am being cheated even they give warranty for products but you need to pay everytime. The product I replaced was for 450. To replace that product in warranty period I paid again 300. This is awesome.

My machine bearing serial no:KR[protected]. My machine is under warranty. Since the day I had got the machine installed, I have faced lot of problem with my machine. The machine has been serviced more than 7 times in a year. The service is not up to mark.


Worst has happened yesterday when the machine cranked and fell off from the wall where it was mounted while my wife was cooking. It could have resulted into injury to her. I have posted the photograph of the damaged part of machine which has cranked due to manufacturing defect. I have raised the complaint with Kent but of no avail. For the manufacturing defect and deficiency of their services I have to suffer a lot. Its my sincere advice to refrain from buying Kent products. Their after sales service and product is worst in the market.

Sir,
I reside in i p extension, delhi and i have been using your kent supreme ro machine for last two years.initially everything was fine. but recently, (since march'16) i am facing poor service by kent representatives.

13.03.2016: the person visited for re-installation of my device tried to cheat me by claiming that ro membrane is gone, filters are to be changed., installation valves cost 500 extra if you buy from company etc. i can give it in 350 etc. somehow, i managed to escape fro thugs and since, that day i have been extra-cautious towards kent represntative.

14.07.2016: my machine stopped working. again i called customer service number [protected]. they sent a representative who poorly estimated the requirement of spares and as usual included the membrane and filters and choke to be replaced. since i was not present home and my wife was. wary of the past experience (mentioned above), i asked him to just leave the machine and we will take a second opinion. he tooke service charge and left.

29.07.2016: i called at service center. again they sent a guy. my wife was alone. after repeated request, he didnot allow my wife to write customer remarks on the cash receipt. he himself wrote customer remarks in his own handwriting. i blame you for a case of intimidation and forcefully taking money.

Hi Team,

After repeated follow-up with your customer service, I am fed up and approaching you as an escalation point of contact. In case, I need to approach any other teams, let me know the email ID's.

Problem - My Kent Purifier has repeated issue for almost 3-4 months now. I approached your service centers (Sri Harinithi Enterprises and Omkara Enterprises) listed on kent.co.in based on the service centers as per postal codes. Recently I came to know that we should approach through KENT Customer server and raised escalation tickets[protected] and[protected] but still no one turned up to fix the issue for me.

Hope you are going intervene at the earliest and help me with a resolution on the same.

I own a kent perl model ro purifier.we observed a soft mud like layer is deposited inside the storage tank making us panic about the quality of water we are consuming.Though we asked the dealer to attend the problem, he came and could not explain the reason for that and said he would bring a marketing executive the next week and till this day after a month no one has turned up.Though kent boasts about the customer care nothing in reality is attended after the item is sold.i think they are bothered about their sales and left the customers in air for thier services.

Sir


This is to bring to your kind notice, that i had made a complaint on monday (complaint no.[protected], my registered mobile no. is [protected], but nobody has visited our home for the solution & again on tuesday i make a reminder call to the customer care but again there is no visit from your end, but when i called today to your customer care they said that your complaint has been closed as we have denied for the payment, but the truth is that no body has visited the place till now, and my pre - filter is in warranty, and i want it to be repaired or replaced. your engineer mr sanjeev has supposed to visit but without visiting he has closed the complaint and when i called him he is arguing and miss behaving.

Please rectify the issue asap.

This is to bring out a very serious concern I have against Kent. I stay in a gated community in Bangalore and have been using Kent water purifier since October 2014. The registered equipment serial number is KR[protected].

Please find the following facts to understand the case better:
1) I am a family of two people and a very small kid. Want to put this forward so that you could understand that my usage is extremely limited.
2) I needed my first RO filter change after 9 months o[censored]sage in July 2015. I was charged a service fees, despite the instrument being under warranty.
3) The second RO lasted 8 months and was replaced in march 2016. Along with this several other components had to be changed (sediment, carbon, wiring etc.along with service charges). This costed me Rs. 4, 350. This time, I was told that I wouldn't have any interruption for atleast 1 year.
4) While I was hoping that I would have an uninterrupted usage, I was shocked to see that the equipment stopped working after exactly 2 months o[censored]sage.The filter was broken and it started leaking. This time, I am told that the new component has some warranty so I get a new RO filter, but was charged a service fees. I don't understand if I was charged a fees the previous time, why was I charged again.
5) However, I was shocked again to see that the new RO filter stopped working after 1 month and 1 week o[censored]sage. This time, I am told that the parts are out of warranty and I need to pay a hefty amount of Rs. 3, 000 again and get a new RO filter.

While I understand that the houses have hard water, but that's precisely the reason why I am using a high-end product and have paid so much money to procure the same. Moreover, something that has already survived 8-9 months of hard water is conking off in just a matter of a month or so. If your spare parts do not last for more than 1 month, then I am quite sure that the parts are dubious and sub-standard.

As a customer, I have raised several complaints 7th of July, 11th of July, 13th of July etc. but the call centre response has been very pathetic. Each time I call up, I have to give the entire case history and the agents are not qualified enough to understand the situation. More-so, the service agent who comes, plainly closes the ticket saying that I am refusing to pay.

Let me put this straight and sternly. If your devices survived 9 months of hard water, with the same situation, hardness, TDS content and consumption, there is something majorly wrong with either your equipment or the way it has been fitted or the spare parts that they are conking off in just 1 month.

While I have made several effort to speak to the Bangalore regional manager, all my efforts have turned futile. The call center agents have promised to me that they will arrange a call back, but none of my requests have been paid any heed.

I would demand that as the repaired part stopped working after 1 month and 1 week o[censored]se, please replace the same without charging me. Moreover if any additional setting needs to be done, please do that same as I have got all installation and services done from the authorized personnel only.

If Kent is unable to change the filter and stop providing customers substandard parts, I would be forced to take this case to the consumer forum.

Dear sir/madam,

With regards to the above subject line kindly register my complaint against dealer sana collections, rp road, secunderabad-500003. Ph #[protected] who is be fooling customers by selling faulty/imperfect spares of kent water filter.
I have got replaced the below 3 filters on[protected] with an assurance from the dealer that it would give good service atleast for 12 months however within 3 months the unit started giving problem. Approached the dealer thrice till date from 1st july onwards however the dealer is ignoring my requests & instead threatening that i can complain wherever i want. Request your immediate intervention in this regard.
Parts replaced:-
1. Kent inline sediment filter code 1635 amt rs. Rs 500
2. Kent ro membrane code d[protected] rs 2500
3. Kent carbon filter rs 400

Now i have been forced to replace the filters from m/s spacenet dth services, secunderabad-11 vide bill # 3876 dt[protected] for an amount totalling rs 3800/-

Thanks & regards

Anoop kumar

I purchased a kent RO Grand+ from sales Emporium, Ultadanga kolkata on 27.8.14
till january 2016 it work smoothly
and in feb, 16 when problem occured we call customer care & ur person come tell about AMC of Rs 4700/-, that in that ur machine all nesessary parts will change & it work like a new machine .
we do the AMC & pay the ekta electronics 4700/- through cheque for AMC.
for it we didnot receive any money receipt with valid service tax registration.
then ekta elctronics person replace the parts RO and other item on 24/2/16 & 2/3/16.
then again & again problem arises and their person come 5 times in these 4 month.
and at last on 11.7.16 their person sandip & on 16.7.16 their person rajesh come to visit & told that RO is blocked & it has to change .they did not try to wash that RO.
but when i contact with their office they told that this RO replacement is one time only and now it will occur charge to change.
i cannot under stand that when in new machine work smoothly for 17-18 months & no problem arise.
but when we do the AMC and change all parts from ekta electronics machine did not work even a month continuosly every time some problem arises and at the end of 4 month they want charge for RO replacement .
is it product defect or they supply defected parts and charged AMC and also huge charges for spares.
this is company policy or that service centre fault.they told that they are authorised service centre.
this things not happen only with me but also with my neighbour some days ago.
it spoils only company reputation.


so i request you to change all parts with geneiue original parts as soon as possible and take appropriate action against that type of service centre.


thanks
mamta agarwal
[protected]

I have purchased kent grand+ from authorised dealer m/s lokenath kitchen solution, 3/81 raja s. c mullick road, kolkata - 700032, order no 3241, date 21/04/16, product code kr[protected]. i had to pay rs. 17000/- for this purchase.
On 07/07/16 it was not working and i made a call your toll free no. engineer came and after service the machine was working.
Again 22/07/16 it created same problem and 23/07/16 one engineer came from life care appliances, authorised service center. he also cleaned the purifier and it was working only for one day. today 24/07/16 i am facing same problem and i am not getting water from kent grand+.
You just solve the problem immediately by replacement the defective product or refund my hard money.
You look after the matter seriously and take necessary action with immediate effect.
Remember that i bought the product from a good brand name not for harassment.