Kent RO Complaints & Reviews

The after sale services is very bad and the service centers are fraudulent. They keep changing parts and charging us heavily. The behaviour of the service centers are horrible and they use derogatory statements. In two years I had to call them 15times for fixing the problem. This is itself a statement of efficiency. Due to poor service we had to go without ro water for literary 5 days a month. Service centre in lower parel beaded by Ashish naik [protected]&Mr kelkar [protected] are big cheater

I have complain towards poor service & supplying bad quality of ro water filter parts like ro membrane, filter etc. But till now did not received any reply / solution from kent itself. This means kent is not at all bothered towards customer. Now as i am not getting any response to resolve my problem towards supplying of poor quality of ro water purifier parts as well as poor service so i have decided to scrape my existing kent ro water purifier and will go for purchase another ro filter of course not kent product.
This may not affect anything to the manufacturer as india is a very big country so they may get business from any corner but i will have a trouble free daily life.
Thank you kent for teaching us such lesson

Pl. Ref. M/C Sl. No KR[protected].
Name of service provider - AXIS Consumer Service Pvt.Ltd. 519 B Rabindra Sarani. Ground Floor . Kolkata 700003.Ph.No- [protected].

Dear Sir - I have a Kent RO Filter and just replaced all, most all internal parts including RO mombren SM-5682008 in the month of 4th May 2016 spending total amount Rs. 5260 + Rs 300. Within week time i faced various malfunctioning but did not get any service from the said service provider after repeated complain ultimately based on your reference we call MP Enterprise ( BA 57 Prafulla Kanon .Kolkata- 700101.Ph No- [protected]) Dt. 26/5/2016 to set right the filter & spend Rs 300/- again .
Now just to day we found huge water leakage from inside & found the RO mombren SM 5682008 edges are crack from where water are getting leakage . Pl. ref. photographs.
So i spend total Rs. 5860 within 3 months .Now your said service provider Axis consumer i am not getting proper response . Let me know what is KENT suggestion to resolve such without spending any further money

I have purchased kent ro perl, water purifier last year and now machine is out of warranty. The day one from expiry of warranty i am requesting for amc, no body is coming forward for amc. Now 1st august onward machine is not working and i am keep on calling to curtomer service number but till date no action has been taken to setright the defect. All the time these fellow will tell technician will visit within 24 hours, but so far no one has turned up. Now machine is not working since last 10 days and no one is attending the problem.In such situation it is difficult to understand that whether i have vested money for only one years and how to sort out this issue. I am totally feded with these customer care people who donot have any liability to sort out the customer problem except talking.

Because of duplicate parts or used parts our unit is not working inspite of spending thousands of rupees
Three to 4 times the concerned person from authorized service center had come took money and said O K now every thing is ok
twice changed the candles and again the same problem
Now again saying on phone this part is to be changed or replaced.
Pls help
Regards
Prakash Kukreja
+ 91 [protected]

The ro machine installed at our residence at paschim vihar stopped working on 8 august 2016. It was not dispensing water at all. Since we have taken an amc with the kent, we made a complaint on 8 august itself. Its almost 4 days no engineer has turned up. Everyday they send us messages that the engineer will visit today but nobody has so far come from kent. We also reminded the company over phone but inspite of their assurances we are still without water. We are managing by borrowing water from our neighbours. When we had no amc the engineer used to attend the complaint the same day. Very poor customer service.

We are facing frequent breakdown of our kent ro system, (kent grand plus mineral ro, model no:1041), we have a annual maintenance contract for a period from 07/04/2014 to 06/04/2019 with aquqair service point, lucknow.
Initially the equipment was running fine, but since last couple of months this equipment is giving us a tough time, i think even service engineers from aquair service point are not able to service it properly, suddenly it stops taking water with particular noise from the system, initially they replaced, solenoid valve, then it ran for few days, then again same problem started, again service engineer came and replaced uv lamps, it ran for 15 to 20 minutes and again same problem started, even after calling aquair service point several times no service engineer turned-up to solve the problem resulting in no purified water for us to survive, at present we are buying market water for our use, kindly try to solve our problem asap.

Dear manager, i have installed kent ro and i have been using this for the past three years. Recently i have availed regular service from brijitha water solutions, no:46/a, 13th cross, kanaka nagar, rt nagar (Post), bangalore - 560 032 on 1-7-2016. But with in three weeks i have serious issue on the water quality. So i have requested the service provider to attend the same. I might have called at least 15-20 times to the numbers below;
[protected]
[protected]
[protected]
But till date they have not sent any technician. Very unfortunate. Why can't you terminate your agreement with such irresponsible service provider? These agents may bring bad name to your company kent ro.
S. Palanikumar
[protected] (M)

I got the kent ro water purifier in the year[protected]. Ist year the machine worked fine. After that there is a regular breakdown because of some part or the other. The worst is kent gurantees its product/part just a bare minimum three months and they don't take amcs of the old machine. Every year my kent budget is about 4000 rupees. I had to change the same part twice in a year. Will never suggest anyone to buy kent. Don't know what hemamalini uses but this is not a product one can trust.

To whom it may concern

Dear sir/madam

We are using your product "kent ro - grand plus" since march-2015, and faced a same problem a lot many times, that there is a uv bulb in your system which gets damaged soon repetedly, we complained about the problem and it was replaced 2 to 3 times within warranty period.

But mere replacement of equipment is not only the way-out of the problem, none of them detected the reason.

Now again after the warranty expires, i have complined about the same issue,
But when your service engineer came we told him about the same problem, but without cheking he denied about it and suggested us to replace all the filters including membrane filter, which were completely fine, which costs a total of rs.3750/-, and without cheking anything charged rs.300/- as service charge.

Now we had to take service of outside service providers and they found that the problem was the same of that "uv bulb", they told us that it is the manufacturing defect of the product. Total expenditure which i had to pay to outsider was mere rs. 300/- including cost of bulb.

I would like to tell you that i have suffered a lot with the poor service of kent since purchased the product.

Your service engineer directly without cheking suggested us to relace all filters and told us the huge amount of it, this kind of service is not at all a genuine activity, and charged service charges for this thing.

Kindly look into the matter soon otherwise i have to complaint about your product and services into consumer forum, as now i have became tired of repeted problems of the product and such poor and costly service by your company.

Thanks and regards
Amber bhatnagar
Registered mobile no.- [protected]

It may be noted that the amc which you are sharing with your customers do not show the prices of consumables which is not in line with the language of amc. Under clause (E) of your amc, it states that the prices of consumables are shown as below but due to reasons best known to you the prices have not been included. Please note that this tantamount to cheating and misleading the customers. You are requested to kindly amend the wordings of amc or include the prices of consumables. Please note that this issue is pending for nearly 2 months and if it doesn't get resolved within a week's time, i will be constrained to escalate the same to higher authorities.

Sir,
My kent ro in amc with authorised noida based firm kent maintenance period up to jan 2017. For filter cleaning co. Is asking for rs 300/- per visit. While doing amc they inform us about free maintenance except chargeable part if they change. Now they asking charge for routine cleaning. This is totally violation of amc and attract for filing complain in consumer court.
Kindly look into this matter. Your cooperation is highly solicited.

My Kent purifier is in warrant period till 8th August 2016. I had requested for a service at BHUBANESWAR Kent service centre on 6th aug. They sent one representative today on 7th aug. They charged me Rs.350. I asked for the free service. but it was not accepted. Even the light was not qorking...it was not replaced. Again when we are buying something we accept for some maintenance. form last 1 year no service was provided. If kent will not provided the service properly then why to go for it.

We bought water purifier of kent just couple of months back. On 3 rd july when we started having water from there, it's membrane burst
Ee immediately requested for engineer. The engineer, he said the membrane had got brust he does not have the same. He said he will get it within a day or two.
But since then no one has come. We are calling the customer service department regularly. They have only one answer, that they will send the engineer. Mcal him every day to hear only one answer. "sir tomorro it will be done". I wonder when that tomorrow will come.
Let this complaint be taken seriously.
If the company does not have the parts, then it should immediately replace the machine.

I have one Kent water purifier, Since last 6 moths its different parts are failing, refer my complaint no,[protected],[protected],
[protected], Every time different parts are failing, what to do?

Hi,
I requested for a service for the water purifier ro system and raised a request via central help desk[protected] and it was assigned to one of the person named nayeem.

I know the service charge is rs300 however nayeem charged rs395 which i find unfair.

Also, i observed that last year i changed my ro purified and paid around rs 3000 + sediment + carbon filter totally rs4000+ and again yesterday he changed the ro filter and charged me rs3440/0- which i find unfair to change ro filter every year.

Thanks
Amit

I have bought the kent grand + mineral ro on 24/09/2014, one year the machine worked well.
After that i am having breakdown every month, the technician comes and attends the problem, next month the problem is different.

The customer service is not bothered to resolve the problem.

Really doubting the quality of the product, may be the life of the product is only one year.

Karthik malur
[protected]

Worst kent service in hyderabad . No response no call back
Did a big mistake by taking kent ro
Kent company website also doesnt work
Worst coustmer care
Given toll free number kent owner do you know your number doesnt work
Wat kind of service do you give ? Made hundred of calls regarding my installation of kent no response yet. I[censored] r really maintaining any service do reply to this msg

Sir,
I bought a Kent pearl from krish enterprise jaipur in 2014
Since the day i bought i saw many ants floating in it ...
We have asked fr its repair many a times but they have given us silly solution like using laxman rekha or taping the unit ..
My kids have not been keeping well since the day they are drinking this water
Now i take water from RO and boil it befr giving to kids .
I request u to take strict action against the company fr faulty service and equipment

I request that either our money is refunded or a better unit is provided to us in lieu of it .

We are at toatl loss of money health and peace because of the persistent problem

Hope a strict action is taken

My Kent unit number is KR[protected]
Date of 21/12/2014
Bought from krish enterprise, jaipur

In hope
Kavita Dhaliwal
Ph [protected]
[protected]

I am using Kent ro from last 2 years. And not happy with the maintainence and service charges. Even they give warranty for 3 month for any replaced part but most of the the time their part get faulty within th warranty time period. Then I am sure everyone will call their customer care. Then they will replace that part however You customer need to pay 300 again. I feel I am being cheated even they give warranty for products but you need to pay everytime. The product I replaced was for 450. To replace that product in warranty period I paid again 300. This is awesome.