Kent RO Complaints & Reviews

Hi
I am owning the Kent Pearl product(Model No:KR[protected].
Below is my details:
Registered Mobile No:[protected]
Name:Jaiendra Kumar Pawan
Address:A-206, Gouthami Comforts Apartment, Basapura Main Road, Bangalore-560100.

I would like to bring to your notice about the daylight robbery by Rain Drop Services, Bommanahalli, Bangalore

I have raised the servicing request on call(Kent...

We would like to inform you that we had purchased Kent Pristine Mineral RO water Purifier recently and it went defective. There was a instance were our child got electric shock from the device.Due to unfiltered impure water, from many days people in our house are suffering from cold, fever and when device went defective there was no alarm and we were not aware of it.It was leaking as well.

On registration of the complaint on 7th, we had technician visited us today and he checked and agreed that there are 3 main parts has gone faulty. Due to which it was leaking and shock was also coming.The main RO filter itself was not working due which we were consuming impure water. As its seen that not even 6 months are over and the unit has so many defective materials in it, due which we are requesting to replace the purifier. However, they denied to do it. We are really dissatisfied with this, because even after requesting they didn't connect us to the owner/dealer head or area service manger. And they were telling us to talk to customer care and when we spoke to customer care they said only dealer can replace it. We had to waste half of they day for this.But no resolution as of now. Its been 4 days since we have raised our complaint.As its seen that not even 6 months are over and the unit has so many issues due which we are requesting you to help us with this ASAP by replacing it.

Experiencing worst service experience from the Pearl infortech(dealer) staff ladies, spoke to us rudely. And rejected to connect to the manager or dealer.The technician visited didn't provide us the Area service manager details or contact number.

As the condition is very critical as shock out of the device was seriously dangerous/risky would have caused severe impact on our lives and within short period the unit has defect in so many parts, we are requesting to consider this genuine case and to replace considering it as defective piece. Kindly look into our request on priority and please help us in getting it resolved at the earliest.Hoping for the best.

When contacted customer care they were unable to help us with replacing the unit.They also didn't route us to concerned department.We have raised 2 complaint num as of now[protected], [protected])

(Attached below the warranty card and service /technician provided information on defective piece)

We are having problem in our Ro which we purchased in 2015 December. This is fourth time that mameron and carbon has been burst, and every time the service man changes free of cost. Right now the Ro is in warranty of one year till 2016 December therefore once the warranty is over there will be charged.

Kindly note the complaint no.s:-

24 May -[protected]
9 Jun- [protected]
7 July- [protected]
11 Sep- [protected]

We request you to kindly change our machine with the new one as otherwise we would have to approach the consumer disputes forum.

Hope you understand our pain.

Inspite of following kent ro in local dealer for a week and subsequently since 3rd sep at customer care on everyday.they r not attending.rather they r closing or cancelling the service request.very disgusting to follow everyday and every time they ask so many details.not connecting or giving their manager nos.very non professional org.we donot know the contact no of the responsible executive.nor they r connecting.i will suggest not to purchasevkent water filter

I am an user of Kent RO MAXX water purifier for the last 2 years. The first year we enjoyed great service from Kent. In August 2015, basis the advice of the Kent RO service engineer (from authorized service center M/S Swami Enterprises in Andheri East, Mumbai), we opted for an AMC and paid INR 1500/-. We were promised 4 free services (one per quarter).

In the last one year, I have not received any calls from Kent RO, nor has any engineer visited my house. About 3 months back, I proactively raised a request, and still no service engineer visited us . Last month, someone from Kent RO called and enquired about service. I immediately confirmed that the engineer can visit my house anytime, as there is always someone at home. And still no one came!

Today, I complained once again, using the harshest tones possible, and managed to get an service engineer to visit us. This time, the person came from SSV Enterprises. He came and explained that the poor levels of service were because Andheri East had moved from Swami Enterprises to SSV Enterprises. He checked the machine and confirmed that due to poor maintenance, now several parts need to be changed and will cost us INR 3200 !!

Irate, when I questioned him further, he highlighted that a regulator had been fixed to adjust water flow, and this was one of the reasons for the machine damage. This was something that we had got installed basis the guidance of the service engineer last year. He had no answers when I questioned him on the service that I had been provided for the AMC charges of INR 1500/-. He promptly said that this was beyond him to comment, as he represented SSV Enterprises and not Swami Enterprises.

Unsure and irate, again called the Kent Call Center (Mahesh Kumar) and this is what I was told:

a) Despite charging money upfront from customer, there was no provision from Kent to send service personnel on a periodic basis for servicing the installed devises.( This is against what was promised and sold by the Agents at the time of selling AMC. Also the AMC document clearly states that “Swami Enterprises” undertakes to maintain the machine for a period of one year !!)
b) Inspite of repeated requests, he refused to connect me to higher authorities, or share details of grievance redressal cell.

My questions for Kent are:

a) What is your definition of an AMC ? After charging INR 1500, do you really provide only “on-demand” service, and no regular quarterly service ? So, if for a year my machine works well, and then fails due to non-maintenance, whose fault is it ?

b) As a brand that promises “purity”, how do you ensure that your service agents provide the same advice? What is a customer supposed to trust?

Bought Kent Pearl RO on 07 Feb 12. Not counting the cost of servicing and replacement of parts in the intervening years, In the last one year itself since Sep 2015, I have spent over Rs 16, 000/- on repairs and almost everything including the wiring inside has been replaced barring the plastic body and the water container over 5-6 visits RO now has now leaked and packed up. The technician has today indicated that the water is leaking from the UV unit and has bypassed it as he did not have the spare. He is expected back as and when he sources the UV unit. The service at my present place of stay, Visakhapatnam is particularly poor as frequent defects have been arising every 2-3 months. It has been a mental and financial punishment to maintain a Kent Pearl RO at home. Hope u will take note of the issue as we anticipated that now all parts have been replaced and we expected a better performance but that was not the case. We are just a family of four so it only as much as can be used for drinking and cooking.

I have purchased Kent water purification system through snapdeal. After delivery by snap deal the product was installed after 6-7 days despite repeated request. By time product was installed the snapdeal return policy was expired. Your service person installed the faulty product. He didnt showed the demo nor does he tested the equipment. Now after repeated calls and requests they are not visiting to repair the said faulty product. Moreover they are very arrogant and misbehave while talking. They are telling my parents why you buy the product online instead of buying it from local market, their service person is telling do what ever you can I will not do any service etc. Is it their mandate to make this nonsense suggestions. Is this the way the Kent treat their customers. Please ensure the replacement of the faulty product and correct installation of working equipment
The product details are:
Order ID: [protected] (1 Item) ( Through Snap Deal)
Kent 8 L Grand Plus RO+UV+UF TDS technology Water Purifier

I purchased the product on 17/09/2015 and till date had to get it serviced 4 times without any good results. Each servicing was accompanied with one or the other change of parts which has costed me from my pocket. The product itself seems to be faulty.

Servicing the appliance every 1-2 months is not what i had expected while trusting and buying this. The response from service center was not satisfactory. I want the product to be either replaced or refunded.

Product name - kent grand mineral ro water purifier
Serial number - kr[protected]
Date of purchase - 17/09/2015
Warranty upto - 17/09/2016
Servicing till date - 3/4

I have attached all documents.

Mr Mahesh Gupta, The Kanpur IIT Alumni has created a system out of his greed for money, to loot the Buyers.

He sell his product at competitive rate with the help of Mrs. Hema Malini( The poor Lady) but the actual fraud start after that.
Almost at the completion of one year, comes the service part. so called, technical expert visit your place, first he'll try to sell you the AMC and if you deny them, they will advice to change 2-3 parts in the current RO machine which will cost you 4-5k. In case you do that, and god forbid if something else happen in next 4-5 months, then again the same process follows.

Customer care team is of no use. They always look into your complaint and share your feedback to the management and will do nothing or nothing happens.
End result...you tend to pay 4-7 thousand/anum for a water purifier which had costed you 15-20 thousand.
And the best part is that every spare has guarantee of only three months so you can't claim anything if something happens after that. If the technician comes to you place, he'll charges Rs 300 but if some problem occurs after 15 days, you have to pay again for calling the technician.
So if the company doesn't have qualified technician, it’s the customer who have to face the brunt.

In nutshell... this is the worst RO system, developed by the company and sold with the help of celebrity to befool the people.

This is just a sincere effort from my side to make people aware about the fraudulent company created by Mr.Mahesh Gupta.

Regards

Abhishek Agnihotri
[protected]

My kent ro is not working from 7th sept. and i have lodged complaint on 7th, 8th and 9th september. Everyday complaint lodged by me is being closed by kent technician (name- Azharuddun-[protected]) without attending or visiting my RO. Even on 8th i have received a message stating " dear customer your request[protected] is resolved. you have rated the service as very good. "
Today, i again lodged the complaint and my request no is[protected].

Please look into the matter and resolve it.

PrabhaKumar
#[protected]
Mail-id [protected]@gmail.com

We have installed kent pride minerals ro tm - kr[protected] in january, 2016. Unfortunately the machine is given trouble and getting jamed every other day. It seems the machine is diffective. It will be better if you can order to replace the machine which is still in its warranty period.

Not getting any response from technician as well as customer care.
Nobody is attending the complaint raised almost more 60 hrs. Very poor quality in response from kent customer care & technician (Mr. Tushar [protected]) assigned from cc. Complaint already register 3 days back (Complaint number :[protected]Assigned technician mr. Tushar [protected]). I have called technician yesterday 06.09.16 & come to know he was on leave.in this case request should be transfer to another one but no action. Yet there is no any call back from technician side or customer care.

This is very serious issue & very bad experience with kent.

Thanks,
Rahul

Two complaints had bee sent regarding bad smell and poor quality tasteless water output from kent wonder bought on 6/6/16. Tin no [protected] /cst no 10555192 at a cost of 16, 000/- even today, water is smelly even after changing three filters, sediment/carbon/ro. Tecnicians sent are unable to get the problem solved show helplessness. Mr venkatesh sr engineer of chennai had admitted that chlorination in water will cause smell and adding post carbon filter would be the solution
It is to be emphatically highlighted that thproduct was sold on after checking the metro water in the house and on assurance that quality would be good. Non availabilty of post carbon filter came to light only during serious talk withmr. Ravikumar

Your Kent services is the poorest service ever.Your franchise name Sachin Kadam, is irresponsible, doesn't knew how to work.He had hault of 2 hours and even took rs.800 and 5000.We even again phoned him but he didn't respond.He took from us the fee but didn't had any work."USELESS SERVICE AND USELESS COMPANY-KENT".We are even sending you an photo of our model and it's bill.Please see and take further actions as fasthe as you can.Nor we need to send an message to CEO-MAHESH GUPTA a very bad message

-DEVESH SINGH

Its swarnendu baral from asansol, westbengal, dist: burdwan. I bought a Kent Purifier last year from reliance digital store asansol, they have charged me extra rs. 4500 for 1 year extra service like candle change, repairing etc. After purchase of 4 months later i had isuues with that, like water was passing by the side of the purifier at the tyme of switched on to fill.I called them but they ignoured. problem getting bigger & after several reminder call of 10-12 calls the reliance store people sends someone who is not a authorised kent service boy. he somehow managed to stop the wastage water but after 1 week same problem arrise. I again called them, now they start again ignouring my problem. then i wrotea complain mail & lodge a complaintto customer care. after 1 month a guy came & clear my filters in kent & then the problem got solved. Again after 5 months i had issues with kent purifier. from where i dont know but whenever i switched on my kent to be filled up, everytime some red aunts are filled in water. i lodged complain again, after 15 calls they send a guy but nothing was solved. another time i visited thei centre & they agreed to change my 1 filter. now am facing a hell lot of problem with this kent fromlast 30 days. suddenly water filled up time taken of 9 hours, & wastage water filled up like some reservoir i have to owned. So pathetic condition of this kent purifier, i called them 6-8 times, then someone Mr. Sabab from kent called me & sendsme a guy who is fully unaware of service. He does some fantastic BS work for that no water will filled in my kent after switched on or plugged it on. what a disaster for me that after several reminders, in a placelike kulti, w.b, where water is like life in desert, my family is not getting drink of purified water from last 4 days. it is fully stopped. Reliance digital peoples continuesly lied me to cahnge my candles as their explanation is like a reputed company like KENT doesnt provide them the accesories for service.
My question is that
1> HAVING A GOOD NAME OF THIS COMPANY CALLED KENT DOESNT HAVE MONEY TO SEND PARTS TO THEIR OUTLETS???????????/
2> LIKE A GENERAL PEOPLE LIKE ME, HOW MUCH TIME IT TAKES TO RESOLVE A PROBLEM???????????
3> IS KENT IS UNABLE TO GIVE SERVICES AT REAL TIME??????
4> ONLY ADVERTISEMENT DOESNT HELP, U HAVE TO ENSURE QUALITY FIRST, THEN SERVICE...

Its a public forum, & amwriting this for all of you that if no action will be taken in next 1 day for this problem, i will again write, & this tyme its going to b massive. Fully ridiculos service by kent i must say.

swarnendu
asansol
west bengal

Product code-11004, product name kent pride, sr.no. -kr[protected], installed on 07.12.2009 i have been regularly servicing my RO EVERY YEAR last service was done on 12.3.2016 callno. [protected], branch name greater noida u.p., voucher no. 169238 amounting to RS 4050/-Receiptno- 758772
when i today contacted service centre they asked for sevice charges, cost of items if replaced
why should i pay for items /service which has been done six months back
if items attached with machine worked properly for six and half years then why on replacing they havnt worked properly for six months and asking for charges

Kent Wonder was bought on 6/6/16 In August water became too smelly and bad taste The defect was attended four times. First Technicia Sudhakar and Manikandann, Mr Sudhakar just cleaned the tank and said that smell was from outside.when questioned about his strange remark, he just told to complain again .Obviously the complaint was made same day . Sudhakar came again and changed the sediment filter.Problem continued. Mr Manikandan, technician, Said pre carbon filter was ok and he would adjust TDS control.He added that tube to pre carbon filter was bent and hence the problem, This was again false statement.Personal dialogue with Global Innovative Manager Mr Kumar and service i.c Mr Murugan Confirmed that both technicion were factually wrong.After talking to Kent office
two technicians came and found that both precarbon and RO filters had to be changed Smell was coming from both, After change water smell was not found
It may be seen that the two tecnicians Sudhakar and Manikandan Lack not only expertise but also integrity They misinformed the conditions of problem depriving the customer of quality water and prolonging the rectification. Both should be censured seriously for duping the customer and creating a bad name to the company.I should be informed of the follow up action

My customer care complaint of the predicament was already sent to you. Water now is not smelling. But the point to note is that within two months of purchase, THREE FILTERS had to be changed which is never heard.
V.Ramani
mobile [protected] Bought on 6/6/2016 TIN no [protected]/ CST no 1055192/6-7-11

Dear Team kent

I would like to bring into your kind attention that I purchased Kent Supreme ro in 2013 after which I got a chain of problems with the filters, membrane, uv, choke and what not we kept on replacing the parts as per the service people.
But I got a headache when I replaced all the parts spending 4000 and after 4 months I got the same issue and a complaint was been made the service guy came and said the parts are not working and needs replacement.

As a consumer I feel cheated as the product warranty is 3 months and the parts doesnt even last few months. I dont see the trust factor in Kent ro as its not the first time this has happened.

I was a happy customer of ‘kent ro grand’ (Unit serial #[protected] since 2008 and turned loyal to kent while i enjoyed this model till 2015. My loyalty was not without result, i did not had any major problem requiring replacement of major parts like ro membrane or motor failure till as late as 2014.
To reward kent with loyalty, i went ahead and bought ’kent supreme’ (Unit serial #[protected]) on 4th of november 2015 with a lot of hope and expected delight in the hope that kent has matured as a company and its product portfolio. However, much to my dismay i got worse results and my hope shattered like nine pins. When i purchased this new model, i got iron remover installed as per the advice of your maintenance staff, however, my joy was short-lived and only after 3-4 months, i started getting headaches every alternate week. The kent technicians have come more than 6 times to solve various problems like the bursting of membrane, damaging of filter and motor etc. The vital parts got damaged in a span of less than six months and i wonder what would happen once warranty period is over. Additionally, time passes now in days/weeks with kent supreme while it used to pass in years with old model - kent ro grand. It has been 10 months that i have got kent supreme installed and kent service engineer has already visited 9 times

I would want a replacement of this unit as soon as possible to relieve myself from the agony i am going through. Hope to hear from you soon to reinstate the respect i had for kent.

I take service frenchasie of this company. Service center code BPSF00526 AARTI ELECTRICALS ANKLESHWAR Whiteout information this company block my crm & change my pin code maping area. I send numbers of complaints regarding this but no one help me to resolve problem.

I send part 2 part Material to head office in 28 August till date no return Material received. & Not received my service commission also.
I also send numbers of mail to Mr. Digitsh Naik, Mahadev vaidhy, but they are not reply my SINGAL mail.

I have only last option regarding this matter take legal action regarding company if my problem not solve in 7 days.