Kent RO Complaints & Reviews

Its swarnendu baral from asansol, westbengal, dist: burdwan. I bought a Kent Purifier last year from reliance digital store asansol, they have charged me extra rs. 4500 for 1 year extra service like candle change, repairing etc. After purchase of 4 months later i had isuues with that, like water was passing by the side of the purifier at the tyme of switched on to fill.I called them but they ignoured. problem getting bigger & after several...

Product code-11004, product name kent pride, sr.no. -kr[protected], installed on 07.12.2009 i have been regularly servicing my RO EVERY YEAR last service was done on 12.3.2016 callno. [protected], branch name greater noida u.p., voucher no. 169238 amounting to RS 4050/-Receiptno- 758772
when i today contacted service centre they asked for sevice charges, cost of items if replaced
why should i pay for items /service which has...

Kent Wonder was bought on 6/6/16 In August water became too smelly and bad taste The defect was attended four times. First Technicia Sudhakar and Manikandann, Mr Sudhakar just cleaned the tank and said that smell was from outside.when questioned about his strange remark, he just told to complain again .Obviously the complaint was made same day . Sudhakar came again and changed the sediment filter.Problem continued. Mr Manikandan, technician,...

Dear Team kent

I would like to bring into your kind attention that I purchased Kent Supreme ro in 2013 after which I got a chain of problems with the filters, membrane, uv, choke and what not we kept on replacing the parts as per the service people.
But I got a headache when I replaced all the parts spending 4000 and after 4 months I got the same issue and a complaint was been made the service guy came and said the...

I was a happy customer of ‘kent ro grand’ (Unit serial #[protected] since 2008 and turned loyal to kent while i enjoyed this model till 2015. My loyalty was not without result, i did not had any major problem requiring replacement of major parts like ro membrane or motor failure till as late as 2014.
To reward kent with loyalty, i went ahead and bought ’kent supreme’ (Unit serial #[protected]) on 4th of november 2015 with a...

I take service frenchasie of this company. Service center code BPSF00526 AARTI ELECTRICALS ANKLESHWAR Whiteout information this company block my crm & change my pin code maping area. I send numbers of complaints regarding this but no one help me to resolve problem.

I send part 2 part Material to head office in 28 August till date no return Material received. & Not received my service commission also.
I also send numbers...

I bought a Kent Autosoft water softener 2 yrs back. The softner stopped working a year back. After loads of effort an engineer came who said tge beeds need to be replaced, which are not in stock n will b available soon. He has been avoiding for one full year, n now tge whole machine is blocked and we are not getting a drop of water, while they cant find a person to even repair it despite numerous desperate calls. Why do they sell a product...

My name is varsha gangil, i had complain to customer care of damage membrane but nothing happen. I am so disappoint after buying this kent prime, service is very poor, i had complain so many time but no one come here to resolve my problem, i have complain number[protected],[protected],[protected],[protected],[protected]. Customer care provide service with in 24 hours but since last 3 month i am facing this problem, and no one come...

I have purchased brand new Kent water purifier from pooja Electronics & telecom, K R Puram, Bangalore, on Friday evening 26thAug2016, sales executive confirm that with in 24hrs purifier get installed but till today installation not done, given reason is server down...even after registration of installation request, installer calling on 7:30pm and tomorrow we will cm for installation so just I asked for the coming time response was very bad...

Dear,

On december 25, 2015 i bought kent ro from a dealer with following details :
Iteam code :kent supreme mineral ro
Serial no : kr [protected]
Dealer address : pai international, a s rao nagar, hyderabad
Invoice no : asrn 4641

We are facing problem of water leakage from upper side of the body. The leakage is not negligible and frequently coming. Somtimes whole system gets shutdown...

I have raised a request for buying a amc on 26th aug 2016, since then i have called 4 times customer service center - no technician visit till date - but my request is closed - no one is responsible to answer who closed the call and why - now after 72 hour - one more request is opened

Kent is not interested in serving machine i feel and service level is pathetic - i tried asking area manager contact - no information from customer...

The components used in Kent RO is pathetic. I have brought Kent prime in Nov 2014 worth 18000 and have sent more than 12000 in its maintainance in less than 1.5 years.. I have got the membrane changed 2 times in less than 9 months. I am highly disgusted with the product and going to buy some other company's products RO and going to negatively publisize this every where. Very very put down product. The company should be questioned and audited...

Inspite of an annual maintenance contract with their service provider - Suraksha Water Services and calling them more than 6 times everyday, service provider has not attended to our complaint. This is a regular affair with this service provider, he will promise to send the service engineer and to resolve the issue, but the engineer would never turn up....

My Kent RO has frequent defective after expiry of one year warranty. My RO guarantee period has been expired in NOV 2015. In March 2016, after defective Kent replaced RO Mabrane and Filter and some other parts which cost me Rs.4500/ approx. Now, machine has again defective. Some of my friends also getting same frequent defective. We have observed that the parts installed on defective must have some problems. It is requested to check whether...

Kent wonder water purifier was bought on 6 jun 2016 at a price of rs 16, 000/-
Mr jebaraj from global innovatives, annanagar west installed the equipment on the same day but found that the red/green indicator lights was not working. On opening it was seen not connected and the light connected.
Taste of water was not satisfactory after a month on complaint, technician mr manikandan cleaned the tank and advised to keep it off...

Service center technician do not install the machine properly. They don't set up the machine and on top of it do not understand the customer's problem. The company is so well known but the service provided by the Dehradun people is getting the name of the company in shame. Dehradun technician working for Kent RO Perl water purifier are not satisfying their job which is offensive. The machine was taken on 22nd of August bt the service person...

Dear,

On December 30, 2015 I bought Kent RO at Rs 16900/- from a dealer with following details :
Iteam Code :[protected]Kent grand plus mineral RO
Serial no : KR [protected]
Dealer Address : Kent RO system ltd, 28 Basement Ved Complex, Navyug Market, Gzb. 200101

Invoice No : SB 11500875
Book No : SB 0018
Order no : [protected]

We are facing problem of water leakage...

Hi,

The Kent RO water purifier that I am using for past 11 months started giving some problem. During the month of May 16, one of the filters got burst and water started leaking from it which got serviced after following up with Kent for 10 days (though Kent claims to service within 24 hours) and again on July 6th it started creating some noise and immediately i raised a service request which was never attended to after so...

Registered first service request on 6th of aug and received one call, said to visit one specific time as we are working. But no one turned up. Rather calling on their own time. I kept calling (More than 10 times) customer care and registered my complaint... So on 20th one person named shiva came but he did not even had any tool which is required to have and i even doubt if visited person is from kent technician or not because i received another...

Dear concern,
I baught a kent supeme which is your top model in ro, but after a month in this started problems some time it block some time taste problem some time damage the parts.
Mean every week we facing the same problem i rais a complaint on weekly basis. We are facing too much problem.
Please solve my problem and give me a machine which is suitable for me according to my area water.
Please solve my problem...